Keoghs are seeking an Assistant File Handler to join our Abuse and Social Care Team. This team have been involved in many precedent-setting cases and regularly handle cases in the appellate courts. Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. You will be working on complex claims of considerable sensitivity and profile with a varied caseload of defendant abuse and social care claims and litigation. Key Responsibilities To assist file handlers in progressing the files. Review and analysis of relevant documents Analysis of liability, quantum and causation Client liaison Compliance with court directions and timetables. Drafting documents and correspondence to clients/court/witnesses/claimants solicitors Instructing and liaising with Counsel/experts Completing and updating MI Achieve a chargeable target Assisting with the preparation of document bundles for hearings Compliance with client SLAs Skills, Knowledge & Expertise Demonstrable understanding of clients, colleagues and others Excellent communication skills Ability to prioritise tasks and to work under pressure Excellent organisational skills Adherence to guidelines and procedures The ability to work as part of a team and independently Previous experience of abuse or social care claims is desirable but not essential Previous experience of personal injury work is desirable but not essential. Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets. after successfully completing probation
Apr 21, 2026
Full time
Keoghs are seeking an Assistant File Handler to join our Abuse and Social Care Team. This team have been involved in many precedent-setting cases and regularly handle cases in the appellate courts. Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. You will be working on complex claims of considerable sensitivity and profile with a varied caseload of defendant abuse and social care claims and litigation. Key Responsibilities To assist file handlers in progressing the files. Review and analysis of relevant documents Analysis of liability, quantum and causation Client liaison Compliance with court directions and timetables. Drafting documents and correspondence to clients/court/witnesses/claimants solicitors Instructing and liaising with Counsel/experts Completing and updating MI Achieve a chargeable target Assisting with the preparation of document bundles for hearings Compliance with client SLAs Skills, Knowledge & Expertise Demonstrable understanding of clients, colleagues and others Excellent communication skills Ability to prioritise tasks and to work under pressure Excellent organisational skills Adherence to guidelines and procedures The ability to work as part of a team and independently Previous experience of abuse or social care claims is desirable but not essential Previous experience of personal injury work is desirable but not essential. Job Benefits 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets. after successfully completing probation
Claims Technician page is loaded Claims Technicianlocations: UK-London: Solent: Redhillposted on: Posted Todayjob requisition id: R70375By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top CompaniesCertified as a Great Place to Work(R) Fortune Best Workplaces in Financial Services & InsuranceClaims Technician Claims Technician - Commercial Property Be the calm voice claimants rely on to get their lives back on track. Job Location: London Job Type: Permanent Remuneration : Competitive salary taking into account skills, experience and qualifications We have a fantastic opportunity for Claims Technicians in London As a Claims Handler in our Commercial Property Claims team, you will manage claims from the first notification of loss through to settlement. You will have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors, and other stakeholders to identify the best solution to support the customer and resolve their claim.As an industry leader in innovating digital solutions, you will have access to a variety of technologies to support you and enhance the customer journey. Access to the latest video technology will provide you with the opportunity to access customer properties and liaise with suppliers on-site where appropriate during the claims process.Your key responsibilities will include acting as the single contact point for customers and suppliers, managing claims, information, and supplier projects, and controlling all costs and payments. The successful candidate will be responsible for delivering the highest technical quality, always with customer experience in mind. You will be an excellent communicator, self-motivated, and disciplined. Flexibility and willingness to embrace change are essential, along with an enthusiasm for industry-leading technology.This is an exciting and rewarding role within a motivated and friendly team, offering the opportunity to progress in the claims arena for the right person. If you're passionate about delivering excellence and eager to grow, we want to hear from you!# The skills you will have when you apply: Experience in managing claims across multiple clients : Previous experience in a claims environment is essential. Excellent communication skills : You will interact with policyholders, insurers, contractors, and other stakeholders. You'll need to explain complex details clearly and negotiate fair settlements for all parties involved. Commitment to professional development : A dedication to working towards the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential. The skills that will be developed once working: We will provide all the Sedgwick specific training you need to thrive in this role What we'll give you for this role: Remuneration & more Competitive salary taking into account skills, experience and qualifications A Self Invested Personal Pension Scheme (SIPP) Holiday allowance of 25 days plus bank holidays Flexible working from our office or your home Health & support Private healthcare plan (including pre-existing conditions) Life assurance Group Income Protection Other benefits Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications Employee assistance programme for employee wellbeing Discounts on various products and services# This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.# Next steps for you: If you're unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.locations: 3 Locationsposted on: Posted Today Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see
Apr 20, 2026
Full time
