At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Apr 17, 2026
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Role Purpose This is a leadership role responsible for managing and developing a high performing team of Customer Success Managers while guiding a group of Technical Account Managers through their evolution into proactive Customer Success roles. In addition to leading the team, you will personally manage up to three strategic Enterprise customers to ensure you "live and breathe" the role, stay close to customer needs, and role model excellence. Your mission is to drive customer value, accelerate AI powered adoption, maximise ROI, and contribute significantly to NiCE's growth and retention objectives. Key Responsibilities Lead, coach, and develop a team of CSMs to deliver proactive, value driven Customer Success engagements. Support transitioning TAMs through structured onboarding, capability uplift, and maturity into full CSM responsibilities. Build a culture focused on ownership, customer centricity, accountability, and continuous learning. Conduct regular 1:1s, performance management, coaching, workload prioritisation, and day to day people leadership responsibilities. Ensure consistent application of NiCE's Customer Success methodologies, playbooks, and operating principles. Strategic Customer Management Personally manage up to three enterprise, high touch customers, ensuring deep engagement, AI adoption, and value realisation. Lead executive value reviews, roadmap discussions, and strategic business planning with assigned accounts. Act as a senior escalation point and executive sponsor where required. Operational Excellence & Execution Establish and maintain strong operational rhythms across the team (weekly reviews, risk assessments, success plan audits). Ensure high quality delivery of Success Plans, adoption strategies, AI capability enablement, and value presentations. Oversee customer lifecycle execution, ensuring consistency, excellence, and continuous improvement. Drive accurate forecasting of customer risk, expansion opportunities, and adoption maturity. Cross Functional Collaboration Partner with Product, Engineering, Support, Professional Services, and Sales to ensure seamless customer outcomes. Provide the "voice of the customer" and influence roadmap and prioritisation discussions. Work closely with Sales to support renewals, expansion, commercial planning, and joint account strategies. Collaborate with Partner organisations to align delivery across joint accounts. Driving Adoption, AI Enablement & Customer Value Ensure the team actively drives adoption and business value through NiCE's AI powered capabilities. Guide CSMs in identifying success gaps, creating action plans, and accelerating time to value. Monitor customer health, sentiment, usage, and risk signals to ensure proactive intervention. Scaling Programs, Processes & Methodologies Design, refine, and operationalise scalable Customer Success frameworks, including: Customer Success Plans EBR templates and governance Risk and escalation playbooks Ensure consistent, high standard delivery across all customer engagements. Analyse data to drive decision making, identify trends, and prioritise team focus areas. Ensure CSMs maintain accurate documentation in CRM, success tools, and dashboards. Present insights, risks, and opportunities to senior leadership with clarity and confidence. Customer Advocacy & Experience Improvement Champion end to end customer experience improvements, proposing optimisations to internal processes and customer touchpoints. Drive initiatives that enhance NPS, satisfaction, and long term loyalty. Establish NiCE as a trusted strategic partner through credibility, consistency, and measurable value. Customer Success Performance & Outcome Ownership Own and lead the regional NPS programme, ensuring structured follow up, root cause analysis, and action planning to drive continual improvement in customer experience. Drive NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) across the team through proactive health management, strong renewal readiness, value led engagement, and early risk detection. Establish clear team metrics and dashboards for NRR, GRR, NPS, adoption progress, and customer health, ensuring team accountability against targets. Partner with Sales and Renewals to ensure renewal preparation, negotiation support, and expansion pipelines are tightly aligned and forecasted. Qualifications & Experience Required: 8+ years in Customer Success, Technical Account Management, or Service Delivery within SaaS, cloud, telecommunications, or contact centre environments. 2-4+ years managing customer facing teams. Proven experience influencing executives and handling complex enterprise accounts. Strong ability to translate technical and AI driven capabilities into business value and operational outcomes. Excellent communication, leadership presence, and conflict resolution skills. Analytical mindset with strong documentation and reporting abilities. Proficiency with Microsoft Office and CRM/success platforms. What's in it for you? Opportunity to shape and scale a high performing Customer Success organisation. Work alongside industry leading experts in a dynamic, innovative, and fast paced environment. Endless global career opportunities across multiple domains and disciplines. Access to cutting edge AI products, methodologies, and learning resources. A culture built on ambition, collaboration, and continuous improvement. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Job Benefits London Flexible Working Bonus + Path to Equity I'm currently working with a growing boutique technology consultancy who are looking to hire a Manager or Principal Consultant to join their team. This is a fantastic opportunity to join the business at an exciting stage of its growth, working closely with highly respected industry leaders and helping organisations deliver real value from their technology investments. The consultancy supports clients across the full technology lifecycle - from strategy and architecture through to programme mobilisation, delivery and operational optimisation. Their consultants have delivered complex transformation programmes across both public and private sectors and thrive on solving challenging problems at the most senior levels of organisations. What They Do Their work broadly focuses on two areas: helping organisations unlock the potential of technology, and ensuring that technology investments are delivering measurable business value. Unlocking Potential Technology Strategy Architecture Programme Mobilisation Technology, when implemented effectively, can transform an organisation. Whether through digital transformation, data and analytics, artificial intelligence or modern collaboration tools, technology has the power to enhance customer experience, unlock insights and optimise how organisations operate. Working closely with business leaders, the team helps clients evaluate technology options, develop business cases and mobilise complex transformation programmes. Delivering Value Optimisation Sourcing & Transition Programme Assurance Many organisations struggle with complex legacy environments that slow down delivery and inflate operational costs. This consultancy works with organisations to optimise their technology landscape, supporting initiatives from inception through to delivery. They also provide independent assurance on in-flight programmes and projects, helping organisations strengthen governance and bring delivery back on track where required. The Opportunity As a Manager or Principal Consultant, you will work closely with senior stakeholders across a range of organisations, supporting technology strategy, transformation and delivery initiatives. You will play a key role both in client delivery and in helping shape the continued growth of the consultancy. Typical engagements may include: Supporting technology strategy and architecture initiatives Mobilising large-scale transformation programmes Leading workstreams or projects within complex technology programmes Providing programme assurance and delivery oversight Supporting clients with business cases, governance structures and programme planning Why Join? Significant opportunity for growth as you would be joining a newly formed and expanding consultancy Clear pathway to equity ownership in the business Opportunity to work alongside highly respected industry leaders No corporate bureaucracy or layers often seen in larger consultancies Exposure to a strong portfolio of established clients Genuine opportunity to help shape both the role and the future of the business
Apr 17, 2026
Full time
Job Benefits London Flexible Working Bonus + Path to Equity I'm currently working with a growing boutique technology consultancy who are looking to hire a Manager or Principal Consultant to join their team. This is a fantastic opportunity to join the business at an exciting stage of its growth, working closely with highly respected industry leaders and helping organisations deliver real value from their technology investments. The consultancy supports clients across the full technology lifecycle - from strategy and architecture through to programme mobilisation, delivery and operational optimisation. Their consultants have delivered complex transformation programmes across both public and private sectors and thrive on solving challenging problems at the most senior levels of organisations. What They Do Their work broadly focuses on two areas: helping organisations unlock the potential of technology, and ensuring that technology investments are delivering measurable business value. Unlocking Potential Technology Strategy Architecture Programme Mobilisation Technology, when implemented effectively, can transform an organisation. Whether through digital transformation, data and analytics, artificial intelligence or modern collaboration tools, technology has the power to enhance customer experience, unlock insights and optimise how organisations operate. Working closely with business leaders, the team helps clients evaluate technology options, develop business cases and mobilise complex transformation programmes. Delivering Value Optimisation Sourcing & Transition Programme Assurance Many organisations struggle with complex legacy environments that slow down delivery and inflate operational costs. This consultancy works with organisations to optimise their technology landscape, supporting initiatives from inception through to delivery. They also provide independent assurance on in-flight programmes and projects, helping organisations strengthen governance and bring delivery back on track where required. The Opportunity As a Manager or Principal Consultant, you will work closely with senior stakeholders across a range of organisations, supporting technology strategy, transformation and delivery initiatives. You will play a key role both in client delivery and in helping shape the continued growth of the consultancy. Typical engagements may include: Supporting technology strategy and architecture initiatives Mobilising large-scale transformation programmes Leading workstreams or projects within complex technology programmes Providing programme assurance and delivery oversight Supporting clients with business cases, governance structures and programme planning Why Join? Significant opportunity for growth as you would be joining a newly formed and expanding consultancy Clear pathway to equity ownership in the business Opportunity to work alongside highly respected industry leaders No corporate bureaucracy or layers often seen in larger consultancies Exposure to a strong portfolio of established clients Genuine opportunity to help shape both the role and the future of the business
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Apr 17, 2026
Full time
Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value-led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, alongside a meaningful expectation to actively identify, develop, and convert new business opportunities. We re looking for someone who can demonstrate success in both growing existing accounts and consistently winning new business, with a strong focus on building a sustainable pipeline. If you're looking to take ownership of a high-value client portfolio and play a strategic role in Mercia s continued growth - combining account management excellence with proven new business capability - we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
About Toynbee Hall Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality. We work towards this by: • Addressing poverty and injustice through advice and support and influencing systemic change. • Shifting power to people and communities affected by injustice and inequality. • Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation. This means: • Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future. • Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision. • Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard. What we learn from our work in east London we use to inform and influence wider policy working to influence change in structures, systems and policies. Department background The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work. tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities including local Citizens Advice Bureaus and law centres where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need. By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation. How we work Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role. Job purpose As a Customer Care Representative, you ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You ll play a key role in helping each person feel listened to, supported, and confident about their next steps. You ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly. Scope of role Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice. Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub Conduct initial assessments and book appointments with our advice specialists. Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements. Identify when to signpost or refer people to other organisations to ensure they receive the right support. Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions. Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills. Apply safeguarding principles in everyday work - training and guidance will be provided. Collaborate with colleagues and project partners to improve how people access and experience our service. Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required. Key working relationships Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff. External: Advisors and Clients What Success Looks Like in Your First Year You ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues. You ll build strong communication and assessment skills, managing a variety of enquiries confidently. You ll contribute ideas that help improve our service and client experience. You ll be part of a team that trusts and supports one another and learns together. Person Specification The successful candidate will demonstrate: Essential Experience in providing customer service in person, over the phone or online Clear and confident communicator with good spoken and written English Strong active listening and questioning skills Able to build trust with people from diverse backgrounds Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations Good emotional resilience and self-awareness, including recognising when to seek support Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment Strong attention to detail Ability to manage time in a busy service environment. Collaborative, solutions focused approach. Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems Understanding of safeguarding principles and a willingness to apply these confidently after training Desirable Knowledge of community services in a London context. Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services
Apr 17, 2026
Full time
