Project / Programme Professional

Project Liaison Officer

Islington

Contract
£25.12 per hour

Our client is looking for an experienced Project Liaison Officer

To deliver professional high-quality communications with both internal and external

stakeholders. The post holder will be required to take ownership of all non-technical

communications associated to works undertaken by the section. This will include preparation of

newsletters, resident communications, resident updates on major works, assisting with legal

process to obtain access, and responding to complaints raised by service users. The post

holder will also be required to review communications undertaken by internal and external

providers before issue.

Key responsibilities

To take ownership of all non-technical communication requirements associated to

projects undertaken by the M&E team

To coordinate and provide detailed responses to formal complaints concerning projects

or works undertaken by the team

To coordinate and respond to communications received from elected members, LBI

Directors and Senior Managers.

To undertake the content, printing and issue, of all newsletters and communications,

required to ensure an excellent communications strategy for projects undertaken by the

section.

Act as the Council s lead for all stage 1 complaints concerning works undertaken by the

section.

To investigate and to respond to any issues raised by residents, members of the public

or internal staff in line with the Council s complaints procedure

To support officers in the M&E team on communications associated to works undertaken

by the section.

To understand and use the council Oneserve and NEC platform in order to upload or find

project or resident information.

To work with colleagues in other parts of the organisation i.e. (Home Ownership Team,

Building Control, Energy Services etc)

To work closely with external contractor s resident liaison officers who are undertaking

works for the section.

To work closely with resident associations (TRA s and TMO s) tenant and resident

associations (TRAs), to ensure they are kept informed and updated. Organise and take full responsibility for all aspects of customer satisfaction surveys

including interpreting and collating results, preparing reports of findings and instigating

changes in practice and procedure

Where required to initiate and take full responsibility for any legal action / injunction

required by the section to secure entry to domestic accommodation.

Take full responsibilities for organising chairing and minuting resident evening meetings

which can be virtual or in person.

We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer