Deputy Store Director - White City Our client is looking for a strong retailer to join their new store team in London, White City. As Deputy Store Director, youll act as the trusted number two in the store, working closely with the Store Director and the entire store team to drive overall business performance and ensure seamless day-to-day operations. In this key role, you'll: Support the Store Director in delivering on strategic goals across sales, service, and operational excellence Lead and develop high-performing teams, ensuring alignment with the brand values and service standards Collaborate with both the Customer Experience and Operations teams to create an engaging and efficient store environment Monitor performance metrics, identify opportunities for improvement, and implement initiatives that enhance the end-to-end customer journey Responsibilities Customer Experience: Spend 50/80% of your time on the sales floor, actively leading and inspiring the team to deliver memorable and immersive client experiences. Role-model the attitude, setting the standard for exceptional service, professionalism, and positivity. Provide hands-on support in challenging client situations, ensuring issues are resolved quickly and client satisfaction is maintained. Deliver ongoing coaching and training, empowering team members to meet and exceed commercial and operational KPIs. Take ownership of floor leadership, ensuring consistent coverage, smooth operations, and an elevated service environment. Motivate and energise the team through dynamic floor management, creating an addictive and engaging shopping experience. Utilise tools and mystery shopper reports to analyse satisfaction scores and implement targeted action plans for continuous improvement. Inspire and guide the team in leveraging digital tools to offer personalised and connected client services. Partner with the Training team to coach and support the delivery of Beauty Services, maximising client engagement, and loyalty. Foster strong working relationships with Brand Supervisors and ensure regular follow-up on Brand BC performance. Lead and align the management team to cultivate a vibrant and welcoming store atmosphere, driving results across all commercial KPIs. Operational Excellence: Optimise and oversee store operations in partnership with the Operations Manager, ensuring efficiency, compliance with company policies, and adherence to operational guidelines. Inspire and support the management team in enforcing all store policies and procedures related to products, testers, pricing, merchandising, and coordination with external partners (including brands, helpers, and security). Collaborate with the Operations Manager to maintain the stores premium image, focusing on cleanliness, product availability, and overall presentation. In partnership with Category Managers, ensure the team consistently applies and follows operational standards and procedures across all departments. Proactively monitor stock levels and communicate low-stock or out-of-stock risks to the Operations Manager to maintain optimal product availability. Work alongside the Operations Manager to uphold visual merchandising (VM), animation, and marketing execution standards, ensuring alignment with brand image and campaign guidelines. Team Management: Partner with the store director to recruit, train, retain and develop talent. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check-ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody the company values, fostering a culture of growth and opportunity. Align team objectives with the company's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Skills: Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high-performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client-first approach. Exceptional organisational and time-management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni-channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross-functional teams in a fast-paced, ever-evolving retail landscape. Package: £55,000 + Package + Bonus + Fantastic Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
Apr 16, 2026
Full time
Deputy Store Director - White City Our client is looking for a strong retailer to join their new store team in London, White City. As Deputy Store Director, youll act as the trusted number two in the store, working closely with the Store Director and the entire store team to drive overall business performance and ensure seamless day-to-day operations. In this key role, you'll: Support the Store Director in delivering on strategic goals across sales, service, and operational excellence Lead and develop high-performing teams, ensuring alignment with the brand values and service standards Collaborate with both the Customer Experience and Operations teams to create an engaging and efficient store environment Monitor performance metrics, identify opportunities for improvement, and implement initiatives that enhance the end-to-end customer journey Responsibilities Customer Experience: Spend 50/80% of your time on the sales floor, actively leading and inspiring the team to deliver memorable and immersive client experiences. Role-model the attitude, setting the standard for exceptional service, professionalism, and positivity. Provide hands-on support in challenging client situations, ensuring issues are resolved quickly and client satisfaction is maintained. Deliver ongoing coaching and training, empowering team members to meet and exceed commercial and operational KPIs. Take ownership of floor leadership, ensuring consistent coverage, smooth operations, and an elevated service environment. Motivate and energise the team through dynamic floor management, creating an addictive and engaging shopping experience. Utilise tools and mystery shopper reports to analyse satisfaction scores and implement targeted action plans for continuous improvement. Inspire and guide the team in leveraging digital tools to offer personalised and connected client services. Partner with the Training team to coach and support the delivery of Beauty Services, maximising client engagement, and loyalty. Foster strong working relationships with Brand Supervisors and ensure regular follow-up on Brand BC performance. Lead and align the management team to cultivate a vibrant and welcoming store atmosphere, driving results across all commercial KPIs. Operational Excellence: Optimise and oversee store operations in partnership with the Operations Manager, ensuring efficiency, compliance with company policies, and adherence to operational guidelines. Inspire and support the management team in enforcing all store policies and procedures related to products, testers, pricing, merchandising, and coordination with external partners (including brands, helpers, and security). Collaborate with the Operations Manager to maintain the stores premium image, focusing on cleanliness, product availability, and overall presentation. In partnership with Category Managers, ensure the team consistently applies and follows operational standards and procedures across all departments. Proactively monitor stock levels and communicate low-stock or out-of-stock risks to the Operations Manager to maintain optimal product availability. Work alongside the Operations Manager to uphold visual merchandising (VM), animation, and marketing execution standards, ensuring alignment with brand image and campaign guidelines. Team Management: Partner with the store director to recruit, train, retain and develop talent. Cultivate a collaborative, inclusive team environment that encourages open communication and synergy. Monitor and elevate team