Senior Commercial Account Handler

Senior Account Handler - Commercial

Salary - Circa £55k

Location: London Full-Time Permanent

We are seeking an experienced Senior Account Handler to join our Broking Operations team. This role combines hands-on technical expertise with mentorship and collaboration, supporting the delivery of exceptional service across a portfolio of commercial clients.

You'll play a key role in managing complex accounts while helping maintain high operational standards and supporting colleague development.

The Role

• Manage complex commercial portfolios, including renewals, MTAs, and policy documentation across multiple business lines.
• Build and maintain strong client relationships, delivering reliable and professional service.
• Liaise with insurers to secure favourable terms and stay informed on market developments.
• Work closely with Account Executives to ensure seamless service delivery.
• Ensure documentation is accurate, compliant, and audit-ready.
• Provide guidance and mentorship to junior colleagues and support onboarding.
• Proactively resolve client queries with a solutions-focused approach.

What We're Looking For

Essential:

• Strong experience in commercial account handling within insurance.
• Proficiency in Acturis or a similar broking platform.
• Broad technical knowledge of commercial products and market dynamics.
• Excellent organisational skills and attention to detail.
• Client-focused, collaborative mindset.

Desirable:

• Experience mentoring or coaching colleagues.
• Familiarity with regulatory and compliance requirements.

Why Join?

• Manage a book of commercial business alongside a sales team.
• Opportunity to support colleague development and influence standards.
• Clear progression pathways into leadership roles.
• Supportive, professional, and growth-focused environment.

Contact Expert:

• Joe Cappalonga, Senior Consultant on