Job Title: Resident Liaison Officer Job Type: Permanent, Full time Location: Grantham Rate of pay: £28,250k Are you a Resident Liaison Officer looking for work? ARC are currently looking for a Resident Liaison Officer. For this position, you must be able to do the following: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments Understand the works, programme and scope of works Provide site reports and updates for client and site management Prepare and distribute all communications to residents Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in Compile, devise and implement procedures and administration to compliment your role Be available for residents meetings, and meetings with the client as and when Site meetings Housing officers, estate developments or joint management board meetings Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process Letter process for the neighbouring property s explaining all works Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
Apr 17, 2026
Full time
Job Title: Resident Liaison Officer Job Type: Permanent, Full time Location: Grantham Rate of pay: £28,250k Are you a Resident Liaison Officer looking for work? ARC are currently looking for a Resident Liaison Officer. For this position, you must be able to do the following: To ensure and maintain the resident liaison daily diary, record any incidents, and record all appointments Understand the works, programme and scope of works Provide site reports and updates for client and site management Prepare and distribute all communications to residents Establish a resident s charter, maintain files, keep a log of complaints and any query s that would come in Compile, devise and implement procedures and administration to compliment your role Be available for residents meetings, and meetings with the client as and when Site meetings Housing officers, estate developments or joint management board meetings Carry out pre visits to each neighbouring resident to explain the planned works and assist them in understanding the process Letter process for the neighbouring property s explaining all works Regular checks on residents throughout the day and the end of the working day Any claims, compensation and complaints are dealt within a time scale and with care You must have previous proven experience in social housing, knowledge of roofing & kitchens, health & safety knowledge and occupied refurbishment knowledge. Please contact our Maintenance Recruitment specialists if you are available for this position - (phone number removed) ARC GROUP A focus on recruitment, a passion for people.
The role involves working closely with patients, their families, and healthcare professionals to improve patient experience and service delivery. Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof reading skills are also essential. Main duties of the job The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. The ideal candidate will have experience of working in complaints within a healthcare or social care setting. This position requires a highly organised and motivated individual with experience of responding to complex complaints and providing specialist advice. About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres, and a wide range of specialist services. We are known for delivering high quality, patient centred care, with a strong focus on safety, experience, and continuous improvement across everything we do. Job details Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47,279 Key responsibilities Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About you Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Qualifications Experience in complaints management within a healthcare setting. Strong knowledge of NHS and/or independent healthcare complaints regulations and procedures. Excellent communication and interpersonal skills. Ability to analyse complex information and produce detailed reports. Proficiency in IT and data management systems. Experience Knowledge of patient safety and quality improvement initiatives. Desirable experience Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development with clear career pathways and access to further education. Safer recruitment / EEO statement We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 17, 2026
Full time
The role involves working closely with patients, their families, and healthcare professionals to improve patient experience and service delivery. Given the nature of the work, the ability to effectively manage challenging situations and behaviours is crucial, along with a high level of resilience and emotional intelligence. You will need an enquiring mind and excellent analytical and report writing skills. Attention to detail and proof reading skills are also essential. Main duties of the job The Complaints Officer is a central role in managing and resolving complaints within The London Clinic. The ideal candidate will have experience of working in complaints within a healthcare or social care setting. This position requires a highly organised and motivated individual with experience of responding to complex complaints and providing specialist advice. About us Established in 1932, The London Clinic is one of the UK's largest independent charitable hospitals, based in the heart of central London. We operate across 8 closely connected sites, with our main hospital offering 234 beds, 10 operating theatres, and a wide range of specialist services. We are known for delivering high quality, patient centred care, with a strong focus on safety, experience, and continuous improvement across everything we do. Job details Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47,279 Key responsibilities Manage complex complaints end to end to deliver timely and fair resolutions Investigate concerns thoroughly to establish facts and support informed outcomes Produce clear, high quality written responses to ensure professional and transparent communication Apply regulatory standards to ensure complaints are handled compliantly and consistently Advise and support managers to strengthen complaints handling across the hospital Keep complainants informed to maintain trust and confidence throughout the process Analyse complaint trends to identify risks and drive service improvements Deliver clear reporting to support senior decision making Support patient feedback initiatives to strengthen patient voice and experience Contribute to governance forums to embed learning and continuous improvement Work in an organised way with good attention to detail to ensure accuracy across all documentation and case management About you Experience managing complaints within healthcare Strong understanding of complaints processes and regulatory frameworks Excellent written and verbal communication skills Confident handling complex and sensitive situations Highly organised with strong attention to detail Able to analyse information and produce clear, structured reports Resilient, empathetic, and patient focused in your approach Qualifications Experience in complaints management within a healthcare setting. Strong knowledge of NHS and/or independent healthcare complaints regulations and procedures. Excellent communication and interpersonal skills. Ability to analyse complex information and produce detailed reports. Proficiency in IT and data management systems. Experience Knowledge of patient safety and quality improvement initiatives. Desirable experience Desirable experience includes working within independent healthcare, using Datix, and exposure to quality improvement or patient safety initiatives. Benefits Private Medical Insurance Contributory pension scheme (total contribution up to 20%) 25 days holiday plus bank holidays Life assurance Travel season ticket loan Family friendly benefits A range of retail discounts Excellent career development with clear career pathways and access to further education. Safer recruitment / EEO statement We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Customer Support Administrator Are you ready to take your customer service skills to the next level? Lloyds Banking Group are seeking a dynamic and enthusiastic Customer Support Administrator to join our team on a temporary basis in the vibrant Central Waterfront, Dundee. This role is perfect for someone who thrives in a fast-paced environment and loves to make a difference in customers' lives! Contract Details: Contract Type: Temporary Start Date: April 2026 Contract Length: 3 months Working Pattern: Full Time (Mon-Fri, 9 am - 5 pm) Work Arrangement: 3 days per week from home Location: Our office is conveniently located just a 5-minute walk from Dundee train station, making it easily accessible for all. What You'll Do: As a Customer Support Administrator, you will play a crucial role in ensuring our customers receive the highest level of service. Your responsibilities will include: Acting as a liaison between complaints officers and customers