effectiveness through regular performance check-ins and constructive feedback. Partner with the Store Director on resource allocation, team scheduling, payroll, and maximizing team performance. Lead workshops and peer learning sessions, promoting knowledge sharing and continuous team development. Identify skill enhancement opportunities through targeted training initiatives, ensuring alignment with industry standards and Sephora's unique approach. Develop future leaders who embody the company values, fostering a culture of growth and opportunity. Align team objectives with the company's broader strategy, ensuring every role contributes to our collective success. Collaborate with the recruitment team to attract and onboard top talent who are passionate about beauty and client experience. Skills: Extensive experience in client experience management, preferably within the retail or beauty sector. Exceptional leadership, team management, and motivational abilities, with a proven track record of developing high-performing teams. Deep understanding of retail operations, policies, and procedures, including inventory, cash management, and service excellence. Outstanding communication, interpersonal, and conflict resolution skills, with a strong client-first approach. Exceptional organisational and time-management skills to effectively manage priorities in a dynamic environment. Proficiency in CRM systems, omni-channel strategies, and retail service models to enrich client engagement. Analytical mindset with expertise in data analysis tools to assess KPIs and drive continuous improvement. Advanced skills in digital tools and MS Office applications to streamline operations and enhance team collaboration. Ability to collaborate effectively with cross-functional teams in a fast-paced, ever-evolving retail landscape. Package: £55,000 + Package + Bonus + Fantastic Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
Product Lifecycle Marketing Manager, International Marketing (Hybrid) page is loaded Product Lifecycle Marketing Manager, International Marketing (Hybrid)locations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ-7 Position Overview: Insulet Corporation is one of the fastest growing medical device companies, thanks to the global success of the Omnipod(R) System in reducing the daily burden for people living with diabetes.We are seeking a strategic and commercially minded Product Lifecycle Marketing Manager, International Marketing to join our International Marketing team. This person will build and contribute to a strong team culture focused on energizing, speaking-up, collaboration, innovation and delivery.This pivotal role will manage the marketing activities that support product lifecycle of both the Omnipod portfolio products and third-party products and platforms that support Omnipod. The primary objectives of the role will ensure we are offering a seamless process and positive experience to our customers (both HCP and DTC) as we help them to navigate through the product lifecycle stages and transitions, which may include upgrades and updates with both physical product and digital platforms within our portfolio of products.The focus will be on developing and executing the marketing strategy, marketing communications and tactical marketing activities to deliver against portfolio optimization, product conversion, and retirement strategies, ensuring seamless transitions while safeguarding customer loyalty and minimizing brand attrition.This role will lead cross-functional marketing and communication planning to ensure timely and effective execution of product changes. The scope includes both HCP and DTC channels across all global markets (excluding the USA). The successful candidate will have strong communication and collaboration skills as they will need to work closely with rest of the International Marketing Team, as well as the Global Franchise teams, Global Marketing, Country Marketing, Legal, Medical, Regulatory, Market Access, Supply Chain, Customer Support & agency partners. Responsibilities Collaborate with Global Franchise, International and local commercial teams to align lifecycle decisions with business goals and customer needs. Develop and implement lifecycle strategies and communication plans for product upgrades, conversion and retirement of products. Design and execute conversion strategies that guide customers from legacy to new products with minimal disruption. Develop marketing and communication plans to support product transitions, ensuring clarity and continuity for customers. Partner with Sales, Customer Service, and Digital teams to manage customer migration and minimize churn. Define KPIs to measure lifecycle performance and customer retention during transitions. Analyse product performance, market trends, and customer insights to identify opportunities for rationalization or enhancement. Drive portfolio simplification initiatives while maintaining brand equity and customer satisfaction. Ensure alignment of messaging, timing, and execution across all touchpoints. Lead stakeholder engagement sessions to communicate lifecycle plans and gather feedback. Identify risks associated with product transitions and develop mitigation plans. Monitor customer sentiment and brand impact during lifecycle changes, adjusting strategies as needed. Preferred Skills & Competencies: Experience with email marketing and CRM preferred. Strong communication, leadership and collaboration skills are required with proven ability to build and maintain relationships with a diverse group of people and across the organization. Proven writing skills to a professional audience Demonstrated ability to work cross functionally and align others behind a program or activity with strong project management skills Outcomes & action oriented Ability to take ownership and accountability for wide-ranging project needs Ability to deliver programs on time & on budget Ability to analyse data to assess performance & impact Demonstrated ability to manage concurrent, complex and projects required with internal and external stakeholders Education and Experience Bachelor's degree required (with a concentration in Marketing preferred). Demonstrated experience marketing healthcare products - either through a Field Sales Team experience or other channels Demonstrated experience in helping develop & implement marketing campaigns to drive conversation and build brand equity Experience with Digital Marketing in the healthcare environment including understanding of digital media channels, digital creative, digital KPIs and metrics, social media management, website optimization (SEO) and CRM/email marketing preferred Experience working within a regional or global team preferred. Prior experience of working within Diabetes (or similar health related industry) preferred. Prior experience of developing communications within a regulated environment (eg. Pharmaceuticals, Medical Devices, and Consumer Healthcare). Experience working with Veeva Vault and/or Salesforce would be an asset. Fluent in English - and 1 additional language (e.g. German, Dutch, Italian, Spanish) would be an advantage Travel This is a regional role, across multiple geographies, so periodic travel will be required - this will be to attend meetings in key markets, attend trade shows/conferences, join in market sales meetings or attend research. Travel is estimated at up to 25% but will flex depending on business needs Additional Information The position is a hybrid role at our UK office, based in Hammersmith Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit and We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us .
