Facilities Officer and Business Continuity Our client a public sector organisation are looking for a Facilities Officer to join on a permanent bases. The purpose of the role is to work within the Facilities and Accommodation function, providing technical support across a broad range of activities including health and safety obligations, facilities management, environmental management and the administration of business continuity arrangements. To deliver effective, flexible and consistent support services for Facilities, Information Management and ICT with particular focus on budget management. Key Responsibilities include; Accommodation and health & safety To ensure the office accommodation complies with the relevant workplace regulations and is conducive to safe working. Arrange annual health and safety audits of all the offices in order to ascertain whether its health and safety arrangements are compliant with legislation and best practice. Attend and represent them at landlord/tenant meetings and to work with building managers to ensure the security and appropriate management of all the office space and property. Business Continuity Planning/Disaster Recovery arrangements To ensure that the BCP documentation is up-to-date and (in conjunction with the Data Manager and Sharepoint Officer) that relevant members of staff have appropriate access. To ensure that business impact analysis documents are completed and provide a realistic assessment of requirements. Facilities management To ensure a high standard of facilities management service to the organisation. This includes space planning, and the provision of office equipment, utilities, furniture, stationery and supplies. To liaise and oversee the performance of contractors and other suppliers pertaining to the facilities management of the premises. To ensure that the assets and property are appropriately recorded and tracked. Budget management To obtain quotations for Facilities activities and raise purchase orders and goods receipts, chasing and checking invoices for Facilities and ICT where necessary. To process expense claims as appropriate. Key Skills Experience of providing facilities and accommodation support Come from a Facilities Management background Experience of delivering training including site induction tour Experience of managing and maintaining complex budgets including processing financial transactions If this sounds like you and you are looking for an organisation that values you and the work you do, apply now.
Apr 16, 2026
Full time
Facilities Officer and Business Continuity Our client a public sector organisation are looking for a Facilities Officer to join on a permanent bases. The purpose of the role is to work within the Facilities and Accommodation function, providing technical support across a broad range of activities including health and safety obligations, facilities management, environmental management and the administration of business continuity arrangements. To deliver effective, flexible and consistent support services for Facilities, Information Management and ICT with particular focus on budget management. Key Responsibilities include; Accommodation and health & safety To ensure the office accommodation complies with the relevant workplace regulations and is conducive to safe working. Arrange annual health and safety audits of all the offices in order to ascertain whether its health and safety arrangements are compliant with legislation and best practice. Attend and represent them at landlord/tenant meetings and to work with building managers to ensure the security and appropriate management of all the office space and property. Business Continuity Planning/Disaster Recovery arrangements To ensure that the BCP documentation is up-to-date and (in conjunction with the Data Manager and Sharepoint Officer) that relevant members of staff have appropriate access. To ensure that business impact analysis documents are completed and provide a realistic assessment of requirements. Facilities management To ensure a high standard of facilities management service to the organisation. This includes space planning, and the provision of office equipment, utilities, furniture, stationery and supplies. To liaise and oversee the performance of contractors and other suppliers pertaining to the facilities management of the premises. To ensure that the assets and property are appropriately recorded and tracked. Budget management To obtain quotations for Facilities activities and raise purchase orders and goods receipts, chasing and checking invoices for Facilities and ICT where necessary. To process expense claims as appropriate. Key Skills Experience of providing facilities and accommodation support Come from a Facilities Management background Experience of delivering training including site induction tour Experience of managing and maintaining complex budgets including processing financial transactions If this sounds like you and you are looking for an organisation that values you and the work you do, apply now.
We are seeking a proactive and organised Business Support Officer to join a Housing Service within a South London Local Authority. This is a key front-facing role, providing reception cover and essential administrative support to Housing Advisors. This position is fully office-based and plays an important role in ensuring a smooth and professional service for residents. Key Responsibilities: Provide reception cover, including meeting, greeting, and signing in clients on arrival Act as the first point of contact, delivering a professional and welcoming service Provide administrative support to Housing Advisors Maintain accurate records and ensure documentation is up to date Support the day-to-day running of the office About You: Strong organisational and administrative skills Excellent communication and customer service skills Ability to work effectively in a busy, front-facing environment Confident using IT systems and handling sensitive information Professional, approachable, and reliable How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Apr 16, 2026
Contractor
We are seeking a proactive and organised Business Support Officer to join a Housing Service within a South London Local Authority. This is a key front-facing role, providing reception cover and essential administrative support to Housing Advisors. This position is fully office-based and plays an important role in ensuring a smooth and professional service for residents. Key Responsibilities: Provide reception cover, including meeting, greeting, and signing in clients on arrival Act as the first point of contact, delivering a professional and welcoming service Provide administrative support to Housing Advisors Maintain accurate records and ensure documentation is up to date Support the day-to-day running of the office About You: Strong organisational and administrative skills Excellent communication and customer service skills Ability to work effectively in a busy, front-facing environment Confident using IT systems and handling sensitive information Professional, approachable, and reliable How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team! Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression This head office environment is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations. Responsibilities Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities. Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets. Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes. Analyse QA feedback to identify trends and report findings to the Compliance Manager. Ensure fair and consistent treatment of client customers across all interactions. Escalate urgent matters appropriately and communicate findings constructively across the business. Maintain QA scorecards in accordance with client requirements. Respond to and resolve customer complaints, liaising with relevant departments and following company policies. Assist with processing Data Subject Access Requests as required. Perform administrative duties including file creation and project file maintenance. Support the Field Operations Team with call listening for Field Agents when required. Adhere to all company procedures and policies, including GDPR, and complete associated documentation. Participate in training courses to enhance performance and adapt to evolving business needs. Proactively identify areas for improvement across the business. Engage with all departments to build and maintain effective working relationships. Carry out ad-hoc tasks as requested by management or team leaders You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.
Apr 16, 2026
Full time
Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team! Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression This head office environment is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations. Responsibilities Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities. Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets. Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes. Analyse QA feedback to identify trends and report findings to the Compliance Manager. Ensure fair and consistent treatment of client customers across all interactions. Escalate urgent matters appropriately and communicate findings constructively across the business. Maintain QA scorecards in accordance with client requirements. Respond to and resolve customer complaints, liaising with relevant departments and following company policies. Assist with processing Data Subject Access Requests as required. Perform administrative duties including file creation and project file maintenance. Support the Field Operations Team with call listening for Field Agents when required. Adhere to all company procedures and policies, including GDPR, and complete associated documentation. Participate in training courses to enhance performance and adapt to evolving business needs. Proactively identify areas for improvement across the business. Engage with all departments to build and maintain effective working relationships. Carry out ad-hoc tasks as requested by management or team leaders You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.