Providing regular updates to customers via phone or email Managing customer correspondence and maintaining an organized inbox Logging all correspondence on the case record Processing payments to customers accurately Collaborating with internal teams to resolve issues Logging new complaints and ensuring they are addressed promptly Balancing phone-based work with administrative tasks What We're Looking For: To succeed in this role, you should possess the following skills and experience: A solid background in administration Excellent phone-based customer service skills Ability to handle challenging calls with grace and professionalism Strong verbal and written communication skills A good level of IT proficiency Adaptability and a positive attitude Benefits You'll Love: Weekly Pay with online payslips for your convenience. Annual Leave: Enjoy an annual leave allowance of 31 days per year. Employee Assistance Programme: Access to support when you need it. Eyecare Vouchers and access to the Boost Benefits program, offering discounted shopping vouchers, services, attraction tickets, and more. Smart Spending App for easy management of your finances. Workplace Pension Scheme to secure your future. Why Join Us? Full Training Provided: We believe in your potential and will equip you with the skills you need to excel in this role. Supportive Environment: Join a team that values collaboration and open communication. Flexible Work Options: Enjoy the balance of working from home and in the office. If you're looking for a rewarding opportunity to make a positive impact and grow your career in customer service, we want to hear from you! Apply Now! Send your CV and you will hear from us within 2 working days. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Apr 17, 2026
Seasonal
Customer Support Administrator Are you ready to take your customer service skills to the next level? Lloyds Banking Group are seeking a dynamic and enthusiastic Customer Support Administrator to join our team on a temporary basis in the vibrant Central Waterfront, Dundee. This role is perfect for someone who thrives in a fast-paced environment and loves to make a difference in customers' lives! Contract Details: Contract Type: Temporary Start Date: April 2026 Contract Length: 3 months Working Pattern: Full Time (Mon-Fri, 9 am - 5 pm) Work Arrangement: 3 days per week from home Location: Our office is conveniently located just a 5-minute walk from Dundee train station, making it easily accessible for all. What You'll Do: As a Customer Support Administrator, you will play a crucial role in ensuring our customers receive the highest level of service. Your responsibilities will include: Acting as a liaison between complaints officers and customers Providing regular updates to customers via phone or email Managing customer correspondence and maintaining an organized inbox Logging all correspondence on the case record Processing payments to customers accurately Collaborating with internal teams to resolve issues Logging new complaints and ensuring they are addressed promptly Balancing phone-based work with administrative tasks What We're Looking For: To succeed in this role, you should possess the following skills and experience: A solid background in administration Excellent phone-based customer service skills Ability to handle challenging calls with grace and professionalism Strong verbal and written communication skills A good level of IT proficiency Adaptability and a positive attitude Benefits You'll Love: Weekly Pay with online payslips for your convenience. Annual Leave: Enjoy an annual leave allowance of 31 days per year. Employee Assistance Programme: Access to support when you need it. Eyecare Vouchers and access to the Boost Benefits program, offering discounted shopping vouchers, services, attraction tickets, and more. Smart Spending App for easy management of your finances. Workplace Pension Scheme to secure your future. Why Join Us? Full Training Provided: We believe in your potential and will equip you with the skills you need to excel in this role. Supportive Environment: Join a team that values collaboration and open communication. Flexible Work Options: Enjoy the balance of working from home and in the office. If you're looking for a rewarding opportunity to make a positive impact and grow your career in customer service, we want to hear from you! Apply Now! Send your CV and you will hear from us within 2 working days. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports Ensure all complaints are managed in line with policy, escalating where necessary Act as the first point of contact for customer information, coordinating responses across teams Liaise with tenants regarding works programmes and investment plans Attend customer meetings, inductions, open days, and engagement events Gather and analyse tenant satisfaction data, identifying trends and areas for improvement Support the Project Manager with reports and action plans to enhance service performance Record and promote positive customer feedback to support service improvement Requirements: Strong communication and interpersonal skills Experience handling complaints, customer enquiries, or tenant liaison Full UK Drivers Licence Please reply with an up to date CV ASAP if this role would be of interest to you!
Apr 17, 2026
Contractor
Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports Ensure all complaints are managed in line with policy, escalating where necessary Act as the first point of contact for customer information, coordinating responses across teams Liaise with tenants regarding works programmes and investment plans Attend customer meetings, inductions, open days, and engagement events Gather and analyse tenant satisfaction data, identifying trends and areas for improvement Support the Project Manager with reports and action plans to enhance service performance Record and promote positive customer feedback to support service improvement Requirements: Strong communication and interpersonal skills Experience handling complaints, customer enquiries, or tenant liaison Full UK Drivers Licence Please reply with an up to date CV ASAP if this role would be of interest to you!
The Boarding Schools' Association
Rugby, Warwickshire
Salary: c.£85,000 FTE, plus significant fee remission Part time (20-25 hours per week), all year round Flexible location Rugby School Group is seeking to appoint a pragmatic and commercially minded lawyer as In-House Counsel. Reporting to the Chief Operating Officer, this role will act as the Group's principal internal legal adviser, providing clear, proportionate and solutions-focused advice across a broad range of matters. These include contracts, parent terms, employment matters, data protection, governance, complaints, and wider legal risk, alongside coordinating external legal support where required. The post-holder will also support the Group's global operations, working with the Group's external lawyers to draft and agree contracts with overseas partners. This is a varied role within a growing education group, offering the opportunity to work closely with senior leaders and Governors, while maintaining a high degree of autonomy over your workload. We are looking for a qualified solicitor with strong judgement, excellent drafting skills and the ability to translate legal advice into practical outcomes. The successful candidate is likely to bring experience in areas such as employment law or charity law, although we would also welcome applications from candidates whose expertise has been developed in other practice areas relevant to the role. Whatever their background, the postholder will need to be interested in developing expertise in education-related matters, including areas such as the Equality Act and the Independent School Standards. The role is offered on a part-time, flexible basis (20-25 hours per week). The post-holder will be expected to work at least one day per week in Rugby, and at least one other at Rugby or a Group prep school. The role will suit someone looking for high-quality, varied work in a role that offers greater work / life balance and flexibility than is typically available in private practice. In addition to salary, benefits include generous fee remission at Rugby School and/or one of the Group's prep schools where applicable. Closing date: 21 April 2026 First-round interviews (online): 27 April 2026 Second-round interviews (in person): 5 / 6 May 2026 Applications will be considered upon receipt and we reserve the right to make an appointment before the closing date. Please Note The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS). It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment or age. Recruitment Agencies We have a team of internal recruiters and advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance, we will reach out to our trusted partners. Any speculative CVs we receive will not be accepted as an introduction.
