Join a Dynamic Team as a Recruitment Team Leader! Are you a proactive Recruitment Team Leader ready to make a significant impact? Our client is seeking a talented Team Leader Recruitment Coordinator to support the small recruitment team, ensuring alignment with the needs of their expanding client base. If you thrive in a fast-paced environment and have a passion for customer service and connecting people with opportunities, this could be the perfect role for you! Job Title: Recruitment Team Leader Contract Type: Permanent position Salary: £30000 Location: Birmingham Culture: Friendly, supportive ,collaborative, hardworking, fast paced, busy, great office environment! Benefits: 24 days annual leave (plus your birthday off!), development, Great location a 4minute walk from Five Ways train station and 9 minutes from the tram station, great office culture, health insurance, free cinema tickets, and more! As a Recruitment Team Leader, you will: Lead full cycle recruitment, streamlining processes to boost speed and quality. Champion compliance by running regular audits to maintain top-tier standards. Source, evaluate, and onboard freelance linguists to meet current and future demand. Coach and empower your recruitment team to hit critical business goals. Track and analyse recruitment metrics, delivering clear insights to senior leadership. Represent the business at industry events, job fairs, and professional forums to elevate our brand. Create and execute innovative talent acquisition strategies to attract exceptional linguists. Collaborate with the Interpreting team to match recruitment efforts with language needs. Work with Marketing to run targeted campaigns and maximise digital reach. What We're Looking For: Strong track record of supporting and developing teams to deliver success. Experience of the recruitment process. Experience in a complex, fast-paced organisational environment. Ready to Take the Next Step? If you're excited about leading a recruitment team and making a significant impact, we want to hear from you! Apply now or email to embark on an exciting journey as a Recruitment Team Leader. This is a permanent, full-time position that promises to be both challenging and rewarding. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 15, 2026
Full time
Join a Dynamic Team as a Recruitment Team Leader! Are you a proactive Recruitment Team Leader ready to make a significant impact? Our client is seeking a talented Team Leader Recruitment Coordinator to support the small recruitment team, ensuring alignment with the needs of their expanding client base. If you thrive in a fast-paced environment and have a passion for customer service and connecting people with opportunities, this could be the perfect role for you! Job Title: Recruitment Team Leader Contract Type: Permanent position Salary: £30000 Location: Birmingham Culture: Friendly, supportive ,collaborative, hardworking, fast paced, busy, great office environment! Benefits: 24 days annual leave (plus your birthday off!), development, Great location a 4minute walk from Five Ways train station and 9 minutes from the tram station, great office culture, health insurance, free cinema tickets, and more! As a Recruitment Team Leader, you will: Lead full cycle recruitment, streamlining processes to boost speed and quality. Champion compliance by running regular audits to maintain top-tier standards. Source, evaluate, and onboard freelance linguists to meet current and future demand. Coach and empower your recruitment team to hit critical business goals. Track and analyse recruitment metrics, delivering clear insights to senior leadership. Represent the business at industry events, job fairs, and professional forums to elevate our brand. Create and execute innovative talent acquisition strategies to attract exceptional linguists. Collaborate with the Interpreting team to match recruitment efforts with language needs. Work with Marketing to run targeted campaigns and maximise digital reach. What We're Looking For: Strong track record of supporting and developing teams to deliver success. Experience of the recruitment process. Experience in a complex, fast-paced organisational environment. Ready to Take the Next Step? If you're excited about leading a recruitment team and making a significant impact, we want to hear from you! Apply now or email to embark on an exciting journey as a Recruitment Team Leader. This is a permanent, full-time position that promises to be both challenging and rewarding. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 8:30am to 4:30pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Coordinate administrative processes and support departments across the business. Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues. Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy. Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management. Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch. Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements. Monitor stock levels, back orders, and works orders, providing updates to relevant teams. Schedule and coordinate deliveries with key customers. Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports. Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues. Prepare customs clearance documentation for Irish deliveries and returns. Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies. Maintain accurate records by scanning and verifying documents for archival purposes. Support house accounts and assist in troubleshooting operational challenges. Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators. Undertake additional administrative tasks as needed to support the wider team. As the Customer Service Operations Support, you will: Have previous experience working within a customer service or administration position. Be professional, personable, and detail-oriented with a commitment to excellence. Have strong organisational skills with the ability to manage multiple tasks efficiently. Be a proactive problem solver, adaptable, and able to work under pressure. Be an excellent team player who can also work independently. Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.
