Customer Service Coordinator

Customer Service Coordinator

Remote

Monday to Friday - 37.5 hours per week

£28,000 per year

Permanent

About the Role

We are looking for a proactive Customer Service Coordinator to support the smooth delivery of a major upgrade project across Europe. In this role, you will coordinate replacement appointments, liaise with customers and installers, and ensure all swap outs are completed efficiently while maintaining excellent customer satisfaction.

This position plays a key part in meeting project timelines and minimising customer attrition.

Key Responsibilities

Contact customers to confirm booking details and schedule upgrade appointments.

Work to daily activity targets to ensure timely completion of all unit swap?outs.

Manage installer diaries and liaise with engineers regarding availability.

Oversee stock shipments and ensure all replacement units are dispatched correctly.

Record all customer communication via phone and email.

Identify customers at risk of attrition and escalate to the Team Leader.

General Responsibilities

Communicate with customers by phone to arrange, update, and confirm replacement appointments.

Achieve daily and weekly call/booking targets.

Maintain accurate customer records within Salesforce and internal databases.

Rearrange appointments where necessary and ensure all updates are logged correctly.

Monitor and manage shared inboxes, responding to queries promptly.

Maintain a strong understanding of customer accounts and unit details.

Provide weekly progress updates to your Team Leader.

Chase installation completion for ship?only customers via phone/email.

Support the customer services phone line when required.

Manage customer expectations on appointment lead times.

Maintain accurate Excel records of all 2G swap?out activity.

Ensure all customers receive timely call?backs and excellent service.

Build strong relationships through empathy, calm communication, and professionalism.

Demonstrate a self motivated, positive approach to workload and deadlines.

Skills & Requirements

Native level French (spoken and written) - essential.

Excellent written and verbal communication skills.

Ability to multitask and switch between tasks confidently.

Calm, empathetic approach when dealing with customers.

Experience

Previous customer service experience - essential.

Account management experience - desirable.

A sales driven or commercial mindset - beneficial.

Personal Attributes

Ability to work under pressure and meet deadlines.

Strong teamwork ethic with commitment to colleagues and wider business goals.

Flexible and adaptable to changing business needs.

High level of organisation and strong attention to detail.

Excellent timekeeping and reliability.

How to Apply

This vacancy is advertised by Travail Employment Group, acting as an Employment Business.

Once you apply, your application will be received immediately by Travail Employment Group.

A consultant will contact you within 7 days if you have been successful.

If you do not hear from us within this time, your application has not been successful on this occasion.

All candidates registering with Travail Employment Group must provide proof of identity and evidence of relevant experience, training, or qualifications required for the role.

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