Purpose of the role: Performs a variety of routine servicing, inspections and subsequent repairs to one or more types of Distribution Tractors, Ro-Ro Tractors and other sea port equipment, Aircraft Equipment (GSE Only) and any other manufacturer's products on customer's premises when requested. Perform visual or operational checks to locate worn, dirty or maladjusted parts. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a small variety of test equipment. You will be required to undertake thorough inspections of accident damaged machines and produce accurate reports to enable repair. For the greater period working without direct supervision, observing all company and site Health & Safety requirements at all times. Responsibilities To work as an effective member of the Service Department. To undertake the tasks and assignments issued by the Service Department either by oral instruction or in the form of electronic work instructions. To determine own repair and maintenance techniques, undertake equipment selection, proper materials and to implement the correct safety measures e.g. Eye Protection, suitable clothing etc. To obtain agreement from the customer that the work has been completed as required/requested, and in all cases to obtain signature and purchase order number where necessary. To perform all relative administrative procedures to acceptable standards. To perform all inventory procedures relative to the vehicle parts stock to maintain an accurate account of components carried and used. To ensure maintenance and repairs are carried out in accordance with manufacturer's instructions and our Safe System of Work procedures. To understand the Company's Health & Safety Policy and to work safely and co-operate to enable Terberg DTS (UK) Ltd to fulfil its statutory obligations and that all staff are responsible for safety in their own working area. To keep all company equipment in a clean, safe and presentable manner (i.e. company vehicles etc, etc) Company supplied equipment to be kept secure at all times. Mobile phones should be used in line with current legislation. To work with all departments, particularly with projects that are being explored or implemented. To be prepared to work additional hours when required which may include out of hours call out. To be prepared to work away from home on customer's vehicles either with or without workshop facilities being available for use, this may involve unsociable hours to ensure the completion of the job. Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Critical Skills Required: High attention to detail, without sacrificing on quality. Flexible approach to work. The ability to work to tight deadlines, under pressure and with a sense of urgency. Communications skills, both verbal and in writing, together with the ability to communicate at all levels. Interpersonal skills and the ability to develop strong working relationships. Ability to manage own workload independently prioritise tasks. Self-motivational with the ability to challenge the status quo, and research and offer suggestions for problem solving. Critical Knowledge Required: Knowledge of current road traffic law i.e. speed limits, van weight restrictions, driver's hours etc. Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers' recommendations/instructions and our Safe System of Work procedures. Knowledge of Terberg Tugs. Knowledge of latest diagnostic systems. Qualifications and Experience required: City and Guilds Level 3 - Vehicle Mechanical and Electronic Systems - Maintenance and Repair Qualification or equivalent qualification. To demonstrate substantial experience in Auto Electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment. To include working experience of a range of heavy goods / specialist vehicle. UK valid driving licence. Why You'll Love Working Here: 25 days holiday plus Bank Holidays: this isbased on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service. Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Apr 18, 2026
Full time
Purpose of the role: Performs a variety of routine servicing, inspections and subsequent repairs to one or more types of Distribution Tractors, Ro-Ro Tractors and other sea port equipment, Aircraft Equipment (GSE Only) and any other manufacturer's products on customer's premises when requested. Perform visual or operational checks to locate worn, dirty or maladjusted parts. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a small variety of test equipment. You will be required to undertake thorough inspections of accident damaged machines and produce accurate reports to enable repair. For the greater period working without direct supervision, observing all company and site Health & Safety requirements at all times. Responsibilities To work as an effective member of the Service Department. To undertake the tasks and assignments issued by the Service Department either by oral instruction or in the form of electronic work instructions. To determine own repair and maintenance techniques, undertake equipment selection, proper materials and to implement the correct safety measures e.g. Eye Protection, suitable clothing etc. To obtain agreement from the customer that the work has been completed as required/requested, and in all cases to obtain signature and purchase order number where necessary. To perform all relative administrative procedures to acceptable standards. To perform all inventory procedures relative to the vehicle parts stock to maintain an accurate account of components carried and used. To ensure maintenance and repairs are carried out in accordance with manufacturer's instructions and our Safe System of Work procedures. To understand the Company's Health & Safety Policy and to work safely and co-operate to enable Terberg DTS (UK) Ltd to fulfil its statutory obligations and that all staff are responsible for safety in their own working area. To keep all company equipment in a clean, safe and presentable manner (i.e. company vehicles etc, etc) Company supplied equipment to be kept secure at all times. Mobile phones should be used in line with current legislation. To work with all departments, particularly with projects that are being explored or implemented. To be prepared to work additional hours when required which may include out of hours call out. To be prepared to work away from home on customer's vehicles either with or without workshop facilities being available for use, this may involve unsociable hours to ensure the completion of the job. Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Critical Skills Required: High attention to detail, without sacrificing on quality. Flexible approach to work. The ability to work to tight deadlines, under pressure and with a sense of urgency. Communications skills, both verbal and in writing, together with the ability to communicate at all levels. Interpersonal skills and the ability to develop strong working relationships. Ability to manage own workload independently prioritise tasks. Self-motivational with the ability to challenge the status quo, and research and offer suggestions for problem solving. Critical Knowledge Required: Knowledge of current road traffic law i.e. speed limits, van weight restrictions, driver's hours etc. Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers' recommendations/instructions and our Safe System of Work procedures. Knowledge of Terberg Tugs. Knowledge of latest diagnostic systems. Qualifications and Experience required: City and Guilds Level 3 - Vehicle Mechanical and Electronic Systems - Maintenance and Repair Qualification or equivalent qualification. To demonstrate substantial experience in Auto Electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment. To include working experience of a range of heavy goods / specialist vehicle. UK valid driving licence. Why You'll Love Working Here: 25 days holiday plus Bank Holidays: this isbased on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service. Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Sales Administrator - Milton Keynes Think Specialist Recruitment are delighted to be working with a large well respected international company who are a market leader in their field. We are looking to recruit an organised and experienced Sales Administrator to join our clients busy and fast paced orders department. To be considered for this role the candidate will need to have strong experience using SAP in a previous role. This position is a critical role within our client's team where you will play a vital role in supporting our clients' customers to ensure their orders are processed in a timely manner and that the customer experience is seamless throughout. You will be working in close collaboration with the sales team and service department throughout. You will be responsible for dealing with key account handling duties, demonstrating an ability to manage high-value relationships with professionalism and accuracy. The successful candidate will possess an advanced SAP skillset , with experience in stock control through SAP and coordination with third-party warehouses to ensure smooth logistics and product availability. This is a fully office-based role to start with, however with training and probation being completed you will then have the opportunity to work this role on a hybrid basis. The core hours for this role are Monday to Friday 8:30am - 5pm . Our clients are offering a starting salary upto 35k, along with an attractive package of company perks including an annual bonus, substantial company pension, and private health insurance. Duties: Prepare quotations and process orders through SAP accurately and in a timely manner Coordinate deliveries with distributors. Maintain customer data in SAP according to guidelines. Ensure all order updates are imputed on database. Record all delivery data following every order. Manage order book and deliveries to reflect customer requirements. Keep track of all UK deliveries. Liaise with warehouse to ensure all delivery instructions are communicated Book site surveys and ensure all installations are arranged where required. Handle all inbound customer service calls within a timely manner. Oversee all returns shipments. Candidate Requirements: Proven experience in managing high-volume, business-critical Key Accounts within demanding environments. Strong experience in Sales administration and Customer service is a must. Advanced working knowledge of SAP is a must, with experience using this for order entry, availability checks, delivery tracking, and invoicing. Proactive, enthusiastic, and open-minded individual who can demonstrate a positive mindset when problem solving. Understanding of stock control principles, backorders, and product lead times. Exposure to order lifecycle management, starting at quotation through to delivery and after-sales support. Able to work independently and self-motivated to following through on those responsibilities. Strong team player, who is helpful, empathetic, and can show a balanced approach. Resilient under pressure and able to handle confrontation with a polite and well-mannered tone. Results-driven individual who is able to manage multiple tasks at any given time. Skilled in identifying solutions and solving problems to ensure a happy Customer experience. Detail-oriented, especially with order processing, pricing, and agreements. Proactive and confident communicator. Strong written communication skills; able to convey information in a concise, structured, and professional manner. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Apr 18, 2026
Full time
Sales Administrator - Milton Keynes Think Specialist Recruitment are delighted to be working with a large well respected international company who are a market leader in their field. We are looking to recruit an organised and experienced Sales Administrator to join our clients busy and fast paced orders department. To be considered for this role the candidate will need to have strong experience using SAP in a previous role. This position is a critical role within our client's team where you will play a vital role in supporting our clients' customers to ensure their orders are processed in a timely manner and that the customer experience is seamless throughout. You will be working in close collaboration with the sales team and service department throughout. You will be responsible for dealing with key account handling duties, demonstrating an ability to manage high-value relationships with professionalism and accuracy. The successful candidate will possess an advanced SAP skillset , with experience in stock control through SAP and coordination with third-party warehouses to ensure smooth logistics and product availability. This is a fully office-based role to start with, however with training and probation being completed you will then have the opportunity to work this role on a hybrid basis. The core hours for this role are Monday to Friday 8:30am - 5pm . Our clients are offering a starting salary upto 35k, along with an attractive package of company perks including an annual bonus, substantial company pension, and private health insurance. Duties: Prepare quotations and process orders through SAP accurately and in a timely manner Coordinate deliveries with distributors. Maintain customer data in SAP according to guidelines. Ensure all order updates are imputed on database. Record all delivery data following every order. Manage order book and deliveries to reflect customer requirements. Keep track of all UK deliveries. Liaise with warehouse to ensure all delivery instructions are communicated Book site surveys and ensure all installations are arranged where required. Handle all inbound customer service calls within a timely manner. Oversee all returns shipments. Candidate Requirements: Proven experience in managing high-volume, business-critical Key Accounts within demanding environments. Strong experience in Sales administration and Customer service is a must. Advanced working knowledge of SAP is a must, with experience using this for order entry, availability checks, delivery tracking, and invoicing. Proactive, enthusiastic, and open-minded individual who can demonstrate a positive mindset when problem solving. Understanding of stock control principles, backorders, and product lead times. Exposure to order lifecycle management, starting at quotation through to delivery and after-sales support. Able to work independently and self-motivated to following through on those responsibilities. Strong team player, who is helpful, empathetic, and can show a balanced approach. Resilient under pressure and able to handle confrontation with a polite and well-mannered tone. Results-driven individual who is able to manage multiple tasks at any given time. Skilled in identifying solutions and solving problems to ensure a happy Customer experience. Detail-oriented, especially with order processing, pricing, and agreements. Proactive and confident communicator. Strong written communication skills; able to convey information in a concise, structured, and professional manner. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Customer Contact Advisor Porsche Experience Centre Location : Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR) Salary : £26,750 per annum + Potential Annual Bonus of 10% Contract : 37.5 Hours per week, Monday to Friday Rotational Hours : 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30 Benefits : 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme. We are DEKRA Automotive, we have a incredible opportunity to support a luxury brand as our Customer Contact Advisor, you will be joining our global business employing over 48,600 employees in more than 50 countries over five continents. In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries. We are now recruiting for a Customer Contact Advisor to deliver a Porsche experience to match our product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision. You will be responsible for building relationships with everyone associated with the brand and delivering a professional level of service tailored to each individual customer s needs. Customer Contact Advisor Key Accountabilities Office • Receive calls and correspondence which may be requests for information, booking requests, or amendments. • Handle all calls and correspondence from both internal & external customers professionally. • Fulfil outbound call activity as required ensuring that business and customer requirements are met. • Accurately update the Porsche Customer database email address removed as required. • Treat every contact as an opportunity to cleanse and update the PCGB customer database. • Process payments via an online system. • Process and fulfil customer invitations following their purchase of a Porsche model. • Build up and continuously update individual specialist knowledge in relation to the Porsche products and PCGB strategy. Customer Contact Advisor Key Accountabilities Reception (required for 1 week in every 5) • Conduct PEC reception duties by providing a high standard of face-to-face customer interaction. • Meet and greet guests as they enter the building. • Record the arrival of guests and issue passes as required. • Contact any guests who have not arrived. • Notify person(s) being visited of the arrival of their guests. • Request all driving guests sign participant terms on arrival and complete driving license checks, contacting the DVLA as and when required. • Manage the guest booking system, updating with all guest arrivals for the following day, producing pre-populated participant terms to be completed on arrival. • Communicate professionally with internal and external customers, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely, and appropriate resolutions. • Ensure the reception and atrium area is kept clean, tidy, visually attractive, and welcoming at all times. • Responsible for the Porsche Shop area - Processing payments from customers who wish to purchase items, updating the stock system, and re-ordering when stocks are low. In order to be successful in this role you must have / be: • Ability to demonstrate experience of working within a Customer Service environment • Ability to provide excellent customer service both over the telephone or face to face • PC literate and excellent VDU/keyboard skills • The aptitude and desire to gain good all-round product knowledge If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today! No agencies please.