Apr 17, 2026
Full time
Salary: c.£85,000 FTE, plus significant fee remission Part time (20-25 hours per week), all year round Flexible location Rugby School Group is seeking to appoint a pragmatic and commercially minded lawyer as In-House Counsel. Reporting to the Chief Operating Officer, this role will act as the Group's principal internal legal adviser, providing clear, proportionate and solutions-focused advice across a broad range of matters. These include contracts, parent terms, employment matters, data protection, governance, complaints, and wider legal risk, alongside coordinating external legal support where required. The post-holder will also support the Group's global operations, working with the Group's external lawyers to draft and agree contracts with overseas partners. This is a varied role within a growing education group, offering the opportunity to work closely with senior leaders and Governors, while maintaining a high degree of autonomy over your workload. We are looking for a qualified solicitor with strong judgement, excellent drafting skills and the ability to translate legal advice into practical outcomes. The successful candidate is likely to bring experience in areas such as employment law or charity law, although we would also welcome applications from candidates whose expertise has been developed in other practice areas relevant to the role. Whatever their background, the postholder will need to be interested in developing expertise in education-related matters, including areas such as the Equality Act and the Independent School Standards. The role is offered on a part-time, flexible basis (20-25 hours per week). The post-holder will be expected to work at least one day per week in Rugby, and at least one other at Rugby or a Group prep school. The role will suit someone looking for high-quality, varied work in a role that offers greater work / life balance and flexibility than is typically available in private practice. In addition to salary, benefits include generous fee remission at Rugby School and/or one of the Group's prep schools where applicable. Closing date: 21 April 2026 First-round interviews (online): 27 April 2026 Second-round interviews (in person): 5 / 6 May 2026 Applications will be considered upon receipt and we reserve the right to make an appointment before the closing date. Please Note The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS). It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment or age. Recruitment Agencies We have a team of internal recruiters and advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance, we will reach out to our trusted partners. Any speculative CVs we receive will not be accepted as an introduction.
We Manage Jobs(WMJobs)
Burton-on-trent, Staffordshire
A local government authority in the United Kingdom is seeking an experienced Environmental Health / Food Safety Officer to ensure compliance with food safety and public health legislation. Responsibilities include conducting inspections, providing professional advice, and managing food-related complaints. The ideal candidate will have a Bsc/Msc in Environmental Health and proven experience in the field. The role offers a competitive salary and opportunities for professional development in a supportive team environment.
Apr 17, 2026
Full time
A local government authority in the United Kingdom is seeking an experienced Environmental Health / Food Safety Officer to ensure compliance with food safety and public health legislation. Responsibilities include conducting inspections, providing professional advice, and managing food-related complaints. The ideal candidate will have a Bsc/Msc in Environmental Health and proven experience in the field. The role offers a competitive salary and opportunities for professional development in a supportive team environment.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI-enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de-escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)
Apr 16, 2026
Full time
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI-enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de-escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)
Private Sector Housing Officer (Enforcement) - Sussex Local Authority 45 per hour 3-Month Initial Contract Hybrid Working We are currently working in partnership with a Local Authority in Sussex to appoint an experienced Private Sector Housing Officer on an initial 3-month contract. This is a key role within a busy team, focused on driving up standards across the Private Rented Sector, with a strong emphasis on enforcement activity and the implementation of the Renters Rights Act . The Role You will take ownership of a varied and complex caseload, focusing on proactive enforcement and ensuring compliance with current and emerging legislation. Key responsibilities include: Carrying out HHSRS inspections and property assessments Investigating housing complaints, hazards, and disrepair cases Leading on enforcement action , including improvement notices and prohibition orders Supporting the implementation of the Renters Rights Act , ensuring policies and procedures are effectively applied Processing and enforcing HMO licensing applications Issuing Civil Penalties and preparing cases for prosecution where required Liaising with landlords, tenants, and internal departments Preparing detailed case files for tribunal or court proceedings About you: To be successful in this role, you will have: Proven experience within Private Sector Housing in a Local Authority setting Strong working knowledge of the Housing Act 2004 and HHSRS Demonstrable experience in enforcement and legal processes Familiarity with (or exposure to) the Renters Rights Act / upcoming reforms Experience managing HMO licensing and compliance The ability to manage your own caseload independently Excellent communication, organisation, and stakeholder engagement skills Contract Details Rate: 45 per hour Contract Length: Initial 3 months (potential for extension) Working Pattern: Hybrid (typically 2-3 days onsite) Start Date: ASAP This is a great opportunity to join a proactive Local Authority at a pivotal time of legislative change, where you'll play a key role in strengthening enforcement activity and shaping how new regulations are delivered on the ground. For more information, give me a call on (phone number removed) or email (url removed)
Apr 16, 2026
Contractor
Private Sector Housing Officer (Enforcement) - Sussex Local Authority 45 per hour 3-Month Initial Contract Hybrid Working We are currently working in partnership with a Local Authority in Sussex to appoint an experienced Private Sector Housing Officer on an initial 3-month contract. This is a key role within a busy team, focused on driving up standards across the Private Rented Sector, with a strong emphasis on enforcement activity and the implementation of the Renters Rights Act . The Role You will take ownership of a varied and complex caseload, focusing on proactive enforcement and ensuring compliance with current and emerging legislation. Key responsibilities include: Carrying out HHSRS inspections and property assessments Investigating housing complaints, hazards, and disrepair cases Leading on enforcement action , including improvement notices and prohibition orders Supporting the implementation of the Renters Rights Act , ensuring policies and procedures are effectively applied Processing and enforcing HMO licensing applications Issuing Civil Penalties and preparing cases for prosecution where required Liaising with landlords, tenants, and internal departments Preparing detailed case files for tribunal or court proceedings About you: To be successful in this role, you will have: Proven experience within Private Sector Housing in a Local Authority setting Strong working knowledge of the Housing Act 2004 and HHSRS Demonstrable experience in enforcement and legal processes Familiarity with (or exposure to) the Renters Rights Act / upcoming reforms Experience managing HMO licensing and compliance The ability to manage your own caseload independently Excellent communication, organisation, and stakeholder engagement skills Contract Details Rate: 45 per hour Contract Length: Initial 3 months (potential for extension) Working Pattern: Hybrid (typically 2-3 days onsite) Start Date: ASAP This is a great opportunity to join a proactive Local Authority at a pivotal time of legislative change, where you'll play a key role in strengthening enforcement activity and shaping how new regulations are delivered on the ground. For more information, give me a call on (phone number removed) or email (url removed)
