CBSbutler Holdings Limited trading as CBSbutler
Colden Common, Hampshire
Corporate Tax Manager Winchester (Hybrid) The Opportunity We are seeking an experienced Corporate Tax Manager to join growing tax team in Winchester. This is an exciting opportunity to work within a dynamic and collaborative firm that forms part of a top 35 accountancy group, offering exposure to a diverse client base and complex advisory work. You will play a key role in delivering high-quality tax advisory and compliance services, supporting clients across a wide range of sectors including entrepreneurial businesses, landed estates, and private clients. Key Responsibilities Deliver a wide range of corporate tax advisory services , including: Restructures, M&A, management buyouts Tax due diligence R&D and capital allowances claims Demergers and succession planning Review corporation tax computations across a varied client portfolio Prepare tax computations for complex cases Manage compliance projects (including ATED returns and relief claims) Support and develop junior team members Build strong client relationships and contribute to new business development Draft technical reports and advisory correspondence Ensure work is delivered on time, within budget, and to a high standard About You CTA / ACA / ACCA qualified (or qualified by experience) Minimum 3 years' post-qualified experience in UK tax practice Strong knowledge of corporate tax compliance and advisory Excellent communication and client relationship skills Commercially aware with sound judgement Highly organised with strong attention to detail Proactive, self-motivated, and a collaborative team player What We Offer Hybrid working (3 days office / 2 days home) Flexible hours (core hours 10am-4pm) 25 days holiday + option to buy/sell leave Wellbeing day + access to EAP & mental health support Access to MYNDUP wellbeing platform Health Cash Plan Pension salary sacrifice scheme Electric vehicle scheme & Cycle to Work Internal recognition awards & regular social events Structured Management Development Programme Clear progression opportunities within a fast-growing firm Apply Now If you're looking to take the next step in your corporate tax career within a supportive and forward-thinking firm, we'd like to hear from you.
Apr 17, 2026
Full time
Corporate Tax Manager Winchester (Hybrid) The Opportunity We are seeking an experienced Corporate Tax Manager to join growing tax team in Winchester. This is an exciting opportunity to work within a dynamic and collaborative firm that forms part of a top 35 accountancy group, offering exposure to a diverse client base and complex advisory work. You will play a key role in delivering high-quality tax advisory and compliance services, supporting clients across a wide range of sectors including entrepreneurial businesses, landed estates, and private clients. Key Responsibilities Deliver a wide range of corporate tax advisory services , including: Restructures, M&A, management buyouts Tax due diligence R&D and capital allowances claims Demergers and succession planning Review corporation tax computations across a varied client portfolio Prepare tax computations for complex cases Manage compliance projects (including ATED returns and relief claims) Support and develop junior team members Build strong client relationships and contribute to new business development Draft technical reports and advisory correspondence Ensure work is delivered on time, within budget, and to a high standard About You CTA / ACA / ACCA qualified (or qualified by experience) Minimum 3 years' post-qualified experience in UK tax practice Strong knowledge of corporate tax compliance and advisory Excellent communication and client relationship skills Commercially aware with sound judgement Highly organised with strong attention to detail Proactive, self-motivated, and a collaborative team player What We Offer Hybrid working (3 days office / 2 days home) Flexible hours (core hours 10am-4pm) 25 days holiday + option to buy/sell leave Wellbeing day + access to EAP & mental health support Access to MYNDUP wellbeing platform Health Cash Plan Pension salary sacrifice scheme Electric vehicle scheme & Cycle to Work Internal recognition awards & regular social events Structured Management Development Programme Clear progression opportunities within a fast-growing firm Apply Now If you're looking to take the next step in your corporate tax career within a supportive and forward-thinking firm, we'd like to hear from you.
Job Title: Project Manager Location: Sharston, Manchester, M22 4SN Salary : £50,000 - £60,000 per annum Job type: Full time, Permanent Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. The Role We are looking to appoint a Project Manager to join our expanding Personal Injury law firm. The Project Manager will play a key role in the delivery of both system and operational projects, ensuring timely and cost-effective delivery with minimal disruption to business as usual. Working primarily with the Development Manager and Business Analyst along with the wider Development, Operations and Training teams, the Project Manager will be involved in the full project lifecycle. This is a new role and therefore the right candidate will have the opportunity to bring their own ideas and methodologies for the efficient management of projects, resources and budgets. Responsibilities Scoping of projects from a resource focus following initial scope by the Business Analyst and relevant stakeholder. Management of project roadmaps and resource allocation. Co-ordination of meetings with relevant parties throughout the project lifecycle. Development and maintenance of project RAID logs. Budget tracking. Communication and reporting to project stakeholders and senior management. Change Management. Selection and maintenance of suitable project tracking software. Person Specification A minimum of 3 years' experience as a Project Manager within the legal sector or professional services. Project management qualifications (e.g. PRINCE2, APM) or an MBA are highly desirable. Strong IT proficiency, particularly in Microsoft Office (especially Excel) required. A general understanding of workflow/software development and roll out processes is desired. An understanding of legal processes and terminology would be advantageous. Excellent communication and influencing skills, strong organisational ability, and the capacity to work under pressure. Strong commercial understanding. Experience of helping manage change in a fast-paced environment. Strong analytical skills with the ability to implement practical, effective solutions. Salary & Hours Salary of £50,000 - £60,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Project Manager, Legal Project Manager, Professional Services PM, Business Change Project Manager, Operations Project Manager, Systems Project Manager, Business Change Manager, Legal Operations Manager, IT Project Manager, Workflow Implementation Manager, Process Improvement Manager, Implementation Project Manager may also be considered for this role.
Apr 17, 2026
Full time
Job Title: Project Manager Location: Sharston, Manchester, M22 4SN Salary : £50,000 - £60,000 per annum Job type: Full time, Permanent Established in 2000, Express Solicitors is an award winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers' liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year on year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest rated firms in the sector. The Role We are looking to appoint a Project Manager to join our expanding Personal Injury law firm. The Project Manager will play a key role in the delivery of both system and operational projects, ensuring timely and cost-effective delivery with minimal disruption to business as usual. Working primarily with the Development Manager and Business Analyst along with the wider Development, Operations and Training teams, the Project Manager will be involved in the full project lifecycle. This is a new role and therefore the right candidate will have the opportunity to bring their own ideas and methodologies for the efficient management of projects, resources and budgets. Responsibilities Scoping of projects from a resource focus following initial scope by the Business Analyst and relevant stakeholder. Management of project roadmaps and resource allocation. Co-ordination of meetings with relevant parties throughout the project lifecycle. Development and maintenance of project RAID logs. Budget tracking. Communication and reporting to project stakeholders and senior management. Change Management. Selection and maintenance of suitable project tracking software. Person Specification A minimum of 3 years' experience as a Project Manager within the legal sector or professional services. Project management qualifications (e.g. PRINCE2, APM) or an MBA are highly desirable. Strong IT proficiency, particularly in Microsoft Office (especially Excel) required. A general understanding of workflow/software development and roll out processes is desired. An understanding of legal processes and terminology would be advantageous. Excellent communication and influencing skills, strong organisational ability, and the capacity to work under pressure. Strong commercial understanding. Experience of helping manage change in a fast-paced environment. Strong analytical skills with the ability to implement practical, effective solutions. Salary & Hours Salary of £50,000 - £60,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working - 3/2 hybrid working pattern after probation. 23 Days Holiday - Rising to 26 days, plus bank/public holidays. Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Project Manager, Legal Project Manager, Professional Services PM, Business Change Project Manager, Operations Project Manager, Systems Project Manager, Business Change Manager, Legal Operations Manager, IT Project Manager, Workflow Implementation Manager, Process Improvement Manager, Implementation Project Manager may also be considered for this role.
Job Title: Corporate Tax Assistant Manager - Film & TV Location: City of London - hybrid working model Salary: £55,000 - £62,000 + benefits package! The Role: I have a unique and exciting opportunity to join a fast-growing tax group that handles the corporate tax aspects of the firm's (FTV) clients. The successful candidate will be responsible for managing a diverse client portfolio, encompassing the delivery of creative sector tax claims, corporate tax compliance and advisory services. This is a challenging and interesting client-facing role, which will include exposure to a range of both UK and international clients. The role responsibilities will include: Responsibility for the efficient delivery of the tax compliance process including tax credit claims and tax accounting. Detailed technical research and responding to ad-hoc technical queries from clients and other teams; Helping to identify advisory opportunities within the allocated client portfolio; Supervising, mentoring, and reviewing the work of junior team members; Advising on a range of technical areas such as complex capital allowances claims, R&D tax relief, transfer pricing, Substantial Shareholdings Exemption, Controlled Foreign Companies, Corporate Interest Restriction, Withholding Tax and Double Taxation Relief, with the support of specialist colleagues where required. The Individual: Experience of working with clients in the F&TV Sector is not essential however an interest in this industry would be preferable. The role would suit an ACA/CTA qualified individual with experience in corporation tax. Strong UK tax technical skills Ability to analyse tax technical queries and provide robust advice and solutions Project management skills, with the ability to plan and prioritise work, meet deadlines and monitor budgets Responsibility for the delivery and quality of work Excellent communication skills A clear client focus with a commitment to building strong client relationships Ability to work collaboratively in different teams Coaching and mentoring skills to develop other team members.
Apr 17, 2026
Full time
Job Title: Corporate Tax Assistant Manager - Film & TV Location: City of London - hybrid working model Salary: £55,000 - £62,000 + benefits package! The Role: I have a unique and exciting opportunity to join a fast-growing tax group that handles the corporate tax aspects of the firm's (FTV) clients. The successful candidate will be responsible for managing a diverse client portfolio, encompassing the delivery of creative sector tax claims, corporate tax compliance and advisory services. This is a challenging and interesting client-facing role, which will include exposure to a range of both UK and international clients. The role responsibilities will include: Responsibility for the efficient delivery of the tax compliance process including tax credit claims and tax accounting. Detailed technical research and responding to ad-hoc technical queries from clients and other teams; Helping to identify advisory opportunities within the allocated client portfolio; Supervising, mentoring, and reviewing the work of junior team members; Advising on a range of technical areas such as complex capital allowances claims, R&D tax relief, transfer pricing, Substantial Shareholdings Exemption, Controlled Foreign Companies, Corporate Interest Restriction, Withholding Tax and Double Taxation Relief, with the support of specialist colleagues where required. The Individual: Experience of working with clients in the F&TV Sector is not essential however an interest in this industry would be preferable. The role would suit an ACA/CTA qualified individual with experience in corporation tax. Strong UK tax technical skills Ability to analyse tax technical queries and provide robust advice and solutions Project management skills, with the ability to plan and prioritise work, meet deadlines and monitor budgets Responsibility for the delivery and quality of work Excellent communication skills A clear client focus with a commitment to building strong client relationships Ability to work collaboratively in different teams Coaching and mentoring skills to develop other team members.