Apr 15, 2026
Full time
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 8:30am to 4:30pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Coordinate administrative processes and support departments across the business. Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues. Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy. Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management. Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch. Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements. Monitor stock levels, back orders, and works orders, providing updates to relevant teams. Schedule and coordinate deliveries with key customers. Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports. Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues. Prepare customs clearance documentation for Irish deliveries and returns. Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies. Maintain accurate records by scanning and verifying documents for archival purposes. Support house accounts and assist in troubleshooting operational challenges. Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators. Undertake additional administrative tasks as needed to support the wider team. As the Customer Service Operations Support, you will: Have previous experience working within a customer service or administration position. Be professional, personable, and detail-oriented with a commitment to excellence. Have strong organisational skills with the ability to manage multiple tasks efficiently. Be a proactive problem solver, adaptable, and able to work under pressure. Be an excellent team player who can also work independently. Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.
L&D Centre and Operations Coordinator Working as part of NI Water's award-winning Learning & Development (L&D) function, the post holder will ensure the smooth and professional operation of the L&D centre and wider training facilities across NI Water locations. They will play a key role in delivering a consistent, high-quality learning environment by managing centre logistics, facilities, technical readiness, supplier coordination and learner administration, enabling best-in-class development experiences that support NI Water's People and Learning strategy. The post holder will oversee day-to-day centre operations, train.0ing scheduling, LMS administration, reporting and evaluation insights, working closely with L&D colleagues, managers, suppliers and stakeholders to optimise centre utilisation and continuously enhance learner experience. Based at the Antrim L&D Centre, the role will require regular travel to Westland, Belfast and occasional travel to other NI Water sites to support training delivery and ensure a seamless, customer-focused approach to learning operations. Applicants MUST be able to demonstrate in their application and where necessary at interview: ESSENTIAL CRITERIA 1. A third level qualification in a relevant area AND at least two years' relevant experience, to include: Coordinating day-to-day operations of a learning centre/training venue/multiroom facilities environment (e.g. bookings, set-up/turnaround, learner logistics and front-of-house service). Using a corporate LMS (Oracle or equivalent) to schedule learning, maintain records and produce operational/compliance reports. Coordinating internal/external stakeholders and suppliers to deliver a consistent learner experience. Proficient ICT skills, including Excel for analysing and presenting data, and working knowledge of Word, PowerPoint, Forms and Project. OR (in the absence of a third level qualification) At least four years' relevant experience, to include: Experience coordinating learning centre/training venue operations, including training schedules, learner communications/attendance and stakeholder/supplier liaison to support a consistent learner experience. Experience using a corporate LMS (Oracle or equivalent) to schedule learning, maintain accurate records and produce management/compliance reports. Experience supervising administrative/project support staff, including work allocation/prioritisation and performance management. Proficient ICT skills, including Excel for analysing and presenting data, and working knowledge of Word, PowerPoint, Forms and Project. 2. Full, current driving licence or access to reliable transport (operational requirement). What is on Offer Salary This role offers a competitive remuneration package with a salary scale of £35,354 - £47,138 per annum (further pay award pending). Location Learning & Development Centre, Milltown Road, Antrim, BT41 4NW. What we Offer Generous annual leave and public/privilege holidays Flexible working and family friendly policies Hybrid Working (applicable to some of our roles after three months following onboarding and training) Occupational sick pay Employee assistance programmes Cycle to work scheme One of the largest corporate volunteering schemes in NI Award winning health and wellbeing programme which focuses on supporting four key area of employee health; Physical, Mental, Social and Financial How to Apply To submit your application, please click the APPLY icon. For additional information about the role please download a Candidate Brief , available below. Closing date for submission of Applications : Monday 27th April 2026 at 10.00am Interview Dates: Wednesday 6th May 2026 / Thursday 7th May 2026
Apr 14, 2026
Full time