About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role Provide an administrative support service to the operations manager and centre/home, to support the young people residing at Centre/home. What is the day-to-day of the role: Produce all types of work processing on behalf of the line manager and other staff and tracking responses. Act as the main point of contact for the unit, investigating complex queries and simple complaints, assessing the nature of calls/emails, referring them to the appropriate person without referral to the line manager where possible. Develop, maintain and monitor all office systems, including database and filing systems. Arrange and coordinate appointments and meetings on behalf of the line manager and other staff with unit. Arrange and coordinate appointments for the service users, including booking health appointments and interpreters. Administer personnel procedures on behalf of the line manager/team. Support managers and support staff with client care issues, including transport for clients, taking and recording referrals. Required Skills and Qualification Officer administration experience Experience of drafting correspondence Experience of working with a social care environment Computer literacy Ability or organise and prioritise workload. Ability to take accurate notes and minutes. Commitment to equalities. Benefits No weekend working. 37 hours per week. Monday - Friday 08:30-17:00 APPLY NOW! Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Apr 16, 2026
Seasonal
About Us Connect2Kent provides a managed service across all sectors providing temporary, contract and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. About the Role Provide an administrative support service to the operations manager and centre/home, to support the young people residing at Centre/home. What is the day-to-day of the role: Produce all types of work processing on behalf of the line manager and other staff and tracking responses. Act as the main point of contact for the unit, investigating complex queries and simple complaints, assessing the nature of calls/emails, referring them to the appropriate person without referral to the line manager where possible. Develop, maintain and monitor all office systems, including database and filing systems. Arrange and coordinate appointments and meetings on behalf of the line manager and other staff with unit. Arrange and coordinate appointments for the service users, including booking health appointments and interpreters. Administer personnel procedures on behalf of the line manager/team. Support managers and support staff with client care issues, including transport for clients, taking and recording referrals. Required Skills and Qualification Officer administration experience Experience of drafting correspondence Experience of working with a social care environment Computer literacy Ability or organise and prioritise workload. Ability to take accurate notes and minutes. Commitment to equalities. Benefits No weekend working. 37 hours per week. Monday - Friday 08:30-17:00 APPLY NOW! Connect2Kent is a trading style of Commercial Services Kent LTD - A company wholly owned by Kent County Council. Connect2Kent is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
TA Compliance Officer (Level 6) Temporary Contract Job Details Client: Slough Borough Council Service Area: Regeneration, Housing and Environment - Temporary Accommodation Hours: 37 hours per week Working Pattern: Monday to Friday, 09:00 - 17:00 Start Date: 05 May 2026 End Date: 30 September 2026 Closing Date: 24 April 2026 at 12:00 Working Arrangement: Hybrid - 2 days per week in the office Location Office Base: Observatory House 25 Windsor Road Slough Berkshire SL1 2EJ Pay PAYE Rate: £19.60 per hour Job Overview Slough Borough Council is seeking an experienced TA Compliance Officer to support the Temporary Accommodation service. This role focuses on property compliance across approximately 1,500 TA units, ensuring statutory and regulatory documentation is collected, reviewed, recorded and monitored accurately. The postholder will also carry out inspections of existing and new temporary accommodation properties, investigate disrepair issues and support decision-making around property standards and suitability. You will work closely with the TA Commercial Manager on property acquisition activity and play a key role in identifying and escalating non-compliance, protecting residents and maintaining service standards. Important - Please Read Carefully This role requires direct experience in property compliance, Temporary Accommodation, housing standards or a similar housing property role. You must have experience reviewing statutory compliance documents, carrying out property inspections, identifying disrepair / non-compliance, and preparing reports or schedules of work. Applications from candidates without relevant property compliance experience are unlikely to be considered. Key Responsibilities Support delivery of the compliance programme across Temporary Accommodation properties Request and collect statutory and regulatory compliance documents including Gas Safety, EICRs, EPCs, FRAs, Legionella and HMO licensing records Review certificates for validity, accuracy and expiry dates Upload compliance documentation onto NEC and maintain accurate records Update and maintain the centralised compliance tracker Flag discrepancies, non-compliance or non-cooperation to the management team Undertake inspections of existing and new TA properties to assess standards, suitability and occupancy Investigate disrepair complaints, Member enquiries and Councillor enquiries, preparing reports and responses Prepare Schedules of Works for landlords or managing agents and follow works through to completion Record inspections and provide weekly statistics Complete suitability and audit forms with clients and upload these onto Jigsaw Update case notes on Jigsaw and NEC Carry out additional inspections following referrals from Housing Regulation, Income Recovery and other teams Essential Experience & Skills Strong experience in property compliance, ideally within Temporary Accommodation, housing or property management Good understanding of statutory compliance relating to residential property Experience dealing with non-compliant properties and escalating issues appropriately Experience carrying out property inspections and preparing written reports Experience investigating disrepair and identifying required remedial works Ability to manage and maintain accurate compliance records and trackers Strong organisational skills and attention to detail Ability to work independently and manage a varied workload across office and site-based activity Reporting To TA Commercial Manager Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. RQ
Apr 16, 2026
Seasonal
