Customer Service Co-ordinator

Adecco are pleased to be recruiting for an office based Customer Service Coordinator to join a leading distributor based in Stretford, Manchester. Please note, this role is NOT hybrid.

Employment Details

Permanent Contract of Employment from day 1

Salary of between 28,000- 32,000 per annum

Working Hours: 8:30am - 5:00pm, Monday - Friday.

Opportunity for progression into a Team Lead position

Office Based: Stretford, Manchester.

Benefits

Pension Contribution

25 days holiday plus bank holidays

Free parking

Flexi-time

Career progression

Supply Chain and Customer Service Coordinator

This role sits within the supply chain and customer service team, responsible for managing the end-to-end order process - from processing customer orders, confirming delivery dates, liaising with suppliers, through to ensuring successful delivery.

Responsibilities

• Building and maintaining strong relationships with customers and suppliers at all levels
• Creating order books for contract customers using Excel, showing expected delivery dates / lead time KPI performance
• Processing a high volume of customer orders accurately and within agreed timescales
• Ensuring orders are checked, updated in the ERP system, and managed from order to delivery
• Proactively identifying any at-risk orders, providing customers with updated delivery information or alternative solutions
• Updating the Issues Log and resolving queries such as proof of delivery, invoice discrepancies, returns, and quarantined items
• Liaising with internal teams to ensure on-time fulfilment, and communicating proactively with customers if delays occur
• Raising and chasing purchase orders with suppliers, monitoring stock levels and addressing non-conformances
• Reviewing and actioning the daily suggested order report, maintaining correct min/max stock levels
• Providing regular updates to customers, ensuring contract KPI targets and service standards are achieved
• Managing collections/returns to the Distribution Centre
• Handling customer service queries via telephone, e-mail and ERP system

Requirements

• Strong written and verbal communication skills - professional email etiquette and confident phone manner
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Ability to plan and prioritise workload to meet deadlines
• Accurate and efficient at data entry and order processing
• Self-motivated, organised, and able to work independently as well as part of a team
• Professional, polite, and customer-focused approach

Desireable

• ERP order processing experience
• A background within the distrubution and/or manufacturing sector

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.