Claims Technician page is loaded Claims Technicianlocations: UK-London: Solent: Redhillposted on: Posted Todayjob requisition id: R70375By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top CompaniesCertified as a Great Place to Work(R) Fortune Best Workplaces in Financial Services & InsuranceClaims Technician Claims Technician - Commercial Property Be the calm voice claimants rely on to get their lives back on track. Job Location: London Job Type: Permanent Remuneration : Competitive salary taking into account skills, experience and qualifications We have a fantastic opportunity for Claims Technicians in London As a Claims Handler in our Commercial Property Claims team, you will manage claims from the first notification of loss through to settlement. You will have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors, and other stakeholders to identify the best solution to support the customer and resolve their claim.As an industry leader in innovating digital solutions, you will have access to a variety of technologies to support you and enhance the customer journey. Access to the latest video technology will provide you with the opportunity to access customer properties and liaise with suppliers on-site where appropriate during the claims process.Your key responsibilities will include acting as the single contact point for customers and suppliers, managing claims, information, and supplier projects, and controlling all costs and payments. The successful candidate will be responsible for delivering the highest technical quality, always with customer experience in mind. You will be an excellent communicator, self-motivated, and disciplined. Flexibility and willingness to embrace change are essential, along with an enthusiasm for industry-leading technology.This is an exciting and rewarding role within a motivated and friendly team, offering the opportunity to progress in the claims arena for the right person. If you're passionate about delivering excellence and eager to grow, we want to hear from you!# The skills you will have when you apply: Experience in managing claims across multiple clients : Previous experience in a claims environment is essential. Excellent communication skills : You will interact with policyholders, insurers, contractors, and other stakeholders. You'll need to explain complex details clearly and negotiate fair settlements for all parties involved. Commitment to professional development : A dedication to working towards the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential. The skills that will be developed once working: We will provide all the Sedgwick specific training you need to thrive in this role What we'll give you for this role: Remuneration & more Competitive salary taking into account skills, experience and qualifications A Self Invested Personal Pension Scheme (SIPP) Holiday allowance of 25 days plus bank holidays Flexible working from our office or your home Health & support Private healthcare plan (including pre-existing conditions) Life assurance Group Income Protection Other benefits Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications Employee assistance programme for employee wellbeing Discounts on various products and services# This isn't just a position, it's a pivotal role in shaping our industry At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education - all available to you starting from your very first day.You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.# Next steps for you: If you're unsure whether you have all the skills needed then do apply - we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person). is an Equal Opportunity Employer.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.locations: 3 Locationsposted on: Posted Today Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: £29,764 to £33,899 Plus up to £2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37 click apply for full job details
Apr 20, 2026
Full time
Job Title: Third Party Property Damage Senior Claims Handler Location: Liverpool Salary: £29,764 to £33,899 Plus up to £2,500 performance related bonus per annum, once established within your role Job Type: Permanent, Full Time Working Hours: 37 click apply for full job details
Overview Our client is looking to recruit a Subsidence / Property Claims handler within their Property TPA Division. Responsibilities Provide first class customer service to customers, clients, and colleagues. Pro-actively manage all claims to conclusion to meet client-specific service level criteria. Work closely alongside a national team of field Adjusters and manage your own caseload of subsidence claims through to settlement. Write full and detailed reports for insurers, including recommendations for settlement. Liaise with insurers, policyholders, contractors, and other parties to settle claims proactively. Apply Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims. / Job Ref: CD259. For all other vacancies, take a look at our website - exchange-street.co.uk
Apr 20, 2026
Full time
Overview Our client is looking to recruit a Subsidence / Property Claims handler within their Property TPA Division. Responsibilities Provide first class customer service to customers, clients, and colleagues. Pro-actively manage all claims to conclusion to meet client-specific service level criteria. Work closely alongside a national team of field Adjusters and manage your own caseload of subsidence claims through to settlement. Write full and detailed reports for insurers, including recommendations for settlement. Liaise with insurers, policyholders, contractors, and other parties to settle claims proactively. Apply Interested applicants should apply online or forward their CVs to Craig Dyson at Exchange Street Claims. / Job Ref: CD259. For all other vacancies, take a look at our website - exchange-street.co.uk
Job Title - Admin/ Planner Location - Near Dartford Salary - GBP28000 to GBP3000 My well established client is looking for an Insurance Claims Handler who will be responsible for managing insurance claims from initial notification through to settlement. The role involves investigating claims, assessing validity, liaising with clients and third parties, and ensuring fair and timely resolution in line with policy terms. Key Responsibilities Receive and process new insurance claims (via phone, email, or online systems) Review policy coverage to determine validity of claims Investigate claims by gathering evidence, statements, and documentation Liaise with policyholders, insurers, brokers, and third parties (e.g. solicitors, loss adjusters) Assess liability and negotiate settlements Detect and escalate potentially fraudulent claims Maintain accurate and up-to-date claim records Ensure compliance with regulatory and company standards Provide excellent customer service throughout the claims process Meet KPIs such as claim resolution time and customer satisfaction Required Skills & Competencies Strong analytical and problem-solving skills Excellent communication (written and verbal) Attention to detail and accuracy Negotiation and decision-making ability Customer service orientation Ability to manage workload and prioritise tasks Resilience and ability to handle challenging situations Qualifications & Experience Previous experience in insurance, claims handling, or financial services (often preferred) GCSEs/A-levels (or equivalent); degree is beneficial but not always required
