ClickUp Application Support Analyst

This position requires proven, demonstrated, practical experience with ClickUp as part of your experience (2-3 years).

If ClickUp is not listed on your CV in your positions, your CV will not be considered, and we will not progress further.

Permanent | Surrey (Hybrid - 4 days on-site per week. 1 day work from home)

Salary: £35 000 per annum

Requirements (ClickUp focused)

• 2-3 years' experience in an Application Support Analyst role or similar.
• Proficient with ClickUp, able to setup, update and maintain multiple spaces and workspaces.
• Providing help and guidance to the end-users as and when required.
• Defining a problem and applying a problem-solving methodology to prevent repeat occurrences of issues.

Purpose of role (ClickUp focused)

• Provide IT and application support, relating to incidents, requests and queries raised via the IT Service Desk by users.
• Develop a good working knowledge of one or more business systems and become knowledgeable across all systems for the IT department when corresponding with the business.
• Provide desktop support to users in divisional offices, site and sales offices and provide support for all business applications.

Responsibilities (ClickUp focused)

• Provide support and guidance to users relating to the day-to-day use of business systems.
• Conduct all work in accordance with the Service Level Agreements, provide updates proactively and reactively on calls logged in the IT Service Management (ITSM) system.
• Review and triage all calls allocated in the ITSM to all resolvers, solving as many as possible with First Time Fix, allocation of remainder to appropriate resolvers.
• Help and maintain documentation of processes, procedures and resolutions to continuously improve performance and service.
• Carry out routine systems administration tasks as required.
• Liaise with external suppliers who have been contracted to provide technical and/or application support.
• Manage the escalation of support to your line manager or an external supplier when appropriate.
• Manage change effectively in accordance with existing Change and Enhancement Management procedures.
• Managing incidents and requests in ITSM.
• Planning and supporting other IT tasks as and when required.