Apr 18, 2026
Full time
Customer Contact Advisor Porsche Experience Centre Location : Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR) Salary : £26,750 per annum + Potential Annual Bonus of 10% Contract : 37.5 Hours per week, Monday to Friday Rotational Hours : 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30 Benefits : 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme. We are DEKRA Automotive, we have a incredible opportunity to support a luxury brand as our Customer Contact Advisor, you will be joining our global business employing over 48,600 employees in more than 50 countries over five continents. In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries. We are now recruiting for a Customer Contact Advisor to deliver a Porsche experience to match our product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision. You will be responsible for building relationships with everyone associated with the brand and delivering a professional level of service tailored to each individual customer s needs. Customer Contact Advisor Key Accountabilities Office • Receive calls and correspondence which may be requests for information, booking requests, or amendments. • Handle all calls and correspondence from both internal & external customers professionally. • Fulfil outbound call activity as required ensuring that business and customer requirements are met. • Accurately update the Porsche Customer database email address removed as required. • Treat every contact as an opportunity to cleanse and update the PCGB customer database. • Process payments via an online system. • Process and fulfil customer invitations following their purchase of a Porsche model. • Build up and continuously update individual specialist knowledge in relation to the Porsche products and PCGB strategy. Customer Contact Advisor Key Accountabilities Reception (required for 1 week in every 5) • Conduct PEC reception duties by providing a high standard of face-to-face customer interaction. • Meet and greet guests as they enter the building. • Record the arrival of guests and issue passes as required. • Contact any guests who have not arrived. • Notify person(s) being visited of the arrival of their guests. • Request all driving guests sign participant terms on arrival and complete driving license checks, contacting the DVLA as and when required. • Manage the guest booking system, updating with all guest arrivals for the following day, producing pre-populated participant terms to be completed on arrival. • Communicate professionally with internal and external customers, managing all requests thoroughly and promptly, using all resources available to ensure effective, timely, and appropriate resolutions. • Ensure the reception and atrium area is kept clean, tidy, visually attractive, and welcoming at all times. • Responsible for the Porsche Shop area - Processing payments from customers who wish to purchase items, updating the stock system, and re-ordering when stocks are low. In order to be successful in this role you must have / be: • Ability to demonstrate experience of working within a Customer Service environment • Ability to provide excellent customer service both over the telephone or face to face • PC literate and excellent VDU/keyboard skills • The aptitude and desire to gain good all-round product knowledge If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today! No agencies please.
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Apr 18, 2026
Full time
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Apr 18, 2026
Full time
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Job Title Talent Acquisition Agent Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary Location: Leeds Ways of Working: Remote (with frequent visits to contracted location and Head Office of Leeds) Hours of work: Monday to Friday - 3 week shift rota - 08:00am-16:30pm, 08:30am-17:00pm, 09:30am-18:00 Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. What you'll be doing In this busy and exciting role you will work in a fast-paced centralised recruitment team delivering on circa 4000 hires a year! Working at home, with office base at our Head Office in Leeds, this is a truly exciting opportunity to be part of our rapidly expanding business. Role Accountabilities • Responding to all queries, emails and telephone enquiries to the agreed Tier 1 & 2 levels of support for the HR Customer Service Centre for both external and internal customers, delivering a great customer experience for all enquires. • To provide a high standard of service to both external and internal customers, in accordance with company processes and procedures, by undertaking specialist recruitment / HR customer service administration tasks. • To maintain the live vacancies on the applicant tracking system and ensure candidate records are maintained. • To provide administration support to talent acquisition tasks e.g. - candidate uploads, event manager event creation & CV database searches. • To set up telephone interviews and assessment centres/face to face interviews for candidates ensuring exceptional levels of engagement and maintaining a high level of confidentiality • To complete telephone interviews for candidates at the correct allocated time in accordance with company processes ensuring great candidate engagement and maintaining a high level of confidentiality. • To manage assessment/interview outcomes - candidate verbal offers and regrets, ensuring system is fully updated and the correct information is passed onto the TA Administration team for contract & induction facilitation. • To undertake any reasonable working duties and arrangements as requested by the Talent Acquisition Manager to assist with the provision of recruitment. What we're looking for • Excellent attention to detail and the ability to work in a methodical manner. • Previous experience of working in a customer service environment. • Strong team player • Ability to be able to work to set deadlines in a fast-paced environment. • Excellent organisation and administration skills. • Ability to interact confidently at levels in person and over the telephone. • Intermediate Microsoft Office skills (Excel). At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contribution • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Apr 18, 2026
Full time
Job Title Talent Acquisition Agent Salary: Competitive salary Benefits: Company share save scheme, Competitive matched pension contribution, Life insurance up to 4x salary Location: Leeds Ways of Working: Remote (with frequent visits to contracted location and Head Office of Leeds) Hours of work: Monday to Friday - 3 week shift rota - 08:00am-16:30pm, 08:30am-17:00pm, 09:30am-18:00 Contract Type: Permanent Why Greencore? Following the combination with Bakkavor in January 2026, we're one of the UK's leading creators of convenience food, driven by a simple purpose: to make every day taste better. As a vibrant and fast-moving business, we're proud to employ over 28,000 talented colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Together, we bring delicious food to life. Our products cover every meal occasion from breakfast through to dinner and dessert, with lunch and snacking in between. In FY25, our shared passion helped us achieve combined revenues of approximately £4bn. Our extensive direct to store (DTS) network, with 17 depots across the UK, allows us to deliver fresh and frozen food both our own and from trusted partners to thousands of stores every day, ensuring consumers enjoy the very best, whenever and wherever they shop. What you'll be doing In this busy and exciting role you will work in a fast-paced centralised recruitment team delivering on circa 4000 hires a year! Working at home, with office base at our Head Office in Leeds, this is a truly exciting opportunity to be part of our rapidly expanding business. Role Accountabilities • Responding to all queries, emails and telephone enquiries to the agreed Tier 1 & 2 levels of support for the HR Customer Service Centre for both external and internal customers, delivering a great customer experience for all enquires. • To provide a high standard of service to both external and internal customers, in accordance with company processes and procedures, by undertaking specialist recruitment / HR customer service administration tasks. • To maintain the live vacancies on the applicant tracking system and ensure candidate records are maintained. • To provide administration support to talent acquisition tasks e.g. - candidate uploads, event manager event creation & CV database searches. • To set up telephone interviews and assessment centres/face to face interviews for candidates ensuring exceptional levels of engagement and maintaining a high level of confidentiality • To complete telephone interviews for candidates at the correct allocated time in accordance with company processes ensuring great candidate engagement and maintaining a high level of confidentiality. • To manage assessment/interview outcomes - candidate verbal offers and regrets, ensuring system is fully updated and the correct information is passed onto the TA Administration team for contract & induction facilitation. • To undertake any reasonable working duties and arrangements as requested by the Talent Acquisition Manager to assist with the provision of recruitment. What we're looking for • Excellent attention to detail and the ability to work in a methodical manner. • Previous experience of working in a customer service environment. • Strong team player • Ability to be able to work to set deadlines in a fast-paced environment. • Excellent organisation and administration skills. • Ability to interact confidently at levels in person and over the telephone. • Intermediate Microsoft Office skills (Excel). At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return • Competitive salary and job-related benefits • Holidays • Competitive matched pension contribution • Life insurance up to 4x salary • Company share save scheme • Greencore Qualifications • Exclusive Greencore employee discount platform • Access to a full Wellbeing Centre platform • Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Programme Coordinator ASAP - 4 weeks with a potential of being extended 18.57 per hour Campus based Summary: This role is responsible for delivering high-quality and complex Assessment and Curriculum operations for both taught and research degree programmes. The role ensures compliance with University policies, enhances service delivery, and provides expert advice to stakeholders. Additionally, the role supports governance structures by providing secretarial support to key academic committees and contributes to continuous improvement initiatives. Assessment and Curriculum Officers will work against operational protocols detailing all tasks associated with each area of responsibility. Assessment and Curriculum Officers will support one or more of the following areas. Accountabilities and responsibilities : Assessment and Curriculum Administration for Taught Programmes Deliver high quality administration of taught progression and assessments, ensuring processes are accurate, efficient, and timely. Coordinate digital assessment systems, including portfolio submissions, online examinations, and secure mark entry. Facilitate the external moderation process by managing sample submissions for external examiners and ensuring feedback is communicated effectively to academic teams. Support exam boards by preparing documentation, liaising with board members, determining student outcomes, and ensuring the accurate processing of student outcomes. Manage programme modifications, ensuring all changes adhere to institutional and regulatory frameworks. Identify and address complex problems resulting from assessment and curriculum operations, acting as decision maker where required. Examination Operations Manage paper and digital exams, including ad-hoc and OSCE exams Work with Timetabling to plan, book and set up exam venues, and additional resources Manage examination events including logistical, technical and student requirements Manage post exam requirements, including de-rigging Recruitment, training and ongoing support for invigilators Ensure students with Additional Needs are supported through the examination process WISEflow: provide guidance and support for students and staff, and technical support. Research Degree Assessment Administration Coordinate research student progression, including scheduling review meetings and viva voce examinations. Liaise with PGR Examination teams and oversee viva voce events Ensure timely distribution of research theses to examination panels and facilitate the processing of examination outcomes. Identify and address complex problems resulting from research degree operations, acting as decision maker where required. Committee and Governance Support Provide secretarial support to Boards of Studies and Student Experience Committees, including scheduling meetings, preparing and distributing papers, recording minutes, and monitoring action items. Contribute to Board of Studies meetings and provide expert advice and guidance on relevant University matters. Quality Assurance and Compliance Provide guidance, interpretation and operational instruction on complex policy and practice. Support the implementation of policy and regulatory changes to enhance student experience and operational efficiency. Ensure all assessment and curriculum activities align with university regulations and external compliance requirements. Report student assessment outcomes to PSRBs as required. Provide specialist advice and guidance to colleagues on academic regulations, processes, and best practices. Support accreditation or internal programme approval activities as required. Service Improvement and Stakeholder Engagement Identify and implement process improvements to enhance efficiency and service quality. Engage with internal and external networks to share best practices and contribute to sectorwide discussions on assessment and curriculum. Work collaboratively across departments, and with staff of different seniority levels, to ensure effective information flow and stakeholder engagement. Other Duties Self-manage a complex and changing workload, identifying priorities against institutional risk and/or impact on the student experience Plan and manager small projects relating to the improvement or enhancement of assessment and curriculum operations Supporting a culture of continuous improvement in the way in which the University manages the student journey as it relates to assessment and curriculum operations. Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 18, 2026