Apr 20, 2026
Full time
Job Title - Admin/ Planner Location - Near Dartford Salary - GBP28000 to GBP3000 My well established client is looking for an Insurance Claims Handler who will be responsible for managing insurance claims from initial notification through to settlement. The role involves investigating claims, assessing validity, liaising with clients and third parties, and ensuring fair and timely resolution in line with policy terms. Key Responsibilities Receive and process new insurance claims (via phone, email, or online systems) Review policy coverage to determine validity of claims Investigate claims by gathering evidence, statements, and documentation Liaise with policyholders, insurers, brokers, and third parties (e.g. solicitors, loss adjusters) Assess liability and negotiate settlements Detect and escalate potentially fraudulent claims Maintain accurate and up-to-date claim records Ensure compliance with regulatory and company standards Provide excellent customer service throughout the claims process Meet KPIs such as claim resolution time and customer satisfaction Required Skills & Competencies Strong analytical and problem-solving skills Excellent communication (written and verbal) Attention to detail and accuracy Negotiation and decision-making ability Customer service orientation Ability to manage workload and prioritise tasks Resilience and ability to handle challenging situations Qualifications & Experience Previous experience in insurance, claims handling, or financial services (often preferred) GCSEs/A-levels (or equivalent); degree is beneficial but not always required
An excellent opportunity for a Motor Claims Handler to join a specialist insurance services organisation that manages claims on behalf of a specialist insurer, with a focus on high net worth motor claims. The Role: You will handle motor claims from first notification through to settlement within delegated authority, ensuring each claim is managed efficiently and in line with agreed service standar click apply for full job details
Apr 19, 2026
Full time
An excellent opportunity for a Motor Claims Handler to join a specialist insurance services organisation that manages claims on behalf of a specialist insurer, with a focus on high net worth motor claims. The Role: You will handle motor claims from first notification through to settlement within delegated authority, ensuring each claim is managed efficiently and in line with agreed service standar click apply for full job details
Established in 2009, we are an FCA-regulated claims management company serving customers throughout the UK. We specialise in accident management, credit hire and personal injury claims. We handle motor accident claims, including those involving cars, vans, motorbikes, and cycles. We are seeking experienced OIC claim handlers to efficiently and effectively process claims, deliver exceptional customer service, and achieve positive outcomes for our clients. Responsibilities Manage personal injury claims resulting from road traffic accidents Process vehicle damage claims and credit hire claims Ensure files are handled promptly, accurately, and efficiently Communicate professionally with clients, insurers, and third parties Deliver excellent customer service while working towards favourable outcomes Qualifications Knowledge of personal injury claims, RTA claims handling, and credit hire claims Experience in client communication, negotiation, and providing high-quality customer service Strong understanding of legal documentation and claims processing procedures Excellent organisational skills, with the ability to prioritise and multitask effectively Ability to work independently and collaboratively as part of a team Qualifications in Law, Paralegal Studies, or a related discipline is advantageous but not essential Experience within a solicitor's office or the insurance sector is advantageous Employment Details Type: Full-time Industry: Legal Services This is a full-time, on-site position based in Stratford, London, E15 .
Apr 19, 2026
Full time
Established in 2009, we are an FCA-regulated claims management company serving customers throughout the UK. We specialise in accident management, credit hire and personal injury claims. We handle motor accident claims, including those involving cars, vans, motorbikes, and cycles. We are seeking experienced OIC claim handlers to efficiently and effectively process claims, deliver exceptional customer service, and achieve positive outcomes for our clients. Responsibilities Manage personal injury claims resulting from road traffic accidents Process vehicle damage claims and credit hire claims Ensure files are handled promptly, accurately, and efficiently Communicate professionally with clients, insurers, and third parties Deliver excellent customer service while working towards favourable outcomes Qualifications Knowledge of personal injury claims, RTA claims handling, and credit hire claims Experience in client communication, negotiation, and providing high-quality customer service Strong understanding of legal documentation and claims processing procedures Excellent organisational skills, with the ability to prioritise and multitask effectively Ability to work independently and collaboratively as part of a team Qualifications in Law, Paralegal Studies, or a related discipline is advantageous but not essential Experience within a solicitor's office or the insurance sector is advantageous Employment Details Type: Full-time Industry: Legal Services This is a full-time, on-site position based in Stratford, London, E15 .
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Apr 18, 2026
Full time
As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role.
Exchange Street Claims Ltd is looking for a Domestic Property Claims Handler to manage and process domestic claims effectively. The position requires excellent customer service skills and experience in claims management, making it a pivotal role in providing support to policyholders throughout the claims process. If you're looking to join a dynamic team aimed at ensuring a seamless experience for clients, this could be a great opportunity for you.
Apr 18, 2026
Full time
Exchange Street Claims Ltd is looking for a Domestic Property Claims Handler to manage and process domestic claims effectively. The position requires excellent customer service skills and experience in claims management, making it a pivotal role in providing support to policyholders throughout the claims process. If you're looking to join a dynamic team aimed at ensuring a seamless experience for clients, this could be a great opportunity for you.
