Director of Technology Infrastructure and Cybersecurity
London
Status: Permanent
Reports to: Chief Technical Officer (CTO)
Direct reports: Technology Operations Managers (EMEA/APAC & Americas), Cyber Security Lead, AV Lead
Job Purpose
The Director of Technology Infrastructure and Cybersecurity leads the strategy, delivery, security, and continuous improvement of the IFRS Foundation's global technology environment, ensuring alignment with corporate objectives. Supporting 350 staff across six countries, the role ensures resilient, secure, and high performing services in a 24x7 operational model. Combining strategic oversight with operational accountability, the Director is responsible for infrastructure, end user computing, AV, cybersecurity, and third party suppliers. The role is central to managing risk, maintaining service continuity, and enabling organisational effectiveness across a distributed global footprint.
Operating within a cloud first model, the infrastructure landscape is primarily delivered through platforms such as Microsoft Azure & Microsoft 365.
The Team
The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role works with colleagues from other regions and with the Enterprise Applications Manager and Project Manager - IT Initiatives. The role reports into the CTO for the organisation.
Principal accountabilities
The Director of Technology Infrastructure & Cybersecurity oversees infrastructure teams and is accountable for core technology services, including infrastructure, digital workplace, AV, and cybersecurity. This role provides strategic and operational leadership across these areas, manages supplier relationships, and works with business leaders and the CTO to shape the organisation's infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud based technology platforms.
- Drive standardisation across multiple offices while accommodating regional requirements.
- Develop strategies for managing the cloud infrastructure, digital workplace and security operations, providing technical leadership to optimise the performance and cost base of the services.
Operational Excellence (24x7 Global Environment)
- Ensure high availability and performance of all core systems supporting a 24x7 international operation.
- Establish and monitor SLAs, KPIs, and operational metrics to maintain service quality.
- Implement robust monitoring, alerting, and incident management processes.
- Ensure effective disaster recovery and business continuity capabilities across all locations.
- Oversee the planning, installation, maintenance and acceptance of new and updated infrastructure, digital workplace and security components and services. Define safety and security procedures to be followed, and delegate tasks at the appropriate level.
- Service levels: Ensure that the Cloud infrastructure, Digital Workplace and Security operations team meet Service or Operational Level Agreements. Report and present service level information to stakeholders. Review service level information and report to stakeholders, recommending appropriate action.
- Incident management: Review incidents and breaches of service level agreements. Report on findings and initiate improvement actions.
- Problem Management: Conduct investigations of significant operational outage and provide recommendations for problem mitigation. Initiate reviews of infrastructure performance to surface & resolve problems and build infrastructure resilience.
- Ensure effective delivery of technology services across six international offices, considering local regulations, time zones, and operational differences.
- Build and lead a globally distributed team and/or vendor ecosystem.
- Foster collaboration between regional stakeholders and technology teams.
- Identify, assess, and mitigate technology infrastructure risks across all regions.
- Maintain and continuously improve technology controls in line with organisational risk frameworks and regulatory requirements.
- Ensure infrastructure and operations meet audit, compliance, and governance standards.
- Lead infrastructure related input into enterprise risk management processes.
- Monitoring and reporting: Ensure that operational issues are identified, recorded, monitored and resolved. Provide appropriate status and other reports to specialists, users and managers.
- Policies, operational procedures and standards: Design and develop operational standards and procedures for cloud infrastructure, digital workplace and security operations management, aligning all operations procedures to service expectations and other quality standards.
Cybersecurity
- Ensure infrastructure is secure by design and aligned with cybersecurity policies.
- Oversee implementation of security controls including endpoint protection, network security, identity management, and vulnerability management.
- Ensure proactive threat detection, response, and remediation capabilities.
- Promote security awareness initiatives across the organisation.
- Lead the Information Security Group (ISG) comprising of key stakeholders across the Foundation.
- Incident management: Review and report on incidents and breaches of cybersecurity. Initiate improvement actions.
End User Computing & Desktop Services
- Own the strategy and delivery of end user computing, including desktops, laptops, mobile devices, and collaboration tools.
- Ensure a consistent, high quality user experience across all offices and remote workers.
- Drive automation, modern workplace solutions, and device lifecycle management.
- Automation tools: Investigate and manage the adoption of tools, techniques and processes (including automation) for the management of systems and services.
- Oversee AV infrastructure supporting global meetings, hybrid working, and events.
- Ensure reliable, high quality conferencing and collaboration capabilities across all locations.
- Partner with business stakeholders to continuously enhance user experience in meeting spaces.
- Develop and manage infrastructure budgets, ensuring cost control and value for money.
- Optimise resource allocation across internal teams and external partners.
- Support business cases for infrastructure investments and transformation initiatives.
Supplier & Outsourcing Management
- Manage relationships with outsourced service providers and strategic technology partners.
- Define, negotiate and monitor contracts, SLAs, and performance outcomes.
- Ensure suppliers deliver value, innovation, and compliance with organisational standards.
- Mitigate vendor related risks and avoid over dependency on single providers.
Skills and attributes
- Governance
- Development of KPIs and Service Level Agreements
- Project resource allocation
- Business Relationship Management
- Policy creation
- Change Management
- Asset Management
- Proven leadership experience in technology infrastructure within an international, multi site organisation.
- Strong expertise in cloud platforms, enterprise infrastructure, networking, and end user computing.
- Demonstrated experience managing outsourced services and third party vendors.
- Deep understanding of technology risk management, cybersecurity principles, and compliance frameworks.
- Experience supporting 24x7 operations with high availability requirements.
- Strong stakeholder management and communication skills across global teams.
Personal Attributes
- Strong communication and interpersonal skills.
- Pragmatic and solutions focused with strong decision making capability.
- Resilient and calm under pressure in a global operational environment.
- Collaborative leader who builds trust across technical and non technical stakeholders.
- Continuous improvement mindset with a focus on service quality and innovation.
- Ability to balance strategic thinking with hands on operational oversight.
- Self starting.
Qualifications & experience
- Bachelor's degree in computer science or a related field or equivalent industry experience.
- Significant experience in technology roles, with proven experience in a senior leadership position covering infrastructure and cybersecurity.
- Knowledge of Cloud environments specifically Azure.
- Experience in vendor management and contract negotiation.
- Excellent problem solving and critical thinking skills.
- Knowledge of security best practices and industry compliance standards.
- Knowledge of ITIL based environment.
- Use of ITSM platforms.
Application Closing Date: 24th May 2026