We re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody s regional resolution services. This is a highly influential senior role, responsible for ensuring that resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations. Operating at the centre of regional service delivery, you ll be a visible and authoritative leader, shaping how we handle cases, manage risk, and drive system-wide improvements. Working closely with Managing Directors, Assistant Directors and senior stakeholders, you ll ensure that resolution activity not only meets demand but actively improves the resident experience, reduces repeat contact and strengthens organisational trust. This is a pivotal opportunity to lead one of the organisation s most high-impact service areas, shaping how Peabody responds to residents and embeds learning that improves outcomes across our communities. What You ll Lead End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-quality delivery and strong operational grip. Consistent, fair and high-quality handling of complaints, Member enquiries, MP/Councillor enquiries and executive correspondence. Design and implementation of a resilient operating model aligned to fluctuating demand. Close collaboration with MDs and ADs to drive improved resident outcomes. Act as a trusted advisor on resolution performance, reputational risk and emerging trends. Use casework and complaint insight to shape regional and organisational service strategies. Ensure full compliance with the Housing Ombudsman Complaint Handling Code. Provide governance, assurance and oversight across all regional resolution activity. Identify risks, patterns and improvements to reduce repeat complaints and failure demand. Embed lessons from complaints, Ombudsman decisions and Member feedback into operational delivery. Partner with insight functions to translate casework data into improvement activity. Drive a culture of accountability, performance and resident-focused service excellence. What You ll Need Significant senior leadership experience in complaints, customer resolution or casework services at scale. Proven success leading managers and geographically dispersed teams. Strong regulatory and governance understanding, particularly around complaints and Ombudsman frameworks. Experience managing high-risk, high-profile or politically sensitive cases. Excellent judgement, decision-making and stakeholder management skills. High level of data literacy, with the ability to use insight to drive action. Exceptional written and verbal communication skills. Why Join Us? At Peabody, our values guide everything we do Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You ll be joining a mission-driven organisation committed to continually improving resident trust, satisfaction and outcomes. What We Offer 30 days annual leave plus bank holidays Two paid volunteering days each year Flexible benefits scheme, including family-friendly options and access to a discount portal 4x salary life assurance Up to 10% pension contribution Please Read Before Applying Peabody does not provide sponsorship as a licensed UK employer. Closing date: 27 April 2026 Interview Dates: Interviews will take place on 13th May via Teams and a second stage, if successful on 20th May. The 2 second stage will be held face to face at Westminster Bridge Road.
Apr 23, 2026
Full time
We re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody s regional resolution services. This is a highly influential senior role, responsible for ensuring that resident concerns, complaints, Member enquiries and executive correspondence are resolved fairly, consistently and in full alignment with statutory and regulatory obligations. Operating at the centre of regional service delivery, you ll be a visible and authoritative leader, shaping how we handle cases, manage risk, and drive system-wide improvements. Working closely with Managing Directors, Assistant Directors and senior stakeholders, you ll ensure that resolution activity not only meets demand but actively improves the resident experience, reduces repeat contact and strengthens organisational trust. This is a pivotal opportunity to lead one of the organisation s most high-impact service areas, shaping how Peabody responds to residents and embeds learning that improves outcomes across our communities. What You ll Lead End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-quality delivery and strong operational grip. Consistent, fair and high-quality handling of complaints, Member enquiries, MP/Councillor enquiries and executive correspondence. Design and implementation of a resilient operating model aligned to fluctuating demand. Close collaboration with MDs and ADs to drive improved resident outcomes. Act as a trusted advisor on resolution performance, reputational risk and emerging trends. Use casework and complaint insight to shape regional and organisational service strategies. Ensure full compliance with the Housing Ombudsman Complaint Handling Code. Provide governance, assurance and oversight across all regional resolution activity. Identify risks, patterns and improvements to reduce repeat complaints and failure demand. Embed lessons from complaints, Ombudsman decisions and Member feedback into operational delivery. Partner with insight functions to translate casework data into improvement activity. Drive a culture of accountability, performance and resident-focused service excellence. What You ll Need Significant senior leadership experience in complaints, customer resolution or casework services at scale. Proven success leading managers and geographically dispersed teams. Strong regulatory and governance understanding, particularly around complaints and Ombudsman frameworks. Experience managing high-risk, high-profile or politically sensitive cases. Excellent judgement, decision-making and stakeholder management skills. High level of data literacy, with the ability to use insight to drive action. Exceptional written and verbal communication skills. Why Join Us? At Peabody, our values guide everything we do Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. You ll be joining a mission-driven organisation committed to continually improving resident trust, satisfaction and outcomes. What We Offer 30 days annual leave plus bank holidays Two paid volunteering days each year Flexible benefits scheme, including family-friendly options and access to a discount portal 4x salary life assurance Up to 10% pension contribution Please Read Before Applying Peabody does not provide sponsorship as a licensed UK employer. Closing date: 27 April 2026 Interview Dates: Interviews will take place on 13th May via Teams and a second stage, if successful on 20th May. The 2 second stage will be held face to face at Westminster Bridge Road.
Conrad Consulting is a trusted recruitment partner to the industry's leading firms and we work hard with our clients to ensure together, we can offer you the best vacancies in the market; if you read on you will find this vacancy is just that. If you are looking for an opportunity to join an established independent property consultancy, then this opportunity is for you. This role would suit a Senior Building Surveyor looking to make that progression in their career or an Associate Director from a Building Surveying background who fancies a change of scenery with as their path to Director is blocked. We are currently looking for an Associate Building Surveyor to fill a permanent opening with a company located in the city centre of Glasgow. Interested candidates will have the opportunity to work across a variety of projects ranging from but not exclusive to Local Government, Hotels, Commercial, Industrial and Retail. Requirements of the Associate Building Surveyor: Membership of the Royal Institution of Chartered Surveyors (MRICS) Significant exposure to, and good working relations with, private sector clients Ability to manage/train junior staff members Solid technical competence and service delivery On offer for the Associate Building Surveyor: The position has a very attractive salary of between 60,000 - 70,000 with a generous car allowance and a health profit share which recently has been 5 figures. What happens next: On receipt of your application our dedicated Surveying and Project Management recruiter, Rees Allan, will contact you to discuss this opportunity in full detail. Rees will disclose the name of our client to you prior to sending your CV to this, or any other company we are working with.
Apr 23, 2026
Full time
Conrad Consulting is a trusted recruitment partner to the industry's leading firms and we work hard with our clients to ensure together, we can offer you the best vacancies in the market; if you read on you will find this vacancy is just that. If you are looking for an opportunity to join an established independent property consultancy, then this opportunity is for you. This role would suit a Senior Building Surveyor looking to make that progression in their career or an Associate Director from a Building Surveying background who fancies a change of scenery with as their path to Director is blocked. We are currently looking for an Associate Building Surveyor to fill a permanent opening with a company located in the city centre of Glasgow. Interested candidates will have the opportunity to work across a variety of projects ranging from but not exclusive to Local Government, Hotels, Commercial, Industrial and Retail. Requirements of the Associate Building Surveyor: Membership of the Royal Institution of Chartered Surveyors (MRICS) Significant exposure to, and good working relations with, private sector clients Ability to manage/train junior staff members Solid technical competence and service delivery On offer for the Associate Building Surveyor: The position has a very attractive salary of between 60,000 - 70,000 with a generous car allowance and a health profit share which recently has been 5 figures. What happens next: On receipt of your application our dedicated Surveying and Project Management recruiter, Rees Allan, will contact you to discuss this opportunity in full detail. Rees will disclose the name of our client to you prior to sending your CV to this, or any other company we are working with.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
This role is perfect for a seasoned private client tax manager who excels at private client tax management and advisory services. As an Associate Director, you will be expected to provide innovative tax solutions and excellent client service, engage and mentor the wider team and join the senior leadership team as a fellow business developer. Client Details Our client is a leading player in the UK accountancy field, boasting a position within the Top-10 firms, in addition to being one of the UK's largest wealth managers. With an oustanding reputation, they have consistently delivered high-quality services to a diverse range of clients, earning them a sterling reputation in the industry. Description Would you like to join one of the largest accountancy practices in the area and become part of a friendly team with great spirit of working together within a Private Client Tax environment. The office is a 13 minute walk from Salisbury Train station and the office is situated in the centre of a lovely market town. You will be joining a team with a diverse portfolio with some complex issues to navigate. Known for its Landed Estates and rural businesses specialism the team act for a number of titled families. As an Associate Director you will be part of the advisory team to work on planning opportunities and work in a team delivering for a wide ranging portfolio of clients. You will also lead client relationships and be involved in meetings and projects for new and potential new clients. Key responsibilities: You will manage a portfolio of personal clients with complex tax affairs, HNWIs with a focus on Landed Estates, agricultural clients, entrepreneurs, Partnerships and Trusts. Taking ownership of advisory projects, attending and running client meeting and running client projects Maintaining strong relationships with clients and supporting senior members of the team to identify opportunities for new work. Developing the more junior team including providing timely feedback and assisting them with technical and personal development Profile A successful Associate Director - Private Client Tax should have: Significant experience working across tax planning/advisory projects You will have significant experience gained within another professional services firm and will have a sound knowledge and understanding of a variety of private client tax issues. People management and organisational experience Qualified Chartered Accountant and/or Chartered Tax Adviser - ACA / CTA Job Offer Competitive salary Private medical insurance Life assurance Pension contribution Hybrid working model (role dependant) Generous holiday package Option to purchase additional holiday Shared parental leave Our client is proud to value the differences that a diverse workforce brings, representative of society and their clients. Our client has a wide range of highly active employee resource groups and are currently delivering multiple diversity, equity and inclusion initiatives across the organisation. It is their commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. If you are seeking a challenging yet rewarding role in a leading professional services firm, look no further. Apply today to join our dedicated team in Salisbury.