Cross Class Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Cross Class Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
Apr 18, 2026
Full time
Cross Class Claims Handler Monday-Friday 9am-5pm (1 day from home) Salary up 40,000 DOE Leeds We are seeking a Cross Class Claims Handler to join our dynamic team. The successful candidate will be responsible for managing and processing claims, ensuring our clients receive efficient and effective claims handling services. This role demands analytical skills, and the ability to deliver outstanding customer service. Roles & Responsibilities: As a Cross Class Claims Handler, you will be responsible for the following: Claims Management: Handle a diverse portfolio of insurance claims across various lines of business, including but not limited to property, casualty, liability, and commercial insurance. Client Advocacy: Act as the primary point of contact for clients throughout the claims process, advocating on their behalf to ensure fair and timely resolution of claims. Negotiation: Negotiate with insurers and third-party representatives to achieve optimal claim settlements, taking into account policy terms, legal considerations, and client interests. Documentation: Prepare and maintain accurate records of claim-related communications, activities, and payments, ensuring compliance with company procedures and regulatory requirements. Customer Service: Provide responsive and empathetic customer service to clients, addressing inquiries, concerns, and requests for assistance related to claims. Loss Prevention: Identify and implement proactive measures to minimise the risk of claims, such as recommending risk management strategies and coverage enhancements to clients. Continuous Improvement: Stay abreast of industry developments, emerging trends, and changes in insurance regulations to enhance expertise and improve claims handling practices. Key Relationships: Clients: Build and maintain strong relationships with clients, serving as a trusted advisor and advocate in navigating the claims process. Insurers: Collaborate with insurers to facilitate claims processing, negotiate settlements, and resolve coverage disputes on behalf of clients. Third-Party Service Providers: Coordinate with loss adjusters, solicitors, repair contractors, and other external partners to support claims handling efforts and expedite resolutions. Internal Teams: Work closely with our Account Executives and other internal departments to ensure seamless coordination and communication throughout the claims lifecycle. Qualifications/Key Skills Required: Experience in claims handling within an insurance broker or similar environment. Excellent communication and interpersonal skills. Attention to detail and accuracy in data entry and documentation. Ability to work effectively in a fast-paced environment. Proficiency in insurance software (Acturis desirable) and Microsoft Office suite. Problem-solving and decision-making abilities. Client-focused mindset with a commitment to delivering exceptional service. Benefits: 33 days holiday Free parking Income protection Fully paid training Pension contribution Excellent progression Interested in knowing more? CLICK APPLY.
Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: 26,937 per annum plus bonus potential of up to 1500 annual bonus after successful probation. Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What's involved: The role requires taking ownership of a portfolio of property damage claims Investigating and making decisions on indemnity, liability and quantum Actively driving down the cost of claims through the application of accurate and appropriate claim strategies. Effective file and portfolio management. We are looking for people with: Ability to learn new skills and adapt to changing requirements. A positive attitude and a GROWTH mindset. Strong organisation skills and the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
Apr 18, 2026
Full time
Job Title: Customer Service Property Damage Claims Handler Location: Liverpool Salary: 26,937 per annum plus bonus potential of up to 1500 annual bonus after successful probation. Job Type: Permanent, Full Time Working Hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm Bored in your current role? Looking to change direction or take the next step in your insurance career? Want more than just a job? Looking for an employer who is as passionate about your success as you are? We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK. Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre. What's involved: The role requires taking ownership of a portfolio of property damage claims Investigating and making decisions on indemnity, liability and quantum Actively driving down the cost of claims through the application of accurate and appropriate claim strategies. Effective file and portfolio management. We are looking for people with: Ability to learn new skills and adapt to changing requirements. A positive attitude and a GROWTH mindset. Strong organisation skills and the ability to prioritise tasks. Ability to fact find and analyse information to result in accurate decision making. Knowledge of the Civil Procedure Rules and/or previous claims handling experience an advantage Grow with Acorn: At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind: If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check. Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Property Damage Claims Handler may also be considered for this role.
Operations Assistant - Insurance (Underwriting & Claims Support) Location: London Company: Underwriting Agency and MGA About the Company A specialist underwriting and claims Managing General Agent (MGA) This is an exciting opportunity to join a growing, collaborative and high-performing operations team at the heart of London's insurance market. The Opportunity We are looking for a proactive and detail-oriented Operations Assistant to support both underwriting and claims functions. This is a varied and hands on role, ideal for someone with insurance experience who is keen to develop their career within a dynamic MGA environment. You will play a key role in ensuring the smooth running of day to day operations, working closely with underwriters, claims handlers, brokers and insureds. Key Responsibilities Underwriting Support Assist with the renewal process, including requesting and processing proposal forms Input and manage data within internal systems Produce rating sheets using Excel Process policy adjustments and endorsements Generate policy documentation Liaise with brokers, insureds and internal teams Support payment plan setup with accounts Claims Support Log and process new claims into internal systems Prepare files and allocate to Claims Handlers Maintain claims diary systems Manage correspondence and file requests Produce and distribute bordereaux reports General & Operational Duties Maintain departmental procedures and documentation Provide professional support to brokers and clients Assist with general office duties and reception cover when required Contribute to a positive team culture and continuous improvement About You Previous insurance experience is essential Background in operations or administration within financial services Strong attention to detail and organisational skills Confident using Microsoft Excel and Word Excellent written and verbal communication skills A team player with a proactive, "can-do" attitude Able to manage workload effectively and meet deadlines Why Join? Join a respected and growing MGA within the London market Gain exposure across both underwriting and claims functions Work in a collaborative, supportive and professional environment