About Toynbee Hall Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive. We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality. We work towards this by: • Addressing poverty and injustice through advice and support and influencing systemic change. • Shifting power to people and communities affected by injustice and inequality. • Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation. This means: • Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future. • Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision. • Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard. What we learn from our work in east London we use to inform and influence wider policy working to influence change in structures, systems and policies. Department background The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work. tional model combines direct service provision with a collaborative approach. We directly employ a number of advisors who deliver expert, impartial advice. Simultaneously, we lead a coalition of 15 partner charities including local Citizens Advice Bureaus and law centres where additional advisors are employed. This structure allows us to amplify our reach and effectiveness, ensuring that a comprehensive network of support is available to those in need. By integrating direct support with strategic partnerships, the Advice Services directorate not only tackles immediate financial and legal challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across one of the most challenged demographics in the nation. How we work Our values are Inclusive, Courageous and Empowering and we expect everyone who works with us to work in a way that aligns with these values and to do their utmost to deliver our strategic objectives according to their role. Job purpose As a Customer Care Representative, you ll be the first friendly face (or voice) people meet when they reach out for help with challenges like debt, housing, benefits, employment or consumer issues. You ll play a key role in helping each person feel listened to, supported, and confident about their next steps. You ll handle a mix of face-to-face, phone, and digital enquiries, working with empathy, patience, and clear communication. With full training provided, you ll gain the skills to manage sensitive conversations, complete initial assessments, book appointments, and connect people to the right support services quickly and smoothly. Scope of role Provide friendly, professional, and high-quality customer service as the first point of contact for people seeking advice. Manage a range of enquiries via phone, email, web chat, WhatsApp, and in-person at our Triage Hub Conduct initial assessments and book appointments with our advice specialists. Maintain accurate and confidential client information using our CRM system, always following GDPR and data protection requirements. Identify when to signpost or refer people to other organisations to ensure they receive the right support. Handle feedback or complaints with empathy, professionalism, and a focus on finding solutions. Approach sensitive or challenging conversations calmly, using good communication and de-escalation skills. Apply safeguarding principles in everyday work - training and guidance will be provided. Collaborate with colleagues and project partners to improve how people access and experience our service. Contribute to team meetings, training sessions, and occasional events at our East London hub and other venues as required. Key working relationships Internal: CCR Managers, frontline advisors, Communications and Marketing colleagues, Project Leads, Data and Insights teams, and wider Toynbee Hall staff. External: Advisors and Clients What Success Looks Like in Your First Year You ll complete your CMA Level 3 qualification and gain confidence in supporting people with financial and wellbeing issues. You ll build strong communication and assessment skills, managing a variety of enquiries confidently. You ll contribute ideas that help improve our service and client experience. You ll be part of a team that trusts and supports one another and learns together. Person Specification The successful candidate will demonstrate: Essential Experience in providing customer service in person, over the phone or online Clear and confident communicator with good spoken and written English Strong active listening and questioning skills Able to build trust with people from diverse backgrounds Calm and empathetic approach when supporting people in distress or dealing with sensitive or challenging situations Good emotional resilience and self-awareness, including recognising when to seek support Strong organisational skills, with the ability to manage time, prioritise tasks and maintain attention to detail in a busy environment Strong attention to detail Ability to manage time in a busy service environment. Collaborative, solutions focused approach. Confident using Apple MacBook, including Microsoft Office 365, Microsoft Teams, and CRM systems Understanding of safeguarding principles and a willingness to apply these confidently after training Desirable Knowledge of community services in a London context. Experience working or volunteering in advice, support, housing, debt, benefits, or other community-facing services
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 5,700 customers globally, including industry giants like Google, Meta, and OpenAI, to make game changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people. About the Role We're looking for an experienced and inspiring Product Data Science Manager to lead a customer facing team within our fast paced Data Labs group. In this role, you will manage and mentor a high performing team of product data scientists while remaining deeply connected to the technical work itself. You'll be responsible for delivering complex, custom insights to some of the biggest names in the market, ensuring both analytical excellence and strong client impact. This is a hands on leadership role that combines people management, technical depth, and cross functional collaboration. You'll set standards, scale best practices, and help shape the future of Similarweb's custom data solutions. What does the day to day of a Product Data Science Manager (Data Labs) at Similarweb look like? Lead, mentor, and develop a team of customer facing data analysts, fostering a culture of ownership, excellence, and continuous learning. Oversee end to end delivery of complex, custom data products - from client scoping and solution design to execution and ongoing delivery. Ensure high analytical and technical standards across the team, including SQL, PySpark, Python, and data validation best practices. Act as an escalation point for complex analytical challenges, providing hands on guidance where needed. Partner closely with Engineering to define scalable infrastructure and productized solutions. Collaborate with Advisory Services and other stakeholders to deliver seamless, high impact client solutions. Drive process improvements, knowledge sharing, and documentation to scale the team's impact and efficiency. Balance client needs, team capacity, and delivery timelines while maintaining a high bar for quality. This is the perfect job for someone who has: Proven experience managing and mentoring data analysts or analytics teams. Strong hands on experience with SQL and PySpark for data analysis - Must. Strong Python scripting experience - Must. Excellent communication skills in English, with the ability to translate complex analysis into clear business insights. Experience working directly with clients and managing stakeholder expectations - Strong Advantage. Background in online marketing, digital services, or tech analytics - Advantage. Demonstrated ability to independently lead complex projects from strategy to execution. A proactive, ownership driven mindset with strong decision making skills. Bachelor's degree in Statistics, Computer Science, Engineering, or a related field - Must. Master's degree - Big Advantage. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
Apr 17, 2026
Full time
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 5,700 customers globally, including industry giants like Google, Meta, and OpenAI, to make game changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people. About the Role We're looking for an experienced and inspiring Product Data Science Manager to lead a customer facing team within our fast paced Data Labs group. In this role, you will manage and mentor a high performing team of product data scientists while remaining deeply connected to the technical work itself. You'll be responsible for delivering complex, custom insights to some of the biggest names in the market, ensuring both analytical excellence and strong client impact. This is a hands on leadership role that combines people management, technical depth, and cross functional collaboration. You'll set standards, scale best practices, and help shape the future of Similarweb's custom data solutions. What does the day to day of a Product Data Science Manager (Data Labs) at Similarweb look like? Lead, mentor, and develop a team of customer facing data analysts, fostering a culture of ownership, excellence, and continuous learning. Oversee end to end delivery of complex, custom data products - from client scoping and solution design to execution and ongoing delivery. Ensure high analytical and technical standards across the team, including SQL, PySpark, Python, and data validation best practices. Act as an escalation point for complex analytical challenges, providing hands on guidance where needed. Partner closely with Engineering to define scalable infrastructure and productized solutions. Collaborate with Advisory Services and other stakeholders to deliver seamless, high impact client solutions. Drive process improvements, knowledge sharing, and documentation to scale the team's impact and efficiency. Balance client needs, team capacity, and delivery timelines while maintaining a high bar for quality. This is the perfect job for someone who has: Proven experience managing and mentoring data analysts or analytics teams. Strong hands on experience with SQL and PySpark for data analysis - Must. Strong Python scripting experience - Must. Excellent communication skills in English, with the ability to translate complex analysis into clear business insights. Experience working directly with clients and managing stakeholder expectations - Strong Advantage. Background in online marketing, digital services, or tech analytics - Advantage. Demonstrated ability to independently lead complex projects from strategy to execution. A proactive, ownership driven mindset with strong decision making skills. Bachelor's degree in Statistics, Computer Science, Engineering, or a related field - Must. Master's degree - Big Advantage. Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here. Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.
Your new company A leading real estate and property development organisation whose purpose is to create and manage sustainable properties which deliver strong outcomes to their stakeholders on a long-term basis. They develop and own some of the most high-quality campuses across central London and pride themselves on their ambitious, innovative and sustainable projects throughout the country. Your new role A Smart Adoption Manager is required to join the organisation to work closely with clients to focus on adoption of Smart building technologies, including MyPass, MyBuilding and other smart platforms across deployed buildings. The Smart Adoption Manager will also shape and define the evolving catalogue of demised and data-driven smart services, working with Leasing, Asset Management, Storey and Property Management teams to bring clarity, viability and commercial insights to new offerings. The Smart Adoption Manager will be required to work directly with on-site teams, Technical Service Managers and Property Management leadership to embed digital access as the default Operating model. They will translate smart platform capability into day-to-day user behaviours, ensuring frictionless and confident usage across the portfolio. The role will also include developing simple guidance, playbooks, escalation routes and support materials that make digital adoption intuitive and repeatable. What you'll need to succeed Experience of driving adoption of smart buildings technology Strong customer-facing experience with the ability to build trusted relationships Business Analysis mindset with strong problem-solving and requirement-gathering skills Background in customer success or similar stakeholder-centric roles Experience liaising with product vendors Supplier management experience Good understanding of smart buildings, IoT platforms and/ or digital access technologies What you'll get in return Basic salary up to 80,000 Discretionary bonus (up to 20%) Free shares 15% non-contributory pension Several other excellent benefits Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 17, 2026
Full time
Your new company A leading real estate and property development organisation whose purpose is to create and manage sustainable properties which deliver strong outcomes to their stakeholders on a long-term basis. They develop and own some of the most high-quality campuses across central London and pride themselves on their ambitious, innovative and sustainable projects throughout the country. Your new role A Smart Adoption Manager is required to join the organisation to work closely with clients to focus on adoption of Smart building technologies, including MyPass, MyBuilding and other smart platforms across deployed buildings. The Smart Adoption Manager will also shape and define the evolving catalogue of demised and data-driven smart services, working with Leasing, Asset Management, Storey and Property Management teams to bring clarity, viability and commercial insights to new offerings. The Smart Adoption Manager will be required to work directly with on-site teams, Technical Service Managers and Property Management leadership to embed digital access as the default Operating model. They will translate smart platform capability into day-to-day user behaviours, ensuring frictionless and confident usage across the portfolio. The role will also include developing simple guidance, playbooks, escalation routes and support materials that make digital adoption intuitive and repeatable. What you'll need to succeed Experience of driving adoption of smart buildings technology Strong customer-facing experience with the ability to build trusted relationships Business Analysis mindset with strong problem-solving and requirement-gathering skills Background in customer success or similar stakeholder-centric roles Experience liaising with product vendors Supplier management experience Good understanding of smart buildings, IoT platforms and/ or digital access technologies What you'll get in return Basic salary up to 80,000 Discretionary bonus (up to 20%) Free shares 15% non-contributory pension Several other excellent benefits Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Get Staffed Online Recruitment Limited
Merthyr Tydfil, Mid Glamorgan
Corporate Finance Manager Chirk, Wrexham Full-Time About Our Client This is an exciting and dynamic role for an experienced and driven individual to manage the Corporate Finance team in Chirk, UK, supporting both local and global operations. You will play a key part in driving growth across the portfolio of our client s companies by providing essential financial insights, business planning, market analysis, and acquisition evaluations. The role is ideally suited to a self-motivated individual who can work independently and within multi-disciplined teams. An entrepreneurial mind and the ability to build a deep understanding of the business operating model and markets in which they operate will be key to success and progression potential in this role. As Corporate Finance Manager, you will lead and develop your team to deliver high-quality reporting to senior management across our client s global operations. Strong leadership, attention to detail, and excellent communication skills are essential for success in this position. Main Duties and Responsibilities: Lead and manage the Corporate Finance team, ensuring high standards of performance and development. Oversee comprehensive market reviews and analysis to identify trends, opportunities, and risks. Gather and analyse financial data to prepare routine reports and presentations for senior executives, supporting key business decisions. Contribute to projects relating to acquisitions and new investment opportunities, including scenario planning, due diligence, and financing. Prepare financial models and business plans to assess investment opportunities and support decision-making. Support in the preparation of presentations to banks and other stakeholders on acquisition and financing matters. Review financial statements for various group entities, ensuring they align with corporate objectives and financial strategies. Provide ad hoc reports on competitors, suppliers, and customers to inform business strategies. Requirements: Proven experience in corporate finance, financial modelling, and strategic analysis. Strong knowledge of financial reporting, investment appraisal, and business planning. Experience in managing and developing teams, with excellent leadership and people skills. Exceptional attention to detail with the ability to communicate complex financial information clearly. Strong analytical mindset and a proactive approach to problem-solving. Background in acquisitions, financing, and due diligence processes is highly desirable. Strong written and verbal English. What Our Client Offers: Competitive salary. A dynamic and challenging role within a global organisation. Opportunities for career growth and development within their extensive global operations. If you're a motivated finance professional with a strong track record and are ready to lead a dynamic team in a growing global company, our client would love to hear from you. Apply now and help drive the future of their global operations! Click apply and complete your application.
