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Key Purpose of Post: Working in the Information Services - Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers. This role has an emphasis on procurement support and candidates are encouraged to draw specific reference to any experience and/or expertise in this field. Develop innovative solutions to solve business problems and identify opportunities to drive cost reductions across the company in line with fiscal planning. Deliver excellent customer service. Main Responsibilities of Post: Where required by a line manager, provide financial support to the IT services function. Where required by a line manager, provide procurement support to the IT services in accordance with company's financial regulations and Contract Standing orders. Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin. Follow IT Services planning and administration processes and policies. Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems in systems and services throughout the organisation. Assist with the implementation of remedies and preventative measures. Maintain an understanding of advances in the relevant technology environment and be able to deliver expert advice while looking at ways that new technology can be implemented to deliver service improvements. Where required, supervise specialist external technical consultancy. Develop and maintain collaborative working relationships with all colleagues and with end users. Provide specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve service delivery. Manage the access to highly confidential, personal, financial, political and commercially sensitive information; to ensure compliance with appropriate legislation e.g. DPA, FOI, Child Protection Act, etc, the unauthorised disclosure of which would prejudice the interests of the company. Ensure compliance with appropriate policies, procedures and guidelines with specific regard to UK public sector procurement law. Responsible for assets, equipment and materials within the ICT service undertaking. To carry out any other duties as required, which are reasonable in terms of the nature and level of the post. To support the effective planning and delivery of the company's IT procurements and ensure that such procurements are legally compliant and provide value for money. To support the company's effective contract management of IT providers ensuring legal compliance and value for money. Deputise for the Senior ISP or line manager as required. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

We are excited to be recruiting for a Health & Safety Officer for our Client based in Stourbridge. This is a hugely exciting and challenging opportunity for someone to join a very successful, employee focused organisation. Duties/responsibilities; Regularly review HSE updates & advise management on changes impacting the business. Build competence across the business. Complete & conduct COSHH assessments, general risk assessments & safe systems of work; ensuring they reflect current operations. Perform regular site walk arounds - identifying & correcting issues found. Manage commissioning & documentation. Drive shopfloor improvements. Deliver training & Toolbox talks. Monitor & enforce compliance. (reporting issues & following these up) This is a reporting and advisory role - prepare reports for management on H&S performance, trends & recommendations. The ideal candidate will have: In-depth knowledge of current health and safety legislation and regulations (e.g. Health and Safety at Work Act 1974, COSHH, PUWER, Machinery Directive/Supply of Machinery Safety Regulations). Competence in key industry-specific areas, such as Local Exhaust Ventilation (LEV) systems, Control of Substances Hazardous to Health (COSHH) assessments and machinery safety. Strong risk assessment and auditing skills, including identifying hazards on the shop floor. Excellent investigation and analytical abilities for accidents, near misses, and cost analysis. Effective communication and training skills to engage directors, foremen, section leaders, and shop floor staff. Problem-solving and proactive approach to drive cultural improvements and implement practical controls. Organisational skills for record-keeping, policy reviews, and other relevant documentation. In return you will receive a competitive salary, great working environment, along with support & backing of the Senior management team to really make this role yours! Hours are Mon - Friday days (40 hours approx per week)

Chief Technology Officer (Step-Up Opportunity for Head of Engineering / Senior Engineering Leaders) Central London (On-site) 150,000 + Bonus + Benefits Step into your first CTO role and shape the future of Software & AI-Driven Business Intelligence. Are you a senior engineering leader ready to take the next step into a Chief Technology Officer role? This is a rare opportunity for a Head of Engineering, VP of Engineering, Head of Technology, or Principal Engineer to transition into an executive leadership role and define the technology vision of a fast-growing, market-leading digital content and B2B intelligence business. My client is looking for a commercially minded, forward-thinking technology leader who is eager to move from leading engineering teams to owning enterprise-wide technology strategy, innovation, and impact-particularly in the rapidly evolving world of AI-powered products.As CTO, you will partner directly with the CEO and senior leadership team to shape and execute a bold technology vision. You will continue to lead day-to-day engineering delivery while expanding your scope into strategy, product thinking, and business impact. You will lead a high-performing software engineering team, supported by best-in-class group infrastructure, with a clear focus on delivering scalable, customer-facing products that drive meaningful value. Working closely with AI/ data science teams, you will play a key role in translating AI innovation into production-ready solutions. Role scope & overview Define and execute a company-wide technology strategy to transform a traditional content business into a market-leading, AI-driven digital platform Lead, mentor, and scale a high-performing engineering organisation to deliver innovative, customer-focused products Ensure high standards of availability, scalability, security, and performance, with strong governance across engineering and third-party partners Establish effective delivery governance from ideation through to customer engagement, driving reliability and scalability Balance innovation with the continuous modernisation of a complex, mixed-technology estate, including legacy systems Partner closely with Product, AI, and Commercial teams to align technology with go-to-market strategy, customer needs, and business growth Build a predictable, high-confidence delivery capability through lightweight governance, reporting, and prioritisation frameworks Drive product performance and user engagement through data-led insights and continuous optimisation You will bring to the role: Experience as a Head of Engineering, VP of Engineering, Head of Technology, Principal Engineer, or in a similar leadership role A proven track record of leading high-performing technology teams and delivering scalable, customer-facing digital platforms, ideally within content-rich or online environments Experience delivering solutions that enhance customer experience, particularly across data access, search, or content-driven products Exposure to AI, data platforms, or modern search technologies, with strong technical grounding in cloud platforms (e.g., AWS), architecture, and system integrations Demonstrated success driving technological change and modernisation within fast-paced, evolving organisations The ability to balance hands-on delivery with growing strategic responsibility, transitioning from execution to ownership Strong communication skills, with confidence engaging senior stakeholders, influencing business decisions, and navigating ambiguity Experience managing vendors and third-party partners while maintaining high standards of delivery A mindset focused on outcomes, continuous improvement, and building alignment across teams in an entrepreneurial environment This is a rare opportunity to step into a CTO role within a high-growth B2B consultancy. It offers the chance to accelerate your career within a highly entrepreneurial environment, combining engineering leadership with full strategic ownership, shaping technology direction, influencing business outcomes, and building credibility at executive and board-level. Alongside this exceptional career progression opportunity, you will benefit from a competitive salary, a generous bonus structure, and a comprehensive benefits package within a forward-thinking organisation that values innovation, ownership, and delivery. INDAM The Portfolio Group are acting on behalf of our client in recruiting for this position.