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: Each and every role throughout our organisation makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. ABOUT THE ROLE As Industrial Market Sector Director you will have the opportunity to identify and develop project opportunities, serve as a pursuit champion, and act as a resource for HDR pursuits. You will be responsible for assessing the areas marketplace and determining the best business approach to win and secure contracts. PRIMARY OBJECTIVE Serve as overall lead by setting vision and direction for implementation of firm's strategy to expand and provide services to associated market sector. Facilitate development and implementation of sector business strategies and operating plans across the firm in coordination with business group leadership, operational leadership, client managers and business class directors. RESPONSIBILITES Have a focus on client management and development, serving as a client manager and project manager for future assignments and pursuits with key clients in the area. Serve as the Client Manager for selected key clients within the region, and be active and visible in the industry. Promote the marketing and delivery of all HDR services to clients while working with our client managers. Work with Business Group Managers on development and delivery of area and department market sector initiatives. Support selected pursuits through client relationship development and/or through development of strategy and participation in pursuit activities. Participate in industry associations and serve as a company role model in business and community organisations. Identify key investments (acquisitions and technology) that will maintain or drive HDR into industry leadership position. Develop relationships with industry counterparts in other consulting organizations. Develop relationships with senior leadership in key client organisations. The position will seek opportunities to enhance our practices so that we will best perform within the marketplace to win new work and to provide opportunities for staff growth and development. Work with the Business Class Directors and practice groups to drive technical excellence and coordinate technical staff to support the program and marketing efforts. Lead the area in identifying needs and opportunities for new and improved technical services and products so as to maximize the depth, effectiveness and efficiency of the practice. Work with the Market Sector Directors to coordinate staffing/recruiting plans for key hires and assist local leadership as necessary with local hires. Identify resource gaps and support talent management and recruiting. The position will assist the Area Business Group Managers to deliver services within the commercial real estate sector. Key responsibilities consist of helping to drive client management, monitoring and taking action regarding market sector profit and loss, ensuring project delivery and supporting the QA/QC program. Facilitate cooperation and eliminate hurdles and barriers to success. Work with area business group leadership to implement process improvements and leverage work sharing to meet or exceed planned goals. Be aware of staff workload and facilitate work sharing within the commercial real estate sector; promote effective use of company resources and assist in applying key staff/expertise to projects. Assist with contract review on key projects to help ensure risk management, proper staffing, quality reviews and resolution of claims. Promote Quality Assurance/Quality Control; work with business class and area leadership to assist the local programs with key technical expertise to support marketing and project activities. Facilitate development and dissemination of "lessons learned". Take on Project Management Assignments that make sense for this leadership role. PREFERRED QUALIFICATIONS Bachelor's degree in Engineering, Architecture, Science or related field. Proven ability to develop and maintain clients in consulting industry. Excellent written and verbal communication skills. Work cooperatively within the HDR Matrix, diverse teams, regional, department, technical managers and project staff. Committed to quality, continuous improvement and HDR values. Experienced in development and management of strategic marketing programs for planning and/or engineering services. Experienced in development and management of a wide range of client relationships and specific program and/or project pursuits. Experienced in overall staff development to include recruiting, career path and professional growth. Experienced with industry associations and maintains a visible profile in the market sector. Ability to work cooperatively with Regional Market Sector Directors, Market Sector Directors, Business Class Directors, Regional Business Group Directors, Area Business Group Managers, Area Marketing Managers and Area Managers. Demonstrated commitment to HDR values. An attitude and commitment to being an active participant of our employee owned culture is a must. A passion and commitment to growing and establishing HDR in the Industrial Sector. A track record in the Industrial Sector that encompasses manufacturing, processing, and construction of goods. Required Qualifications Bachelor's degree in Engineering or closely related field. A minimum of 12 years industry experience including leadership. Strong written and verbal communication skills. Strong skills in client management, client development and a documented history of growing/leading a practice. Strong business skills; specifically handling budgets, staff and operational issues. Strong ability to analyze the marketplace and strategically position HDR. An attitude and commitment to being an active participant of our employee owned culture is a must. WHAT WE BELIEVE HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. OUR COMMITMENT As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. PRIMARY LOCATION United Kingdom-England-London OTHER LOCATIONS United Kingdom-Scotland-Glasgow SCHEDULE Full-time EMPLOYEE STATUS Regular BusinessClass : Program Management JOB POSTING Mar 17, 2026 EMPLOYMENT EQUITY At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employee. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. Ready to learn more? Let's work together to make great things possible. We design solutions to the world's greatest challenges. We're always looking for great talent to join our global teams.
Apr 16, 2026
Full time
At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world? Watch Our Story: Each and every role throughout our organisation makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world. ABOUT THE ROLE As Industrial Market Sector Director you will have the opportunity to identify and develop project opportunities, serve as a pursuit champion, and act as a resource for HDR pursuits. You will be responsible for assessing the areas marketplace and determining the best business approach to win and secure contracts. PRIMARY OBJECTIVE Serve as overall lead by setting vision and direction for implementation of firm's strategy to expand and provide services to associated market sector. Facilitate development and implementation of sector business strategies and operating plans across the firm in coordination with business group leadership, operational leadership, client managers and business class directors. RESPONSIBILITES Have a focus on client management and development, serving as a client manager and project manager for future assignments and pursuits with key clients in the area. Serve as the Client Manager for selected key clients within the region, and be active and visible in the industry. Promote the marketing and delivery of all HDR services to clients while working with our client managers. Work with Business Group Managers on development and delivery of area and department market sector initiatives. Support selected pursuits through client relationship development and/or through development of strategy and participation in pursuit activities. Participate in industry associations and serve as a company role model in business and community organisations. Identify key investments (acquisitions and technology) that will maintain or drive HDR into industry leadership position. Develop relationships with industry counterparts in other consulting organizations. Develop relationships with senior leadership in key client organisations. The position will seek opportunities to enhance our practices so that we will best perform within the marketplace to win new work and to provide opportunities for staff growth and development. Work with the Business Class Directors and practice groups to drive technical excellence and coordinate technical staff to support the program and marketing efforts. Lead the area in identifying needs and opportunities for new and improved technical services and products so as to maximize the depth, effectiveness and efficiency of the practice. Work with the Market Sector Directors to coordinate staffing/recruiting plans for key hires and assist local leadership as necessary with local hires. Identify resource gaps and support talent management and recruiting. The position will assist the Area Business Group Managers to deliver services within the commercial real estate sector. Key responsibilities consist of helping to drive client management, monitoring and taking action regarding market sector profit and loss, ensuring project delivery and supporting the QA/QC program. Facilitate cooperation and eliminate hurdles and barriers to success. Work with area business group leadership to implement process improvements and leverage work sharing to meet or exceed planned goals. Be aware of staff workload and facilitate work sharing within the commercial real estate sector; promote effective use of company resources and assist in applying key staff/expertise to projects. Assist with contract review on key projects to help ensure risk management, proper staffing, quality reviews and resolution of claims. Promote Quality Assurance/Quality Control; work with business class and area leadership to assist the local programs with key technical expertise to support marketing and project activities. Facilitate development and dissemination of "lessons learned". Take on Project Management Assignments that make sense for this leadership role. PREFERRED QUALIFICATIONS Bachelor's degree in Engineering, Architecture, Science or related field. Proven ability to develop and maintain clients in consulting industry. Excellent written and verbal communication skills. Work cooperatively within the HDR Matrix, diverse teams, regional, department, technical managers and project staff. Committed to quality, continuous improvement and HDR values. Experienced in development and management of strategic marketing programs for planning and/or engineering services. Experienced in development and management of a wide range of client relationships and specific program and/or project pursuits. Experienced in overall staff development to include recruiting, career path and professional growth. Experienced with industry associations and maintains a visible profile in the market sector. Ability to work cooperatively with Regional Market Sector Directors, Market Sector Directors, Business Class Directors, Regional Business Group Directors, Area Business Group Managers, Area Marketing Managers and Area Managers. Demonstrated commitment to HDR values. An attitude and commitment to being an active participant of our employee owned culture is a must. A passion and commitment to growing and establishing HDR in the Industrial Sector. A track record in the Industrial Sector that encompasses manufacturing, processing, and construction of goods. Required Qualifications Bachelor's degree in Engineering or closely related field. A minimum of 12 years industry experience including leadership. Strong written and verbal communication skills. Strong skills in client management, client development and a documented history of growing/leading a practice. Strong business skills; specifically handling budgets, staff and operational issues. Strong ability to analyze the marketplace and strategically position HDR. An attitude and commitment to being an active participant of our employee owned culture is a must. WHAT WE BELIEVE HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve. OUR COMMITMENT As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day. Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees. PRIMARY LOCATION United Kingdom-England-London OTHER LOCATIONS United Kingdom-Scotland-Glasgow SCHEDULE Full-time EMPLOYEE STATUS Regular BusinessClass : Program Management JOB POSTING Mar 17, 2026 EMPLOYMENT EQUITY At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employee. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records. Ready to learn more? Let's work together to make great things possible. We design solutions to the world's greatest challenges. We're always looking for great talent to join our global teams.
