Customer Consultant - Retail Banking

Customer Consultant Retail Banking

Lichfield
£13.25 per hour (+ 1.25x Saturdays)
Part-Time (2 3 Days per Week including Saturday mornings)

We are working with a well-established financial services branch in Lichfield that is looking to strengthen its front-line customer team.

This opportunity would suit someone currently working in or with recent experience in retail banking or a building society environment, who enjoys face-to-face customer interaction and delivering a professional, compliant service.

The Role

As a Customer Consultant, you will be the first point of contact for customers visiting the branch. You will provide support across savings and financial service products, ensuring every customer receives a professional, efficient and compliant service.

This is a customer-facing role where accuracy, discretion and attention to detail are essential.

Key Responsibilities

• Welcoming and assisting customers within the branch

• Providing information on savings and financial service products

• Processing transactions accurately and compliantly

• Supporting customers with account queries and general servicing needs

• Delivering an outstanding customer experience at every interaction

• Maintaining accurate records and completing administrative tasks

About You

We are specifically seeking candidates with:

• Previous experience within retail banking or a building society branch

• A strong understanding of financial services processes and compliance

• Experience working in a regulated, customer-facing environment

• Excellent attention to detail and administrative accuracy

• Strong communication skills (written and verbal)

• A professional, trustworthy and discreet approach

• The ability to work both independently and as part of a small team

Working Hours

• Weekdays: 08 45

• Saturdays: 08 15 (paid at 1.25x hourly rate)

• 2 3 days per week (flexible for the right person)

Package

• £13.25 per hour

• Saturdays paid at 1.25x

• 24 days holiday (pro rata)

• Discretionary holiday enhancement

• Paid parking

• Annual pay uplift (April TBC)

This is an excellent opportunity for an experienced banking professional seeking a stable, part-time role within a reputable financial services environment.

If you have retail banking or building society experience and are looking for a new opportunity in Lichfield, we would love to hear from you.