Customer Services Advisor

£23,842 per annum

Bromley, Kent

Full-Time

Permanent

Join a team that puts people first.

As a Permanent Customer Service Advisor in our client's Retention team, you will play a key role in supporting customers and Financial Advisers.

This is a great opportunity for someone who really enjoys speaking to customers and helping by solving problems, working collaboratively, promoting products and delivering high-quality service in a fast-paced environment.

What you'll be doing:

• Handling a high volume of inbound calls and enquiries with professionalism and care
• Responding to customer correspondence via email and letter
• Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
• Working closely with your team to meet service standards and deliver a seamless customer experience.

What we're looking for:

• A confident communicator with a strong telephone manner
• Ability to recognise opportunities to help our customers achieve their financial goals by promoting products.
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• A team player with strong organisational skills and the ability to prioritise effectively
• Someone who enjoys investigating and resolving issues

What we offer:

• £23,842 annual salary
• 25 days holiday plus bank holidays per annum
• Excellent discretionary annual bonus scheme (circa £1660.00)
• Contributory pension scheme (up to 15%)
• Life cover (x4 pensionable salary)
• Hybrid working after training (1 day week from home)
• Supportive team culture
• Dedicated training programme and on-going development
• 1 days paid charitable workday
• Employee Wellbeing Programme

Working hours:

35 hours per week, Monday to Friday. Start times rotate weekly between 8:30-16:15 or 9:15-17:00. Flexibility is required.

Ready to make a difference?

Apply now and be part of a team that values service, integrity, and community.

About us

Our client is not your typical financial services provider. Those who join their purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. They help everyday families achieve their financial goals and make a lasting difference in their lives and communities.

What they do

They help everyday families achieve their financial goals and make a lasting difference in their lives and communities. They will continue to do this by employing enthusiastic and talented Financial Advisers working across the country and equally talented people to be based at our Head Office in Bromley.