We are seeking an experienced Surveyor who will play a key role in ensuring that our homes are safe, well-maintained, and fit for the future. You will report to and support the Responsive Repairs Manager and take responsibility for the management of contracts for responsive repairs. As well as overall responsibility will comprise enforcement of the contract terms to ensure a reliable repair service, quality standards and budgetary control. Client Details My client are a small Housing provider based in London, looking for someone to come and support and building up the service and making positive changes to move things forward. Description Key responsibility as the Building Surveyor - Responsive Repairs are as below: Specify and order repair works, working with technical colleagues and suppliers as needed to ensure accuracy and effectiveness Maintain budget control for repairs contracts, monitoring spends and contributing to annual budget planning alongside the Finance Team Oversee the repairs process for void properties, ensuring fast turnaround and delivering homes that meet a high standard for incoming residents To undertake fire door inspections as required, specify required remedial works and post inspect after completion Independently manage a varied caseload, including damp and mould issues, insurance claims, disrepair cases, and other complex or specialist repairs. Lead on accurate diagnosis of building defects, using expertise in building pathology, damp and mould, and HHSRS to identify and categorise Category 1 and 2 hazards. Develop and maintain KPIs that effectively measure repairs performance. Regularly review, analyse, and report on contractor performance against these indicators. Ensure compliance with all relevant financial standing orders, statutory regulations, leaseholder obligations, and internal policies in the delivery of repair services. Order, code, and approve payments for repairs works. Verify completion of services prior to authorising invoices and ensure accurate financial recording for service charge purposes. Act as deputy to the Responsive Repairs Manager when required, including short-term organisation of the in-house repairs team Participate in the emergency repairs call rota, providing technical advice and support to the out-of-hours call centre team as needed Identify service trends and work with the Responsive Repairs Manager to design and implement proactive maintenance programmes and planned preventative works. Provide technical advice and post-inspection support to colleagues, helping to ensure consistency, safety, and high standards across all property-related works. Contribute to the development and review of policies and procedures related to building compliance and property services, supporting continuous improvement across the team. Profile A successful Building Surveyor - Responsive Repairs will need: Proven technical experience in surveying or property maintenance, ideally in social housing. HNC/HND or similar qualification in Building Surveying or Construction. Excellent diagnostic, specification, and problem-solving skills. The ability to be in London most days Clear, professional communicator, able to work effectively with residents and colleagues alike. Proficient IT skills and experience working with housing or repair systems. A strong sense of ownership and pride in delivering excellent repairs. Experience in a resident-led, community-based housing setting. Understanding of building safety, compliance, and void/property inspections. Job Offer For the successful Building Surveyor - Responsive Repairs, you will receive a competitive salary ranging from 55,000 to 60,000 per annum. Access to a comprehensive benefits package. Opportunities to work on diverse property projects in London. A permanent role within a supportive and professional environment.
Apr 16, 2026
Full time
We are seeking an experienced Surveyor who will play a key role in ensuring that our homes are safe, well-maintained, and fit for the future. You will report to and support the Responsive Repairs Manager and take responsibility for the management of contracts for responsive repairs. As well as overall responsibility will comprise enforcement of the contract terms to ensure a reliable repair service, quality standards and budgetary control. Client Details My client are a small Housing provider based in London, looking for someone to come and support and building up the service and making positive changes to move things forward. Description Key responsibility as the Building Surveyor - Responsive Repairs are as below: Specify and order repair works, working with technical colleagues and suppliers as needed to ensure accuracy and effectiveness Maintain budget control for repairs contracts, monitoring spends and contributing to annual budget planning alongside the Finance Team Oversee the repairs process for void properties, ensuring fast turnaround and delivering homes that meet a high standard for incoming residents To undertake fire door inspections as required, specify required remedial works and post inspect after completion Independently manage a varied caseload, including damp and mould issues, insurance claims, disrepair cases, and other complex or specialist repairs. Lead on accurate diagnosis of building defects, using expertise in building pathology, damp and mould, and HHSRS to identify and categorise Category 1 and 2 hazards. Develop and maintain KPIs that effectively measure repairs performance. Regularly review, analyse, and report on contractor performance against these indicators. Ensure compliance with all relevant financial standing orders, statutory regulations, leaseholder obligations, and internal policies in the delivery of repair services. Order, code, and approve payments for repairs works. Verify completion of services prior to authorising invoices and ensure accurate financial recording for service charge purposes. Act as deputy to the Responsive Repairs Manager when required, including short-term organisation of the in-house repairs team Participate in the emergency repairs call rota, providing technical advice and support to the out-of-hours call centre team as needed Identify service trends and work with the Responsive Repairs Manager to design and implement proactive maintenance programmes and planned preventative works. Provide technical advice and post-inspection support to colleagues, helping to ensure consistency, safety, and high standards across all property-related works. Contribute to the development and review of policies and procedures related to building compliance and property services, supporting continuous improvement across the team. Profile A successful Building Surveyor - Responsive Repairs will need: Proven technical experience in surveying or property maintenance, ideally in social housing. HNC/HND or similar qualification in Building Surveying or Construction. Excellent diagnostic, specification, and problem-solving skills. The ability to be in London most days Clear, professional communicator, able to work effectively with residents and colleagues alike. Proficient IT skills and experience working with housing or repair systems. A strong sense of ownership and pride in delivering excellent repairs. Experience in a resident-led, community-based housing setting. Understanding of building safety, compliance, and void/property inspections. Job Offer For the successful Building Surveyor - Responsive Repairs, you will receive a competitive salary ranging from 55,000 to 60,000 per annum. Access to a comprehensive benefits package. Opportunities to work on diverse property projects in London. A permanent role within a supportive and professional environment.
Facilities Officer and Business Continuity Our client a public sector organisation are looking for a Facilities Officer to join on a permanent bases. The purpose of the role is to work within the Facilities and Accommodation function, providing technical support across a broad range of activities including health and safety obligations, facilities management, environmental management and the administration of business continuity arrangements. To deliver effective, flexible and consistent support services for Facilities, Information Management and ICT with particular focus on budget management. Key Responsibilities include; Accommodation and health & safety To ensure the office accommodation complies with the relevant workplace regulations and is conducive to safe working. Arrange annual health and safety audits of all the offices in order to ascertain whether its health and safety arrangements are compliant with legislation and best practice. Attend and represent them at landlord/tenant meetings and to work with building managers to ensure the security and appropriate management of all the office space and property. Business Continuity Planning/Disaster Recovery arrangements To ensure that the BCP documentation is up-to-date and (in conjunction with the Data Manager and Sharepoint Officer) that relevant members of staff have appropriate access. To ensure that business impact analysis documents are completed and provide a realistic assessment of requirements. Facilities management To ensure a high standard of facilities management service to the organisation. This includes space planning, and the provision of office equipment, utilities, furniture, stationery and supplies. To liaise and oversee the performance of contractors and other suppliers pertaining to the facilities management of the premises. To ensure that the assets and property are appropriately recorded and tracked. Budget management To obtain quotations for Facilities activities and raise purchase orders and goods receipts, chasing and checking invoices for Facilities and ICT where necessary. To process expense claims as appropriate. Key Skills Experience of providing facilities and accommodation support Come from a Facilities Management background Experience of delivering training including site induction tour Experience of managing and maintaining complex budgets including processing financial transactions If this sounds like you and you are looking for an organisation that values you and the work you do, apply now.
Apr 16, 2026
Full time
Facilities Officer and Business Continuity Our client a public sector organisation are looking for a Facilities Officer to join on a permanent bases. The purpose of the role is to work within the Facilities and Accommodation function, providing technical support across a broad range of activities including health and safety obligations, facilities management, environmental management and the administration of business continuity arrangements. To deliver effective, flexible and consistent support services for Facilities, Information Management and ICT with particular focus on budget management. Key Responsibilities include; Accommodation and health & safety To ensure the office accommodation complies with the relevant workplace regulations and is conducive to safe working. Arrange annual health and safety audits of all the offices in order to ascertain whether its health and safety arrangements are compliant with legislation and best practice. Attend and represent them at landlord/tenant meetings and to work with building managers to ensure the security and appropriate management of all the office space and property. Business Continuity Planning/Disaster Recovery arrangements To ensure that the BCP documentation is up-to-date and (in conjunction with the Data Manager and Sharepoint Officer) that relevant members of staff have appropriate access. To ensure that business impact analysis documents are completed and provide a realistic assessment of requirements. Facilities management To ensure a high standard of facilities management service to the organisation. This includes space planning, and the provision of office equipment, utilities, furniture, stationery and supplies. To liaise and oversee the performance of contractors and other suppliers pertaining to the facilities management of the premises. To ensure that the assets and property are appropriately recorded and tracked. Budget management To obtain quotations for Facilities activities and raise purchase orders and goods receipts, chasing and checking invoices for Facilities and ICT where necessary. To process expense claims as appropriate. Key Skills Experience of providing facilities and accommodation support Come from a Facilities Management background Experience of delivering training including site induction tour Experience of managing and maintaining complex budgets including processing financial transactions If this sounds like you and you are looking for an organisation that values you and the work you do, apply now.