Role: Head of Finance and Accountancy (Deputy 151 Officer) Organisation: Chesterfield Borough Council Location: Chesterfield, Derbyshire - Hybrid working Type: Permanent Salary: 57,712- 60,959 plus an additional allowance of 7,729 for Deputy 151 responsibilities About the Head of Finance and Accountancy (Deputy 151) position: Sellick Partnership is pleased to be working in partnership with a well-respected and long-standing Local Authority client in Derbyshire. We are supporting Chesterfield Borough Council exclusively with the recruitment for a Head of Finance and Accountancy (Deputy 151) to join their finance team permanently. This role comes with a competitive salary and offers hybrid working to suit your work-life balance. Purpose of the Head of Finance and Accountancy (Deputy 151 Officer): The role will provide leadership and management to the Finance Service, working collaboratively with colleagues to contribute to the safe, efficient, and effective delivery of the Council's vision, priorities and services. The postholder will have responsibility for the day-to-day operational delivery of the Finance teams, undertaking a full range of financial activities to several services including the preparation of annual and multi-year revenue and capital budgets, the provision of financial monitoring and accompanying specialist advice and the completion of the annual financial statements ensuring compliance with relevant accounting standards, policies and financial regulations and in accordance with statutory and organisational deadlines. Key duties and responsibilities of the Head of Finance and Accountancy (Deputy 151 Officer): Provide clear, visible, and motivational leadership, creating a high-performance culture To lead, develop and be accountable for the strategic oversight of a multi-specialist finance team Complete the accurate, compliant, and timely production of the statements of accounts Liaising and maintaining effective working relationships with internal and external auditors To support the development of the Council's Medium Term Financial Strategy and Plan To support the development of strategies, procedures and systems To provide the highest level of strategic financial advice Provide a robust and effective Treasury Management function To undertake the role of the Deputy 151 Officer Required experience of the Head of Finance and Accountancy (Deputy 151 Officer): A fully qualified finance professional (CIPFA/ACCA/ACA or equivalent). Strong Local Authority experience Leading and motivating teams Significant experience in the management and preparation of year-end processes and the production of financial statements Benefits alongside the Head of Finance and Accountancy (Deputy 151 Officer) role will include: Excellent Local Authority pension scheme. Hybrid working arrangements: flexible to suit your work-life balance and commitments. Family-friendly policies: excellent maternity/paternity/adoption leave. Employee perks: access to a wide range of online discount schemes. Continuous learning: ongoing development opportunities for your personal and professional development. How to apply for the Head of Finance and Accountancy (Deputy 151 Officer) position: Please get in touch with Adam Rouse in the Derby office for more information. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Adecco are pleased to be recruiting for a Evidence Reviewer & Court Processor to work withing the Devon & Cornwall Police Force Are you passionate about public service and looking for a rewarding opportunity? We are excited to announce a temporary, full-time position for an Evidence Reviewer & Court Processor at Crownhill Police HQ in Plymouth! If you thrive in a dynamic environment and are dedicated to ensuring justice, this role is for you. Please note: This role is subject to Police Vetting Clearance, and candidates must have been continuously residing in the UK for a minimum of 3 years. Position Details: Contract Type: Temporary Hourly Rate: 14.10 per hour Working Pattern: Full Time (37 hours/week, Monday to Friday) What You'll Do: As an Evidence Reviewer & Court Processor, you will play a crucial role in managing road traffic offences with professionalism and efficiency. Your key responsibilities will include: Conducting detailed reviews of collision reports and officer-issued tickets. Inputting essential information into Force systems such as Crash and Pentip. Creating streamlined digital files for court submissions through the Single Justice System (SJP). Collaborating with partner agencies including the CPS, court staff, and Police Officers to ensure successful prosecutions. Providing expert advice to enhance submission quality and support various stakeholders. Coordinating with external partners to arrange court hearings and trials. What We're Looking For: To excel in this role, you should possess: Proven ability to work independently and take initiative. Proficiency in Microsoft Office applications (Outlook, Word, Excel). Strong relationship-building skills with diverse individuals, both internal and external. Effective time management and flexibility in adjusting plans. A solid understanding of the Criminal Justice System related to road traffic offences. Essential Behavioural Competencies: We value individuals who are: Emotionally Aware: Treat others with respect and understand diverse perspectives. Ownership-Oriented: Proactively identify problems and take responsibility for actions. Collaborative: Work well with others and communicate clearly and respectfully. Supportive & Inspirational: Embrace challenges to improve service quality. Critical Analysts: Think critically and make informed decisions based on evidence. Innovative & Open-Minded: Adapt to change and share suggestions for improvement. Why Join Us? This is your chance to make a meaningful impact in public services while working in a supportive and dynamic environment. You'll have opportunities for role-specific training and continuous professional development. Apply Now! Don't miss out on this exciting opportunity to contribute to our community! Submit your application today and take the first step toward a fulfilling career with us. We look forward to welcoming you to our team! We are committed to inclusivity and accessibility in our recruitment process. If you require reasonable adjustments at any stage, please let us know, and we'll be happy to support you. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Midlands Partnership University NHS Foundation Trust Chief Strategy and Transformation Officer Midlands Partnership University NHS Foundation Trust (MPFT) is a large, integrated NHS provider. We deliver physical and mental health, learning disability and social care services to a population of 1.7 million people across a diverse geography of approximately 2,400 square miles, supported by a workforce of around 10,500 staff. While most of our services are delivered across Staffordshire, Stoke on Trent, Shropshire and Telford & Wrekin, our Inclusion services extend our specialist expertise to communities across much of England. We work collaboratively across health and care systems, including with local authorities, the voluntary and third sectors, and regional and national partners, to deliver effective, joined up care. Guided by our values and behaviours, our mission is clear: together we are making life better for our communities . We are seeking an outstanding Chief Strategy and Transformation Officer to join our board as a voting member. The role has an exciting and broad portfolio spanning our transformation, strategy, service development and business planning agendas as well as leadership of our Estates and Facilities function. This is a unique opportunity to shape our future and lead transformation at scale both across our organisation and with partners in our wider health and care systems. With responsibility for driving large scale change and navigating a fast evolving NHS landscape, this role offers a significant opportunity to build on our well-established position as a trusted system partner. We are seeking a leader with strategic experience operating at, or close to, Board level in a comparably complex organisation or system. An impactful communicator, you will bring a track record of engaging a wide range of stakeholders in the delivery of complex transformation, improvement and strategic change in dynamic and politically complex environments. A future-focused and collaborative leader, you will quickly build credibility and influence across organisational and system boundaries to develop partnerships that deliver sustained improvement. Above all, you will be a values led and motivational leader who is passionate about improving population health and reducing inequalities by shaping the future of community and mental health services for the diverse populations we serve. To learn more about us and this exceptional role, please visit our dedicated microsite by clicking Apply below or for a confidential discussion, and details of how to apply, please contact our recruitment partners at GatenbySanderson: Eleanor Lawrence Emily Smith - Emma Pickup - Closing Date: 9am Monday 18th May Final Panel: Week commencing 22nd June