Seasonal
Programme Coordinator ASAP - 4 weeks with a potential of being extended 18.57 per hour Campus based Summary: This role is responsible for delivering high-quality and complex Assessment and Curriculum operations for both taught and research degree programmes. The role ensures compliance with University policies, enhances service delivery, and provides expert advice to stakeholders. Additionally, the role supports governance structures by providing secretarial support to key academic committees and contributes to continuous improvement initiatives. Assessment and Curriculum Officers will work against operational protocols detailing all tasks associated with each area of responsibility. Assessment and Curriculum Officers will support one or more of the following areas. Accountabilities and responsibilities : Assessment and Curriculum Administration for Taught Programmes Deliver high quality administration of taught progression and assessments, ensuring processes are accurate, efficient, and timely. Coordinate digital assessment systems, including portfolio submissions, online examinations, and secure mark entry. Facilitate the external moderation process by managing sample submissions for external examiners and ensuring feedback is communicated effectively to academic teams. Support exam boards by preparing documentation, liaising with board members, determining student outcomes, and ensuring the accurate processing of student outcomes. Manage programme modifications, ensuring all changes adhere to institutional and regulatory frameworks. Identify and address complex problems resulting from assessment and curriculum operations, acting as decision maker where required. Examination Operations Manage paper and digital exams, including ad-hoc and OSCE exams Work with Timetabling to plan, book and set up exam venues, and additional resources Manage examination events including logistical, technical and student requirements Manage post exam requirements, including de-rigging Recruitment, training and ongoing support for invigilators Ensure students with Additional Needs are supported through the examination process WISEflow: provide guidance and support for students and staff, and technical support. Research Degree Assessment Administration Coordinate research student progression, including scheduling review meetings and viva voce examinations. Liaise with PGR Examination teams and oversee viva voce events Ensure timely distribution of research theses to examination panels and facilitate the processing of examination outcomes. Identify and address complex problems resulting from research degree operations, acting as decision maker where required. Committee and Governance Support Provide secretarial support to Boards of Studies and Student Experience Committees, including scheduling meetings, preparing and distributing papers, recording minutes, and monitoring action items. Contribute to Board of Studies meetings and provide expert advice and guidance on relevant University matters. Quality Assurance and Compliance Provide guidance, interpretation and operational instruction on complex policy and practice. Support the implementation of policy and regulatory changes to enhance student experience and operational efficiency. Ensure all assessment and curriculum activities align with university regulations and external compliance requirements. Report student assessment outcomes to PSRBs as required. Provide specialist advice and guidance to colleagues on academic regulations, processes, and best practices. Support accreditation or internal programme approval activities as required. Service Improvement and Stakeholder Engagement Identify and implement process improvements to enhance efficiency and service quality. Engage with internal and external networks to share best practices and contribute to sectorwide discussions on assessment and curriculum. Work collaboratively across departments, and with staff of different seniority levels, to ensure effective information flow and stakeholder engagement. Other Duties Self-manage a complex and changing workload, identifying priorities against institutional risk and/or impact on the student experience Plan and manager small projects relating to the improvement or enhancement of assessment and curriculum operations Supporting a culture of continuous improvement in the way in which the University manages the student journey as it relates to assessment and curriculum operations. Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Apr 18, 2026
Full time
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
About the Role Grade Level (for internal use): 09 Customer Success Manager, Europe The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact: Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please email:
Apr 18, 2026
Full time
About the Role Grade Level (for internal use): 09 Customer Success Manager, Europe The Team: It's a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data driven processes to deliver world class customer experience. Your role may focus on migration, onboarding or global strategic accounts. The Impact: Your interactions with the client will reaffirm and strengthen the organization's relationship with existing accounts and their decision to work with S&P Market Intelligence. Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and spread awareness within our client base about S&P Global Market Intelligence's capabilities. These efforts are a key factor in revenue retention and growth. What's in it for you: We are looking for someone to grow with the company by not only evolving your client relationship skills, but also your industry knowledge and product knowledge to help clients get the most value from market leading analytical solutions and data services. You may evolve your career within the Customer Success Team by growing within your role or shifting your focus within the team towards a more product-focused role. You will also develop skills which will prepare you for relationship management, sales or product specialist roles. Responsibilities Develop and execute proactive, creative, and ongoing contact initiatives in partnership with Marketing, Product, and account team(s) Drive continuous service improvement with ultimate goal/focus of product adoption and usage growth Evolve the profiles on accounts including all affiliations, geographic presence, and business interests through Sales Force Educate and spread awareness within the client-base about our capabilities to increase usage, leveraging the knowledge of product specialists Increase adoption/usage by focusing on distinct users to increase usage and overall increase in number of users Provide platform, product functionality and new release training (on-site or virtually) specific to a user job function, liaise with product management team to master new product enhancements and relay client feedback on an ongoing basis In partnership with our usage analytics team, monitor product usage and develop account profiles including geographic/departmental presence, relationship history and business interests to support in the develop of renewal proposals and potentially identify upsell opportunities Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers Understand customer business and market trends and suggest ways to help clients address them through education on the product and/or connecting them with the right people internally to address those needs Ensure enhancement requests from clients are routed to product stakeholders Leverage internal sales tools to optimize client engagement, eg. CRM and Cadence systems What We're Looking For Positive, proactive attitude and ability to work well in teams Exceptional skills in listening to clients, articulating ideas and complex information in a clear and concise manner Proven record of maintaining strong relationships with senior members of client organizations, addressing their needs, and maintaining a high level of client satisfaction Goal and action orientated, with ability to organize, multi-task and prioritize in a fast-paced environment Experience in a consultative sales or a client facing role (inside sales, prospecting, sales support, customer support) and in dealing with challenging situations Basic Qualifications Bachelor's degree required (Finance, Economics or related field preferred) Strong MS office (Word, Excel, PowerPoint) skills are required 1-3 years work experience (2 years of experience in financial services industry and/or in a sales/account management role preferred Any knowledge of CRM systems (such as SalesLoft) or research platforms would be advantageous Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please email:
Principal Ecologist Via East Midlands are currently seeking a Principal Ecologist to join our Environmental Consultancy team based out of our Trent Bridge House Office in West Bridgford. Who we are? At Via East Midlands, the value and impact of our work has never been more significant, and we're excited to share this journey with you! If you're looking to make a real difference in your local communities while engaging in dynamic design and infrastructure projects, we might just be the perfect fit for you! As we continue to grow, we're on the lookout for talented individuals in the Midlands. We believe diversity strengthens our team and enhances the impact we make in Nottinghamshire communities. Designing roads, improving transport, and driving sustainable solutions-we're shaping the future of Nottinghamshire's highways to create a safer, more connected community for everyone. Your ideas, Your community, Your impact. What you'll do: Effectively manage available resources and capacity within the ecology team to ensure successful delivery of the teams work programme. Implement and manage the provision of ecology expertise and project delivery which may be complex and significant to achieve quality, programme and financial targets. Manage the provision of ecology expertise in delivery of team disciplines as part of planning process, which may include provision of expert witness role at inquiry, to achieve compliance with legislation, national and local policies. Provide expert ecological advice to colleagues, clients or third parties to support compliance with legislation and delivery of projects. Identify development and market opportunities to contribute to the growth of the ecology service thereby supporting achievement of business plan objectives. Lead, coach, and develop team members to achieve their potential and deliver effective business results. Hold team members to account to comply with internal and external standards of statutory responsibilities, duties, policies and procedures to ensure standards are met to maintain a consistent and high quality service. What we're seeking: Relevant degree and chartership (or eligibility) with a professional institute, or equivalent consultancy experience; full CIEEM membership with ongoing CPD. Extensive post qualification experience in ecological survey and assessment, ES chapter preparation, mitigation design/delivery (including ECoW), with Level 1 Natural England Bat Licence plus at least one other protected species licence. Strong knowledge of UK and European ecological legislation, policy and guidance, including Habitats Regulations Assessment and Biodiversity Net Gain. Proven ability to lead and prioritise a team, make sound decisions, and meet operational and business objectives. Excellent interpersonal and collaborative skills, with the ability to influence colleagues, senior managers, and clients. Strong ICT skills, including use of specialist software such as GIS for ecological or landscape visual impact assessments. Thorough working knowledge of health and safety, planning, technical legislation, and best practice for ecological assessments. Demonstrated experience in financial monitoring and budget control across consultancy projects. What can we offer? Competitive salary Hybrid Working Employee discounts and benefits Additional leave Free onsite parking Career growth opportunities within the company. Ready to join us and make a positive impact? Apply now!