L&D Centre and Operations Coordinator Working as part of NI Water's award-winning Learning & Development (L&D) function, the post holder will ensure the smooth and professional operation of the L&D centre and wider training facilities across NI Water locations. They will play a key role in delivering a consistent, high-quality learning environment by managing centre logistics, facilities, technical readiness, supplier coordination and learner administration, enabling best-in-class development experiences that support NI Water's People and Learning strategy. The post holder will oversee day-to-day centre operations, train.0ing scheduling, LMS administration, reporting and evaluation insights, working closely with L&D colleagues, managers, suppliers and stakeholders to optimise centre utilisation and continuously enhance learner experience. Based at the Antrim L&D Centre, the role will require regular travel to Westland, Belfast and occasional travel to other NI Water sites to support training delivery and ensure a seamless, customer-focused approach to learning operations. Applicants MUST be able to demonstrate in their application and where necessary at interview: ESSENTIAL CRITERIA 1. A third level qualification in a relevant area AND at least two years' relevant experience, to include: Coordinating day-to-day operations of a learning centre/training venue/multiroom facilities environment (e.g. bookings, set-up/turnaround, learner logistics and front-of-house service). Using a corporate LMS (Oracle or equivalent) to schedule learning, maintain records and produce operational/compliance reports. Coordinating internal/external stakeholders and suppliers to deliver a consistent learner experience. Proficient ICT skills, including Excel for analysing and presenting data, and working knowledge of Word, PowerPoint, Forms and Project. OR (in the absence of a third level qualification) At least four years' relevant experience, to include: Experience coordinating learning centre/training venue operations, including training schedules, learner communications/attendance and stakeholder/supplier liaison to support a consistent learner experience. Experience using a corporate LMS (Oracle or equivalent) to schedule learning, maintain accurate records and produce management/compliance reports. Experience supervising administrative/project support staff, including work allocation/prioritisation and performance management. Proficient ICT skills, including Excel for analysing and presenting data, and working knowledge of Word, PowerPoint, Forms and Project. 2. Full, current driving licence or access to reliable transport (operational requirement). What is on Offer Salary This role offers a competitive remuneration package with a salary scale of £35,354 - £47,138 per annum (further pay award pending). Location Learning & Development Centre, Milltown Road, Antrim, BT41 4NW. What we Offer Generous annual leave and public/privilege holidays Flexible working and family friendly policies Hybrid Working (applicable to some of our roles after three months following onboarding and training) Occupational sick pay Employee assistance programmes Cycle to work scheme One of the largest corporate volunteering schemes in NI Award winning health and wellbeing programme which focuses on supporting four key area of employee health; Physical, Mental, Social and Financial How to Apply To submit your application, please click the APPLY icon. For additional information about the role please download a Candidate Brief , available below. Closing date for submission of Applications : Monday 27th April 2026 at 10.00am Interview Dates: Wednesday 6th May 2026 / Thursday 7th May 2026
About Us We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! About the role We have a fantastic opportunity for a Communications Coordinator to join our Corporate Affairs team in the Packaging Division. Working closely with the Director of Corporate Affairs and Corporate Affairs leadership team, you will coordinate and manage delivery of key Corporate Affair moments, campaigns, and the annual calendar of activity. This role manages reporting, alignment with markets and analysis of activity on a weekly and monthly basis. You will ensure that the Corporate Affairs team delivers high-quality outcomes on time, regularly providing updates, insights, and lessons learned across the business. Key to the success of the role will be the ability to build and maintain a strong networks across the different DS Smith divisions and functions, and the wider Packaging Corporate Affairs Team. The Communications Coordinator needs both strong project management experience, attention to detail and pro-active mindset to manage multiple projects across a number of specialisations such as a Media campaign, a leadership townhalls calendar and country level change management project. Finally, there will be a focus on measuring the effectiveness of communication channels and activations, providing insights across the communication teams. KEY RESPONSIBILITIES: Internal communications advice - works as a Corporate Affairs leader with the business to plan and deliver key initiatives, assuming responsibility for the success of the Corporate Affairs activities including related plans, targets and execution of all activities Able to offer counsel and advice on issues relating to engagement, execution and the effectiveness of the strategy and plan Equipped and able to influence and persuade leaders to support new colleague experience ideas Identify risks and issues that could impact external reputation and proactively manage them Activation of communications strategy and plan - manage communication activations to support business objectives, demonstrating benefits of modern 2-way engagement strategies as a means of building the colleague experience Project and campaign execution - constant campaign and project management, including updates to Corporate Affairs, EMEA Leadership Team, etc. Measurement and analysis of campaigns and projects, using insights to inform future activities and drive continuous improvement. About you Degree level education, or equivalent, with a preference for graduates of Communications Strong knowledge across a full range of face to face, digital, print and broadcast communication channels to reach a mix of connected and non-connected employees Excellent verbal and written communication