Apr 17, 2026
Full time
Corporate Finance Manager Chirk, Wrexham Full-Time About Our Client This is an exciting and dynamic role for an experienced and driven individual to manage the Corporate Finance team in Chirk, UK, supporting both local and global operations. You will play a key part in driving growth across the portfolio of our client s companies by providing essential financial insights, business planning, market analysis, and acquisition evaluations. The role is ideally suited to a self-motivated individual who can work independently and within multi-disciplined teams. An entrepreneurial mind and the ability to build a deep understanding of the business operating model and markets in which they operate will be key to success and progression potential in this role. As Corporate Finance Manager, you will lead and develop your team to deliver high-quality reporting to senior management across our client s global operations. Strong leadership, attention to detail, and excellent communication skills are essential for success in this position. Main Duties and Responsibilities: Lead and manage the Corporate Finance team, ensuring high standards of performance and development. Oversee comprehensive market reviews and analysis to identify trends, opportunities, and risks. Gather and analyse financial data to prepare routine reports and presentations for senior executives, supporting key business decisions. Contribute to projects relating to acquisitions and new investment opportunities, including scenario planning, due diligence, and financing. Prepare financial models and business plans to assess investment opportunities and support decision-making. Support in the preparation of presentations to banks and other stakeholders on acquisition and financing matters. Review financial statements for various group entities, ensuring they align with corporate objectives and financial strategies. Provide ad hoc reports on competitors, suppliers, and customers to inform business strategies. Requirements: Proven experience in corporate finance, financial modelling, and strategic analysis. Strong knowledge of financial reporting, investment appraisal, and business planning. Experience in managing and developing teams, with excellent leadership and people skills. Exceptional attention to detail with the ability to communicate complex financial information clearly. Strong analytical mindset and a proactive approach to problem-solving. Background in acquisitions, financing, and due diligence processes is highly desirable. Strong written and verbal English. What Our Client Offers: Competitive salary. A dynamic and challenging role within a global organisation. Opportunities for career growth and development within their extensive global operations. If you're a motivated finance professional with a strong track record and are ready to lead a dynamic team in a growing global company, our client would love to hear from you. Apply now and help drive the future of their global operations! Click apply and complete your application.
Entry Level Administrator 21,000 - 25,000 per annum Brentwood, Essex Monday-Thursday, 9am-5:30pm & Friday, 9am- 5pm My client, a successful and friendly business based in Brentwood, is offering an excellent opportunity for a driven individual who is eager to kick start their career! They are currently seeking a dynamic and motivated Entry Level Administrator to join their team on a full-time, permanent basis. As an Entry Level Administrator, you will play a vital role in supporting the smooth operation of the company's administrative tasks. This is an exceptional chance for you to gain hands-on experience and grow professionally within a supportive and collaborative environment. Key Responsibilities: Update information on the company's in-house system, ensuring accuracy. Produce reports utilising Excel, providing valuable insights to support decision-making. Cross-reference information with the database to maintain data integrity. Perform data entry tasks efficiently and with great attention to detail. Respond promptly and professionally to client queries, offering superior customer service. Work towards assigned deadlines and contribute to the achievement of team objectives. Collaborate closely with the data team, fostering effective communication and teamwork. Analyse data, identify anomalies, and liaise with Account Managers and the IT Team to ensure accurate and reliable data for our clients. My client values their employees' well-being and provide a range of attractive benefits including 25 days' holiday, private medical cover, and a pension scheme. Additionally, you'll enjoy a friendly and supportive work environment where progression opportunities are readily available. Qualifications and Skills: Excellent organisational and time management abilities. Proficiency in Microsoft Office suite, particularly Excel. Strong attention to detail and accuracy. Effective communication skills, both written and verbal. Ability to work collaboratively in a team environment. Analytical mindset with the ability to identify and resolve issues. Prior experience in data entry or administration is advantageous but not essential. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 17, 2026
Full time
Entry Level Administrator 21,000 - 25,000 per annum Brentwood, Essex Monday-Thursday, 9am-5:30pm & Friday, 9am- 5pm My client, a successful and friendly business based in Brentwood, is offering an excellent opportunity for a driven individual who is eager to kick start their career! They are currently seeking a dynamic and motivated Entry Level Administrator to join their team on a full-time, permanent basis. As an Entry Level Administrator, you will play a vital role in supporting the smooth operation of the company's administrative tasks. This is an exceptional chance for you to gain hands-on experience and grow professionally within a supportive and collaborative environment. Key Responsibilities: Update information on the company's in-house system, ensuring accuracy. Produce reports utilising Excel, providing valuable insights to support decision-making. Cross-reference information with the database to maintain data integrity. Perform data entry tasks efficiently and with great attention to detail. Respond promptly and professionally to client queries, offering superior customer service. Work towards assigned deadlines and contribute to the achievement of team objectives. Collaborate closely with the data team, fostering effective communication and teamwork. Analyse data, identify anomalies, and liaise with Account Managers and the IT Team to ensure accurate and reliable data for our clients. My client values their employees' well-being and provide a range of attractive benefits including 25 days' holiday, private medical cover, and a pension scheme. Additionally, you'll enjoy a friendly and supportive work environment where progression opportunities are readily available. Qualifications and Skills: Excellent organisational and time management abilities. Proficiency in Microsoft Office suite, particularly Excel. Strong attention to detail and accuracy. Effective communication skills, both written and verbal. Ability to work collaboratively in a team environment. Analytical mindset with the ability to identify and resolve issues. Prior experience in data entry or administration is advantageous but not essential. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast-while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen. The team: The Bloomberg Terminal quickly and accurately delivers business and financial information, news and insight around the world to over 315,000 customers worldwide. Our global terminal customers depend on our proprietary high-quality hardware to be able to access our terminal and make critical business decisions. Bloomberg's Global Finance team works with all things (you guessed it) financial! We help business partners with all aspects of Procurement to cash collection, customer billing, revenue recording, vendor invoice processing and payments, regional treasury, and cash funding, indirect tax, capital planning and fixed assets. Global Procurement supports both the strategic sourcing and operational purchasing of goods and services for the organization. What does that mean? We procure and distribute the goods and services that Bloomberg needs to do business. We handle any vendor related risks and deliver the best customer service in the world. We understand urgency, work hard, have commercial acumen and are customer service driven. Our clients internally and externally count on us daily. Our team is tight, but our culture is wide open, where we challenge and support each other's creative ideas to remain first-class. The Role: Our dynamic Procurement department is seeking an enthusiastic and ambitious Strategic Sourcing Manager to join its team based in London at our EMEA Headquarters. The successful candidate will assist in developing and executing enhanced sourcing and vendor management strategies that align with Bloomberg's business objectives. As a Strategic Sourcing Manager, you will support sourcing and vendor management activities across the HR Category. You will be responsible for building and managing relationships with internal stakeholders and vendors who support our varied requirements across the entire EMEA region. A thorough understanding of procurement principles, excellent customer service skills, strong communication, stakeholder management, and attention to detail are essential for this role. You will be part of our London team supporting multiple internal stakeholders from a diverse range of departments with varied needs in a dynamic environment. We are seeking a team player who has a strong passion for contributing to a Global Department that delivers top-quality service. We'll trust you to: Be able to provide expertise in procurement and commercial insights to internal customers and other stakeholders Build strong and lasting relationships with internal stakeholders and key vendors Negotiate and engage with key stakeholders and vendors to facilitate delivery and compliance with Bloomberg's Procurement Framework Develop, implement and enhance sourcing strategies and manage a robust sourcing pipeline Determine specifications and requirements for products and services through collaboration with stakeholders and the departments' strategic plans and needs Be able to make sourcing recommendations based on financial analysis, cost structure of categories, vendor alignment with Bloomberg's goals and strategies, and vendor position in their industry alongside marketplace offerings Understand the internal and external environment for the goods/services required by the business Support change management and adhere to purchasing frameworks and vendor risk management policiesEffectively communicate impact of market changes and potential effects on vendors to stakeholders Persuasive and able to align cross-functional teams with different goals and complexities Deliver outstanding customer service and support regional sourcing opportunities You'll need to have: 5+ years of experience in Strategic Sourcing/Procurement roles, ideally with 3+ years working across the HR category BA/BS degree or equivalent Strong knowledge of RFI/RFQ/RFP and sourcing process Experience in contract negotiation, redlining, and vendor management Excellent communication, interpersonal skills, and attention to detail Strong customer service skills including issue resolution, negotiation, project management, and analytical problem solving with a focus on continuous improvement Strong leadership skills with regional and cultural awareness, and proven ability to build trusting relationships across stakeholder groups Ability to analyze internal and external data to drive sourcing insights and decisions Capability to learn new applications relevant to the role Effective interaction in a cross functional and fast paced environment with various stakeholders We'd love to see: Experience in a fast paced, data driven environment Demonstrated application of negotiation and strategic sourcing/procurement principles Successful collaboration with diverse stakeholders to achieve international business goals Knowledge of international trade terms Applied knowledge of regulatory/compliance contracting SAP or other ERP systems knowledge Strong MS Office and technical skills CPP / CIPS / CPM preferred Does this sound like you? Bloomberg is committed to diversity. It drives our innovation. At Bloomberg, you'll have the opportunity to go above and beyond and to take risks. You'll be a part of an organization that is entering new markets, launching new ventures, and pushing boundaries. Our ever expanding array of technology, data, news, and media services champions innovation and empowers clients - and offers nearly limitless opportunities for career growth. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
Apr 17, 2026
Full time
The energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast-while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just like our spaces. We bring out the best in each other through collaboration. Through our countless volunteer projects, we also help network with the communities around us, too. You can do amazing work here. Work you couldn't do anywhere else. It's up to you to make it happen. The team: The Bloomberg Terminal quickly and accurately delivers business and financial information, news and insight around the world to over 315,000 customers worldwide. Our global terminal customers depend on our proprietary high-quality hardware to be able to access our terminal and make critical business decisions. Bloomberg's Global Finance team works with all things (you guessed it) financial! We help business partners with all aspects of Procurement to cash collection, customer billing, revenue recording, vendor invoice processing and payments, regional treasury, and cash funding, indirect tax, capital planning and fixed assets. Global Procurement supports both the strategic sourcing and operational purchasing of goods and services for the organization. What does that mean? We procure and distribute the goods and services that Bloomberg needs to do business. We handle any vendor related risks and deliver the best customer service in the world. We understand urgency, work hard, have commercial acumen and are customer service driven. Our clients internally and externally count on us daily. Our team is tight, but our culture is wide open, where we challenge and support each other's creative ideas to remain first-class. The Role: Our dynamic Procurement department is seeking an enthusiastic and ambitious Strategic Sourcing Manager to join its team based in London at our EMEA Headquarters. The successful candidate will assist in developing and executing enhanced sourcing and vendor management strategies that align with Bloomberg's business objectives. As a Strategic Sourcing Manager, you will support sourcing and vendor management activities across the HR Category. You will be responsible for building and managing relationships with internal stakeholders and vendors who support our varied requirements across the entire EMEA region. A thorough understanding of procurement principles, excellent customer service skills, strong communication, stakeholder management, and attention to detail are essential for this role. You will be part of our London team supporting multiple internal stakeholders from a diverse range of departments with varied needs in a dynamic environment. We are seeking a team player who has a strong passion for contributing to a Global Department that delivers top-quality service. We'll trust you to: Be able to provide expertise in procurement and commercial insights to internal customers and other stakeholders Build strong and lasting relationships with internal stakeholders and key vendors Negotiate and engage with key stakeholders and vendors to facilitate delivery and compliance with Bloomberg's Procurement Framework Develop, implement and enhance sourcing strategies and manage a robust sourcing pipeline Determine specifications and requirements for products and services through collaboration with stakeholders and the departments' strategic plans and needs Be able to make sourcing recommendations based on financial analysis, cost structure of categories, vendor alignment with Bloomberg's goals and strategies, and vendor position in their industry alongside marketplace offerings Understand the internal and external environment for the goods/services required by the business Support change management and adhere to purchasing frameworks and vendor risk management policiesEffectively communicate impact of market changes and potential effects on vendors to stakeholders Persuasive and able to align cross-functional teams with different goals and complexities Deliver outstanding customer service and support regional sourcing opportunities You'll need to have: 5+ years of experience in Strategic Sourcing/Procurement roles, ideally with 3+ years working across the HR category BA/BS degree or equivalent Strong knowledge of RFI/RFQ/RFP and sourcing process Experience in contract negotiation, redlining, and vendor management Excellent communication, interpersonal skills, and attention to detail Strong customer service skills including issue resolution, negotiation, project management, and analytical problem solving with a focus on continuous improvement Strong leadership skills with regional and cultural awareness, and proven ability to build trusting relationships across stakeholder groups Ability to analyze internal and external data to drive sourcing insights and decisions Capability to learn new applications relevant to the role Effective interaction in a cross functional and fast paced environment with various stakeholders We'd love to see: Experience in a fast paced, data driven environment Demonstrated application of negotiation and strategic sourcing/procurement principles Successful collaboration with diverse stakeholders to achieve international business goals Knowledge of international trade terms Applied knowledge of regulatory/compliance contracting SAP or other ERP systems knowledge Strong MS Office and technical skills CPP / CIPS / CPM preferred Does this sound like you? Bloomberg is committed to diversity. It drives our innovation. At Bloomberg, you'll have the opportunity to go above and beyond and to take risks. You'll be a part of an organization that is entering new markets, launching new ventures, and pushing boundaries. Our ever expanding array of technology, data, news, and media services champions innovation and empowers clients - and offers nearly limitless opportunities for career growth. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