Apr 18, 2026
Full time
Principal Ecologist Via East Midlands are currently seeking a Principal Ecologist to join our Environmental Consultancy team based out of our Trent Bridge House Office in West Bridgford. Who we are? At Via East Midlands, the value and impact of our work has never been more significant, and we're excited to share this journey with you! If you're looking to make a real difference in your local communities while engaging in dynamic design and infrastructure projects, we might just be the perfect fit for you! As we continue to grow, we're on the lookout for talented individuals in the Midlands. We believe diversity strengthens our team and enhances the impact we make in Nottinghamshire communities. Designing roads, improving transport, and driving sustainable solutions-we're shaping the future of Nottinghamshire's highways to create a safer, more connected community for everyone. Your ideas, Your community, Your impact. What you'll do: Effectively manage available resources and capacity within the ecology team to ensure successful delivery of the teams work programme. Implement and manage the provision of ecology expertise and project delivery which may be complex and significant to achieve quality, programme and financial targets. Manage the provision of ecology expertise in delivery of team disciplines as part of planning process, which may include provision of expert witness role at inquiry, to achieve compliance with legislation, national and local policies. Provide expert ecological advice to colleagues, clients or third parties to support compliance with legislation and delivery of projects. Identify development and market opportunities to contribute to the growth of the ecology service thereby supporting achievement of business plan objectives. Lead, coach, and develop team members to achieve their potential and deliver effective business results. Hold team members to account to comply with internal and external standards of statutory responsibilities, duties, policies and procedures to ensure standards are met to maintain a consistent and high quality service. What we're seeking: Relevant degree and chartership (or eligibility) with a professional institute, or equivalent consultancy experience; full CIEEM membership with ongoing CPD. Extensive post qualification experience in ecological survey and assessment, ES chapter preparation, mitigation design/delivery (including ECoW), with Level 1 Natural England Bat Licence plus at least one other protected species licence. Strong knowledge of UK and European ecological legislation, policy and guidance, including Habitats Regulations Assessment and Biodiversity Net Gain. Proven ability to lead and prioritise a team, make sound decisions, and meet operational and business objectives. Excellent interpersonal and collaborative skills, with the ability to influence colleagues, senior managers, and clients. Strong ICT skills, including use of specialist software such as GIS for ecological or landscape visual impact assessments. Thorough working knowledge of health and safety, planning, technical legislation, and best practice for ecological assessments. Demonstrated experience in financial monitoring and budget control across consultancy projects. What can we offer? Competitive salary Hybrid Working Employee discounts and benefits Additional leave Free onsite parking Career growth opportunities within the company. Ready to join us and make a positive impact? Apply now!
Job Description Senior Strategic Buyer role in Andover at Stannah - Join Our Team! We have an exciting opportunity for a Senior Strategic Buyer to join our growing Procurement team at Stannah, based at our Andover site. The role involves managing strategic supplier relationships, sourcing and direct materials to support international Stannah factories. You will identify and implement continuous improvement through compliance and procurement processes. You will be a vital link between suppliers and internal stakeholders, ensuring supplier performance, contract negotiations, cost control, and supply chain risk management are delivered effectively. As the Senior Strategic Buyer, you will work full-time hours Monday to Thursday 08:00 to 16:45, Friday 08:00 to 13:00. This job is a permanent contract. This is a great opportunity for an experienced procurement or supply chain professional to step into a face paced role, managing up to £8 million spend across critical suppliers and commodities. To be successful, it is essential that you have previous experience in managing strategic supplier relationships within the supply chain and strong proven negotiation skills. Experience in commodity management and working with international manufacturing suppliers would be desirable. Senior Strategic Buyer Responsibilities: Manage supplier relationships across 2-3 commodity areas with ownership of key strategic suppliers Negotiate and implement supplier contracts to ensure cost-effectiveness and long-term value Lead supplier selection, RFQs, and benchmarking within the commodity market Support new product development with supplier involvement from prototype to production Drive cost reduction initiatives through design changes, sourcing, and supplier collaboration Please see the full job description here: Supplier Account Manager- Job Description Qualifications Senior Strategic Buyer Requirements: Proven experience in procurement account management Strong commercial negotiation and contract management skills Ability to work with UK and international suppliers Knowledge of manufacturing processes MCIPS/ACIPS qualified or willing to study towards the qualification Additional Information If you have previous experience working as a Senior Buyer, Procurement Manager, or Procurement Specialist, and are looking for a new opportunity in Andover, please click the "apply now" button or contact us for further information. Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days' annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic.
Apr 18, 2026
Full time
Job Description Senior Strategic Buyer role in Andover at Stannah - Join Our Team! We have an exciting opportunity for a Senior Strategic Buyer to join our growing Procurement team at Stannah, based at our Andover site. The role involves managing strategic supplier relationships, sourcing and direct materials to support international Stannah factories. You will identify and implement continuous improvement through compliance and procurement processes. You will be a vital link between suppliers and internal stakeholders, ensuring supplier performance, contract negotiations, cost control, and supply chain risk management are delivered effectively. As the Senior Strategic Buyer, you will work full-time hours Monday to Thursday 08:00 to 16:45, Friday 08:00 to 13:00. This job is a permanent contract. This is a great opportunity for an experienced procurement or supply chain professional to step into a face paced role, managing up to £8 million spend across critical suppliers and commodities. To be successful, it is essential that you have previous experience in managing strategic supplier relationships within the supply chain and strong proven negotiation skills. Experience in commodity management and working with international manufacturing suppliers would be desirable. Senior Strategic Buyer Responsibilities: Manage supplier relationships across 2-3 commodity areas with ownership of key strategic suppliers Negotiate and implement supplier contracts to ensure cost-effectiveness and long-term value Lead supplier selection, RFQs, and benchmarking within the commodity market Support new product development with supplier involvement from prototype to production Drive cost reduction initiatives through design changes, sourcing, and supplier collaboration Please see the full job description here: Supplier Account Manager- Job Description Qualifications Senior Strategic Buyer Requirements: Proven experience in procurement account management Strong commercial negotiation and contract management skills Ability to work with UK and international suppliers Knowledge of manufacturing processes MCIPS/ACIPS qualified or willing to study towards the qualification Additional Information If you have previous experience working as a Senior Buyer, Procurement Manager, or Procurement Specialist, and are looking for a new opportunity in Andover, please click the "apply now" button or contact us for further information. Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days' annual leave Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. PandoLogic.
Our super client is seeking an experienced Business Development Manager join them on a full time permanent basis working 8.30am - 5.00pm Monday to Friday. As Business Development Manager, you will support the growth of our clients new sector development as they move to the next phase of their growth as an organisation. You will be responsible for building new and strengthening of existing business relationships across a defined client base, planning and delivering account management, preparing proposals, business reviews and representing the organisation at client meetings and presentations. You will deliver internal training and presentations to strengthen product knowledge and understanding, ensure engagement with internal senior level team members to ensure service delivery to clients. To be considered for the role of Business Development Manager, you will have a minimum of 3 years business development / account management experience ideally with damage restoration / insurance industry sectors, with experience of selling specialist / complex services with initiative and self-motivation. You will need to be based quite centrally in the UK. You will have a strong and proven track record of effective negotiating and influencing new business. You will have strong commercial acumen, with excellent interpersonal and effective communication skills. You will ideally hold professional business-related qualifications. You will have a can do attitude and a flexible approach. You will also be happy for national travel across the UK with the occasional overnight stay. In return, our client is offering a starting salary of up to £60,000, pension, car allowance, 25 days paid annual leave plus bank holidays, bonus structure, social events, employee assistance programme, and much more. Send your CV now for consideration. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.
Apr 18, 2026
Full time
Our super client is seeking an experienced Business Development Manager join them on a full time permanent basis working 8.30am - 5.00pm Monday to Friday. As Business Development Manager, you will support the growth of our clients new sector development as they move to the next phase of their growth as an organisation. You will be responsible for building new and strengthening of existing business relationships across a defined client base, planning and delivering account management, preparing proposals, business reviews and representing the organisation at client meetings and presentations. You will deliver internal training and presentations to strengthen product knowledge and understanding, ensure engagement with internal senior level team members to ensure service delivery to clients. To be considered for the role of Business Development Manager, you will have a minimum of 3 years business development / account management experience ideally with damage restoration / insurance industry sectors, with experience of selling specialist / complex services with initiative and self-motivation. You will need to be based quite centrally in the UK. You will have a strong and proven track record of effective negotiating and influencing new business. You will have strong commercial acumen, with excellent interpersonal and effective communication skills. You will ideally hold professional business-related qualifications. You will have a can do attitude and a flexible approach. You will also be happy for national travel across the UK with the occasional overnight stay. In return, our client is offering a starting salary of up to £60,000, pension, car allowance, 25 days paid annual leave plus bank holidays, bonus structure, social events, employee assistance programme, and much more. Send your CV now for consideration. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.