Facilities Officer and Business Continuity Our client a public sector organisation are looking for a Facilities Officer to join on a permanent bases. The purpose of the role is to work within the Facilities and Accommodation function, providing technical support across a broad range of activities including health and safety obligations, facilities management, environmental management and the administration of business continuity arrangements. To deliver effective, flexible and consistent support services for Facilities, Information Management and ICT with particular focus on budget management. Key Responsibilities include; Accommodation and health & safety To ensure the office accommodation complies with the relevant workplace regulations and is conducive to safe working. Arrange annual health and safety audits of all the offices in order to ascertain whether its health and safety arrangements are compliant with legislation and best practice. Attend and represent them at landlord/tenant meetings and to work with building managers to ensure the security and appropriate management of all the office space and property. Business Continuity Planning/Disaster Recovery arrangements To ensure that the BCP documentation is up-to-date and (in conjunction with the Data Manager and Sharepoint Officer) that relevant members of staff have appropriate access. To ensure that business impact analysis documents are completed and provide a realistic assessment of requirements. Facilities management To ensure a high standard of facilities management service to the organisation. This includes space planning, and the provision of office equipment, utilities, furniture, stationery and supplies. To liaise and oversee the performance of contractors and other suppliers pertaining to the facilities management of the premises. To ensure that the assets and property are appropriately recorded and tracked. Budget management To obtain quotations for Facilities activities and raise purchase orders and goods receipts, chasing and checking invoices for Facilities and ICT where necessary. To process expense claims as appropriate. Key Skills Experience of providing facilities and accommodation support Come from a Facilities Management background Experience of delivering training including site induction tour Experience of managing and maintaining complex budgets including processing financial transactions If this sounds like you and you are looking for an organisation that values you and the work you do, apply now.