Apr 23, 2026
Full time
This role is perfect for a seasoned private client tax manager who excels at private client tax management and advisory services. As an Associate Director, you will be expected to provide innovative tax solutions and excellent client service, engage and mentor the wider team and join the senior leadership team as a fellow business developer. Client Details Our client is a leading player in the UK accountancy field, boasting a position within the Top-10 firms, in addition to being one of the UK's largest wealth managers. With an oustanding reputation, they have consistently delivered high-quality services to a diverse range of clients, earning them a sterling reputation in the industry. Description Would you like to join one of the largest accountancy practices in the area and become part of a friendly team with great spirit of working together within a Private Client Tax environment. The office is a 13 minute walk from Salisbury Train station and the office is situated in the centre of a lovely market town. You will be joining a team with a diverse portfolio with some complex issues to navigate. Known for its Landed Estates and rural businesses specialism the team act for a number of titled families. As an Associate Director you will be part of the advisory team to work on planning opportunities and work in a team delivering for a wide ranging portfolio of clients. You will also lead client relationships and be involved in meetings and projects for new and potential new clients. Key responsibilities: You will manage a portfolio of personal clients with complex tax affairs, HNWIs with a focus on Landed Estates, agricultural clients, entrepreneurs, Partnerships and Trusts. Taking ownership of advisory projects, attending and running client meeting and running client projects Maintaining strong relationships with clients and supporting senior members of the team to identify opportunities for new work. Developing the more junior team including providing timely feedback and assisting them with technical and personal development Profile A successful Associate Director - Private Client Tax should have: Significant experience working across tax planning/advisory projects You will have significant experience gained within another professional services firm and will have a sound knowledge and understanding of a variety of private client tax issues. People management and organisational experience Qualified Chartered Accountant and/or Chartered Tax Adviser - ACA / CTA Job Offer Competitive salary Private medical insurance Life assurance Pension contribution Hybrid working model (role dependant) Generous holiday package Option to purchase additional holiday Shared parental leave Our client is proud to value the differences that a diverse workforce brings, representative of society and their clients. Our client has a wide range of highly active employee resource groups and are currently delivering multiple diversity, equity and inclusion initiatives across the organisation. It is their commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment. If you are seeking a challenging yet rewarding role in a leading professional services firm, look no further. Apply today to join our dedicated team in Salisbury.
The role Uppingham School is seeking a Senior IT Systems Engineer to play a key role in maintaining and enhancing the School's IT services and infrastructure. Working at the heart of our IT team, you will provide third-line technical support for the School's IT infrastructure while acting as the lead technical specialist on infrastructure and systems-related issues.You will deliver a reliable and secure operational service, ensuring systems are effectively automated, monitored and maintained in line with best practice. You will also be responsible for proactively identifying and resolving issues, developing operational procedures and collaborating with your development colleagues to support advanced automation and service delivery. In addition to your operational responsibilities, this role offers significant involvement in project work, including the design and implementation of major infrastructure projects such as cloud migrations, system upgrades and security. You will lead the technical delivery of new systems and oversee the deployment, configuration and security of end-user hardware and software across the School. Whether you are solving complex technical challenges or supporting colleagues and students across the School, you will be part of a collaborative and people-centred IT team that plays a vital role in ensuring the smooth and effective running of the wider school environment. About you You will need strong technical expertise across a range of technical tools and technologies, including PowerShell automation, Microsoft cloud services, Windows operating systems and servers, Active Directory, Group Policy, DNS/DHCP and Layer 2/3 networking. Experience with firewalls, wireless infrastructure, Veeam and virtualisation platform such as Hyper-V is essential. A high level of proficiency in Microsoft Intune, RMM patch management and security posture monitoring is also required. This is a fully technical role with no line management responsibilities, offering you the opportunity to further your skills and expertise in cloud technologies, cybersecurity and device management. You will demonstrate a proactive approach to technical learning, strong analytical skills and the ability to interpret and refine complex requirements, while working collaboratively within a supportive and service-focused environment. What we offer: When you join us, you become part of a community that appreciates and supports its team members. You will enjoy a range of benefits that reflects our appreciation: 50% contribution to premiums for the School's private health scheme Free Westfield Healthcare Free membership of dual-use Sports Centre (£25 annual joining fee) Free staff lunches in term-time School fee discount for children of Uppingham staff (pro-rated for part-time staff) Retail, gym, supermarket, cinema and restaurant discounts Cycle to work scheme Employee Assistance Programme Occupational Health Services Free annual flu jabs Recognised as a "Disability Confident" employer Recognised as a "Mindful" employer Favourable rates and terms with local nursery Complimentary staff ticket to selected School performances Discount at local coffee shop for Uppingham staff. For further details and to apply please click the apply button. Closing date: 1 st May 2026. We reserve the right to close this vacancy early once we have received an adequate number of applications. We therefore encourage early submissions. Uppingham School is committed to safeguarding and promoting the welfare of children. Successful candidates must be willing to undergo full screening in accordance with Keeping Children Safe in Education (KCSiE), including an Enhanced Disclosure and Barring Service check. Issues relating to safeguarding and promoting the welfare of pupils will be explored at interview .
Apr 23, 2026
Full time
The role Uppingham School is seeking a Senior IT Systems Engineer to play a key role in maintaining and enhancing the School's IT services and infrastructure. Working at the heart of our IT team, you will provide third-line technical support for the School's IT infrastructure while acting as the lead technical specialist on infrastructure and systems-related issues.You will deliver a reliable and secure operational service, ensuring systems are effectively automated, monitored and maintained in line with best practice. You will also be responsible for proactively identifying and resolving issues, developing operational procedures and collaborating with your development colleagues to support advanced automation and service delivery. In addition to your operational responsibilities, this role offers significant involvement in project work, including the design and implementation of major infrastructure projects such as cloud migrations, system upgrades and security. You will lead the technical delivery of new systems and oversee the deployment, configuration and security of end-user hardware and software across the School. Whether you are solving complex technical challenges or supporting colleagues and students across the School, you will be part of a collaborative and people-centred IT team that plays a vital role in ensuring the smooth and effective running of the wider school environment. About you You will need strong technical expertise across a range of technical tools and technologies, including PowerShell automation, Microsoft cloud services, Windows operating systems and servers, Active Directory, Group Policy, DNS/DHCP and Layer 2/3 networking. Experience with firewalls, wireless infrastructure, Veeam and virtualisation platform such as Hyper-V is essential. A high level of proficiency in Microsoft Intune, RMM patch management and security posture monitoring is also required. This is a fully technical role with no line management responsibilities, offering you the opportunity to further your skills and expertise in cloud technologies, cybersecurity and device management. You will demonstrate a proactive approach to technical learning, strong analytical skills and the ability to interpret and refine complex requirements, while working collaboratively within a supportive and service-focused environment. What we offer: When you join us, you become part of a community that appreciates and supports its team members. You will enjoy a range of benefits that reflects our appreciation: 50% contribution to premiums for the School's private health scheme Free Westfield Healthcare Free membership of dual-use Sports Centre (£25 annual joining fee) Free staff lunches in term-time School fee discount for children of Uppingham staff (pro-rated for part-time staff) Retail, gym, supermarket, cinema and restaurant discounts Cycle to work scheme Employee Assistance Programme Occupational Health Services Free annual flu jabs Recognised as a "Disability Confident" employer Recognised as a "Mindful" employer Favourable rates and terms with local nursery Complimentary staff ticket to selected School performances Discount at local coffee shop for Uppingham staff. For further details and to apply please click the apply button. Closing date: 1 st May 2026. We reserve the right to close this vacancy early once we have received an adequate number of applications. We therefore encourage early submissions. Uppingham School is committed to safeguarding and promoting the welfare of children. Successful candidates must be willing to undergo full screening in accordance with Keeping Children Safe in Education (KCSiE), including an Enhanced Disclosure and Barring Service check. Issues relating to safeguarding and promoting the welfare of pupils will be explored at interview .
Role Overview: Join the Buzz at Our BRAND-NEW Busy Bees Nursery in Whitstable! A brand-new nursery. A golden opportunity. This summer, Busy Bees is launching an exciting nursery in Whitstable , and we need a passionate, dedicated Assistant Nursery Manager to join us in giving our children the best start in life! With space to welcome up to 110 little learners , this state-of-the-art setting is designed to spark curiosity, encourage creativity, and nurture young minds -and you'll be there from day one to shape something truly special. Why Join Busy Bees? This is your chance to be part of something fresh, exciting, and built from the ground up! Be a founding team member, help shape the nursery culture , and create an environment where children and staff thrive together . Your Exclusive Busy Bees Benefits Competitive salary- £35,089.60 Ongoing professional development & career progression - Grow with us! Birthday off - Because YOU deserve a celebration! 50% childcare discount - Supporting your family while you support others Up to 28 days holiday - Plus bank holidays! Menopause support - Through Peppy, helping you through life's milestones Wellbeing perks - Access to Hive, our fantastic wellbeing & retail discount hub Cycle to Work scheme - A healthy commute for a happier you! Pension & financial perks - Easy access to workplace pension through Cushon & Salary Finance support Travel opportunities - Learn from childcare professionals around the world Enhanced family leave & return-to-work bonus - Because balance matters Employee Assistance Programme & Mental Health First Aiders - Supporting your wellbeing PLUS: You'll get exclusive access to Hive , our Benefits & Wellbeing platform -filled with retail discounts, a Wellbeing Hub supporting your physical & mental health, a Celebrating You section recognizing our valued team members, and a Grow with Us area packed with development opportunities and training Role Responsibilities: What You'll Do As An Assistant Manager Support the Centre Director in overseeing daily operations and maintaining educational standards Develop & deliver an engaging, high-quality curriculum tailored to children's needs Ensure compliance with regulatory requirements and maintain health & safety standards Provide leadership & mentorship to staff, ensuring a cohesive and motivated team Enhance customer satisfaction by delivering exceptional service and promoting a positive nursery experience for families Assist with administrative tasks , including scheduling, payroll, and recruitment Manage operational records and support financial planning to ensure sustainability Required Qualifications: Ideal Assistant Manager Candidate Level 3 qualification or above in early years education Experience in an early years setting , with supervisory experience an advantage-ideally as a Nursery Room Leader, Nursery Room Manager, or Nursery Practitioner Strong leadership, organisational, and communication skills to inspire and support your team Passionate about fostering children's development and creating positive relationships with families This is YOUR chance to be part of something exciting, rewarding, and career-changing. APPLY NOW and start your next adventure with Busy Bees!