skills with cultural awareness, sensitivity to the audience and medium in use Passionate storyteller and content creator, able to mine for stories across a European wide network of stakeholders - from commercial to operational teams Able to turn complex information into brief, relevant and engaging content to reflect the nature of the stakeholder, audience and message Excellent technical skills in applications such as Poppulo (or similar Email client), Qualtrics, MS suite, Adobe (InDesign and Premiere) and digital collaboration and engagement tools Excellent project management skills - the ability to manage multiple complex projects simultaneously, while able to be resilient and deliver results under pressure and to tight deadlines Experience of collaborative working and building strong relationship to influence stakeholders to enable the delivery of effective communication activations. Benefits Competitive salary Discretionary bonus 25 days holiday plus bank holidays Pension scheme, life assurance and income protection Salary sacrifice electric car scheme Employee Assistance Programme Employee Discounts Cycle to work scheme Location: UK/ London (Paddington) - hybrid To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
Apr 14, 2026
Full time
About Us We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us! About the role We have a fantastic opportunity for a Communications Coordinator to join our Corporate Affairs team in the Packaging Division. Working closely with the Director of Corporate Affairs and Corporate Affairs leadership team, you will coordinate and manage delivery of key Corporate Affair moments, campaigns, and the annual calendar of activity. This role manages reporting, alignment with markets and analysis of activity on a weekly and monthly basis. You will ensure that the Corporate Affairs team delivers high-quality outcomes on time, regularly providing updates, insights, and lessons learned across the business. Key to the success of the role will be the ability to build and maintain a strong networks across the different DS Smith divisions and functions, and the wider Packaging Corporate Affairs Team. The Communications Coordinator needs both strong project management experience, attention to detail and pro-active mindset to manage multiple projects across a number of specialisations such as a Media campaign, a leadership townhalls calendar and country level change management project. Finally, there will be a focus on measuring the effectiveness of communication channels and activations, providing insights across the communication teams. KEY RESPONSIBILITIES: Internal communications advice - works as a Corporate Affairs leader with the business to plan and deliver key initiatives, assuming responsibility for the success of the Corporate Affairs activities including related plans, targets and execution of all activities Able to offer counsel and advice on issues relating to engagement, execution and the effectiveness of the strategy and plan Equipped and able to influence and persuade leaders to support new colleague experience ideas Identify risks and issues that could impact external reputation and proactively manage them Activation of communications strategy and plan - manage communication activations to support business objectives, demonstrating benefits of modern 2-way engagement strategies as a means of building the colleague experience Project and campaign execution - constant campaign and project management, including updates to Corporate Affairs, EMEA Leadership Team, etc. Measurement and analysis of campaigns and projects, using insights to inform future activities and drive continuous improvement. About you Degree level education, or equivalent, with a preference for graduates of Communications Strong knowledge across a full range of face to face, digital, print and broadcast communication channels to reach a mix of connected and non-connected employees Excellent verbal and written communication skills with cultural awareness, sensitivity to the audience and medium in use Passionate storyteller and content creator, able to mine for stories across a European wide network of stakeholders - from commercial to operational teams Able to turn complex information into brief, relevant and engaging content to reflect the nature of the stakeholder, audience and message Excellent technical skills in applications such as Poppulo (or similar Email client), Qualtrics, MS suite, Adobe (InDesign and Premiere) and digital collaboration and engagement tools Excellent project management skills - the ability to manage multiple complex projects simultaneously, while able to be resilient and deliver results under pressure and to tight deadlines Experience of collaborative working and building strong relationship to influence stakeholders to enable the delivery of effective communication activations. Benefits Competitive salary Discretionary bonus 25 days holiday plus bank holidays Pension scheme, life assurance and income protection Salary sacrifice electric car scheme Employee Assistance Programme Employee Discounts Cycle to work scheme Location: UK/ London (Paddington) - hybrid To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed. Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria.