TA Compliance Officer (Level 6) Temporary Contract Job Details Client: Slough Borough Council Service Area: Regeneration, Housing and Environment - Temporary Accommodation Hours: 37 hours per week Working Pattern: Monday to Friday, 09:00 - 17:00 Start Date: 05 May 2026 End Date: 30 September 2026 Closing Date: 24 April 2026 at 12:00 Working Arrangement: Hybrid - 2 days per week in the office Location Office Base: Observatory House 25 Windsor Road Slough Berkshire SL1 2EJ Pay PAYE Rate: £19.60 per hour Job Overview Slough Borough Council is seeking an experienced TA Compliance Officer to support the Temporary Accommodation service. This role focuses on property compliance across approximately 1,500 TA units, ensuring statutory and regulatory documentation is collected, reviewed, recorded and monitored accurately. The postholder will also carry out inspections of existing and new temporary accommodation properties, investigate disrepair issues and support decision-making around property standards and suitability. You will work closely with the TA Commercial Manager on property acquisition activity and play a key role in identifying and escalating non-compliance, protecting residents and maintaining service standards. Important - Please Read Carefully This role requires direct experience in property compliance, Temporary Accommodation, housing standards or a similar housing property role. You must have experience reviewing statutory compliance documents, carrying out property inspections, identifying disrepair / non-compliance, and preparing reports or schedules of work. Applications from candidates without relevant property compliance experience are unlikely to be considered. Key Responsibilities Support delivery of the compliance programme across Temporary Accommodation properties Request and collect statutory and regulatory compliance documents including Gas Safety, EICRs, EPCs, FRAs, Legionella and HMO licensing records Review certificates for validity, accuracy and expiry dates Upload compliance documentation onto NEC and maintain accurate records Update and maintain the centralised compliance tracker Flag discrepancies, non-compliance or non-cooperation to the management team Undertake inspections of existing and new TA properties to assess standards, suitability and occupancy Investigate disrepair complaints, Member enquiries and Councillor enquiries, preparing reports and responses Prepare Schedules of Works for landlords or managing agents and follow works through to completion Record inspections and provide weekly statistics Complete suitability and audit forms with clients and upload these onto Jigsaw Update case notes on Jigsaw and NEC Carry out additional inspections following referrals from Housing Regulation, Income Recovery and other teams Essential Experience & Skills Strong experience in property compliance, ideally within Temporary Accommodation, housing or property management Good understanding of statutory compliance relating to residential property Experience dealing with non-compliant properties and escalating issues appropriately Experience carrying out property inspections and preparing written reports Experience investigating disrepair and identifying required remedial works Ability to manage and maintain accurate compliance records and trackers Strong organisational skills and attention to detail Ability to work independently and manage a varied workload across office and site-based activity Reporting To TA Commercial Manager Disclaimer On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify Fix Space Recruitment Limited of any hirer who I do not want my details to be passed onto. RQ
New Appointments Group
Gloucester, Gloucestershire
Housing Officer - covering the Gloucestershire area 28,000 - 32,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking a dedicated and proactive Housing Officer to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. This exciting opportunity is for someone who is ideally based to be able to cover the area of Gloucestershire and offers a fully remote working model that requires you to be out in the field on a daily basis within the Gloucestershire area. You will have the autonomy to plan your own schedule of calls and visits and manage your own day-to-day responsibilities, with regular community visits to support and manage service users. About the Role As a Housing Officer, you will be responsible for managing a portfolio of up to 250 service users living within their large sites. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards. This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting. Key Responsibilities Deliver high-quality housing management and tenancy support to a defined group of service users Conduct property visits and ensure housing standards are maintained Resolve tenancy issues, including complaints, breaches, or anti-social behaviour Liaise with local authorities, support agencies, and landlords Maintain accurate records and reporting in line with company procedures Work independently to manage your diary, appointments, and caseload effectively What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) The successful applicant will be subject to enhanced DBS checks This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Apr 16, 2026
Full time
Housing Officer - covering the Gloucestershire area 28,000 - 32,000pa + Excellent Benefits Package Full-Time Permanent We are currently seeking a dedicated and proactive Housing Officer to join our client - an independent and expanding organisation providing high-quality accommodation services to a wide range of clients across the UK. With a strong presence in both central and local government sectors, as well as within charitable organisations, our client is continuing to grow and develop its services nationally. This exciting opportunity is for someone who is ideally based to be able to cover the area of Gloucestershire and offers a fully remote working model that requires you to be out in the field on a daily basis within the Gloucestershire area. You will have the autonomy to plan your own schedule of calls and visits and manage your own day-to-day responsibilities, with regular community visits to support and manage service users. About the Role As a Housing Officer, you will be responsible for managing a portfolio of up to 250 service users living within their large sites. Once you join, you will be assigned your caseload and will take ownership of delivering direct support and property management. This includes carrying out property inspections, resolving tenancy issues, liaising with external agencies, and ensuring compliance with housing standards. This is an ideal role for someone who is self-motivated, organised, and passionate about supporting others in a community setting. Key Responsibilities Deliver high-quality housing management and tenancy support to a defined group of service users Conduct property visits and ensure housing standards are maintained Resolve tenancy issues, including complaints, breaches, or anti-social behaviour Liaise with local authorities, support agencies, and landlords Maintain accurate records and reporting in line with company procedures Work independently to manage your diary, appointments, and caseload effectively What We're Looking For Previous experience in a Housing Officer or similar support-focused role is essential Strong communication, problem-solving, and organisational skills Ability to work remotely with minimal supervision A full UK Driving Licence is essential (DVLA checks will be conducted) The successful applicant will be subject to enhanced DBS checks This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. Benefits Package 33 days annual leave (including bank holidays) Life cover (2x basic salary) Westfield Health membership - cashback on health services and discounts for retailers and gyms Laptop, phone, and any other required equipment provided Mileage expenses - claimable from home 6-month probationary period Employer pension contributions (4% employer, 4% employee) Referral bonus scheme Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service. This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Customer Care Co-Ordinator Department: National Grid Employment Type: Permanent Location: Alfreton Compensation: £28,000 - £28,600 / year Description As a Customer Care Co-ordinator on our National Grid Electricity Distribution Contract, you will be responsible for ensuring customers receive an excellent service and ensure compliance against agreed levels of service. The role will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. In addition to the above, the role will support the wider team in understanding and analysing customer survey data and leading process improvements for the customer. Key Responsibilities You will lead any customer queries or complaints associated with delivery You will log and chase for updates relating to any customer concerns ensuring they are dealt with within a timely manner You will work with Supervisors and Colleagues to investigate the root causes of failings and work alongside our Customer Liaison Officer to help navigate better practices to avoid future issues of a similar nature. You will report daily to Framework managers the current amount of outstanding enquiries or complaints to inform them of the teams performance. You will lead the close out call activities to the customer to make sure they are 100% happy with the outcome of their query Experience and Qualifications Previous experience in a similar, customer focused role Willingness to learn Enthusiastic and self-motivated Ability to lead and motivate others Effective verbal and written communication skills with the ability to engage with Customers Willingness to challenge processes and implement change where necessary Ability to coach those working within your team and wider network Ability to analyse data and understand how to make improvements which will have a positive impact on performance Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Apr 16, 2026