Apr 23, 2026
Full time
Role Overview: Join the Buzz at Our BRAND-NEW Busy Bees Nursery in Whitstable! A brand-new nursery. A golden opportunity. This summer, Busy Bees is launching an exciting nursery in Whitstable , and we need a passionate, dedicated Assistant Nursery Manager to join us in giving our children the best start in life! With space to welcome up to 110 little learners , this state-of-the-art setting is designed to spark curiosity, encourage creativity, and nurture young minds -and you'll be there from day one to shape something truly special. Why Join Busy Bees? This is your chance to be part of something fresh, exciting, and built from the ground up! Be a founding team member, help shape the nursery culture , and create an environment where children and staff thrive together . Your Exclusive Busy Bees Benefits Competitive salary- £35,089.60 Ongoing professional development & career progression - Grow with us! Birthday off - Because YOU deserve a celebration! 50% childcare discount - Supporting your family while you support others Up to 28 days holiday - Plus bank holidays! Menopause support - Through Peppy, helping you through life's milestones Wellbeing perks - Access to Hive, our fantastic wellbeing & retail discount hub Cycle to Work scheme - A healthy commute for a happier you! Pension & financial perks - Easy access to workplace pension through Cushon & Salary Finance support Travel opportunities - Learn from childcare professionals around the world Enhanced family leave & return-to-work bonus - Because balance matters Employee Assistance Programme & Mental Health First Aiders - Supporting your wellbeing PLUS: You'll get exclusive access to Hive , our Benefits & Wellbeing platform -filled with retail discounts, a Wellbeing Hub supporting your physical & mental health, a Celebrating You section recognizing our valued team members, and a Grow with Us area packed with development opportunities and training Role Responsibilities: What You'll Do As An Assistant Manager Support the Centre Director in overseeing daily operations and maintaining educational standards Develop & deliver an engaging, high-quality curriculum tailored to children's needs Ensure compliance with regulatory requirements and maintain health & safety standards Provide leadership & mentorship to staff, ensuring a cohesive and motivated team Enhance customer satisfaction by delivering exceptional service and promoting a positive nursery experience for families Assist with administrative tasks , including scheduling, payroll, and recruitment Manage operational records and support financial planning to ensure sustainability Required Qualifications: Ideal Assistant Manager Candidate Level 3 qualification or above in early years education Experience in an early years setting , with supervisory experience an advantage-ideally as a Nursery Room Leader, Nursery Room Manager, or Nursery Practitioner Strong leadership, organisational, and communication skills to inspire and support your team Passionate about fostering children's development and creating positive relationships with families This is YOUR chance to be part of something exciting, rewarding, and career-changing. APPLY NOW and start your next adventure with Busy Bees!
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Role Overview: Join the Buzz at Our BRAND-NEW Busy Bees Nursery in Whitstable! A brand-new nursery. A golden opportunity. This summer, Busy Bees is launching an exciting nursery in Whitstable , and we need a passionate, dedicated Assistant Nursery Manager to join us in giving our children the best start in life! With space to welcome up to 110 little learners , this state-of-the-art setting is designed to spark curiosity, encourage creativity, and nurture young minds -and you'll be there from day one to shape something truly special. Why Join Busy Bees? This is your chance to be part of something fresh, exciting, and built from the ground up! Be a founding team member, help shape the nursery culture , and create an environment where children and staff thrive together . Your Exclusive Busy Bees Benefits Competitive salary- £35,089.60 Ongoing professional development & career progression - Grow with us! Birthday off - Because YOU deserve a celebration! 50% childcare discount - Supporting your family while you support others Up to 28 days holiday - Plus bank holidays! Menopause support - Through Peppy, helping you through life's milestones Wellbeing perks - Access to Hive, our fantastic wellbeing & retail discount hub Cycle to Work scheme - A healthy commute for a happier you! Pension & financial perks - Easy access to workplace pension through Cushon & Salary Finance support Travel opportunities - Learn from childcare professionals around the world Enhanced family leave & return-to-work bonus - Because balance matters Employee Assistance Programme & Mental Health First Aiders - Supporting your wellbeing PLUS: You'll get exclusive access to Hive , our Benefits & Wellbeing platform -filled with retail discounts, a Wellbeing Hub supporting your physical & mental health, a Celebrating You section recognizing our valued team members, and a Grow with Us area packed with development opportunities and training Role Responsibilities: What You'll Do As An Assistant Manager Support the Centre Director in overseeing daily operations and maintaining educational standards Develop & deliver an engaging, high-quality curriculum tailored to children's needs Ensure compliance with regulatory requirements and maintain health & safety standards Provide leadership & mentorship to staff, ensuring a cohesive and motivated team Enhance customer satisfaction by delivering exceptional service and promoting a positive nursery experience for families Assist with administrative tasks , including scheduling, payroll, and recruitment Manage operational records and support financial planning to ensure sustainability Required Qualifications: Ideal Assistant Manager Candidate Level 3 qualification or above in early years education Experience in an early years setting , with supervisory experience an advantage-ideally as a Nursery Room Leader, Nursery Room Manager, or Nursery Practitioner Strong leadership, organisational, and communication skills to inspire and support your team Passionate about fostering children's development and creating positive relationships with families This is YOUR chance to be part of something exciting, rewarding, and career-changing. APPLY NOW and start your next adventure with Busy Bees!
Apr 23, 2026
Full time
Role Overview: Join the Buzz at Our BRAND-NEW Busy Bees Nursery in Whitstable! A brand-new nursery. A golden opportunity. This summer, Busy Bees is launching an exciting nursery in Whitstable , and we need a passionate, dedicated Assistant Nursery Manager to join us in giving our children the best start in life! With space to welcome up to 110 little learners , this state-of-the-art setting is designed to spark curiosity, encourage creativity, and nurture young minds -and you'll be there from day one to shape something truly special. Why Join Busy Bees? This is your chance to be part of something fresh, exciting, and built from the ground up! Be a founding team member, help shape the nursery culture , and create an environment where children and staff thrive together . Your Exclusive Busy Bees Benefits Competitive salary- £35,089.60 Ongoing professional development & career progression - Grow with us! Birthday off - Because YOU deserve a celebration! 50% childcare discount - Supporting your family while you support others Up to 28 days holiday - Plus bank holidays! Menopause support - Through Peppy, helping you through life's milestones Wellbeing perks - Access to Hive, our fantastic wellbeing & retail discount hub Cycle to Work scheme - A healthy commute for a happier you! Pension & financial perks - Easy access to workplace pension through Cushon & Salary Finance support Travel opportunities - Learn from childcare professionals around the world Enhanced family leave & return-to-work bonus - Because balance matters Employee Assistance Programme & Mental Health First Aiders - Supporting your wellbeing PLUS: You'll get exclusive access to Hive , our Benefits & Wellbeing platform -filled with retail discounts, a Wellbeing Hub supporting your physical & mental health, a Celebrating You section recognizing our valued team members, and a Grow with Us area packed with development opportunities and training Role Responsibilities: What You'll Do As An Assistant Manager Support the Centre Director in overseeing daily operations and maintaining educational standards Develop & deliver an engaging, high-quality curriculum tailored to children's needs Ensure compliance with regulatory requirements and maintain health & safety standards Provide leadership & mentorship to staff, ensuring a cohesive and motivated team Enhance customer satisfaction by delivering exceptional service and promoting a positive nursery experience for families Assist with administrative tasks , including scheduling, payroll, and recruitment Manage operational records and support financial planning to ensure sustainability Required Qualifications: Ideal Assistant Manager Candidate Level 3 qualification or above in early years education Experience in an early years setting , with supervisory experience an advantage-ideally as a Nursery Room Leader, Nursery Room Manager, or Nursery Practitioner Strong leadership, organisational, and communication skills to inspire and support your team Passionate about fostering children's development and creating positive relationships with families This is YOUR chance to be part of something exciting, rewarding, and career-changing. APPLY NOW and start your next adventure with Busy Bees!