Role Overview To co-ordinate and deliver implementation of new corporate property management systems including an up-to-date and user-friendly asset register. Key Responsibilities Develop and deliver an implementation plan for corporate property systems, to be delivered by end 2026/27. Ensure integrity of core property data, including asset register. Monitor progress, resolve issues and initiate appropriate corrective action. Manage communications with all stakeholders system users, property occupiers and residents. Liaise with MBC IT staff and external systems providers. Monitor the implementation plan to ensure that it is delivered within agreed time parameters and within budget. Undertake periodic reporting to Property Programme Board. Referral Reward OnRecruit is offering £250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch.
Apr 16, 2026
Contractor
Role Overview To co-ordinate and deliver implementation of new corporate property management systems including an up-to-date and user-friendly asset register. Key Responsibilities Develop and deliver an implementation plan for corporate property systems, to be delivered by end 2026/27. Ensure integrity of core property data, including asset register. Monitor progress, resolve issues and initiate appropriate corrective action. Manage communications with all stakeholders system users, property occupiers and residents. Liaise with MBC IT staff and external systems providers. Monitor the implementation plan to ensure that it is delivered within agreed time parameters and within budget. Undertake periodic reporting to Property Programme Board. Referral Reward OnRecruit is offering £250 for every successful candidate referral. If you know someone suitable for this role, refer them and receive a reward for each successful placement. How to Apply If you are interested in this opportunity, please apply below and we will be in touch.
JOB DESCRIPTION Following an exciting development, The Guinness Partnership is expanding our team and are recruiting for adesk-based Housing Officer to join our team in London on a 12-month fixed term contract. As a Housing Officer, you will deliver the Housing Service, in the Guinness Great Service style, for General Needs, Shared owner and Leasehold residents across defined regional patches, achieving positive outcomes for Guinness and our residents. The role supports and coordinates an accessible, visible, and proactive Housing Management service. Your key responsibility is to provide comprehensive case ownership by taking full responsibility for housing management cases from initial enquiry through to resolution, ensuring actions are timely, auditable, and compliant with the RSH Consumer Standards. This is a fulltime, 12-month fixed term opportunity. This will be based at our office in Euston Road. We appreciate that flexibility is important, therefore we operate a hybrid working model. You will work in the office for 3 days per week, with the flexibility to work remotely 2 days per week What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You ll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Experience of housing management within a registered provider of social housing Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong resource and time management, and the ability to prioritise, delivering value for money. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions with the Ability to work with IT systems. Strong administrative skills, with high attention to detail Essential qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher CIH Level 3 or working towards To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would love to hear from you, create your application today! The advertised salary includes a 4000 Local Job Supplement TGPCVL
Apr 16, 2026
Full time
JOB DESCRIPTION Following an exciting development, The Guinness Partnership is expanding our team and are recruiting for adesk-based Housing Officer to join our team in London on a 12-month fixed term contract. As a Housing Officer, you will deliver the Housing Service, in the Guinness Great Service style, for General Needs, Shared owner and Leasehold residents across defined regional patches, achieving positive outcomes for Guinness and our residents. The role supports and coordinates an accessible, visible, and proactive Housing Management service. Your key responsibility is to provide comprehensive case ownership by taking full responsibility for housing management cases from initial enquiry through to resolution, ensuring actions are timely, auditable, and compliant with the RSH Consumer Standards. This is a fulltime, 12-month fixed term opportunity. This will be based at our office in Euston Road. We appreciate that flexibility is important, therefore we operate a hybrid working model. You will work in the office for 3 days per week, with the flexibility to work remotely 2 days per week What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You ll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done. You will also be able to demonstrate: Experience of housing management within a registered provider of social housing Excellent customer service delivery, demonstrating good communication and interpersonal skills. Highly self-motivated with the ability to plan and work effectively without high levels of supervision. Strong resource and time management, and the ability to prioritise, delivering value for money. Experience of working in a climate of legislative and organisational change. Proven problem-solving and decision-making skills. Resilient and able to deal with challenging situations and deliver sustainable outcomes. Comfortable analysing data and drawing conclusions with the Ability to work with IT systems. Strong administrative skills, with high attention to detail Essential qualifications: Educated to Level 2 (C+ or 9-4 GCSE or equivalent) or higher CIH Level 3 or working towards To find out more about the role and the essential requirements for the role, please review the role profile. If you would like to be part of our team, we would love to hear from you, create your application today! The advertised salary includes a 4000 Local Job Supplement TGPCVL
Michael Page Business Support
Sheffield, Yorkshire
The Policy Support Officer role in the public sector involves providing administrative and organisational assistance to support policy development and implementation. Based in Sheffield, this temporary position requires a detail-oriented individual with a proactive approach to ensuring smooth departmental operations. Client Details The employer is a public sector organisation operating within a large structure that plays a crucial role in regional governance and policy-making. The organisation is committed to delivering impactful policies and services that benefit the local community. Description Provide administrative support to assist in the development and implementation of policies. Prepare, collate, and distribute documents and reports for meetings and consultations. Coordinate and schedule meetings, ensuring all necessary arrangements are in place. Respond to internal and external queries in a professional and timely manner. Maintain accurate records and databases to support policy-related activities. Assist in the monitoring and reporting of project progress and outcomes. Support the department in ensuring compliance with relevant regulations and procedures. Work collaboratively with colleagues and stakeholders to achieve departmental objectives. Profile A successful Policy Support Officer should have: Experience in administrative or secretarial roles, ideally within the public sector. A good understanding of policy development and implementation processes. Strong organisational and time-management skills with attention to detail. Proficiency in using standard office software, including word processing and spreadsheets. Excellent written and verbal communication skills. The ability to work collaboratively within a team and independently when required. A proactive approach to problem-solving and the ability to handle multiple tasks effectively. Job Offer Competitive hourly rate of £17.00 to £20.00. Opportunity to gain valuable experience in the public sector in Sheffield. Temporary role offering flexibility and variety in daily tasks. Work within a large organisation committed to making a positive impact in the community. If you are an organised and proactive individual with a passion for supporting policy development, we encourage you to apply for this Policy Support Officer position in Sheffield today!
Apr 16, 2026
Seasonal
The Policy Support Officer role in the public sector involves providing administrative and organisational assistance to support policy development and implementation. Based in Sheffield, this temporary position requires a detail-oriented individual with a proactive approach to ensuring smooth departmental operations. Client Details The employer is a public sector organisation operating within a large structure that plays a crucial role in regional governance and policy-making. The organisation is committed to delivering impactful policies and services that benefit the local community. Description Provide administrative support to assist in the development and implementation of policies. Prepare, collate, and distribute documents and reports for meetings and consultations. Coordinate and schedule meetings, ensuring all necessary arrangements are in place. Respond to internal and external queries in a professional and timely manner. Maintain accurate records and databases to support policy-related activities. Assist in the monitoring and reporting of project progress and outcomes. Support the department in ensuring compliance with relevant regulations and procedures. Work collaboratively with colleagues and stakeholders to achieve departmental objectives. Profile A successful Policy Support Officer should have: Experience in administrative or secretarial roles, ideally within the public sector. A good understanding of policy development and implementation processes. Strong organisational and time-management skills with attention to detail. Proficiency in using standard office software, including word processing and spreadsheets. Excellent written and verbal communication skills. The ability to work collaboratively within a team and independently when required. A proactive approach to problem-solving and the ability to handle multiple tasks effectively. Job Offer Competitive hourly rate of £17.00 to £20.00. Opportunity to gain valuable experience in the public sector in Sheffield. Temporary role offering flexibility and variety in daily tasks. Work within a large organisation committed to making a positive impact in the community. If you are an organised and proactive individual with a passion for supporting policy development, we encourage you to apply for this Policy Support Officer position in Sheffield today!