Chief Information Security Officer (CISO) and Head of Corporate Security and Resilience The Independent Football Regulator The Independent Football Regulator (IFR) has been established to protect and promote the sustainability of English football, for the benefit of fans and the local communities football clubs serve. The IFR will help improve financial sustainability of clubs, ensure resilience across the leagues, and safeguard the heritage of English football. It will operate a licensing regime; set corporate governance standards and monitor, protect, and promote financial resilience. It will also enforce compliance with requirements on financial regulation, club ownership and directors, fan engagement, and heritage protection. The IFR will also have powers to prohibit clubs from joining competitions that are not fair or meritocratic, or that threaten the heritage or sustainability of English football. About the role This role provides strategic leadership and operational ownership of cyber security across the IFR, a small but high profile organisation. You will be responsible for developing, embedding and maturing a robust, proportionate cyber security and broader organisational security framework that protects the organisation's people, data, systems and services. Responsibilities will include: Developing, embedding, maturing and leading the organisation's cyber security strategy, governance, resilience and assurance activity. Overseeing all aspects of cyber security operations, including incident response, threat monitoring, vulnerability management and security operations Owning the wider organisational security framework, including physical security, information governance, data protection and resilience planning. Setting clear security management expectations and embedding a strong, resilient and effective security awareness culture across a small but high profile organisation. Ensuring compliance with relevant legislation, regulatory requirements and government security standards, including Government Functional Standard GovS 007: Security. Providing authoritative advice to the CEO, COO, CDDO, ExCo and Board on emerging threats, risks and mitigations. Implementing a formal cyber exercising and incident response programme; driving security and operational resilience. Embedding secure by design principles across digital services, data platforms and operational processes. Ensuring the cyber security framework aligns with the regulator's digital and data roadmap. Establishing ambitious and effective cyber maturity credentials; leading on assurance, penetration testing, risk assessments and audit readiness. Implementing audit recommendations and ensuring timely remediation of identified risks. Overseeing identity and access management, cloud security and supplier assurance. Essential Requirements: Significant experience of operating effectively in cyber security leadership roles. Extensive knowledge of cyber risk management, governance and assurance frameworks including: NCSC guidance, ISO 27001, Cyber Essentials Plus and NIST frameworks. Strong understanding of data protection, privacy and information governance. Proven experience managing security operations, incident response and threat intelligence. Ability to oversee supplier risk and ensure robust third party assurance. Experience driving measurable security improvements. Experience leading cyber incidents, including response co-ordination and exercising. Excellent communication skills, including briefing senior leadership and boards. Eligibility for appropriate government security clearance. Desirable Skills: Experience working with or within regulators, sports bodies or government organisations. Relevant professional certifications such as CISSP, CISM, CCSP or equivalent. Understanding of AI related security risks and model assurance. Knowledge of DevSecOps and secure software development practices. Experience maturing a security function. Familiarity with physical security, operational resilience and business continuity. If successful you will join a Non Departmental Public Body and will be employed as a Public Servant. If you are an existing Civil Servant or a DCMS employee you will no longer have access to Civil Service benefits including the Civil Service pension. The terms and conditions of employment include: Pension 12% An employee contribution of 5%, with an employer contribution of 7%. Flexible Benefit 8% Employees can choose to invest 8% of their base salary into their pension, or take as cash (post tax) Reward we will have a performance based reward programme. 31.5 days annual leave Flexible and hybrid working, 40% in office attendance Occupational sick pay 9 months paid Maternity Leave + generous paternity and adoption leave. A bespoke L&D programme to help you achieve your personal CPD, including paid membership fees Cycle-to-work scheme and much more! The Interview The interview process will assess experience through competency questions and potentially a presentation. Full details of this, including the topic, length of time, and whether or not you will need to use visual aids, will be sent to you prior to your interview. Prior to the interview you will be sent the competency questions in advance. The questions will be based on the essential criteria listed on slide 7. Your interview will take place remotely via Teams. Further Information A reserve list may be held for a period of 12 months from which further appointments can be made. The IFR has a location neutral pay scale. For more information on this, please see the 'Candidate Information Pack' attached Reasonable Adjustments We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process. To request an adjustment, please email Accessibility If you are experiencing accessibility difficulties with any of the attachments, please contact us. Contact details can be found in the 'contact point for applicants' section of the job advert. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check and complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Diversity and Inclusion The IFR is committed to attract, retain and invest in talent wherever it is found. Contact point for applicants Email:

Cedar is partnered with a PE-backed professional services business to appoint an Interim Chief Financial Officer. This is a 6-9 month contract offering £1,750-£2,250 per day, based in Central London with hybrid working (3-4 days per week in the office). The role sits at Board level and focuses on exit readiness, financial leadership and transaction delivery across a mid-market, investor-backed consulting business, with close interaction with the CEO, Board and private equity sponsor. The CompanyThe organisation is a PE-backed professional services platform with revenues of c.£100M, operating across multiple service lines and a diversified client base. The business has grown significantly under private equity ownership, supported by a combination of organic expansion and targeted acquisitions. It is now entering a critical phase as it prepares for a near-term exit, with a focus on enhancing financial visibility, strengthening reporting quality and presenting a compelling equity story to the market. Finance plays a central role in this phase, underpinning both operational performance and transaction readiness. The RoleThe Interim CFO will lead the business through the final stages of exit preparation and transaction execution, ensuring a robust, credible and investor-ready finance function. The role requires a balance of strategic oversight and hands-on delivery, with responsibility for shaping the financial narrative, managing diligence processes and supporting valuation discussions. Key responsibilities include: Leading all aspects of exit readiness, including vendor due diligence, financial modelling and preparation of investor materials. Owning the financial narrative, ensuring consistency across forecasts, data room outputs and management presentations. Partnering with the CEO and private equity sponsor to shape exit strategy and support buyer engagement. Ensuring high-quality financial reporting, with full audit readiness and robustness of historical financials. Overseeing forecasting, budgeting and long-range planning processes to support valuation and transaction discussions. Driving working capital optimisation and cash management ahead of exit. Managing external advisors including diligence providers, auditors and corporate finance teams. Leading and stabilising the finance function through a high-pressure transaction period. Supporting any final integration, carve-out or restructuring activity to enhance exit positioning. Your Profile Proven Interim CFO with a track record of delivering exits within private equity-backed businesses. Experience operating within mid-market, investor-backed environments, ideally within professional services or consulting. Strong experience leading vendor due diligence processes and engaging directly with investors and buyers. Deep technical grounding across financial reporting, consolidation and audit processes. Commercially astute, with the ability to articulate a clear and compelling equity story. Hands-on, delivery-focused and comfortable operating at pace in a high-stakes environment. Strong stakeholder management experience across Board, investors and external advisors. Compensation & Working ArrangementsThe day rate for this Interim CFO role is £1,750-£2,250 per day. The role is based in Central London with hybrid working (typically 3-4 days per week in the office). This is a 6-9 month assignment offering direct exposure to a near-term exit within a PE-backed professional services business.