Title: Lead Planning Manager Location: Birmingham (Hybrid) Salary: (phone number removed) + package An exciting opportunity has arisen for a highly experienced Lead Planning Manager with strong management skills to join a leading main contractor based in Birmingham. This is a senior leadership role with responsibility for planning strategy across a diverse portfolio of major construction projects throughout the Midlands. The Role As Planning Manager, you will take full ownership of the regional planning function, overseeing a team of approximately 10 Planning Engineers and providing strategic planning leadership across a project portfolio valued at circa 3bn. You will work closely with regional directors, project teams, and commercial leads to ensure robust, realistic programmes are developed, maintained, and communicated, supporting successful project delivery from pre-construction through to completion. Key Responsibilities Lead, mentor, and develop a team of Planning Engineers across multiple projects Oversee the production, management, and governance of project programmes Provide strategic planning input during bid, pre-construction, and delivery phases Ensure consistency and best practice in planning processes across the region Manage programme risk, change, and progress reporting at a regional level Interface with senior stakeholders, clients, and supply chain partners Support claims, extensions of time, and forensic planning where required About You Proven experience in a senior planning role within a main contractor environment Strong leadership experience managing and developing planning teams Extensive background delivering large, complex construction projects Expert knowledge of planning methodologies and software Commercially astute with the ability to influence at senior management level Excellent communication and stakeholder management skills Hold a construction related qualification - Degree / HNC / HND Excellent knowledge of NEC form of contract Offer (phone number removed) basis salary Annual car allowance 7,000Annual bonus scheme Pension, Healthcare, Life Assurance, Private Medical 30 days annual leave plus banks holidays High-profile role within a financially strong, well-established contractor Clear long-term career progression within the business If you are looking for a new career challenge in planning and you would like to be considered for the above opportunity then please apply by sending your CV or call Matt Lilburn on (phone number removed) for further information quoting reference 72500. INDALL Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 16, 2026
Full time
Title: Lead Planning Manager Location: Birmingham (Hybrid) Salary: (phone number removed) + package An exciting opportunity has arisen for a highly experienced Lead Planning Manager with strong management skills to join a leading main contractor based in Birmingham. This is a senior leadership role with responsibility for planning strategy across a diverse portfolio of major construction projects throughout the Midlands. The Role As Planning Manager, you will take full ownership of the regional planning function, overseeing a team of approximately 10 Planning Engineers and providing strategic planning leadership across a project portfolio valued at circa 3bn. You will work closely with regional directors, project teams, and commercial leads to ensure robust, realistic programmes are developed, maintained, and communicated, supporting successful project delivery from pre-construction through to completion. Key Responsibilities Lead, mentor, and develop a team of Planning Engineers across multiple projects Oversee the production, management, and governance of project programmes Provide strategic planning input during bid, pre-construction, and delivery phases Ensure consistency and best practice in planning processes across the region Manage programme risk, change, and progress reporting at a regional level Interface with senior stakeholders, clients, and supply chain partners Support claims, extensions of time, and forensic planning where required About You Proven experience in a senior planning role within a main contractor environment Strong leadership experience managing and developing planning teams Extensive background delivering large, complex construction projects Expert knowledge of planning methodologies and software Commercially astute with the ability to influence at senior management level Excellent communication and stakeholder management skills Hold a construction related qualification - Degree / HNC / HND Excellent knowledge of NEC form of contract Offer (phone number removed) basis salary Annual car allowance 7,000Annual bonus scheme Pension, Healthcare, Life Assurance, Private Medical 30 days annual leave plus banks holidays High-profile role within a financially strong, well-established contractor Clear long-term career progression within the business If you are looking for a new career challenge in planning and you would like to be considered for the above opportunity then please apply by sending your CV or call Matt Lilburn on (phone number removed) for further information quoting reference 72500. INDALL Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Manager, Research and Development Tax, London Location: Glasgow Other locations: Anywhere in Region Date: Feb 16, 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity EY Tax is a market leader, renowned for delivering sustainable growth and empowering our people to shape their own careers. Our diverse, collaborative team advises on high-profile transactions, combining technical expertise, innovation and a genuine focus on continuous development. Join us to work on challenging, multi-country projects in a supportive, dynamic environment where your impact truly matters. This offers an exciting opportunity for motivated individuals with experience in R&D tax claims to join EY's fast growing and highly successful Innovation Incentives team. The team are looking for experienced and enthusiastic engineers/scientists to be part of a growing and dynamic practice. You will be required to lead R&D tax engagements with clients and work closely with lead engineers and the finance and tax departments of our clients across different sectors. You will be responsible for the high quality delivery of our claims and play an active role in delivery of the R&D claims for submission to HMRC and taking part in extensive client communication. Your key responsibilities Manage the successful delivery of R&D tax services to the client Support the development of junior members of the team Build and maintain relationships with clients and provide high levels of client service Build relationships both within the firm and externally with clients, identifying opportunities and managing expectations Contribute to winning new work by proactively managing existing clients and contribute to winning new clients. Skills and attributes for success What we look for Relationship management skills with ability to manage client expectations Desire to understand the latest, cutting edge, technologies used by a variety of businesses Strong technical skills and keen to develop further Strong excel capability including manipulating large and complex datasets Strong communication skills and confidence in speaking, as the role requires holding one-to-one meetings with our clients senior technical and finance staff Highly motivated self-starter, with a proven track record in taking initiatives, whilst also having a collaborative and team building attitude Ideally, you'll also Engineering or Science degree qualified (for an Engineering/Science background) What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore . Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Apr 16, 2026
Full time
Manager, Research and Development Tax, London Location: Glasgow Other locations: Anywhere in Region Date: Feb 16, 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity EY Tax is a market leader, renowned for delivering sustainable growth and empowering our people to shape their own careers. Our diverse, collaborative team advises on high-profile transactions, combining technical expertise, innovation and a genuine focus on continuous development. Join us to work on challenging, multi-country projects in a supportive, dynamic environment where your impact truly matters. This offers an exciting opportunity for motivated individuals with experience in R&D tax claims to join EY's fast growing and highly successful Innovation Incentives team. The team are looking for experienced and enthusiastic engineers/scientists to be part of a growing and dynamic practice. You will be required to lead R&D tax engagements with clients and work closely with lead engineers and the finance and tax departments of our clients across different sectors. You will be responsible for the high quality delivery of our claims and play an active role in delivery of the R&D claims for submission to HMRC and taking part in extensive client communication. Your key responsibilities Manage the successful delivery of R&D tax services to the client Support the development of junior members of the team Build and maintain relationships with clients and provide high levels of client service Build relationships both within the firm and externally with clients, identifying opportunities and managing expectations Contribute to winning new work by proactively managing existing clients and contribute to winning new clients. Skills and attributes for success What we look for Relationship management skills with ability to manage client expectations Desire to understand the latest, cutting edge, technologies used by a variety of businesses Strong technical skills and keen to develop further Strong excel capability including manipulating large and complex datasets Strong communication skills and confidence in speaking, as the role requires holding one-to-one meetings with our clients senior technical and finance staff Highly motivated self-starter, with a proven track record in taking initiatives, whilst also having a collaborative and team building attitude Ideally, you'll also Engineering or Science degree qualified (for an Engineering/Science background) What we offer you At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore . Are you ready to shape your future with confidence? Apply today. To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
A global professional services firm is looking for a Manager in Research and Development Tax in Glasgow. You will lead R&D tax engagements, manage client relationships, and support junior team members. Candidates should have significant experience in R&D tax claims along with strong technical and communication skills. An Engineering or Science degree is preferred. This position offers competitive benefits and opportunities for professional growth in a flexible and inclusive environment.
Apr 16, 2026
Full time
A global professional services firm is looking for a Manager in Research and Development Tax in Glasgow. You will lead R&D tax engagements, manage client relationships, and support junior team members. Candidates should have significant experience in R&D tax claims along with strong technical and communication skills. An Engineering or Science degree is preferred. This position offers competitive benefits and opportunities for professional growth in a flexible and inclusive environment.
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide. The role We deliver Claims operational services as well as Premium processing for outsourced MGA's on behalf of the HDI Group Global Network, UK and Ireland Branch. Working within Client Services to supply a proactive and flexible service whilst driving best practice and ensuring compliance with all company procedures. This includes meeting agreed service and data quality standards, both internal and external. Key accountabilities Validate and accurately enter data into company systems to enable precise reporting on the nature and financial impact of the claims portfolio Monitor the claims portal system and liaise with the Technical claims team to action as appropriate to ensure portal compliance Manage the receipt, registration, acknowledgment and allocation of claims notifications and other correspondence Process claims payments, reserve adjustments, and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systems Receive policy, premium and claim bordereaux from providers and process in accordance to company guidelines. Captive and funded recovery management. Identify and apply protocols to report and recover for all accounts requiring HDI funding Reconciliations of claim and premium movements Reconciliation of claim payments and reserves on multinational inter-company accounts Cashflow management of large payments and outsourced escrow funds Distribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessary Support other business units and external providers in collating, monitoring, reviewing and finalising Credit Agreement settlements in a timely manner. Creating and updating operational process manuals and other procedure documentation Assist with the documentation, maintenance and monitoring of compliance and governance initiatives Support the Technical claims teams to review SLA compliance and internal and external audit requirements Actively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations team Undertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectives Support in keeping intranet and website up to date Produce regular and ad hoc operations and KPI reports, extracting data from internal systems Skills & experience Insurance experience from a claims, technical accounting, operational or administration role Bordereaux experience is preferred (claims or premium) Able to deal with large data sets and identify and investigate discrepancies Good understanding of insurance and the terminologies used Accuracy and attention to detail Competent user of Excel & Word Good communication (written and oral) and interpersonal skills; comfortable with phone & face to face discussions with underwriters & other technical colleagues Able to organise own workload effectively to meet service standards Deadline focused; able to work under pressure to meet tight deadlines Good systems knowledge, experience of using systems to evaluate data Good analytical and problem solving skills Understanding of financial impact of technical data processed Other As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one. If you require support with your application, please contact UK&