Head of Sales - Staverton page is loaded Head of Sales - Stavertonlocations: Staverton, Gloucestershiretime type: Full timeposted on: Posted Yesterdayjob requisition id: R5654 Head of Sales - Staverton Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, is now recruiting for a Head of Sales to lead our ROW Sales organisation at our Staverton site. This is a critical leadership role, responsible for driving predictable growth, leading a high-performing sales team, and delivering against ambitious commercial objectives.Ontic is more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We are committed to excellence, continuously improving and adapting to remain at the forefront of our industry. Role Overview & Purpose: We are seeking an experienced, commercially astute and driven Head of Sales , to lead the sales team within the ROW Sales organisation.This role is accountable for identifying and executing predictable bookings growth through the leadership of the sales organisation and ownership of the entire sales pipeline, sales KPI's and all sales processes. The Head of Sales operates at both a strategic and operational level, translating business priorities into clear direction, structured execution, and measurable outcomes.The purpose of this role is to lead and drive the sales performance by establishing a high-performing, accountable sales organisation and ensuring delivery of bookings targets in line with Ontic's growth objectives. This role is responsible for aligning sales strategy, sales pipeline development, and commercial execution, ensuring that activity is focused, prioritised, and converted effectively into orderbook growth.The Head of Sales will translate strategic objectives into disciplined execution, ensuring consistency in performance, pipeline quality, and commercial outcomes across the business. This role defines how sales performance is delivered across the site, ensuring consistency, discipline, and alignment to wider business objectives. Key Responsibilities: The core responsibility of this role is executing the sales pipeline and achieving Ontic's organic growth bookings targets. This involves translating high-level targets into actionable sales plans, focusing effort on the most valuable opportunities, and maintaining alignment between customer engagement and business priorities. This includes establishing a structured operating rhythm through regular pipeline and performance reviews, maintaining visibility of key opportunities, and ensuring that forecasts are accurate, data-driven, and reliable. Where performance is off track, the Head of Sales is expected to intervene decisively and drive corrective action. The Head of Sales will own all sales KPI's and sales processes, and is expected to manage, report and achieve all metrics and targets set by the business. In addition, developing and enhancing both existing and new sales processes to find improvements for the sales team. Sales pipeline quality and deal progression are central to success in this role. The Head of Sales ensures that opportunities are well-qualified, actively managed, and progressed in a timely manner, with appropriate focus on strategic and high-value deals. Supporting pricing targets and initiatives, including negotiation, and overall deal positioning. It ensures that growth is delivered in a way that balances revenue, margin, and long-term value, with consistency and discipline applied across all commercial decisions. The Head of Sales also plays a key role in customer engagement, building and maintaining senior relationships with key accounts and representing the business at a strategic level across both civil and military aerospace markets. Internally, the role acts as the primary interface between Sales and other departments, ensuring alignment between commercial commitments and operational delivery, and maintaining clear communication across the business. In addition, the role is responsible for establishing and continuously improving the sales processes, including CRM discipline, reporting standards, and overall ways of working. This ensures the organisation operates with structure, data integrity, and efficiency. The Head of Sales is accountable for developing the capability of the sales team. This includes coaching, performance management, and building the skills required to strengthen customer engagement, commercial negotiation, and overall sales effectiveness. About You At Ontic, our culture is integral to how we deliver success. We're looking for someone who not only brings the right experience, but who will thrive in a culture of recognition, empowerment, and accountability.To be successful in this role, you will bring: Significant experience in aerospace sales across civil and military markets A proven track record of delivering sustained revenue and bookings growth Strong leadership experience, with the ability to build and lead high-performing, accountable teams Excellent commercial acumen, with experience managing complex negotiations and high-value deals A structured, data-driven approach to sales management, forecasting, and pipeline development Strong stakeholder management skills, with the ability to influence at senior levels internally and externallyYou will also have: Degree-level education (or equivalent experience) Strong proficiency in CRM systems, Excel, and executive-level reporting A solid technical understanding of aerospace systems and components The flexibility to travel domestically and internationally as required Best Place to Work We are more than the sum of our parts - and we've been recognised for it: Ranked in Best Companies' Q3 leaderboard for Best Manufacturing Company 72.5% of employees in our 2023 survey said they are proud to work at Ontic We've experienced rapid growth, doubling in size in recent yearsNo day is the same at Ontic. Our success comes from empowering our colleagues to create opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission. Our Values Our values are intrinsic to everything we do: We share a common sense - a global family of specialists with a shared passion for precision We have the freedom to choose - challengers and innovators who think differently We create the opportunity - change-makers with a clear direction and can-do spiritWe are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
Apr 18, 2026
Full time
Head of Sales - Staverton page is loaded Head of Sales - Stavertonlocations: Staverton, Gloucestershiretime type: Full timeposted on: Posted Yesterdayjob requisition id: R5654 Head of Sales - Staverton Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, is now recruiting for a Head of Sales to lead our ROW Sales organisation at our Staverton site. This is a critical leadership role, responsible for driving predictable growth, leading a high-performing sales team, and delivering against ambitious commercial objectives.Ontic is more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We are committed to excellence, continuously improving and adapting to remain at the forefront of our industry. Role Overview & Purpose: We are seeking an experienced, commercially astute and driven Head of Sales , to lead the sales team within the ROW Sales organisation.This role is accountable for identifying and executing predictable bookings growth through the leadership of the sales organisation and ownership of the entire sales pipeline, sales KPI's and all sales processes. The Head of Sales operates at both a strategic and operational level, translating business priorities into clear direction, structured execution, and measurable outcomes.The purpose of this role is to lead and drive the sales performance by establishing a high-performing, accountable sales organisation and ensuring delivery of bookings targets in line with Ontic's growth objectives. This role is responsible for aligning sales strategy, sales pipeline development, and commercial execution, ensuring that activity is focused, prioritised, and converted effectively into orderbook growth.The Head of Sales will translate strategic objectives into disciplined execution, ensuring consistency in performance, pipeline quality, and commercial outcomes across the business. This role defines how sales performance is delivered across the site, ensuring consistency, discipline, and alignment to wider business objectives. Key Responsibilities: The core responsibility of this role is executing the sales pipeline and achieving Ontic's organic growth bookings targets. This involves translating high-level targets into actionable sales plans, focusing effort on the most valuable opportunities, and maintaining alignment between customer engagement and business priorities. This includes establishing a structured operating rhythm through regular pipeline and performance reviews, maintaining visibility of key opportunities, and ensuring that forecasts are accurate, data-driven, and reliable. Where performance is off track, the Head of Sales is expected to intervene decisively and drive corrective action. The Head of Sales will own all sales KPI's and sales processes, and is expected to manage, report and achieve all metrics and targets set by the business. In addition, developing and enhancing both existing and new sales processes to find improvements for the sales team. Sales pipeline quality and deal progression are central to success in this role. The Head of Sales ensures that opportunities are well-qualified, actively managed, and progressed in a timely manner, with appropriate focus on strategic and high-value deals. Supporting pricing targets and initiatives, including negotiation, and overall deal positioning. It ensures that growth is delivered in a way that balances revenue, margin, and long-term value, with consistency and discipline applied across all commercial decisions. The Head of Sales also plays a key role in customer engagement, building and maintaining senior relationships with key accounts and representing the business at a strategic level across both civil and military aerospace markets. Internally, the role acts as the primary interface between Sales and other departments, ensuring alignment between commercial commitments and operational delivery, and maintaining clear communication across the business. In addition, the role is responsible for establishing and continuously improving the sales processes, including CRM discipline, reporting standards, and overall ways of working. This ensures the organisation operates with structure, data integrity, and efficiency. The Head of Sales is accountable for developing the capability of the sales team. This includes coaching, performance management, and building the skills required to strengthen customer engagement, commercial negotiation, and overall sales effectiveness. About You At Ontic, our culture is integral to how we deliver success. We're looking for someone who not only brings the right experience, but who will thrive in a culture of recognition, empowerment, and accountability.To be successful in this role, you will bring: Significant experience in aerospace sales across civil and military markets A proven track record of delivering sustained revenue and bookings growth Strong leadership experience, with the ability to build and lead high-performing, accountable teams Excellent commercial acumen, with experience managing complex negotiations and high-value deals A structured, data-driven approach to sales management, forecasting, and pipeline development Strong stakeholder management skills, with the ability to influence at senior levels internally and externallyYou will also have: Degree-level education (or equivalent experience) Strong proficiency in CRM systems, Excel, and executive-level reporting A solid technical understanding of aerospace systems and components The flexibility to travel domestically and internationally as required Best Place to Work We are more than the sum of our parts - and we've been recognised for it: Ranked in Best Companies' Q3 leaderboard for Best Manufacturing Company 72.5% of employees in our 2023 survey said they are proud to work at Ontic We've experienced rapid growth, doubling in size in recent yearsNo day is the same at Ontic. Our success comes from empowering our colleagues to create opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission. Our Values Our values are intrinsic to everything we do: We share a common sense - a global family of specialists with a shared passion for precision We have the freedom to choose - challengers and innovators who think differently We create the opportunity - change-makers with a clear direction and can-do spiritWe are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
Director of Technology Infrastructure and Cybersecurity London Status: Permanent Reports to: Chief Technical Officer (CTO) Direct reports: Technology Operations Managers (EMEA/APAC & Americas), Cyber Security Lead, AV Lead Job Purpose The Director of Technology Infrastructure and Cybersecurity leads the strategy, delivery, security, and continuous improvement of the IFRS Foundation's global technology environment, ensuring alignment with corporate objectives. Supporting 350 staff across six countries, the role ensures resilient, secure, and high performing services in a 24x7 operational model. Combining strategic oversight with operational accountability, the Director is responsible for infrastructure, end user computing, AV, cybersecurity, and third party suppliers. The role is central to managing risk, maintaining service continuity, and enabling organisational effectiveness across a distributed global footprint. Operating within a cloud first model, the infrastructure landscape is primarily delivered through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role works with colleagues from other regions and with the Enterprise Applications Manager and Project Manager - IT Initiatives. The role reports into the CTO for the organisation. Principal accountabilities The Director of Technology Infrastructure & Cybersecurity oversees infrastructure teams and is accountable for core technology services, including infrastructure, digital workplace, AV, and cybersecurity. This role provides strategic and operational leadership across these areas, manages supplier relationships, and works with business leaders and the CTO to shape the organisation's infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies for managing the cloud infrastructure, digital workplace and security operations, providing technical leadership to optimise the performance and cost base of the services. Operational Excellence (24x7 Global Environment) Ensure high availability and performance of all core systems supporting a 24x7 international operation. Establish and monitor SLAs, KPIs, and operational metrics to maintain service quality. Implement robust monitoring, alerting, and incident management processes. Ensure effective disaster recovery and business continuity capabilities across all locations. Oversee the planning, installation, maintenance and acceptance of new and updated infrastructure, digital workplace and security components and services. Define safety and security procedures to be followed, and