Deputy Divisional Director of Nursing - Urgent and Emergency Care The closing date is 03 May 2026 We are delighted to invite applications for the role of Deputy Divisional Director of Nursing for Urgent and Emergency Care, a pivotal, high-impact senior nursing leadership opportunity at the very heart of the Trust's front door services. This role offers an exceptional opportunity for an experienced, ambitious leader to shape the future of urgent and emergency services in one of the most dynamic and operationally critical areas of the organisation. Working closely with the Divisional Director of Nursing, Divisional Medical Director and the wider divisional Quad, you will have strong executive and organisational support as you help lead transformation across UEC. You will play a key role in strengthening clinical governance, improving patient flow and safety, developing sustainable workforce models, and embedding a culture of continuous improvement. We particularly welcome applicants with significant experience in urgent and emergency care, acute medicine, or front door services, who bring credibility, resilience and a passion for delivering consistently high-quality patient care in complex, fast-paced environments. Main duties of the job The Division of Medicine is large and diverse, encompassing Front Door Services, General Internal Medicine and Diagnostic Services. While a professional background within medicine is advantageous, it is not essential; however, the successful candidate will be expected to rapidly develop a strong understanding of the clinical services delivered across the Division. As Deputy Divisional Director of Nursing for UEC, you will be empowered to: Shape the long-term strategic direction of Urgent and Emergency Care from a nursing and patient-centred perspective Work closely with senior nurses, matrons and service leads to address workforce challenges and embed sustainable staffing, skill-mix and rota models Lead and strengthen quality, safety and clinical governance across Emergency Medicine, Acute Medicine, SDEC and associated pathways Influence Trust-wide priorities, including patient flow, admission avoidance, escalation management and elective recovery Contribute to group-level collaboration and system-wide UEC transformation You will be a compassionate, visible and credible registered nurse with a proven track record of leading clinical teams, managing change and delivering improvement at scale. You will champion safety, quality and patient experience, while creating the conditions for staff to thrive and services to evolve in line with the demands of modern urgent and emergency care. Job responsibilities The Deputy Divisional Director of Nursing is responsible for the effectiveness of professional leadership and development of nursing within the Division and other allocated areas in order to facilitate the delivery of excellent clinical practice. The post holder may hold delegated responsibility for areas of practice from the Chief Nurse. Qualifications Registered Healthcare Professional (HCPC, NMC etc) Master's degree in Nursing, Midwifery or health related field. Demonstrates evidence of on-going continuous professional development. Management qualification - NEBs, CMS, DMS etc. Some form of management qualification is highly desirable Experience Evidence of senior nursing and/or midwifery leadership and management experience. Evidence of clinical management experience. Experience of managing a range of departments which includes managing workforce, operational delivery, finance management. Experience in delivering quality improvement projects with defined outcomes Demonstrable experience of achieving changed clinical practice and improving services to increase quality and efficiency. Experience of working at and influencing at a senior level. Experience of developing collaborative working within teams. Demonstrable experience of developing staff and teams to enhance patient outcomes. Demonstrable experience of implementing and managing change effectively. Experience of developing business cases / business planning Track record of serving on a range of committees both internal and external to the organisation. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 23, 2026
Full time
Deputy Divisional Director of Nursing - Urgent and Emergency Care The closing date is 03 May 2026 We are delighted to invite applications for the role of Deputy Divisional Director of Nursing for Urgent and Emergency Care, a pivotal, high-impact senior nursing leadership opportunity at the very heart of the Trust's front door services. This role offers an exceptional opportunity for an experienced, ambitious leader to shape the future of urgent and emergency services in one of the most dynamic and operationally critical areas of the organisation. Working closely with the Divisional Director of Nursing, Divisional Medical Director and the wider divisional Quad, you will have strong executive and organisational support as you help lead transformation across UEC. You will play a key role in strengthening clinical governance, improving patient flow and safety, developing sustainable workforce models, and embedding a culture of continuous improvement. We particularly welcome applicants with significant experience in urgent and emergency care, acute medicine, or front door services, who bring credibility, resilience and a passion for delivering consistently high-quality patient care in complex, fast-paced environments. Main duties of the job The Division of Medicine is large and diverse, encompassing Front Door Services, General Internal Medicine and Diagnostic Services. While a professional background within medicine is advantageous, it is not essential; however, the successful candidate will be expected to rapidly develop a strong understanding of the clinical services delivered across the Division. As Deputy Divisional Director of Nursing for UEC, you will be empowered to: Shape the long-term strategic direction of Urgent and Emergency Care from a nursing and patient-centred perspective Work closely with senior nurses, matrons and service leads to address workforce challenges and embed sustainable staffing, skill-mix and rota models Lead and strengthen quality, safety and clinical governance across Emergency Medicine, Acute Medicine, SDEC and associated pathways Influence Trust-wide priorities, including patient flow, admission avoidance, escalation management and elective recovery Contribute to group-level collaboration and system-wide UEC transformation You will be a compassionate, visible and credible registered nurse with a proven track record of leading clinical teams, managing change and delivering improvement at scale. You will champion safety, quality and patient experience, while creating the conditions for staff to thrive and services to evolve in line with the demands of modern urgent and emergency care. Job responsibilities The Deputy Divisional Director of Nursing is responsible for the effectiveness of professional leadership and development of nursing within the Division and other allocated areas in order to facilitate the delivery of excellent clinical practice. The post holder may hold delegated responsibility for areas of practice from the Chief Nurse. Qualifications Registered Healthcare Professional (HCPC, NMC etc) Master's degree in Nursing, Midwifery or health related field. Demonstrates evidence of on-going continuous professional development. Management qualification - NEBs, CMS, DMS etc. Some form of management qualification is highly desirable Experience Evidence of senior nursing and/or midwifery leadership and management experience. Evidence of clinical management experience. Experience of managing a range of departments which includes managing workforce, operational delivery, finance management. Experience in delivering quality improvement projects with defined outcomes Demonstrable experience of achieving changed clinical practice and improving services to increase quality and efficiency. Experience of working at and influencing at a senior level. Experience of developing collaborative working within teams. Demonstrable experience of developing staff and teams to enhance patient outcomes. Demonstrable experience of implementing and managing change effectively. Experience of developing business cases / business planning Track record of serving on a range of committees both internal and external to the organisation. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
CPC Project Services Construction Consultancy Project Support Officer Full Time/Permanent Office - Oxford (office-based minimum 4 days per week) CPC Big enough to deliver, small enough to care! Join us at CPC Project Services, an award-winning, independent Project Management and Cost Consultancy with a 36-year track record of delivering outstanding projects across infrastructure, property, and transformational change. We re looking for a proactive and highly organised Project Support Officer to become part of our Oxford team a role perfectly suited to someone who enjoys getting stuck in, takes ownership, and wants to play a key role in the day-to-day running of a busy, high-performing environment. From the outset, you ll have the chance to make a real impact and quickly become integral to how we operate, working within a friendly, supportive, and down-to-earth team that will provide the guidance you need to succeed enjoying moments like our Breakfast Club and Pizza Thursdays along the way! Working within our Health, Education, Science and Technology division, you will collaborate with experienced Project Managers on high-profile projects that are shaping the built environment. Recent projects highlights include - • Schwarzman Centre for the Humanities a landmark Oxford facility bringing multiple humanities faculties together under one roof, designed to inspire collaboration, creativity, and world-leading research. • National Quantum Computing Centre a cutting-edge hub driving the UK s quantum technology programme and enabling pioneering innovation. This is a hands-on role spanning both project delivery and office operations. You ll become the trusted organiser who keeps everything running smoothly, from coordinating meetings and managing documentation to driving project processes and office activities. In doing so, you ll enable our Project Managers to focus on delivery while you are able to build a broad skillset that can develop into a long and fulfilling career with CPC. At CPC, people are genuinely at the heart of what we do. In 2024, we became employee-owned, meaning your contribution directly shares in the success you help create. It s a key part of our culture, offering stability, long-term growth, and a real sense of ownership in your work. If you re organised, proactive, and ready to get stuck into high-impact projects while growing your career, this is the role for you! Key Responsibilities Project & Operational Support Support project delivery and day-to-day office operations. Coordinate meetings, prepare agendas, take minutes, and maintain project documentation. Assist with financial processes including purchase orders, invoicing, and tracking budgets. Maintain project trackers, directories, and compliance records. Administrative & Office Coordination Be the first point of contact: answer calls, greet clients, and register visitors. Book meetings, travel, and accommodation; organise hospitality and refreshments. Manage office supplies, PPE, and resources. Support onboarding of new starters, access cards, IT equipment, and office inductions. Assist with internal communications, newsletters, and maintaining intranet systems. People & Event Support Help coordinate team activities, engagement, and office events. Support timesheet, holiday approvals, and general team coordination. Set up meeting rooms, equipment, and support building committee meetings. About You We re looking for someone who is: Highly organised with strong attention to detail. Proactive, able to stay one step ahead, and take ownership of tasks. A confident communicator (written and verbal). Comfortable managing multiple priorities. Positive, can-do, and collaborative. Experience Previous experience in administration, project support, or coordination is essential. Tip top Microsoft Office skills are a must (Excel, Word, Outlook). Experience in construction, property, or infrastructure is a plus but we welcome applications from all sectors! Why CPC? At CPC, we offer more than just a salary. We provide a benefits package that truly supports you both at work and beyond: Private healthcare for you and your family. Private pension and hybrid flexible working. Support for professional memberships and ongoing training. Personal performance bonuses and annual salary reviews. We are proud to be an equal opportunities employer, committed to creating an inclusive, supportive, and safe working environment where everyone can thrive. Polite notice to recruitment agencies: We are not seeking external recruitment support at this time. Speculative CVs will not be accepted.