Are you passionate about improving the environment and addressing climate change? We are seeking an experienced and motivated Flood Projects Officer (NFM) to lead the delivery of innovative Natural Flood Management (NFM) projects across Buckinghamshire. This is an exciting opportunity to deliver strategic flood resilience projects that benefit communities, wildlife and the wider natural environment. This is a 12-month Secondment / Fixed-Term contract opportunity. About us The Climate Change and Flood Risk Management (CCFRM) Team plays a central role in delivering sustainable solutions that protect our communities and enhance our natural landscapes. Working collaboratively with internal teams, the Environment Agency, water companies and other community partners, we develop forward thinking approaches to flood risk management, and climate change mitigation and adaptation. You'll be joining a committed team that is ambitious, collaborative and proud to deliver meaningful, long-term impacts. The CCFRM Team manages local flood risk to ensure delivery of statutory responsibilities, associated with the Council's role as the Lead Local Flood Authority (LLFA). The Team is comprised of the Flood Management Team, the Sustainable Drainage Systems (SuDS) Team, Project Groundwater and the Flood Capital Programme Team. The Flood Capital Programme Team carries out the Councils non-statutory function of identifying, funding and delivering a programme of capital projects (including NFM projects) to reduce flood risk to residential properties within Buckinghamshire, along with delivering other benefits, such as environmental enhancements where possible. This is a commitment made by the Council in our Local Flood Risk Management Strategy (2023) which is supported by a capital funding allocation: to manage flood risk through our capital programme, using sustainable techniques, nature-based solutions and adaptive pathways in delivering our flood risk management activities, projects and schemes. About the role The Flood Projects Officer (NFM) manages the delivery of NFM projects, supports strategic programme development; and builds positive working relationships across all catchment partners, working closely with them to identify and secure funding for project pipelines. The Officer will lead the delivery of the Council's strategic approach to NFM delivery and work with internal and external stakeholders (including the Environment Agency, water companies, catchment partnerships, charities, and private estates) to promote and increase the adoption of nature-based solutions (NbS) for flood risk management. The role is responsible for progressing flood risk management NbS projects through all life-cycle stages, ensuring effective supplier procurement and contract management, and maintaining robust information and financial management, including securing and monitoring grant funding. The Flood Capital Programme develops and delivers a range of flood risk mitigation schemes from the more engineered solutions such as culvert replacement, to catchment resilience options like NFM, sustainable drainage systems (SuDS) and property flood resilience. The Officer will also provide specialist NFM advice to internal and external teams, where required, and act as the primary point of contact for NbS within the team, including attending relevant catchment partnerships and other relevant stakeholder meetings. The Officer will build strong working relationships across the Council to embed and promote NbS within wider initiatives, such as the tree-planting programme, Local Nature Recovery Strategy, Environment and Climate Change Strategy, Biodiversity Net Gain, the Natural Environment Partnership, and the Buckinghamshire Highways Capital Drainage Programme. Alex Beckett, Climate Change & Flood Risk Manager said "This substantial role leads on the implementation of pioneering high impact projects that will make a huge difference to communities at risk of flooding. It is a great opportunity for a dynamic self-starter with an impressive background in flood risk management and project delivery." Key Responsibilities: Lead and project manage flood risk management nature-based solution schemes, ensuring delivery on time, within budget, and to the required quality standards. Produce and maintain essential project documentation including project briefs, procurement specifications, supplier contracts, initiation documents, risk registers, and financial plans, communications and project plans. Support the development of a countywide strategic approach to NFM and contribute to a pipeline of future projects aligned to flood risk management and wider environmental programmes. Work with the Environment Agency, water companies and other internal and external stakeholders to identify opportunities and develop business cases to secure funding. Manage procurement processes, commission contractors and consultants, and oversee contract performance. Monitor project budgets, report on expenditure, and escalate issues where required. Coordinate internal and external partners, providing specialist advice on NFM, project delivery and funding requirements. Lead communications for assigned projects, ensuring effective engagement with councillors, partners and local communities. Maintain lessons learned, ensure compliance with Health & Safety and CDM regulations, and uphold professional standards across all project work. About you This applicant will have excellent flood risk and project management experience. As such they will have: relevant experience and technical skills in NbS and project management. an understanding of the roles and responsibilities of the Lead Local Flood Authority, with knowledge of relevant legislation and policies in flood risk management. a good understanding of the various flood risk mechanisms. an understanding of public procurement policies. excellent planning and organisation skills with the ability to manage and prioritise work to meet deadlines. excellent interpersonal skills and experience of building and maintaining relationships with a broad range of stakeholders. an ability to represent the service area, both internally and externally. strong, negotiation, communication and presentation skills. project management skills and experience in budget and contract management. an ability to provide authoritative specialist advice under pressure. a degree or equivalent in a relevant discipline. For further information on this role please see the attached job summary. Other information Any Desk As an 'any-desk' worker, you'll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office at least twice a week, depending on your role and team requirements. The role is likely to require some days or occasional evenings out on site or in the community - for example, attending flood group meetings, flood forums or multi-agency events. Interview date: TBC. Interview-type / process: In person at Walton Street Offices, Walton Street, Aylesbury, Bucks, HP20 1UA or via MS Teams. For additional information or an informal conversation about this role or the team's work, please contact Lee Sencier ( ; ) or Louise Bower ( ) This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: All unspent cautions and/or unspent convictions For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) Nacro We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process. We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. Our values and culture We have a set of values, which our employees have chosen, that represent what we are - Proud, Ambitious, Collaborative and Trustworthy. By joining Buckinghamshire Council, you can expect: a fair and inclusive culture the chance to really make a difference to those around you health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops a unified voice through our Employee Representative Group ongoing support, and the opportunity to develop and progress in your career with us opportunities to take part in fun activities such as fundraising and social events At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that's why we're working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer . click apply for full job details