Building Officer We are seeking an experienced and proactive Building Officer to support the day to day operations of a dynamic and fast paced facilities environment. This role is focused on delivering a high quality customer experience, ensuring buildings are maintained to a high standard, and supporting the smooth operation of facilities and services. You will work closely with internal teams, contractors, and service users to ensure a safe, efficient, and professional environment. This is an excellent opportunity for someone who is customer focused, organised, and solution driven, with the ability to respond effectively to operational challenges. Responsibilities Provide a high level of customer service, ensuring all queries and issues are managed efficiently and professionally. Support day to day management and maintenance of buildings, ensuring compliance with health and safety and statutory requirements. Assist with coordination of facilities services, including cleaning, waste management, catering, and parking. Liaise with contractors and service providers to resolve issues promptly and minimise disruption. Support operation of building management and access control systems. Respond to emergencies and urgent issues as they arise. Assist with refurbishment projects, workspace moves, and building improvements. Support budget tracking and financial administration. Provide administrative support to the Head of Facilities, including procurement processes, tender documentation, and maintenance of audit trails and records. Assist with management of office systems and ICT related services. Undertake additional duties as required to support facilities operations. Essential Criteria Educated to secondary level or equivalent qualification (e.g., BTEC). Minimum of 2 years experience in a similar facilities or building support role. Experience working with a wide range of customers in a service delivery environment. Familiarity with technology systems, including audio visual, video conferencing, and Wi Fi. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Excellent communication skills, both written and verbal. Strong problem solving and analytical skills. High attention to detail and ability to work under pressure. Strong organisational skills. Desirable Criteria Knowledge of building services and facilities systems. Understanding of relevant statutory regulations relating to building management. First Aid qualification. Health and Safety qualification. Package & Benefits Competitive salary (dependent on experience) Generous annual leave plus public holidays Pension scheme with employer contributions Free parking Access to company events and initiatives Supportive and collaborative working environment Additional Information This is a fixed term contract (maternity cover) ending June 2027. Candidates must have the right to work in the UK. Flexibility to work evenings and weekends may be required. A full driving licence and access to transport is required for this role. If you require reasonable adjustments or assistance at any stage of the recruitment process due to a disability, please contact us directly. Honeycomb is proud to be an equal opportunity employer.
Apr 16, 2026
Full time
Building Officer We are seeking an experienced and proactive Building Officer to support the day to day operations of a dynamic and fast paced facilities environment. This role is focused on delivering a high quality customer experience, ensuring buildings are maintained to a high standard, and supporting the smooth operation of facilities and services. You will work closely with internal teams, contractors, and service users to ensure a safe, efficient, and professional environment. This is an excellent opportunity for someone who is customer focused, organised, and solution driven, with the ability to respond effectively to operational challenges. Responsibilities Provide a high level of customer service, ensuring all queries and issues are managed efficiently and professionally. Support day to day management and maintenance of buildings, ensuring compliance with health and safety and statutory requirements. Assist with coordination of facilities services, including cleaning, waste management, catering, and parking. Liaise with contractors and service providers to resolve issues promptly and minimise disruption. Support operation of building management and access control systems. Respond to emergencies and urgent issues as they arise. Assist with refurbishment projects, workspace moves, and building improvements. Support budget tracking and financial administration. Provide administrative support to the Head of Facilities, including procurement processes, tender documentation, and maintenance of audit trails and records. Assist with management of office systems and ICT related services. Undertake additional duties as required to support facilities operations. Essential Criteria Educated to secondary level or equivalent qualification (e.g., BTEC). Minimum of 2 years experience in a similar facilities or building support role. Experience working with a wide range of customers in a service delivery environment. Familiarity with technology systems, including audio visual, video conferencing, and Wi Fi. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Excellent communication skills, both written and verbal. Strong problem solving and analytical skills. High attention to detail and ability to work under pressure. Strong organisational skills. Desirable Criteria Knowledge of building services and facilities systems. Understanding of relevant statutory regulations relating to building management. First Aid qualification. Health and Safety qualification. Package & Benefits Competitive salary (dependent on experience) Generous annual leave plus public holidays Pension scheme with employer contributions Free parking Access to company events and initiatives Supportive and collaborative working environment Additional Information This is a fixed term contract (maternity cover) ending June 2027. Candidates must have the right to work in the UK. Flexibility to work evenings and weekends may be required. A full driving licence and access to transport is required for this role. If you require reasonable adjustments or assistance at any stage of the recruitment process due to a disability, please contact us directly. Honeycomb is proud to be an equal opportunity employer.
ADM unlocks the power of nature to enrich the quality of life. We re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We re blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at About ADM Protexin Ltd ADM Protexin LTD manufactures innovative, research based live bacteria products of the highest quality for the veterinary, human, agriculture and equine healthcare markets. With head office, manufacturing and distribution facilities based in Somerset, ADM Protexin distributes to over 90 countries worldwide. Learn more at The Role In this role you will be responsible for performing quality control activities to ensure that incoming materials, purified water, in-process materials, and finished products comply with approved specifications, pharmaceutical GMP, and food safety requirements. Your Responsibilities Goods In and Material Control Perform quality checks on raw materials, packaging components, and consumables. Verify incoming materials against approved specifications, supplier documentation, and Certificates of Analysis. Ensure correct labelling, quarantine status, traceability, and storage of materials in accordance with GMP and food safety requirements. Maintain raw material specifications as required. Sampling and Environmental Monitoring Carry out sampling of raw materials, purified water, in-process materials, and finished products in accordance with approved SOPs. Process and prepare samples for analysis while maintaining sample integrity and preventing contamination. Conduct environmental monitoring activities (e.g. air, surface, personnel, water) in manufacturing and sampling areas. Assist in the administration of sample processing. Quality Control Checks Perform routine QC checks and inspections in accordance with approved test methods and specifications. Review results for accuracy, completeness, and compliance. Identify, document, and escalate deviations, non-conformances, and OOS results. Retained Samples Manage retained samples of materials and finished products in line with GMP and food safety requirements. Ensure retained samples are correctly labelled, stored, and logged. Maintain retained sample inventories and records. Certificates of Analysis (CoA) Prepare Certificates of Analysis for finished products. Ensure CoAs accurately reflect approved specifications and test results. Release CoAs in accordance with GMP and food safety procedures. Compliance and Continuous Improvement Support internal audits, inspections, and regulatory visits. Contribute to continuous improvement of QC processes, procedures, and food safety controls. Your Profile Bachelor's degree or equivalent in a relevant scientific discipline, or other higher-level education in a relevant subject, HNC, HND, FdSc and DipHE. Minimum 2 years experience in quality assurance or quality control in a pharmaceutical or food manufacturing environment. Working knowledge of GMP and/or food safety standards, and quality systems. Your Future Perspective Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models Room for innovative thinking and growth with the possibility to manage your own career path. A company culture which promotes continuous learning and diversity. To assist with this all colleagues are able to join our Women s and Multicultural Employee Resource Groups, and the ADM Pride Employee Network and the Young Professionals Network. As well as the company wide mentorship programme as mentor or mentee. Excellent career opportunities in a world leading nutrition company. An attractive remuneration including a variety of social benefits like subsidized health & fitness offers. ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life Additional benefits and support for maternity and paternity leave ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in Mental Health Aware training within three months of joining the business. Learn more about ADM at . We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the workplace. If you feel this job is for you, unlock your potential and apply online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM s privacy notice .