Apr 23, 2026
Full time
CPC Project Services Construction Consultancy Project Support Officer Full Time/Permanent Office - Oxford (office-based minimum 4 days per week) CPC Big enough to deliver, small enough to care! Join us at CPC Project Services, an award-winning, independent Project Management and Cost Consultancy with a 36-year track record of delivering outstanding projects across infrastructure, property, and transformational change. We re looking for a proactive and highly organised Project Support Officer to become part of our Oxford team a role perfectly suited to someone who enjoys getting stuck in, takes ownership, and wants to play a key role in the day-to-day running of a busy, high-performing environment. From the outset, you ll have the chance to make a real impact and quickly become integral to how we operate, working within a friendly, supportive, and down-to-earth team that will provide the guidance you need to succeed enjoying moments like our Breakfast Club and Pizza Thursdays along the way! Working within our Health, Education, Science and Technology division, you will collaborate with experienced Project Managers on high-profile projects that are shaping the built environment. Recent projects highlights include - • Schwarzman Centre for the Humanities a landmark Oxford facility bringing multiple humanities faculties together under one roof, designed to inspire collaboration, creativity, and world-leading research. • National Quantum Computing Centre a cutting-edge hub driving the UK s quantum technology programme and enabling pioneering innovation. This is a hands-on role spanning both project delivery and office operations. You ll become the trusted organiser who keeps everything running smoothly, from coordinating meetings and managing documentation to driving project processes and office activities. In doing so, you ll enable our Project Managers to focus on delivery while you are able to build a broad skillset that can develop into a long and fulfilling career with CPC. At CPC, people are genuinely at the heart of what we do. In 2024, we became employee-owned, meaning your contribution directly shares in the success you help create. It s a key part of our culture, offering stability, long-term growth, and a real sense of ownership in your work. If you re organised, proactive, and ready to get stuck into high-impact projects while growing your career, this is the role for you! Key Responsibilities Project & Operational Support Support project delivery and day-to-day office operations. Coordinate meetings, prepare agendas, take minutes, and maintain project documentation. Assist with financial processes including purchase orders, invoicing, and tracking budgets. Maintain project trackers, directories, and compliance records. Administrative & Office Coordination Be the first point of contact: answer calls, greet clients, and register visitors. Book meetings, travel, and accommodation; organise hospitality and refreshments. Manage office supplies, PPE, and resources. Support onboarding of new starters, access cards, IT equipment, and office inductions. Assist with internal communications, newsletters, and maintaining intranet systems. People & Event Support Help coordinate team activities, engagement, and office events. Support timesheet, holiday approvals, and general team coordination. Set up meeting rooms, equipment, and support building committee meetings. About You We re looking for someone who is: Highly organised with strong attention to detail. Proactive, able to stay one step ahead, and take ownership of tasks. A confident communicator (written and verbal). Comfortable managing multiple priorities. Positive, can-do, and collaborative. Experience Previous experience in administration, project support, or coordination is essential. Tip top Microsoft Office skills are a must (Excel, Word, Outlook). Experience in construction, property, or infrastructure is a plus but we welcome applications from all sectors! Why CPC? At CPC, we offer more than just a salary. We provide a benefits package that truly supports you both at work and beyond: Private healthcare for you and your family. Private pension and hybrid flexible working. Support for professional memberships and ongoing training. Personal performance bonuses and annual salary reviews. We are proud to be an equal opportunities employer, committed to creating an inclusive, supportive, and safe working environment where everyone can thrive. Polite notice to recruitment agencies: We are not seeking external recruitment support at this time. Speculative CVs will not be accepted.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Regional Account Director - South Wales Salary £70,000pa + Commission Locations Cardiff, Newport, Swansea, Llandrindod. Remote based, but must live within the region specified above. Working with The CFO Centre UK We are looking for a self motivated leader to manage a team of Financial Directors and drive growth for mid tier private businesses with turnovers of £2 50M. Responsibilities Lead and develop a high performing team of Financial Directors. Identify, recruit, and retain top talent for the CFO Centre. Build and maintain long term relationships with clients, acting as advisor, strategist and partner. Generate new business leads and close deals, driving regional revenue targets. Collaborate with the UK Chief Commercial Officers and national team to align strategy. Promote the CFO Centre's services and market presence within the region. Provide strategic insight and value added guidance to client businesses. Qualifications Proven experience in business strategy, financial leadership or related field. Strong ambition, energy, self starter attitude with a can do mindset. Excellent networking skills and established business network in South Wales. Sales and client relationship experience, with a track record of meeting or exceeding targets. Ability to travel within South Wales and work remotely.
Apr 23, 2026
Full time
Regional Account Director - South Wales Salary £70,000pa + Commission Locations Cardiff, Newport, Swansea, Llandrindod. Remote based, but must live within the region specified above. Working with The CFO Centre UK We are looking for a self motivated leader to manage a team of Financial Directors and drive growth for mid tier private businesses with turnovers of £2 50M. Responsibilities Lead and develop a high performing team of Financial Directors. Identify, recruit, and retain top talent for the CFO Centre. Build and maintain long term relationships with clients, acting as advisor, strategist and partner. Generate new business leads and close deals, driving regional revenue targets. Collaborate with the UK Chief Commercial Officers and national team to align strategy. Promote the CFO Centre's services and market presence within the region. Provide strategic insight and value added guidance to client businesses. Qualifications Proven experience in business strategy, financial leadership or related field. Strong ambition, energy, self starter attitude with a can do mindset. Excellent networking skills and established business network in South Wales. Sales and client relationship experience, with a track record of meeting or exceeding targets. Ability to travel within South Wales and work remotely.
NEW VACANCY! (SC3649) SURREY SENIOR ACCOUNT MANAGER - SIGNAGE / LARGE FORMAT GRAPHICS Very competitive salary (Dep on Exp) + Package + Multiple company socials through the year Hours: 8am - 5pm / Monday - Friday Our client is a young, dynamic and multi-award-winning signage and large-format graphics company. They collaborate with some of the most iconic brands and landmarks in the property and events sectors, delivering outstanding visual solutions. As they grow, they are looking for an energetic and ambitious Account Manager to join the close-knit team and support them in various key areas of the business. Work with a small and passionate team, with the chance to be part of exciting projects with high-profile clients and landmarks. Gain hands-on experience and valuable skills to accelerate your career. Benefit from the supportive work environment and opportunities for growth. As an Account Manager, you will work closely and alongside other Account Managers to ensure a consistent pipeline of work is pulled into the business through existing clients. This is a fantastic opportunity for someone eager to develop their career in a fast-paced and supportive environment. Key Responsibilities: Maintain business which holds good margins and plays to business strengths through existing clients Carrying out site surveys, survey template in illustrator, quoting, purchasing of materials and briefing production, overseeing install team if required Managing Projects valuing around 600K over 12 month period Reporting to the Director once a month Comfortable dealing with creative agencies Key Attributes: Thorough and consistent across everything they are tasked with Looking to cement a long term career within the industry Holds solid product knowledge Highly reliable and career-driven. Proactive, with a strong work ethic. A team player with a strong personality and positive attitude. Self-managing and able to take initiative. Comfortable and professional when speaking to clients on the phone. A driver with a valid UK license (essential). A good listener Loyal and trustworthy
Apr 23, 2026
Full time
NEW VACANCY! (SC3649) SURREY SENIOR ACCOUNT MANAGER - SIGNAGE / LARGE FORMAT GRAPHICS Very competitive salary (Dep on Exp) + Package + Multiple company socials through the year Hours: 8am - 5pm / Monday - Friday Our client is a young, dynamic and multi-award-winning signage and large-format graphics company. They collaborate with some of the most iconic brands and landmarks in the property and events sectors, delivering outstanding visual solutions. As they grow, they are looking for an energetic and ambitious Account Manager to join the close-knit team and support them in various key areas of the business. Work with a small and passionate team, with the chance to be part of exciting projects with high-profile clients and landmarks. Gain hands-on experience and valuable skills to accelerate your career. Benefit from the supportive work environment and opportunities for growth. As an Account Manager, you will work closely and alongside other Account Managers to ensure a consistent pipeline of work is pulled into the business through existing clients. This is a fantastic opportunity for someone eager to develop their career in a fast-paced and supportive environment. Key Responsibilities: Maintain business which holds good margins and plays to business strengths through existing clients Carrying out site surveys, survey template in illustrator, quoting, purchasing of materials and briefing production, overseeing install team if required Managing Projects valuing around 600K over 12 month period Reporting to the Director once a month Comfortable dealing with creative agencies Key Attributes: Thorough and consistent across everything they are tasked with Looking to cement a long term career within the industry Holds solid product knowledge Highly reliable and career-driven. Proactive, with a strong work ethic. A team player with a strong personality and positive attitude. Self-managing and able to take initiative. Comfortable and professional when speaking to clients on the phone. A driver with a valid UK license (essential). A good listener Loyal and trustworthy
The Company Systech is the worlds leading privately owned, independent provider of consulting, expert, and legal services, managed and owned by industry professionals who are passionate about construction. We are a global consultancy, with a 30-year history of providing advice on iconic infrastructure, engineering, and construction projects click apply for full job details
Apr 23, 2026
Full time
The Company Systech is the worlds leading privately owned, independent provider of consulting, expert, and legal services, managed and owned by industry professionals who are passionate about construction. We are a global consultancy, with a 30-year history of providing advice on iconic infrastructure, engineering, and construction projects click apply for full job details
