Vehicle Damage Assessor / Bodyshop Customer Service Advisor

Vehicle Damage Assessor / Bodyshop Customer Service Advisor

Monday - Friday 8:00am - 6:00pm

Rayleigh

Up to 40,000 DOE + Performance Bonus

MPJ Recruitment are proud to partner with a highly respected and well-established car Bodyshop in Rayleigh, renowned for delivering exceptional vehicle repairs and outstanding customer care. With a reputation built on precision, professionalism, and pride in restoring vehicles to pre-accident condition, this is a business that truly values quality.

We are now seeking a confident, organised, and customer-focused Front of House Bodyshop Advisor / Vehicle Damage Assessor to become the welcoming face of the business. If you thrive in a fast-paced automotive environment and take pride in delivering first-class service, this is your opportunity to join a team that genuinely appreciates what you bring to the table.

The Role:

As a key part of the front-of-house and estimating team, you will:

• Deliver a warm, professional welcome to all customers and visitors
• Maintain a clean, organised, and inviting reception area
• Manage incoming calls, emails, and customer enquiries efficiently
• Liaise with customers, insurance companies, and the workshop team
• Prepare job cards, estimates, and invoices
• Schedule inspections, estimates, and repair bookings
• Conduct vehicle damage assessments and prepare accurate repair estimates
• Utilise Audatex and Glassmatix systems confidently

About You:

You'll bring:

• Recent experience as a Vehicle Damage Assessor, Automotive Engineer Assessor, or Independent Assessor
• Strong knowledge of accident repair methods, vehicle valuations, and estimating
• Excellent communication, interpersonal, and negotiation skills
• Strong organisational skills with the ability to manage multiple priorities
• Confidence using PC systems (Excel, Word, Outlook)
• A flexible, proactive, and customer-first mindset

The Benefits:

• Competitive salary up to 40,000 DOE
• Performance-based cash bonus
• 28 days holiday (including bank holidays)
• Company pension scheme
• On the job training, and development opportunities
• Supportive, friendly team culture
• Monday to Friday working - no weekends

If you're looking to join a growing, reputable company where your expertise and customer service skills will be truly valued, we want to hear from you.

Click APPLY today and we'll be in touch promptly!