Apr 18, 2026
Full time
Operations Assistant - Insurance (Underwriting & Claims Support) Location: London Company: Underwriting Agency and MGA About the Company A specialist underwriting and claims Managing General Agent (MGA) This is an exciting opportunity to join a growing, collaborative and high-performing operations team at the heart of London's insurance market. The Opportunity We are looking for a proactive and detail-oriented Operations Assistant to support both underwriting and claims functions. This is a varied and hands on role, ideal for someone with insurance experience who is keen to develop their career within a dynamic MGA environment. You will play a key role in ensuring the smooth running of day to day operations, working closely with underwriters, claims handlers, brokers and insureds. Key Responsibilities Underwriting Support Assist with the renewal process, including requesting and processing proposal forms Input and manage data within internal systems Produce rating sheets using Excel Process policy adjustments and endorsements Generate policy documentation Liaise with brokers, insureds and internal teams Support payment plan setup with accounts Claims Support Log and process new claims into internal systems Prepare files and allocate to Claims Handlers Maintain claims diary systems Manage correspondence and file requests Produce and distribute bordereaux reports General & Operational Duties Maintain departmental procedures and documentation Provide professional support to brokers and clients Assist with general office duties and reception cover when required Contribute to a positive team culture and continuous improvement About You Previous insurance experience is essential Background in operations or administration within financial services Strong attention to detail and organisational skills Confident using Microsoft Excel and Word Excellent written and verbal communication skills A team player with a proactive, "can-do" attitude Able to manage workload effectively and meet deadlines Why Join? Join a respected and growing MGA within the London market Gain exposure across both underwriting and claims functions Work in a collaborative, supportive and professional environment
A leading claims management firm is seeking a claims handler for a remote position specializing in household claims. The ideal candidate will have experience with high net worth policies and strong communication skills to manage client expectations effectively. You will work with brokers and insurers, ensuring a smooth claims process from notification to settlement. Support for obtaining required qualifications is provided, fostering a culture of development within the team.
Apr 18, 2026
Full time
A leading claims management firm is seeking a claims handler for a remote position specializing in household claims. The ideal candidate will have experience with high net worth policies and strong communication skills to manage client expectations effectively. You will work with brokers and insurers, ensuring a smooth claims process from notification to settlement. Support for obtaining required qualifications is provided, fostering a culture of development within the team.
Our client, a leading global insurance company is looking to recruit Motor Claims Handlers to work on a hybrid basis attached to their Manchester office. Reporting to the Claims Supervisor, the successful candidate will be expected to proactively record, and process Motor claims from cradle to grave in accordance with principles and procedures, and to maintain files within service standards. You will deal with all aspects of a motor claim from the day it's reported to the day it's settled. You may have only dealt with one element of a motor claim in your current role, FNOL, vehicle repairs, credit hire or injury etc but if you are looking for an opportunity to develop fully, dealing with every aspect then we have the opening for you. They will encourage and eventually look ahead to you having full case ownership, recognising, and conducting all of the appropriate investigations necessary to determine liability from first report, and then driving your own claims caseload to settlement as quickly as possible. Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD219. For all other vacancies, take a look at our website - exchange-street.co.uk
Apr 18, 2026
Full time
Our client, a leading global insurance company is looking to recruit Motor Claims Handlers to work on a hybrid basis attached to their Manchester office. Reporting to the Claims Supervisor, the successful candidate will be expected to proactively record, and process Motor claims from cradle to grave in accordance with principles and procedures, and to maintain files within service standards. You will deal with all aspects of a motor claim from the day it's reported to the day it's settled. You may have only dealt with one element of a motor claim in your current role, FNOL, vehicle repairs, credit hire or injury etc but if you are looking for an opportunity to develop fully, dealing with every aspect then we have the opening for you. They will encourage and eventually look ahead to you having full case ownership, recognising, and conducting all of the appropriate investigations necessary to determine liability from first report, and then driving your own claims caseload to settlement as quickly as possible. Interested applicants should apply online or forward their CV's to Craig Dyson at Exchange Street Claims / Job Ref: CD219. For all other vacancies, take a look at our website - exchange-street.co.uk
This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process. Job Description: Claims Operations Technician The Claims Operations Technician is crucial for the daily functioning of our Claims Department, providing operational support to various stakeholders and overseeing offshored processes. They ensure data accuracy, offer assistance with end-user applications, and actively participate in change activities like London Market reform and SME initiatives. Their role is integral to maintaining efficiency, compliance, and continuous improvement within our organization, contributing significantly to our collective success. Perform various operational tasks to execute the operations of AXIS' Global Markets Claims team, including system coding, exception management, and various follow up activities. Facilitate and support the management of offshored processes (e.g. FNOL, payment requisitions, financial updates, third party fee payments, sanction checks, claim history reporting, bordereaux processing etc). Support the oversight of third-party business partners and the monitoring of outsource contracts (e.g. DXC Delegated Lead Claims, Express Bordereaux and Static Claims) to ensure compliance with contractual and regulatory requirements. Generate, populate, and review reporting templates detailing Claims activity and performance. Create and maintain process documentation