UK RESIDENTIAL ACTIVITY LEADER Title: Activity Leader (Residential) Job Type: Residential, Full Time Reports to: Centre Director / Activity Manager Dates: 27th June - 1st August 2026 (possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh Mission Statement Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full day and half day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. Welfare and Safeguarding Statement MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face to face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. Position Overview Responsible for the activity and excursion programme for international students. Full time summer role available from mid June - mid August Represent MLA values 6 days per week 1 day off per week Residential employment available from 27th June to 1st August 2026 (Possibility of extension in some centres (starting in June and/or finishing mid August An MLA Activity Leader goes beyond just ensuring safety and well being and promoting the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. Your role is about fostering a sense of excitement and connection among our diverse group of international students. Your days will be filled with creativity as you design and lead engaging activities and excursions, from walking tours to evening dance parties, ensuring every moment is brimming with energy and enthusiasm. Working hours are variable and will be organised according to a rota in the centre. MLA programmes are hard work and you might exceptionally be requested to assist outside your working hours. Requirements Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK also a Criminal Record Check from your country of residence Proven suitability to work with students under 18: at least 2 references. Desirable Summer School experience in the UK or in Ireland. First Aid certificate. Sports/Coaching training. Volunteering experience. Involvement in active groups (e.g. scouts, trekking, sports, etc). Person Specification Ability to develop positive relationships with students, earning their trust whilst maintaining professional boundaries. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Positive outlook. Enthusiasm and creativity. Excellent organisational and interpersonal skills. Ability to work long hours in a high pressure environment. Passion for working with youth. Flexibility and adaptability. Schedule As an Activity Leader, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. For example, you may be scheduled for a morning and afternoon shift one day, and an afternoon and evening shift the next. Each staff member is contracted for up to 44 hours per week distributed Monday to Sunday with one full day off per week. Your day off will be decided based on centre needs. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. Key Position Accountabilities Ensure adequate preparation and set up for on/offsite activities and excursions. Ensure you have read and are adhere to all risk assessments. Review itineraries and become knowledgeable about attractions. Complete your Safeguarding and Prevent Training Level 1 and adhere to MLA Safeguarding Policy. Lead, supervise, motivate and engage students on activities and excursions. Pro actively encourage the students to take part in planned activities both during the day and in the evenings. Assist in the organisation and preparation of a wide range of activities, excursions and pastoral care. Brief Group Leaders and Students accurately about activities, excursion rules, meeting locations and times, and communicate all necessary information effectively to ensure safety at all times. Assist in airport transfers and welcome Group Leaders and Students to the MLA Programme. Lead campus tours and assist in the organisation of accommodation. Training & CPD Complete all required pre employment training. Attend the in person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Experienced Activity Leaders should be open to provide guidance and actively help peers seeking professional development. Administrative Support our Group Leaders with their needs and questions. Monitor and be active in communication channels. Assist the centre administration in making photocopies, running errands, preparing activities, etc. Collect registers from the office and return them accurately filled in timely. Safeguarding & Welfare Promoting the welfare of students and adhere to and comply with the MLA Safeguarding Policy. Provide safety and welfare assistance to students. Be vigilant for possible welfare problems of students. Inform your Centre Director/Welfare Manager of any absences immediately. Report any issues which may be affecting students' safety, wellbeing and academic performance. Be aware of relevant fire, health and safety issues in the classroom and around the centre. Compensation Residential Activity Leaders GBP 540 weekly. Holiday Pay (12.07%) will be added to rates. Inclusive of holiday pay up to GBP 605 weekly. Housing deduction of GBP 9.10 per day will be applied for residential positions. Paid training and induction. Work as part of a strong team and gain experience. Opportunities for professional development e.g. appraisals, opportunities for promotion. Regular Training sessions to run activities/excursions/risk assessment. Returning Activity Leaders will receive a bonus of GBP 150 after completing their full 4 week contract. Please note that due to the logistics of the employment, you may be required to move to another centre where extra staff are required. Only in this case will we cover all the travel expenses that may be incurred. MLA Reputation & Code of Conduct MLA Staff Code of Conduct. Actively support MLA in its mission to provide top quality programmes. Support and enable the students during the programme to realise their potential and achieve their targets. Comply with management requests to follow the guidelines of external organisations such as British Council in a timely and accurate manner. Wear your MLA uniform while on duty at all times and keep it clean and presentable. Start on time, if this is not possible you must inform your manager as early as possible. Develop a good rapport with the students and Group Leaders and avoid absences as much as possible. Follow the code of conduct specifically detailed in your Handbook. MLA Equality Statement MLA Move Language Ahead is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age, gender, marital status, being pregnant or on maternity leave, race (including ethnic or national origin, nationality and colour), disability, sexual orientation or expression, religion, beliefs, or any other non job related criteria.
Apr 23, 2026
Full time
UK RESIDENTIAL ACTIVITY LEADER Title: Activity Leader (Residential) Job Type: Residential, Full Time Reports to: Centre Director / Activity Manager Dates: 27th June - 1st August 2026 (possibility of extension in some centres) Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh Mission Statement Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full day and half day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. Welfare and Safeguarding Statement MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face to face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. Position Overview Responsible for the activity and excursion programme for international students. Full time summer role available from mid June - mid August Represent MLA values 6 days per week 1 day off per week Residential employment available from 27th June to 1st August 2026 (Possibility of extension in some centres (starting in June and/or finishing mid August An MLA Activity Leader goes beyond just ensuring safety and well being and promoting the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. Your role is about fostering a sense of excitement and connection among our diverse group of international students. Your days will be filled with creativity as you design and lead engaging activities and excursions, from walking tours to evening dance parties, ensuring every moment is brimming with energy and enthusiasm. Working hours are variable and will be organised according to a rota in the centre. MLA programmes are hard work and you might exceptionally be requested to assist outside your working hours. Requirements Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK also a Criminal Record Check from your country of residence Proven suitability to work with students under 18: at least 2 references. Desirable Summer School experience in the UK or in Ireland. First Aid certificate. Sports/Coaching training. Volunteering experience. Involvement in active groups (e.g. scouts, trekking, sports, etc). Person Specification Ability to develop positive relationships with students, earning their trust whilst maintaining professional boundaries. Ability to provide safety and welfare assistance to students. Excellent communication skills (verbal and interpersonal). Display absolute commitment to the highest standards of professional behaviour. Positive outlook. Enthusiasm and creativity. Excellent organisational and interpersonal skills. Ability to work long hours in a high pressure environment. Passion for working with youth. Flexibility and adaptability. Schedule As an Activity Leader, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. For example, you may be scheduled for a morning and afternoon shift one day, and an afternoon and evening shift the next. Each staff member is contracted for up to 44 hours per week distributed Monday to Sunday with one full day off per week. Your day off will be decided based on centre needs. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. Key Position Accountabilities Ensure adequate preparation and set up for on/offsite activities and excursions. Ensure you have read and are adhere to all risk assessments. Review itineraries and become knowledgeable about attractions. Complete your Safeguarding and Prevent Training Level 1 and adhere to MLA Safeguarding Policy. Lead, supervise, motivate and engage students on activities and excursions. Pro actively encourage the students to take part in planned activities both during the day and in the evenings. Assist in the organisation and preparation of a wide range of activities, excursions and pastoral care. Brief Group Leaders and Students accurately about activities, excursion rules, meeting locations and times, and communicate all necessary information effectively to ensure safety at all times. Assist in airport transfers and welcome Group Leaders and Students to the MLA Programme. Lead campus tours and assist in the organisation of accommodation. Training & CPD Complete all required pre employment training. Attend the in person induction training and take an active part in discussions. Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Experienced Activity Leaders should be open to provide guidance and actively help peers seeking professional development. Administrative Support our Group Leaders with their needs and questions. Monitor and be active in communication channels. Assist the centre administration in making photocopies, running errands, preparing activities, etc. Collect registers from the office and return them accurately filled in timely. Safeguarding & Welfare Promoting the welfare of students and adhere to and comply with the MLA Safeguarding Policy. Provide safety and welfare assistance to students. Be vigilant for possible welfare problems of students. Inform your Centre Director/Welfare Manager of any absences immediately. Report any issues which may be affecting students' safety, wellbeing and academic performance. Be aware of relevant fire, health and safety issues in the classroom and around the centre. Compensation Residential Activity Leaders GBP 540 weekly. Holiday Pay (12.07%) will be added to rates. Inclusive of holiday pay up to GBP 605 weekly. Housing deduction of GBP 9.10 per day will be applied for residential positions. Paid training and induction. Work as part of a strong team and gain experience. Opportunities for professional development e.g. appraisals, opportunities for promotion. Regular Training sessions to run activities/excursions/risk assessment. Returning Activity Leaders will receive a bonus of GBP 150 after completing their full 4 week contract. Please note that due to the logistics of the employment, you may be required to move to another centre where extra staff are required. Only in this case will we cover all the travel expenses that may be incurred. MLA Reputation & Code of Conduct MLA Staff Code of Conduct. Actively support MLA in its mission to provide top quality programmes. Support and enable the students during the programme to realise their potential and achieve their targets. Comply with management requests to follow the guidelines of external organisations such as British Council in a timely and accurate manner. Wear your MLA uniform while on duty at all times and keep it clean and presentable. Start on time, if this is not possible you must inform your manager as early as possible. Develop a good rapport with the students and Group Leaders and avoid absences as much as possible. Follow the code of conduct specifically detailed in your Handbook. MLA Equality Statement MLA Move Language Ahead is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age, gender, marital status, being pregnant or on maternity leave, race (including ethnic or national origin, nationality and colour), disability, sexual orientation or expression, religion, beliefs, or any other non job related criteria.