Are you a champion for customer needs with a passion for delivering exceptional experiences? My Client is seeking a Customer Experience Manager for a 6-month fixed term contract. In this pivotal role, you'll work across multiple departments to ensure the entire organisation is aligned with the expectations and ambitions. This is an opportunity to shape how a growing business listens to, supports, and delivers for its community. Your Role You will play a central role in operationalising customer experience strategy within the Customer Operations team. You'll collaborate with stakeholders across marketing, technology, operations, support, and more to embed a customer-first approach into every corner of the business. From analysing feedback and data to shaping onboarding journeys and monitoring satisfaction metrics, you'll act as the voice of the customer, ensuring their perspectives drive action, innovation, and continuous improvement. About You You bring both strategic thinking and hands on execution to the table. With a background in customer experience or a related discipline, you understand how to turn insights into impactful improvements. You're naturally collaborative, data driven, and unafraid to challenge the status quo when it comes to customer needs. Your communication skills, problem solving mindset, and ability to work across functions make you a powerful advocate for delivering value and delight at every touchpoint. Some Things About You Experience in customer experience or a similar customer facing function Strong analytical skills and a data informed approach to decision making Familiarity with tools such as Power BI and customer platforms Excellent communication, stakeholder management, and relationship building abilities Experience developing customer segments, journeys, or onboarding strategies Calm under pressure, with a solutions focused attitude and strong attention to detail
Apr 17, 2026
Full time
Are you a champion for customer needs with a passion for delivering exceptional experiences? My Client is seeking a Customer Experience Manager for a 6-month fixed term contract. In this pivotal role, you'll work across multiple departments to ensure the entire organisation is aligned with the expectations and ambitions. This is an opportunity to shape how a growing business listens to, supports, and delivers for its community. Your Role You will play a central role in operationalising customer experience strategy within the Customer Operations team. You'll collaborate with stakeholders across marketing, technology, operations, support, and more to embed a customer-first approach into every corner of the business. From analysing feedback and data to shaping onboarding journeys and monitoring satisfaction metrics, you'll act as the voice of the customer, ensuring their perspectives drive action, innovation, and continuous improvement. About You You bring both strategic thinking and hands on execution to the table. With a background in customer experience or a related discipline, you understand how to turn insights into impactful improvements. You're naturally collaborative, data driven, and unafraid to challenge the status quo when it comes to customer needs. Your communication skills, problem solving mindset, and ability to work across functions make you a powerful advocate for delivering value and delight at every touchpoint. Some Things About You Experience in customer experience or a similar customer facing function Strong analytical skills and a data informed approach to decision making Familiarity with tools such as Power BI and customer platforms Excellent communication, stakeholder management, and relationship building abilities Experience developing customer segments, journeys, or onboarding strategies Calm under pressure, with a solutions focused attitude and strong attention to detail
Employee Relations Operations Administrator Reference: (phone number removed) Umbrella Rate: £21.95/hr (Inside IR35) Location: Halewood Are you ready to take the next step in your HR career? This is your chance to join a dynamic and forward-thinking organisation as an Employee Relations Operations Administrator. This role offers an excellent opportunity to grow and develop within the field of Employee Relations while working in a fast-paced manufacturing environment. If you're someone who thrives on making a real impact, enjoys collaboration, and has a passion for delivering exceptional HR support, this could be the perfect role for you. What You Will Do: • Provide expert support for short-term and long-term absence cases, ensuring timely interventions and tailored support plans. • Collaborate with Occupational Health services to improve employee outcomes and reduce absence durations. • Deliver absence management training to stakeholders, empowering them to handle attendance effectively. • Promote and encourage the use of wellbeing resources to enhance employee support and reduce absence frequency. • Partner with cross-functional teams to analyse data and provide insights that inform decision-making. • Contribute to the continuous improvement of absence management policies and processes across manufacturing sites. What You Will Bring: • A proactive, customer-focused mindset with a commitment to delivering high-quality HR support. • Strong organisational skills with the ability to manage a varied workload and meet challenging deadlines. • Excellent communication skills, both written and verbal, to explain complex information clearly. • Resilience and adaptability to perform effectively in a fast-paced environment. • Attention to detail and a high level of accuracy in all aspects of work. In this role, you will play a vital part in supporting the company s operational performance by improving attendance and promoting employee wellbeing. You will work closely with senior managers, trade union representatives, and HR teams to ensure the efficient delivery of Employee Relations services. Your contribution will directly impact the company s goals of fostering a positive and productive workplace culture. Interested? If you're ready to make a difference and advance your career as an Employee Relations Operations Administrator, don t wait! Apply now to seize this fantastic opportunity. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Apr 17, 2026
Contractor
Employee Relations Operations Administrator Reference: (phone number removed) Umbrella Rate: £21.95/hr (Inside IR35) Location: Halewood Are you ready to take the next step in your HR career? This is your chance to join a dynamic and forward-thinking organisation as an Employee Relations Operations Administrator. This role offers an excellent opportunity to grow and develop within the field of Employee Relations while working in a fast-paced manufacturing environment. If you're someone who thrives on making a real impact, enjoys collaboration, and has a passion for delivering exceptional HR support, this could be the perfect role for you. What You Will Do: • Provide expert support for short-term and long-term absence cases, ensuring timely interventions and tailored support plans. • Collaborate with Occupational Health services to improve employee outcomes and reduce absence durations. • Deliver absence management training to stakeholders, empowering them to handle attendance effectively. • Promote and encourage the use of wellbeing resources to enhance employee support and reduce absence frequency. • Partner with cross-functional teams to analyse data and provide insights that inform decision-making. • Contribute to the continuous improvement of absence management policies and processes across manufacturing sites. What You Will Bring: • A proactive, customer-focused mindset with a commitment to delivering high-quality HR support. • Strong organisational skills with the ability to manage a varied workload and meet challenging deadlines. • Excellent communication skills, both written and verbal, to explain complex information clearly. • Resilience and adaptability to perform effectively in a fast-paced environment. • Attention to detail and a high level of accuracy in all aspects of work. In this role, you will play a vital part in supporting the company s operational performance by improving attendance and promoting employee wellbeing. You will work closely with senior managers, trade union representatives, and HR teams to ensure the efficient delivery of Employee Relations services. Your contribution will directly impact the company s goals of fostering a positive and productive workplace culture. Interested? If you're ready to make a difference and advance your career as an Employee Relations Operations Administrator, don t wait! Apply now to seize this fantastic opportunity. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Senior Clinical Editor - FSP (Permanent Home based) page is loaded Senior Clinical Editor - FSP (Permanent Home based)locations: London, United Kingdomtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: April 30, 2026 (16 days left to apply)job requisition id: R Job Overview Performs quality control and editing of Medical Writing deliverables from internal and external authors to ensure accuracy, consistency, and compliance with data, format, and style requirements. Provides leadership, training, and guidance to staff, and assists in resource management. Essential Functions Is a subject- matter expert within the group and a source of advice and information to IQVIA staff on quality control processes Conduct quality control (QC) review of a wide range of Medical Writing deliverables for both internal and external customers, including complex and substantial documents, with limited guidance and consistent high quality and efficiency Document findings clearly, in accordance with defined procedures and checklists Liaise promptly with document authors in case of questions or missing sources Develops quality tools such as checklists, quality guidelines, and standards to meet project- specific needs May have responsibility for resourcing of QC tasks within the team Take a leading role in providing training, guidance, and mentoring within the QC group May take a formal supervisory role in managing QC staff and/or contract resources Take a leading role in proposing, developing, evaluating, and implementing process changes and tools and monitoring their adoption and benefits Take a leading role in QC team meetings and ensuring that lessons learned are shared and consistent approaches are applied May take a leadership role for a stand-alone QC project, lead the team, and be the primary contact with the customer May participate in project team meetings and liaise directly with the customer on QC issues, as appropriate and with senior support as needed Take responsibility for on-time delivery of QC review comments Manage daily assignments, planning and directing work, and take responsibility for managing workload for assigned projects and tasks, in collaboration with senior staff Keep abreast of current data, trends, medical writing (MW)/regulatory knowledge, developments and advances in area of drug development/MW Qualifications Bachelor's Degree in Life sciences -related discipline or related field Typically, at least 4 years' experience working with clinical trial documentation in a research environment, including significant experience of performing quality control (QC) review of clinical trial-related documents, defining and refining processes, and training and developing others Requires in-depth understanding of the structure, format, and purpose of a wide range of medical writing deliverables and the importance of consistency, clarity, and accuracy versus sources Careful attention to detail, accuracy, and consistency Impeccable English language skills and ability to detect and correct grammatical, spelling, and language errors Ability to understand scientific/medical documents and identify deficiencies, errors and inconsistencies Familiarity with the structural and content requirements of clinical study reports, investigator brochures, protocols, and similar documents Proactivity and advanced organizational and time management skills and ability to prioritize workload effectively with commitment to deadlines Ability to communicate clearly, concisely, and effectively in English, both in writing and verbally, and confidence in using a range of communication methods to achieve results Good understanding of clinical drug development and the functions, steps, and processes involved Advanced understanding of the nature and purpose of Medical Writing deliverables Ability to provide clear and effective guidance and training in the form of written instructions, presentations, and one-to-one discussion Confident use of Microsoft Office and Adobe Acrobat Ability to quickly establish and maintain effective working relationships with co-workers, managers, and customers at a range of seniority levels Technical Skills Required: Veeva Vault Microsoft Office (Word, Excel, Power Point, etc.) (see above) Adobe Acrobat (see above) ISIToolbox SharePoint Experience with publishing/submission-readiness a plusIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more atIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
Apr 17, 2026
Full time
Senior Clinical Editor - FSP (Permanent Home based) page is loaded Senior Clinical Editor - FSP (Permanent Home based)locations: London, United Kingdomtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: April 30, 2026 (16 days left to apply)job requisition id: R Job Overview Performs quality control and editing of Medical Writing deliverables from internal and external authors to ensure accuracy, consistency, and compliance with data, format, and style requirements. Provides leadership, training, and guidance to staff, and assists in resource management. Essential Functions Is a subject- matter expert within the group and a source of advice and information to IQVIA staff on quality control processes Conduct quality control (QC) review of a wide range of Medical Writing deliverables for both internal and external customers, including complex and substantial documents, with limited guidance and consistent high quality and efficiency Document findings clearly, in accordance with defined procedures and checklists Liaise promptly with document authors in case of questions or missing sources Develops quality tools such as checklists, quality guidelines, and standards to meet project- specific needs May have responsibility for resourcing of QC tasks within the team Take a leading role in providing training, guidance, and mentoring within the QC group May take a formal supervisory role in managing QC staff and/or contract resources Take a leading role in proposing, developing, evaluating, and implementing process changes and tools and monitoring their adoption and benefits Take a leading role in QC team meetings and ensuring that lessons learned are shared and consistent approaches are applied May take a leadership role for a stand-alone QC project, lead the team, and be the primary contact with the customer May participate in project team meetings and liaise directly with the customer on QC issues, as appropriate and with senior support as needed Take responsibility for on-time delivery of QC review comments Manage daily assignments, planning and directing work, and take responsibility for managing workload for assigned projects and tasks, in collaboration with senior staff Keep abreast of current data, trends, medical writing (MW)/regulatory knowledge, developments and advances in area of drug development/MW Qualifications Bachelor's Degree in Life sciences -related discipline or related field Typically, at least 4 years' experience working with clinical trial documentation in a research environment, including significant experience of performing quality control (QC) review of clinical trial-related documents, defining and refining processes, and training and developing others Requires in-depth understanding of the structure, format, and purpose of a wide range of medical writing deliverables and the importance of consistency, clarity, and accuracy versus sources Careful attention to detail, accuracy, and consistency Impeccable English language skills and ability to detect and correct grammatical, spelling, and language errors Ability to understand scientific/medical documents and identify deficiencies, errors and inconsistencies Familiarity with the structural and content requirements of clinical study reports, investigator brochures, protocols, and similar documents Proactivity and advanced organizational and time management skills and ability to prioritize workload effectively with commitment to deadlines Ability to communicate clearly, concisely, and effectively in English, both in writing and verbally, and confidence in using a range of communication methods to achieve results Good understanding of clinical drug development and the functions, steps, and processes involved Advanced understanding of the nature and purpose of Medical Writing deliverables Ability to provide clear and effective guidance and training in the form of written instructions, presentations, and one-to-one discussion Confident use of Microsoft Office and Adobe Acrobat Ability to quickly establish and maintain effective working relationships with co-workers, managers, and customers at a range of seniority levels Technical Skills Required: Veeva Vault Microsoft Office (Word, Excel, Power Point, etc.) (see above) Adobe Acrobat (see above) ISIToolbox SharePoint Experience with publishing/submission-readiness a plusIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more atIQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere
Apr 17, 2026
Full time
Retail Bureau Manager (Store Manager) Hours: 30h p/w Location/s: Bishop's Stortford Responsible for: A small team of Retail Colleagues. Shift Pattern: Monday - Sunday Lead the Way as a Retail Bureau Manager Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don t just manage branches they inspire, empower, and set the standard for delivering exceptional service. As a Bureau Manager, you ll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you ll play a key role in bringing our purpose to life. What you'll be doing on a day-to-day basis Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies Inspire and coach your team to deliver personalised, engaging experiences for every customer Build lasting relationships with customers, understanding their travel needs and matching them with the right products Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally Lead by example in delivering our eurochange sales framework and maintaining our high standards Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust Conduct regular cash reconciliations and audits to manage risk and minimise losses Analyse branch KPIs and performance data to identify opportunities for improvement Train and mentor your team to grow their skills, confidence, and careers Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business Proactively seek opportunities to innovate and improve processes that enhance the customer experience. Our Leadership Behaviours As a Bureau Manager, you ll be expected to: Lead by example, embodying eurochange s values in every interaction Communicate clearly and confidently, ensuring your team knows what s expected and feels supported Empower your team to make decisions, solve problems, and take ownership of their performance Recognise and celebrate success, motivating your team to achieve and exceed their targets Demonstrate resilience and adaptability in a fast-paced retail environment Foster a positive, inclusive workplace where everyone feels valued and can thrive Give and receive feedback openly and constructively, always looking for ways to improve Stay commercially aware, understanding how your decisions impact the branch and the wider business The Stand-Out Qualities to Be Part of Proven experience leading teams in a retail, banking, or financial services environment A commercial mindset with a track record of meeting and exceeding sales targets Strong leadership skills with the ability to motivate, coach, and develop others Financial acumen, including managing budgets, cash handling, and risk controls Knowledge of AML, KYC, and financial compliance standards A passion for customer service and relationship building Excellent communication, problem-solving, and organisational skills Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme because you matter! Wagestream access your earned wages when you need it Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK s go-to travel money provider, adding value to every customer s journey. Our Purpose Foreign exchange but better, simpler & more convenient. We re the trusted inspirational experts. Our Values We Strive We Trust We re Aspirational We re Responsible We re Sincere
Operational Resource Manager Working Pattern : This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location : We will consider applications from people able to access the following offices: Birmingham, Bristol, Bootle, Croydon, Leeds, Manchester, Newcastle, Reading or Swansea. Existing GIAA employees appointed into this new role will be allowed to remain at their current workplace location. About the Team You will be joining a team that works across a diverse client base including most government departments and their many related organisations. Our work is motivating, varied, and challenging in a very positive way that will enrich and enhance your long-term career path. As a maturing and ever evolving organisation, we are now at a critical point in our development as we work to become an ever more efficient and impactful force in our professional field. Our delivery of better insights, better outcomes for our clients, and ultimately the public, is linked directly to the individual contribution made by each of our employees. About the Job In this role, you will: Manage day-to-day resource allocation, matching staff to tasks based on skills and availability, and adjusting in real time to meet business needs. Collaborate with Heads of Internal Audit and other Engagement Leads to respond quickly to shifting priorities and adjust resource assignments accordingly. Supervise resource capacity and utilisation, using data to identify gaps or surpluses, coordinate short-term solutions, and provide regular insights to support management decision-making. Maintain and update the resource management system with accurate, real-time information on staff availability, skills, and task progress. Serve as the day-to-day point of contact for operational teams and senior stakeholders regarding resource-related issues and act promptly to resolve issues or workload imbalances. Promote improvements in resource coordination practices, utilising available technology and tools to enhance efficiency. The Operational Resource Manager role is crucial in coordinating the day-to-day operational resource activities within GIAA, ensuring effective staff utilisation and timely allocation to engagements. The Operational Resource Manager (ORM) will focus on resource allocation within their Directorate, working closely with other ORMs to address immediate resource needs, manage updates and in-year changes, and ensure equitable workload distribution. Taking responsibility for producing management information, analysing trends, and supporting operational performance across the Directorate the role includes workforce planning, maintaining accurate resource data, and assisting with contractor onboarding to enable effective decision-making. About You You will demonstrate a strong understanding of resourcing methodologies, workforce planning, and capability development, with the ability to apply these effectively in a dynamic environment. You should have experience managing differing client needs and priorities, balancing service delivery with relevant commercial considerations. The role requires you to be aware of how to produce, interpret, and confidently discuss team metrics, including chargeability data and wider workforce management information. You will input to and support change at both team and organisational level, adopting a continuous improvement approach that contributes to the organisation's wider corporate responsibilities. You will require strong organisational, communication, and problem-solving skills to manage workloads, coordinate across teams, and resolve operational issues. Excellent interpersonal skills are essential for stakeholder engagement, negotiation, and maintaining consistent resource deployment. This role will suit a proactive, adaptable individual with strong attention to detail, focused on supporting efficient audit delivery. We are committed to being an inclusive employer. We encourage applications from all backgrounds, and we welcome applications from candidates who wish to work flexibly, for example, part-time, term time or job share. Hybrid Working is available to GIAA colleagues. This means a combination of office working and working from home. This includes time spent in our GIAA office locations and can also include any time spent attending our customers' sites. GIAA colleagues are expected to work in an office location for three days a week on average (60%). Naturally, this expectation will be applied on a pro-rata basis for people who have a part-time or compressed hours working pattern. Benefits of working for the Government Internal Audit Agency: Competitive salaries and in year rewards Flexible working Competitive contributory pension scheme with employer contributions starting from 28.97%. Discounts on big brands and supermarkets, online shops and on the high street. Paid volunteering days Season ticket loans/Cycle to work scheme Free eyesight test Family friendly HR policies 25 days annual leave, increasing one day each year to 30 days after 5 years' service For more information about the GIAA, role, salary, benefits, who to contact and how to apply please follow the Apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Apr 17, 2026
Full time
Operational Resource Manager Working Pattern : This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated. Location : We will consider applications from people able to access the following offices: Birmingham, Bristol, Bootle, Croydon, Leeds, Manchester, Newcastle, Reading or Swansea. Existing GIAA employees appointed into this new role will be allowed to remain at their current workplace location. About the Team You will be joining a team that works across a diverse client base including most government departments and their many related organisations. Our work is motivating, varied, and challenging in a very positive way that will enrich and enhance your long-term career path. As a maturing and ever evolving organisation, we are now at a critical point in our development as we work to become an ever more efficient and impactful force in our professional field. Our delivery of better insights, better outcomes for our clients, and ultimately the public, is linked directly to the individual contribution made by each of our employees. About the Job In this role, you will: Manage day-to-day resource allocation, matching staff to tasks based on skills and availability, and adjusting in real time to meet business needs. Collaborate with Heads of Internal Audit and other Engagement Leads to respond quickly to shifting priorities and adjust resource assignments accordingly. Supervise resource capacity and utilisation, using data to identify gaps or surpluses, coordinate short-term solutions, and provide regular insights to support management decision-making. Maintain and update the resource management system with accurate, real-time information on staff availability, skills, and task progress. Serve as the day-to-day point of contact for operational teams and senior stakeholders regarding resource-related issues and act promptly to resolve issues or workload imbalances. Promote improvements in resource coordination practices, utilising available technology and tools to enhance efficiency. The Operational Resource Manager role is crucial in coordinating the day-to-day operational resource activities within GIAA, ensuring effective staff utilisation and timely allocation to engagements. The Operational Resource Manager (ORM) will focus on resource allocation within their Directorate, working closely with other ORMs to address immediate resource needs, manage updates and in-year changes, and ensure equitable workload distribution. Taking responsibility for producing management information, analysing trends, and supporting operational performance across the Directorate the role includes workforce planning, maintaining accurate resource data, and assisting with contractor onboarding to enable effective decision-making. About You You will demonstrate a strong understanding of resourcing methodologies, workforce planning, and capability development, with the ability to apply these effectively in a dynamic environment. You should have experience managing differing client needs and priorities, balancing service delivery with relevant commercial considerations. The role requires you to be aware of how to produce, interpret, and confidently discuss team metrics, including chargeability data and wider workforce management information. You will input to and support change at both team and organisational level, adopting a continuous improvement approach that contributes to the organisation's wider corporate responsibilities. You will require strong organisational, communication, and problem-solving skills to manage workloads, coordinate across teams, and resolve operational issues. Excellent interpersonal skills are essential for stakeholder engagement, negotiation, and maintaining consistent resource deployment. This role will suit a proactive, adaptable individual with strong attention to detail, focused on supporting efficient audit delivery. We are committed to being an inclusive employer. We encourage applications from all backgrounds, and we welcome applications from candidates who wish to work flexibly, for example, part-time, term time or job share. Hybrid Working is available to GIAA colleagues. This means a combination of office working and working from home. This includes time spent in our GIAA office locations and can also include any time spent attending our customers' sites. GIAA colleagues are expected to work in an office location for three days a week on average (60%). Naturally, this expectation will be applied on a pro-rata basis for people who have a part-time or compressed hours working pattern. Benefits of working for the Government Internal Audit Agency: Competitive salaries and in year rewards Flexible working Competitive contributory pension scheme with employer contributions starting from 28.97%. Discounts on big brands and supermarkets, online shops and on the high street. Paid volunteering days Season ticket loans/Cycle to work scheme Free eyesight test Family friendly HR policies 25 days annual leave, increasing one day each year to 30 days after 5 years' service For more information about the GIAA, role, salary, benefits, who to contact and how to apply please follow the Apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Apr 17, 2026
Full time
