Company Overview RightShip is the world's biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with analytics and large data sets to deliver safety and environmental scoring systems, recommendations and consultancy services. Using leading data and technology, we aim to set new benchmarks in environmental protection and support global initiatives that create win win outcomes for business and the environment. What We Offer We provide a rewarding workplace where you contribute to making ships safer for crew and cargo. Our base salary is competitive, we support employee wellbeing and provide a Healthy Living Allowance. An annual incentive scheme is offered, and professional development opportunities help your career grow. What Makes RightShip a Great Place to Work RightShip is an equal opportunity employer and champions diversity. Our teams include individuals from diverse geographies, cultures, religions, ethnicities, genders, sexual orientations, abilities and generations. Diversity strengthens us as a company. Job Overview Reporting to the Head of Customer Success, the Customer Success Manager, Enterprise (CSM, Ent) manages a portfolio of customer accounts and drives customer value realization, engagement and retention across the RightShip product suite. The role focuses on enterprise and mid market customers requiring high touch, dedicated service, and partners closely with Sales, Product and Support teams to ensure strong adoption, proactive engagement and timely contract renewals. Major Responsibilities Customer Onboarding and Implementation Act as the primary point of contact for assigned customers during onboarding and implementation across the RightShip suite. Coordinate onboarding activities including account enablement, configuration, training and early adoption support. Guide customers through key product capabilities and align their objectives with the value delivered. Ensure a smooth transition from Sales to Customer Success by supporting handover of new accounts and confirming customer goals. Customer Engagement and Value Realization Manage an assigned portfolio, maintaining regular engagement to ensure customers derive value. Develop strong relationships with customer stakeholders to understand operational needs and priorities. Monitor usage, engagement and satisfaction to identify opportunities for improved adoption. Proactively identify risks, blockers or issues affecting success and work with internal teams to resolve them. Act as the voice of the customer by collecting feedback and sharing insights with Product, Sales and other teams. Customer Retention & Account Health Support retention and renewal targets by ensuring customers realize measurable value. Maintain visibility of contract timelines and collaborate with Sales for timely renewals. Identify and elevate potential retention risks. Track key success indicators across accounts. Customer Support & Issue Management Serve as the first point of contact for queries, usage questions and service requests. Coordinate with Product, Platform Support and other teams to resolve issues efficiently. Maintain clear communication throughout issue resolution. Support delivery of service levels and response standards. Commercial Collaboration Identify opportunities for additional value through product adoption or expanded usage. Collaborate with Sales to support discussions on upgrades, renewals or new solutions. Provide insights from ongoing engagement to support commercial conversations and account planning. Qualifications, Skills & Attributes Bachelor's degree in Business, Maritime Studies, Marketing or related discipline. 6-8+ years' experience in customer success, account management, customer experience or client relationships. Experience with SaaS platforms, digital products or maritime industry solutions is desirable. Strong ability to build customer relationships and understand operational needs. Ability to communicate product value and translate technical capabilities into practical outcomes. Excellent organizational skills and ability to manage multiple relationships simultaneously. Effective collaboration across cross functional teams. Equal Opportunity Statement RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.
May 04, 2026
Full time
Company Overview RightShip is the world's biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. We bring together years of industry expertise with analytics and large data sets to deliver safety and environmental scoring systems, recommendations and consultancy services. Using leading data and technology, we aim to set new benchmarks in environmental protection and support global initiatives that create win win outcomes for business and the environment. What We Offer We provide a rewarding workplace where you contribute to making ships safer for crew and cargo. Our base salary is competitive, we support employee wellbeing and provide a Healthy Living Allowance. An annual incentive scheme is offered, and professional development opportunities help your career grow. What Makes RightShip a Great Place to Work RightShip is an equal opportunity employer and champions diversity. Our teams include individuals from diverse geographies, cultures, religions, ethnicities, genders, sexual orientations, abilities and generations. Diversity strengthens us as a company. Job Overview Reporting to the Head of Customer Success, the Customer Success Manager, Enterprise (CSM, Ent) manages a portfolio of customer accounts and drives customer value realization, engagement and retention across the RightShip product suite. The role focuses on enterprise and mid market customers requiring high touch, dedicated service, and partners closely with Sales, Product and Support teams to ensure strong adoption, proactive engagement and timely contract renewals. Major Responsibilities Customer Onboarding and Implementation Act as the primary point of contact for assigned customers during onboarding and implementation across the RightShip suite. Coordinate onboarding activities including account enablement, configuration, training and early adoption support. Guide customers through key product capabilities and align their objectives with the value delivered. Ensure a smooth transition from Sales to Customer Success by supporting handover of new accounts and confirming customer goals. Customer Engagement and Value Realization Manage an assigned portfolio, maintaining regular engagement to ensure customers derive value. Develop strong relationships with customer stakeholders to understand operational needs and priorities. Monitor usage, engagement and satisfaction to identify opportunities for improved adoption. Proactively identify risks, blockers or issues affecting success and work with internal teams to resolve them. Act as the voice of the customer by collecting feedback and sharing insights with Product, Sales and other teams. Customer Retention & Account Health Support retention and renewal targets by ensuring customers realize measurable value. Maintain visibility of contract timelines and collaborate with Sales for timely renewals. Identify and elevate potential retention risks. Track key success indicators across accounts. Customer Support & Issue Management Serve as the first point of contact for queries, usage questions and service requests. Coordinate with Product, Platform Support and other teams to resolve issues efficiently. Maintain clear communication throughout issue resolution. Support delivery of service levels and response standards. Commercial Collaboration Identify opportunities for additional value through product adoption or expanded usage. Collaborate with Sales to support discussions on upgrades, renewals or new solutions. Provide insights from ongoing engagement to support commercial conversations and account planning. Qualifications, Skills & Attributes Bachelor's degree in Business, Maritime Studies, Marketing or related discipline. 6-8+ years' experience in customer success, account management, customer experience or client relationships. Experience with SaaS platforms, digital products or maritime industry solutions is desirable. Strong ability to build customer relationships and understand operational needs. Ability to communicate product value and translate technical capabilities into practical outcomes. Excellent organizational skills and ability to manage multiple relationships simultaneously. Effective collaboration across cross functional teams. Equal Opportunity Statement RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.
24-month fixed term contract Reporting to: Head of Business Improvement and Quality Salary and Additional Benefits Salary Band: £29,848 to £52,234 Additional Benefits: Success Sharing Bonus Scheme, Contributory pension, on-site parking, Subsidised canteen, Occupational sick pay, Professional membership, Perkbox, Income Protection, Death in service, HealthShield, Sell and Buy Holiday, Cycle to Work Scheme, Workwear Hours of Work 08.00-16.30 Monday to Thursday and 08.00-13.00 Friday Homeworking The role is not eligible for Hybrid Working Roxel is an Anglo-French Company that designs, develops and manufactures a range of solid propellant rocket motors for use in tactical missiles. Its operations are spread across several sites in the UK and France and it has an annual turnover of about £250M and nearly 1000 staff, with 300 in the UK. Essential Duties and Responsibilities Execute high-impact Lean Six Sigma projects, leveraging data-driven methodologies and project management tools to deliver measurable business improvements Pipeline development: identify and quantify growth opportunities through statistical analysis and waste elimination, actively steering the strategic prioritisation process Stakeholder management: secure executive sponsorship and cross-functional alignment to ensure the successful delivery of business-critical initiatives Risk Mitigation: proactively manage project risks and issues, implementing rapid resolutions and maintaining clear escalation paths for major blockers Performance tracking: design and deploy KPI-driven monitoring systems to track project sustainability and ROI Continuous improvement culture: partner with business areas to develop data-gathering frameworks that identify and rank long term improvement opportunities Experience and Background Certified lean Six Sigma Black Belt with a proven track record of spearheading high impact operational excellence and business improvement initiatives At least 2 or more years of continuous improvement experience in a management/leadership role, preferably in a production orientated environment Accomplished in engaging and influencing senior executive stakeholders, aligning diverse interests with overarching corporate goals Skilled at building and leading high performing, cross functional teams to deliver complex, multi layered projects Industry compliance deep expertise in industry standards and quality management systems, with a particular focus on EN9100 requirements Stakeholder partnerships: excellent interpersonal skills with a demonstrated ability to foster trust and maintain collaborative relationships across all organisational levels Technical proficiency: advanced IT capabilities, including the expert use of Microsoft 365 tools and data analysis tools to drive informed decision making A proactive and analytical troubleshooter with a methodical approach to resolving complex operational challenges Autonomous professionalism: a confident, self directed individual capable of managing high pressure environments with integrity and minimal supervision Requires Security Clearance Person Specification Must have strong communication skills and to be able to communicate at all levels. Proven capability to lead dynamic, multi functional teams across a complex manufacturing environment. Ability to manage senior stakeholders and customers to gain buy in to change and improvement activities. Ideally candidates will come from an Engineering/Manufacturing background. Must be innovative and highly motivated and ready to drive change throughout the organisation. Computer literate with sound knowledge of MS Office Word / Excel / PowerPoint etc.