Apr 16, 2026
Full time
Product Lifecycle Marketing Manager, International Marketing (Hybrid) page is loaded Product Lifecycle Marketing Manager, International Marketing (Hybrid)locations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ-7 Position Overview: Insulet Corporation is one of the fastest growing medical device companies, thanks to the global success of the Omnipod(R) System in reducing the daily burden for people living with diabetes.We are seeking a strategic and commercially minded Product Lifecycle Marketing Manager, International Marketing to join our International Marketing team. This person will build and contribute to a strong team culture focused on energizing, speaking-up, collaboration, innovation and delivery.This pivotal role will manage the marketing activities that support product lifecycle of both the Omnipod portfolio products and third-party products and platforms that support Omnipod. The primary objectives of the role will ensure we are offering a seamless process and positive experience to our customers (both HCP and DTC) as we help them to navigate through the product lifecycle stages and transitions, which may include upgrades and updates with both physical product and digital platforms within our portfolio of products.The focus will be on developing and executing the marketing strategy, marketing communications and tactical marketing activities to deliver against portfolio optimization, product conversion, and retirement strategies, ensuring seamless transitions while safeguarding customer loyalty and minimizing brand attrition.This role will lead cross-functional marketing and communication planning to ensure timely and effective execution of product changes. The scope includes both HCP and DTC channels across all global markets (excluding the USA). The successful candidate will have strong communication and collaboration skills as they will need to work closely with rest of the International Marketing Team, as well as the Global Franchise teams, Global Marketing, Country Marketing, Legal, Medical, Regulatory, Market Access, Supply Chain, Customer Support & agency partners. Responsibilities Collaborate with Global Franchise, International and local commercial teams to align lifecycle decisions with business goals and customer needs. Develop and implement lifecycle strategies and communication plans for product upgrades, conversion and retirement of products. Design and execute conversion strategies that guide customers from legacy to new products with minimal disruption. Develop marketing and communication plans to support product transitions, ensuring clarity and continuity for customers. Partner with Sales, Customer Service, and Digital teams to manage customer migration and minimize churn. Define KPIs to measure lifecycle performance and customer retention during transitions. Analyse product performance, market trends, and customer insights to identify opportunities for rationalization or enhancement. Drive portfolio simplification initiatives while maintaining brand equity and customer satisfaction. Ensure alignment of messaging, timing, and execution across all touchpoints. Lead stakeholder engagement sessions to communicate lifecycle plans and gather feedback. Identify risks associated with product transitions and develop mitigation plans. Monitor customer sentiment and brand impact during lifecycle changes, adjusting strategies as needed. Preferred Skills & Competencies: Experience with email marketing and CRM preferred. Strong communication, leadership and collaboration skills are required with proven ability to build and maintain relationships with a diverse group of people and across the organization. Proven writing skills to a professional audience Demonstrated ability to work cross functionally and align others behind a program or activity with strong project management skills Outcomes & action oriented Ability to take ownership and accountability for wide-ranging project needs Ability to deliver programs on time & on budget Ability to analyse data to assess performance & impact Demonstrated ability to manage concurrent, complex and projects required with internal and external stakeholders Education and Experience Bachelor's degree required (with a concentration in Marketing preferred). Demonstrated experience marketing healthcare products - either through a Field Sales Team experience or other channels Demonstrated experience in helping develop & implement marketing campaigns to drive conversation and build brand equity Experience with Digital Marketing in the healthcare environment including understanding of digital media channels, digital creative, digital KPIs and metrics, social media management, website optimization (SEO) and CRM/email marketing preferred Experience working within a regional or global team preferred. Prior experience of working within Diabetes (or similar health related industry) preferred. Prior experience of developing communications within a regulated environment (eg. Pharmaceuticals, Medical Devices, and Consumer Healthcare). Experience working with Veeva Vault and/or Salesforce would be an asset. Fluent in English - and 1 additional language (e.g. German, Dutch, Italian, Spanish) would be an advantage Travel This is a regional role, across multiple geographies, so periodic travel will be required - this will be to attend meetings in key markets, attend trade shows/conferences, join in market sales meetings or attend research. Travel is estimated at up to 25% but will flex depending on business needs Additional Information The position is a hybrid role at our UK office, based in Hammersmith Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit and We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us .
Turn Up the Heat on Your Career! Are you a sales-driven professional who thrives on building relationships? Do you have the spark to turn a simple enquiry into a high-value project? We are looking for a dynamic Underfloor Heating Sales Manager to join our team. The role: As an Undfloor Heating Sales Specialist, you are the face of the brand, the first port of call for trade professionals and DIY enthusiasts alike. Whether they walk through our doors or call our trade counter, you'll provide a five-star experience that keeps them coming back. Key Responsibilities: Building Partnerships: Proactively developing relationships with engineers and installers to become their trusted supplier.Closing the Deal: Managing your own sales pipeline, following up on quotes, and converting leads into wins.Expert Advice: Using your product knowledge to upsell and ensure customers have everything they need for a perfect installation.Collaboration: Working alongside the wider Highbourne Group sales teams to smash targets and dominate the local market.Precision: Keeping our systems sharp and up-to-date.You: As a natural conversationalist and a driven sales closer, you are equally comfortable managing high-volume inbound enquiries as you are making proactive outbound calls to grow your business. You don't just send out a quote and hope for the best; you are a proactive professional who follows up, answers complex questions, and secures the sale to maintain a healthy pipeline. With a "customer-obsessed" mindset, you deliver fast, efficient, and friendly service that builds genuine loyalty, all while staying tech-savvy and organized through the expert use of CRM tools.Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business.You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment.You will have experience in relationship management and developing a true partnership approach with clients.You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions.Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!).A valid UK Clean Driving Licence and access to a car is essential for this role.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubes to towel rails and everything in between, City Plumbing has all the products our customers need, and we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Our business success is built upon four non-negotiable behaviours that guide every decision, from the smallest daily task to the largest strategic initiative: "Make it safe for everyone" means prioritising well-being, ethical conduct, and compliance in all we do. "Be the customer's choice" compels us to deliver unmatched expertise, value, and service, building relationships based on trust. "Create the future" challenges us to be proactive innovators, investing in sustainable solutions and continuous improvement. Finally, "Grow stronger together" signifies our commitment to building high-performing, collaborative teams across functions, recognising that our collective strength is our greatest asset. Benefits Package and Cultural Environment: Uncapped commissionDiscounts, savings and cash back at numerous retailersEnhanced pensionLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Apr 14, 2026