Join the creative revolution at XR! XR is on a mission to transform how the world creates, connects, and experiences advertising. As the global leader in creative operations, we help brands and agencies bring their ideas to life and deliver them seamlessly across every screen. Our leading technology and services power creativity for the marketing and entertainment industries, and you can be a part of it! At XR,you'lljoin a high-energy, collaborative environment where your ideas can spark real change. We champion innovation at every level, empowering our teams to take risks, challenge norms, and unlock new possibilities. Your voice, your talent, and your vision matter here- XR is where you come to grow, learn, and thrive. Ready to make an impact?Ifyou'repassionate about technology, solving complex challenges, and joining a teamthat'schanging the game, XR is the place for you.Let'sshape the future together! The Opportunity The role of Customer Success Manager (CSM)istheprimary point of contact, relationship owner, and internal advocate for XR's enterprise Brands. Partnering with the Sales team for pre-salesopportunitiesand owning the account post-sale, the CSMis responsible formanaging onboarding, training, and the foundation for a long-term successful engagement. The Customer Success teamcomprisesteam members who are experts on the suite of XR products. Acting asthe experts, they can craft meaningful solutions to our customer challenges, always on the lookout for ways they can help solve client needs. The CSMis responsible fornurturing the relationship post-onboarding by creatingtailoredrelationship journeys full of proactivetouch-points, continued training, learning, consultation, and acting as the Subject Matter Expert (SME) for the client and their usage of the XR Platform and services. Internally, the CSM is the client's advocate, working cross-departmentally with all groups that touch the client's business to understand and improve products, services, workflows, communication, opportunities,or solutions for the client. This role is also revenue-responsible; instrumentaltorenewals, growth, andadditionalservices or featureswhere theyfit into the client's needs. Team members in this role are passionate about Clients and their experiences. They are strategic problem solvers: organized, analytical, and thoughtful. They are team players but are also comfortable taking the lead or working independently. Their high EQ and interpersonal skills make them a trusted resource internally and externally, and they arefrequentlyconsidered someone you can depend on for a creative solution, a thoughtful response, or a listening ear. Job Responsibilities Cultivate and own close client relationships with multiple stakeholders including Senior Members of the client team, respective agency partners, etc. Create customized Client Success Plan for enterprise clients that dictates scheduledtouch-pointsfor proactive outreach, including weekly,monthlyor quarterly calls, video or in-person meetings Conduct and/or coordinate client onboarding sessions, as well as continued training sessions for suite of XR products and offerings Drive client engagement, adoption, and retention by understanding client business needs and goals; helping them tohigh levelsof success using XR products and services Develop deep insight and knowledge of the clients' teams and operational structure by building a network of relationships UtilizeXR-supported analytical tools tomonitorand analyze engagement, operational and business progression, to provide recommendations and guidance based on data results, both to client and internal teams Present business reviews to clients, and share suggestions andoptimalsolutions. Proactivelymaintaina high knowledge level of all supported services, products, and projects for client Adviseclient of existing resources such as platform guides, knowledgebase articles, tutorials, and how-to-videos, or work with internal teams to create where needed Work with departmental leaders, Product Owners, and Marketing to create personalized communication focused on company initiatives,changesor improvements to existing products in use, newfeaturesand products they might find useful,etc Represent the VoiceOfthe Customer (VOC) to provide input into core products, marketing, sales processes, and service improvements that may enhance the client experience Participate in the creation of interdepartmental support models,workflowsand SOPs Act as the Subject Matter Expert (SME) on client-specific items, including acting as an escalation point for internal teams on business rules and best practices Collaborate and/or guide internal teams who support the client or client projects, including Activation Management & Campaign Services (SME), Center of Excellence, Insights (Reporting), Product, Development, Sales Operations and Technical Support Partner with the Deal Desk to ensureoptimalaccount performance, and present renewals to existing clients that are aligned with XR strategy. Work with clients on other contractual initiatives such as amendments, SOWs, SLAs,etcwith Legal/Contracts team Align with Global Business Partner to upsell and cross-selladditionalproducts or services to contribute to the client's success Assist Global Business Partner and Marketing in managing and executing RFP requests Minimum qualifications Minimum3years' experience in a B2B/Enterprise Customer Successor5 years of experience managing large client accounts, preferably in the advertising space. A strong passion for the client's experience, with the ability and willingness to engage directly with them In-depth knowledge of the advertising production industry with experience in creativelogisticsand campaign management, ordemonstratedability toquickly and effectively learn various products and services Comfortable leading client workshops, onboarding sessions, or meetings Accountability, and comfort in being the face of both good andbad newsto the client Exceptionally high EQ and ability to understand verbal and non-verbal feedback from external and internal stakeholders toproperly assessand understand complex situations Attention to detail and organizational skills Ability to communicate across all departments and levels, providing difficult-to-deliver feedback where needed in a delicate way Ability to take initiative and prioritize while working independently or collaborating with a team Strategic problem-solver, who is open to coaching and training A record of accomplishment of success and strategy in turning new clients into raving advocates Ability to effectively upsell and cross-selladditionalservices that would support the specific Client needs Familiarity in working within CRMs, Support Ticketing Systems, or other important tools for tracking user relationships and engagement Proficient in MS Excel, PowerPoint, Google Business Suite, data analysis, and visualization tools KPIs Outlined below are some of the metrics you will be responsible for: User engagement - % and number of active users per month Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)and other client feedback Revenue growth Conversion rate Client churn rate Client and Extreme Reach agreed upon cadence of formal business reviews (i.e.Quarterly) The wonderful world of XR Impactful Work:You'll be at the heart of a company revolutionizing the media and creative industries. From a cutting-edge platform to AI-driven insights, your work will help our clients produce and deliver world-class content to millions worldwide. Global Reach, Local Impact:With a team of over 1,100 talented professionals serving 140 markets, we blend global scale with personalized service. Join us, and be part of a diverse, dynamic team that's making waves across the globe! Innovation & Growth:We're all about pushing boundaries and staying ahead of the curve. At XR Extreme Reach, you'll be working on groundbreaking products that power TV, film, digital marketing, and entertainment. Creative Culture:We celebrate creativity and collaboration. Whether you're working in tech, media, or creative services, we foster a culture that encourages fresh ideas, innovation, and out-of-the-box thinking. Make a Difference:Here, you'll help clients tell their stories on a global stage, while ensuring their creative vision is executed with precision and style. Let's Redefine What's Possible If you're ready to elevate brand growth, connect creativity across platforms, and unlock a new era of creative intelligence, we'd love to hear from you. Pitch us your vision- and let's build the future, together.
Job Title: Account Manager - IT Location: Newbury Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. Translate technical concepts into business-aligned language for non-technical stakeholders. Advise on emerging technologies like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight: Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the sales team to develop technical proposals tailored to client needs. Provide technical insights during license and renewal negotiations. Promote new products and services, ensuring all potential growth opportunities are explored. Maintain regular pipeline forecasts for both your clients and your team. Compliance & Security Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations. About you: Experience: Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Ability to lead client-facing discussions focused on both business needs and technological solutions. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales. A degree or equivalent is highly desirable. Personal Attributes: Friendly, professional, and commercially astute. Strategic, excited about tech, and able to engage stakeholders. Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. Clear and frequent communicator who values problem-solving and learning. Disciplined and able to prioritise and execute tasks under pressure. Why join us? Work-life balance is the norm, not a perk Enjoy a fun, productive environment with a supportive team Workplace pension provided Access to comprehensive in-house and external training Competitive salary reflecting your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.
Apr 17, 2026
Full time
Job Title: Account Manager - IT Location: Newbury Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. Translate technical concepts into business-aligned language for non-technical stakeholders. Advise on emerging technologies like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight: Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the sales team to develop technical proposals tailored to client needs. Provide technical insights during license and renewal negotiations. Promote new products and services, ensuring all potential growth opportunities are explored. Maintain regular pipeline forecasts for both your clients and your team. Compliance & Security Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations. About you: Experience: Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Ability to lead client-facing discussions focused on both business needs and technological solutions. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales. A degree or equivalent is highly desirable. Personal Attributes: Friendly, professional, and commercially astute. Strategic, excited about tech, and able to engage stakeholders. Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. Clear and frequent communicator who values problem-solving and learning. Disciplined and able to prioritise and execute tasks under pressure. Why join us? Work-life balance is the norm, not a perk Enjoy a fun, productive environment with a supportive team Workplace pension provided Access to comprehensive in-house and external training Competitive salary reflecting your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.
London, England, United Kingdom Founded in 2016 and headquartered in Munich, enmacc is a high growth scale-up with a diverse team of over 100 professionals. We're passionate about energy, technology, and building something that makes a real impact. If you are looking for an entrepreneurial environment where your work directly contributes to a more sustainable and digital energy future, we invite you to submit your application below. YOUR MISSION We are looking for an experienced and visionary Chief Product Officer (CPO) to lead and evolve our product strategy through leveraging AI, driving innovation, streamlining and simplifying internal collaboration, and leading our exceptional user experiences. You will be a key member of our senior leadership team, reporting directly to the CEO and collaborating with our board. As the Chief Product Officer (CPO), you will lead the product strategy and implementation, from discovery to launch and beyond, ensuring our platform remains at the forefront of the industry. You will collaborate closely with our engineering and customer-facing teams to meet market demands and customer needs. Join our innovative and ambitious team of talented, international enmaccians to not only shape but transform the energy industry! LOCATION London, with a hybrid setup of approximately 2-3 days per week in the office. Regular travel to Munich is required. RESPONSIBILITIES/ WHAT YOU'LL DO Develop and articulate a clear product vision aligned with the company's overall mission and long-term business objectives. This includes building the largest network of traders, driving the democratisation of trading, and integrating our platform for pre-/post-trade services. Define the product roadmap and strategy, taking into consideration market trends, competitive analysis, customer needs and feedback. Identify and evaluate growth opportunities (e.g. professional trading, new regions, and green/environmental commodities) and new market segments to expand the product offerings. Product Development and Execution Lead and strategise the entire product lifecycle from discovery to launch and beyond, ensuring timely delivery and high-quality output. Drive cross-functional collaboration with the CRO, CTO and engineering teams to be at the forefront of innovation and emerging technologies to create user-friendly solutions that exceed customer expectations. Foster agile methodologies to achieve efficient and iterative product releases. Ensuring regulatory compliance of the product and adherence to data protection regulations. Customer-Centric Approach: In partnership with the entire Product team, conduct customer interviews and workshops to deeply understand their needs, workflows, and pain points. Leverage iterative customer feedback and data-driven insights to prioritise product features and enhancements that drive customer satisfaction and retention. Drive cross-functional collaboration with customer-facing functions. Data-Driven Decision Making: Utilise data analytics, metrics and AI to measure and optimise product performance and ensure data-driven decisions for continuous improvement. Monitor product usage patterns and user behaviour to identify areas for growth. Leadership and Team Development: Build, lead and inspire our talented product teams of creative Product Managers, Project Managers, UI/UX Designers and Marketing Designers, fostering a culture of innovation, collaboration, and excellence. Provide mentorship and professional development opportunities to team members, encouraging their personal growth within the organisation. Play a key role in building and shaping our organisational structure and contribute actively to enmacc's development and growth. YOUR PROFILE/WHAT YOU'LL NEED Experience as a Chief Product Officer within digital marketplaces or relevant industries, ideally in SaaS or B2B organisations. Previous experience in a fast-growing startup environment, ideally post-Series B funding. Proven track record in creating and implementing a comprehensive product roadmap, driving product innovation and growth through strategic planning and execution. Ambition to shape the product culture within enmacc and in the wider energy trading industry, ensuring we are at the forefront of innovation and cutting-edge technologies. Exceptional leadership and communication skills, with a strong emphasis on internal collaboration and the ability to streamline projects. Strong understanding of data analytics, market research, AI integration, and customer-led design principles to ensure data-driven decision-making. Ability to think strategically, connect the dots, and ask the right questions to gather deeper insights. Ideally, a deep knowledge of the energy commodities industry or similar complex markets. OUR OFFER / WHAT YOU'LL GET: Being part of our supportive, persistent, curious, and fun culture! Joining a grown-up start-up in the SaaS/energy field An entrepreneurial company culture with flat hierarchies Modern office spaces in the heart of Munich State-of-the-art hardware and software A diverse, international team that celebrates differences Free drinks, fruit, and coffee, as well as special fitness offers Hybrid work set-up, allowing you to combine working in the office with working from home German classes & public transportation subsidy (if Germany-based) Learning & Development: a Personal Development Plan along with an allocated budget and 5 extra days off to further your personal & professional development Relocation assistance for international candidates Dog-friendly office Our offer Competitive compensation package, including 28 days of annual leave. Entrepreneurial, impact-driven culture with flat hierarchies and high autonomy. Hybrid & Workation flexibility that balances office connection with the freedom to work from home or abroad. €2,000 annual L&D budget plus 5 dedicated "Level Up" days to fuel your growth (for all full-time employees). Commute & Wellness support, including fully covered gym memberships and paid transportation for office days. Inclusive, international team that celebrates diversity and offers language classes to help you settle in. AI-first environment where you'll collaborate with a dedicated AI Philosophy and cross-functional expert groups. Premium tech & workspaces, featuring top-tier Apple/Bose hardware in modern, dog-friendly offices. enmacc is Europe's largest over-the-counter trading platform for energy and environmental commodities. We are digitizing the world's energy markets by replacing manual, outdated processes with speed, transparency, and liquidity. Our platform empowers a massive network of over 2,400 active traders to manage risk and accelerate the global energy transition. By providing a secure and efficient trading environment for 650+ companies, we facilitate more than 14,000 monthly requests for quotes and 8,000 monthly trades. With a traded volume exceeding 60 TWh per month, enmacc enables energy suppliers, industrial companies, and trading houses to access the liquidity they need to thrive in a shifting market.