Project Coordinator Location: Leamington Spa Salary: pro rata - £35,000 Work Pattern: Tuesday - Thursday 9.30am-3.30pm Overview The organisation delivers end-to-end healthcare infrastructure solutions across both NHS and private sectors. They specialise in managing complex programmes, guiding clients from initial concept through to fully functioning medical facilities. Their work is centred on clinical requirements rather than just physical assets, combining sector expertise, financial understanding, and construction capability to build sustainable partnerships between healthcare providers, investors, and land stakeholders. Their core aim is to enhance access to critical healthcare services for patients. Role Summary An opportunity has arisen for a highly organised and proactive individual to take on a central coordination role within the business. The Project Coordination & PMO Manager will support senior leadership while ensuring that projects, systems, and documentation are effectively managed and controlled. This position plays a key part in keeping operations running efficiently. You will ensure that all project information is accurate, contracts are properly maintained, stakeholders remain informed, and leadership has clear oversight of ongoing activities. The role requires someone who can introduce structure and streamline processes within a dynamic, fast-moving environment, including identifying opportunities for improved systems or automation. Core Responsibilities Project Coordination & PMO Duties Maintain accurate and up-to-date records across all active projects Monitor timelines, deliverables, and key milestones Gather and coordinate information from internal teams Assist in preparing feasibility studies, business cases, and programme documentation Ensure all contractual and supplier documentation is complete and compliant Engage with NHS organisations and external partners as required Operational & Office Support Provide day-to-day organisational assistance to the Managing Director and project team Develop and maintain reporting frameworks to ensure transparency across activities Enhance internal workflows, systems, and efficiencies Oversee document management platforms (including SharePoint) and ensure effective control of information Support general administrative and office management tasks Stakeholder & Supplier Engagement Act as a key point of contact for suppliers and consultants Build and maintain effective working relationships with clients Assist with communication and resolution of client issues Coordinate across all parties involved in project delivery Financial & Administrative Assistance Support tracking and administration of project-related costs Assist with reporting and documentation linked to funding or NHS processes Candidate Profile Essential Skills & Experience: Background in PMO support or project coordination (healthcare, construction, or professional services environments preferred) Strong organisational ability with a focus on documentation accuracy Understanding of contract management processes Experience using SharePoint or similar document management systems Ability to manage multiple stakeholders and follow up on actions effectively Detail-oriented with a methodical approach to work Desirable Experience: Exposure to process improvement or automation tools Experience supporting financial administration Personal Qualities Highly organised and methodical Process-focused mindset Composed in high-pressure situations Commercially aware Comfortable engaging with senior stakeholders Solutions-oriented and proactive Able to work closely with an engaged and hands-on Managing Director Working Pattern Tuesday to Thursday, 9:30am 3:30pm
Apr 23, 2026
Full time
Project Coordinator Location: Leamington Spa Salary: pro rata - £35,000 Work Pattern: Tuesday - Thursday 9.30am-3.30pm Overview The organisation delivers end-to-end healthcare infrastructure solutions across both NHS and private sectors. They specialise in managing complex programmes, guiding clients from initial concept through to fully functioning medical facilities. Their work is centred on clinical requirements rather than just physical assets, combining sector expertise, financial understanding, and construction capability to build sustainable partnerships between healthcare providers, investors, and land stakeholders. Their core aim is to enhance access to critical healthcare services for patients. Role Summary An opportunity has arisen for a highly organised and proactive individual to take on a central coordination role within the business. The Project Coordination & PMO Manager will support senior leadership while ensuring that projects, systems, and documentation are effectively managed and controlled. This position plays a key part in keeping operations running efficiently. You will ensure that all project information is accurate, contracts are properly maintained, stakeholders remain informed, and leadership has clear oversight of ongoing activities. The role requires someone who can introduce structure and streamline processes within a dynamic, fast-moving environment, including identifying opportunities for improved systems or automation. Core Responsibilities Project Coordination & PMO Duties Maintain accurate and up-to-date records across all active projects Monitor timelines, deliverables, and key milestones Gather and coordinate information from internal teams Assist in preparing feasibility studies, business cases, and programme documentation Ensure all contractual and supplier documentation is complete and compliant Engage with NHS organisations and external partners as required Operational & Office Support Provide day-to-day organisational assistance to the Managing Director and project team Develop and maintain reporting frameworks to ensure transparency across activities Enhance internal workflows, systems, and efficiencies Oversee document management platforms (including SharePoint) and ensure effective control of information Support general administrative and office management tasks Stakeholder & Supplier Engagement Act as a key point of contact for suppliers and consultants Build and maintain effective working relationships with clients Assist with communication and resolution of client issues Coordinate across all parties involved in project delivery Financial & Administrative Assistance Support tracking and administration of project-related costs Assist with reporting and documentation linked to funding or NHS processes Candidate Profile Essential Skills & Experience: Background in PMO support or project coordination (healthcare, construction, or professional services environments preferred) Strong organisational ability with a focus on documentation accuracy Understanding of contract management processes Experience using SharePoint or similar document management systems Ability to manage multiple stakeholders and follow up on actions effectively Detail-oriented with a methodical approach to work Desirable Experience: Exposure to process improvement or automation tools Experience supporting financial administration Personal Qualities Highly organised and methodical Process-focused mindset Composed in high-pressure situations Commercially aware Comfortable engaging with senior stakeholders Solutions-oriented and proactive Able to work closely with an engaged and hands-on Managing Director Working Pattern Tuesday to Thursday, 9:30am 3:30pm
UK NON-RESIDENTIAL ACTIVITY LEADER Title: Activity Leader Non-Residential Job Type: Non-Residential, Full-Time Reports to: Centre Director/Activity Manager Dates: June 27th to August 1st 2026 Possibility of extension in some centres Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh Mission Statement Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA Welfare & Safeguarding Statement MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. Position Overview Responsible for the activity and excursion programme for international students. Full-time summer role available from mid-June - mid-August Represent MLA values 6 days per week 1 day off per week Residential employment available from June 27th to August 1st 2026 Possibility of extension in some centres (starting in June and/or finishing mid-August) An MLA Activity Leader goes beyond just ensuring safety and well-being and promoting the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. Your role is about fostering a sense of excitement and connection among our diverse group of international students. Your days will be filled with creativity as you design and lead engaging activities and excursions, from walking tours to evening dance parties, ensuring every moment is brimming with energy and enthusiasm. Working hours are variable and will be organised according to a rota in the centre. MLA programmes are hard work and you might exceptionally be requested to assist outside your working hours. Requirements Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence Proven suitability to work with students under 18: at least 2 references. Desirable Summer School experience in the UK or in Ireland. First Aid certificate Sports/Coaching training Volunteering experience Involvement in active groups (e.g. scouts, trekking, sports, etc) Person Specification Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries Ability to provide safety and welfare assistance to students Excellent communication skills (verbal and interpersonal) Display absolute commitment to the highest standards of professional behaviour Positive outlook Enthusiasm and creativity Excellent organisational and interpersonal skills Ability to work long hours in a high-pressure environment Passion for working with youth Flexibility and adaptability Schedule As an Activity Leader, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. For example, you may be scheduled for a morning and afternoon shift one day, and an afternoon and evening shift the next. Each staff member is contracted for up to 44 hours per week distributed Monday to Sunday with one full day off per week. Your day off will be decided based on centre needs. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. Key Position Accountabilities Ensure adequate preparation and set up for on/offsite activities and excursions Ensure you have read and are adhered to all risk assessments Review itineraries and become knowledgeable about attractions Complete your Safeguarding and Prevent Training Level 1 and adhere to Safeguarding Policy Lead, supervise, motivate and engage students on activities and excursions Pro-actively encourage the students to take part in planned activities both during the day and in the evenings Assist in the organisation and preparation of a wide range of activities, excursions and pastoral care Brief Group Leaders and Students accurately about activities, excursion rules, meeting locations and times, and communicate all necessary information effectively to ensure safety at all times. Assist in airport transfers and welcome Group Leaders and Students to the MLA Programme Lead campus tours and assist in the organisation of accommodation. Training & CPD Complete all required pre-employment training Attend the in-person induction training and take an active part in discussions Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Experienced Activity Leaders should be open to provide guidance and actively help peers seeking professional development. Administrative Support our Group Leaders with their needs and questions Monitor and be active in communication channels Assist the centre administration in making photocopies, running errands, preparing activities, etc Collect registers from the office and return them accurately filled in timely Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy Provide safety and welfare assistance to students Be vigilant for possible welfare problems of students Inform your Centre Director/Welfare Manager of any absences immediately Report any issues which may be affecting students' safety, wellbeing and academic performance Be aware of relevant fire, health and safety issues in the classroom and around the centre Compensation Non Residential Activity Leaders GBP 13/h. Holiday Pay (12.07%) will be added to rates. Inclusive of holiday pay up to GBP14.56/h. Paid training and induction. Work as part of a strong team and gain experience. Opportunities for professional development e.g. appraisals, opportunities for promotion. Regular Training sessions to run activities/excursions/risk assessment. Returning Activity Leaders will receive a bonus of GBP 150 after completing their full 4-week contract. Please note that due to the logistics of the employment, you may be required to move to another centre where extra staff are required. Only in this case will we cover all the travel expenses that may be incurred. MLA Reputation & Code of Conduct MLA Staff Code of Conduct Actively support MLA in its mission to provide top quality programmes. Support and enable the students during the programme to realise their potential and achieve their targets. Comply with management requests to follow the guidelines of external organisations such as British Council in a timely and accurate manner. Wear your MLA uniform while on duty at all times and keep it clean and presentable. Start on time, if this is not possible you must inform your manager as early as possible. Develop a good rapport with the students and Group Leaders and avoid absences as much as possible. Follow the code of conduct specifically detailed in your Handbook. MLA Equality Statement MLA Move Language Ahead is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age, gender, marital status, being pregnant or on maternity leave, race (including ethnic or national origin, nationality and colour), disability, sexual orientation or expression, religion, beliefs, or any other non-job-related criteria.