Full time
Turn Up the Heat on Your Career! Are you a sales-driven professional who thrives on building relationships? Do you have the spark to turn a simple enquiry into a high-value project? We are looking for a dynamic Underfloor Heating Sales Manager to join our team. The role: As an Undfloor Heating Sales Specialist, you are the face of the brand, the first port of call for trade professionals and DIY enthusiasts alike. Whether they walk through our doors or call our trade counter, you'll provide a five-star experience that keeps them coming back. Key Responsibilities: Building Partnerships: Proactively developing relationships with engineers and installers to become their trusted supplier.Closing the Deal: Managing your own sales pipeline, following up on quotes, and converting leads into wins.Expert Advice: Using your product knowledge to upsell and ensure customers have everything they need for a perfect installation.Collaboration: Working alongside the wider Highbourne Group sales teams to smash targets and dominate the local market.Precision: Keeping our systems sharp and up-to-date.You: As a natural conversationalist and a driven sales closer, you are equally comfortable managing high-volume inbound enquiries as you are making proactive outbound calls to grow your business. You don't just send out a quote and hope for the best; you are a proactive professional who follows up, answers complex questions, and secures the sale to maintain a healthy pipeline. With a "customer-obsessed" mindset, you deliver fast, efficient, and friendly service that builds genuine loyalty, all while staying tech-savvy and organized through the expert use of CRM tools.Skills and competencies: You will be sales savvy, by having a proactive approach to sales with a proven ability to win and grow new business.You will have the resilience and the confidence to handle sales objections and the drive to thrive in a target-driven environment.You will have experience in relationship management and developing a true partnership approach with clients.You will be analytical, with the ability to interpret basic financial and statistical information to make informed business decisions.Ideally, you will have some knowledge of bathroom products or CAD design skills (though we provide great training!).A valid UK Clean Driving Licence and access to a car is essential for this role.Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubes to towel rails and everything in between, City Plumbing has all the products our customers need, and we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Our business success is built upon four non-negotiable behaviours that guide every decision, from the smallest daily task to the largest strategic initiative: "Make it safe for everyone" means prioritising well-being, ethical conduct, and compliance in all we do. "Be the customer's choice" compels us to deliver unmatched expertise, value, and service, building relationships based on trust. "Create the future" challenges us to be proactive innovators, investing in sustainable solutions and continuous improvement. Finally, "Grow stronger together" signifies our commitment to building high-performing, collaborative teams across functions, recognising that our collective strength is our greatest asset. Benefits Package and Cultural Environment: Uncapped commissionDiscounts, savings and cash back at numerous retailersEnhanced pensionLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Location: East Grinstead (mixture of home and office working) Job type: Permanent Reporting to: Director of Product & Commercial Line management responsibility: Group Revenue Manager, Commercial Accommodation Manager About the job: Reporting to the Director of Product and Commercial, the Head of Commercial (UK Campsites) is a key management and leadership position within the Club with accountability for the delivery of the annual UK Campsite occupancy and revenue targets (c.£76m). Core responsibilities fall into three areas: 1. Product management of the portfolio of UK Campsites and all sub-products contained within (camping, touring, glamping, holiday lets, F&B etc.), including the Experience Freedom glamping brand () 2. Product development of UK Campsites to ensure the portfolio (UK network) and sub-product propositions remain competitive and relevant for current and future audiences 3. Performance optimisation, including: budget setting and delivery; pricing; revenue management; cross-functional leadership and co-ordination of projects and campaigns; commercial analytics and insights (forecasting, modelling, trend analysis); competitor monitoring. As Head of Commercial (UK campsites), you will collaborate with Directors and other Heads of Department that make up the SLT, and manage and lead a commercial team of 8 FTEs, including 2 direct reports (Group Revenue Manager and a Commercial Manager). You will also sit on the Campsites & Accommodation Committee, working closely with our elected Committee members to drive forward the UK Campsite network. This senior position will be expected to both shape and execute strategy. Key Tasks/Accountabilities: Managing all commercial product areas relating to the UK Campsite portfolio (c.150 owned UK Club campsites and 30 Affiliated campsites) including, ensuring the Club has the right campsites in the best locations; product management of all UK campsites products (touring and camping pitches, seasonal / fixed duration pitches, storage pitches, glamping - marketed under the Experience Freedom brand - and holiday cottages/lets, F&B etc.); budget setting and delivery; pricing and inventory releases; competitor analysis; cross-functional product leadership and collaboration. Lead and manage the Commercial Accommodation team in optimising performance and developing product propositions to ensure competitiveness and relevancy for current and future audiences. Leading and managing the Pricing and Revenue Management team in all pricing/RM activities: pricing up the UK campsite network and all associated products ensuring prices are competitive, deliver required margins and take advantage of excess demand; employing all revenue management tools and tactics to proactively revenue manage UK campsites to deliver/exceed the budgeted revenue; optimising yield, introducing effective price promotions, applying appropriate inventory fences and influencing marketing activities; supporting the Group Revenue Manager in developing the Revenue Management System (SaaS) in parallel with developing the Revenue Management strategy; releasing inventory for all products, across all channels (direct and indirect) in a planned, timely manner to capitalize on early demand and facilitate optimum revenue. Responsible for the end to end annual process of setting the UK Campsite occupancy, yield and revenue budgets across all products over a rolling 3-year period, requiring collaboration with operations, finance and approval from the board of Directors as well as the Executive Committee. Ensuring all products are performance managed, across all channels: providing inspiring, informative product briefs to marketing; collaborating with operations to optimise the supply of inventory; adapting to the evolving performance context to overcome challenges and take opportunities. Leading and managing the Commercial Analysis and Insights team (2 x FTEs) in identifying, monitoring and socialising key performance metrics for UK Club campsites, plus membership and overseas travel (European campsites and channel crossings, Worldwide tours). Applying data analysis techniques to build predictive models to forecast future trends and performance. Owner of the Club's campsite representation plan: using data, market intelligence and customer insights to identify new regional locations for new campsite acquisitions and investments. Supporting the Heads of Marketing, Publishing and Digital in delivering Club