Customer Service Representative

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

What do we offer?

• Competitive salary
• Company performance bonus scheme
• Pension scheme - up to 10% employer contribution
• Private medical insurance
• Comprehensive health cash plan
• 25 days annual leave + bank holidays
• Flexible benefits programme (buy & sell holiday allowance, discounted gym memberships, Maternity/ adoption leave- up to 52 weeks, first 26 weeks at full pay, subsequent 26 at 50% (basic pay) and Paternity/Non-Pregnant Parent/ Co-adopter leave 4 weeks full pay)
• Structured training & opportunities to progress

What does the role look like?

We are looking for a proactive and customer-focused Customer Service Representative to join our Aftermarket team in Wolverhampton.

This role sits at the heart of our customer operations. You will act as the primary point of contact for a portfolio of customers, ensuring orders are managed efficiently, issues are resolved quickly, and communication is clear and professional throughout.

Working within a fast-paced aerospace environment, you will collaborate closely with production, sales, supply chain and logistics teams to ensure on-time delivery and exceptional service performance.

If you thrive on ownership, enjoy solving problems and take pride in delivering a first-class customer experience, this could be the role for you.

What will your day-to-day responsibilities look like?

• Act as the main point of contact for a portfolio of Aftermarket customers
• Manage customer enquiries via phone and electronic channels, including order updates, quotations and issue resolution
• Review RFQs, purchase orders and contracts to ensure compliance with agreed terms
• Coordinate order management and scheduling activities in line with delivery commitments
• Monitor performance against agreed schedules, managing expectations and escalating issues where required
• Work closely with internal teams (production, sales, shipping and warehouse) to resolve delivery or shipment queries
• Support invoice resolution and timely cash collection
• Contribute to continuous improvement and Lean activities to enhance processes and customer satisfaction

What will you bring to the role?

Essential skills:

• Proven experience in a customer service role, managing accounts and building strong relationships
• Strong communication skills with high attention to detail and the ability to manage multiple priorities
• Experience using SAP (Sales & Distribution modules) or a similar ERP system

Desirable skills:

• Experience within aerospace or a regulated manufacturing environment
• Understanding of export requirements (including EUUs and export licences)
• Exposure to Continuous Improvement or Lean principles