delegate tasks at the appropriate level. Service levels: Ensure that the Cloud infrastructure, Digital Workplace and Security operations team meet Service or Operational Level Agreements. Report and present service level information to stakeholders. Review service level information and report to stakeholders, recommending appropriate action. Incident management: Review incidents and breaches of service level agreements. Report on findings and initiate improvement actions. Problem Management: Conduct investigations of significant operational outage and provide recommendations for problem mitigation. Initiate reviews of infrastructure performance to surface & resolve problems and build infrastructure resilience. Ensure effective delivery of technology services across six international offices, considering local regulations, time zones, and operational differences. Build and lead a globally distributed team and/or vendor ecosystem. Foster collaboration between regional stakeholders and technology teams. Identify, assess, and mitigate technology infrastructure risks across all regions. Maintain and continuously improve technology controls in line with organisational risk frameworks and regulatory requirements. Ensure infrastructure and operations meet audit, compliance, and governance standards. Lead infrastructure related input into enterprise risk management processes. Monitoring and reporting: Ensure that operational issues are identified, recorded, monitored and resolved. Provide appropriate status and other reports to specialists, users and managers. Policies, operational procedures and standards: Design and develop operational standards and procedures for cloud infrastructure, digital workplace and security operations management, aligning all operations procedures to service expectations and other quality standards. Cybersecurity Ensure infrastructure is secure by design and aligned with cybersecurity policies. Oversee implementation of security controls including endpoint protection, network security, identity management, and vulnerability management. Ensure proactive threat detection, response, and remediation capabilities. Promote security awareness initiatives across the organisation. Lead the Information Security Group (ISG) comprising of key stakeholders across the Foundation. Incident management: Review and report on incidents and breaches of cybersecurity. Initiate improvement actions. End User Computing & Desktop Services Own the strategy and delivery of end user computing, including desktops, laptops, mobile devices, and collaboration tools. Ensure a consistent, high quality user experience across all offices and remote workers. Drive automation, modern workplace solutions, and device lifecycle management. Automation tools: Investigate and manage the adoption of tools, techniques and processes (including automation) for the management of systems and services. Oversee AV infrastructure supporting global meetings, hybrid working, and events. Ensure reliable, high quality conferencing and collaboration capabilities across all locations. Partner with business stakeholders to continuously enhance user experience in meeting spaces. Develop and manage infrastructure budgets, ensuring cost control and value for money. Optimise resource allocation across internal teams and external partners. Support business cases for infrastructure investments and transformation initiatives. Supplier & Outsourcing Management Manage relationships with outsourced service providers and strategic technology partners. Define, negotiate and monitor contracts, SLAs, and performance outcomes. Ensure suppliers deliver value, innovation, and compliance with organisational standards. Mitigate vendor related risks and avoid over dependency on single providers. Skills and attributes Governance Development of KPIs and Service Level Agreements Project resource allocation Business Relationship Management Policy creation Change Management Asset Management Proven leadership experience in technology infrastructure within an international, multi site organisation. Strong expertise in cloud platforms, enterprise infrastructure, networking, and end user computing. Demonstrated experience managing outsourced services and third party vendors. Deep understanding of technology risk management, cybersecurity principles, and compliance frameworks. Experience supporting 24x7 operations with high availability requirements. Strong stakeholder management and communication skills across global teams. Personal Attributes Strong communication and interpersonal skills. Pragmatic and solutions focused with strong decision making capability. Resilient and calm under pressure in a global operational environment. Collaborative leader who builds trust across technical and non technical stakeholders. Continuous improvement mindset with a focus on service quality and innovation. Ability to balance strategic thinking with hands on operational oversight. Self starting. Qualifications & experience Bachelor's degree in computer science or a related field or equivalent industry experience. Significant experience in technology roles, with proven experience in a senior leadership position covering infrastructure and cybersecurity. Knowledge of Cloud environments specifically Azure. Experience in vendor management and contract negotiation. Excellent problem solving and critical thinking skills. Knowledge of security best practices and industry compliance standards. Knowledge of ITIL based environment. Use of ITSM platforms. Application Closing Date: 24th May 2026
Apr 18, 2026
Full time
Director of Technology Infrastructure and Cybersecurity London Status: Permanent Reports to: Chief Technical Officer (CTO) Direct reports: Technology Operations Managers (EMEA/APAC & Americas), Cyber Security Lead, AV Lead Job Purpose The Director of Technology Infrastructure and Cybersecurity leads the strategy, delivery, security, and continuous improvement of the IFRS Foundation's global technology environment, ensuring alignment with corporate objectives. Supporting 350 staff across six countries, the role ensures resilient, secure, and high performing services in a 24x7 operational model. Combining strategic oversight with operational accountability, the Director is responsible for infrastructure, end user computing, AV, cybersecurity, and third party suppliers. The role is central to managing risk, maintaining service continuity, and enabling organisational effectiveness across a distributed global footprint. Operating within a cloud first model, the infrastructure landscape is primarily delivered through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role works with colleagues from other regions and with the Enterprise Applications Manager and Project Manager - IT Initiatives. The role reports into the CTO for the organisation. Principal accountabilities The Director of Technology Infrastructure & Cybersecurity oversees infrastructure teams and is accountable for core technology services, including infrastructure, digital workplace, AV, and cybersecurity. This role provides strategic and operational leadership across these areas, manages supplier relationships, and works with business leaders and the CTO to shape the organisation's infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies for managing the cloud infrastructure, digital workplace and security operations, providing technical leadership to optimise the performance and cost base of the services. Operational Excellence (24x7 Global Environment) Ensure high availability and performance of all core systems supporting a 24x7 international operation. Establish and monitor SLAs, KPIs, and operational metrics to maintain service quality. Implement robust monitoring, alerting, and incident management processes. Ensure effective disaster recovery and business continuity capabilities across all locations. Oversee the planning, installation, maintenance and acceptance of new and updated infrastructure, digital workplace and security components and services. Define safety and security procedures to be followed, and delegate tasks at the appropriate level. Service levels: Ensure that the Cloud infrastructure, Digital Workplace and Security operations team meet Service or Operational Level Agreements. Report and present service level information to stakeholders. Review service level information and report to stakeholders, recommending appropriate action. Incident management: Review incidents and breaches of service level agreements. Report on findings and initiate improvement actions. Problem Management: Conduct investigations of significant operational outage and provide recommendations for problem mitigation. Initiate reviews of infrastructure performance to surface & resolve problems and build infrastructure resilience. Ensure effective delivery of technology services across six international offices, considering local regulations, time zones, and operational differences. Build and lead a globally distributed team and/or vendor ecosystem. Foster collaboration between regional stakeholders and technology teams. Identify, assess, and mitigate technology infrastructure risks across all regions. Maintain and continuously improve technology controls in line with organisational risk frameworks and regulatory requirements. Ensure infrastructure and operations meet audit, compliance, and governance standards. Lead infrastructure related input into enterprise risk management processes. Monitoring and reporting: Ensure that operational issues are identified, recorded, monitored and resolved. Provide appropriate status and other reports to specialists, users and managers. Policies, operational procedures and standards: Design and develop operational standards and procedures for cloud infrastructure, digital workplace and security operations management, aligning all operations procedures to service expectations and other quality standards. Cybersecurity Ensure infrastructure is secure by design and aligned with cybersecurity policies. Oversee implementation of security controls including endpoint protection, network security, identity management, and vulnerability management. Ensure proactive threat detection, response, and remediation capabilities. Promote security awareness initiatives across the organisation. Lead the Information Security Group (ISG) comprising of key stakeholders across the Foundation. Incident management: Review and report on incidents and breaches of cybersecurity. Initiate improvement actions. End User Computing & Desktop Services Own the strategy and delivery of end user computing, including desktops, laptops, mobile devices, and collaboration tools. Ensure a consistent, high quality user experience across all offices and remote workers. Drive automation, modern workplace solutions, and device lifecycle management. Automation tools: Investigate and manage the adoption of tools, techniques and processes (including automation) for the management of systems and services. Oversee AV infrastructure supporting global meetings, hybrid working, and events. Ensure reliable, high quality conferencing and collaboration capabilities across all locations. Partner with business stakeholders to continuously enhance user experience in meeting spaces. Develop and manage infrastructure budgets, ensuring cost control and value for money. Optimise resource allocation across internal teams and external partners. Support business cases for infrastructure investments and transformation initiatives. Supplier & Outsourcing Management Manage relationships with outsourced service providers and strategic technology partners. Define, negotiate and monitor contracts, SLAs, and performance outcomes. Ensure suppliers deliver value, innovation, and compliance with organisational standards. Mitigate vendor related risks and avoid over dependency on single providers. Skills and attributes Governance Development of KPIs and Service Level Agreements Project resource allocation Business Relationship Management Policy creation Change Management Asset Management Proven leadership experience in technology infrastructure within an international, multi site organisation. Strong expertise in cloud platforms, enterprise infrastructure, networking, and end user computing. Demonstrated experience managing outsourced services and third party vendors. Deep understanding of technology risk management, cybersecurity principles, and compliance frameworks. Experience supporting 24x7 operations with high availability requirements. Strong stakeholder management and communication skills across global teams. Personal Attributes Strong communication and interpersonal skills. Pragmatic and solutions focused with strong decision making capability. Resilient and calm under pressure in a global operational environment. Collaborative leader who builds trust across technical and non technical stakeholders. Continuous improvement mindset with a focus on service quality and innovation. Ability to balance strategic thinking with hands on operational oversight. Self starting. Qualifications & experience Bachelor's degree in computer science or a related field or equivalent industry experience. Significant experience in technology roles, with proven experience in a senior leadership position covering infrastructure and cybersecurity. Knowledge of Cloud environments specifically Azure. Experience in vendor management and contract negotiation. Excellent problem solving and critical thinking skills. Knowledge of security best practices and industry compliance standards. Knowledge of ITIL based environment. Use of ITSM platforms. Application Closing Date: 24th May 2026
Advancing People - Recruitment Specialists are now recruiting for a Management Consultant to join a leading US Owned Consulting Firm who specialise in revenue growth, based in London, United Kingdom. If successful, the role of a Management Consultant will be to work closely with an assigned Project Manager and become a fully-integrated project team member. Consultants have a high level of engagement and accountability while becoming subject matter experts. Our Client's culture, built on teamwork and meritocracy, empowers colleagues to support each other in their career development. This role offers clear and transparent path to progress. Key Responsibilities: Participate in and lead client meetings to present consulting deliverables Create analytical models that simulate or forecast business problems and results Apply logic, business acumen, and different methodologies to provide recommendations to clients Work with client leaders in sales, marketing, finance and human resources to solve sales and marketing management issues and grow revenue Conduct client research including on-site interviews, market research and surveys Prepare high quality, error-free client reports and presentation materials Project manage select work streams and focused client engagements Person Specification: Management Consulting, Sales process or Marketing strategy experience preferred MBA or another advanced degree Undergraduate degree in Economics, Business or Engineering 2-5 years Consulting experience with a record of achievement Highly skilled problem solving abilities Intermediate to advanced Excel and PowerPoint skills This is a full-time permanent position offering an attractive basic salary of upto 97,500 + 10% Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Apr 18, 2026