Apr 16, 2026
Full time
ADM unlocks the power of nature to enrich the quality of life. We re a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We re blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We re a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We re an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we re a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. Learn more at About ADM Protexin Ltd ADM Protexin LTD manufactures innovative, research based live bacteria products of the highest quality for the veterinary, human, agriculture and equine healthcare markets. With head office, manufacturing and distribution facilities based in Somerset, ADM Protexin distributes to over 90 countries worldwide. Learn more at The Role In this role you will be responsible for performing quality control activities to ensure that incoming materials, purified water, in-process materials, and finished products comply with approved specifications, pharmaceutical GMP, and food safety requirements. Your Responsibilities Goods In and Material Control Perform quality checks on raw materials, packaging components, and consumables. Verify incoming materials against approved specifications, supplier documentation, and Certificates of Analysis. Ensure correct labelling, quarantine status, traceability, and storage of materials in accordance with GMP and food safety requirements. Maintain raw material specifications as required. Sampling and Environmental Monitoring Carry out sampling of raw materials, purified water, in-process materials, and finished products in accordance with approved SOPs. Process and prepare samples for analysis while maintaining sample integrity and preventing contamination. Conduct environmental monitoring activities (e.g. air, surface, personnel, water) in manufacturing and sampling areas. Assist in the administration of sample processing. Quality Control Checks Perform routine QC checks and inspections in accordance with approved test methods and specifications. Review results for accuracy, completeness, and compliance. Identify, document, and escalate deviations, non-conformances, and OOS results. Retained Samples Manage retained samples of materials and finished products in line with GMP and food safety requirements. Ensure retained samples are correctly labelled, stored, and logged. Maintain retained sample inventories and records. Certificates of Analysis (CoA) Prepare Certificates of Analysis for finished products. Ensure CoAs accurately reflect approved specifications and test results. Release CoAs in accordance with GMP and food safety procedures. Compliance and Continuous Improvement Support internal audits, inspections, and regulatory visits. Contribute to continuous improvement of QC processes, procedures, and food safety controls. Your Profile Bachelor's degree or equivalent in a relevant scientific discipline, or other higher-level education in a relevant subject, HNC, HND, FdSc and DipHE. Minimum 2 years experience in quality assurance or quality control in a pharmaceutical or food manufacturing environment. Working knowledge of GMP and/or food safety standards, and quality systems. Your Future Perspective Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models Room for innovative thinking and growth with the possibility to manage your own career path. A company culture which promotes continuous learning and diversity. To assist with this all colleagues are able to join our Women s and Multicultural Employee Resource Groups, and the ADM Pride Employee Network and the Young Professionals Network. As well as the company wide mentorship programme as mentor or mentee. Excellent career opportunities in a world leading nutrition company. An attractive remuneration including a variety of social benefits like subsidized health & fitness offers. ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life Additional benefits and support for maternity and paternity leave ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in Mental Health Aware training within three months of joining the business. Learn more about ADM at . We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the workplace. If you feel this job is for you, unlock your potential and apply online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM s privacy notice .
PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.
Apr 16, 2026
Contractor
PURPOSE OF JOB Housing Resettlement Officer Housing Resettlement Officer To act as a caseworker for housing applicants owed the main housing duty, providing advice guidance and assistance on the range of options available to resolve their housing problems and enable move on from temporary accommodation into settled accommodation. Housing Resettlement Officer To assess suitability on homeless applications carrying out investigations into areas of suitability and reach decisions within the framework of the Housing Act 1996 Part VII (Homelessness). Providing accurate and appropriate advice by assessing the support needs of clients and updating personalised housing plans. Refer cases to other sources of assistance where appropriate e.g. social care and health lettings agencies community and voluntary advice organisations. Assist in the council's reduction of temporary accommodation expenditure by ensuring that all avenues for temporary accommodation arrangements are explored. To work from our Community Hub in Central Maidstone, Trinity. MAIN ACCOUNTABILITES Housing Resettlement Officer To provide a dedicated and empathetic service to clients owed the main housing duty; assessing their housing and support needs; and to explore the appropriate interventions to remove the barriers to enable access suitable alternative accommodation. To have a comprehensive knowledge of all homelessness legislation, in particular Part 7 of the Housing Act 1996 (as amended) and the Homelessness Code of Guidance; as well as welfare benefits and social care knowledge. To assess and interview clients, including conducting home visits, in line with the Councils' statutory duties and relevant case law. To carry a caseload of homelessness main housing duty cases and develop, update and review Personalised Housing Plans for customers. This Plan will ensure that homelessness is relieved through active engagement with council and private sector services. To advise clients on full range of options to solve their housing problem, including registering on the Council's Housing Register, private renting, mortgage advice, supported accommodation options and shared ownership. To liaise with landlords to remove the barriers of move on including helping to resolve rent arrears, agreeing repayment plans, and offering incentives such as rent in advance and 6 months tenancy sustainment to secure private rented accommodation. To carry out income and expenditure assessments in order to access affordable housing option and affordability for move on accommodation To advise clients of available tenancy support services including income maximisation, Discretionary Housing Payments mutual exchange, debt and rent arrears advice and HB support. To have a full clean UK driving licence in order to conduct home visits at the client's home, prison, hostels, hospital or other locations as may be necessary. To write and issue statutory S184 decision letters, letters of referral to other authorities where an applicant's local connection lies elsewhere. To ensure full and accurate records of all clients, all advice and support provided. To maintain accurate written and computer records, reports, & other monitoring information as required in connection with the various duties undertaken. To develop effective working relationships with colleagues within Maidstone Borough Council, external bodies, service users, landlords as well as voluntary and other housing organisations. To deal with enquiries and correspondence from clients and their advocates, including solicitors, councillors, MPs, and other housing providers, in line with the Council's corporate response times. To assist with identifying households for nomination into direct lets, assessing suitability and recording this on their case. To complete administrative tasks related to the post as required.