Apr 17, 2026
Full time
London, England, United Kingdom Founded in 2016 and headquartered in Munich, enmacc is a high growth scale-up with a diverse team of over 100 professionals. We're passionate about energy, technology, and building something that makes a real impact. If you are looking for an entrepreneurial environment where your work directly contributes to a more sustainable and digital energy future, we invite you to submit your application below. YOUR MISSION We are looking for an experienced and visionary Chief Product Officer (CPO) to lead and evolve our product strategy through leveraging AI, driving innovation, streamlining and simplifying internal collaboration, and leading our exceptional user experiences. You will be a key member of our senior leadership team, reporting directly to the CEO and collaborating with our board. As the Chief Product Officer (CPO), you will lead the product strategy and implementation, from discovery to launch and beyond, ensuring our platform remains at the forefront of the industry. You will collaborate closely with our engineering and customer-facing teams to meet market demands and customer needs. Join our innovative and ambitious team of talented, international enmaccians to not only shape but transform the energy industry! LOCATION London, with a hybrid setup of approximately 2-3 days per week in the office. Regular travel to Munich is required. RESPONSIBILITIES/ WHAT YOU'LL DO Develop and articulate a clear product vision aligned with the company's overall mission and long-term business objectives. This includes building the largest network of traders, driving the democratisation of trading, and integrating our platform for pre-/post-trade services. Define the product roadmap and strategy, taking into consideration market trends, competitive analysis, customer needs and feedback. Identify and evaluate growth opportunities (e.g. professional trading, new regions, and green/environmental commodities) and new market segments to expand the product offerings. Product Development and Execution Lead and strategise the entire product lifecycle from discovery to launch and beyond, ensuring timely delivery and high-quality output. Drive cross-functional collaboration with the CRO, CTO and engineering teams to be at the forefront of innovation and emerging technologies to create user-friendly solutions that exceed customer expectations. Foster agile methodologies to achieve efficient and iterative product releases. Ensuring regulatory compliance of the product and adherence to data protection regulations. Customer-Centric Approach: In partnership with the entire Product team, conduct customer interviews and workshops to deeply understand their needs, workflows, and pain points. Leverage iterative customer feedback and data-driven insights to prioritise product features and enhancements that drive customer satisfaction and retention. Drive cross-functional collaboration with customer-facing functions. Data-Driven Decision Making: Utilise data analytics, metrics and AI to measure and optimise product performance and ensure data-driven decisions for continuous improvement. Monitor product usage patterns and user behaviour to identify areas for growth. Leadership and Team Development: Build, lead and inspire our talented product teams of creative Product Managers, Project Managers, UI/UX Designers and Marketing Designers, fostering a culture of innovation, collaboration, and excellence. Provide mentorship and professional development opportunities to team members, encouraging their personal growth within the organisation. Play a key role in building and shaping our organisational structure and contribute actively to enmacc's development and growth. YOUR PROFILE/WHAT YOU'LL NEED Experience as a Chief Product Officer within digital marketplaces or relevant industries, ideally in SaaS or B2B organisations. Previous experience in a fast-growing startup environment, ideally post-Series B funding. Proven track record in creating and implementing a comprehensive product roadmap, driving product innovation and growth through strategic planning and execution. Ambition to shape the product culture within enmacc and in the wider energy trading industry, ensuring we are at the forefront of innovation and cutting-edge technologies. Exceptional leadership and communication skills, with a strong emphasis on internal collaboration and the ability to streamline projects. Strong understanding of data analytics, market research, AI integration, and customer-led design principles to ensure data-driven decision-making. Ability to think strategically, connect the dots, and ask the right questions to gather deeper insights. Ideally, a deep knowledge of the energy commodities industry or similar complex markets. OUR OFFER / WHAT YOU'LL GET: Being part of our supportive, persistent, curious, and fun culture! Joining a grown-up start-up in the SaaS/energy field An entrepreneurial company culture with flat hierarchies Modern office spaces in the heart of Munich State-of-the-art hardware and software A diverse, international team that celebrates differences Free drinks, fruit, and coffee, as well as special fitness offers Hybrid work set-up, allowing you to combine working in the office with working from home German classes & public transportation subsidy (if Germany-based) Learning & Development: a Personal Development Plan along with an allocated budget and 5 extra days off to further your personal & professional development Relocation assistance for international candidates Dog-friendly office Our offer Competitive compensation package, including 28 days of annual leave. Entrepreneurial, impact-driven culture with flat hierarchies and high autonomy. Hybrid & Workation flexibility that balances office connection with the freedom to work from home or abroad. €2,000 annual L&D budget plus 5 dedicated "Level Up" days to fuel your growth (for all full-time employees). Commute & Wellness support, including fully covered gym memberships and paid transportation for office days. Inclusive, international team that celebrates diversity and offers language classes to help you settle in. AI-first environment where you'll collaborate with a dedicated AI Philosophy and cross-functional expert groups. Premium tech & workspaces, featuring top-tier Apple/Bose hardware in modern, dog-friendly offices. enmacc is Europe's largest over-the-counter trading platform for energy and environmental commodities. We are digitizing the world's energy markets by replacing manual, outdated processes with speed, transparency, and liquidity. Our platform empowers a massive network of over 2,400 active traders to manage risk and accelerate the global energy transition. By providing a secure and efficient trading environment for 650+ companies, we facilitate more than 14,000 monthly requests for quotes and 8,000 monthly trades. With a traded volume exceeding 60 TWh per month, enmacc enables energy suppliers, industrial companies, and trading houses to access the liquidity they need to thrive in a shifting market.
Corporate Finance Manager Chirk, Wrexham Full-Time About Us This is an exciting and dynamic role for an experienced and driven individual to manage the Corporate Finance team in Chirk, UK, supporting both local and global operations. You will play a key part in driving growth across the portfolio of Kronospan companies by providing essential financial insights, business planning, market analysis, and acquisition evaluations. The role is ideally suited to a self-motivated individual who can work independently and within multi-disciplined teams. An entrepreneurial mind and the ability to build a deep understanding of the business operating model and markets in which Kronospan operates will be key to success and progression potential in this role. As Corporate Finance Manager, you will lead and develop your team to deliver high-quality reporting to senior management across Kronospan's global operations. Strong leadership, attention to detail, and excellent communication skills are essential for success in this position. Main Duties and Responsibilities: Lead and manage the Corporate Finance team, ensuring high standards of performance and development. Oversee comprehensive market reviews and analysis to identify trends, opportunities, and risks. Gather and analyse financial data to prepare routine reports and presentations for senior executives, supporting key business decisions. Contribute to projects relating to acquisitions and new investment opportunities, including scenario planning, due diligence, and financing. Prepare financial models and business plans to assess investment opportunities and support decision-making. Support in the preparation of presentations to banks and other stakeholders on acquisition and financing matters. Review financial statements for various group entities, ensuring they align with corporate objectives and financial strategies. Provide ad hoc reports on competitors, suppliers, and customers to inform business strategies. Requirements: Proven experience in corporate finance, financial modelling, and strategic analysis. Strong knowledge of financial reporting, investment appraisal, and business planning. Experience in managing and developing teams, with excellent leadership and people skills. Exceptional attention to detail with the ability to communicate complex financial information clearly. Strong analytical mindset and a proactive approach to problem-solving. Background in acquisitions, financing, and due diligence processes is highly desirable. Strong written and verbal English. What We Offer: Competitive salary. A dynamic and challenging role within a global organisation. Opportunities for career growth and development within Kronospan's extensive global operations. If you're a motivated finance professional with a strong track record and are ready to lead a dynamic team in a growing global company, we'd love to hear from you. Apply now and help drive the future of Kronospan's global operations! Click apply and you will be taken to our careers page to complete your application.
Apr 16, 2026
Full time
Corporate Finance Manager Chirk, Wrexham Full-Time About Us This is an exciting and dynamic role for an experienced and driven individual to manage the Corporate Finance team in Chirk, UK, supporting both local and global operations. You will play a key part in driving growth across the portfolio of Kronospan companies by providing essential financial insights, business planning, market analysis, and acquisition evaluations. The role is ideally suited to a self-motivated individual who can work independently and within multi-disciplined teams. An entrepreneurial mind and the ability to build a deep understanding of the business operating model and markets in which Kronospan operates will be key to success and progression potential in this role. As Corporate Finance Manager, you will lead and develop your team to deliver high-quality reporting to senior management across Kronospan's global operations. Strong leadership, attention to detail, and excellent communication skills are essential for success in this position. Main Duties and Responsibilities: Lead and manage the Corporate Finance team, ensuring high standards of performance and development. Oversee comprehensive market reviews and analysis to identify trends, opportunities, and risks. Gather and analyse financial data to prepare routine reports and presentations for senior executives, supporting key business decisions. Contribute to projects relating to acquisitions and new investment opportunities, including scenario planning, due diligence, and financing. Prepare financial models and business plans to assess investment opportunities and support decision-making. Support in the preparation of presentations to banks and other stakeholders on acquisition and financing matters. Review financial statements for various group entities, ensuring they align with corporate objectives and financial strategies. Provide ad hoc reports on competitors, suppliers, and customers to inform business strategies. Requirements: Proven experience in corporate finance, financial modelling, and strategic analysis. Strong knowledge of financial reporting, investment appraisal, and business planning. Experience in managing and developing teams, with excellent leadership and people skills. Exceptional attention to detail with the ability to communicate complex financial information clearly. Strong analytical mindset and a proactive approach to problem-solving. Background in acquisitions, financing, and due diligence processes is highly desirable. Strong written and verbal English. What We Offer: Competitive salary. A dynamic and challenging role within a global organisation. Opportunities for career growth and development within Kronospan's extensive global operations. If you're a motivated finance professional with a strong track record and are ready to lead a dynamic team in a growing global company, we'd love to hear from you. Apply now and help drive the future of Kronospan's global operations! Click apply and you will be taken to our careers page to complete your application.