Full time
Customer Care Co-Ordinator Department: National Grid Employment Type: Permanent Location: Alfreton Compensation: £28,000 - £28,600 / year Description As a Customer Care Co-ordinator on our National Grid Electricity Distribution Contract, you will be responsible for ensuring customers receive an excellent service and ensure compliance against agreed levels of service. The role will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. In addition to the above, the role will support the wider team in understanding and analysing customer survey data and leading process improvements for the customer. Key Responsibilities You will lead any customer queries or complaints associated with delivery You will log and chase for updates relating to any customer concerns ensuring they are dealt with within a timely manner You will work with Supervisors and Colleagues to investigate the root causes of failings and work alongside our Customer Liaison Officer to help navigate better practices to avoid future issues of a similar nature. You will report daily to Framework managers the current amount of outstanding enquiries or complaints to inform them of the teams performance. You will lead the close out call activities to the customer to make sure they are 100% happy with the outcome of their query Experience and Qualifications Previous experience in a similar, customer focused role Willingness to learn Enthusiastic and self-motivated Ability to lead and motivate others Effective verbal and written communication skills with the ability to engage with Customers Willingness to challenge processes and implement change where necessary Ability to coach those working within your team and wider network Ability to analyse data and understand how to make improvements which will have a positive impact on performance Salary and Benefits We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team! Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression This head office environment is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations. Responsibilities Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities. Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets. Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes. Analyse QA feedback to identify trends and report findings to the Compliance Manager. Ensure fair and consistent treatment of client customers across all interactions. Escalate urgent matters appropriately and communicate findings constructively across the business. Maintain QA scorecards in accordance with client requirements. Respond to and resolve customer complaints, liaising with relevant departments and following company policies. Assist with processing Data Subject Access Requests as required. Perform administrative duties including file creation and project file maintenance. Support the Field Operations Team with call listening for Field Agents when required. Adhere to all company procedures and policies, including GDPR, and complete associated documentation. Participate in training courses to enhance performance and adapt to evolving business needs. Proactively identify areas for improvement across the business. Engage with all departments to build and maintain effective working relationships. Carry out ad-hoc tasks as requested by management or team leaders You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.
Apr 16, 2026
Full time
Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team! Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression This head office environment is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations. Responsibilities Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities. Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets. Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes. Analyse QA feedback to identify trends and report findings to the Compliance Manager. Ensure fair and consistent treatment of client customers across all interactions. Escalate urgent matters appropriately and communicate findings constructively across the business. Maintain QA scorecards in accordance with client requirements. Respond to and resolve customer complaints, liaising with relevant departments and following company policies. Assist with processing Data Subject Access Requests as required. Perform administrative duties including file creation and project file maintenance. Support the Field Operations Team with call listening for Field Agents when required. Adhere to all company procedures and policies, including GDPR, and complete associated documentation. Participate in training courses to enhance performance and adapt to evolving business needs. Proactively identify areas for improvement across the business. Engage with all departments to build and maintain effective working relationships. Carry out ad-hoc tasks as requested by management or team leaders You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.
Senior Planning Officer - £45 per hour (negotiable DOE) 6 month contract Hybrid working (Office presence once a week - Wednesday) We're seeking an experienced Planning Officer to join a local authority's Development Management team on an interim basis. You'll be responsible for: Processing and determining planning applications for the authority's own developments (including minerals and waste) Providing clear, timely pre-application advice to applicants and stakeholders Investigating complaints and managing breaches of planning control Preparing detailed committee reports and presenting recommendations Handling appeals, conditions, and associated legal agreements Supporting input into major projects (including NSIPs) where required by management. What's required: Degree in Town Planning, Geography, or related discipline Experience in processing a range of planning applications - including Majors (essential) Strong knowledge of planning law, procedures, and enforcement practices Excellent report writing, analytical, and communication skills Ability to manage a busy caseload and meet statutory deadlines Full UK driving licence and access to a vehicle Rate: £45 per hour (negotiable DOE) Please call Ryan at Carrington West on (phone number removed) or more information or to be considered.
Apr 16, 2026
Contractor
Senior Planning Officer - £45 per hour (negotiable DOE) 6 month contract Hybrid working (Office presence once a week - Wednesday) We're seeking an experienced Planning Officer to join a local authority's Development Management team on an interim basis. You'll be responsible for: Processing and determining planning applications for the authority's own developments (including minerals and waste) Providing clear, timely pre-application advice to applicants and stakeholders Investigating complaints and managing breaches of planning control Preparing detailed committee reports and presenting recommendations Handling appeals, conditions, and associated legal agreements Supporting input into major projects (including NSIPs) where required by management. What's required: Degree in Town Planning, Geography, or related discipline Experience in processing a range of planning applications - including Majors (essential) Strong knowledge of planning law, procedures, and enforcement practices Excellent report writing, analytical, and communication skills Ability to manage a busy caseload and meet statutory deadlines Full UK driving licence and access to a vehicle Rate: £45 per hour (negotiable DOE) Please call Ryan at Carrington West on (phone number removed) or more information or to be considered.
