Operational Resource Manager

Operational Resource Manager

Working Pattern: This post is available on a full time, part time or job share basis, and flexible working hours can be accommodated.

Location: We will consider applications from people able to access the following offices: Birmingham, Bristol, Bootle, Croydon, Leeds, Manchester, Newcastle, Reading or Swansea. Existing GIAA employees appointed into this new role will be allowed to remain at their current workplace location.

About the Team

You will be joining a team that works across a diverse client base including most government departments and their many related organisations. Our work is motivating, varied, and challenging in a very positive way that will enrich and enhance your long-term career path. As a maturing and ever evolving organisation, we are now at a critical point in our development as we work to become an ever more efficient and impactful force in our professional field. Our delivery of better insights, better outcomes for our clients, and ultimately the public, is linked directly to the individual contribution made by each of our employees.

About the Job

In this role, you will:

• Manage day-to-day resource allocation, matching staff to tasks based on skills and availability, and adjusting in real time to meet business needs.
• Collaborate with Heads of Internal Audit and other Engagement Leads to respond quickly to shifting priorities and adjust resource assignments accordingly.
• Supervise resource capacity and utilisation, using data to identify gaps or surpluses, coordinate short-term solutions, and provide regular insights to support management decision-making.
• Maintain and update the resource management system with accurate, real-time information on staff availability, skills, and task progress.
• Serve as the day-to-day point of contact for operational teams and senior stakeholders regarding resource-related issues and act promptly to resolve issues or workload imbalances.
• Promote improvements in resource coordination practices, utilising available technology and tools to enhance efficiency.

The Operational Resource Manager role is crucial in coordinating the day-to-day operational resource activities within GIAA, ensuring effective staff utilisation and timely allocation to engagements. The Operational Resource Manager (ORM) will focus on resource allocation within their Directorate, working closely with other ORMs to address immediate resource needs, manage updates and in-year changes, and ensure equitable workload distribution.

Taking responsibility for producing management information, analysing trends, and supporting operational performance across the Directorate the role includes workforce planning, maintaining accurate resource data, and assisting with contractor onboarding to enable effective decision-making.

About You

You will demonstrate a strong understanding of resourcing methodologies, workforce planning, and capability development, with the ability to apply these effectively in a dynamic environment. You should have experience managing differing client needs and priorities, balancing service delivery with relevant commercial considerations. The role requires you to be aware of how to produce, interpret, and confidently discuss team metrics, including chargeability data and wider workforce management information. You will input to and support change at both team and organisational level, adopting a continuous improvement approach that contributes to the organisation's wider corporate responsibilities.

You will require strong organisational, communication, and problem-solving skills to manage workloads, coordinate across teams, and resolve operational issues. Excellent interpersonal skills are essential for stakeholder engagement, negotiation, and maintaining consistent resource deployment.

This role will suit a proactive, adaptable individual with strong attention to detail, focused on supporting efficient audit delivery.

We are committed to being an inclusive employer. We encourage applications from all backgrounds, and we welcome applications from candidates who wish to work flexibly, for example, part-time, term time or job share.

Hybrid Working is available to GIAA colleagues. This means a combination of office working and working from home. This includes time spent in our GIAA office locations and can also include any time spent attending our customers' sites.

GIAA colleagues are expected to work in an office location for three days a week on average (60%). Naturally, this expectation will be applied on a pro-rata basis for people who have a part-time or compressed hours working pattern.

Benefits of working for the Government Internal Audit Agency:

• Competitive salaries and in year rewards
• Flexible working
• Competitive contributory pension scheme with employer contributions starting from 28.97%.
• Discounts on big brands and supermarkets, online shops and on the high street.
• Paid volunteering days
• Season ticket loans/Cycle to work scheme
• Free eyesight test
• Family friendly HR policies
• 25 days annual leave, increasing one day each year to 30 days after 5 years' service

For more information about the GIAA, role, salary, benefits, who to contact and how to apply please follow the Apply link.

If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at