May 04, 2026
Full time
24-month fixed term contract Reporting to: Head of Business Improvement and Quality Salary and Additional Benefits Salary Band: £29,848 to £52,234 Additional Benefits: Success Sharing Bonus Scheme, Contributory pension, on-site parking, Subsidised canteen, Occupational sick pay, Professional membership, Perkbox, Income Protection, Death in service, HealthShield, Sell and Buy Holiday, Cycle to Work Scheme, Workwear Hours of Work 08.00-16.30 Monday to Thursday and 08.00-13.00 Friday Homeworking The role is not eligible for Hybrid Working Roxel is an Anglo-French Company that designs, develops and manufactures a range of solid propellant rocket motors for use in tactical missiles. Its operations are spread across several sites in the UK and France and it has an annual turnover of about £250M and nearly 1000 staff, with 300 in the UK. Essential Duties and Responsibilities Execute high-impact Lean Six Sigma projects, leveraging data-driven methodologies and project management tools to deliver measurable business improvements Pipeline development: identify and quantify growth opportunities through statistical analysis and waste elimination, actively steering the strategic prioritisation process Stakeholder management: secure executive sponsorship and cross-functional alignment to ensure the successful delivery of business-critical initiatives Risk Mitigation: proactively manage project risks and issues, implementing rapid resolutions and maintaining clear escalation paths for major blockers Performance tracking: design and deploy KPI-driven monitoring systems to track project sustainability and ROI Continuous improvement culture: partner with business areas to develop data-gathering frameworks that identify and rank long term improvement opportunities Experience and Background Certified lean Six Sigma Black Belt with a proven track record of spearheading high impact operational excellence and business improvement initiatives At least 2 or more years of continuous improvement experience in a management/leadership role, preferably in a production orientated environment Accomplished in engaging and influencing senior executive stakeholders, aligning diverse interests with overarching corporate goals Skilled at building and leading high performing, cross functional teams to deliver complex, multi layered projects Industry compliance deep expertise in industry standards and quality management systems, with a particular focus on EN9100 requirements Stakeholder partnerships: excellent interpersonal skills with a demonstrated ability to foster trust and maintain collaborative relationships across all organisational levels Technical proficiency: advanced IT capabilities, including the expert use of Microsoft 365 tools and data analysis tools to drive informed decision making A proactive and analytical troubleshooter with a methodical approach to resolving complex operational challenges Autonomous professionalism: a confident, self directed individual capable of managing high pressure environments with integrity and minimal supervision Requires Security Clearance Person Specification Must have strong communication skills and to be able to communicate at all levels. Proven capability to lead dynamic, multi functional teams across a complex manufacturing environment. Ability to manage senior stakeholders and customers to gain buy in to change and improvement activities. Ideally candidates will come from an Engineering/Manufacturing background. Must be innovative and highly motivated and ready to drive change throughout the organisation. Computer literate with sound knowledge of MS Office Word / Excel / PowerPoint etc.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarant
May 04, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarant
Software Engineer - Defined Benefits Team Location: London - hybrid 50% Contract: Permanent Hours: Fulltime - 35 hours Purpose Support the DB Transformation engineering team in designing, developing, and delivering enterprise grade software built on a Python (FastAPI), React (Next.js), and Azure Kubernetes Service (AKS) stack. This role plays a key part in building our service oriented data platform, ensuring scalability, reliability, and security within a regulated environment. You will work across the stack-from front end applications to containerised services-and help embed DevOps excellence and modern engineering practices across the team. Key Responsibilities Deliver high quality, secure and maintainable code using Python, React and TypeScript, aligned to business and architectural standards. Contribute to the development of a cloud native data platform running on Azure Kubernetes Service, ensuring scalability and reliability. Design and build RESTful APIs and data integration services using FastAPI, with occasional use of Go where required. Develop responsive and high performing front end applications using React, Next.js and modern component libraries. Containerise and deploy applications using Docker and Helm within Kubernetes environments. Build and maintain CI CD pipelines in Azure DevOps, embedding automation, testing and release quality. Apply Infrastructure as Code using Terraform and ensure solutions meet security and compliance standards including OWASP and data protection. Collaborate across engineering and product teams, contribute to Agile practices, support production systems and mentor junior developers. Examples of Key Activities Develop and maintain backend services using FastAPI to support core business functions. Build and enhance React and TypeScript front ends using Next.js, focusing on performance, usability and component reusability. Design, build and maintain scalable solutions across the Microsoft Power Platform including Power Apps, Dataverse, Power Pages, Power Automate and custom connectors, integrating with Azure services and APIs. Containerise and deploy applications using Docker and Helm within Azure Kubernetes Service environments. Extend and manage CI CD pipelines in Azure DevOps, embedding automated testing, linting and security scanning. Implement monitoring and observability using Azure Monitor, Grafana and structured logging to ensure system reliability. Define and provision infrastructure using Terraform, while applying secure coding practices and supporting risk and threat assessments. Collaborate with architecture and engineering teams, contribute to code reviews and testing, and support incident management and continuous improvement. What we're looking for Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Desirable - Relevant certifications in Microsoft technologies and Azure are highly desirable. Experience Strong experience with React, TypeScript and Next.js alongside Python and SQL Server to build scalable applications. Proven ability to design and develop RESTful APIs for internal and external integrations. Hands on experience with Azure services including App Services, Azure SQL, Key Vault and Azure DevOps. Experience with Docker and Azure Kubernetes Service for containerisation and microservices deployment. Solid understanding of DevOps practices including CI CD pipeline design and deployment automation. Familiarity with Infrastructure as Code tools such as Terraform and ARM templates for environment management. Experience supporting production systems, including incident triage, root cause analysis and resolution of complex issues. Strong understanding of secure coding practices, OWASP principles, Agile delivery, Git, testing and code review best practices. Our behaviours At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive culture - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers. What's in it for you A competitive salary, pension scheme and life assurance. 25 days annual leave plus an additional day on us for your birthday. Private medical cover and income protection, just in case. A generous and highly achievable bonus scheme. Opportunities to progress your career in role and within the company. Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders. A variety of employee funded benefits available via our online benefits portal. Plus, several additional purchase options available for you and your loved ones. Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
May 04, 2026
Full time
Software Engineer - Defined Benefits Team Location: London - hybrid 50% Contract: Permanent Hours: Fulltime - 35 hours Purpose Support the DB Transformation engineering team in designing, developing, and delivering enterprise grade software built on a Python (FastAPI), React (Next.js), and Azure Kubernetes Service (AKS) stack. This role plays a key part in building our service oriented data platform, ensuring scalability, reliability, and security within a regulated environment. You will work across the stack-from front end applications to containerised services-and help embed DevOps excellence and modern engineering practices across the team. Key Responsibilities Deliver high quality, secure and maintainable code using Python, React and TypeScript, aligned to business and architectural standards. Contribute to the development of a cloud native data platform running on Azure Kubernetes Service, ensuring scalability and reliability. Design and build RESTful APIs and data integration services using FastAPI, with occasional use of Go where required. Develop responsive and high performing front end applications using React, Next.js and modern component libraries. Containerise and deploy applications using Docker and Helm within Kubernetes environments. Build and maintain CI CD pipelines in Azure DevOps, embedding automation, testing and release quality. Apply Infrastructure as Code using Terraform and ensure solutions meet security and compliance standards including OWASP and data protection. Collaborate across engineering and product teams, contribute to Agile practices, support production systems and mentor junior developers. Examples of Key Activities Develop and maintain backend services using FastAPI to support core business functions. Build and enhance React and TypeScript front ends using Next.js, focusing on performance, usability and component reusability. Design, build and maintain scalable solutions across the Microsoft Power Platform including Power Apps, Dataverse, Power Pages, Power Automate and custom connectors, integrating with Azure services and APIs. Containerise and deploy applications using Docker and Helm within Azure Kubernetes Service environments. Extend and manage CI CD pipelines in Azure DevOps, embedding automated testing, linting and security scanning. Implement monitoring and observability using Azure Monitor, Grafana and structured logging to ensure system reliability. Define and provision infrastructure using Terraform, while applying secure coding practices and supporting risk and threat assessments. Collaborate with architecture and engineering teams, contribute to code reviews and testing, and support incident management and continuous improvement. What we're looking for Qualifications Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Desirable - Relevant certifications in Microsoft technologies and Azure are highly desirable. Experience Strong experience with React, TypeScript and Next.js alongside Python and SQL Server to build scalable applications. Proven ability to design and develop RESTful APIs for internal and external integrations. Hands on experience with Azure services including App Services, Azure SQL, Key Vault and Azure DevOps. Experience with Docker and Azure Kubernetes Service for containerisation and microservices deployment. Solid understanding of DevOps practices including CI CD pipeline design and deployment automation. Familiarity with Infrastructure as Code tools such as Terraform and ARM templates for environment management. Experience supporting production systems, including incident triage, root cause analysis and resolution of complex issues. Strong understanding of secure coding practices, OWASP principles, Agile delivery, Git, testing and code review best practices. Our behaviours At Just you'll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive culture - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers. What's in it for you A competitive salary, pension scheme and life assurance. 25 days annual leave plus an additional day on us for your birthday. Private medical cover and income protection, just in case. A generous and highly achievable bonus scheme. Opportunities to progress your career in role and within the company. Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders. A variety of employee funded benefits available via our online benefits portal. Plus, several additional purchase options available for you and your loved ones. Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Fusion Energy Base
Sturton-le-steeple, Nottinghamshire