Apr 16, 2026
Full time
HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide. The role We deliver Claims operational services as well as Premium processing for outsourced MGA's on behalf of the HDI Group Global Network, UK and Ireland Branch. Working within Client Services to supply a proactive and flexible service whilst driving best practice and ensuring compliance with all company procedures. This includes meeting agreed service and data quality standards, both internal and external. Key accountabilities Validate and accurately enter data into company systems to enable precise reporting on the nature and financial impact of the claims portfolio Monitor the claims portal system and liaise with the Technical claims team to action as appropriate to ensure portal compliance Manage the receipt, registration, acknowledgment and allocation of claims notifications and other correspondence Process claims payments, reserve adjustments, and other financial movements in accordance with internal standards and authorisation levels using multiple internal and external systems Receive policy, premium and claim bordereaux from providers and process in accordance to company guidelines. Captive and funded recovery management. Identify and apply protocols to report and recover for all accounts requiring HDI funding Reconciliations of claim and premium movements Reconciliation of claim payments and reserves on multinational inter-company accounts Cashflow management of large payments and outsourced escrow funds Distribution of monthly MI reports and liaising with other business units and external providers to resolve queries as necessary Support other business units and external providers in collating, monitoring, reviewing and finalising Credit Agreement settlements in a timely manner. Creating and updating operational process manuals and other procedure documentation Assist with the documentation, maintenance and monitoring of compliance and governance initiatives Support the Technical claims teams to review SLA compliance and internal and external audit requirements Actively participate in projects or other initiatives designed to improve the effectiveness and efficiency of the claims operations team Undertake any other tasks as requested by the Claims Operations Manager in order that the team achieves its objectives Support in keeping intranet and website up to date Produce regular and ad hoc operations and KPI reports, extracting data from internal systems Skills & experience Insurance experience from a claims, technical accounting, operational or administration role Bordereaux experience is preferred (claims or premium) Able to deal with large data sets and identify and investigate discrepancies Good understanding of insurance and the terminologies used Accuracy and attention to detail Competent user of Excel & Word Good communication (written and oral) and interpersonal skills; comfortable with phone & face to face discussions with underwriters & other technical colleagues Able to organise own workload effectively to meet service standards Deadline focused; able to work under pressure to meet tight deadlines Good systems knowledge, experience of using systems to evaluate data Good analytical and problem solving skills Understanding of financial impact of technical data processed Other As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one. If you require support with your application, please contact UK&
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
Apr 16, 2026
Full time
Salary: £27,000 to £30,000 (based on 40 hours) Are you ready to be part of a WINNing team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Telematics & Claims Advisor to join our established First Response team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders. The Working Pattern for this role is Monday to Friday 9.00am to 6.00pm, with an expectation of one late shift per week up to 7.00pm or 8.00pm and 1 to 2 weekend shifts per calendar month as part of an overtime rota. We are also fully office based in Byker, Newcastle. Why Join Us? At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors and On Hire, we lead the market in Personal Injury Law. We prioritise your well-being and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as Integrity, Respect, Loyalty, and Reliability and prioritises your success, and well-being, and fosters your growth. Responsibilities Respond to incident alerts generated by telematics (black box) systems, interpret crash data, and contact policyholders to provide appropriate support, including contacting emergency services where required. Accurately record First Notification of Loss (FNOL) information for Road Traffic Accident, Employers' Liability and Public Liability claims. Maintain and develop knowledge of telematics technology and its role within the insurance sector. Manage Live Chat and website enquiries, supporting the First Response Team with online client engagement. Conduct witness statement appointments and draft witness statementsfor RTAs that have occurred in Scotland. Provide administrative and claims support to First Response Claims Handlers to ensure cases progress efficiently. Build and maintain positive client relationships, managing expectations and delivering a high standard of service. Ensure compliance with Information Security policies, including data protection and secure use of information systems. Uphold the Core Values of Winn Group and undertake any additional duties appropriate to the role as directed by the Management Team. What We Offer Competitive salary and a structured progression pathway Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility). Employee Development: Funded learning initiatives, SQE Apprenticeships, and Training Contracts (subject to application). Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits such as the Corporate Metro Scheme and Bike to Work Scheme Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests. Social and Charitable Events: Across the year, we host a range of events, including a Christmas party, as well as an Annual Awards Night, plus various fundraising and social events to support our Charity of the Year. About You To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can make a difference to our team and business. Essential Skills and Experience Ability to work towards shared goals and objectives. Experience of demonstrating effective teamworking within a commercial environment. Strong attention to detail and accuracy. IT literate. Desirable Skills and Experience Excellent written communication skills, including spelling and grammar. Effective time management and organisational skills. Proactive and self-motivated approach to work. Experience of working to deadlines and performance targets. Ability to contribute to shared team goals and objectives. Demonstrated ability to work effectively as part of a team within a commercial environment. Flexible, cooperative, and adaptable approach. Ability to identify potential issues and take a solution-focused approach. Strong communication and interpersonal skills. Commitment to continuous personal and professional development. Next Steps? If you feel this role is the right fit for you, then Apply Now! If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. If you are successful, you will be invited to a face-to-face interview. If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful. We look forward to reviewing your application! Winn Solicitors is one of the country's leading claims management companies taking care of no win no fee accident claims from start to finish. Apply Now To start the application process, please complete the form below, upload your CV and include a covering letter. Please note that by completing this form, you are agreeing to allow us to use your personal data according to our privacy policy which can be viewed here. Name First Last Email Contact Number Upload your CV How did you hear about this vacancy? Would you like to be considered for other vacancies at Winn Group? Yes No What our Staff Say "When I first walked through the door, I was worried I would be out of my depth, but after a couple of weeks I picked it up thanks to the great training you get." Julie "The relaxed team atmosphere in a high-pressure environment helps us to always perform at our best." Lucy Customer Services Manager "My favourite Winn Group benefit is getting a holiday on your birthday. I have never had that before."
Job Title: Fleet Management Specialist Location: Newham Rate: 21.91 - 24.37 PAYE hour dependant on experience Term: Temp ongoing Are you passionate about fleet management and eager to make a difference? Our client, a forward-thinking organisation based in East Ham, is looking for a dedicated Fleet Management Specialist to join their Community & Environment division on a temporary basis. What You'll Do: As a Fleet Management Specialist, you will play a crucial role in ensuring the seamless delivery of transport services. Your key responsibilities will include: Supporting Business Team Leaders in all aspects of fleet management. Monitoring financial performance and providing accurate data for informed decision-making. Ensuring compliance with vehicle legislation and managing insurance documentation. Liaising with various departments to meet transport requirements efficiently. Conducting random checks to ensure compliance with council regulations. What We're Looking For: To thrive in this role, you should have: Extensive knowledge of fleet management applications, including Microsoft Word and Excel. Strong communication skills, with the ability to work effectively in a team. A commitment to promoting equality and diversity in service delivery. Experience in a high-pressure environment, responding positively to deadlines. Transport industry knowledge such as Driver's Hours and Working Time Directive, Insurance/claims handling, transport system knowledge such as Vison. Requirements: Full car licence with ideally no penalty points or endorsements. A proactive and enthusiastic attitude toward fleet management. If you are ready to take on this exciting challenge, we want to hear from you! Apply now, and let's drive success together! We champion equality and diversity in all aspects of employment. All employees are expected to uphold our Equality and Diversity Policy. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Apr 16, 2026
Seasonal
Job Title: Fleet Management Specialist Location: Newham Rate: 21.91 - 24.37 PAYE hour dependant on experience Term: Temp ongoing Are you passionate about fleet management and eager to make a difference? Our client, a forward-thinking organisation based in East Ham, is looking for a dedicated Fleet Management Specialist to join their Community & Environment division on a temporary basis. What You'll Do: As a Fleet Management Specialist, you will play a crucial role in ensuring the seamless delivery of transport services. Your key responsibilities will include: Supporting Business Team Leaders in all aspects of fleet management. Monitoring financial performance and providing accurate data for informed decision-making. Ensuring compliance with vehicle legislation and managing insurance documentation. Liaising with various departments to meet transport requirements efficiently. Conducting random checks to ensure compliance with council regulations. What We're Looking For: To thrive in this role, you should have: Extensive knowledge of fleet management applications, including Microsoft Word and Excel. Strong communication skills, with the ability to work effectively in a team. A commitment to promoting equality and diversity in service delivery. Experience in a high-pressure environment, responding positively to deadlines. Transport industry knowledge such as Driver's Hours and Working Time Directive, Insurance/claims handling, transport system knowledge such as Vison. Requirements: Full car licence with ideally no penalty points or endorsements. A proactive and enthusiastic attitude toward fleet management. If you are ready to take on this exciting challenge, we want to hear from you! Apply now, and let's drive success together! We champion equality and diversity in all aspects of employment. All employees are expected to uphold our Equality and Diversity Policy. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Product Manager - Automation Agents Role Purpose This role leads the definition, development, and optimisation of automation and intelligent agent capabilities within the Claim Pilot ecosystem. You'll drive the strategy and delivery of automation features that streamline claims handling, operational workflows, and colleague/client interactions-building a scalable, globally aligned automation ecosystem. What will your day look like: Product Strategy & Alignment Shape the automation and intelligent agent components of the Claim Pilot product strategy.Define core automation agents, their scope, and expected benefits.Ensure alignment with global product standards, architecture, and reusable components. Roadmap Ownership & Delivery Own the roadmap for automation agents, workflow automation, and AI-enabled task handling.Translate strategy into clear backlog items and delivery increments.Lead discovery, validation, and user research to ensure solutions meet real business needs.Maintain high-quality product documentation and governance materials.Demonstrate measurable value and benefits from delivered automation. Automation & Platform Modernisation Build automation features that reduce manual effort, improve accuracy, and accelerate cycle times.Support consolidation of automation tools into the ClaimPilot platform.Partner with engineering, architecture, and data teams to ensure compliance with technical, security, and regulatory frameworks.Identify opportunities to retire legacy workflows and adopt global reusable components. Governance & Transparency Operate within UK&I and global governance frameworks, providing clear reporting on progress, risks, and value.Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA). Track performance metrics such as throughput, accuracy, cycle time, and adoption. S takeholder Engagement Translate business needs into precise product requirements.Communicate roadmap updates, risks, and value outcomes across regional and global stakeholders.Build strong relationships with propositions teams, operational SMEs, and technical leaders. Adoption & Value Realisation Drive adoption of automation features across internal teams and clients.Create training and enablement materials.Track and evidence value delivered, including efficiency gains and improved user experience.Continuously optimise based on performance insights and feedback. Scope Automation agents and workflow automation across:Motor, Property & CasualtySpecialist and regulated operationsField services, risk, surveying, inspectionDelegated authority, TPA, BPO environmentsClient-specific and regulated workflow platforms Key Relationships Internal: Agile Coach, Head of Products, Delivery teams, Engineering/Architecture/Data/AI, UK&I leaders, Propositions & Commercial, Group CIO. External: Clients, technology vendors, regulatory/industry bodies. Knowledge and Abilities: Essential Product management/ownership experience in automation, workflow, or operational tech.Understanding of automation tools, digital workers, conversational agents, or AI task handling.Strong delivery skills: backlog management, discovery, prioritisation, agile practices.Ability to work closely with engineering teams.Strong analytical and data-driven mindset.Excellent communication and stakeholder management. Desirable Experience in insurance, claims, TPA, or regulated operations.Exposure to AI-enabled automation, LLM agents, API-first platforms, or orchestration engines.Familiarity with global product governance.Experience in platform migration or consolidation. Attributes Curious, outcome-oriented, and experimental.Able to simplify complexity and collaborate effectively.User-centric with empathy for operational challenges.Structured, detail-focused, and proactive. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Apr 16, 2026
