Customer Services Lead

Location: Newbury

Hours: Monday to Friday, 8:30 AM - 4:30 PM

Pay: 15- 16 per hour

Are you a customer service professional who loves building relationships and making a real impact? Join our team as a Client Services Executive and play a vital role in supporting dealers and driving business growth.

This is a fantastic opportunity to work in a dynamic environment where your communication skills and problem-solving ability will shine. You'll be the go-to person for dealer support, training, and engagement, helping partners succeed while contributing to our own success.

What You'll Do:

• Deliver exceptional end-to-end customer service and manage dealer expectations.
• Handle inbound and outbound calls and emails to support dealers.
• Assist Business Development Managers with engagement and admin tasks.
• Upsell products and services to maximize revenue opportunities.
• Maintain accurate dealer data in CRM systems (HubSpot experience a plus).
• Train dealers on portal functionality and best practices.
• Support onboarding and system setup for new dealers.
• Monitor dealer activity and share insights to boost performance.
• Assist with campaigns, communications, and reporting.

What We're Looking For:

• At least 2 years in customer service or client support roles.
• Experience in dealer or B2B support environment preferred.
• Familiarity with CRM systems and SAP processes.
• Strong communication skills and a proactive, customer-focused mindset.
• Ability to multitask and deliver training confidently.
• Positive attitude, team player, and adaptable to change.

Please call Adecco Newbury on (phone number removed) or email an updated copy of your CV

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.