objectives. Budgeting & Commercial Management: track record in senior management/leadership role with direct responsibility for setting and achieving ambitious budgets and optimising all commercial areas. Product management: demonstrable experience in product development and lifecycle management within leisure, travel or hospitality sectors. Strategic application of Revenue Management: leading the RM strategy, managing RM teams and deep knowledge of RM Systems (SaaS). Demonstrable application of effective promotions. Expert level Pricing application, with evidence of how pricing improved financial KPIs. P&L & Financial Management: demonstrable optimisation of the P&L, utilising pricing and yield to drive margins. Strong experience of optimising high capital investment opportunities. Data and Analysis: expert level user of reporting and forecasting tools and techniques including BI tools (such as Tableau, Qlik, or Business Object), Microsoft Excel etc. Leadership & management: an excellent manager of people who provides clear guidance and coaching, shapes and improves processes, works with confidence and collaborates well with others. Related experience in Marketing, Loyalty, CRM: demonstrable experience in relevant product and performance management disciplines. Skills Required: Strong verbal, written and presentation communication skills. Ability to demonstrate sound judgement, critical thinking and problem-solving skills. Good organisational skills, including the ability to plan and prioritise work independently and collaboratively, with attention to detail. Comfortable working in a collaborative, fast-paced team environment where ideas and perspectives are openly discussed and constructively challenged. Demonstrates motivation, reliability and a proactive approach to delivering high-quality work. Strong data analysis skills, including experience working with large datasets and using advanced spreadsheet functions (e.g., Excel). Experience with additional data analysis or forecasting tools is beneficial. Experience with Revenue Management Systems (SaaS), pricing structures and pricing methodologies is desirable. Experience using business intelligence and reporting tools such as Tableau, Qlik, or Business Objects, or similar platforms. Proficiency with Microsoft Office or Google Workspace applications. Relevant education, training, or equivalent practical experience suitable for a multifaceted role. Willingness and ability to travel within the UK to visit campsite properties as required. Apply now To apply for this role just send your up-to-date CV and a covering letter to our Head Office recruitment team. You'll enjoy lots of benefits working at our head office. Check out why it's great to work at the Club Call our HR team for more information about working for the Club (Head office vacancies) (Sites vacancies)
Apr 14, 2026
Full time
Location: East Grinstead (mixture of home and office working) Job type: Permanent Reporting to: Director of Product & Commercial Line management responsibility: Group Revenue Manager, Commercial Accommodation Manager About the job: Reporting to the Director of Product and Commercial, the Head of Commercial (UK Campsites) is a key management and leadership position within the Club with accountability for the delivery of the annual UK Campsite occupancy and revenue targets (c.£76m). Core responsibilities fall into three areas: 1. Product management of the portfolio of UK Campsites and all sub-products contained within (camping, touring, glamping, holiday lets, F&B etc.), including the Experience Freedom glamping brand () 2. Product development of UK Campsites to ensure the portfolio (UK network) and sub-product propositions remain competitive and relevant for current and future audiences 3. Performance optimisation, including: budget setting and delivery; pricing; revenue management; cross-functional leadership and co-ordination of projects and campaigns; commercial analytics and insights (forecasting, modelling, trend analysis); competitor monitoring. As Head of Commercial (UK campsites), you will collaborate with Directors and other Heads of Department that make up the SLT, and manage and lead a commercial team of 8 FTEs, including 2 direct reports (Group Revenue Manager and a Commercial Manager). You will also sit on the Campsites & Accommodation Committee, working closely with our elected Committee members to drive forward the UK Campsite network. This senior position will be expected to both shape and execute strategy. Key Tasks/Accountabilities: Managing all commercial product areas relating to the UK Campsite portfolio (c.150 owned UK Club campsites and 30 Affiliated campsites) including, ensuring the Club has the right campsites in the best locations; product management of all UK campsites products (touring and camping pitches, seasonal / fixed duration pitches, storage pitches, glamping - marketed under the Experience Freedom brand - and holiday cottages/lets, F&B etc.); budget setting and delivery; pricing and inventory releases; competitor analysis; cross-functional product leadership and collaboration. Lead and manage the Commercial Accommodation team in optimising performance and developing product propositions to ensure competitiveness and relevancy for current and future audiences. Leading and managing the Pricing and Revenue Management team in all pricing/RM activities: pricing up the UK campsite network and all associated products ensuring prices are competitive, deliver required margins and take advantage of excess demand; employing all revenue management tools and tactics to proactively revenue manage UK campsites to deliver/exceed the budgeted revenue; optimising yield, introducing effective price promotions, applying appropriate inventory fences and influencing marketing activities; supporting the Group Revenue Manager in developing the Revenue Management System (SaaS) in parallel with developing the Revenue Management strategy; releasing inventory for all products, across all channels (direct and indirect) in a planned, timely manner to capitalize on early demand and facilitate optimum revenue. Responsible for the end to end annual process of setting the UK Campsite occupancy, yield and revenue budgets across all products over a rolling 3-year period, requiring collaboration with operations, finance and approval from the board of Directors as well as the Executive Committee. Ensuring all products are performance managed, across all channels: providing inspiring, informative product briefs to marketing; collaborating with operations to optimise the supply of inventory; adapting to the evolving performance context to overcome challenges and take opportunities. Leading and managing the Commercial Analysis and Insights team (2 x FTEs) in identifying, monitoring and socialising key performance metrics for UK Club campsites, plus membership and overseas travel (European campsites and channel crossings, Worldwide tours). Applying data analysis techniques to build predictive models to forecast future trends and performance. Owner of the Club's campsite representation plan: using data, market intelligence and customer insights to identify new regional locations for new campsite acquisitions and investments. Supporting the Heads of Marketing, Publishing and Digital in delivering Club objectives. Budgeting & Commercial Management: track record in senior management/leadership role with direct responsibility for setting and achieving ambitious budgets and optimising all commercial areas. Product management: demonstrable experience in product development and lifecycle management within leisure, travel or hospitality sectors. Strategic application of Revenue Management: leading the RM strategy, managing RM teams and deep knowledge of RM Systems (SaaS). Demonstrable application of effective promotions. Expert level Pricing application, with evidence of how pricing improved financial KPIs. P&L & Financial Management: demonstrable optimisation of the P&L, utilising pricing and yield to drive margins. Strong experience of optimising high capital investment opportunities. Data and Analysis: expert level user of reporting and forecasting tools and techniques including BI tools (such as Tableau, Qlik, or Business Object), Microsoft Excel etc. Leadership & management: an excellent manager of people who provides clear guidance and coaching, shapes and improves processes, works with confidence and collaborates