Gas Planner

Gas Planner Sheffield £28,375-£29,869 per year 40 hours per week

This role sits within the Commercial Gas Department, working closely with planners, administrators, and Commercial Gas Service Delivery Managers across the national team. As a Gas Planner, you will coordinate and schedule commercial gas work, ensuring engineers have efficient workloads and that customer appointments are managed effectively.

You'll also help ensure compliance within the planning process and contribute to ongoing improvements that support the department's objectives and evolving commercial service requirements. By working collaboratively with both office and field colleagues, the role helps maintain consistent, high quality operational performance.

The role of Gas Planner will include:

• Deliver high-quality, consistent services scheduling and programming gas servicing and repairs across Scotland ensuring compliance targets are met.
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
• Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
• Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring, and implementing improvements.
• Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible.

Skills and experiences:

• Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible.
• Experience of using multiple systems and processes to effectively schedule a field Workforce.
• Working knowledge of relevant regulations, legislation and good practice.
• NVQ2 in Customer Service or Business Administration (or similar).
• Ability to extract and interpret data from a number of sources.

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
• £26,290 with a policy allowance of £2,084 per annum (rising to £27,674 with a policy allowance of £2,194 per annum after 12 months, subject to satisfactory performance).

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - .

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.