Job Title: Estimating Coordinator Location: Bishops Stortford Employment Type: Permanent Salary/Rate: Annual Salary Role Conditions Working Monday to Friday, 08 00 Overtime paid at 1.5 times hourly rate 29 days holiday including bank holidays Nationally recognised training provided and career development opportunities Company uniform provided and all necessary PPE Employee assistance programme About the Role On behalf of our client, a leading organisation in the aviation industry, we are currently recruiting for an Estimating Coordinator. This is a fantastic opportunity to join a dynamic environment with a strong focus on safety, compliance and technical excellence. Key Responsibilities Collaborate with customers, suppliers and stakeholders, providing daily feedback and updates on open RFQs through to OPC Directly liaise with customers to provide status, respond to general enquiries and react to customers within targeted timeframes, ensuring customer expectations are met according to established customer service standards Work towards departmental sales targets alongside the Estimators/OPC Nurture new business opportunities and maximise each sales opportunity Build and nurture customer relationships, coordinate open RFQs and maintain up-to-date bid register and customer status reports Carry out the high-level creation of the manufacturing planning routing within the Kinetic MRP/ERP system entering the customer data and operations, to enable set and run times to be furnished Carry out contract review of all new and repeat orders in line with the procedure Understand and translate customer drawings, specifications, quality and regulatory standards into an Engineering Method of Manufacture (MoM) Manage potential customer complaints, report on internal quality issues and provide feedback on any Customer Non-Conformance Reports (NCRs) received Assist with the close out NCR s/RCCA s as and when required Work with the NBD Manager and support new customer enquiries Candidate Requirements High level of customer services experience with focus on delivering value Working knowledge of industry, databases and appropriate software packages Analyse customer data, determine integrity, trends and generate insights to inform decisions for the relevant stakeholders Expertise in using ERP/WMS/CRM platforms, customers or otherwise, develop tools to automations and efficiency Develop long-terms plans, based on market trends, industry insights and achieve business and customer goals and manage the relationship Excellent interpersonal skills, the ability to explain complex concepts, scope clearly, lead training and support growth Effective leader, drive my example, ensure buying and champion change Right to work in the UK Why Work with JMC Aviation? At JMC Aviation, we specialise in aviation recruitment across engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles contract or permanent. Industry-leading compliance support Fast onboarding and documentation assistance Dedicated recruitment consultant Placements across the globe Extensive experience and knowledge of the aviation sector Compliance & Equal Opportunities JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations. GDPR In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
Apr 13, 2026
Full time
Job Title: Estimating Coordinator Location: Bishops Stortford Employment Type: Permanent Salary/Rate: Annual Salary Role Conditions Working Monday to Friday, 08 00 Overtime paid at 1.5 times hourly rate 29 days holiday including bank holidays Nationally recognised training provided and career development opportunities Company uniform provided and all necessary PPE Employee assistance programme About the Role On behalf of our client, a leading organisation in the aviation industry, we are currently recruiting for an Estimating Coordinator. This is a fantastic opportunity to join a dynamic environment with a strong focus on safety, compliance and technical excellence. Key Responsibilities Collaborate with customers, suppliers and stakeholders, providing daily feedback and updates on open RFQs through to OPC Directly liaise with customers to provide status, respond to general enquiries and react to customers within targeted timeframes, ensuring customer expectations are met according to established customer service standards Work towards departmental sales targets alongside the Estimators/OPC Nurture new business opportunities and maximise each sales opportunity Build and nurture customer relationships, coordinate open RFQs and maintain up-to-date bid register and customer status reports Carry out the high-level creation of the manufacturing planning routing within the Kinetic MRP/ERP system entering the customer data and operations, to enable set and run times to be furnished Carry out contract review of all new and repeat orders in line with the procedure Understand and translate customer drawings, specifications, quality and regulatory standards into an Engineering Method of Manufacture (MoM) Manage potential customer complaints, report on internal quality issues and provide feedback on any Customer Non-Conformance Reports (NCRs) received Assist with the close out NCR s/RCCA s as and when required Work with the NBD Manager and support new customer enquiries Candidate Requirements High level of customer services experience with focus on delivering value Working knowledge of industry, databases and appropriate software packages Analyse customer data, determine integrity, trends and generate insights to inform decisions for the relevant stakeholders Expertise in using ERP/WMS/CRM platforms, customers or otherwise, develop tools to automations and efficiency Develop long-terms plans, based on market trends, industry insights and achieve business and customer goals and manage the relationship Excellent interpersonal skills, the ability to explain complex concepts, scope clearly, lead training and support growth Effective leader, drive my example, ensure buying and champion change Right to work in the UK Why Work with JMC Aviation? At JMC Aviation, we specialise in aviation recruitment across engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles contract or permanent. Industry-leading compliance support Fast onboarding and documentation assistance Dedicated recruitment consultant Placements across the globe Extensive experience and knowledge of the aviation sector Compliance & Equal Opportunities JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations. GDPR In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).