# Head of Assurance, Management Systems & AuditNuclear Engineering Job DetailsLocationRetford, United KingdomEmployment TypeFull-timeSalary£86kLevelLeadershipPosted Company DescriptionThe UK Government has established UK Fusion Energy (UKFE) Ltd., a subsidiary of UK Atomic Energy Authority (UKAEA), to lead the charge in delivering fusion energy through design and delivery of the Spherical Tokamak for Energy Production (STEP) protype fusion plant. UKFE is establishing itself, setting up the company, attracting talent, engaging with industry, developing a supply chain, and planning and constructing of the STEP prototype.Fusion energy, crucial for combating climate change and ensuring energy independence, is expected to be commercially viable by mid-century. The UK, led by UKFE, aims for a prototype fusion plant, targeting first operations around 2040. UK Fusion Energy Ltd. will lead delivery, collaborating with industrial partners and building a fusion supply chain with an estimated global sector value of £7tn per year. Join UKFE and the STEP programme to be involved in this ground-breaking journey. Onsite working is expected for 3 days each week , however, we actively support requests for Flexible Working.A full list of our benefits can be found hereFor more information on UKFE, visit:As an employee of UKFE, you will benefit from: Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. Corporate bonus scheme up to 7 % and a Relocation allowance (if eligible). Flexible working options including family friendly policies and the right to request flexible working from the start of your employment. Employee Assistance Programme and trained Mental Health First Aiders, Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays Wide range of career development opportunities A vibrant culture committed to being fully inclusive The salary for this role is £86,758 + excellent benefits including outstanding pension . The closing date to apply for this position is the 4th May 2026 This UKFE vacancy will be based at West Burton, Nottinghamshire Job DescriptionFusion energy offers the potential for significant quantities of low-carbon, inherently safe, abundantly fuelled, baseload energy, supporting sustainable climate action and energy independence. While the technical challenge remains high, confidence is increasing, and the rewards of realising fusion are almost incalculable. Anticipated to come online for commercial purposes in the middle of this century, fusion offers a viable means to sustainable net zero in the UK and globally, as well as to increased energy security. The UK is currently a world leader in fusion research and development and in the drive to realise commercially viable energy from fusion, a sector with an estimated value of £tns per year. STEP (Spherical Tokamak for Energy Production) is the UK's flagship national programme to deliver a prototype fusion energy plant, targeting 2040, and a path to commercial viability of fusion. STEP is deliberately bold and ambitious and seeks people who want to be part of a world-changing endeavour and who have credible and relevant experiencing in delivery. STEP is supported by the UK Atomic Energy Authority, which has breadth and depth of expertise in fusion science, engineering and operations built over decades. UK Fusion Energy Ltd. (UKFE) Is a relatively new organisation established to focus on the delivery of the prototype and, in so doing, the development of a fusion supply chain. UKFE will lead a collaborative team of industrial Whole Plant Partners who bring expertise in engineering and construction, plus UKAEA who will remain as strategic Partner providing fusion expertise. The Role: As Head of Assurance, Management Systems & Audit, you will provide strategic leadership and single point accountability for UKFE's end to end assurance framework.Reporting directly to the Director of Safety, Quality & Mission Assurance, you will own the Integrated Management System (IMS), lead the Internal Audit function, and oversee assurance across programmes, functions, and the supply chain. Your work will ensure UKFE operates with confidence inside its governance arrangements, regulatory obligations, and risk appetite - now and as the programme scales towards construction.You will act as a trusted, independent voice at Executive Board and Audit & Risk Committee level, translating complex assurance evidence into clear insight that supports critical decision making. What You'll Be Responsible For Enterprise Assurance Leadership Owning and evolving UKFE's Enterprise Assurance Strategy , integrating first, second, and third lines of defence Providing independent challenge where assurance coverage, depth, or resourcing is insufficient Anticipating future risk as the programme matures, partners onboard, and delivery models evolve Representing assurance maturity and systemic risk at Board, committee and sponsor level Integrated Management System (IMS) Acting as guardian and final authority on the IMS and its fitness for purpose Ensuring alignment with ISO 9001, 14001, 45001, 27001 and nuclear regulatory expectations Integrating partner and supplier management systems as delivery models mature Balancing pace, cost, and control while maintaining regulatory confidence Internal Audit Leading a credible, independent, risk based Internal Audit function Setting multi year audit strategy aligned to enterprise risk, not cyclical coverage Escalating systemic control issues and behavioural risks when evidence demands it Ensuring audit insight directly informs executive and Board decisions Supply Chain & Intelligent Customer Assurance Providing assurance that UKFE discharges its Intelligent Customer responsibilities across complex, multi tier supply chains Integrating supply chain intelligence into enterprise risk and audit planning Supporting strategic conversations on supply chain resilience and long term capability Learning, Culture & Continuous Improvement Owning systemic learning and corrective action across the enterprise Driving root cause resolution rather than symptom level fixes Acting as an independent barometer of organisational and nuclear safety culture Championing digital assurance tools that improve insight while respecting professional judgement Qualifications What you'll need If you're a senior assurance leader who thrives on complexity, independence, and purpose - and you want your work to contribute to something truly transformational - we'd love to hear from you. Essential Skills and Experience: Significant experience in highly regulated, high hazard environments Senior leadership experience across assurance, audit, management systems or technical governance Strong understanding of Integrated Management Systems across quality, safety, environment and information security Expertise in risk based assurance and audit methodologies Ability to influence confidently at Executive, Board, regulator and sponsor level Degree in Engineering, Quality, Business, Law or a related discipline Desirable Experience: Experience in nuclear or similarly safety critical sectors Professional accreditation (e.g. CQI/IRCA Lead Auditor, CEng, MCQI, MCIPS) Experience applying digital solutions to assurance and governance Experience representing organisations to external auditors and government bodies Additional InformationWe welcome applications from under-represented groups, particularly women in STEM and individuals from British black and ethnic minority backgrounds, and individuals with disabilities. Our Executive team, supported by our 'Equality,
May 03, 2026
Full time
# Head of Assurance, Management Systems & AuditNuclear Engineering Job DetailsLocationRetford, United KingdomEmployment TypeFull-timeSalary£86kLevelLeadershipPosted Company DescriptionThe UK Government has established UK Fusion Energy (UKFE) Ltd., a subsidiary of UK Atomic Energy Authority (UKAEA), to lead the charge in delivering fusion energy through design and delivery of the Spherical Tokamak for Energy Production (STEP) protype fusion plant. UKFE is establishing itself, setting up the company, attracting talent, engaging with industry, developing a supply chain, and planning and constructing of the STEP prototype.Fusion energy, crucial for combating climate change and ensuring energy independence, is expected to be commercially viable by mid-century. The UK, led by UKFE, aims for a prototype fusion plant, targeting first operations around 2040. UK Fusion Energy Ltd. will lead delivery, collaborating with industrial partners and building a fusion supply chain with an estimated global sector value of £7tn per year. Join UKFE and the STEP programme to be involved in this ground-breaking journey. Onsite working is expected for 3 days each week , however, we actively support requests for Flexible Working.A full list of our benefits can be found hereFor more information on UKFE, visit:As an employee of UKFE, you will benefit from: Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. Corporate bonus scheme up to 7 % and a Relocation allowance (if eligible). Flexible working options including family friendly policies and the right to request flexible working from the start of your employment. Employee Assistance Programme and trained Mental Health First Aiders, Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays Wide range of career development opportunities A vibrant culture committed to being fully inclusive The salary for this role is £86,758 + excellent benefits including outstanding pension . The closing date to apply for this position is the 4th May 2026 This UKFE vacancy will be based at West Burton, Nottinghamshire Job DescriptionFusion energy offers the potential for significant quantities of low-carbon, inherently safe, abundantly fuelled, baseload energy, supporting sustainable climate action and energy independence. While the technical challenge remains high, confidence is increasing, and the rewards of realising fusion are almost incalculable. Anticipated to come online for commercial purposes in the middle of this century, fusion offers a viable means to sustainable net zero in the UK and globally, as well as to increased energy security. The UK is currently a world leader in fusion research and development and in the drive to realise commercially viable energy from fusion, a sector with an estimated value of £tns per year. STEP (Spherical Tokamak for Energy Production) is the UK's flagship national programme to deliver a prototype fusion energy plant, targeting 2040, and a path to commercial viability of fusion. STEP is deliberately bold and ambitious and seeks people who want to be part of a world-changing endeavour and who have credible and relevant experiencing in delivery. STEP is supported by the UK Atomic Energy Authority, which has breadth and depth of expertise in fusion science, engineering and operations built over decades. UK Fusion Energy Ltd. (UKFE) Is a relatively new organisation established to focus on the delivery of the prototype and, in so doing, the development of a fusion supply chain. UKFE will lead a collaborative team of industrial Whole Plant Partners who bring expertise in engineering and construction, plus UKAEA who will remain as strategic Partner providing fusion expertise. The Role: As Head of Assurance, Management Systems & Audit, you will provide strategic leadership and single point accountability for UKFE's end to end assurance framework.Reporting directly to the Director of Safety, Quality & Mission Assurance, you will own the Integrated Management System (IMS), lead the Internal Audit function, and oversee assurance across programmes, functions, and the supply chain. Your work will ensure UKFE operates with confidence inside its governance arrangements, regulatory obligations, and risk appetite - now and as the programme scales towards construction.You will act as a trusted, independent voice at Executive Board and Audit & Risk Committee level, translating complex assurance evidence into clear insight that supports critical decision making. What You'll Be Responsible For Enterprise Assurance Leadership Owning and evolving UKFE's Enterprise Assurance Strategy , integrating first, second, and third lines of defence Providing independent challenge where assurance coverage, depth, or resourcing is insufficient Anticipating future risk as the programme matures, partners onboard, and delivery models evolve Representing assurance maturity and systemic risk at Board, committee and sponsor level Integrated Management System (IMS) Acting as guardian and final authority on the IMS and its fitness for purpose Ensuring alignment with ISO 9001, 14001, 45001, 27001 and nuclear regulatory expectations Integrating partner and supplier management systems as delivery models mature Balancing pace, cost, and control while maintaining regulatory confidence Internal Audit Leading a credible, independent, risk based Internal Audit function Setting multi year audit strategy aligned to enterprise risk, not cyclical coverage Escalating systemic control issues and behavioural risks when evidence demands it Ensuring audit insight directly informs executive and Board decisions Supply Chain & Intelligent Customer Assurance Providing assurance that UKFE discharges its Intelligent Customer responsibilities across complex, multi tier supply chains Integrating supply chain intelligence into enterprise risk and audit planning Supporting strategic conversations on supply chain resilience and long term capability Learning, Culture & Continuous Improvement Owning systemic learning and corrective action across the enterprise Driving root cause resolution rather than symptom level fixes Acting as an independent barometer of organisational and nuclear safety culture Championing digital assurance tools that improve insight while respecting professional judgement Qualifications What you'll need If you're a senior assurance leader who thrives on complexity, independence, and purpose - and you want your work to contribute to something truly transformational - we'd love to hear from you. Essential Skills and Experience: Significant experience in highly regulated, high hazard environments Senior leadership experience across assurance, audit, management systems or technical governance Strong understanding of Integrated Management Systems across quality, safety, environment and information security Expertise in risk based assurance and audit methodologies Ability to influence confidently at Executive, Board, regulator and sponsor level Degree in Engineering, Quality, Business, Law or a related discipline Desirable Experience: Experience in nuclear or similarly safety critical sectors Professional accreditation (e.g. CQI/IRCA Lead Auditor, CEng, MCQI, MCIPS) Experience applying digital solutions to assurance and governance Experience representing organisations to external auditors and government bodies Additional InformationWe welcome applications from under-represented groups, particularly women in STEM and individuals from British black and ethnic minority backgrounds, and individuals with disabilities. Our Executive team, supported by our 'Equality,
Job Title: Head of Resident Experience Location: Perceval House, Ealing Directorate: Housing & Environment Department: Landlord Services Contract Details: Type: Temporary Pay: 450 per hour day Umbrella Location: Perceval House, Ealing Working Arrangements: Hybrid - 2 days per week from home Hours: Full time, 35 hours per week (Monday to Friday) Adecco are recruiting on behalf of Ealing Council for a Head of Resident Experience to join their Housing & Environment Directorate. This is a senior leadership role responsible for driving a customer-focused housing service, improving resident satisfaction, and leading high-performing teams across resident engagement and complaint resolution. About the Role The Head of Resident Experience will lead strategic and operational delivery across resident engagement and complaints, ensuring services are responsive, compliant, and continuously