to support consistent and accurate handling of Claims tasks. Assistance and participation in specific projects e.g., Faster Claims Payments Provide operational support and guidance to Claim Handlers and work to resolve queries related to claims applications, processes, financial discrepancies etc. Assign Event Coding and process exceptional Syndicate Claims Messages (SCM's) and Underwriting Syndicate Messages (USM's) that are referred onshore by the Offshore Team. Ensure data quality and record accurate information in accord with strict Company deadlines and consistent with the AXIS Data Policy. Provide system and application support to include User Acceptance Testing (UAT) and Market. Acceptance Testing (MAT), as required. Activities to be performed in compliance with Company policy, procedures and regulatory requirements (PRA,FCA and Lloyd's Minimum Standards). Promptly notify relevant parties of any perceived risks or failures to existing activity or control measures. Develop detailed understanding and usage of internal and market systems (e.g. DOCOsoft, IRIS, RiskWrite, CRS, ECF2 and IMR). Stakeholder engagement to include Claims Adjusters, Business Technology Solutions, Internal and External Audit, Finance, Operations, Change and system service providers (e.g. DOCOsoft). Support the ongoing development of the Claims function to drive continuous process improvement and operational efficiency ensuring processes meet the business requirements. Support regulatory requirements through transactional evidence collection, process demonstrations, and documentation walkthroughs.You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role. About You: We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals. What you need to have: Strong ability to use initiative, be curious and proactive. Educated to A level standard. Numerate, analytical and solution focused mindset while working to deadlines. Experience with Excel, MS Outlook, Word and PowerPoint. Proven track record of showing initiative and curiosity in previous roles. Planning and organisational skills, with the ability to manage own time alongside a diverse portfolio of projects. What we prefer you to have: Previous experience working within a Lloyd's, London Market Insurer and/or Claims Claims Operations function is an advantage, but not essential. Intermediate to advanced experience with Excel, MS Outlook, Word and PowerPoint. Ability to present information in a concise fashion relevant to the audience. Role Factors: Be in the office 3 days per week What we offer: You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.Rewarding. Challenging. Meaningful.We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry.Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company.We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.
Apr 18, 2026
Full time
This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process. Job Description: Claims Operations Technician The Claims Operations Technician is crucial for the daily functioning of our Claims Department, providing operational support to various stakeholders and overseeing offshored processes. They ensure data accuracy, offer assistance with end-user applications, and actively participate in change activities like London Market reform and SME initiatives. Their role is integral to maintaining efficiency, compliance, and continuous improvement within our organization, contributing significantly to our collective success. Perform various operational tasks to execute the operations of AXIS' Global Markets Claims team, including system coding, exception management, and various follow up activities. Facilitate and support the management of offshored processes (e.g. FNOL, payment requisitions, financial updates, third party fee payments, sanction checks, claim history reporting, bordereaux processing etc). Support the oversight of third-party business partners and the monitoring of outsource contracts (e.g. DXC Delegated Lead Claims, Express Bordereaux and Static Claims) to ensure compliance with contractual and regulatory requirements. Generate, populate, and review reporting templates detailing Claims activity and performance. Create and maintain process documentation to support consistent and accurate handling of Claims tasks. Assistance and participation in specific projects e.g., Faster Claims Payments Provide operational support and guidance to Claim Handlers and work to resolve queries related to claims applications, processes, financial discrepancies etc. Assign Event Coding and process exceptional Syndicate Claims Messages (SCM's) and Underwriting Syndicate Messages (USM's) that are referred onshore by the Offshore Team. Ensure data quality and record accurate information in accord with strict Company deadlines and consistent with the AXIS Data Policy. Provide system and application support to include User Acceptance Testing (UAT) and Market. Acceptance Testing (MAT), as required. Activities to be performed in compliance with Company policy, procedures and regulatory requirements (PRA,FCA and Lloyd's Minimum Standards). Promptly notify relevant parties of any perceived risks or failures to existing activity or control measures. Develop detailed understanding and usage of internal and market systems (e.g. DOCOsoft, IRIS, RiskWrite, CRS, ECF2 and IMR). Stakeholder engagement to include Claims Adjusters, Business Technology Solutions, Internal and External Audit, Finance, Operations, Change and system service providers (e.g. DOCOsoft). Support the ongoing development of the Claims function to drive continuous process improvement and operational efficiency ensuring processes meet the business requirements. Support regulatory requirements through transactional evidence collection, process demonstrations, and documentation walkthroughs.You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role. About You: We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals. What you need to have: Strong ability to use initiative, be curious and proactive. Educated to A level standard. Numerate, analytical and solution focused mindset while working to deadlines. Experience with Excel, MS Outlook, Word and PowerPoint. Proven track record of showing initiative and curiosity in previous roles. Planning and organisational skills, with the ability to manage own time alongside a diverse portfolio of projects. What we prefer you to have: Previous experience working within a Lloyd's, London Market Insurer and/or Claims Claims Operations function is an advantage, but not essential. Intermediate to advanced experience with Excel, MS Outlook, Word and PowerPoint. Ability to present information in a concise fashion relevant to the audience. Role Factors: Be in the office 3 days per week What we offer: You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.Rewarding. Challenging. Meaningful.We are shaping the direction of Insurance and Reinsurance during a critical and exciting time for the industry.Whether you are a student approaching graduation or a seasoned professional looking for a new environment, AXIS has the right challenges and career opportunities for you. At AXIS, we value each individual and recognize that attracting and retaining the right people is essential to the success of our company.We offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.