This is a key technical role leading asbestos compliance delivery across a large housing portfolio, ensuring safety, quality, and full legal compliance. You'll provide technical leadership, oversee surveying standards and contractor performance, and support planned maintenance and refurbishment activity with robust asbestos risk controls. Client Details Our client is a community-focused housing provider in Lancashire with over 5,000 homes and an ongoing development pipeline. Their wider group delivers services across housing and community support, with a strong ethos of going one step further -helping customers stay safe, secure, and well at home, particularly during challenging times. Description Lead and support delivery of the asbestos compliance service across housing stock and non-domestic sites Carry out and/or oversee management, refurbishment, demolition and re-inspection surveys Produce and quality-check professional asbestos reports and ensure high standards across all asbestos-related activity Provide asbestos expertise to planned maintenance, refurbishment projects, stock condition activity , and programme planning Review and comment on contractor RAMS and method statements for asbestos-related works Conduct audits and quality checks of survey, analytical and removal works to ensure compliance and performance standards Monitor contractor performance, analyse trends, and drive service improvement (KPIs/quality/turnaround/customer outcomes) Undertake site visits, provide progress updates, and resolve asbestos-related issues efficiently and professionally Support training, development, and technical guidance for internal teams and supply chain partners Contribute to policy/process development and continuous improvement initiatives Profile BOHS P402 (or equivalent) Minimum 2 years' asbestos surveying experience Strong working knowledge of asbestos surveying across varied building types Proven ability to write high-quality reports and advise on controls for works Good understanding of asbestos and wider H&S legislation (e.g., CDM/COSHH/RIDDOR ) Experience reviewing RAMS and coordinating/overseeing asbestos works Comfortable auditing, performance monitoring, and quality assurance Full UK driving licence , access to a vehicle + business insurance Clear communicator with a customer-first mindset (you'll be dealing with stakeholders and residents) Job Offer A role with visible impact -protecting residents, staff, and communities Exposure to a large, varied portfolio (domestic + non-domestic) and planned investment works Opportunity to act as a technical lead , influencing standards, quality, and service performance A values-led organisation focused on innovation, collaboration and community outcomes Supportive compliance structure with scope for continuous improvement and professional development

We are seeking a proactive and organised Business Support Officer to join a Housing Service within a South London Local Authority. This is a key front-facing role, providing reception cover and essential administrative support to Housing Advisors. This position is fully office-based and plays an important role in ensuring a smooth and professional service for residents. Key Responsibilities: Provide reception cover, including meeting, greeting, and signing in clients on arrival Act as the first point of contact, delivering a professional and welcoming service Provide administrative support to Housing Advisors Maintain accurate records and ensure documentation is up to date Support the day-to-day running of the office About You: Strong organisational and administrative skills Excellent communication and customer service skills Ability to work effectively in a busy, front-facing environment Confident using IT systems and handling sensitive information Professional, approachable, and reliable How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team! Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression This head office environment is fun, friendly and very supportive! Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations. Responsibilities Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities. Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets. Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes. Analyse QA feedback to identify trends and report findings to the Compliance Manager. Ensure fair and consistent treatment of client customers across all interactions. Escalate urgent matters appropriately and communicate findings constructively across the business. Maintain QA scorecards in accordance with client requirements. Respond to and resolve customer complaints, liaising with relevant departments and following company policies. Assist with processing Data Subject Access Requests as required. Perform administrative duties including file creation and project file maintenance. Support the Field Operations Team with call listening for Field Agents when required. Adhere to all company procedures and policies, including GDPR, and complete associated documentation. Participate in training courses to enhance performance and adapt to evolving business needs. Proactively identify areas for improvement across the business. Engage with all departments to build and maintain effective working relationships. Carry out ad-hoc tasks as requested by management or team leaders You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check.

