2 jobs found

2x Service Desk Engineer (2nd Line) London - £38,000 - Hybrid Working! We re currently partnering with a high performing, globally recognised Managed Service Provider to recruit two experienced 2nd Line Service Desk Engineers. This is a fantastic opportunity to join a business known for delivering premium IT services and building long-term client partnerships. If you thrive in a fast-paced MSP environment and enjoy combining remote support with client facing work, this could be a great fit. The Role As a 2nd Line Service Desk Engineer, you ll play a key role within a busy Service Delivery team, providing both remote and on-site support to a wide client base. You ll be responsible for resolving escalated issues, maintaining high service standards, and contributing to continuous improvement across client environments. Key Responsibilities Resolve 2nd line and escalated IT support tickets within SLA Troubleshoot issues across infrastructure, cloud, and end-user environments Provide on-site support during scheduled client visits Monitor and resolve alerts from system monitoring tools (NOC tickets) Communicate effectively with end-users and stakeholders throughout ticket lifecycle Maintain accurate documentation and update knowledge base articles Identify recurring issues and contribute to long-term solutions Work closely with third-party vendors to resolve technical issues Support and mentor 1st Line Engineers Stay up to date with emerging technologies and cyber security trends What We re Looking For Minimum 2+ years experience in a 2nd Line IT Support role (ideally within an MSP) Strong customer-facing and communication skills Experience providing face-to-face client support Solid technical experience across: Windows Server (On-Prem & Azure) Active Directory, Group Policy, Office 365 & SharePoint Microsoft Exchange Virtualisation (Hyper-V, VMware, WVD) Backup & Disaster Recovery solutions Cyber Security (MFA, EDR, AV, Incident Response) Networking (TCP/IP, DNS, DHCP, LAN/WAN) Windows & macOS environments Experience supporting mobile devices Strong troubleshooting and problem-solving ability Passion for learning and gaining certifications Why Apply? Join a top-tier MSP with a strong industry reputation Exposure to a wide variety of technologies and client environments Clear opportunities for training, certifications, and progression Hybrid working model with a mix of office, remote, and client interaction Supportive, collaborative team culture The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN

Senior Data Engineer Hybrid 2x per week (Leeds, West Yorkshire) Salary to £65,000 + benefits About the Role: Our client, a tech for good organisation, is investing heavily in digital transformation and building a cloud-first, data-led approach to support major environmental goals. Think scalable pipelines, secure platforms, and data systems that directly contribute to a greener future. As a Senior Data Engineer, you'll play a key role in designing and delivering robust, cloud-based data infrastructure. You'll work with large datasets, build scalable pipelines, and help ensure data is high quality, secure, and accessible, while mentoring more junior engineers and working closely with stakeholders across the business. Key Responsibilities: Develop scalable and secure data architectures ensuring optimal data flow Cloud data platform development, data modelling, shaping and technical planning Implementing best practices around data security, governance, privacy, and compliance Ensure company data is secure, accurate, maintained and available. Mentor data engineers and support their growth. Implement best practices for data security and compliance. Collaborate with stakeholders and external partners. Skills & Experience: Strong experience with AWS data technologies (eg, S3, Redshift, Lambda). Proficient in Python, Apache Spark, and SQL. Experience in data warehouse design and data migration projects. Cloud data platform development and deployment. Expertise across data warehouse and ETL/ELT development in AWS preferred Experience is building a Data Lake as well as building CI/CD data pipelines Excellent communication and problem-solving skills. What's on Offer: Salary to £65,000 + benefits Hybrid working model with a minimum of 2 days per week in our Leeds office. Opportunities for professional growth and development. Using cutting edge technology as they only use the newest and best We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age