Our Costs team in Southampton are seeking to recruit a Junior Costs Negotiator / Costs Draftsperson. The Costs team deal with the high value costs that run along side the complex injury team dealing with RTA, EL and PL cases. The role of costs negotiator will be to assess and settle claims for costs and to deal with all procedural aspects up to agreement or assessment. It is important that you can quickly review files & formulate initial costs strategy, provide comprehensive advice to clients, commence early telephone negotiations with other side and liaise, as required, with Insurers throughout the life of the file. You need to be able to build strong working relationships with both your colleagues in Costs and with the wider business. This is an exciting opportunity for either a junior costs handler, who has a base knowledge of cost handling and negotiation and is looking to develop their career and take the next step or a law graduate looking for their first role. Full training and supervision will be provided, therefore extensive costs experience is not required. Key Responsibilities Setting strategies and negotiating costs Drafting the following documents: Chronology Costs Strategy Document Points of Dispute Interlocutory applications (basic) Part 18 requests Consent orders Evidential Reviews and Assessments Carrying out detailed review of file and preparing chronology Assessing claim for costs and setting strategy/reserves Assessing replies Reviews of incoming disclosure and documentary evidence Referral for supervision Assessing outcome of PA Reporting Drafting advice on NDA files to client. Preparing outcome reports once the case has concluded Preparing non-strategic updates to client on cases assisting lead on Settlement Negotiations Assessing part 36 offers/other settlement proposals Negotiation with third party Completing MI; payment request and outcome report to client To ensure compliance with the SRA Standards & Regulations Skills, Knowledge & Expertise English & Maths GCSE grade A to C/Level 5 or equivalent Evidence of wanting to work in a legal role shown either through education or previous work experience A basic understanding of the Costs role and what the department does IT literate (Microsoft Office) Organisational skills particularly the ability to prioritise and multitask Interpersonal skills Oral communication Customer services skills Ability to work as part of a team Ability to work independently Ability to take initiative Attention to detail An understanding of client needs/requirements Proficient use of a case management system Desirable Legal office experience Previous experience held in a file handling role Use of a Case management system Degree/Equivalent experience/qualification Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 18, 2026
Full time
Our Costs team in Southampton are seeking to recruit a Junior Costs Negotiator / Costs Draftsperson. The Costs team deal with the high value costs that run along side the complex injury team dealing with RTA, EL and PL cases. The role of costs negotiator will be to assess and settle claims for costs and to deal with all procedural aspects up to agreement or assessment. It is important that you can quickly review files & formulate initial costs strategy, provide comprehensive advice to clients, commence early telephone negotiations with other side and liaise, as required, with Insurers throughout the life of the file. You need to be able to build strong working relationships with both your colleagues in Costs and with the wider business. This is an exciting opportunity for either a junior costs handler, who has a base knowledge of cost handling and negotiation and is looking to develop their career and take the next step or a law graduate looking for their first role. Full training and supervision will be provided, therefore extensive costs experience is not required. Key Responsibilities Setting strategies and negotiating costs Drafting the following documents: Chronology Costs Strategy Document Points of Dispute Interlocutory applications (basic) Part 18 requests Consent orders Evidential Reviews and Assessments Carrying out detailed review of file and preparing chronology Assessing claim for costs and setting strategy/reserves Assessing replies Reviews of incoming disclosure and documentary evidence Referral for supervision Assessing outcome of PA Reporting Drafting advice on NDA files to client. Preparing outcome reports once the case has concluded Preparing non-strategic updates to client on cases assisting lead on Settlement Negotiations Assessing part 36 offers/other settlement proposals Negotiation with third party Completing MI; payment request and outcome report to client To ensure compliance with the SRA Standards & Regulations Skills, Knowledge & Expertise English & Maths GCSE grade A to C/Level 5 or equivalent Evidence of wanting to work in a legal role shown either through education or previous work experience A basic understanding of the Costs role and what the department does IT literate (Microsoft Office) Organisational skills particularly the ability to prioritise and multitask Interpersonal skills Oral communication Customer services skills Ability to work as part of a team Ability to work independently Ability to take initiative Attention to detail An understanding of client needs/requirements Proficient use of a case management system Desirable Legal office experience Previous experience held in a file handling role Use of a Case management system Degree/Equivalent experience/qualification Job Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service - after 1 years' service Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business click apply for full job details
Apr 17, 2026
Full time
Senior Technical Claims Handler Remote We are looking for an experienced Senior Technical Claims Handler to join our Large Loss team. This is a key technical role responsible for managing a portfolio of complex motor claims, primarily high value bodily injury cases, while also acting as a technical referral point for colleagues across the business click apply for full job details
Exchange Street Claims ltd
Birmingham, Staffordshire
Overview As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role. Responsibilities Manage domestic property claims from initial assessment through to settlement. Conduct on-site inspections and assess damages. Liaise with policyholders and negotiate settlements. Work closely with the claims team to ensure prompt and fair resolution of claims. Provide support and guidance to customers throughout the claims process. Qualifications Experience as a property claims handler is preferred, with an interest in progressing to a field role.