well with others. Related experience in Marketing, Loyalty, CRM: demonstrable experience in relevant product and performance management disciplines. Skills Required: Strong verbal, written and presentation communication skills. Ability to demonstrate sound judgement, critical thinking and problem-solving skills. Good organisational skills, including the ability to plan and prioritise work independently and collaboratively, with attention to detail. Comfortable working in a collaborative, fast-paced team environment where ideas and perspectives are openly discussed and constructively challenged. Demonstrates motivation, reliability and a proactive approach to delivering high-quality work. Strong data analysis skills, including experience working with large datasets and using advanced spreadsheet functions (e.g., Excel). Experience with additional data analysis or forecasting tools is beneficial. Experience with Revenue Management Systems (SaaS), pricing structures and pricing methodologies is desirable. Experience using business intelligence and reporting tools such as Tableau, Qlik, or Business Objects, or similar platforms. Proficiency with Microsoft Office or Google Workspace applications. Relevant education, training, or equivalent practical experience suitable for a multifaceted role. Willingness and ability to travel within the UK to visit campsite properties as required. Apply now To apply for this role just send your up-to-date CV and a covering letter to our Head Office recruitment team. You'll enjoy lots of benefits working at our head office. Check out why it's great to work at the Club Call our HR team for more information about working for the Club (Head office vacancies) (Sites vacancies)
Field-Based Account Manager Location: Horsforth (Field-based, across your assigned region typically covering the M1 corridor and surrounding areas) Salary: £55,000 to £65,000 plus generous discretionary company bonus and company car Hours: Full-time, Monday to Friday Benefits: 23 days annual leave plus bank holidays (increasing with length of service), discretionary quarterly bonus, company pension, hybrid working, progression opportunities, supportive team environment The Opportunity We are recruiting for a Field-Based Account Manager to join a well-established and growing business within the packaging consultancy industry , recognised as leaders within their field. Specialising in delivering tailored packaging solutions, the business partners with blue-chip clients across sectors including FMCG, retail, logistics and manufacturing. In this role, you will manage and develop a portfolio of key accounts, ensuring high levels of customer satisfaction, loyalty and engagement. You will play a key role in driving sales performance, maintaining strong relationships across multiple sites, and identifying new opportunities within existing accounts to support long-term growth. Key Responsibilities Attend regular face-to-face client meetings to manage and develop key accounts Ensure high levels of customer satisfaction, retention and engagement Achieve sales and GP targets across monthly, quarterly and annual timeframes Identify and maximise opportunities within accounts, including increasing product penetration, share of wallet and new revenue streams Build strong relationships across multiple sites and contacts within each account Ensure customers are using the most effective and efficient solutions for their needs Maintain and improve pricing and margins where possible Manage and maintain a strong and accurate pipeline Follow up on all opportunities and quotations effectively Record all client interactions accurately on the CRM system Delegate administrative tasks to internal support teams, providing clear direction Work closely with internal teams to ensure efficient handling of quotes, orders and account activity Carry out account analysis, reviewing spend and profitability to identify growth opportunities and areas for improvement About You Previous experience in a field-based account management or sales role Strong commercial awareness, with the ability to manage margins and drive growth Proven ability to build relationships across multiple stakeholders and sites Proactive and organised, with strong time management skills Confident managing a pipeline and identifying new opportunities Able to analyse account performance and take action to improve results Strong communication skills, both face-to-face and over the phone Driven, professional and customer-focused in your approach If you are a driven, sales hungry and ambitious sales professional, we want to hear from you. Please submit your CV via the link or contact Unity Resourcing.
Apr 12, 2026
Full time
Field-Based Account Manager Location: Horsforth (Field-based, across your assigned region typically covering the M1 corridor and surrounding areas) Salary: £55,000 to £65,000 plus generous discretionary company bonus and company car Hours: Full-time, Monday to Friday Benefits: 23 days annual leave plus bank holidays (increasing with length of service), discretionary quarterly bonus, company pension, hybrid working, progression opportunities, supportive team environment The Opportunity We are recruiting for a Field-Based Account Manager to join a well-established and growing business within the packaging consultancy industry , recognised as leaders within their field. Specialising in delivering tailored packaging solutions, the business partners with blue-chip clients across sectors including FMCG, retail, logistics and manufacturing. In this role, you will manage and develop a portfolio of key accounts, ensuring high levels of customer satisfaction, loyalty and engagement. You will play a key role in driving sales performance, maintaining strong relationships across multiple sites, and identifying new opportunities within existing accounts to support long-term growth. Key Responsibilities Attend regular face-to-face client meetings to manage and develop key accounts Ensure high levels of customer satisfaction, retention and engagement Achieve sales and GP targets across monthly, quarterly and annual timeframes Identify and maximise opportunities within accounts, including increasing product penetration, share of wallet and new revenue streams Build strong relationships across multiple sites and contacts within each account Ensure customers are using the most effective and efficient solutions for their needs Maintain and improve pricing and margins where possible Manage and maintain a strong and accurate pipeline Follow up on all opportunities and quotations effectively Record all client interactions accurately on the CRM system Delegate administrative tasks to internal support teams, providing clear direction Work closely with internal teams to ensure efficient handling of quotes, orders and account activity Carry out account analysis, reviewing spend and profitability to identify growth opportunities and areas for improvement About You Previous experience in a field-based account management or sales role Strong commercial awareness, with the ability to manage margins and drive growth Proven ability to build relationships across multiple stakeholders and sites Proactive and organised, with strong time management skills Confident managing a pipeline and identifying new opportunities Able to analyse account performance and take action to improve results Strong communication skills, both face-to-face and over the phone Driven, professional and customer-focused in your approach If you are a driven, sales hungry and ambitious sales professional, we want to hear from you. Please submit your CV via the link or contact Unity Resourcing.
Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, retentions or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by always providing a super service Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast-paced environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 51242LF The Portfolio Group are acting on behalf of our client in recruiting for this position.
Apr 12, 2026
Full time
Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, retentions or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by always providing a super service Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast-paced environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 51242LF The Portfolio Group are acting on behalf of our client in recruiting for this position.
