Business Intelligence Officer

TheBusiness Intelligence Analyst will play a key role in supporting data-drivendecision-making across PDSE. The postholder will be responsible for developing,maintaining, and delivering high-quality performance reporting, and analyticalinsight to support operational, clinical, teaching, and research activities.

Workingclosely with the Business Performance Manager and a wide range of academic,clinical, and professional services stakeholders, the role will interpretcomplex datasets into meaningful insights that inform planning, performancemanagement, and strategic development.

Main duties of the job

Keyaccountabilities:

Design, develop, and maintain dashboards, and reportsto support business performance monitoring across PDSE

Produce regular and ad-hoc reports covering areassuch as clinical activity, finance, workforce, student activity, and researchperformance.

Ensure reporting aligns with institutional,regulatory, and external reporting requirements

Analyse complex datasets from clinical systems toidentify trends, risks, and opportunities

Provide clear, concise insight and recommendationsto streamline and support operational and strategic decision-making

Work with system owners and data providers toimprove data quality, consistency, and integrity

Support the development and documentation ofreporting standards

Promote best practice in data governance andinformation management.

Translate business requirements into effectiveanalytical solutions and to present findings to a variety of differentaudiences in a clear and accessible way

Identify opportunities to automate reporting andimprove efficiency through better use of including BI tools and data solutionsas well as any other

Support project design and delivery from a datadriven perspective

To support the collation and delivery of data andinformation to external stakeholders such as NHSE

Keep up to date with developments in businessintelligence, analytics, and data visualisation

Contribute to the ongoing development of theBusiness Performance and BI function

About us

Peninsula Dental Social Enterprise (PDSE) are an award-winning Social Enterprise and Community Interest Company. We provide NHS treatment and outreach services to local communities in Devon and Cornwall and we work closely with the University of Plymouths Peninsula Dental School to support the clinical education of its dental healthcare students.

As a social enterprise, we are a values driven organisation with a focus on patient-centred care and addressing local oral health needs.

Job responsibilities

Keyaccountabilities:

Design, develop, and maintain dashboards, and reportsto support business performance monitoring across PDSE

Produce regular and ad-hoc reports covering areassuch as clinical activity, finance, workforce, student activity, and researchperformance.

Ensure reporting aligns with institutional,regulatory, and external reporting requirements

Analyse complex datasets from clinical systems toidentify trends, risks, and opportunities

Provide clear, concise insight and recommendationsto streamline and support operational and strategic decision-making

Work with system owners and data providers toimprove data quality, consistency, and integrity

Support the development and documentation ofreporting standards

Promote best practice in data governance andinformation management.

Translate business requirements into effectiveanalytical solutions and to present findings to a variety of differentaudiences in a clear and accessible way

Identify opportunities to automate reporting andimprove efficiency through better use of including BI tools and data solutionsas well as any other

Support project design and delivery from a datadriven perspective

To support the collation and delivery of data andinformation to external stakeholders such as NHSE

Keep up to date with developments in businessintelligence, analytics, and data visualisation

Contribute to the ongoing development of theBusiness Performance and BI function

Measuresof success:

Successful outcomes to items listed in key accountabilities andother delegated tasks

Positive feedback (staff, patients and students)

Adherence to PDSE policies

Appropriate outcomes for patients and students through a motivatedstaff group

Person Specification Behaviours

• Professional, adaptable, and resilient, with high standards of integrity, a proactive approach, and a commitment to continuous improvement
• Strong analytical mindset with excellent attention to detail and an evidence-based approach to problem solving
• Takes ownership of tasks
• Ability to manage multiple tasks and competing demands
• Demonstrates an ability to manage and participate in a changing environment with a positive attitude.

Experience

• Significant experience in a Business Intelligence, data analysis, or performance reporting role
• Experience developing dashboards and reports using BI tools (e.g. Power BI or similar)
• Experience working with large, complex datasets from multiple sources
• Experience working in higher education, healthcare, or a clinical/academic environment.
• Experience with financial, workforce, or clinical activity data.

Knowledge and Skills

• Strong analytical skills with the ability to interpret complex data and present clear insight.
• Advanced skills in data manipulation and analysis (e.g. Excel).
• Ability to communicate effectively with both technical and non-technical stakeholders
• Understanding of how internal processes can impact on organisational performance
• Able to prioritise and move between tasks to meet deadlines
• Strong attention to detail and commitment to data quality and accuracy
• Excellent numeracy and literacy skills (minimum GCSE grade C, or equivalent, in maths and English)
• Knowledge of NHS, university, or dental school data flows and reporting requirements.
• Understanding of data governance, information standards, and regulatory reporting

Qualifications

• Educated to degree level or equivalent experience in a relevant discipline (e.g. data analytics, information management, business, health informatics).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.