Full time
Product Manager - Automation Agents Role Purpose This role leads the definition, development, and optimisation of automation and intelligent agent capabilities within the Claim Pilot ecosystem. You'll drive the strategy and delivery of automation features that streamline claims handling, operational workflows, and colleague/client interactions-building a scalable, globally aligned automation ecosystem. What will your day look like: Product Strategy & Alignment Shape the automation and intelligent agent components of the Claim Pilot product strategy.Define core automation agents, their scope, and expected benefits.Ensure alignment with global product standards, architecture, and reusable components. Roadmap Ownership & Delivery Own the roadmap for automation agents, workflow automation, and AI-enabled task handling.Translate strategy into clear backlog items and delivery increments.Lead discovery, validation, and user research to ensure solutions meet real business needs.Maintain high-quality product documentation and governance materials.Demonstrate measurable value and benefits from delivered automation. Automation & Platform Modernisation Build automation features that reduce manual effort, improve accuracy, and accelerate cycle times.Support consolidation of automation tools into the ClaimPilot platform.Partner with engineering, architecture, and data teams to ensure compliance with technical, security, and regulatory frameworks.Identify opportunities to retire legacy workflows and adopt global reusable components. Governance & Transparency Operate within UK&I and global governance frameworks, providing clear reporting on progress, risks, and value.Ensure compliance with architectural, cyber, AI governance, and regulatory requirements (e.g., DPIA, AIIA). Track performance metrics such as throughput, accuracy, cycle time, and adoption. S takeholder Engagement Translate business needs into precise product requirements.Communicate roadmap updates, risks, and value outcomes across regional and global stakeholders.Build strong relationships with propositions teams, operational SMEs, and technical leaders. Adoption & Value Realisation Drive adoption of automation features across internal teams and clients.Create training and enablement materials.Track and evidence value delivered, including efficiency gains and improved user experience.Continuously optimise based on performance insights and feedback. Scope Automation agents and workflow automation across:Motor, Property & CasualtySpecialist and regulated operationsField services, risk, surveying, inspectionDelegated authority, TPA, BPO environmentsClient-specific and regulated workflow platforms Key Relationships Internal: Agile Coach, Head of Products, Delivery teams, Engineering/Architecture/Data/AI, UK&I leaders, Propositions & Commercial, Group CIO. External: Clients, technology vendors, regulatory/industry bodies. Knowledge and Abilities: Essential Product management/ownership experience in automation, workflow, or operational tech.Understanding of automation tools, digital workers, conversational agents, or AI task handling.Strong delivery skills: backlog management, discovery, prioritisation, agile practices.Ability to work closely with engineering teams.Strong analytical and data-driven mindset.Excellent communication and stakeholder management. Desirable Experience in insurance, claims, TPA, or regulated operations.Exposure to AI-enabled automation, LLM agents, API-first platforms, or orchestration engines.Familiarity with global product governance.Experience in platform migration or consolidation. Attributes Curious, outcome-oriented, and experimental.Able to simplify complexity and collaborate effectively.User-centric with empathy for operational challenges.Structured, detail-focused, and proactive. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
A growing professional services organisation is seeking an experienced and highly organised Internal Accounts Manager / Office Manager to join their Manchester-based team. This is a dual-role position combining financial administration, credit control, and invoicing with responsibility for overseeing day-to-day office operations. The successful candidate will play a key role in supporting both operational and commercial functions, ensuring strong financial processes, accurate billing, and a well-managed, efficient office environment. Key Responsibilities Accounts & Financial Management Prepare and issue client invoices, particularly in relation to R&D tax claims Carry out benefit analysis and calculations to support ARC (Agreement/Revenue Calculations) and accurate invoicing Manage credit control processes, including chasing outstanding payments and reducing debtor days Maintain accurate financial records and support reporting activities Liaise with internal teams to ensure billing accuracy and timely invoicing Office & Operations Management Oversee the day-to-day running of the office and act as the central administrative support function Support operational and sales teams with general administration Manage office supplies, systems, and overall office organisation Ensure a professional, efficient, and well-functioning working environment Client & Internal Communication Act as a key point of contact for client invoicing and payment-related queries Build and maintain strong relationships with clients Communicate effectively with internal stakeholders and external partners Provide a high level of professionalism in all interactions Candidate Requirements Essential : Proven experience in an accounts, finance, or office management role Strong experience in invoicing, credit control, and financial administration Excellent organisational skills with the ability to manage multiple priorities High level of attention to detail and accuracy Strong communication and interpersonal skills with a client-focused approach Proficiency in Microsoft Office and familiarity with financial systems Ability to work independently and as part of a team Desirable : Experience within the R&D tax or wider accounting sector Understanding of R&D claim billing structures, including ARC calculations and benefit analysis Experience in a client-facing financial or operational role Personal Attributes Highly organised, proactive, and commercially aware Confident communicator with a professional approach Strong problem-solving ability Adaptable and comfortable managing a varied workload Reliable and able to work to deadlines with minimal supervision What's on Offer Competitive salary from £35,000 (dependent on experience) Annual performance-based bonus Opportunity to take ownership of a key role within a growing business Supportive and collaborative working environment Modern office location in Salford Quays This is an excellent opportunity for a finance-savvy office professional looking to take on a varied role with both operational and commercial responsibility within a dynamic business environment. To apply, contact David or Adam at Greys Specialist Recruitment
Apr 15, 2026
Full time
A growing professional services organisation is seeking an experienced and highly organised Internal Accounts Manager / Office Manager to join their Manchester-based team. This is a dual-role position combining financial administration, credit control, and invoicing with responsibility for overseeing day-to-day office operations. The successful candidate will play a key role in supporting both operational and commercial functions, ensuring strong financial processes, accurate billing, and a well-managed, efficient office environment. Key Responsibilities Accounts & Financial Management Prepare and issue client invoices, particularly in relation to R&D tax claims Carry out benefit analysis and calculations to support ARC (Agreement/Revenue Calculations) and accurate invoicing Manage credit control processes, including chasing outstanding payments and reducing debtor days Maintain accurate financial records and support reporting activities Liaise with internal teams to ensure billing accuracy and timely invoicing Office & Operations Management Oversee the day-to-day running of the office and act as the central administrative support function Support operational and sales teams with general administration Manage office supplies, systems, and overall office organisation Ensure a professional, efficient, and well-functioning working environment Client & Internal Communication Act as a key point of contact for client invoicing and payment-related queries Build and maintain strong relationships with clients Communicate effectively with internal stakeholders and external partners Provide a high level of professionalism in all interactions Candidate Requirements Essential : Proven experience in an accounts, finance, or office management role Strong experience in invoicing, credit control, and financial administration Excellent organisational skills with the ability to manage multiple priorities High level of attention to detail and accuracy Strong communication and interpersonal skills with a client-focused approach Proficiency in Microsoft Office and familiarity with financial systems Ability to work independently and as part of a team Desirable : Experience within the R&D tax or wider accounting sector Understanding of R&D claim billing structures, including ARC calculations and benefit analysis Experience in a client-facing financial or operational role Personal Attributes Highly organised, proactive, and commercially aware Confident communicator with a professional approach Strong problem-solving ability Adaptable and comfortable managing a varied workload Reliable and able to work to deadlines with minimal supervision What's on Offer Competitive salary from £35,000 (dependent on experience) Annual performance-based bonus Opportunity to take ownership of a key role within a growing business Supportive and collaborative working environment Modern office location in Salford Quays This is an excellent opportunity for a finance-savvy office professional looking to take on a varied role with both operational and commercial responsibility within a dynamic business environment. To apply, contact David or Adam at Greys Specialist Recruitment
An exciting opportunity for a Corporate Tax Assistant Manager, to join a large tax department near Crawley. The role will involve managing a diverse portfolio of corporate clients, ensuring compliance and offering advisory services. Client Details Our client is a prestigious accountancy firm based close to Crawley. Description The role will involve the following duties: Being the main point of contact for client enquiries Supporting with client advisory & planning Reviewing corporate tax computations Co-ordinating tax payments, loss relief, capital allowances, group relief and other claims Coaching junior members of the team Profile A successful Corporate Tax Assistant Manager should have: An accounting or tax qualification (ACA, ACCA, CTA, ATT etc). Experience in corporate tax within a professional services environment. Strong technical skills and keen attention to detail. Excellent communication and interpersonal skills. Ability to manage a portfolio of clients. Demonstrable experience in client handling and project management. Job Offer A competitive salary of £46,000 - £54,000 Hybrid working Opportunity to work in a leading accountancy practice Exposure to a diverse portfolio of clients across various industries Excellent training and career progression opportunities Supportive and inclusive work environment
Apr 15, 2026
Full time
An exciting opportunity for a Corporate Tax Assistant Manager, to join a large tax department near Crawley. The role will involve managing a diverse portfolio of corporate clients, ensuring compliance and offering advisory services. Client Details Our client is a prestigious accountancy firm based close to Crawley. Description The role will involve the following duties: Being the main point of contact for client enquiries Supporting with client advisory & planning Reviewing corporate tax computations Co-ordinating tax payments, loss relief, capital allowances, group relief and other claims Coaching junior members of the team Profile A successful Corporate Tax Assistant Manager should have: An accounting or tax qualification (ACA, ACCA, CTA, ATT etc). Experience in corporate tax within a professional services environment. Strong technical skills and keen attention to detail. Excellent communication and interpersonal skills. Ability to manage a portfolio of clients. Demonstrable experience in client handling and project management. Job Offer A competitive salary of £46,000 - £54,000 Hybrid working Opportunity to work in a leading accountancy practice Exposure to a diverse portfolio of clients across various industries Excellent training and career progression opportunities Supportive and inclusive work environment