Portfolio are proud to represent our client, a Global Software company in their serach for a Financial Retentions Specialist. Contract renewals are a main focus of this role, you will have experience in negotiating contracts, having difficult conversations around finances, good objection handling, and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, retentions or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all quarterly growth targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Senior Leadership Team Identify opportunities to increase contract value by discussing additional products and services, focussing on the needs of small businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by providing a super service at all times Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast passed environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks 51411LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Apr 12, 2026
Full time
Portfolio are proud to represent our client, a Global Software company in their serach for a Financial Retentions Specialist. Contract renewals are a main focus of this role, you will have experience in negotiating contracts, having difficult conversations around finances, good objection handling, and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, retentions or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all quarterly growth targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Senior Leadership Team Identify opportunities to increase contract value by discussing additional products and services, focussing on the needs of small businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by providing a super service at all times Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast passed environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks 51411LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
We are seeking a proactive, strategic and donor-centred fundraiser to lead and implement our Individual Giving and emerging Legacy Giving programmes. This role is ideal for a fundraiser with experience in donor stewardship, campaign development and relationship-based fundraising who is ready to play a key role in growing sustainable voluntary income. You will lead on the end-to-end delivery of supporter acquisition, retention, and stewardship plans, ensuring that every donor feels valued and understands the impact of their support. Alongside managing an established portfolio, you will proactively build a strong pipeline of new prospects, driving year on year income growth. In addition, you will lead the development of our first Legacy Giving programme. With no formal legacy activity in place and a large, engaged volunteer network, this is a unique opportunity to establish a long-term income stream from the ground-up raising awareness, creating accessible materials and nurturing warm supporters who may consider leaving a gift in their Will. This role blends strategic planning with hands-on campaign delivery. You will use insights from supporter data to refine supporter journeys across both digital and traditional channels, managing budgets and key relationships to achieve our growth targets. We are a growing charity, and this role offers the opportunity to innovate and shape the future of our Individual Giving and Legacy Giving programmes with strong support from Head of Fundraising and the CEO. Main Duties and Responsibilities: Develop and implement a year round Individual Giving strategy to acquire new supporters and increase donor loyalty. Plan and deliver multi channel fundraising campaigns including two established annual Big Give campaigns. Plan and deliver legacy awareness moments throughout the year (e.g., Remember A Charity Week). Monitor and strengthen donor retention, reactivation and upgrade strategies through consistent, high quality stewardship. Build strong relationships through meetings, events, tailored communications and impact reporting. Work with Head of Fundraising, SMT and Trustees to support high-value donor engagement. Lead the creation and delivery of Schoolreaders first Legacy Giving strategy. Develop clear and accessible legacy information for supporters, volunteers and the wider public. Collaborate closely with the Comms Manager to develop impactful campaign assets and compelling stewardship content and legacy messages across multiple channels. Ensure all donations and supporter interactions are promptly and accurately recorded in the fundraising CRM (Salesforce) and ensure donors receive timely and well managed acknowledgements. Create personalised cultivation plans, stewardship strategies and donor engagement touchpoints, particularly for the charity s 100 Club members and HNWI s. Represent Schoolreaders at face-to-face meetings and events to raise the charity s profile and secure individual support. Work alongside colleagues and volunteer County Teams to maximise local and national fundraising opportunities. Identify PR opportunities generated by fundraising activities and coordinate with the Comms Manager to optimise visibility and income. Benefits: As part of our commitment to making Schoolreaders a great place to work, we offer access to the following employee benefits: 25 days annual leave (3 of which must be taken over Christmas), 1 day paid leave for your birthday, plus public/bank holidays (pro-rated for part-time staff) Contributory pension scheme Access to a free 24/7 support service providing legal, financial, emotional, and medical advice A positive, supportive working environment which actively supports a healthy work-life balance Charity away days and social events Free parking and on-site facilities such as a canteen
Apr 11, 2026
Full time
We are seeking a proactive, strategic and donor-centred fundraiser to lead and implement our Individual Giving and emerging Legacy Giving programmes. This role is ideal for a fundraiser with experience in donor stewardship, campaign development and relationship-based fundraising who is ready to play a key role in growing sustainable voluntary income. You will lead on the end-to-end delivery of supporter acquisition, retention, and stewardship plans, ensuring that every donor feels valued and understands the impact of their support. Alongside managing an established portfolio, you will proactively build a strong pipeline of new prospects, driving year on year income growth. In addition, you will lead the development of our first Legacy Giving programme. With no formal legacy activity in place and a large, engaged volunteer network, this is a unique opportunity to establish a long-term income stream from the ground-up raising awareness, creating accessible materials and nurturing warm supporters who may consider leaving a gift in their Will. This role blends strategic planning with hands-on campaign delivery. You will use insights from supporter data to refine supporter journeys across both digital and traditional channels, managing budgets and key relationships to achieve our growth targets. We are a growing charity, and this role offers the opportunity to innovate and shape the future of our Individual Giving and Legacy Giving programmes with strong support from Head of Fundraising and the CEO. Main Duties and Responsibilities: Develop and implement a year round Individual Giving strategy to acquire new supporters and increase donor loyalty. Plan and deliver multi channel fundraising campaigns including two established annual Big Give campaigns. Plan and deliver legacy awareness moments throughout the year (e.g., Remember A Charity Week). Monitor and strengthen donor retention, reactivation and upgrade strategies through consistent, high quality stewardship. Build strong relationships through meetings, events, tailored communications and impact reporting. Work with Head of Fundraising, SMT and Trustees to support high-value donor engagement. Lead the creation and delivery of Schoolreaders first Legacy Giving strategy. Develop clear and accessible legacy information for supporters, volunteers and the wider public. Collaborate closely with the Comms Manager to develop impactful campaign assets and compelling stewardship content and legacy messages across multiple channels. Ensure all donations and supporter interactions are promptly and accurately recorded in the fundraising CRM (Salesforce) and ensure donors receive timely and well managed acknowledgements. Create personalised cultivation plans, stewardship strategies and donor engagement touchpoints, particularly for the charity s 100 Club members and HNWI s. Represent Schoolreaders at face-to-face meetings and events to raise the charity s profile and secure individual support. Work alongside colleagues and volunteer County Teams to maximise local and national fundraising opportunities. Identify PR opportunities generated by fundraising activities and coordinate with the Comms Manager to optimise visibility and income. Benefits: As part of our commitment to making Schoolreaders a great place to work, we offer access to the following employee benefits: 25 days annual leave (3 of which must be taken over Christmas), 1 day paid leave for your birthday, plus public/bank holidays (pro-rated for part-time staff) Contributory pension scheme Access to a free 24/7 support service providing legal, financial, emotional, and medical advice A positive, supportive working environment which actively supports a healthy work-life balance Charity away days and social events Free parking and on-site facilities such as a canteen