Three Bridges Recruitment are exclusively recruiting for a respected charity to appoint a Finance Manager on a Part-Time basis. This is a role with real breadth, visibility, & long-term potential. This is an opportunity to step into a position that goes well beyond day-to-day finance management. Working closely with the Head of Finance, you'll play a key role in shaping financial control, supporting decision-making, improving systems & processes, & helping a values-led organisation operate with confidence & clarity. It's a role for someone who enjoys combining strong technical finance leadership with wider organisational impact. You'll lead a small team, contribute at both operational & strategic level, & gain the kind of rounded experience that can genuinely support a future move into a Head of Finance role. For the right person, this offers a compelling mix of meaningful work, professional stretch, & flexibility in a well-regarded charity environment. Why work here? This is a rare blend of purpose, breadth & progression: £50,380 FTE pro rata A part-time role with 4 days preferred, with some flexibility around how this is worked Hybrid working, with your base in either Edinburgh or Glasgow A generous pension contribution,10% employer & an enhanced option available 38 days' paid leave pro rata Life assurance, health cash plan, wellbeing support, volunteering days, & enhanced family leave Strong connections across the Scottish Government & wider charity sector Exposure to investment oversight, committee involvement, & strategic finance work Opportunity to build rounded experience supporting a future move into a Head of Finance role Collaborative environment where finance is expected to contribute practically & positively What you'll do A broad finance leadership role with both operational & strategic elements. You'll be responsible for: Supporting delivery of the long-term finance strategy alongside the Head of Finance Leading & supporting the finance team, including 2 Finance Officers Overseeing key finance activity across financial & project accounting, & management reporting Leading budgeting, forecasting, monthly & quarterly reporting, & year-end preparation Drafting statutory accounts & supporting the external audit process Leading on internal audit activity & helping strengthen financial controls, systems, & processes Overseeing payroll, pensions, VAT, tax returns, & wider statutory compliance Monitoring cash flow & supporting oversight of investment activity Working closely with colleagues across the organisation to provide clear, practical financial insight Helping build a strong culture of business partnering across finance Contributing to committee-facing work, including finance, investment, & audit-related matters Deputising for the Head of Finance when required About you You'll likely be an experienced Finance Manager, or in a similar finance leadership role, with a strong grounding in charity finance & team management. You're likely to bring: Experience of leading or developing a finance team A strong understanding of charity accounting & SORP Experience producing annual accounts, management reporting, & budget information Confidence around financial controls, audit, & statutory requirements Strong analytical skills, with the ability to think both operationally & strategically A practical approach to improving systems & processes The ability to explain financial information clearly to non-finance colleagues A calm, credible style that helps build trust across teams & stakeholders A proactive, solutions-focused mindset & the confidence to work across a changing environment Experience with project accounting, restricted funds, & grant-making would be helpful. At Three Bridges Recruitment, two of our values are striving for brilliance & relatability. We want every applicant to receive an excellent experience & to feel clear on whether a role is right for them. Should this role be of interest, please apply with your most up-to-date CV or get in touch for a confidential discussion.

The Policy Support Officer role in the public sector involves providing administrative and organisational assistance to support policy development and implementation. Based in Sheffield, this temporary position requires a detail-oriented individual with a proactive approach to ensuring smooth departmental operations. Client Details The employer is a public sector organisation operating within a large structure that plays a crucial role in regional governance and policy-making. The organisation is committed to delivering impactful policies and services that benefit the local community. Description Provide administrative support to assist in the development and implementation of policies. Prepare, collate, and distribute documents and reports for meetings and consultations. Coordinate and schedule meetings, ensuring all necessary arrangements are in place. Respond to internal and external queries in a professional and timely manner. Maintain accurate records and databases to support policy-related activities. Assist in the monitoring and reporting of project progress and outcomes. Support the department in ensuring compliance with relevant regulations and procedures. Work collaboratively with colleagues and stakeholders to achieve departmental objectives. Profile A successful Policy Support Officer should have: Experience in administrative or secretarial roles, ideally within the public sector. A good understanding of policy development and implementation processes. Strong organisational and time-management skills with attention to detail. Proficiency in using standard office software, including word processing and spreadsheets. Excellent written and verbal communication skills. The ability to work collaboratively within a team and independently when required. A proactive approach to problem-solving and the ability to handle multiple tasks effectively. Job Offer Competitive hourly rate of £17.00 to £20.00. Opportunity to gain valuable experience in the public sector in Sheffield. Temporary role offering flexibility and variety in daily tasks. Work within a large organisation committed to making a positive impact in the community. If you are an organised and proactive individual with a passion for supporting policy development, we encourage you to apply for this Policy Support Officer position in Sheffield today!

Are you a driven, relationship-focused professional with some knowledge of the technical or engineering sector? Maybe you're technically minded and would like to get into a sales role? We're looking for a Business Development Officer / Account Manager to join our growing team and help expand our footprint within the engineering products sector. About the Role In this role you will be responsible for both generating new business and managing key accounts. You'll work closely with customers across engineering, manufacturing, and industrial sectors, understanding their needs and matching them with our client's innovative products and solutions. Key Responsibilities: • Develop new business opportunities through outbound activity, networking, and market research• Manage and grow existing customer accounts, ensuring exceptional service and long-term partnerships• Prepare proposals, quotations, and product recommendations• Build strong knowledge of our client's engineering product range• Identify market trends and competitors to support strategic planning• Collaborate with internal teams to ensure smooth delivery and customer satisfaction What We're Looking For • Ideally experience in BDM, Sales, or Account Management (engineering sector preferred)• Strong communication and relationship-building skills• Ability to understand or learn technical products and convey value clearly• Self-motivated, target-driven, and highly organised• Full UK driving licence