Description Our local government clients in Southwark, London, are seeking a MASH Information Officer to start imediately. To ensure that all contacts and referrals to Children's Social Care and the Multi-Agency Safeguarding Hub (MASH) are processed within agreed timescales and that they form an accurate record of requests for information and/or services. 2 days in the office, 3 days remote. Responsibilities Responsible for good data quality, complying with statutory guidance (Data Protection, Child In Need Census and Safeguarding procedures) and producing information that is accurate, reliable, timely, valid and relevant. Be the first point of contact in the Department for members of the public and partner agencies, providing consultation, advice, support, signposting, and feedback through a range of communication methods (e.g., face-to-face, email, letters, telephone, etc.). To maintain confidentiality on all information relating to service users and staff (past and present), ensuring compliance with the Data Protection Act, London Safeguarding procedures and any other relevant legislation. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Relevant NVQ Level qualification and MASH Administrative experience Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: An appreciation and Understanding of current issues in social work practice and services in place to safeguard children and young people. Experience in managing referrals within Children's Services. Experience of working with multiple agencies to facilitate holistic support. Direct experience of working with service users. Advanced Competency in IT. Ability to cope with high demand and throughput, and work to time scales and be proactive in caseload management. Comply with and promote the Equal Opportunities policy Compliance Requirements 3 Years References Enhanced DBS Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
Apr 16, 2026
Contractor
Description Our local government clients in Southwark, London, are seeking a MASH Information Officer to start imediately. To ensure that all contacts and referrals to Children's Social Care and the Multi-Agency Safeguarding Hub (MASH) are processed within agreed timescales and that they form an accurate record of requests for information and/or services. 2 days in the office, 3 days remote. Responsibilities Responsible for good data quality, complying with statutory guidance (Data Protection, Child In Need Census and Safeguarding procedures) and producing information that is accurate, reliable, timely, valid and relevant. Be the first point of contact in the Department for members of the public and partner agencies, providing consultation, advice, support, signposting, and feedback through a range of communication methods (e.g., face-to-face, email, letters, telephone, etc.). To maintain confidentiality on all information relating to service users and staff (past and present), ensuring compliance with the Data Protection Act, London Safeguarding procedures and any other relevant legislation. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Relevant NVQ Level qualification and MASH Administrative experience Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: An appreciation and Understanding of current issues in social work practice and services in place to safeguard children and young people. Experience in managing referrals within Children's Services. Experience of working with multiple agencies to facilitate holistic support. Direct experience of working with service users. Advanced Competency in IT. Ability to cope with high demand and throughput, and work to time scales and be proactive in caseload management. Comply with and promote the Equal Opportunities policy Compliance Requirements 3 Years References Enhanced DBS Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.
School Organisation Officer Pay Rate: 14.82 per hour PAYE Location: Hybrid basis - you will be expected to complete onsite School Visits, working schedule dependant on onsite visit meetings arranged. Office based in Civic Centre, Walsall Town Centre. Working Hours: 37 hours per week, Monday - Thursday 8.45am to 5.15pm, Friday 8.45am to 4.45pm You will be required to commute during working hours to complete School Visits located around the Walsall Borough. You must hold a valid UK Full Driving licence and have access to own vehicle. Duration: Temporary basis, 6 months initially with potential to extend. All applicants must hold Full UK Driving Licence with access to own vehicle. Opus People Solutions is pleased to announce a temporary position for a School Organisation Officer on behalf of Walsall Council . We are seeking a dynamic and organised individual to join our team and contribute to the efficient management of school places within Walsall. Key Responsibilities: As a School Organisation Officer , you will be responsible for a range of tasks to support the effective organisation and planning of Early Years (EY), School Aged Childcare (SAC) and Special Educational Needs and Disabilities (SEND) capacity across Walsall. Development: To develop an understanding of Early Years, School Aged Childcare and Specialist Educational Needs and Disability legislation and procedures including frequently reviewing documents, identifying key points and strategically plan next steps to move forward Maintain and Update Databases : Ensure accurate and up-to-date pupil projection databases. Prepare Forecasts: Utilise various data sources to prepare forecasts of Early Years and special school pupil numbers. Training and support will be given using published guidance. Collaborate with SEN Team: Liaise with the SEN Team to prepare forecasts for special school pupil numbers. Support Area Reviews: Provide information to the School Organisation Manager and Service Manager for area reviews of Early Years and SEND school place provision. Prepare Documentation: Assist in the preparation of documents, letters, reports, and statutory notices for Early Years and SEND proposals. Administrative Support: Attend and take minutes at meetings, provide administrative support for Pupil Place Planning manager Report Preparation: Prepare reports for stakeholders and decision-makers. Capacity Assessments: To support EY and SAC providers with capacity queries. Training and support will be given. Data: Assist with the review and updating of Early Year, SAC and SEND data Collaborate with IFM Team: Liaise with the IFM team to support expansion projects. Team Collaboration: Work closely and flexibly with all members of the Admissions and Education Sufficiency Requirements: Full UK Driving Licence and access to own vehicle is essential. You will be required to commute during working hours to complete School Visits located around the Walsall Borough. Previous experience within administrative roles, beneficial experience includes experience of working within a school. This role would be ideal for individuals who have previously worked within a School/Educational Setting, as a Child Minder, worked within the Wrap-Around Provision and within Early Years. Previous Data Entry experience is beneficial. Strong organisational and administrative skills. Proficiency in Microsoft Applications and Google Surveys, including Excel, Teams, Outlook and Sharepoint. Willingness to learn and positive can-do attitude. Excellent communication and interpersonal skills Attention to detail and accuracy. Ability to work collaboratively in a team. Flexibility to adapt to changing priorities. If you are a proactive and detail-oriented individual with a passion for contributing to the education sector, we encourage you to apply for this exciting opportunity. Apply Now! Send your CV directly
Apr 16, 2026
Seasonal