Apr 17, 2026
Full time
Overview As a Trainee Property Adjuster, you will be responsible for managing domestic property claims from initial assessment through to settlement. This role involves conducting on-site inspections, assessing damages, liaising with policyholders, and negotiating settlements. You will work closely with our claims team to ensure prompt and fair resolution of claims, providing support and guidance to our valued customers throughout the process. This would suit an experienced property claims handler who wants to progress to a field role. Responsibilities Manage domestic property claims from initial assessment through to settlement. Conduct on-site inspections and assess damages. Liaise with policyholders and negotiate settlements. Work closely with the claims team to ensure prompt and fair resolution of claims. Provide support and guidance to customers throughout the claims process. Qualifications Experience as a property claims handler is preferred, with an interest in progressing to a field role.
Insurance Claims Team Lead - Fully Remote - UK My client, is looking for a permanent Claims Team Lead. This is a fully remote role, you must have at least 3 years working on the following Gadgets and Warranties claims Property claims experience (buildings, contents, renters, commercial, and personal property) This role is ideal for either: an existing Claims Lead who wants to move faster, or a strong Claims Handler who is ready to step up into leadership
Apr 17, 2026
Full time
Insurance Claims Team Lead - Fully Remote - UK My client, is looking for a permanent Claims Team Lead. This is a fully remote role, you must have at least 3 years working on the following Gadgets and Warranties claims Property claims experience (buildings, contents, renters, commercial, and personal property) This role is ideal for either: an existing Claims Lead who wants to move faster, or a strong Claims Handler who is ready to step up into leadership
This role offers an excellent opportunity lead an incredible team of credit hire handlers. The main purpose of the Team Leader is to encourage, mentor and develop all members of the team technically to enable them to achieve their maximum potential. To lead the team to meet objectives and deliver their work standards as agreed in the client's SLA, while delivering against KPI's and targets with a view to continuously improving the quality of the teams work. This is a fantastic opportunity to become part of an incredible team and have an input in to our strategies and assist in developing them from a tactical perspective. Key Responsibilities •Being accountable for the operational performance of a team, with targets aligned to;•Individual handler productivity•Attainment of client KPIs including SLA management and indemnity spend•Robust control of internal billing procedures•Authority based technical supervision of credit hire arguments•Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis•Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning•Maximising the personal development of team members, identifying training needs and creation of succession planning•Providing an 'environment' where team members feel motivated and deliver excellence•Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators•Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.•Managing team members according to the firm's policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.•Effectively deal with complaints through agreed handling processes.•Speaking with clients and developing relationships with key stakeholders.•To ensure compliance with the SRA Standards and Regulations•Adhere to the Keoghs ValuesWorking Hours35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch Skills, Knowledge and Expertise •Has an understanding and previous management experience of credit hire claims•A track record of high performance in KPI driven environments•Ability to produce and interpret performance reports of the team and its individual members•Excellent listening and verbal communication skills•Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc•Ability to influence others•Ability to remain calm under pressure•Ability to take constructive feedback and set personal goals for continuous improvementAbility to remain fair and objective at all timesValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are dynamic We are connected We are innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
Apr 17, 2026
Full time
This role offers an excellent opportunity lead an incredible team of credit hire handlers. The main purpose of the Team Leader is to encourage, mentor and develop all members of the team technically to enable them to achieve their maximum potential. To lead the team to meet objectives and deliver their work standards as agreed in the client's SLA, while delivering against KPI's and targets with a view to continuously improving the quality of the teams work. This is a fantastic opportunity to become part of an incredible team and have an input in to our strategies and assist in developing them from a tactical perspective. Key Responsibilities •Being accountable for the operational performance of a team, with targets aligned to;•Individual handler productivity•Attainment of client KPIs including SLA management and indemnity spend•Robust control of internal billing procedures•Authority based technical supervision of credit hire arguments•Being effective in managing the expectations of their immediate line manager and delivery of objectives on a continuous basis•Monitoring the caseloads and capacity of team members, distributing files or tasks and implementation of necessary contingency planning•Maximising the personal development of team members, identifying training needs and creation of succession planning•Providing an 'environment' where team members feel motivated and deliver excellence•Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators•Ensuring the adherence to strategies of claims handling by individual claimant firms and CHOs. This will include providing feedback to the Business Unit Director & Tactical Director to articulate challenges faced and relevant successes.•Managing team members according to the firm's policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.•Effectively deal with complaints through agreed handling processes.•Speaking with clients and developing relationships with key stakeholders.•To ensure compliance with the SRA Standards and Regulations•Adhere to the Keoghs ValuesWorking Hours35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch Skills, Knowledge and Expertise •Has an understanding and previous management experience of credit hire claims•A track record of high performance in KPI driven environments•Ability to produce and interpret performance reports of the team and its individual members•Excellent listening and verbal communication skills•Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc•Ability to influence others•Ability to remain calm under pressure•Ability to take constructive feedback and set personal goals for continuous improvementAbility to remain fair and objective at all timesValuesOur culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; We are dynamic We are connected We are innovative We succeed together Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
