Customer Service Coordinator

Customer Service Coordinator Poole £30,000

Rubicon are supporting a long-standing UK business supplying specialist products, on their search for a hands-on, Customer Service Coordinator to support with business growth. You ll work closely with colleagues across different departments, ensuring customers receive a responsive, efficient, and professional service at every stage.

You ll benefit from:

• 25 days annual leave, increasing with service
• Health Cash Back Plan
• Private Medical Cover
• Employee Assistance Programme
• Long service awards

As Customer Service Coordinator, your responsibilities will include;

• Acting as a primary contact for customer enquiries via phone and email

• Overseeing customer accounts, including supporting service agreements and renewals
• Managing queries through to completion, ensuring timely and effective resolution
• Preparing and issuing quotations and processing customer orders
• Recording and managing customer feedback or complaints in line with internal procedures
• Coordinating with field-based teams to arrange visits and provide updates
• Keeping customer information and service activity records accurate within our ERP and internal systems
• Supporting onboarding and guidance of new team members
• Contributing ideas to improve processes and enhance the overall customer experience
• Assisting with additional duties to support team objectives when required

As Customer Service Coordinator you ll have;

• At least two years experience in a customer-facing support role
• Confidence handling detailed or sensitive customer matters
• Experience working with service contracts, scheduling or account coordination would be beneficial
• Familiarity with ERP systems is an advantage (training provided where needed)

Skills & Attributes

• Clear, confident communicator with a professional telephone manner
• Strong organisational ability and accuracy in record keeping
• Comfortable managing multiple tasks and deadlines
• Practical and solution-focused approach to resolving issues
• Able to work independently while contributing positively to a team
• Calm and methodical when faced with challenges
• Competent using Microsoft Office applications

To apply for this role or for more information, please call Ellie or Harriet at Rubicon.