Join a Dynamic Team as a Recruitment Team Leader! Are you a proactive Recruitment Team Leader ready to make a significant impact? Our client is seeking a talented Team Leader Recruitment Coordinator to support the small recruitment team, ensuring alignment with the needs of their expanding client base. If you thrive in a fast-paced environment and have a passion for customer service and connecting people with opportunities, this could be the perfect role for you! Job Title: Recruitment Team Leader Contract Type: Permanent position Salary: 30000 Location: Birmingham Culture: Friendly, supportive ,collaborative, hardworking, fast paced, busy, great office environment! Benefits: 24 days annual leave (plus your birthday off!), development, Great location a 4minute walk from Five Ways train station and 9 minutes from the tram station, great office culture, health insurance, free cinema tickets, and more! As a Recruitment Team Leader, you will: Lead full cycle recruitment, streamlining processes to boost speed and quality. Champion compliance by running regular audits to maintain top-tier standards. Source, evaluate, and onboard freelance linguists to meet current and future demand. Coach and empower your recruitment team to hit critical business goals. Track and analyse recruitment metrics, delivering clear insights to senior leadership. Represent the business at industry events, job fairs, and professional forums to elevate our brand. Create and execute innovative talent acquisition strategies to attract exceptional linguists. Collaborate with the Interpreting team to match recruitment efforts with language needs. Work with Marketing to run targeted campaigns and maximise digital reach. What We're Looking For: Strong track record of supporting and developing teams to deliver success. Experience of the recruitment process. Experience in a complex, fast-paced organisational environment. Ready to Take the Next Step? If you're excited about leading a recruitment team and making a significant impact, we want to hear from you! Apply now or email (url removed) to embark on an exciting journey as a Recruitment Team Leader. This is a permanent, full-time position that promises to be both challenging and rewarding. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 09, 2026
Full time
Join a Dynamic Team as a Recruitment Team Leader! Are you a proactive Recruitment Team Leader ready to make a significant impact? Our client is seeking a talented Team Leader Recruitment Coordinator to support the small recruitment team, ensuring alignment with the needs of their expanding client base. If you thrive in a fast-paced environment and have a passion for customer service and connecting people with opportunities, this could be the perfect role for you! Job Title: Recruitment Team Leader Contract Type: Permanent position Salary: 30000 Location: Birmingham Culture: Friendly, supportive ,collaborative, hardworking, fast paced, busy, great office environment! Benefits: 24 days annual leave (plus your birthday off!), development, Great location a 4minute walk from Five Ways train station and 9 minutes from the tram station, great office culture, health insurance, free cinema tickets, and more! As a Recruitment Team Leader, you will: Lead full cycle recruitment, streamlining processes to boost speed and quality. Champion compliance by running regular audits to maintain top-tier standards. Source, evaluate, and onboard freelance linguists to meet current and future demand. Coach and empower your recruitment team to hit critical business goals. Track and analyse recruitment metrics, delivering clear insights to senior leadership. Represent the business at industry events, job fairs, and professional forums to elevate our brand. Create and execute innovative talent acquisition strategies to attract exceptional linguists. Collaborate with the Interpreting team to match recruitment efforts with language needs. Work with Marketing to run targeted campaigns and maximise digital reach. What We're Looking For: Strong track record of supporting and developing teams to deliver success. Experience of the recruitment process. Experience in a complex, fast-paced organisational environment. Ready to Take the Next Step? If you're excited about leading a recruitment team and making a significant impact, we want to hear from you! Apply now or email (url removed) to embark on an exciting journey as a Recruitment Team Leader. This is a permanent, full-time position that promises to be both challenging and rewarding. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
INITIAL 3-MONTH CONTRACT IN BIRCHAM NEWTON Are you passionate about delivering high-quality products and services that make a real impact? My client is looking for an enthusiastic and organised Assistant Product Co-Ordinator to support their Product Team in the end-to-end delivery of customer-driven solutions that meet industry needs and objectives. This is a fantastic opportunity to work collaboratively across teams, develop your product knowledge, and contribute to the success of services that support the UK construction industry. Key Responsibilities: - Coordinate delivery activities across internal and external teams. - Monitor performance against service level agreements. - Support financial tracking and reporting for products and services. - Assist in resolving customer complaints and feedback. - Analyse data to inform product performance and delivery. - Share insights and reports across teams to support decision-making. - Build and maintain strong working relationships across the business and with external stakeholders. - Represent the company at internal and external meetings. Essential Skills & Experience: - Confident communicator across written, verbal, and face-to-face formats. - Strong customer focus and relationship-building skills. - Ability to work independently and as part of a team. - Excellent organisational and problem-solving abilities. - Numerate and computer-literate with attention to detail. - Experience in stakeholder engagement and customer service. Desirable: - Experience supporting product or service delivery. - Background in product/service or project management environments. This is an additional role required by the client, and the temp contract is initially for 3 months, but could be longer. The role is based in Bircham Newton, but hybrid working will be offered once fully trained. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