Contractor
Advancing People - Recruitment Specialists are now recruiting for a Management Consultant to join a leading US Owned Consulting Firm who specialise in revenue growth, based in London, United Kingdom. If successful, the role of a Management Consultant will be to work closely with an assigned Project Manager and become a fully-integrated project team member. Consultants have a high level of engagement and accountability while becoming subject matter experts. Our Client's culture, built on teamwork and meritocracy, empowers colleagues to support each other in their career development. This role offers clear and transparent path to progress. Key Responsibilities: Participate in and lead client meetings to present consulting deliverables Create analytical models that simulate or forecast business problems and results Apply logic, business acumen, and different methodologies to provide recommendations to clients Work with client leaders in sales, marketing, finance and human resources to solve sales and marketing management issues and grow revenue Conduct client research including on-site interviews, market research and surveys Prepare high quality, error-free client reports and presentation materials Project manage select work streams and focused client engagements Person Specification: Management Consulting, Sales process or Marketing strategy experience preferred MBA or another advanced degree Undergraduate degree in Economics, Business or Engineering 2-5 years Consulting experience with a record of achievement Highly skilled problem solving abilities Intermediate to advanced Excel and PowerPoint skills This is a full-time permanent position offering an attractive basic salary of upto 97,500 + 10% Advancing People - Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
Apr 18, 2026
Full time
Customer Success Manager - LegalTech Location: Nottingham (Hybrid) Permanent Full-Time Ready to transition from traditional legal practice into the fast-growing world of legal technology? This role could be the perfect next step. About LEAP LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms. Our mission is simple: to help lawyers who help people. Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium size law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast growing global technology business where ambitious people thrive. The Opportunity Join our Customer Success team and help new clients successfully adopt LEAP software. As a Customer Success Manager, you will act as a trusted product specialist, guiding clients through onboarding and ensuring they gain maximum value from the platform from day one. You will work closely with legal professionals to deliver onboarding, implementation support, and tailored training. From initial project meetings to post implementation follow ups, you will provide hands on support both on site and face to face, ensuring clients feel confident integrating LEAP into their daily operations. This is a great opportunity to make a meaningful impact by supporting clients from implementation through to business as usual. What you'll do Build strong relationships with customers to drive satisfaction, loyalty, and long term retention Act as a trusted advisor and subject matter expert for LEAP software Support customers nationwide to maximise value from their LEAP case management software Promote adoption of the full LEAP product suite, including new features and functionality Monitor customer health metrics, NPS feedback, and usage data to identify engagement opportunities Proactively address customer concerns and resolve issues in collaboration with internal teams Deliver on site and remote training sessions to support product adoption and best practice use Engage with customers throughout their lifecycle to ensure continued success with LEAP Identify opportunities to develop reference customers and support new business initiatives Represent LEAP at industry events and deliver customer webinars showcasing product updates and best practices What you'll bring 3-5 years' experience in a Customer Success, Account Management, or similar client facing role Experience managing customer renewals and maintaining service quality Willingness to travel nationwide approximately 2 to 3 days per week Excellent organisational and time management skills Strong written and verbal communication skills Self motivated, disciplined, and able to work independently Passion for technology and helping customers succeed with software Ability to clearly explain solutions and workarounds in a simple, concise way Full UK driving licence and access to a car (car allowance provided) Professional, articulate, and well presented Strong working knowledge of Microsoft Word, Excel, and Outlook Desirable Legal or accounting background or relevant qualifications Understanding of small law firm environments and client expectations Knowledge of Solicitors' Accounts Rules Experience delivering onsite or remote training Basic knowledge of Xero LEAP is an inclusive, people first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application. What you'll get Career & Growth Generous professional development fund Support for training, learning, and career progression Health & Wellbeing Private health insurance (including dental and optical) £80 monthly gym contribution Employee Assistance Programme Life insurance cover Financial Benefits 8% employer pension contribution PerkBox membership with discounts and rewards Cycle to Work scheme Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence Time off 25 days annual leave + 8 bank holidays Enhanced parental leave One paid volunteer day each year for a charity of your choice Work anniversary rewards Work environment Friendly, supportive, and driven culture Free healthy breakfast, light lunch, and snacks Monthly socials Life at LEAP Discover the human side of cutting edge LegalTech Life at LEAP Discover more LEAP opportunities Closing Date Friday, 3rd April We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible. You're welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you're invited to interview we look forward to getting to know the real you.
Hays Specialist Recruitment Limited
Kingston Upon Thames, Surrey
Your new company A highly profitable, fast-growing business in West London are recruiting a Group Financial Controller. This superb organisation has delivered year-on-year growth and is aiming to reach £100 million turnover within the next few years.They are an ethical, forward-thinking, sustainable business and an employer of choice. As a multi-site operation, they now require a commercially minded Group Financial Controller to help guide their next phase of expansion. This role offers genuine scope to progress into the next Finance Director.They have modern corporate offices with parking and excellent transport links. The business also offers a hybrid working policy-three days per week in the office-and flexible start and finish times. Your new role As Group Financial Controller, you will take responsibility for group financial reporting, lead and develop the finance team, and partner closely with operations.You will support strategic decision-making at board level, contribute to capital projects, and drive financial insight to support long-term growth.Key duties include: Leading and preparing consolidated monthly, quarterly and annual accounts Overseeing group budgeting, forecasting and performance analysis Overseeing tax, treasury and internal controls Providing financial analysis for investment and commercial decisions Working closely with banks and auditors What you'll need to succeed ACCA, ACA or CIMA qualified Strong financial control and reporting experience Industry background in retail, manufacturing, or FMCG Experience working with an ERP system Eligible to work in the UK, and live within 1 hour's commute What you'll get in return Salary: £80,000-£100,000 depending on experience 25 days' holiday, pension and parking Flexible working options: 3 days in the office, 2 from home Flexible start and finish times Clear progression opportunity to Finance Director What you need to do now If you're interested in this role, click 'apply now' to send an up-to-date copy of your CV, or call us today.If this job isn't quite right for you but you are considering your next move, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 17, 2026
Full time
Your new company A highly profitable, fast-growing business in West London are recruiting a Group Financial Controller. This superb organisation has delivered year-on-year growth and is aiming to reach £100 million turnover within the next few years.They are an ethical, forward-thinking, sustainable business and an employer of choice. As a multi-site operation, they now require a commercially minded Group Financial Controller to help guide their next phase of expansion. This role offers genuine scope to progress into the next Finance Director.They have modern corporate offices with parking and excellent transport links. The business also offers a hybrid working policy-three days per week in the office-and flexible start and finish times. Your new role As Group Financial Controller, you will take responsibility for group financial reporting, lead and develop the finance team, and partner closely with operations.You will support strategic decision-making at board level, contribute to capital projects, and drive financial insight to support long-term growth.Key duties include: Leading and preparing consolidated monthly, quarterly and annual accounts Overseeing group budgeting, forecasting and performance analysis Overseeing tax, treasury and internal controls Providing financial analysis for investment and commercial decisions Working closely with banks and auditors What you'll need to succeed ACCA, ACA or CIMA qualified Strong financial control and reporting experience Industry background in retail, manufacturing, or FMCG Experience working with an ERP system Eligible to work in the UK, and live within 1 hour's commute What you'll get in return Salary: £80,000-£100,000 depending on experience 25 days' holiday, pension and parking Flexible working options: 3 days in the office, 2 from home Flexible start and finish times Clear progression opportunity to Finance Director What you need to do now If you're interested in this role, click 'apply now' to send an up-to-date copy of your CV, or call us today.If this job isn't quite right for you but you are considering your next move, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Designer £29,500 - £32,250 per year Permanent and Fixed term (12 months), full-time (37.5 hours per week) Hybrid working with regular travel to our London Bridge Office What the job involves With a bold brand, a growing team and a real ambition to accelerate our impact in a rapidly changing world, it s an exciting time to join Prostate Cancer UK. We re looking for two Designers to join us, one permanent and one on a fixed term contract to cover maternity leave. As part of the Creative team, you ll work closely with colleagues across the organisation to create excellent visual communications that support our core objectives of inspiring action and driving positive change for men. Working alongside a diverse and talented group of people, you ll collaborate with key stakeholders to develop impactful branded content across digital and print that motivates our audiences to act. We re a busy, friendly team working in partnership with others to ensure our brand remains relevant, bold and innovative. In this varied and dynamic role, you ll deliver high-quality in-house design across a wide range of projects, from digital campaigns and printed materials to packaging, merchandise and more. You ll help shape briefs, build shared understanding of creative requirements and act as a Design Lead on key products, working closely with product owners and teams from concept through to delivery, with support from a Senior Designer. You ll develop fresh, engaging concepts that stay true to our brand, manage your workload and priorities, and deliver high quality creative both solo and as part of a team. You ll provide creative guidance to colleagues and partners, help maintain a consistent visual identity, and build strong working relationships with external suppliers. What we want from you You ll be an established Designer with demonstrable experience in the design industry and a strong portfolio that shows your ability to deliver high-quality print and digital work from concept through to completion. You ll have relevant academic or professional qualifications, or equivalent practical experience, and a solid understanding of brand management and visual identity. You ll be comfortable using Adobe Creative Cloud, with extensive and up to date experience in Photoshop, Illustrator and InDesign, and some experience using Animate and After Effects or basic motion graphics skills. With the variety of projects we handle, you ll be comfortable planning and prioritising your workload and meeting tight deadlines without losing sight of detail or quality. You ll bring enthusiasm, flexibility and a collaborative mindset, enjoying problem-solving and working with others to achieve shared goals. Strong communication skills are essential, as you ll need to present ideas clearly, build trusted working relationships across teams and confidently brief and manage external agencies or suppliers. Experience advising on brand application will be a real advantage, as will a genuine passion for using creative work to make a positive difference. Why work with us? Every man needs to know about the most common cancer in men prostate cancer. It s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year. Prostate Cancer UK is the largest men s health charity in the UK. We have a simple ambition to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease. Work with us and you ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. Our commitment to equity, diversity and inclusion At Prostate Cancer UK we re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change. How and where we work Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs. Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues. We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition. How to Apply Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you ll find everything you need to know about the role, how to apply, and what to include in your application. You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting the website via the apply button. The closing date is Sunday 26th April 2026. Applications must be submitted by 23:45 UK time. Interviews: By arrangement. Currently scheduled for the week from Monday 11th May 2026. We re expecting the interviews for this role to be held online. Prostate Cancer UK is a registered charity in England and Wales () and in Scotland (SC039332). Registered company number .