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions all organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious and entrepreneurially-spirited businesses that fuel the economy - whether privately or publicly owned - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Our Tax Assurance & Risk Management ('TA&RM') team is a fast-growing collaborative team of around 15 people nationally led by three dedicated tax partners, who together support a wide variety of private, private equity-backed and listed clients across sectors. Our work has helped many clients meet their legislative tax governance compliance obligations (including in relation to the Senior Accounting Officer and Corporate Criminal Offences regimes, the tax strategy publication requirement and HMRC's Business Risk Review process) and strategically improve their tax operations and tax control framework, manage tax risk and provide assurance to tax authorities and business stakeholders. Technology is an important part of helping our clients succeed and we encourage innovation at all levels in our team. We are an award-winning specialist tax team. This is a dynamic client-facing role that requires excellent client relationship, communication and project management skills, and the ability to distil complex concepts into easily understood information suitable for a wide array of stakeholders. Most of your work will be client facing and will require you to actively manage client portfolios, manage project delivery, coordinating junior resource and BDO tax specialists, to deliver exceptional client service. Owning client relationships with the senior team is key, and you'll be heavily involved in business development and innovation activities to support our business growth. This role will involve consideration of a range of taxes including corporate, indirect and employment taxes; our work is broader than any one area of tax and at the senior manager level, we require candidates with a depth of tax experience, specifically with TA&RM experience, with good commercial awareness who are eager to learn, adapt and contribute to this area of growth for the business. Importantly, we are looking for natural curiosity about how tax functions and businesses run, from the governance, processes and controls to the people and technology they use and the tax technical issues relevant to them. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with the team at all levels to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with, acting as a key part of BDO's relationships with our clients. We are looking for someone: To act as a key point of contact within the firm for our clients, together with the senior team. With experience of TA&RM work (including such as tax strategy, SAO and CCO compliance, HMRC Business Risk Reviews, developing the tax control framework and tax operating model, advising on tax risk management e.g. tax risk registers.) With a strong presentation style, and confidence in hosting workshops, training sessions and webinars, often to Board level, and with strong tax technical experience to be able to talk knowledgeably at a good level about a range of tax issues. With experience in end-to-end project delivery, who can lead projects with complexity to deliver quality advice. Who has a keen interest in helping clients develop tax governance and developing bespoke scopes of work to meet our clients' needs. With personal responsibility for own decisions and the actions of others. Educated to degree level, and/or CTA and/or ACA qualified or equivalent, or relevant experience. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit our clients, the task at hand, our teams, and you. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues - BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. LI-

Description Our local government clients in Southwark, London, are seeking a MASH Information Officer to start imediately. To ensure that all contacts and referrals to Children's Social Care and the Multi-Agency Safeguarding Hub (MASH) are processed within agreed timescales and that they form an accurate record of requests for information and/or services. 2 days in the office, 3 days remote. Responsibilities Responsible for good data quality, complying with statutory guidance (Data Protection, Child In Need Census and Safeguarding procedures) and producing information that is accurate, reliable, timely, valid and relevant. Be the first point of contact in the Department for members of the public and partner agencies, providing consultation, advice, support, signposting, and feedback through a range of communication methods (e.g., face-to-face, email, letters, telephone, etc.). To maintain confidentiality on all information relating to service users and staff (past and present), ensuring compliance with the Data Protection Act, London Safeguarding procedures and any other relevant legislation. Qualifications Essential GCSE Grade (or equivalent) in English Language and Mathematics. Relevant NVQ Level qualification and MASH Administrative experience Advanced Microsoft Office (Word, Excel, Outlook), social media and CRM. Criteria for Shortlisting - About You - What We're Looking for in the Ideal Candidate: An appreciation and Understanding of current issues in social work practice and services in place to safeguard children and young people. Experience in managing referrals within Children's Services. Experience of working with multiple agencies to facilitate holistic support. Direct experience of working with service users. Advanced Competency in IT. Ability to cope with high demand and throughput, and work to time scales and be proactive in caseload management. Comply with and promote the Equal Opportunities policy Compliance Requirements 3 Years References Enhanced DBS Willing to engage in the Pre-Engagement Questionnaire and mandatory pre-screening application process. Diamond Blaque Group, a leading public-sector provider, is acting as the employment Business for this vacancy. We are dedicated to fostering an inclusive environment that values diversity and equal opportunity in the workplace.

An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation & Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints, including reviewing evidence, engaging customers where required, and establishing clear root cause Cross-Functional Coordination Coordinate investigation and resolution across internal teams Challenge and validate responses where required to ensure quality, completeness, and that root causes have been fully addressed Drive accountability by ensuring actions are clearly owned and delivered within agreed timelines Quality & Consistency Ensure complaint handling aligns with internal processes, ISO9001 standards, and relevant regulatory and data protection requirements Maintain clear, timely, and professional communication with customers throughout the lifecycle of the issue, including managing expectations in sensitive or high-pressure situations Identify where complaints are handled outside of process and bring them back into formal workflows Ensure formal complaint responses are structured, accurate, and suitable for senior or legal review where required Insight & Continuous Improvement Capture themes, trends, and validated root causes from escalations Provide regular reporting on complaint volumes, drivers, and resolution performance Identify systemic issues and work with relevant teams to drive improvements Support the Customer Care Manager in embedding stronger governance and escalation discipline Operational Support Support Customer Care administrative workflows where required, ensuring continuity during peak periods or absence Assist in maintaining SLAs across contact channels Contribute to documentation, process definition, and internal guidance on escalation handling Other Responsibilities Work with the Customer Care Manager to ensure processes are followed in line with ISO9001 accreditation Contribute to wider Customer Experience improvement initiatives, including automation and AI enabled workflows Support internal education on complaint identification, logging, and escalation management Undertake other duties in line with business needs Required Skills and Experience Proven experience handling complex customer complaints or escalations in a service environment Strong stakeholder management skills with the ability to work across multiple teams Excellent written and verbal communication skills, with the ability to handle sensitive or high-emotion situations and de escalate effectively Ability to challenge constructively and drive outcomes without formal authority Strong organisational skills with the ability to manage multiple complex issues simultaneously Experience using CRM systems (preferably Microsoft Dynamics 365) Strong analytical and investigative skills, with the ability to assess evidence and determine root cause High attention to detail with a focus on accuracy and auditability Preferred Skills and Experience Experience in an education software / edtech environment Familiarity with Bromcom products and services Understanding of ISO9001, ISO27001, ITIL, or structured service management frameworks Experience producing reporting and insight from customer data (e.g. complaints, escalations, CSAT, NPS)