Complaints Officer - Exciting Opportunity (Apply Now!) We have new permanent opportunities available in our Complaints Team. The Role In the Complaints Team, you'll play a key role in delivering fair and high-quality outcomes for our customers. You'll take ownership of complaints from start to finish, including complex and escalated cases, ensuring every case is handled with care, accuracy, and in line with regulatory requirements. You'll also be responsible for managing interactions with external bodies such as the Financial Ombudsman Service, handling Data Subject Access Requests (DSAR's), and responding to customer feedback. This role requires a strong balance of investigation, regulatory awareness, and customer focus, resolving issues while ensuring compliance and maintaining trust and confidence in our brand. Why move into Complaints? Complaints is one of the most impactful areas of the business. It's where we can turn things around for our customers and truly show what we stand for. Build highly valued skills - Develop investigation, decision-making, and problem-solving skills Make a real impact - Help customers at critical moments and deliver fair outcomes Grow your confidence - Strengthen communication, influencing, and resilience Broaden your knowledge - Gain exposure across teams, products, and processes Open up career opportunities - A strong pathway into compliance, operations, and leadership roles What You'll Be Doing Take Ownership of Complaints Manage customer complaints across phone, written, and online channels - investigating thoroughly and driving them through to resolution. Deliver Fair Outcomes Review each case carefully, making balanced decisions that are fair to both the customer and the business. Handle Escalations & Regulatory Requests Manage escalated cases, including those referred to the Financial Ombudsman Service, and take ownership of DSAR's, ensuring all responses are accurate, thorough, and delivered within regulatory timeframes. Work Across Teams Collaborate with internal departments and external bodies (including the Financial Ombudsman Service) to gather information and resolve cases effectively. Communicate with Confidence Speak with customers to understand concerns, explain outcomes clearly, and ensure they feel heard throughout the process. Manage Customer Feedback Review, respond to, and learn from customer feedback to identify trends and support continuous improvement in service delivery. Maintain Accuracy Keep detailed and accurate records, manage multiple cases, and produce high-quality final response letters. Key Attributes for Success Empathetic & Customer-Focused - You support customers with care and professionalism, ensuring all complaints and feedback are handled sensitively and fairly. Strong Decision-Maker - You can assess information and make fair, confident decisions. Excellent Communicator - Clear, calm, and confident when dealing with customers, internal stakeholders, and external bodies such as the Financial Ombudsman Service. Detail-Oriented - High levels of accuracy across multiple cases ensuring all work meets regulatory and data protection requirements. Resilient & Adaptable - Effectively manages a demanding and varied workload, including complex complaints, escalations, and sensitive requests. Continuous Improvement Mindset - Able to identify themes in complaints and customer feedback, using insights to support improvements in processes and customer experience.
Apr 16, 2026
Full time
Complaints Officer - Exciting Opportunity (Apply Now!) We have new permanent opportunities available in our Complaints Team. The Role In the Complaints Team, you'll play a key role in delivering fair and high-quality outcomes for our customers. You'll take ownership of complaints from start to finish, including complex and escalated cases, ensuring every case is handled with care, accuracy, and in line with regulatory requirements. You'll also be responsible for managing interactions with external bodies such as the Financial Ombudsman Service, handling Data Subject Access Requests (DSAR's), and responding to customer feedback. This role requires a strong balance of investigation, regulatory awareness, and customer focus, resolving issues while ensuring compliance and maintaining trust and confidence in our brand. Why move into Complaints? Complaints is one of the most impactful areas of the business. It's where we can turn things around for our customers and truly show what we stand for. Build highly valued skills - Develop investigation, decision-making, and problem-solving skills Make a real impact - Help customers at critical moments and deliver fair outcomes Grow your confidence - Strengthen communication, influencing, and resilience Broaden your knowledge - Gain exposure across teams, products, and processes Open up career opportunities - A strong pathway into compliance, operations, and leadership roles What You'll Be Doing Take Ownership of Complaints Manage customer complaints across phone, written, and online channels - investigating thoroughly and driving them through to resolution. Deliver Fair Outcomes Review each case carefully, making balanced decisions that are fair to both the customer and the business. Handle Escalations & Regulatory Requests Manage escalated cases, including those referred to the Financial Ombudsman Service, and take ownership of DSAR's, ensuring all responses are accurate, thorough, and delivered within regulatory timeframes. Work Across Teams Collaborate with internal departments and external bodies (including the Financial Ombudsman Service) to gather information and resolve cases effectively. Communicate with Confidence Speak with customers to understand concerns, explain outcomes clearly, and ensure they feel heard throughout the process. Manage Customer Feedback Review, respond to, and learn from customer feedback to identify trends and support continuous improvement in service delivery. Maintain Accuracy Keep detailed and accurate records, manage multiple cases, and produce high-quality final response letters. Key Attributes for Success Empathetic & Customer-Focused - You support customers with care and professionalism, ensuring all complaints and feedback are handled sensitively and fairly. Strong Decision-Maker - You can assess information and make fair, confident decisions. Excellent Communicator - Clear, calm, and confident when dealing with customers, internal stakeholders, and external bodies such as the Financial Ombudsman Service. Detail-Oriented - High levels of accuracy across multiple cases ensuring all work meets regulatory and data protection requirements. Resilient & Adaptable - Effectively manages a demanding and varied workload, including complex complaints, escalations, and sensitive requests. Continuous Improvement Mindset - Able to identify themes in complaints and customer feedback, using insights to support improvements in processes and customer experience.
A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service , reporting into the Allocations Service Manager. You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards. Key Requirements Strong experience managing complaints and/or statutory housing reviews Previous experience managing staff within a housing or local authority setting Knowledge of Housing Act legislation (Part VI and VII) Experience responding to stage 1 & 2 complaints , ombudsman enquiries and escalations Ability to produce high-quality, defensible responses within tight deadlines Strong stakeholder management and ability to work across services Experience improving processes, performance and complaint handling standards Details 1 day in office a week 350- 400 per day 6-month initial contract Interested? Get in touch with (url removed) for more details.
Apr 16, 2026
Contractor
A London Local Authority is seeking an experienced Reviews & Complaints Manager to lead on statutory reviews and complaints within a housing service , reporting into the Allocations Service Manager. You will be managing a team of 3 Complaints Officers and 1 Reviews Officer, with a primary focus on overseeing a high volume of complaints, alongside statutory housing reviews. Ensuring responses are robust, timely and compliant with legislation and corporate standards. Key Requirements Strong experience managing complaints and/or statutory housing reviews Previous experience managing staff within a housing or local authority setting Knowledge of Housing Act legislation (Part VI and VII) Experience responding to stage 1 & 2 complaints , ombudsman enquiries and escalations Ability to produce high-quality, defensible responses within tight deadlines Strong stakeholder management and ability to work across services Experience improving processes, performance and complaint handling standards Details 1 day in office a week 350- 400 per day 6-month initial contract Interested? Get in touch with (url removed) for more details.