INITIAL 3-MONTH CONTRACT IN BIRCHAM NEWTON Are you passionate about delivering high-quality products and services that make a real impact? My client is looking for an enthusiastic and organised Assistant Product Co-Ordinator to support their Product Team in the end-to-end delivery of customer-driven solutions that meet industry needs and objectives. This is a fantastic opportunity to work collaboratively across teams, develop your product knowledge, and contribute to the success of services that support the UK construction industry. Key Responsibilities: - Coordinate delivery activities across internal and external teams. - Monitor performance against service level agreements. - Support financial tracking and reporting for products and services. - Assist in resolving customer complaints and feedback. - Analyse data to inform product performance and delivery. - Share insights and reports across teams to support decision-making. - Build and maintain strong working relationships across the business and with external stakeholders. - Represent the company at internal and external meetings. Essential Skills & Experience: - Confident communicator across written, verbal, and face-to-face formats. - Strong customer focus and relationship-building skills. - Ability to work independently and as part of a team. - Excellent organisational and problem-solving abilities. - Numerate and computer-literate with attention to detail. - Experience in stakeholder engagement and customer service. Desirable: - Experience supporting product or service delivery. - Background in product/service or project management environments. This is an additional role required by the client, and the temp contract is initially for 3 months, but could be longer. The role is based in Bircham Newton, but hybrid working will be offered once fully trained. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sales Coordinator Our Basingstoke Based client are looking for a Sales Coordinator to join their team. The Sales Coordinator will be responsible for carrying out sales activities as well as developing new sales strategies that in turn support the business in its growth. Salary- 35,000 per annum Benefits 33 days holiday inclusive of bank holidays Enhanced maternity and paternity Pension Health Care Free On site parking Duties Generating a strong sales pipeline Preparing monthly, quarterly and annual sales forecasts Set and track sales targets and KPI's Develop sales strategies to increase profit generated and further engage customers Collaborate with various departments to ensure maximum efficiency Managing relationships with international clients Using SAP as a data source Generating quotes Resolving customer queries Develop and maintain key market trends, insights and competitor activities Skills required Ability to work under pressure and meet deadlines Understanding of freight forwarding operations Understanding of international trade processes Experience working in a Sales position with duties in line with the above Experience using SAP or similar CRM system Proven customer service skills Excellent communication skills If you are interested, please call our branch on (phone number removed) or apply online today! Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Oct 03, 2025
Full time
Sales Coordinator Our Basingstoke Based client are looking for a Sales Coordinator to join their team. The Sales Coordinator will be responsible for carrying out sales activities as well as developing new sales strategies that in turn support the business in its growth. Salary- 35,000 per annum Benefits 33 days holiday inclusive of bank holidays Enhanced maternity and paternity Pension Health Care Free On site parking Duties Generating a strong sales pipeline Preparing monthly, quarterly and annual sales forecasts Set and track sales targets and KPI's Develop sales strategies to increase profit generated and further engage customers Collaborate with various departments to ensure maximum efficiency Managing relationships with international clients Using SAP as a data source Generating quotes Resolving customer queries Develop and maintain key market trends, insights and competitor activities Skills required Ability to work under pressure and meet deadlines Understanding of freight forwarding operations Understanding of international trade processes Experience working in a Sales position with duties in line with the above Experience using SAP or similar CRM system Proven customer service skills Excellent communication skills If you are interested, please call our branch on (phone number removed) or apply online today! Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Jonathan Lee Recruitment Ltd
Wellington, Shropshire
Are you a commercially-minded marketer who thrives on developing and delivering targeted, solution-led content strategies? We're looking for a Strategic Content Marketing Manager to join our client's team in Telford, supporting the growth of specific market segments in close collaboration with sales teams. Paying up to £45k with a hybrid set up this is an excellent opportunity for Strategic Content Marketer to manage end to end projects. I am keen to speak to anyone from the following industry sectors - Food, Packaging, Water, Plastics, Pharma, Biotech, Coating, Semi-conductor and Solar. Knoweldge in these industries are key to success within the role. About the Role This is a hands-on, end-to-end role focused on planning, executing, and analysing strategic marketing initiatives for defined target markets. Working alongside sales, you'll develop content that speaks directly to customer pain points and industry challenges - always solution-based, never product-first. You'll be responsible for taking marketing campaigns from conception through to delivery and post-campaign analysis. This is not a highly creative or design-heavy role - it's about strategic messaging, market alignment, and business impact. Key Responsibilities Conduct comprehensive research to understand target markets, customer pain points, and industry trends. Analyse competitors to identify opportunities for differentiation and market positioning. Identify innovative approaches and leverage industry trends. Develop UK-specific marketing strategies aligned with business objectives and global priorities. Create detailed campaign plans tailored to target markets, focused on brand awareness, lead generation and customer engagement. Produce high-quality, impactful marketing content, including articles, emails, white papers, case studies, webinars, trade show booth concepts, press releases, and social media posts. Proactively project manage campaigns to ensure they are executed on time and within budget. Monitor campaign performance and provide actionable insights to optimise future efforts. Work closely with global market coordinators, local sales teams, and marketing operations to ensure strategies and content align. Act as a bridge between