Dove & Hawk are working alongside a Hertfordshire-based Real Estate Consultancy who are looking for an Senior Block Manager to manage a varied portfolio of Residential Blocks located in the Hertfordshire / Northwest region Duties/Functions of the role: Preparing annual service charge budgets Insurance claims handling Inspection of sites to ensure the quality of services provided are satisfactory and to identify building repairs in line with health and safety issues. Health & Safety Compliance, BSR experience Coordinate contractors Liaise with other team members and departments Building strong and proactive relationships with your clients Respond to leasehold enquiries in an efficient manner Attend external meetings as needed Requirements of the Role: A minimum of 3 years' experience in all aspects of Residential Block Management. TPI Qualification Strong communication skills, verbal and written. Strong numeracy skills coupled with business acumen as you will be managing budgets, reviewing quotes, organising Year End accounts etc. Strong grasp of IT. Salary Budgets : £45,000 + Benefits Required working hours: 09:00 - 5.30 pm Monday to Friday Location of the role: BorehamwoodPlease contact me on to discuss further! Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
Apr 15, 2026
Full time
Dove & Hawk are working alongside a Hertfordshire-based Real Estate Consultancy who are looking for an Senior Block Manager to manage a varied portfolio of Residential Blocks located in the Hertfordshire / Northwest region Duties/Functions of the role: Preparing annual service charge budgets Insurance claims handling Inspection of sites to ensure the quality of services provided are satisfactory and to identify building repairs in line with health and safety issues. Health & Safety Compliance, BSR experience Coordinate contractors Liaise with other team members and departments Building strong and proactive relationships with your clients Respond to leasehold enquiries in an efficient manner Attend external meetings as needed Requirements of the Role: A minimum of 3 years' experience in all aspects of Residential Block Management. TPI Qualification Strong communication skills, verbal and written. Strong numeracy skills coupled with business acumen as you will be managing budgets, reviewing quotes, organising Year End accounts etc. Strong grasp of IT. Salary Budgets : £45,000 + Benefits Required working hours: 09:00 - 5.30 pm Monday to Friday Location of the role: BorehamwoodPlease contact me on to discuss further! Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
About the role Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our South region reporting to the Regional Customer Services Manager. This is a critical frontline role, and you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion managing face to face relationships across multiple developments, ensuring our customers receive a world class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion. You will liaise with the Customer Services team, contractors and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements and ensuring we remain compliant with the New Homes Quality Code. You will also provide line management and guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background is also desirable and /or a good understanding of identifying and managing remedial works within the new homes industry. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience of managing large caseloads and relationship building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential. What you will do To be the owner of the customer journey post completion, delivering a world class customer experience Assist with maintaining a recommend rating at above target to ensure the business remains a 5-star builder To liaise with your colleagues from customer services, production and sales functions to gain knowledge and understanding of relevant developments and customers Utilise the pre completion checklist to ensure that all new homes are at the quality standard Miller Homes our customers, and the New Homes Quality Code expect. Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place To liaise with sub contractors ensuring that remedials are carried out swiftly and to the required standard Provide clear written communication to customers, contractors and colleagues, managing needs and expectations appropriately To act professionally at all times with the company name and charter in mind Provide pro active feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Millers complaints and resolution procedures Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary. Build a thorough knowledge of Miller House types and construction processes Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times Provide inspirational line management to customer services technicians ensuring they operate effectively and in line with our customer charter? About You Hold a full UK driving licence Trustworthy, honest and provide excellent feedback Able to deal with difficult customers, clients and situations calmly and professionally Sound commercial awareness Controlled Smart and professional personal appearance Confident communicator both verbally and written Dignified Understanding of the New Homes Quality Code Experience of customer contact through all communication media Experience of client and company confidentiality Knowledge of residential property and our competitors is essential Experience with RSL liaison Knowledge of construction including PMA awareness is essential General knowledge of NHBC Technical Requirements/Guidelines essential Computer literate (especially Word & Excel) with good administrative skills
Apr 15, 2026
Full time
About the role Miller Homes is a respected national homebuilder with an established reputation for building outstanding quality family homes and providing excellent customer service. We believe in building homes safely, in a way which is considerate to the environment and delighting our customers with a product and experience which recognises that buying a new home is a significant lifetime purchase. That is The Miller Difference. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our South region reporting to the Regional Customer Services Manager. This is a critical frontline role, and you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion managing face to face relationships across multiple developments, ensuring our customers receive a world class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion. You will liaise with the Customer Services team, contractors and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements and ensuring we remain compliant with the New Homes Quality Code. You will also provide line management and guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background is also desirable and /or a good understanding of identifying and managing remedial works within the new homes industry. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience of managing large caseloads and relationship building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential. What you will do To be the owner of the customer journey post completion, delivering a world class customer experience Assist with maintaining a recommend rating at above target to ensure the business remains a 5-star builder To liaise with your colleagues from customer services, production and sales functions to gain knowledge and understanding of relevant developments and customers Utilise the pre completion checklist to ensure that all new homes are at the quality standard Miller Homes our customers, and the New Homes Quality Code expect. Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place To liaise with sub contractors ensuring that remedials are carried out swiftly and to the required standard Provide clear written communication to customers, contractors and colleagues, managing needs and expectations appropriately To act professionally at all times with the company name and charter in mind Provide pro active feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Millers complaints and resolution procedures Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary. Build a thorough knowledge of Miller House types and construction processes Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times Provide inspirational line management to customer services technicians ensuring they operate effectively and in line with our customer charter? About You Hold a full UK driving licence Trustworthy, honest and provide excellent feedback Able to deal with difficult customers, clients and situations calmly and professionally Sound commercial awareness Controlled Smart and professional personal appearance Confident communicator both verbally and written Dignified Understanding of the New Homes Quality Code Experience of customer contact through all communication media Experience of client and company confidentiality Knowledge of residential property and our competitors is essential Experience with RSL liaison Knowledge of construction including PMA awareness is essential General knowledge of NHBC Technical Requirements/Guidelines essential Computer literate (especially Word & Excel) with good administrative skills
Senior Mechanical Project Manager 100,000 per annum Surbiton, Surrey Fixed term contract Reports to: Pre-Construction & Technical Director Qualifications & Experience HNC/HND or Degree in Mechanical Engineering or related discipline. Proven experience delivering large-scale mechanical or building services projects within Central London. Strong capability in project, contract, and cost management Excellent understanding of mechanical design, construction methodologies, and commissioning. Advanced proficiency in Microsoft Office, project planning, and cost management tools. Relevant Health & Safety qualifications (e.g. SMSTS, IOSH, NEBOSH). Prior experience working with commercial and/or infrastructure clients desirable. Have direct experience of being responsible to deliver a 2m+ mechanical package About the Role My client are seeking an experienced Senior Project Manager to lead the delivery of a large- scale mechanical pipework installation project for a new hospital wing near Surbiton, Surrey. The successful candidate will be responsible to deliver the project-from design review and procurement to installation and commissioning-ensuring all works are delivered safely on time, and within budget. This role requires a dynamic leader with deep technical knowledge of mechanical systems, strong commercial and contractual awareness, and the ability to manage multiple complex projects simultaneously. Key Responsibilities: Health, Safety & Compliance Lead by example in creating a safe, compliant working environment across all projects. Ensure comprehensive Risk Assessments and Method Statements are prepared, reviewed, and implemented by the site management team. Promote a proactive safety culture, encouraging open reporting of incidents and continuous improvement. Ensure the site management team conduct record site inductions, toolbox talks, and audits in accordance with company policy. Ensure the site management team monitor and enforce compliance with all health, safety, and environmental legislation. Project & Operational Management Manage the full lifecycle of the mechanical project, ensuring programme, quality, and budget objectives are achieved. Be responsible to oversee daily project operations, resolving issues swiftly to maintain progress and client satisfaction. Coordinate with design, procurement, and construction teams to ensure efficient project execution. Produce accurate financial and operational performance reports for senior management. Design & Technical Leadership Review and approve mechanical design documentation for constructability, performance, and compliance. Manage design coordination and change control Conduct technical and constructability reviews to optimise delivery and minimise rework. Act as the technical authority for the mechanical installation discipline, disseminating best practice and lessons learned. Commercial & Contract Management Lead contract administration, negotiation, and performance management. Prepare, assess, and defend claims for delay, disruption, and variation, including forensic delay analysis and quantum evaluations. Ensure all contractual obligations are fulfilled, and risks are managed effectively. Independently prepare cost plans and detailed cost estimates for projects of varying scale. Oversee cost forecasting, budget monitoring, and final account settlement in collaboration with the commercial team. Financial & Profit Management Maintain strict control over budgets, cost plans, and project margins. Ensure transparent and auditable cost reporting, including cash flow and profitability analysis. Implement strong procurement and cost control measures across labour, plant, and materials. Identify opportunities to improve efficiency and profitability across the project portfolio. Site & Construction Management Oversee mechanical installation works within the live construction sites with support from the site management team. Coordinate site activities, ensuring adherence to design, programme, and safety standards. Ensure projects are completed to a high standard of quality and workmanship. Leadership & People Management Lead, mentor, and motivate project delivery teams, fostering a collaborative and accountable culture. Maintain adequate staffing levels and oversee performance management for direct reports. Resolve personnel and subcontractor issues efficiently while maintaining positive relationships. Uphold company values, ensuring compliance with all HR, safety, and operational policies. This is a fantastic opportunity to work for a successful and growing Mechanical Contractor who have been around for over 35 years and have a superb industry reputation for high quality workmanship and project delivery. Please contact Russel Cleverley at Penguin Recruitment in CONFIDENCE.