We're currently working with a Local Authority in Hampshire who are looking to appoint an experienced Private Sector Housing Officer on an interim basis. This is a fantastic opportunity to join a busy and supportive team, playing a key role in improving housing standards across the borough and ensuring compliance within the private rented sector. The Role: You will be responsible for delivering a range of private sector housing functions, including enforcement, inspections, and supporting landlords and tenants to meet regulatory standards. Key Responsibilities: Carrying out inspections under the Housing Health and Safety Rating System (HHSRS) Investigating complaints relating to housing conditions Taking enforcement action in line with relevant legislation (including improvement notices, prohibition orders, and civil penalties) Licensing of HMOs and ensuring compliance Working closely with landlords, tenants, and external partners Supporting the council in meeting its statutory housing obligations Requirements: Proven experience working within Private Sector Housing for a UK Local Authority Strong knowledge of housing legislation, including the Housing Act 2004 Experience using HHSRS Confident in enforcement and case management Excellent communication and stakeholder management skills If you're an experienced Private Sector Housing Officer available for your next interim assignment, we'd love to hear from you! E: (url removed)
Apr 16, 2026
Contractor
We're currently working with a Local Authority in Hampshire who are looking to appoint an experienced Private Sector Housing Officer on an interim basis. This is a fantastic opportunity to join a busy and supportive team, playing a key role in improving housing standards across the borough and ensuring compliance within the private rented sector. The Role: You will be responsible for delivering a range of private sector housing functions, including enforcement, inspections, and supporting landlords and tenants to meet regulatory standards. Key Responsibilities: Carrying out inspections under the Housing Health and Safety Rating System (HHSRS) Investigating complaints relating to housing conditions Taking enforcement action in line with relevant legislation (including improvement notices, prohibition orders, and civil penalties) Licensing of HMOs and ensuring compliance Working closely with landlords, tenants, and external partners Supporting the council in meeting its statutory housing obligations Requirements: Proven experience working within Private Sector Housing for a UK Local Authority Strong knowledge of housing legislation, including the Housing Act 2004 Experience using HHSRS Confident in enforcement and case management Excellent communication and stakeholder management skills If you're an experienced Private Sector Housing Officer available for your next interim assignment, we'd love to hear from you! E: (url removed)
Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Apr 16, 2026
Contractor
Resident Liaison Officer (RLO) Location: Brighton Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Location: Civic Campus, Euclid Street, Swindon, SN1 2JG Employment Type: Temporary 37 hours per week Nova Hire Recruitment is recruiting on behalf of Swindon Borough Council . Provide high-quality administrative and legal support to the Chief Legal and Monitoring Officer and Legal Services team. Ensure work is prioritised and delivered efficiently while maintaining strict confidentiality. Key Responsibilities Super user of IKEN Case Management System (case creation, document management, reporting, bundling) Manage legal records, agreements, and electronic filing systems Monitor legal inboxes and allocate queries appropriately Support Right to Buy processes, including title checks and documentation Prepare court documentation for Single Justice Procedure cases Record Land Registry searches and manage related cost tracking Support onboarding, IT requests, equipment orders, and timesheets Produce KPI and performance reports for Legal Services Assist with FOI (Freedom of information act), SAR (Subject Access Requests), complaints, and member enquiries Carry out general administrative duties (post, calls, scanning, invoicing) Additional Duties Improve processes and support service efficiency Help maintain the Legal Office Manual on SharePoint Provide support across teams, including childcare legal admin when needed Working Relationships Daily contact with Legal team and council officers Regular liaison with Line Manager
Apr 16, 2026
Seasonal
Location: Civic Campus, Euclid Street, Swindon, SN1 2JG Employment Type: Temporary 37 hours per week Nova Hire Recruitment is recruiting on behalf of Swindon Borough Council . Provide high-quality administrative and legal support to the Chief Legal and Monitoring Officer and Legal Services team. Ensure work is prioritised and delivered efficiently while maintaining strict confidentiality. Key Responsibilities Super user of IKEN Case Management System (case creation, document management, reporting, bundling) Manage legal records, agreements, and electronic filing systems Monitor legal inboxes and allocate queries appropriately Support Right to Buy processes, including title checks and documentation Prepare court documentation for Single Justice Procedure cases Record Land Registry searches and manage related cost tracking Support onboarding, IT requests, equipment orders, and timesheets Produce KPI and performance reports for Legal Services Assist with FOI (Freedom of information act), SAR (Subject Access Requests), complaints, and member enquiries Carry out general administrative duties (post, calls, scanning, invoicing) Additional Duties Improve processes and support service efficiency Help maintain the Legal Office Manual on SharePoint Provide support across teams, including childcare legal admin when needed Working Relationships Daily contact with Legal team and council officers Regular liaison with Line Manager
Resident Liaison Officer (RLO) Location: Cardiff Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
Apr 16, 2026
Contractor
Resident Liaison Officer (RLO) Location: Cardiff Working Hours: 08 30 Contract Type: Fixed Term (TBC) Salary: £32,000 per annum Overview: We are currently seeking an experienced and proactive Resident Liaison Officer to join our team. This role is key in maintaining strong relationships between residents and site teams, ensuring clear communication and a smooth delivery of works. Key Responsibilities: Act as the main point of contact for residents, providing regular updates on project timelines, upcoming works, and any disruptions Liaise closely with site teams, contractors, and project managers to ensure effective communication and issue resolution Arrange and carry out home visits to discuss works, conduct surveys, and coordinate access requirements alongside the site manager Support vulnerable residents, including elderly and non-English speaking individuals, ensuring their needs are met throughout the project Handle complaints and concerns professionally, working to resolve issues and maintain positive relationships Distribute pre-entry documentation, including information packs and notices such as four-week letters Collect feedback post-completion to assess resident satisfaction and improve service delivery Requirements: Previous experience in a Resident Liaison Officer role or similar Strong communication and interpersonal skills Ability to manage sensitive situations with professionalism and empathy Organised, proactive, and able to work independently Full UK driving licence (preferred, if applicable) What We Offer: Competitive salary of £32,000 per annum Supportive working environment Opportunity to work on impactful residential projects