Apr 17, 2026
Full time
Designer £29,500 - £32,250 per year Permanent and Fixed term (12 months), full-time (37.5 hours per week) Hybrid working with regular travel to our London Bridge Office What the job involves With a bold brand, a growing team and a real ambition to accelerate our impact in a rapidly changing world, it s an exciting time to join Prostate Cancer UK. We re looking for two Designers to join us, one permanent and one on a fixed term contract to cover maternity leave. As part of the Creative team, you ll work closely with colleagues across the organisation to create excellent visual communications that support our core objectives of inspiring action and driving positive change for men. Working alongside a diverse and talented group of people, you ll collaborate with key stakeholders to develop impactful branded content across digital and print that motivates our audiences to act. We re a busy, friendly team working in partnership with others to ensure our brand remains relevant, bold and innovative. In this varied and dynamic role, you ll deliver high-quality in-house design across a wide range of projects, from digital campaigns and printed materials to packaging, merchandise and more. You ll help shape briefs, build shared understanding of creative requirements and act as a Design Lead on key products, working closely with product owners and teams from concept through to delivery, with support from a Senior Designer. You ll develop fresh, engaging concepts that stay true to our brand, manage your workload and priorities, and deliver high quality creative both solo and as part of a team. You ll provide creative guidance to colleagues and partners, help maintain a consistent visual identity, and build strong working relationships with external suppliers. What we want from you You ll be an established Designer with demonstrable experience in the design industry and a strong portfolio that shows your ability to deliver high-quality print and digital work from concept through to completion. You ll have relevant academic or professional qualifications, or equivalent practical experience, and a solid understanding of brand management and visual identity. You ll be comfortable using Adobe Creative Cloud, with extensive and up to date experience in Photoshop, Illustrator and InDesign, and some experience using Animate and After Effects or basic motion graphics skills. With the variety of projects we handle, you ll be comfortable planning and prioritising your workload and meeting tight deadlines without losing sight of detail or quality. You ll bring enthusiasm, flexibility and a collaborative mindset, enjoying problem-solving and working with others to achieve shared goals. Strong communication skills are essential, as you ll need to present ideas clearly, build trusted working relationships across teams and confidently brief and manage external agencies or suppliers. Experience advising on brand application will be a real advantage, as will a genuine passion for using creative work to make a positive difference. Why work with us? Every man needs to know about the most common cancer in men prostate cancer. It s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year. Prostate Cancer UK is the largest men s health charity in the UK. We have a simple ambition to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease. Work with us and you ll see your efforts pay off as we give men and their families the power to navigate prostate cancer. Our commitment to equity, diversity and inclusion At Prostate Cancer UK we re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally. We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change. How and where we work Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs. Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues. We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition. How to Apply Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you ll find everything you need to know about the role, how to apply, and what to include in your application. You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting the website via the apply button. The closing date is Sunday 26th April 2026. Applications must be submitted by 23:45 UK time. Interviews: By arrangement. Currently scheduled for the week from Monday 11th May 2026. We re expecting the interviews for this role to be held online. Prostate Cancer UK is a registered charity in England and Wales () and in Scotland (SC039332). Registered company number .
Bennett and Game Recruitment LTD
Gloucester, Gloucestershire
Position: Quantity Surveyor Location: Gloucester Salary: 40,000 - 65,000 per annum (DOE) Due to a healthy and growing pipeline of work, an established regional construction contractor with an 18m turnover is seeking an experienced Quantity Surveyor to join their commercial team. This is an excellent opportunity to join a forward-thinking contractor delivering high-quality projects across the South and South West of England, the Midlands, and Wales. The role offers exposure to a wide range of schemes and the chance to work within a business known for its strong culture, repeat clientele, and long-term investment in its people. Quantity Surveyor - Job Overview The Quantity Surveyor will be responsible for the commercial management of multiple construction projects, working closely with site teams and senior management to ensure projects are delivered efficiently, profitably, and in line with contractual requirements. Key responsibilities include: Preparing cost plans, budgets, and feasibility assessments Managing procurement processes including tendering, subcontract negotiation, and award Monitoring and controlling project costs throughout the lifecycle Carrying out value engineering and cost-saving initiatives Preparing interim valuations, cost reports, and final accounts Managing variations, change control, and contractual correspondence Liaising with clients, consultants, subcontractors, and internal teams Ensuring accurate financial reporting and commercial governance Maintaining detailed records and ensuring compliance with industry regulations Quantity Surveyor - Job Requirements Proven experience working as a Quantity Surveyor within the construction industry Experience managing multiple projects simultaneously Strong understanding of construction contracts and procurement procedures Commercially astute with strong financial awareness Ability to interpret construction drawings across various sectors Competent using cost-estimating software and Microsoft Office Excellent communication, negotiation, and organisational skills Ability to work independently and collaboratively within a team Innovative mindset with a proactive approach to problem solving Full UK driving licence Quantity Surveyor - Salary & Benefits Salary: 40,000 - 65,000 per annum (DOE) Company vehicle or car allowance Life assurance - 2x annual salary Health cash plan (cashback, discounts, EAP access) Performance-related pay scheme Enhanced pension contributions - 5% employer contribution Flexible holiday scheme (buy & sell options) Cycle to work scheme Employee savings, loans and flexible credit options Discounts across group products and services Charitable giving initiatives Full-time permanent position Monday to Friday - 40 hours per week (8:30am-5:00pm) Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Apr 17, 2026
Full time
Position: Quantity Surveyor Location: Gloucester Salary: 40,000 - 65,000 per annum (DOE) Due to a healthy and growing pipeline of work, an established regional construction contractor with an 18m turnover is seeking an experienced Quantity Surveyor to join their commercial team. This is an excellent opportunity to join a forward-thinking contractor delivering high-quality projects across the South and South West of England, the Midlands, and Wales. The role offers exposure to a wide range of schemes and the chance to work within a business known for its strong culture, repeat clientele, and long-term investment in its people. Quantity Surveyor - Job Overview The Quantity Surveyor will be responsible for the commercial management of multiple construction projects, working closely with site teams and senior management to ensure projects are delivered efficiently, profitably, and in line with contractual requirements. Key responsibilities include: Preparing cost plans, budgets, and feasibility assessments Managing procurement processes including tendering, subcontract negotiation, and award Monitoring and controlling project costs throughout the lifecycle Carrying out value engineering and cost-saving initiatives Preparing interim valuations, cost reports, and final accounts Managing variations, change control, and contractual correspondence Liaising with clients, consultants, subcontractors, and internal teams Ensuring accurate financial reporting and commercial governance Maintaining detailed records and ensuring compliance with industry regulations Quantity Surveyor - Job Requirements Proven experience working as a Quantity Surveyor within the construction industry Experience managing multiple projects simultaneously Strong understanding of construction contracts and procurement procedures Commercially astute with strong financial awareness Ability to interpret construction drawings across various sectors Competent using cost-estimating software and Microsoft Office Excellent communication, negotiation, and organisational skills Ability to work independently and collaboratively within a team Innovative mindset with a proactive approach to problem solving Full UK driving licence Quantity Surveyor - Salary & Benefits Salary: 40,000 - 65,000 per annum (DOE) Company vehicle or car allowance Life assurance - 2x annual salary Health cash plan (cashback, discounts, EAP access) Performance-related pay scheme Enhanced pension contributions - 5% employer contribution Flexible holiday scheme (buy & sell options) Cycle to work scheme Employee savings, loans and flexible credit options Discounts across group products and services Charitable giving initiatives Full-time permanent position Monday to Friday - 40 hours per week (8:30am-5:00pm) Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Apr 17, 2026
Full time
Fraud Specialist - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: Various 2026 Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500 Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 2 years Financial Services experience in the UK at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