improving. You will play a key role in shaping the customer journey, enhancing service delivery, and ensuring high levels of tenant satisfaction. Key Responsibilities Lead and manage Resident Engagement and Complaint Resolution teams to deliver a customer-centric service Ensure complaints are resolved within agreed timeframes, driving service improvements based on feedback and insights Monitor and analyse service performance data, identifying trends and implementing improvements Provide strategic leadership, fostering a culture of continuous improvement and excellence Lead on resident engagement initiatives, ensuring inclusivity and meaningful participation Develop and implement strategies to enhance customer experience and meet regulatory standards Oversee Tenant Satisfaction Measures and deliver associated improvement plans Manage budgets, ensuring financial compliance and value for money Build strong relationships with internal teams, stakeholders, and community partners Ensure compliance with legislation, policies, and safeguarding requirements Prepare reports, briefings, and presentations for senior leadership and stakeholders Lead on risk management, business continuity, and service resilience planning Key Requirements Extensive experience in resident engagement, customer experience, or housing services Proven leadership experience managing and motivating teams Strong understanding of performance management, data analysis, and service improvement Excellent communication and stakeholder management skills Experience working within a regulatory or compliance-driven environment Ability to drive cultural change and continuous improvement Knowledge of housing legislation, consumer standards, and best practice Degree-level education or equivalent experience Housing qualification (Level 5 CIH or equivalent) or willingness to work towards Additional Information This role is subject to a Disclosure and Barring Service (DBS) check Ealing Council is committed to safeguarding and promoting the welfare of children and vulnerable adults The role requires collaboration with a wide range of internal and external stakeholders, including residents, community groups, and regulatory bodies Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 03, 2026
Seasonal
Job Title: Head of Resident Experience Location: Perceval House, Ealing Directorate: Housing & Environment Department: Landlord Services Contract Details: Type: Temporary Pay: 450 per hour day Umbrella Location: Perceval House, Ealing Working Arrangements: Hybrid - 2 days per week from home Hours: Full time, 35 hours per week (Monday to Friday) Adecco are recruiting on behalf of Ealing Council for a Head of Resident Experience to join their Housing & Environment Directorate. This is a senior leadership role responsible for driving a customer-focused housing service, improving resident satisfaction, and leading high-performing teams across resident engagement and complaint resolution. About the Role The Head of Resident Experience will lead strategic and operational delivery across resident engagement and complaints, ensuring services are responsive, compliant, and continuously improving. You will play a key role in shaping the customer journey, enhancing service delivery, and ensuring high levels of tenant satisfaction. Key Responsibilities Lead and manage Resident Engagement and Complaint Resolution teams to deliver a customer-centric service Ensure complaints are resolved within agreed timeframes, driving service improvements based on feedback and insights Monitor and analyse service performance data, identifying trends and implementing improvements Provide strategic leadership, fostering a culture of continuous improvement and excellence Lead on resident engagement initiatives, ensuring inclusivity and meaningful participation Develop and implement strategies to enhance customer experience and meet regulatory standards Oversee Tenant Satisfaction Measures and deliver associated improvement plans Manage budgets, ensuring financial compliance and value for money Build strong relationships with internal teams, stakeholders, and community partners Ensure compliance with legislation, policies, and safeguarding requirements Prepare reports, briefings, and presentations for senior leadership and stakeholders Lead on risk management, business continuity, and service resilience planning Key Requirements Extensive experience in resident engagement, customer experience, or housing services Proven leadership experience managing and motivating teams Strong understanding of performance management, data analysis, and service improvement Excellent communication and stakeholder management skills Experience working within a regulatory or compliance-driven environment Ability to drive cultural change and continuous improvement Knowledge of housing legislation, consumer standards, and best practice Degree-level education or equivalent experience Housing qualification (Level 5 CIH or equivalent) or willingness to work towards Additional Information This role is subject to a Disclosure and Barring Service (DBS) check Ealing Council is committed to safeguarding and promoting the welfare of children and vulnerable adults The role requires collaboration with a wide range of internal and external stakeholders, including residents, community groups, and regulatory bodies Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Human Resources Business Partner (Full-Time, Permanent) Hybrid; 2 3 Office days, Central London Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with us. What does an HRBP role mean at Prinova Provide experienced HR business partnering and HR operations support across multiple European countries. Act as a reliable and trusted Advisor to managers and leaders on employee relations, day to day people management, HR processes, and complex employee matters while ensuring a consistent and compliant employee experience. This role combines strong HRBP capability with operational ownership to ensure consistent, compliant, and efficient HR delivery. The role has an operational focus, with responsibility for delivering core HR activities efficiently and accurately. It also provides support for payroll and total rewards processes, working closely with Finance, external providers, and HR colleagues, using existing frameworks and guidance. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership What to expect HR Business Partnering: Support managers and leaders with people related matters, providing practical guidance aligned with company policies and employment law. Influence and challenge managers to improve performance, engagement, and decision making. Translate business needs into practical, scalable HR solutions across Europe. Act as a point of contact for HR queries across the employee lifecycle. Provide advice for managers on communication, conflict resolution, and change leadership. Employee Relations: Handle complex employee relations matters, including performance management, grievances, investigations, disciplinary actions, and restructures. Advise managers on best practice approaches to people management issues. Ensure all actions comply with employment legislation and internal policies. HR Operations and Compliance: Deliver day to day HR operations across supported countries, ensuring consistency, accuracy, and compliance. Ensure HR policies, processes, and documentation are up to date and applied consistently. Coordinate absence management processes and support wellbeing initiatives. Support employee lifecycle activity, including onboarding, changes, and exits. Provide operational support for recruitment activity, including interview coordination, agency liaison, and onboarding administration. Payroll and Total Rewards Support: Act as the HR point of contact for payroll, working closely with Finance and external providers to ensure accurate and timely processing. Support payroll governance by reviewing data, resolving escalated issues, and improving processes. Support compensation and benefits activities, such as salary review cycles, benefits administration, and benchmarking exercises. Advise managers on reward processes and escalate complex cases as required. Talent, Performance and Development: Support talent reviews, succession planning, and performance management cycles. Assist with talent and succession discussions by providing data and insights. Support learning and development activities as required. Promote consistent performance management practices across regions. Change, Culture and Engagement: Support organisational change initiatives, including restructures and transformation activity. Champion company culture, values, and DEI principles. Support engagement and wellbeing initiatives that improve employee experience. HR Systems and Data: Ensure accurate HR data management and effective use of HR systems. Produce and interpret people data to support workforce decisions. Ensure compliance with GDPR and local data protection requirements. Global HR Collaboration: Work collaboratively with HR colleagues across Europe, China, Brazil and other global teams to ensure alignment and consistency. Support HR projects, policy updates, and system improvements as required. Does this sound like you: Bachelor s Degree in Human Resources, Business Administration, or a related field or Professional Qualification (e.g. CIPD level 5 or above) is highly desirable. 7+ years experience in a generalist HR or HRBP role, ideally in a multinational environment. Experience in a multinational company would be an advantage. Strong HR business partnering capability with the confidence to influence senior leaders. Solid understanding of HR operations across multiple countries. Working knowledge of payroll and compensation/benefits processes. Strong employee relations and employment law knowledge. Interested Click apply and you will be taken to our careers page.
May 03, 2026
Full time
Human Resources Business Partner (Full-Time, Permanent) Hybrid; 2 3 Office days, Central London Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with us. What does an HRBP role mean at Prinova Provide experienced HR business partnering and HR operations support across multiple European countries. Act as a reliable and trusted Advisor to managers and leaders on employee relations, day to day people management, HR processes, and complex employee matters while ensuring a consistent and compliant employee experience. This role combines strong HRBP capability with operational ownership to ensure consistent, compliant, and efficient HR delivery. The role has an operational focus, with responsibility for delivering core HR activities efficiently and accurately. It also provides support for payroll and total rewards processes, working closely with Finance, external providers, and HR colleagues, using existing frameworks and guidance. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership What to expect HR Business Partnering: Support managers and leaders with people related matters, providing practical guidance aligned with company policies and employment law. Influence and challenge managers to improve performance, engagement, and decision making. Translate business needs into practical, scalable HR solutions across Europe. Act as a point of contact for HR queries across the employee lifecycle. Provide advice for managers on communication, conflict resolution, and change leadership. Employee Relations: Handle complex employee relations matters, including performance management, grievances, investigations, disciplinary actions, and restructures. Advise managers on best practice approaches to people management issues. Ensure all actions comply with employment legislation and internal policies. HR Operations and Compliance: Deliver day to day HR operations across supported countries, ensuring consistency, accuracy, and compliance. Ensure HR policies, processes, and documentation are up to date and applied consistently. Coordinate absence management processes and support wellbeing initiatives. Support employee lifecycle activity, including onboarding, changes, and exits. Provide operational support for recruitment activity, including interview coordination, agency liaison, and onboarding administration. Payroll and Total Rewards Support: Act as the HR point of contact for payroll, working closely with Finance and external providers to ensure accurate and timely processing. Support payroll governance by reviewing data, resolving escalated issues, and improving processes. Support compensation and benefits activities, such as salary review cycles, benefits administration, and benchmarking exercises. Advise managers on reward processes and escalate complex cases as required. Talent, Performance and Development: Support talent reviews, succession planning, and performance management cycles. Assist with talent and succession discussions by providing data and insights. Support learning and development activities as required. Promote consistent performance management practices across regions. Change, Culture and Engagement: Support organisational change initiatives, including restructures and transformation activity. Champion company culture, values, and DEI principles. Support engagement and wellbeing initiatives that improve employee experience. HR Systems and Data: Ensure accurate HR data management and effective use of HR systems. Produce and interpret people data to support workforce decisions. Ensure compliance with GDPR and local data protection requirements. Global HR Collaboration: Work collaboratively with HR colleagues across Europe, China, Brazil and other global teams to ensure alignment and consistency. Support HR projects, policy updates, and system improvements as required. Does this sound like you: Bachelor s Degree in Human Resources, Business Administration, or a related field or Professional Qualification (e.g. CIPD level 5 or above) is highly desirable. 7+ years experience in a generalist HR or HRBP role, ideally in a multinational environment. Experience in a multinational company would be an advantage. Strong HR business partnering capability with the confidence to influence senior leaders. Solid understanding of HR operations across multiple countries. Working knowledge of payroll and compensation/benefits processes. Strong employee relations and employment law knowledge. Interested Click apply and you will be taken to our careers page.