School Organisation Officer Pay Rate: 14.82 per hour PAYE Location: Hybrid basis - you will be expected to complete onsite School Visits, working schedule dependant on onsite visit meetings arranged. Office based in Civic Centre, Walsall Town Centre. Working Hours: 37 hours per week, Monday - Thursday 8.45am to 5.15pm, Friday 8.45am to 4.45pm You will be required to commute during working hours to complete School Visits located around the Walsall Borough. You must hold a valid UK Full Driving licence and have access to own vehicle. Duration: Temporary basis, 6 months initially with potential to extend. All applicants must hold Full UK Driving Licence with access to own vehicle. Opus People Solutions is pleased to announce a temporary position for a School Organisation Officer on behalf of Walsall Council . We are seeking a dynamic and organised individual to join our team and contribute to the efficient management of school places within Walsall. Key Responsibilities: As a School Organisation Officer , you will be responsible for a range of tasks to support the effective organisation and planning of Early Years (EY), School Aged Childcare (SAC) and Special Educational Needs and Disabilities (SEND) capacity across Walsall. Development: To develop an understanding of Early Years, School Aged Childcare and Specialist Educational Needs and Disability legislation and procedures including frequently reviewing documents, identifying key points and strategically plan next steps to move forward Maintain and Update Databases : Ensure accurate and up-to-date pupil projection databases. Prepare Forecasts: Utilise various data sources to prepare forecasts of Early Years and special school pupil numbers. Training and support will be given using published guidance. Collaborate with SEN Team: Liaise with the SEN Team to prepare forecasts for special school pupil numbers. Support Area Reviews: Provide information to the School Organisation Manager and Service Manager for area reviews of Early Years and SEND school place provision. Prepare Documentation: Assist in the preparation of documents, letters, reports, and statutory notices for Early Years and SEND proposals. Administrative Support: Attend and take minutes at meetings, provide administrative support for Pupil Place Planning manager Report Preparation: Prepare reports for stakeholders and decision-makers. Capacity Assessments: To support EY and SAC providers with capacity queries. Training and support will be given. Data: Assist with the review and updating of Early Year, SAC and SEND data Collaborate with IFM Team: Liaise with the IFM team to support expansion projects. Team Collaboration: Work closely and flexibly with all members of the Admissions and Education Sufficiency Requirements: Full UK Driving Licence and access to own vehicle is essential. You will be required to commute during working hours to complete School Visits located around the Walsall Borough. Previous experience within administrative roles, beneficial experience includes experience of working within a school. This role would be ideal for individuals who have previously worked within a School/Educational Setting, as a Child Minder, worked within the Wrap-Around Provision and within Early Years. Previous Data Entry experience is beneficial. Strong organisational and administrative skills. Proficiency in Microsoft Applications and Google Surveys, including Excel, Teams, Outlook and Sharepoint. Willingness to learn and positive can-do attitude. Excellent communication and interpersonal skills Attention to detail and accuracy. Ability to work collaboratively in a team. Flexibility to adapt to changing priorities. If you are a proactive and detail-oriented individual with a passion for contributing to the education sector, we encourage you to apply for this exciting opportunity. Apply Now! Send your CV directly
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)
Apr 16, 2026
Full time
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)
A leading healthcare provider in Greater London seeks a Hospital Concierge Officer at the Cromwell Hospital. This full-time position offers a salary of £29,000 plus benefits. The Hospital Concierge will provide exceptional customer service, act as the first point of contact for patients and visitors, and ensure a smooth experience by managing logistics and inquiries. Strong communication skills and front-of-house experience are essential. The role is Monday to Friday with varying shifts.
Apr 16, 2026
Full time
A leading healthcare provider in Greater London seeks a Hospital Concierge Officer at the Cromwell Hospital. This full-time position offers a salary of £29,000 plus benefits. The Hospital Concierge will provide exceptional customer service, act as the first point of contact for patients and visitors, and ensure a smooth experience by managing logistics and inquiries. Strong communication skills and front-of-house experience are essential. The role is Monday to Friday with varying shifts.
Payroll & HR Opportunities Multiple Roles Available We are recruiting for multiple exciting opportunities within a busy shared services environment: Payroll Officer and Payroll, Pensions & HR Administrator . Both roles support payroll and HR services for employees, delivering accurate processing, excellent customer service, and efficient administrative support. The Roles Payroll Officer Handle complex payroll/pensions processing and calculations Provide specialist advice and support to colleagues and managers Check and monitor quality of work within the team Resolve complex queries and support continuous improvement Payroll, Pensions & HR Administrator Process payroll changes, new starters, and contractual updates Maintain accurate records and produce standard correspondence Respond to employee queries and provide guidance Support day-to-day administrative and payroll processes About You Experience in payroll, pensions, HR admin, or similar environment Strong numeracy and attention to detail Confident using IT systems (e.g. Excel, Word, payroll systems like SAP/Oracle) Excellent communication and customer service skills Able to prioritise workload and meet deadlines in a busy environment What s on Offer Opportunities at different levels to suit your experience Supportive team environment with training and development Varied roles combining administration, customer service, and technical payroll work These roles are ideal for individuals looking to build or progress a career in payroll, pensions, or HR within a structured and supportive environment.
Apr 16, 2026
Contractor
Payroll & HR Opportunities Multiple Roles Available We are recruiting for multiple exciting opportunities within a busy shared services environment: Payroll Officer and Payroll, Pensions & HR Administrator . Both roles support payroll and HR services for employees, delivering accurate processing, excellent customer service, and efficient administrative support. The Roles Payroll Officer Handle complex payroll/pensions processing and calculations Provide specialist advice and support to colleagues and managers Check and monitor quality of work within the team Resolve complex queries and support continuous improvement Payroll, Pensions & HR Administrator Process payroll changes, new starters, and contractual updates Maintain accurate records and produce standard correspondence Respond to employee queries and provide guidance Support day-to-day administrative and payroll processes About You Experience in payroll, pensions, HR admin, or similar environment Strong numeracy and attention to detail Confident using IT systems (e.g. Excel, Word, payroll systems like SAP/Oracle) Excellent communication and customer service skills Able to prioritise workload and meet deadlines in a busy environment What s on Offer Opportunities at different levels to suit your experience Supportive team environment with training and development Varied roles combining administration, customer service, and technical payroll work These roles are ideal for individuals looking to build or progress a career in payroll, pensions, or HR within a structured and supportive environment.