Apr 23, 2026
Full time
UK NON-RESIDENTIAL ACTIVITY LEADER Title: Activity Leader Non-Residential Job Type: Non-Residential, Full-Time Reports to: Centre Director/Activity Manager Dates: June 27th to August 1st 2026 Possibility of extension in some centres Country: United Kingdom Location: London King's, London Uxbridge, Reading, Guildford, Worcester, Dover, Oxford, Edinburgh Mission Statement Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world. Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages. The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path. In this way we have broken the barriers of the traditional summer language course. MLA Welfare & Safeguarding Statement MLA is committed to the welfare and safeguarding of children, young people and adults at risk. All students should expect to feel safe within all areas of our seasonal programme. The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights. MLA staff working with young learners will all go through our safer recruitment process including online or face-to-face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy. Position Overview Responsible for the activity and excursion programme for international students. Full-time summer role available from mid-June - mid-August Represent MLA values 6 days per week 1 day off per week Residential employment available from June 27th to August 1st 2026 Possibility of extension in some centres (starting in June and/or finishing mid-August) An MLA Activity Leader goes beyond just ensuring safety and well-being and promoting the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. Your role is about fostering a sense of excitement and connection among our diverse group of international students. Your days will be filled with creativity as you design and lead engaging activities and excursions, from walking tours to evening dance parties, ensuring every moment is brimming with energy and enthusiasm. Working hours are variable and will be organised according to a rota in the centre. MLA programmes are hard work and you might exceptionally be requested to assist outside your working hours. Requirements Essential Must have a UK passport/right to work in the UK, and a valid DBS (England & Wales) or PVG (Scotland). If you're based outside the UK, also a Criminal Record Check from your country of residence Proven suitability to work with students under 18: at least 2 references. Desirable Summer School experience in the UK or in Ireland. First Aid certificate Sports/Coaching training Volunteering experience Involvement in active groups (e.g. scouts, trekking, sports, etc) Person Specification Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries Ability to provide safety and welfare assistance to students Excellent communication skills (verbal and interpersonal) Display absolute commitment to the highest standards of professional behaviour Positive outlook Enthusiasm and creativity Excellent organisational and interpersonal skills Ability to work long hours in a high-pressure environment Passion for working with youth Flexibility and adaptability Schedule As an Activity Leader, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours. For example, you may be scheduled for a morning and afternoon shift one day, and an afternoon and evening shift the next. Each staff member is contracted for up to 44 hours per week distributed Monday to Sunday with one full day off per week. Your day off will be decided based on centre needs. At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded. Key Position Accountabilities Ensure adequate preparation and set up for on/offsite activities and excursions Ensure you have read and are adhered to all risk assessments Review itineraries and become knowledgeable about attractions Complete your Safeguarding and Prevent Training Level 1 and adhere to Safeguarding Policy Lead, supervise, motivate and engage students on activities and excursions Pro-actively encourage the students to take part in planned activities both during the day and in the evenings Assist in the organisation and preparation of a wide range of activities, excursions and pastoral care Brief Group Leaders and Students accurately about activities, excursion rules, meeting locations and times, and communicate all necessary information effectively to ensure safety at all times. Assist in airport transfers and welcome Group Leaders and Students to the MLA Programme Lead campus tours and assist in the organisation of accommodation. Training & CPD Complete all required pre-employment training Attend the in-person induction training and take an active part in discussions Read and understand MLA policies sent during the recruitment process. Read, understand and adhere to the guidelines set out in your Handbook. Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA. Request guidance on and actively seek professional development to improve your skills. Experienced Activity Leaders should be open to provide guidance and actively help peers seeking professional development. Administrative Support our Group Leaders with their needs and questions Monitor and be active in communication channels Assist the centre administration in making photocopies, running errands, preparing activities, etc Collect registers from the office and return them accurately filled in timely Safeguarding & Welfare Promoting the welfare of students and adhere to, and comply with the Safeguarding Policy Provide safety and welfare assistance to students Be vigilant for possible welfare problems of students Inform your Centre Director/Welfare Manager of any absences immediately Report any issues which may be affecting students' safety, wellbeing and academic performance Be aware of relevant fire, health and safety issues in the classroom and around the centre Compensation Non Residential Activity Leaders GBP 13/h. Holiday Pay (12.07%) will be added to rates. Inclusive of holiday pay up to GBP14.56/h. Paid training and induction. Work as part of a strong team and gain experience. Opportunities for professional development e.g. appraisals, opportunities for promotion. Regular Training sessions to run activities/excursions/risk assessment. Returning Activity Leaders will receive a bonus of GBP 150 after completing their full 4-week contract. Please note that due to the logistics of the employment, you may be required to move to another centre where extra staff are required. Only in this case will we cover all the travel expenses that may be incurred. MLA Reputation & Code of Conduct MLA Staff Code of Conduct Actively support MLA in its mission to provide top quality programmes. Support and enable the students during the programme to realise their potential and achieve their targets. Comply with management requests to follow the guidelines of external organisations such as British Council in a timely and accurate manner. Wear your MLA uniform while on duty at all times and keep it clean and presentable. Start on time, if this is not possible you must inform your manager as early as possible. Develop a good rapport with the students and Group Leaders and avoid absences as much as possible. Follow the code of conduct specifically detailed in your Handbook. MLA Equality Statement MLA Move Language Ahead is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age, gender, marital status, being pregnant or on maternity leave, race (including ethnic or national origin, nationality and colour), disability, sexual orientation or expression, religion, beliefs, or any other non-job-related criteria.
Customer Service Coordinator - Export Team NG17 - on site 27,000 - 29,000 neg (salary reviewed every 6 months up to the current 2-year salary of 36,000) About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career. The role: They are looking for a Customer Service Coordinator to join their export team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors. Key Duties for the Export Customer Service Coordinator: Coordinating and administering support for their international markets Responding to customer queries and delivering customer focused resolutions. Providing excellent service to international agents, distributors, and customers. Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries. Accurately processing orders, with a focus on efficiency and cost-effective shipping. Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed. Managing weekly consolidated shipments to distributors Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations. Developing and maintaining excellent product knowledge. Person Specification: High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience Experience / knowledge in exporting goods to overseas markets Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment. Have meticulous attention to detail Enjoys working as part of a wider team Ability to perform under pressure and remain calm Work using own initiative IT competent Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines Able to adapt to change at short notice Strong communication skills both written and verbal Other Information : The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this. The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities. Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.
Apr 23, 2026
Full time
Customer Service Coordinator - Export Team NG17 - on site 27,000 - 29,000 neg (salary reviewed every 6 months up to the current 2-year salary of 36,000) About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career. The role: They are looking for a Customer Service Coordinator to join their export team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors. Key Duties for the Export Customer Service Coordinator: Coordinating and administering support for their international markets Responding to customer queries and delivering customer focused resolutions. Providing excellent service to international agents, distributors, and customers. Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries. Accurately processing orders, with a focus on efficiency and cost-effective shipping. Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed. Managing weekly consolidated shipments to distributors Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations. Developing and maintaining excellent product knowledge. Person Specification: High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience Experience / knowledge in exporting goods to overseas markets Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment. Have meticulous attention to detail Enjoys working as part of a wider team Ability to perform under pressure and remain calm Work using own initiative IT competent Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines Able to adapt to change at short notice Strong communication skills both written and verbal Other Information : The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this. The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities. Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £37,000 £40,000 DoE + Benefits + Profit share (Potential £2-3k) Hours: 37.5 hours per week The Role Our client is looking for an experienced Systems Engineer with a keen interest in building technical solutions to help them deliver outstanding service to their customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience: 5+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN / LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Centre (e.g. MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016 / 2019 / 2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support. Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
Apr 23, 2026
Full time
Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £37,000 £40,000 DoE + Benefits + Profit share (Potential £2-3k) Hours: 37.5 hours per week The Role Our client is looking for an experienced Systems Engineer with a keen interest in building technical solutions to help them deliver outstanding service to their customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience: 5+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN / LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Centre (e.g. MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016 / 2019 / 2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support. Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
Apr 23, 2026
Full time
The Role We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews. Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective. Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for: Client Satisfaction Clear and transparent internal financial awareness Strong governance Management of account managers (where applicable) Delivery of gross margin commitments Responsibilities Senior day-to-day client contact Financial forecasting Input top line sales and direct costs taken from operations into contribution reporting where applicable Tracking budget vs actual Monthly GM tracking Full action plans where GM falls below target To identify Farming & Growth opportunities and pass these to the VP Client Services Ensuring clear communications between the client and internal stakeholders Contractual commitments and deliverables Contract Change Notes / Variations Strong governance - ensuring a clear audit of decisions Driving continuous improvement agenda, working in partnership with TP Digital colleagues Overseeing production and accuracy of MI Invoicing and accounts receivable / aged debt Working with Operations on tactical delivery / decisions of the account running Weekly, Monthly and Quarterly review packs Delivery of weekly, monthly and quarterly business reviews Monthly / quarterly KSAT dip checks Implementing client account plans Change control Candidate criteria - what we are looking for: Experience Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance Ability to demonstrate how you have added value to a client's business / service provision (client centricity) An understanding of the metrics used and the pricing structure in operation within the contact centre environment Experience of financial forecasting and invoicing Competencies and specific skills Solid understanding of how Account Management can influence achievement of business objectives An understanding of how to work proactively and positively in partnership with both operations and client priorities Excellent professional interpersonal skills. The ability to build rapport and trust with clients and colleagues. The ability to understand and communicate client requirements with a clear, positive and customer-focused message Ability to influence and negotiate with others High level of numeracy and literacy Committed, enthusiastic, positive, resourceful and resilient