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Job Description Posted Tuesday 14 April 2026 at 05:00 Job Title: Customer Success Manager Location: Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent At Tes we are on a mission topower schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed.From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don't just flag issues; you own the end-to-end resolution and revenue outcome. You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value." Key Responsibilities Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles. Health Diagnostics: Beyond tracking usage, you will perform and/or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal. Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco system Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks. 2) Commercial Success & Revenue Growth Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high value contracts. Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year. Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes. Pipeline Accuracy: Maintain a rigorous, data backed renewal and expansion forecast within Salesforce. Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support handover playbooks to reduce "Time-to-First-Value" and minimize support overhead. Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support ticket volume. What will you need to succeed? Revenue & Growth Ownership Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery. Value & Outcome Management Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it. Relationship Management & Influence Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting 'value realisation' reports to C Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility. Data Driven Decision Making Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return. What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
May 02, 2026
Full time
Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Job Description Posted Tuesday 14 April 2026 at 05:00 Job Title: Customer Success Manager Location: Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent At Tes we are on a mission topower schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed.From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don't just flag issues; you own the end-to-end resolution and revenue outcome. You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value." Key Responsibilities Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles. Health Diagnostics: Beyond tracking usage, you will perform and/or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal. Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco system Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks. 2) Commercial Success & Revenue Growth Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high value contracts. Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year. Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes. Pipeline Accuracy: Maintain a rigorous, data backed renewal and expansion forecast within Salesforce. Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support handover playbooks to reduce "Time-to-First-Value" and minimize support overhead. Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support ticket volume. What will you need to succeed? Revenue & Growth Ownership Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery. Value & Outcome Management Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it. Relationship Management & Influence Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting 'value realisation' reports to C Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility. Data Driven Decision Making Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return. What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK
Sales Support Administrator Salary: Circa 25,000 (Pro-rated) Location: Bradford, BD3 Hours: 20 hours per week Initially a 3 month FTC (likely to extend) We are seeking a proactive and detail oriented Sales Support Administrator to join our client's Sales Support Team within Operations. This role provides a wide range of administrative and technical support to Sales Teams, clients, retailer networks, and head office departments. You will use product and system knowledge to manage internal and external relationships effectively, helping to ensure a smooth, compliant, and high quality service across the business. The Key Responsibilities of the Sales Support Administrator: Provide comprehensive administrative and technical support to Sales Teams and Business Partners Resolve sales related queries through system investigation, product knowledge, and liaison with internal departments Manage the onboarding of new business, ensuring contractual documentation, approvals, and regulatory requirements are met Monitor dealer regulatory activity, ensuring FCA authorisations are in place and liaising with Principal Firms where required Handle Business Partner management tasks including new partner setup, amendments, refunds, claims, and repairer updates Develop working knowledge of financial queries, including tax rules, pricing calculations, commission structures, invoicing, and billing Process bank account changes and cancellations for business clients and retail customers Build strong working relationships with Sales Teams to deliver efficient and accurate query resolution Plan, manage, and support projects and programme launches for the Sales function Provide technical support on product setup, price builds, and applicability rules Manage assigned clients and Sales Managers, delivering tailored and bespoke support including global programmes Produce ad hoc and scheduled reports using data analysis, Excel formulas, and pivot tables Maintain an understanding of the dealer sales process through data review and participation in dealer visits Process Dealer Portal activity including account setup, queries, and password resets Support Sales and Marketing teams with tender presentations, programme materials, and client mailings Handle "out of parameter" registrations, ensuring approvals are in place and trends are reported to Underwriting Escalate issues beyond authority promptly to the Sales Support Team Leader The Key Requirements of the Sales Support Administrator: Essential: GCSEs (or equivalent) in English and Maths at Grade C or above Minimum of two years' experience in an administrative or support role Intermediate Microsoft Excel skills Confident communicator able to engage with stakeholders at all organisational levels Strong problem solving ability and attention to detail Proven ability to manage multiple deadlines and prioritise effectively Ability to work independently and collaboratively within a team Desirable: Working knowledge of Microsoft Word, PowerPoint, and Access Knowledge of Vehicle Service Contract (VSC) systems (internal applicants) Compliance & Professional Standards: Adhere to all company procedures, policies, and mandatory training requirements Complete Continuing Professional Development (CPD) hours and maintain accurate records Comply with FCA regulations, Data Protection requirements, and internal IT/security policies Participate fully in performance review and fitness & propriety processes Maintain company equipment responsibly and report faults promptly Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
May 02, 2026
Contractor
Sales Support Administrator Salary: Circa 25,000 (Pro-rated) Location: Bradford, BD3 Hours: 20 hours per week Initially a 3 month FTC (likely to extend) We are seeking a proactive and detail oriented Sales Support Administrator to join our client's Sales Support Team within Operations. This role provides a wide range of administrative and technical support to Sales Teams, clients, retailer networks, and head office departments. You will use product and system knowledge to manage internal and external relationships effectively, helping to ensure a smooth, compliant, and high quality service across the business. The Key Responsibilities of the Sales Support Administrator: Provide comprehensive administrative and technical support to Sales Teams and Business Partners Resolve sales related queries through system investigation, product knowledge, and liaison with internal departments Manage the onboarding of new business, ensuring contractual documentation, approvals, and regulatory requirements are met Monitor dealer regulatory activity, ensuring FCA authorisations are in place and liaising with Principal Firms where required Handle Business Partner management tasks including new partner setup, amendments, refunds, claims, and repairer updates Develop working knowledge of financial queries, including tax rules, pricing calculations, commission structures, invoicing, and billing Process bank account changes and cancellations for business clients and retail customers Build strong working relationships with Sales Teams to deliver efficient and accurate query resolution Plan, manage, and support projects and programme launches for the Sales function Provide technical support on product setup, price builds, and applicability rules Manage assigned clients and Sales Managers, delivering tailored and bespoke support including global programmes Produce ad hoc and scheduled reports using data analysis, Excel formulas, and pivot tables Maintain an understanding of the dealer sales process through data review and participation in dealer visits Process Dealer Portal activity including account setup, queries, and password resets Support Sales and Marketing teams with tender presentations, programme materials, and client mailings Handle "out of parameter" registrations, ensuring approvals are in place and trends are reported to Underwriting Escalate issues beyond authority promptly to the Sales Support Team Leader The Key Requirements of the Sales Support Administrator: Essential: GCSEs (or equivalent) in English and Maths at Grade C or above Minimum of two years' experience in an administrative or support role Intermediate Microsoft Excel skills Confident communicator able to engage with stakeholders at all organisational levels Strong problem solving ability and attention to detail Proven ability to manage multiple deadlines and prioritise effectively Ability to work independently and collaboratively within a team Desirable: Working knowledge of Microsoft Word, PowerPoint, and Access Knowledge of Vehicle Service Contract (VSC) systems (internal applicants) Compliance & Professional Standards: Adhere to all company procedures, policies, and mandatory training requirements Complete Continuing Professional Development (CPD) hours and maintain accurate records Comply with FCA regulations, Data Protection requirements, and internal IT/security policies Participate fully in performance review and fitness & propriety processes Maintain company equipment responsibly and report faults promptly Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Job Title: Housing Liaison Team Leader Location: London Borough of Newham Contract Type: Temporary Rate: 26.13 PAYE hour Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham. About the Role: As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough. What You'll Be Doing: Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development. Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections. Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records. Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety. Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures. Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions. What We're Looking For: Proven experience managing a high-performing team. Strong background in housing management and knowledge of housing law. Ability to engage positively with residents, even in challenging situations. Strong organisational skills and sound judgement. Personal Qualities: A genuine commitment to delivering excellent housing services. Flexible, empathetic, and approachable leadership style. If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 02, 2026
Seasonal
Job Title: Housing Liaison Team Leader Location: London Borough of Newham Contract Type: Temporary Rate: 26.13 PAYE hour Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham. About the Role: As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough. What You'll Be Doing: Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development. Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections. Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records. Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety. Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures. Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions. What We're Looking For: Proven experience managing a high-performing team. Strong background in housing management and knowledge of housing law. Ability to engage positively with residents, even in challenging situations. Strong organisational skills and sound judgement. Personal Qualities: A genuine commitment to delivering excellent housing services. Flexible, empathetic, and approachable leadership style. If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the post sale engagement, retention, and growth of your customers, partnering closely with the Account Executive Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in a client facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Strong analytical skills and operating rigor Strong executive presence and presentation skills, particularly for in person meetings with multiple stakeholders History of success as a consultant, pre sales, technical account management, or equivalent Experience building comprehensive account plans Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Experience handling difficult customers or situations and can demonstrate resolutions Must work within a team environment with sales and services peers Ability to navigate data and people to find answers A strong understanding of our business and products, and an ability to research/self starter Preferred qualifications Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Willingness to tackle things on your own A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high growth environment where things change quickly The annual salary range for this role in the primary location is £127,100 - £190,700. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations: London Team: Customer Success Job type: Full time
May 02, 2026
Full time
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will derive maximum value from their investments, leading to project success, retention, and renewal. Few roles provide such a direct impact on the growth of the company. What you'll do You will become a trusted advisor to these customers, will deeply understand their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives and engaging in product, payments, and technical conversations at multiple levels of the organization. You will be the user's internal advocate, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions. You will love this job if you are a natural relationship and business builder. Responsibilities Lead the post sale engagement, retention, and growth of your customers, partnering closely with the Account Executive Support expansion of your accounts - identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team Evangelize Stripe customer success stories and customer success systems and processes Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status Serve as a trusted payments and commerce advisor to the customer and educate them on the use and benefits of our products and our industry Aligned with the account team, perform business reviews to align on business priorities, Stripe product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize the value from Stripe, and identify product expansion opportunities. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 8+ years of experience in a client facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product Strong analytical skills and operating rigor Strong executive presence and presentation skills, particularly for in person meetings with multiple stakeholders History of success as a consultant, pre sales, technical account management, or equivalent Experience building comprehensive account plans Proven track record of achieving targets and goals, preferably in a sales setting Track record of managing large, complex projects and/or programs Experience handling difficult customers or situations and can demonstrate resolutions Must work within a team environment with sales and services peers Ability to navigate data and people to find answers A strong understanding of our business and products, and an ability to research/self starter Preferred qualifications Sophisticated business sense and understanding of underlying drivers and strategy of our user's businesses Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Willingness to tackle things on your own A capability to work well with a wide range of people, both internally and externally The motivation and flexibility to work well in a high growth environment where things change quickly The annual salary range for this role in the primary location is £127,100 - £190,700. This range may change if you are hired in another location. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process. Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant's location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends. Office locations: London Team: Customer Success Job type: Full time
Heating & Hot Water Operations Manager We are seeking an experienced operational leader to drive safe, compliant heating and hot water services across a large and diverse housing portfolio. Position: Heating & Hot Water Operations Manager Salary: £48,691 to £53,725 per annum plus £1,300 Essential Car User Allowance Location: London, Stratford with hybrid working Hours: 35 hours per week, Monday to Friday with on call requirements Contract: Permanent Closing Date: 11th May 2026 at 11pm Interview Date: 18th May 2026, face to face About the role This is a high impact leadership position within a growing Heating and Hot Water function, playing a key role in shaping service delivery across a large housing portfolio. You will lead the operational delivery of heating, hot water and ventilation services, ensuring high standards of safety, compliance and performance. The role sits at the centre of a transition towards a more integrated, system led approach, moving beyond traditional gas focused models. Key responsibilities include: Leading the delivery of heating, hot water and ventilation services across the portfolio Managing contractor performance to ensure compliance with contractual and safety standards Chairing operational and performance meetings, holding contractors accountable Overseeing complex cases including complaints, MP enquiries and Housing Ombudsman investigations Managing escalation and resolution of operational and safety issues Ensuring accurate compliance reporting, data quality and system integrity Leading and developing a team, promoting accountability and continuous improvement Working collaboratively with technical, compliance and customer teams to improve outcomes About you You will be a confident and capable operational leader with strong experience in service delivery within a compliance led environment. You will bring: Proven experience managing operational services within housing, property or similar sectors Strong understanding of heating and hot water systems and contractor management Experience managing contracts, KPIs and driving service improvements Strong leadership and decision making skills Excellent communication and stakeholder management ability Strong organisational skills and ability to manage competing priorities Good IT skills, including reporting and working with compliance or asset systems Desirable: Experience in a regulated or compliance driven environment Knowledge of gas safety, communal heating or building services Experience handling complex complaints or Ombudsman cases About the organisation This organisation is one of the UK's leading housing providers, supporting hundreds of thousands of residents across London, the South East and the North West. They are committed to providing high quality homes and services that support people's wellbeing and quality of life. Their culture is built around strong values, inclusion and continuous improvement, with a clear focus on delivering safe, sustainable and customer focused services. Other roles you may have experience of could include: Operations Manager, Compliance Manager, Property Services Manager, Building Services Manager, Asset Operations Manager, Technical Services Manager Apply early as applications may close ahead of the advertised date.