About the Role A superb opportunity for a proactive and detail-focused Welsh speaking Registration Officer to join a Qualifications and Registration team in Cardiff on a 12 month fixed term contract . This is an excellent opportunity to play a key role in maintaining high-quality registration and qualification services for education professionals across Wales click apply for full job details
Apr 16, 2026
Full time
About the Role A superb opportunity for a proactive and detail-focused Welsh speaking Registration Officer to join a Qualifications and Registration team in Cardiff on a 12 month fixed term contract . This is an excellent opportunity to play a key role in maintaining high-quality registration and qualification services for education professionals across Wales click apply for full job details
Vibe Recruit are working with a client to recruit an Admissions Officer. This role focuses on supporting course administration, student admissions, and general office operations, alongside assisting with marketing and senior team support. Location: Malvern, Worcestershire Working Hours: Monday to Friday, 09:00 - 17:00 Salary: up to £27,000 (depending on experience) Key Responsibilities General admin: click apply for full job details
Apr 16, 2026
Full time
Vibe Recruit are working with a client to recruit an Admissions Officer. This role focuses on supporting course administration, student admissions, and general office operations, alongside assisting with marketing and senior team support. Location: Malvern, Worcestershire Working Hours: Monday to Friday, 09:00 - 17:00 Salary: up to £27,000 (depending on experience) Key Responsibilities General admin: click apply for full job details
PA to the Senior Leadership team ( Maternity Cover) We have an exciting opportunity for a highly motivated and enthusiastic individual to join an international children's charity as the Personal Assistant (PA) to the Senior Leadership Directors. Position: PA to the Senior Leadership team Location: Milton Keynes / Hybrid 2 days a week in the office Hours: Full time 36.5 hours per week Contract: 12 Month Fixed Term Contract Salary: circa £30,874 per annum good range of benefits Closing Date: 23rd April 2026. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified. About the Role This is a key support role providing high level administrative and organisational assistance to senior leaders. You will play an important part in ensuring the smooth running of the directorate and enabling leaders to focus on delivering impact. Key responsibilities include: Providing full executive support including diary management, meetings and correspondence Acting as a key point of contact for internal teams and external stakeholders Preparing reports, presentations and documents to a high standard Coordinating meetings, events, away days and internal activities Supporting project delivery and ensuring deadlines are met Managing complex travel arrangements including itineraries and logistics Supporting wider directorate activity and contributing to team effectiveness About you: Proven Experience: A successful track record of supporting directors or chief executives, demonstrating the ability to work efficiently within an organisational framework. Organisational Skills: Exceptional organisational abilities with a keen attention to detail, ensuring all tasks are completed accurately and efficiently. Communication Skills: Excellent written and verbal communication skills, capable of liaising effectively with a broad range of stakeholders. Motivation and Enthusiasm: A proactive and enthusiastic approach to work, with a passion for contributing to a mission-driven organisation. Flexibility: The ability to adapt to changing priorities and work effectively in a dynamic environment. The charity's Christian identity underpins everything they do. As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it. Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client's Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. Benefits include: a flexible and supportive working culture, pension scheme (with employer contributions), generous holiday allowance, free parking (Milton Keynes office), opportunities for faith-based gatherings, prayer, and devotionals and a welcoming, purpose-driven team who are passionate about making a difference. About the Organisation Joining the charity means becoming part of an energetic and flexible team committed to making a positive impact in the world. As an employee, you will play a crucial role in supporting Fundraising efforts, helping to drive the mission forward. You will have the opportunity to work in an environment that values collaboration, innovation, and dedication to humanitarian causes. Our client values diversity and aspires to reflect this in their workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability. Other roles you may have experience of could include; Executive Assistant, Senior Administrator, Team Assistant, Office Manager, Executive Support Officer, Personal Assistant. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Apr 16, 2026
Full time
PA to the Senior Leadership team ( Maternity Cover) We have an exciting opportunity for a highly motivated and enthusiastic individual to join an international children's charity as the Personal Assistant (PA) to the Senior Leadership Directors. Position: PA to the Senior Leadership team Location: Milton Keynes / Hybrid 2 days a week in the office Hours: Full time 36.5 hours per week Contract: 12 Month Fixed Term Contract Salary: circa £30,874 per annum good range of benefits Closing Date: 23rd April 2026. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified. About the Role This is a key support role providing high level administrative and organisational assistance to senior leaders. You will play an important part in ensuring the smooth running of the directorate and enabling leaders to focus on delivering impact. Key responsibilities include: Providing full executive support including diary management, meetings and correspondence Acting as a key point of contact for internal teams and external stakeholders Preparing reports, presentations and documents to a high standard Coordinating meetings, events, away days and internal activities Supporting project delivery and ensuring deadlines are met Managing complex travel arrangements including itineraries and logistics Supporting wider directorate activity and contributing to team effectiveness About you: Proven Experience: A successful track record of supporting directors or chief executives, demonstrating the ability to work efficiently within an organisational framework. Organisational Skills: Exceptional organisational abilities with a keen attention to detail, ensuring all tasks are completed accurately and efficiently. Communication Skills: Excellent written and verbal communication skills, capable of liaising effectively with a broad range of stakeholders. Motivation and Enthusiasm: A proactive and enthusiastic approach to work, with a passion for contributing to a mission-driven organisation. Flexibility: The ability to adapt to changing priorities and work effectively in a dynamic environment. The charity's Christian identity underpins everything they do. As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it. Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client's Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. Benefits include: a flexible and supportive working culture, pension scheme (with employer contributions), generous holiday allowance, free parking (Milton Keynes office), opportunities for faith-based gatherings, prayer, and devotionals and a welcoming, purpose-driven team who are passionate about making a difference. About the Organisation Joining the charity means becoming part of an energetic and flexible team committed to making a positive impact in the world. As an employee, you will play a crucial role in supporting Fundraising efforts, helping to drive the mission forward. You will have the opportunity to work in an environment that values collaboration, innovation, and dedication to humanitarian causes. Our client values diversity and aspires to reflect this in their workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability. Other roles you may have experience of could include; Executive Assistant, Senior Administrator, Team Assistant, Office Manager, Executive Support Officer, Personal Assistant. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Position: Streetpride Operational Support Officer Location: Stores Road, Derby, DE21 4BD Start Date: ASAP Contract Duration: 10+ Months Working Hours: 37 hours per week Pay Rate: £ 14.35 Per Hour Job Reference: (phone number removed) What we are looking for We are seeking a reliable and organised Operational Support Officer (Workshop Administrator) to provide administrative and operational support within the Workshop function at Stores Road Depot. This is a non-frontline role ideal for candidates with strong admin, coordination, and customer service skills. Job Responsibilities Provide administrative support to the Workshop and Fleet operations Receive visitors and handle workshop reception duties Book in planned and reactive maintenance work Create and manage job records for technicians using Fleet Management systems Manage vehicle keys, tagging, and workshop parking coordination Issue courtesy vehicles when required Keep internal stakeholders updated on vehicle progress Maintain and update spreadsheets and internal systems Enter manual records and maintain accurate vehicle files Assist with financial/admin tasks including recharge information Support Fleet operations during staff absences (e.g., hire vehicles, fuel cards) Ensure a high standard of customer service at all times Requirements Essential Previous experience in administration or clerical roles Strong IT skills (MS Excel, Word, Outlook) Good organisational and time management skills Strong communication and customer service abilities Ability to work both independently and as part of a team Attention to detail and ability to manage records accurately Desirable Experience in a fleet, workshop, or transport environment Knowledge of Fleet Management systems Understanding of financial/admin processes Awareness of Equality Act 2010 Additional Requirements Must be comfortable working in a depot environment PPE required: Hi-Vis Jacket & Safety Shoes Flexible and willing to support operational needs DISCLAIMER : By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Apr 16, 2026