local marketing needs and global marketing initiatives. Develop and leverage relations with relevant trade associations and industry groups to amplify content reach. Identify opportunities to attend or contribute content for association-led events, conferences, and webinars. What We're Looking For Proven experience in a B2B marketing or content strategy role, preferably in a solutions-based environment. You will come from one of the following industries - Food, Packaging, Water, Plastics, Pharma, Biotech, Coating, Semi-conductor and Solar. Strong commercial awareness and a customer-first mindset. Excellent communication and copywriting skills, with a clear and concise tone. Ability to manage multiple projects and priorities simultaneously. Comfortable working independently but collaborative in nature - especially with sales and global teams. This is a stand alone role managing projects rather than a team. What's on Offer A salary up to £45k per annum Hybrid working - 2 days in the office and 3 days at home. Supportive and collaborative team environment Opportunities to work on high-impact campaigns in focused market areas Ongoing professional development and training 25 days holiday plus bank holidays Work wear allowance. Pension scheme EAP programme to support mental health Benefits programme via BHSF, financial support, high street vouchers and discounts. Flexible working hours between 8am - 5pm. Location: This role is based in Telford, offering a fantastic opportunity to work in a vibrant and accessible location. Interested?: If this Content Marketing Manager role sounds like the perfect fit for your skills and ambitions, don't wait! Apply now to join a company where your creativity and expertise will drive success and innovation. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Oct 03, 2025
Full time
Are you a commercially-minded marketer who thrives on developing and delivering targeted, solution-led content strategies? We're looking for a Strategic Content Marketing Manager to join our client's team in Telford, supporting the growth of specific market segments in close collaboration with sales teams. Paying up to £45k with a hybrid set up this is an excellent opportunity for Strategic Content Marketer to manage end to end projects. I am keen to speak to anyone from the following industry sectors - Food, Packaging, Water, Plastics, Pharma, Biotech, Coating, Semi-conductor and Solar. Knoweldge in these industries are key to success within the role. About the Role This is a hands-on, end-to-end role focused on planning, executing, and analysing strategic marketing initiatives for defined target markets. Working alongside sales, you'll develop content that speaks directly to customer pain points and industry challenges - always solution-based, never product-first. You'll be responsible for taking marketing campaigns from conception through to delivery and post-campaign analysis. This is not a highly creative or design-heavy role - it's about strategic messaging, market alignment, and business impact. Key Responsibilities Conduct comprehensive research to understand target markets, customer pain points, and industry trends. Analyse competitors to identify opportunities for differentiation and market positioning. Identify innovative approaches and leverage industry trends. Develop UK-specific marketing strategies aligned with business objectives and global priorities. Create detailed campaign plans tailored to target markets, focused on brand awareness, lead generation and customer engagement. Produce high-quality, impactful marketing content, including articles, emails, white papers, case studies, webinars, trade show booth concepts, press releases, and social media posts. Proactively project manage campaigns to ensure they are executed on time and within budget. Monitor campaign performance and provide actionable insights to optimise future efforts. Work closely with global market coordinators, local sales teams, and marketing operations to ensure strategies and content align. Act as a bridge between local marketing needs and global marketing initiatives. Develop and leverage relations with relevant trade associations and industry groups to amplify content reach. Identify opportunities to attend or contribute content for association-led events, conferences, and webinars. What We're Looking For Proven experience in a B2B marketing or content strategy role, preferably in a solutions-based environment. You will come from one of the following industries - Food, Packaging, Water, Plastics, Pharma, Biotech, Coating, Semi-conductor and Solar. Strong commercial awareness and a customer-first mindset. Excellent communication and copywriting skills, with a clear and concise tone. Ability to manage multiple projects and priorities simultaneously. Comfortable working independently but collaborative in nature - especially with sales and global teams. This is a stand alone role managing projects rather than a team. What's on Offer A salary up to £45k per annum Hybrid working - 2 days in the office and 3 days at home. Supportive and collaborative team environment Opportunities to work on high-impact campaigns in focused market areas Ongoing professional development and training 25 days holiday plus bank holidays Work wear allowance. Pension scheme EAP programme to support mental health Benefits programme via BHSF, financial support, high street vouchers and discounts. Flexible working hours between 8am - 5pm. Location: This role is based in Telford, offering a fantastic opportunity to work in a vibrant and accessible location. Interested?: If this Content Marketing Manager role sounds like the perfect fit for your skills and ambitions, don't wait! Apply now to join a company where your creativity and expertise will drive success and innovation. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Resident Support Specialist Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Support Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Services Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Sep 24, 2025
Full time
Resident Support Specialist Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Support Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Services Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Resident Welfare Coordinator Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Welfare Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Welfare Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Sep 24, 2025
Full time
Resident Welfare Coordinator Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Welfare Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Welfare Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