May 02, 2026
Full time
Heating & Hot Water Operations Manager We are seeking an experienced operational leader to drive safe, compliant heating and hot water services across a large and diverse housing portfolio. Position: Heating & Hot Water Operations Manager Salary: £48,691 to £53,725 per annum plus £1,300 Essential Car User Allowance Location: London, Stratford with hybrid working Hours: 35 hours per week, Monday to Friday with on call requirements Contract: Permanent Closing Date: 11th May 2026 at 11pm Interview Date: 18th May 2026, face to face About the role This is a high impact leadership position within a growing Heating and Hot Water function, playing a key role in shaping service delivery across a large housing portfolio. You will lead the operational delivery of heating, hot water and ventilation services, ensuring high standards of safety, compliance and performance. The role sits at the centre of a transition towards a more integrated, system led approach, moving beyond traditional gas focused models. Key responsibilities include: Leading the delivery of heating, hot water and ventilation services across the portfolio Managing contractor performance to ensure compliance with contractual and safety standards Chairing operational and performance meetings, holding contractors accountable Overseeing complex cases including complaints, MP enquiries and Housing Ombudsman investigations Managing escalation and resolution of operational and safety issues Ensuring accurate compliance reporting, data quality and system integrity Leading and developing a team, promoting accountability and continuous improvement Working collaboratively with technical, compliance and customer teams to improve outcomes About you You will be a confident and capable operational leader with strong experience in service delivery within a compliance led environment. You will bring: Proven experience managing operational services within housing, property or similar sectors Strong understanding of heating and hot water systems and contractor management Experience managing contracts, KPIs and driving service improvements Strong leadership and decision making skills Excellent communication and stakeholder management ability Strong organisational skills and ability to manage competing priorities Good IT skills, including reporting and working with compliance or asset systems Desirable: Experience in a regulated or compliance driven environment Knowledge of gas safety, communal heating or building services Experience handling complex complaints or Ombudsman cases About the organisation This organisation is one of the UK's leading housing providers, supporting hundreds of thousands of residents across London, the South East and the North West. They are committed to providing high quality homes and services that support people's wellbeing and quality of life. Their culture is built around strong values, inclusion and continuous improvement, with a clear focus on delivering safe, sustainable and customer focused services. Other roles you may have experience of could include: Operations Manager, Compliance Manager, Property Services Manager, Building Services Manager, Asset Operations Manager, Technical Services Manager Apply early as applications may close ahead of the advertised date.
AI Chatbot & Conversational Design Specialist Step into a role where AI isn t theoretical - it s already live, evolving, and making an impact. You ll be working on a production-level LLM chatbot integrated with Intercom, handling real user traffic and data. This is a rare opportunity to directly shape performance through metrics like resolution rate, CSAT, escalations, and cost per resolution. You ll also play a key role in an expanding AI roadmap, contributing to new use cases, international rollout (including Spain), and future platform integrations. Your environment International, collaborative team with strong UK leadership and local integration in France Hybrid setup with flexibility: remote work plus regular collaboration time in Lyon Travel between the UK and Lyon during onboarding for a smooth transition Modern offices in Lyon, conveniently located near Part-Dieu station What you ll be doing You ll take ownership of chatbot performance and continuous improvement across French and UK markets: Design, test, and optimise chatbot prompts in French and English Build and manage a structured continuous improvement cycle Audit and enhance the knowledge base (Intercom Articles) Collaborate with business teams to keep content accurate and up to date Create and maintain performance dashboards (resolution, CSAT, escalations, cost) Deliver regular insights and reporting to the Head of Operational AI Identify anomalies and optimisation opportunities within Intercom Support chatbot expansion into new products, use cases, and markets What we re looking for Technical expertise Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered) Proven experience improving chatbot performance through prompt design Strong understanding of LLM concepts (grounding, retrieval, hallucination) Confident in building reports using Excel or Google Sheets Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.) Behavioural skills Native-level French and fluent English (C1/C2) Highly autonomous and comfortable working across international teams Structured, methodical approach with the ability to think strategically Curious and forward-thinking, especially about applied AI Nice to have Experience in international or multi-market environments Familiarity with the construction sector or compliance platforms Why this role stands out This isn t a maintenance role - it s an opportunity to actively shape how AI is used across a growing international business. You ll combine hands-on optimisation with strategic input, working at the intersection of AI, operations, and customer experience. Interested? Please Click Apply Now!
May 02, 2026
Full time
AI Chatbot & Conversational Design Specialist Step into a role where AI isn t theoretical - it s already live, evolving, and making an impact. You ll be working on a production-level LLM chatbot integrated with Intercom, handling real user traffic and data. This is a rare opportunity to directly shape performance through metrics like resolution rate, CSAT, escalations, and cost per resolution. You ll also play a key role in an expanding AI roadmap, contributing to new use cases, international rollout (including Spain), and future platform integrations. Your environment International, collaborative team with strong UK leadership and local integration in France Hybrid setup with flexibility: remote work plus regular collaboration time in Lyon Travel between the UK and Lyon during onboarding for a smooth transition Modern offices in Lyon, conveniently located near Part-Dieu station What you ll be doing You ll take ownership of chatbot performance and continuous improvement across French and UK markets: Design, test, and optimise chatbot prompts in French and English Build and manage a structured continuous improvement cycle Audit and enhance the knowledge base (Intercom Articles) Collaborate with business teams to keep content accurate and up to date Create and maintain performance dashboards (resolution, CSAT, escalations, cost) Deliver regular insights and reporting to the Head of Operational AI Identify anomalies and optimisation opportunities within Intercom Support chatbot expansion into new products, use cases, and markets What we re looking for Technical expertise Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered) Proven experience improving chatbot performance through prompt design Strong understanding of LLM concepts (grounding, retrieval, hallucination) Confident in building reports using Excel or Google Sheets Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.) Behavioural skills Native-level French and fluent English (C1/C2) Highly autonomous and comfortable working across international teams Structured, methodical approach with the ability to think strategically Curious and forward-thinking, especially about applied AI Nice to have Experience in international or multi-market environments Familiarity with the construction sector or compliance platforms Why this role stands out This isn t a maintenance role - it s an opportunity to actively shape how AI is used across a growing international business. You ll combine hands-on optimisation with strategic input, working at the intersection of AI, operations, and customer experience. Interested? Please Click Apply Now!
We re looking for an experienced Team Leader for the Account Support Team to join our clients office-based in Poole. Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world. What you will be doing Account Support Team Leader: The Team Leader is responsible for leading, coaching, motivating and managing the Internal Account Support team to deliver exceptional customer service Duties of Account Support Team Leader: Manage the Team Oversee and manage the productivity and performance of Internal Account Supports ensuring goals and targets are met consistently. Conduct monthly one-to-one meetings with team to provide feedback, address concerns, and offer support for professional development. Set clear performance expectations and provide constructive feedback to improve employee performance. Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly. Manage complaints procedure, ensuring customer driven issue resolution. Manage inbox, effectively delegating tasks to team. Follow up to ensure tasks are achieved within agreed timeframe. Management of entire lifecycle of customer interactions, able to analyse root cause and apply fix. Manage and respond to delivery issues and queries received via email within the agreed Service Level Agreement (SLA) managed by the CRM. Lead the Team Work closely with the client relationship and warehouse operations teams to foster a culture of teamwork and a clear path for problem escalation. Foster a culture of engagement and motivation among team members, promoting a positive work environment. Provide coaching and mentorship to colleagues to enhance their skills and career growth. Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly. Utilise ERP, CRM, and data management software to ensure accurate and timely order management. Drive: Handle customer inquiries over the phone in a professional and efficient manner. Maintain a comprehensive understanding of various order processing procedures and channels through which orders come into the business. Collaborate with internal teams to prevent order misses and ensure accurate order processing Develop and maintain a comprehensive understanding of the customer base, key contacts, and the cruise ship order fulfilment process. Work closely with the Purchasing team to ensure timely receipt of goods required for orders and demonstrate a strong understanding of business processes and supply chain management for efficient workload coordination. What s in it for you as the Account Support Team Leader: Monthly profit share bonus scheme Holiday buy-back scheme Company sick pay Free onsite parking Perks at Work scheme Unlimited tuck shop snacks, free lunch every Friday and company social and corporate events Complementary Birthday vouchers Subsidised workplace massage Eye vouchers Employee assistance programme (EAP) If you are a team leader of a team of customer service or account managers please do not hesitate to contact The work shop to discuss the vacancy! Team Leader, Account Support, Customer Service Manager, Team Lead Internal account Management, Manager, Leader
May 01, 2026
Full time
We re looking for an experienced Team Leader for the Account Support Team to join our clients office-based in Poole. Our client is a fast-paced, forward-thinking global solutions provider who is redefining operational excellence for businesses. Famous for their fantastic customer service and for creating comprehensive solutions that help our customers stay ahead in an ever-changing world. What you will be doing Account Support Team Leader: The Team Leader is responsible for leading, coaching, motivating and managing the Internal Account Support team to deliver exceptional customer service Duties of Account Support Team Leader: Manage the Team Oversee and manage the productivity and performance of Internal Account Supports ensuring goals and targets are met consistently. Conduct monthly one-to-one meetings with team to provide feedback, address concerns, and offer support for professional development. Set clear performance expectations and provide constructive feedback to improve employee performance. Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly. Manage complaints procedure, ensuring customer driven issue resolution. Manage inbox, effectively delegating tasks to team. Follow up to ensure tasks are achieved within agreed timeframe. Management of entire lifecycle of customer interactions, able to analyse root cause and apply fix. Manage and respond to delivery issues and queries received via email within the agreed Service Level Agreement (SLA) managed by the CRM. Lead the Team Work closely with the client relationship and warehouse operations teams to foster a culture of teamwork and a clear path for problem escalation. Foster a culture of engagement and motivation among team members, promoting a positive work environment. Provide coaching and mentorship to colleagues to enhance their skills and career growth. Analyse productivity metrics and identify areas for improvement, implementing action plans accordingly. Utilise ERP, CRM, and data management software to ensure accurate and timely order management. Drive: Handle customer inquiries over the phone in a professional and efficient manner. Maintain a comprehensive understanding of various order processing procedures and channels through which orders come into the business. Collaborate with internal teams to prevent order misses and ensure accurate order processing Develop and maintain a comprehensive understanding of the customer base, key contacts, and the cruise ship order fulfilment process. Work closely with the Purchasing team to ensure timely receipt of goods required for orders and demonstrate a strong understanding of business processes and supply chain management for efficient workload coordination. What s in it for you as the Account Support Team Leader: Monthly profit share bonus scheme Holiday buy-back scheme Company sick pay Free onsite parking Perks at Work scheme Unlimited tuck shop snacks, free lunch every Friday and company social and corporate events Complementary Birthday vouchers Subsidised workplace massage Eye vouchers Employee assistance programme (EAP) If you are a team leader of a team of customer service or account managers please do not hesitate to contact The work shop to discuss the vacancy! Team Leader, Account Support, Customer Service Manager, Team Lead Internal account Management, Manager, Leader
Heating & Hot Water Operations Manager We are seeking an experienced operational leader to drive safe, compliant heating and hot water services across a large and diverse housing portfolio. Position: Heating & Hot Water Operations Manager Salary: £48,691 to £53,725 per annum plus £1,300 Essential Car User Allowance Location: London, Stratford with hybrid working Hours: 35 hours per week, Monday to Friday with on call requirements Contract: Permanent Closing Date: 11th May 2026 at 11pm Interview Date: 18th May 2026, face to face About the role This is a high impact leadership position within a growing Heating and Hot Water function, playing a key role in shaping service delivery across a large housing portfolio. You will lead the operational delivery of heating, hot water and ventilation services, ensuring high standards of safety, compliance and performance. The role sits at the centre of a transition towards a more integrated, system led approach, moving beyond traditional gas focused models. Key responsibilities include: Leading the delivery of heating, hot water and ventilation services across the portfolio Managing contractor performance to ensure compliance with contractual and safety standards Chairing operational and performance meetings, holding contractors accountable Overseeing complex cases including complaints, MP enquiries and Housing Ombudsman investigations Managing escalation and resolution of operational and safety issues Ensuring accurate compliance reporting, data quality and system integrity Leading and developing a team, promoting accountability and continuous improvement Working collaboratively with technical, compliance and customer teams to improve outcomes About you You will be a confident and capable operational leader with strong experience in service delivery within a compliance led environment. You will bring: Proven experience managing operational services within housing, property or similar sectors Strong understanding of heating and hot water systems and contractor management Experience managing contracts, KPIs and driving service improvements Strong leadership and decision making skills Excellent communication and stakeholder management ability Strong organisational skills and ability to manage competing priorities Good IT skills, including reporting and working with compliance or asset systems Desirable: Experience in a regulated or compliance driven environment Knowledge of gas safety, communal heating or building services Experience handling complex complaints or Ombudsman cases About the organisation This organisation is one of the UK s leading housing providers, supporting hundreds of thousands of residents across London, the South East and the North West. They are committed to providing high quality homes and services that support people s wellbeing and quality of life. Their culture is built around strong values, inclusion and continuous improvement, with a clear focus on delivering safe, sustainable and customer focused services. Other roles you may have experience of could include: Operations Manager, Compliance Manager, Property Services Manager, Building Services Manager, Asset Operations Manager, Technical Services Manager Apply early as applications may close ahead of the advertised date.