Contractor
Position: Streetpride Operational Support Officer Location: Stores Road, Derby, DE21 4BD Start Date: ASAP Contract Duration: 10+ Months Working Hours: 37 hours per week Pay Rate: £ 14.35 Per Hour Job Reference: (phone number removed) What we are looking for We are seeking a reliable and organised Operational Support Officer (Workshop Administrator) to provide administrative and operational support within the Workshop function at Stores Road Depot. This is a non-frontline role ideal for candidates with strong admin, coordination, and customer service skills. Job Responsibilities Provide administrative support to the Workshop and Fleet operations Receive visitors and handle workshop reception duties Book in planned and reactive maintenance work Create and manage job records for technicians using Fleet Management systems Manage vehicle keys, tagging, and workshop parking coordination Issue courtesy vehicles when required Keep internal stakeholders updated on vehicle progress Maintain and update spreadsheets and internal systems Enter manual records and maintain accurate vehicle files Assist with financial/admin tasks including recharge information Support Fleet operations during staff absences (e.g., hire vehicles, fuel cards) Ensure a high standard of customer service at all times Requirements Essential Previous experience in administration or clerical roles Strong IT skills (MS Excel, Word, Outlook) Good organisational and time management skills Strong communication and customer service abilities Ability to work both independently and as part of a team Attention to detail and ability to manage records accurately Desirable Experience in a fleet, workshop, or transport environment Knowledge of Fleet Management systems Understanding of financial/admin processes Awareness of Equality Act 2010 Additional Requirements Must be comfortable working in a depot environment PPE required: Hi-Vis Jacket & Safety Shoes Flexible and willing to support operational needs DISCLAIMER : By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
About the Role We are currently recruiting for an experienced Housing Officer to join a fast-paced, generic housing team. This is a varied, hands-on position suited to a confident professional who is comfortable managing their own caseload and dealing with a wide range of tenancy-related matters. This is a fully office and patch-based role, requiring regular on-site presence and direct engagement with residents. Key Responsibilities Tenancy Management Manage a portfolio of tenancies, ensuring residents adhere to tenancy agreements Carry out tenancy audits and routine property inspections Respond to general tenancy enquiries and resolve issues effectively Income & Arrears Management Monitor rent accounts and take appropriate action to address arrears Support residents experiencing financial hardship and refer to support services where appropriate Anti-Social Behaviour (ASB) Investigate reports of ASB and manage cases through to resolution Work in partnership with relevant agencies and take enforcement action where required Safeguarding & Complex Cases Identify and manage complex tenancy issues, including vulnerable residents and hoarding cases Liaise with external partners such as police, social care, and health services to provide coordinated support Customer Service & Administration Provide responsive and professional customer service, including phone and casework support Maintain accurate records, case notes, and documentation Ensure all work is carried out in line with policies and procedures Person Specification Essential Experience & Skills: Demonstrable experience working as a Housing Officer within a UK Local Authority Strong knowledge of tenancy management, rent arrears recovery, and ASB case handling Experience managing complex and sensitive cases Ability to work independently and manage a diverse workload Excellent communication and interpersonal skills Experience working with external partners such as police, social services, and healthcare professionals If you're interested please apply.
Apr 16, 2026
Contractor
About the Role We are currently recruiting for an experienced Housing Officer to join a fast-paced, generic housing team. This is a varied, hands-on position suited to a confident professional who is comfortable managing their own caseload and dealing with a wide range of tenancy-related matters. This is a fully office and patch-based role, requiring regular on-site presence and direct engagement with residents. Key Responsibilities Tenancy Management Manage a portfolio of tenancies, ensuring residents adhere to tenancy agreements Carry out tenancy audits and routine property inspections Respond to general tenancy enquiries and resolve issues effectively Income & Arrears Management Monitor rent accounts and take appropriate action to address arrears Support residents experiencing financial hardship and refer to support services where appropriate Anti-Social Behaviour (ASB) Investigate reports of ASB and manage cases through to resolution Work in partnership with relevant agencies and take enforcement action where required Safeguarding & Complex Cases Identify and manage complex tenancy issues, including vulnerable residents and hoarding cases Liaise with external partners such as police, social care, and health services to provide coordinated support Customer Service & Administration Provide responsive and professional customer service, including phone and casework support Maintain accurate records, case notes, and documentation Ensure all work is carried out in line with policies and procedures Person Specification Essential Experience & Skills: Demonstrable experience working as a Housing Officer within a UK Local Authority Strong knowledge of tenancy management, rent arrears recovery, and ASB case handling Experience managing complex and sensitive cases Ability to work independently and manage a diverse workload Excellent communication and interpersonal skills Experience working with external partners such as police, social services, and healthcare professionals If you're interested please apply.
Join Our NHS Team - Patient Services Administrator Location - Belfast City Centre Rate of pay - 12.75 per hour Monday to Friday 9am until 5pm Are you organised, detail-focused, and passionate about supporting patient care? We're looking for a dedicated Patient Services Administrator to join our NHS team and help manage vital patient communications and entitlement processes. What you'll do: Prepare and issue initial correspondence and reminder letters to patients. Record and update all patient correspondence and documentation using our Case Management System. Assess patient entitlement based on information received. Manage and update patient entitlement information on the BSO registration system. Verify the accuracy of all case management outputs, including patient letters. Handle patient enquiries directly, providing guidance in person or over the phone with professionalism and care. What we're looking for: Strong attention to detail and accuracy. Excellent communication and organisational skills. A commitment to providing outstanding service to patients and colleagues. This role offers the chance to play an essential part in supporting equitable access to NHS care and ensuring patients get the right information, every time. Apply today ! Send cv Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Apr 16, 2026
Seasonal
Join Our NHS Team - Patient Services Administrator Location - Belfast City Centre Rate of pay - 12.75 per hour Monday to Friday 9am until 5pm Are you organised, detail-focused, and passionate about supporting patient care? We're looking for a dedicated Patient Services Administrator to join our NHS team and help manage vital patient communications and entitlement processes. What you'll do: Prepare and issue initial correspondence and reminder letters to patients. Record and update all patient correspondence and documentation using our Case Management System. Assess patient entitlement based on information received. Manage and update patient entitlement information on the BSO registration system. Verify the accuracy of all case management outputs, including patient letters. Handle patient enquiries directly, providing guidance in person or over the phone with professionalism and care. What we're looking for: Strong attention to detail and accuracy. Excellent communication and organisational skills. A commitment to providing outstanding service to patients and colleagues. This role offers the chance to play an essential part in supporting equitable access to NHS care and ensuring patients get the right information, every time. Apply today ! Send cv Brook Street NMR is acting as an Employment Business in relation to this vacancy.
