Sr Family Engagement Officer

Good afternoon,

I hope you are well.

A role has come up with Hillingdon for a duration of 11 months ongoing assignment. If, interested, please share your CV and tell your notice period too.

Pay rate is 22.52 per day umbrella (36 hours per week)

Address: London Borough of Hillingdon, Civic Centre, Uxbridge, Hillingdon, UB8 1UW

Hours: 36 hours per week

Working Pattern: Fully on-site (no hybrid working)

Grade: Scale 5

We are looking to recruit Senior Family Engagement Officers to join our vibrant Family Hubs and Children's Centres. This is a front-facing role where you will be the first point of contact for families, providing a warm welcome, information, support and guidance to ensure every family can access the right help at the right time.

As a key member of the Early Intervention, Prevention and SEND team, you will help create a welcoming, supportive environment for families and contribute to the delivery of high-quality community services.

What You'll Be Doing

Welcoming families into the centre and building positive, trusting relationships.

Managing a busy reception area and ensuring a high standard of customer care.

Responding to enquiries from families, professionals and partners by phone, email and face-to-face.

Providing information, advice and signposting around childcare, health, finance and family support.

Maintaining accurate family records, registrations and attendance data.

Acting as a super user for the children's centre database, supporting colleagues with system use.

Coordinating the Your Bump and Beyond antenatal programme.

Producing data reports and supporting the wider team with administration and centre operations.

Ensuring all data handling meets Council policies, including safeguarding and data protection.

We Are Looking For Someone Who

Has strong communication skills and enjoys working with families from diverse backgrounds.

Can build positive relationships with children, parents, professionals and the wider community.

Is highly organised, confident using ICT systems and able to manage competing priorities.

Understands the challenges faced by families and the importance of early intervention.

Works well in a busy, multi-agency environment.

Can provide excellent customer service and represent the Council's values.

? Essential Requirements

GCSEs (or equivalent) in English and Maths (A-C).

Experience working in a busy team environment.

Strong ICT skills and ability to learn new systems quickly.

Understanding of safeguarding and confidentiality.

Flexibility to cover other local sites on occasion.

Desirable

Experience working in a Children's Centre or with families with complex needs.

First Aid at Work qualification.

Would this role be of interest to you, would you like for me to submit your CV?

Whats your notice period?

Kind regards

Puru

RG Setsquare is acting as an Employment Business in relation to this vacancy.