May 01, 2026
Full time
Heating & Hot Water Operations Manager We are seeking an experienced operational leader to drive safe, compliant heating and hot water services across a large and diverse housing portfolio. Position: Heating & Hot Water Operations Manager Salary: £48,691 to £53,725 per annum plus £1,300 Essential Car User Allowance Location: London, Stratford with hybrid working Hours: 35 hours per week, Monday to Friday with on call requirements Contract: Permanent Closing Date: 11th May 2026 at 11pm Interview Date: 18th May 2026, face to face About the role This is a high impact leadership position within a growing Heating and Hot Water function, playing a key role in shaping service delivery across a large housing portfolio. You will lead the operational delivery of heating, hot water and ventilation services, ensuring high standards of safety, compliance and performance. The role sits at the centre of a transition towards a more integrated, system led approach, moving beyond traditional gas focused models. Key responsibilities include: Leading the delivery of heating, hot water and ventilation services across the portfolio Managing contractor performance to ensure compliance with contractual and safety standards Chairing operational and performance meetings, holding contractors accountable Overseeing complex cases including complaints, MP enquiries and Housing Ombudsman investigations Managing escalation and resolution of operational and safety issues Ensuring accurate compliance reporting, data quality and system integrity Leading and developing a team, promoting accountability and continuous improvement Working collaboratively with technical, compliance and customer teams to improve outcomes About you You will be a confident and capable operational leader with strong experience in service delivery within a compliance led environment. You will bring: Proven experience managing operational services within housing, property or similar sectors Strong understanding of heating and hot water systems and contractor management Experience managing contracts, KPIs and driving service improvements Strong leadership and decision making skills Excellent communication and stakeholder management ability Strong organisational skills and ability to manage competing priorities Good IT skills, including reporting and working with compliance or asset systems Desirable: Experience in a regulated or compliance driven environment Knowledge of gas safety, communal heating or building services Experience handling complex complaints or Ombudsman cases About the organisation This organisation is one of the UK s leading housing providers, supporting hundreds of thousands of residents across London, the South East and the North West. They are committed to providing high quality homes and services that support people s wellbeing and quality of life. Their culture is built around strong values, inclusion and continuous improvement, with a clear focus on delivering safe, sustainable and customer focused services. Other roles you may have experience of could include: Operations Manager, Compliance Manager, Property Services Manager, Building Services Manager, Asset Operations Manager, Technical Services Manager Apply early as applications may close ahead of the advertised date.
Recruit4staff are representing a well-established waste management business in their search for a Customer Resolution Officer to work in Rowley Regis Job Details: Pay: £29,000 per annum Hours of Work: Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability) Duration: Permanent Benefits: Company Car, phone, laptop, pension, increasing holidays ( days), travel expenses. Job Role: The Customer Resolution Officer will be responsible for resolving customer complaints and queries efficiently while protecting the company s commercial position. As a Customer Resolution Officer, you will manage your own diary, attend customer visits, negotiate rates, and maintain strong working partnerships with clients. You will take a calm and level-headed approach to problem-solving, making confident on-the-spot decisions to ensure satisfactory outcomes for all parties. The role also involves managing a busy workload through a CRM system, where effective time management is essential, alongside using your in-depth geographical knowledge of Birmingham and the surrounding areas. Essential Skills, Experience, or Qualifications: Previous experience within a similar position Strong negotiation, problem-solving, communication, and IT skills The ability to organise and prioritise workloads to meet deadlines Confidence within a customer-facing role Clean Full UK Driving Licence Commutable From: Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas Similar Job Titles: Client Resolution, Negotiator, Client Relations, Account Manager, Customer Care Agent, Retentions Agent, Retentions Advisor This Customer Resolution Officer position offers a varied and autonomous role within a supportive and growing business. If you are an experienced Customer Resolution Officer looking to progress your career, please apply now. For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
May 01, 2026
Full time
Recruit4staff are representing a well-established waste management business in their search for a Customer Resolution Officer to work in Rowley Regis Job Details: Pay: £29,000 per annum Hours of Work: Monday to Friday 8:30am to 5:00pm (flexibility with start and finish times depending on customer availability) Duration: Permanent Benefits: Company Car, phone, laptop, pension, increasing holidays ( days), travel expenses. Job Role: The Customer Resolution Officer will be responsible for resolving customer complaints and queries efficiently while protecting the company s commercial position. As a Customer Resolution Officer, you will manage your own diary, attend customer visits, negotiate rates, and maintain strong working partnerships with clients. You will take a calm and level-headed approach to problem-solving, making confident on-the-spot decisions to ensure satisfactory outcomes for all parties. The role also involves managing a busy workload through a CRM system, where effective time management is essential, alongside using your in-depth geographical knowledge of Birmingham and the surrounding areas. Essential Skills, Experience, or Qualifications: Previous experience within a similar position Strong negotiation, problem-solving, communication, and IT skills The ability to organise and prioritise workloads to meet deadlines Confidence within a customer-facing role Clean Full UK Driving Licence Commutable From: Birmingham, Dudley, Oldbury, Smethwick, Halesowen, West Bromwich and surrounding West Midlands areas Similar Job Titles: Client Resolution, Negotiator, Client Relations, Account Manager, Customer Care Agent, Retentions Agent, Retentions Advisor This Customer Resolution Officer position offers a varied and autonomous role within a supportive and growing business. If you are an experienced Customer Resolution Officer looking to progress your career, please apply now. For further information about this and other positions please apply now. This vacancy is being advertised on behalf of Recruit4staff who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
Quality Technologist Operational Pillar Full-Time Permanent Hybrid 2 to 3 office days, Central London Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with us. What does a Quality Technologist role mean at Prinova The role is within our Operational Quality team pillar and plays a vital role in maintaining and improving the quality and safety of products and processes within our ingredients distribution business, which also undertakes processing activities and co-manufacturing operations. This role is responsible for ensuring compliance with customer, regulatory and industry standards, supporting operational teams, and driving continuous improvement initiatives. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary Bonus What to expect Non-Conformance and Issue Resolution: Lead investigations into non-conformances (internal, supplier and customer-related) and write investigation reports. Perform root cause analysis using industry standards, such as FMEA, 5Whys and Fishbone diagrams to determine scope / impact and develop corrective / preventative actions. Drive corrective and preventative actions and verify their effectiveness to prevent recurrence. Perform risk assessment to determine the safety and efficacy of the product. Support the handling and resolution of customer complaints, working cross-functionally to ensure timely responses. Provide trend reports of quality events. Audit and Compliance: Support site preparation for internal, customer and third-party audits (e.g. BRC, customer audits) and actively participate as required. Ensure documentation and records are maintained and readily available. Monitor operation compliance with relevant regulatory, food safety and customer-specific standards. Continuous Improvement and Training: Identify areas for improvement within operational quality processes and support the implementation of enhanced controls and efficiencies. Support process improvement initiatives to reduce waste, improve efficiency and enhance product quality. Supplier and Co-Manufacturing Support: Support the quality assessment and approval of supplier services (Warehouses, processors and contract manufacturers / packagers). Monitor the performance of suppliers and improvement initiatives as required. Cross-functional Support: Collaborate with Product Managers, Commercial, and Supply Chain teams to align on quality expectations and ensure a seamless supply of quality-assured products. Does this sound like you: Chinese language skills are highly desirable. Strong understanding of operational quality processes, food safety standards and industry best practices. Ability to conduct effective root cause analysis and manage CAPAs. Proven track record in investigations, collaborative approach to problem solving, and cross-functional communication. Ability to work proactively, prioritise tasks and adapt to a fast-paced environment. 5+ years of experience in supplier quality, quality assurance within ingredients distributions or the manufacturing industry. Knowledge of industry standards and regulations, including BRC, HACCP, and GMP. Experience conducting supplier audits and managing corrective action processes. Click apply and you will be taken to our careers page where you can complete your application.
