Job Description
Customer Retention Agent
Location: Sheffield, UK
Salary: 28,000 + Bonus
Working Hours: Monday to Friday - Full-Time, On-Site
My client is looking for a Customer Retention Agent to join their team based in Sheffield.
This is a fantastic opportunity for someone with strong customer service or call-centre experience who enjoys problem-solving and building long-term customer relationships. If you are confident handling objections and thrive in a target-driven environment, this role could be perfect for you!
This position is working in the Waste Management industry, so experience in the Waste Industry, would be highly advantageous.
Key Responsibilities
- Manage inbound cancellation enquiries and work to retain customers through proactive engagement.
- Uncover root causes of dissatisfaction and present tailored solutions, alternatives, or service adjustments.
- Promote service value by explaining features, benefits, policies, and upgrade opportunities.
- Resolve billing, scheduling, and operational issues, coordinating with internal teams as needed.
- Maintain accurate CRM records while meeting retention, quality, compliance, and KPI targets.
Requirements
- Background in customer service, retention, sales, or call-centre environments.
- Strong communication, negotiation, and objection-handling skills.
- Ability to navigate challenging conversations with empathy and professionalism.
- Proven experience working toward KPIs with solid problem-solving capabilities.
- Detail-oriented, tech-savvy, and comfortable multitasking across CRM and call-centre systems.
Service, Centre, Management Care, Jobs, Management Retention
WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.
WR is acting as an Employment Agency in relation to this vacancy.
