Job Description
Job Title: Schemes Manager
Location: Cheltenham (Hybrid - 2-3 days in office, flexibility for remote candidates)
Salary: £40,000 - £45,000
About the Company:
A highly respected, specialist commercial insurance broker with a strong presence in the Public and Private sectors. Backed by an ambitious growth strategy and significant investment in schemes, the business is focused on strengthening insurer partnerships and expanding its specialist offering. This is an opportunity to join a growing, purpose-driven team in a market-leading environment.
Role Summary:
This is a Schemes Manager position within a specialistdivision. The role sits between broker and insurer, overseeing scheme performance, strengthening insurer relationships, and driving commercial and operational improvements.
You'll take ownership of multiple schemes across commercial combined and personal lines products, working closely with insurers, MGAs and internal trading teams to optimise performance, improve service levels, and support long-term growth.
This is an ideal move for someone with early insurance experience looking to step into a relationship-led, commercially focused position with real progression potential.
Key Responsibilities:
• Manage insurer and MGA relationships: Strengthen partnerships to improve performance, service delivery and long-term scheme stability
• Oversee scheme performance reporting: Analyse conversion, loss ratios, complaints and GWP to drive informed commercial decisions
• Lead governance and service oversight: Ensure contractual obligations, referrals and service standards are consistently met
• Drive product and pricing improvements: Collaborate with insurers and internal teams to refine scheme proposition and competitiveness
• Support trading and renewals strategy: Identify opportunities and educate internal teams to maximise scheme utilisation
• Manage escalations and complaints: Work proactively with insurers to resolve issues and protect client outcomes
Requirements:
• Experience within an insurance-related role
• Understanding of Commercial Combined policies and core coverage structures
• Experience managing or supporting third-party or insurer relationships
• Strong communication, negotiation and analytical skills
• Confident in taking ownership and driving solutions across stakeholders
If this role isn't quite right, it's still worth speaking to one of our specialist team, we may be working on something that hasn't hit the market yet.
Related Job Titles: Junior Relationship Manager, Assistant Underwriter, Scheme Underwriter, Broker Development Executive, Insurer Relationship Executive