May 01, 2026
Full time
Quality Technologist Operational Pillar Full-Time Permanent Hybrid 2 to 3 office days, Central London Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions and trusted by the world s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, deliver sustainable value-added solutions to our customers. We are recognized for our deep expertise, commitment to excellence, and bold innovation which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you ll find direction, opportunity, and belonging with us. What does a Quality Technologist role mean at Prinova The role is within our Operational Quality team pillar and plays a vital role in maintaining and improving the quality and safety of products and processes within our ingredients distribution business, which also undertakes processing activities and co-manufacturing operations. This role is responsible for ensuring compliance with customer, regulatory and industry standards, supporting operational teams, and driving continuous improvement initiatives. What s in it for you: Personal growth, including training and development opportunities Health Cash Plan Subsidised gym membership Discretionary Bonus What to expect Non-Conformance and Issue Resolution: Lead investigations into non-conformances (internal, supplier and customer-related) and write investigation reports. Perform root cause analysis using industry standards, such as FMEA, 5Whys and Fishbone diagrams to determine scope / impact and develop corrective / preventative actions. Drive corrective and preventative actions and verify their effectiveness to prevent recurrence. Perform risk assessment to determine the safety and efficacy of the product. Support the handling and resolution of customer complaints, working cross-functionally to ensure timely responses. Provide trend reports of quality events. Audit and Compliance: Support site preparation for internal, customer and third-party audits (e.g. BRC, customer audits) and actively participate as required. Ensure documentation and records are maintained and readily available. Monitor operation compliance with relevant regulatory, food safety and customer-specific standards. Continuous Improvement and Training: Identify areas for improvement within operational quality processes and support the implementation of enhanced controls and efficiencies. Support process improvement initiatives to reduce waste, improve efficiency and enhance product quality. Supplier and Co-Manufacturing Support: Support the quality assessment and approval of supplier services (Warehouses, processors and contract manufacturers / packagers). Monitor the performance of suppliers and improvement initiatives as required. Cross-functional Support: Collaborate with Product Managers, Commercial, and Supply Chain teams to align on quality expectations and ensure a seamless supply of quality-assured products. Does this sound like you: Chinese language skills are highly desirable. Strong understanding of operational quality processes, food safety standards and industry best practices. Ability to conduct effective root cause analysis and manage CAPAs. Proven track record in investigations, collaborative approach to problem solving, and cross-functional communication. Ability to work proactively, prioritise tasks and adapt to a fast-paced environment. 5+ years of experience in supplier quality, quality assurance within ingredients distributions or the manufacturing industry. Knowledge of industry standards and regulations, including BRC, HACCP, and GMP. Experience conducting supplier audits and managing corrective action processes. Click apply and you will be taken to our careers page where you can complete your application.
.Learner Support Manager Job Type: Temporary (3 months, ongoing) Location: Raynes Park, Hybrid (2 days in office, 3 days remote) Overview: The Learner Support Manager is essential for providing high-quality support and engagement for learners. This role involves managing a support team, handling learner queries, and overseeing various administrative processes to ensure effective learner management and compliance. Day-to-day of the role: Manage the learning support function to respond effectively to learner queries, ensuring resolutions align with SLAs. Oversee the triage of the shared support inbox and allocate tasks to ensure timely responses to all learner interactions. Monitor and manage learner transactions such as programme extensions, transfers, and suspensions, adhering to policies and procedures. Ensure all learner information is accurately recorded on relevant systems and manage the learner start-up process including registration with awarding bodies and enrollment on the VLE. Conduct regular team updates and collaborate with department heads to manage performance against KPIs. Required Skills & Qualifications: Excellent customer service and robust administrative skills. Proficiency in IT and familiarity with educational management systems. Strong leadership skills with experience in team management. Commercial awareness and ability to manage compliance and quality assurance processes. Experience in handling complex learner issues and academic escalations. Benefits: Flexible hybrid working arrangement. Opportunity to play a key role in learner engagement and support. Exposure to quality assurance and compliance in an educational setting. To apply for the Learner Support Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
May 01, 2026
Seasonal
.Learner Support Manager Job Type: Temporary (3 months, ongoing) Location: Raynes Park, Hybrid (2 days in office, 3 days remote) Overview: The Learner Support Manager is essential for providing high-quality support and engagement for learners. This role involves managing a support team, handling learner queries, and overseeing various administrative processes to ensure effective learner management and compliance. Day-to-day of the role: Manage the learning support function to respond effectively to learner queries, ensuring resolutions align with SLAs. Oversee the triage of the shared support inbox and allocate tasks to ensure timely responses to all learner interactions. Monitor and manage learner transactions such as programme extensions, transfers, and suspensions, adhering to policies and procedures. Ensure all learner information is accurately recorded on relevant systems and manage the learner start-up process including registration with awarding bodies and enrollment on the VLE. Conduct regular team updates and collaborate with department heads to manage performance against KPIs. Required Skills & Qualifications: Excellent customer service and robust administrative skills. Proficiency in IT and familiarity with educational management systems. Strong leadership skills with experience in team management. Commercial awareness and ability to manage compliance and quality assurance processes. Experience in handling complex learner issues and academic escalations. Benefits: Flexible hybrid working arrangement. Opportunity to play a key role in learner engagement and support. Exposure to quality assurance and compliance in an educational setting. To apply for the Learner Support Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
We're looking for a dynamic Supply Chain Manager to join Biffa Polymers in Redcar, leading the end-to-end operation across procurement, warehousing, and logistics. A quick look at the role. To provide operational leadership for the Supply Chain function to coordinate materials, warehousing, and fulfilment activities at Biffa Polymers Redcar, ensuring production schedules, inventory levels, and customer requirements are consistently met. This role combines strategic oversight and operational accountability, aligning procurement, warehousing, inventory, and transport to deliver business objectives. The Supply Chain Manager will report to the Head of Supply Chain, driving efficiency, continuous improvement, and proactive resolution of operational challenges. Your core responsibilities. Lead end-to-end supply chain operations, owning feedstock procurement from internal Biffa sites (MRFs/PRFs) and external suppliers, ensuring quality, cost-effectiveness, and alignment with production and customer demand Partner with Commercial teams to coordinate customer deliveries, ensuring accuracy across documentation, compliance, and scheduling Take ownership of New Product Introduction (NPI) activities and customer trials, acting as the central point of contact to ensure operational readiness across materials, production, and fulfilment Collaborate cross-functionally to deliver operational plans, proactively managing service performance, risks, and issues to meet and exceed contractual commitments Monitor and drive Supply Chain KPIs, using data and performance metrics to improve service levels and operational efficiency Champion continuous improvement initiatives, identifying opportunities for cost reduction, process standardisation, and enhanced service delivery Own the non-conformance (NCR) process, leading root cause analysis and implementing corrective and preventative actions with internal teams and external partners Support strategic supply chain planning, including ERP system integrity, capacity forecasting, team development, and active participation in health and safety initiatives Our essential requirements. Degree level qualification in Supply Chain or a related field Advanced IT skills across Microsoft Office (Word, Excel, Outlook, PowerPoint, Access) Full, current UK driving licence Minimum 5 years' experience in a materials planning, fulfilment, supply chain, or operations management role Professional supply chain qualification (desirable) NVQ Level 3 in Management (desirable) Previous experience within the recycling industry (desirable) And here's why you'll love it at Biffa. Competitive salary. Ongoing career development, training and coaching - because if you don't grow, we don't grow. Generous pension scheme. Retail and leisure discounts. Holiday and travel discounts. Changing the way the people think about waste. At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management. Dedicated to Diversity Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.
May 01, 2026
Full time
We're looking for a dynamic Supply Chain Manager to join Biffa Polymers in Redcar, leading the end-to-end operation across procurement, warehousing, and logistics. A quick look at the role. To provide operational leadership for the Supply Chain function to coordinate materials, warehousing, and fulfilment activities at Biffa Polymers Redcar, ensuring production schedules, inventory levels, and customer requirements are consistently met. This role combines strategic oversight and operational accountability, aligning procurement, warehousing, inventory, and transport to deliver business objectives. The Supply Chain Manager will report to the Head of Supply Chain, driving efficiency, continuous improvement, and proactive resolution of operational challenges. Your core responsibilities. Lead end-to-end supply chain operations, owning feedstock procurement from internal Biffa sites (MRFs/PRFs) and external suppliers, ensuring quality, cost-effectiveness, and alignment with production and customer demand Partner with Commercial teams to coordinate customer deliveries, ensuring accuracy across documentation, compliance, and scheduling Take ownership of New Product Introduction (NPI) activities and customer trials, acting as the central point of contact to ensure operational readiness across materials, production, and fulfilment Collaborate cross-functionally to deliver operational plans, proactively managing service performance, risks, and issues to meet and exceed contractual commitments Monitor and drive Supply Chain KPIs, using data and performance metrics to improve service levels and operational efficiency Champion continuous improvement initiatives, identifying opportunities for cost reduction, process standardisation, and enhanced service delivery Own the non-conformance (NCR) process, leading root cause analysis and implementing corrective and preventative actions with internal teams and external partners Support strategic supply chain planning, including ERP system integrity, capacity forecasting, team development, and active participation in health and safety initiatives Our essential requirements. Degree level qualification in Supply Chain or a related field Advanced IT skills across Microsoft Office (Word, Excel, Outlook, PowerPoint, Access) Full, current UK driving licence Minimum 5 years' experience in a materials planning, fulfilment, supply chain, or operations management role Professional supply chain qualification (desirable) NVQ Level 3 in Management (desirable) Previous experience within the recycling industry (desirable) And here's why you'll love it at Biffa. Competitive salary. Ongoing career development, training and coaching - because if you don't grow, we don't grow. Generous pension scheme. Retail and leisure discounts. Holiday and travel discounts. Changing the way the people think about waste. At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management. Dedicated to Diversity Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn.
Field Representative Coventry Salary £30,500 +commission and company vehicle A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector. Key Responsibilities Conduct pre-disconnection visits and meter inspections. Perform customer vulnerability assessments and safety checks. Negotiate and facilitate payment solutions. Attend Magistrates Court to obtain and execute Rights of Entry Warrants. Oversee utility isolations and liaise with engineers and locksmiths. Ensure compliance with regulatory and industry standards. Maintain accurate and up-to-date records of all site visits. Provide high-quality service and effective conflict resolution. Requirements Strong interpersonal and communication skills. Experience in debt negotiation, collections, or customer service (desirable but not essential). Self-motivated, proactive, and capable of working independently. Ability to work in a fast-paced environment with deadlines and targets. Basic IT proficiency and report-writing skills. Flexibility with working hours. Whats on Offer Competitive salary plus performance-based incentives. Company vehicle provided (including private use). Comprehensive training at the head office. The chance to work remotely with allocated territory-based visits. This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit. Apply today to become part of a dynamic and respected field service team!
May 01, 2026
Full time
Field Representative Coventry Salary £30,500 +commission and company vehicle A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector. Key Responsibilities Conduct pre-disconnection visits and meter inspections. Perform customer vulnerability assessments and safety checks. Negotiate and facilitate payment solutions. Attend Magistrates Court to obtain and execute Rights of Entry Warrants. Oversee utility isolations and liaise with engineers and locksmiths. Ensure compliance with regulatory and industry standards. Maintain accurate and up-to-date records of all site visits. Provide high-quality service and effective conflict resolution. Requirements Strong interpersonal and communication skills. Experience in debt negotiation, collections, or customer service (desirable but not essential). Self-motivated, proactive, and capable of working independently. Ability to work in a fast-paced environment with deadlines and targets. Basic IT proficiency and report-writing skills. Flexibility with working hours. Whats on Offer Competitive salary plus performance-based incentives. Company vehicle provided (including private use). Comprehensive training at the head office. The chance to work remotely with allocated territory-based visits. This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit. Apply today to become part of a dynamic and respected field service team!