. Microbiology Logistics Manager page is loaded Microbiology Logistics Managerlocations: Wakefield, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R4754At ALS, we encourage you to dream big.When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Microbiology & Logistics Manager - Wakefield ALS Environmental is seeking a Microbiology & Logistics Manager to join our operations team in Wakefield. This role offers an opportunity for someone with a strong microbiology background who enjoys supporting teams, improving ways of working, and helping to deliver reliable, high-quality laboratory services.In this position, you will contribute to the day-to-day management of our Wakefield laboratory operations, with responsibility for both the Microbiology and Logistics departments. Working alongside the Senior Leadership Team, overseeing the Team Leaders and their teams of analysts, logistics technicians, and couriers, you will help ensure samples and analytical results are handled efficiently and delivered to our customers to the highest standards.We are particularly interested in candidates with experience leading teams within a microbiology laboratory environment, ideally with knowledge of potable drinking water testing and experience working in a regulated and accredited environment.You'll play a key role in maintaining high regulatory and quality standards while driving process improvements and supporting the development of the team. This role suits someone who enjoys collaboration, solving operational challenges, and contributing to the smooth running of a busy, accredited laboratory. The Role Location: Wakefield, West Yorkshire Company: ALS Environmental Salary: From £37,314 per annum - Dependent on experience Contract: Full-time, Permanent Working Pattern: Monday to Friday, 37 hours per week Day-to-Day • Leading and supporting the Microbiology and Logistics teams, including four direct Team Leaders and wider operational staff • Managing departmental budgets, staffing levels, and operational resources to ensure efficient laboratory performance • Driving process improvements and capacity planning to increase efficiency and reduce operational costs • Ensuring all laboratory activities comply with quality, regulatory, accreditation, and health & safety standards (e.g., ISO 17025, UKAS, DWTS) • Working closely with customer service teams and clients to ensure KPIs, turnaround times, and service expectations are met • Supporting staff recruitment, training, development, and performance management, helping teams grow and succeed Essentials • HNC or degree in a Bioscience discipline, with a strong microbiology focus • Demonstrable experience working in a microbiology laboratory, ideally within an analytical or accredited environment • Experience leading or managing teams, with the ability to motivate, develop, and support staff • Experience working in a regulated laboratory environment with an understanding of quality systems and compliance requirements • Knowledge of potable drinking water microbiology or environmental water testing is highly desirable • Strong communication skills, with the ability to engage with staff, customers, auditors, and regulators • Excellent organisation and problem-solving skills, with the ability to manage multiple priorities Desirable • Chartered status with a recognised professional microbiology or bioscience body (e.g. Royal Society of Biology or Institute of Biomedical Science). Candidates who are not yet Chartered should be willing to work towards Chartered status within 6-12 months of appointment. What we offer • 25 days annual leave (rising to 30) plus 8 public holidays • Option to buy additional annual leave • Enhanced company sick pay scheme • Salary progression scheme based on technical and behavioural competencies • Celebrating Success recognition awards • Perkbox membership with retail discounts and wellbeing resources • Professional membership fees covered (e.g. Royal Society of Biology) • Learning and study support • Group personal pension plan Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role. Introduce YourselfWe're all about people - so show us who you are and why you're passionate about working with us by submitting your resume, and we'll keep it on file for future opportunities.
Apr 16, 2026
Full time
. Microbiology Logistics Manager page is loaded Microbiology Logistics Managerlocations: Wakefield, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R4754At ALS, we encourage you to dream big.When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Microbiology & Logistics Manager - Wakefield ALS Environmental is seeking a Microbiology & Logistics Manager to join our operations team in Wakefield. This role offers an opportunity for someone with a strong microbiology background who enjoys supporting teams, improving ways of working, and helping to deliver reliable, high-quality laboratory services.In this position, you will contribute to the day-to-day management of our Wakefield laboratory operations, with responsibility for both the Microbiology and Logistics departments. Working alongside the Senior Leadership Team, overseeing the Team Leaders and their teams of analysts, logistics technicians, and couriers, you will help ensure samples and analytical results are handled efficiently and delivered to our customers to the highest standards.We are particularly interested in candidates with experience leading teams within a microbiology laboratory environment, ideally with knowledge of potable drinking water testing and experience working in a regulated and accredited environment.You'll play a key role in maintaining high regulatory and quality standards while driving process improvements and supporting the development of the team. This role suits someone who enjoys collaboration, solving operational challenges, and contributing to the smooth running of a busy, accredited laboratory. The Role Location: Wakefield, West Yorkshire Company: ALS Environmental Salary: From £37,314 per annum - Dependent on experience Contract: Full-time, Permanent Working Pattern: Monday to Friday, 37 hours per week Day-to-Day • Leading and supporting the Microbiology and Logistics teams, including four direct Team Leaders and wider operational staff • Managing departmental budgets, staffing levels, and operational resources to ensure efficient laboratory performance • Driving process improvements and capacity planning to increase efficiency and reduce operational costs • Ensuring all laboratory activities comply with quality, regulatory, accreditation, and health & safety standards (e.g., ISO 17025, UKAS, DWTS) • Working closely with customer service teams and clients to ensure KPIs, turnaround times, and service expectations are met • Supporting staff recruitment, training, development, and performance management, helping teams grow and succeed Essentials • HNC or degree in a Bioscience discipline, with a strong microbiology focus • Demonstrable experience working in a microbiology laboratory, ideally within an analytical or accredited environment • Experience leading or managing teams, with the ability to motivate, develop, and support staff • Experience working in a regulated laboratory environment with an understanding of quality systems and compliance requirements • Knowledge of potable drinking water microbiology or environmental water testing is highly desirable • Strong communication skills, with the ability to engage with staff, customers, auditors, and regulators • Excellent organisation and problem-solving skills, with the ability to manage multiple priorities Desirable • Chartered status with a recognised professional microbiology or bioscience body (e.g. Royal Society of Biology or Institute of Biomedical Science). Candidates who are not yet Chartered should be willing to work towards Chartered status within 6-12 months of appointment. What we offer • 25 days annual leave (rising to 30) plus 8 public holidays • Option to buy additional annual leave • Enhanced company sick pay scheme • Salary progression scheme based on technical and behavioural competencies • Celebrating Success recognition awards • Perkbox membership with retail discounts and wellbeing resources • Professional membership fees covered (e.g. Royal Society of Biology) • Learning and study support • Group personal pension plan Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role. Introduce YourselfWe're all about people - so show us who you are and why you're passionate about working with us by submitting your resume, and we'll keep it on file for future opportunities.
. Operations Manager / Business Unit Leader page is loaded Operations Manager / Business Unit Leaderremote type: Hybridlocations: Coventry, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R4618At ALS, we encourage you to dream big.When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Overview We are actively seeking an experienced and driven Business Unit Manager to lead operations at our Coventry site within the Environmental division. This is a senior leadership role with responsibility for over 400 staff, forming a key part of the UK and Ireland Senior Management Team. The successful candidate will oversee day-to-day laboratory operations, ensuring the delivery of timely, accurate results to clients while driving continuous improvement across safety, quality, efficiency and financial performance. This role requires a strategic thinker with strong operational expertise, capable of leading high-performing teams in a fast-paced, high-volume laboratory environment. Day-to-Day Responsibilities Lead the daily operations of the Coventry laboratory, ensuring timely and accurate delivery of results Manage and develop direct reports, fostering a high-performing and engaged workforce Drive continuous improvement in health, safety and environmental performance Ensure all operational KPIs and service targets are consistently achieved Collaborate with other sites to ensure efficient sample flow and turnaround times Manage budgets and control costs to deliver revenue and profit targets Identify and implement process and capacity improvements to optimise efficiency Champion innovation through automation, robotics and AI solutions Maintain ISO 17025 compliance and support audit requirements Ensure adherence to HR policies, procedures and workplace regulations Work with Sales and Customer Services to support client needs and resolve issues Enhance laboratory technical capabilities to meet business and client demands Contribute to CAPEX planning and provide performance reporting to senior leadership Essentials Proven experience in managing high-volume production laboratory operations and associated quality systems Strong knowledge of laboratory logistics, including sample registration, transport and supply chain processes Demonstrable experience working with ISO 17025 accreditation standards Experience implementing and maintaining ISO 45001 and ISO 14001 health, safety and environmental systems Degree, HND or HNC (or equivalent) in a relevant scientific discipline Significant leadership experience at a senior management level Excellent communication and interpersonal skills, with the ability to influence senior stakeholders Strong organisational and resource planning capabilities Ability to remain calm and effective under pressure while leading large teams Proven track record in coaching, developing and retaining both operational and management staff Our Benefits Include: Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time) Ability to Buy annual leave. Enhanced Company Sick Pay Scheme Salary Progression Scheme based on technical and behavioural competencies. 'Celebrating Success' Recognition Awards Perkbox membership providing access to discount vouchers and wellness hub. Learning/study support Group Personal Pension Plan Car Parking on-site Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
Apr 16, 2026
Full time
. Operations Manager / Business Unit Leader page is loaded Operations Manager / Business Unit Leaderremote type: Hybridlocations: Coventry, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R4618At ALS, we encourage you to dream big.When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Overview We are actively seeking an experienced and driven Business Unit Manager to lead operations at our Coventry site within the Environmental division. This is a senior leadership role with responsibility for over 400 staff, forming a key part of the UK and Ireland Senior Management Team. The successful candidate will oversee day-to-day laboratory operations, ensuring the delivery of timely, accurate results to clients while driving continuous improvement across safety, quality, efficiency and financial performance. This role requires a strategic thinker with strong operational expertise, capable of leading high-performing teams in a fast-paced, high-volume laboratory environment. Day-to-Day Responsibilities Lead the daily operations of the Coventry laboratory, ensuring timely and accurate delivery of results Manage and develop direct reports, fostering a high-performing and engaged workforce Drive continuous improvement in health, safety and environmental performance Ensure all operational KPIs and service targets are consistently achieved Collaborate with other sites to ensure efficient sample flow and turnaround times Manage budgets and control costs to deliver revenue and profit targets Identify and implement process and capacity improvements to optimise efficiency Champion innovation through automation, robotics and AI solutions Maintain ISO 17025 compliance and support audit requirements Ensure adherence to HR policies, procedures and workplace regulations Work with Sales and Customer Services to support client needs and resolve issues Enhance laboratory technical capabilities to meet business and client demands Contribute to CAPEX planning and provide performance reporting to senior leadership Essentials Proven experience in managing high-volume production laboratory operations and associated quality systems Strong knowledge of laboratory logistics, including sample registration, transport and supply chain processes Demonstrable experience working with ISO 17025 accreditation standards Experience implementing and maintaining ISO 45001 and ISO 14001 health, safety and environmental systems Degree, HND or HNC (or equivalent) in a relevant scientific discipline Significant leadership experience at a senior management level Excellent communication and interpersonal skills, with the ability to influence senior stakeholders Strong organisational and resource planning capabilities Ability to remain calm and effective under pressure while leading large teams Proven track record in coaching, developing and retaining both operational and management staff Our Benefits Include: Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time) Ability to Buy annual leave. Enhanced Company Sick Pay Scheme Salary Progression Scheme based on technical and behavioural competencies. 'Celebrating Success' Recognition Awards Perkbox membership providing access to discount vouchers and wellness hub. Learning/study support Group Personal Pension Plan Car Parking on-site Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