Apr 15, 2026
Full time
Senior Mechanical Project Manager 100,000 per annum Surbiton, Surrey Fixed term contract Reports to: Pre-Construction & Technical Director Qualifications & Experience HNC/HND or Degree in Mechanical Engineering or related discipline. Proven experience delivering large-scale mechanical or building services projects within Central London. Strong capability in project, contract, and cost management Excellent understanding of mechanical design, construction methodologies, and commissioning. Advanced proficiency in Microsoft Office, project planning, and cost management tools. Relevant Health & Safety qualifications (e.g. SMSTS, IOSH, NEBOSH). Prior experience working with commercial and/or infrastructure clients desirable. Have direct experience of being responsible to deliver a 2m+ mechanical package About the Role My client are seeking an experienced Senior Project Manager to lead the delivery of a large- scale mechanical pipework installation project for a new hospital wing near Surbiton, Surrey. The successful candidate will be responsible to deliver the project-from design review and procurement to installation and commissioning-ensuring all works are delivered safely on time, and within budget. This role requires a dynamic leader with deep technical knowledge of mechanical systems, strong commercial and contractual awareness, and the ability to manage multiple complex projects simultaneously. Key Responsibilities: Health, Safety & Compliance Lead by example in creating a safe, compliant working environment across all projects. Ensure comprehensive Risk Assessments and Method Statements are prepared, reviewed, and implemented by the site management team. Promote a proactive safety culture, encouraging open reporting of incidents and continuous improvement. Ensure the site management team conduct record site inductions, toolbox talks, and audits in accordance with company policy. Ensure the site management team monitor and enforce compliance with all health, safety, and environmental legislation. Project & Operational Management Manage the full lifecycle of the mechanical project, ensuring programme, quality, and budget objectives are achieved. Be responsible to oversee daily project operations, resolving issues swiftly to maintain progress and client satisfaction. Coordinate with design, procurement, and construction teams to ensure efficient project execution. Produce accurate financial and operational performance reports for senior management. Design & Technical Leadership Review and approve mechanical design documentation for constructability, performance, and compliance. Manage design coordination and change control Conduct technical and constructability reviews to optimise delivery and minimise rework. Act as the technical authority for the mechanical installation discipline, disseminating best practice and lessons learned. Commercial & Contract Management Lead contract administration, negotiation, and performance management. Prepare, assess, and defend claims for delay, disruption, and variation, including forensic delay analysis and quantum evaluations. Ensure all contractual obligations are fulfilled, and risks are managed effectively. Independently prepare cost plans and detailed cost estimates for projects of varying scale. Oversee cost forecasting, budget monitoring, and final account settlement in collaboration with the commercial team. Financial & Profit Management Maintain strict control over budgets, cost plans, and project margins. Ensure transparent and auditable cost reporting, including cash flow and profitability analysis. Implement strong procurement and cost control measures across labour, plant, and materials. Identify opportunities to improve efficiency and profitability across the project portfolio. Site & Construction Management Oversee mechanical installation works within the live construction sites with support from the site management team. Coordinate site activities, ensuring adherence to design, programme, and safety standards. Ensure projects are completed to a high standard of quality and workmanship. Leadership & People Management Lead, mentor, and motivate project delivery teams, fostering a collaborative and accountable culture. Maintain adequate staffing levels and oversee performance management for direct reports. Resolve personnel and subcontractor issues efficiently while maintaining positive relationships. Uphold company values, ensuring compliance with all HR, safety, and operational policies. This is a fantastic opportunity to work for a successful and growing Mechanical Contractor who have been around for over 35 years and have a superb industry reputation for high quality workmanship and project delivery. Please contact Russel Cleverley at Penguin Recruitment in CONFIDENCE.
Parts/Service Administrator Milton Keynes, Office based Permanent Founded over a century ago, our client is a global automotive brand with production facilities in over 20 countries, employing tens of thousands of talented individuals worldwide. As a Parts/Service Administrator you will provide first-class support to a network of dealers throughout the UK and Ireland. Key Responsibilities: Supporting the dealers for all products in the network (via phone, email and the help desk ticketing system) with technical parts interpretation, product specification, stock availability, delivery and general enquiries Processing orders / returns of parts and accessories, working closely with the UK Warehouse team and European warehouse colleagues regarding stock availability Processing return credits and invoices Liaising with courier partners regarding the delivery of parts and accessories Supporting the Dealer Services Manager with the onboarding of new dealers Investigate and resolve claims and queries Maintaining up-to-date product and parts knowledge (current and legacy) across all divisions, market conditions and issues faced by the Dealer Network What skills and experience are we looking for? Automotive industry experience with vehicle parts and accessories is desirable High level of attention to detail Problem solving skills Good numerical and literacy skills Proficient in Microsoft Office packages, including Excel Excellent verbal and written communication skills Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Apr 15, 2026
Full time
Parts/Service Administrator Milton Keynes, Office based Permanent Founded over a century ago, our client is a global automotive brand with production facilities in over 20 countries, employing tens of thousands of talented individuals worldwide. As a Parts/Service Administrator you will provide first-class support to a network of dealers throughout the UK and Ireland. Key Responsibilities: Supporting the dealers for all products in the network (via phone, email and the help desk ticketing system) with technical parts interpretation, product specification, stock availability, delivery and general enquiries Processing orders / returns of parts and accessories, working closely with the UK Warehouse team and European warehouse colleagues regarding stock availability Processing return credits and invoices Liaising with courier partners regarding the delivery of parts and accessories Supporting the Dealer Services Manager with the onboarding of new dealers Investigate and resolve claims and queries Maintaining up-to-date product and parts knowledge (current and legacy) across all divisions, market conditions and issues faced by the Dealer Network What skills and experience are we looking for? Automotive industry experience with vehicle parts and accessories is desirable High level of attention to detail Problem solving skills Good numerical and literacy skills Proficient in Microsoft Office packages, including Excel Excellent verbal and written communication skills Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
About the role At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our Scotland East Region. This is a critical frontline role and you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion managing face to face relationships across multiple developments, ensuring our customers receive a world class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion. You will liaise with the Customer Services team, contractors and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements and ensuring we remain compliant with the New Homes Quality Code. You will also provide guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background is also desirable and /or a good understanding of identifying and managing remedial works within the new homes industry. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience of managing large caseloads and relationship building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential. What you will do: To be the owner of the customer journey post completion, delivering a world class customer experience Assist with maintaining a recommend rating at above target to ensure the business remains a 5-star builder To liaise with your colleagues from customer services, production and sales functions to gain knowledge and understanding of relevant developments and customers Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code. Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place To liaise with sub-contractors ensuring that remedials are carried out swiftly and to the required standard Provide clear written communication to customers, contractors and colleagues, managing needs and expectations appropriately To act professionally at all times with the company name and charter in mind Provide pro-active feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat visits. Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Miller Homes complaints and resolution procedures Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary. Build a thorough knowledge of Miller Homes house types and construction processes About You: Hold a full UK driving license Trustworthy, honest and provide excellent feedback Able to deal with difficult customers, clients and situations calmly and professionally Sound commercial awareness Controlled Smart and professional personal appearance Confident communicator both verbally and written Dignified Understanding of the New Homes Quality Code Experience of customer contact through all communication media Experience of client and company confidentiality Knowledge of residential property and our competitors is essential Experience with RSL liaison Knowledge of construction including PMA awareness is essential General knowledge of NHBC Technical Requirements/Guidelines essential Computer literate (especially Word & Excel) with good administrative skills How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. Unfortunately, due to the high volume of applications, only successful candidates will be contacted. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Wrong file type. Please check and try again Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin Other - please specify: D.O.B dd/mm/yyyy Gender Disabled Please state the nature of the disability: Nationality / citizenship
Apr 15, 2026
Full time
About the role At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper. We are looking to recruit a Customer Support Manager to join our Customer Services team based in our Scotland East Region. This is a critical frontline role and you will be the custodian of the customer journey. You will be the customers' key point of contact following legal completion managing face to face relationships across multiple developments, ensuring our customers receive a world class experience. You will be responsible for client inspection works to identify any necessary remedial works across relevant Miller Homes developments and ensure the on-going quality of all homes post completion. You will liaise with the Customer Services team, contractors and customers to ensure all remedial works are attended to within agreed timescales, in line with Miller Homes' service level agreements and ensuring we remain compliant with the New Homes Quality Code. You will also provide guidance to our customer service technicians. You will be required to liaise with all functions within the regional team and the NHBC regarding technical requirements and may be required to attend resolutions and insurance claims as and when required, therefore, previous experience in a similar role within the house building sector would be beneficial. A technical background is also desirable and /or a good understanding of identifying and managing remedial works within the new homes industry. You should possess experience of customer contact through all forms of communication, with a general knowledge of NHBC Technical Requirements/Guidelines. Time management skills, experience of managing large caseloads and relationship building/people skills are essential to undertake this role. A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential. What you will do: To be the owner of the customer journey post completion, delivering a world class customer experience Assist with maintaining a recommend rating at above target to ensure the business remains a 5-star builder To liaise with your colleagues from customer services, production and sales functions to gain knowledge and understanding of relevant developments and customers Utilise the pre-completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code. Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly To meet and carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place To liaise with sub-contractors ensuring that remedials are carried out swiftly and to the required standard Provide clear written communication to customers, contractors and colleagues, managing needs and expectations appropriately To act professionally at all times with the company name and charter in mind Provide pro-active feedback to the Regional Customer Services Manager regarding defects and solutions and ensure any defective work is brought to the attention of all relevant parties to prevent repeat visits. Be aware of and adhere to the requirements of the New Homes Ombudsman (NHO) dealing with any complaints in line with Miller Homes complaints and resolution procedures Ensure all works are carried out in accordance with specific risk assessments and method statements leading to high levels of health and safety at all times To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary. Build a thorough knowledge of Miller Homes house types and construction processes About You: Hold a full UK driving license Trustworthy, honest and provide excellent feedback Able to deal with difficult customers, clients and situations calmly and professionally Sound commercial awareness Controlled Smart and professional personal appearance Confident communicator both verbally and written Dignified Understanding of the New Homes Quality Code Experience of customer contact through all communication media Experience of client and company confidentiality Knowledge of residential property and our competitors is essential Experience with RSL liaison Knowledge of construction including PMA awareness is essential General knowledge of NHBC Technical Requirements/Guidelines essential Computer literate (especially Word & Excel) with good administrative skills How to apply Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period. This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible. Unfortunately, due to the high volume of applications, only successful candidates will be contacted. (No Agencies Please) Apply for this position Before taking up a position with Miller Homes you must provide evidence that you have the right to live and work in the UK permanently and without restriction. Please complete the application form below, and select "Submit" when you have finished Please note - the form fields marked with an asterisk ( ) must be completed in order for your application to be processed correctly. First name Last name Address Email Telephone Please provide a brief outline explaining why you should be suitable for a position with Miller Homes (Max 1000 characters including spaces) : Upload CV Please ensure your document is a Microsoft Word Document with file extension .doc or .docx Wrong file type. Please check and try again Equal Opportunities Ethnic Monitoring Please ensure that you complete this section fully in order for your application to be processed correctly. Miller Homes takes positive steps to ensure that all applicants who are selected for employment are done so solely on their suitability. To do this effectively we need specific information from you and would appreciate your assistance in completing this section. This information is treated as confidential and will not be used for any other purpose. (The classifications in this form are recommended by the Commission for Racial Equality). Ethnic Origin Other - please specify: D.O.B dd/mm/yyyy Gender Disabled Please state the nature of the disability: Nationality / citizenship