Action for Pulmonary Fibrosis
Peterborough, Cambridgeshire
About Action for Pulmonary Fibrosis Action for Pulmonary Fibrosis (APF) is the UK s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive. Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds our team and volunteers aim to reflect the diverse communities we serve. We have just launched an ambitious five-year strategy (), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone. Role purpose The Senior Challenge Fundraising Officer will lead the delivery and growth of APF s third-party and mass participation challenge events portfolio. This role exists to significantly grow income and participation by managing end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship Working closely with the Head of Fundraising and colleagues across Communications, Services and the Operations Team, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with APF. Success in this role means more people fundraising for APF, raising more income and feeling valued, supported and inspired to stay connected to our mission. Key Responsibilities 1. Grow participation in third party Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement. Develop and execute creative marketing strategies to boost participation and attract new event participants. Draft engaging promotional content that inspires and engages our supporters in collaboration with the Communications team. Promote third-party events proactively across relevant channels and networks. Work with the wider Fundraising team to improve and refine the stewardship journey for challenge participants to maximise the participant experience. Identify and pursue opportunities to grow participation in new and existing events. Attend key events as required, managing on-the day logistics and volunteer coordination. 2. Community Product Development Work with Head of Fundraising to shape and improve APF s fundraising offer and remote products. Test and refine new fundraising concepts that increase accessibility and broaden participation. Work collaboratively across teams to ensure our community fundraising products align with wider campaigns and strategic priorities. 3. Income growth and fundraiser mpowerment Inspire participants to achieve ambitious fundraising targets through engaging, creative communications. Develop and enhance fundraising materials, including participant packs and digital resources to support our fundraisers. Use insight and sector trends to identify opportunities to boost event visibility and maximise fundraising efforts. Monitor fundraising performance to ensure we re meeting targets and delivering strong ROI on our challenge activities. 4. Stewardship and re-engagement Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued. Create clear re-engagement plans to encourage repeat participation and long-term loyalty. Collaborate with wider Fundraising and Services teams to support acquisition and ensure our supporters have a smooth, high-quality supporter journey. Represent APF publicly when required, acting as a confident ambassador for the charity at events and in public settings. 5. Data, insight and compliance Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting. Monitor recruitment, participation, income and ROI to help inform future planning and improvements. Maintain up-to-date knowledge with GDPR regulations and compliance and ensure personal data is handled responsibly and securely. Work closely with the Governance and Operations Manager to ensure our fundraising activities are fully compliant with GDPR and the Code of Fundraising Practice. How to apply Please submit a CV and a covering letter (maximum of two pages) highlighting your skills and suitability to the role, reflecting the key responsibilities in the job description. First stage interviews to be held virtually on 1st May 2026, second stage interviews to be held at the Peterborough office on 8th May 2026.
Apr 08, 2026
Full time
About Action for Pulmonary Fibrosis Action for Pulmonary Fibrosis (APF) is the UK s leading patient charity dedicated to improving the lives of individuals and families affected by pulmonary fibrosis. Our mission is underpinned by values of compassionate, bold, expert and collaborative. We believe in creating a supportive environment in which both our employees and beneficiaries can thrive. Founded in 2013 by people affected by PF and clinicians, APF has grown into a respected national charity rooted in community and evidence. We provide trusted information and support, help a growing network of support groups, campaign to improve access to care and invest in research to bring hope of new treatments. APF strives to be an organisation of equity and inclusion, welcoming people from all backgrounds our team and volunteers aim to reflect the diverse communities we serve. We have just launched an ambitious five-year strategy (), co-created with the PF community, which focuses on expanding support, transforming care, and accelerating research. This strategy marks a step change with a clearer focus, stronger delivery model and greater ambition to ensure no one faces pulmonary fibrosis alone. Role purpose The Senior Challenge Fundraising Officer will lead the delivery and growth of APF s third-party and mass participation challenge events portfolio. This role exists to significantly grow income and participation by managing end-to-end third-party challenge events, developing community-facing charity-owned fundraising products and delivering excellent supporter stewardship Working closely with the Head of Fundraising and colleagues across Communications, Services and the Operations Team, you will increase recruitment, empower supporters to raise ambitious funds, and create journeys that encourage long-term engagement with APF. Success in this role means more people fundraising for APF, raising more income and feeling valued, supported and inspired to stay connected to our mission. Key Responsibilities 1. Grow participation in third party Manage the full lifecycle of third-party and mass participation challenge events, from planning and recruitment through to stewardship and re engagement. Develop and execute creative marketing strategies to boost participation and attract new event participants. Draft engaging promotional content that inspires and engages our supporters in collaboration with the Communications team. Promote third-party events proactively across relevant channels and networks. Work with the wider Fundraising team to improve and refine the stewardship journey for challenge participants to maximise the participant experience. Identify and pursue opportunities to grow participation in new and existing events. Attend key events as required, managing on-the day logistics and volunteer coordination. 2. Community Product Development Work with Head of Fundraising to shape and improve APF s fundraising offer and remote products. Test and refine new fundraising concepts that increase accessibility and broaden participation. Work collaboratively across teams to ensure our community fundraising products align with wider campaigns and strategic priorities. 3. Income growth and fundraiser mpowerment Inspire participants to achieve ambitious fundraising targets through engaging, creative communications. Develop and enhance fundraising materials, including participant packs and digital resources to support our fundraisers. Use insight and sector trends to identify opportunities to boost event visibility and maximise fundraising efforts. Monitor fundraising performance to ensure we re meeting targets and delivering strong ROI on our challenge activities. 4. Stewardship and re-engagement Foster personal connections with supporters through thoughtful, tailored stewardship that keeps them engaged and feeling valued. Create clear re-engagement plans to encourage repeat participation and long-term loyalty. Collaborate with wider Fundraising and Services teams to support acquisition and ensure our supporters have a smooth, high-quality supporter journey. Represent APF publicly when required, acting as a confident ambassador for the charity at events and in public settings. 5. Data, insight and compliance Support on the management of CRM data to enable accurate segmentation, performance tracking and reporting. Monitor recruitment, participation, income and ROI to help inform future planning and improvements. Maintain up-to-date knowledge with GDPR regulations and compliance and ensure personal data is handled responsibly and securely. Work closely with the Governance and Operations Manager to ensure our fundraising activities are fully compliant with GDPR and the Code of Fundraising Practice. How to apply Please submit a CV and a covering letter (maximum of two pages) highlighting your skills and suitability to the role, reflecting the key responsibilities in the job description. First stage interviews to be held virtually on 1st May 2026, second stage interviews to be held at the Peterborough office on 8th May 2026.
The Role: Are you a strategic thinker with a passion for customer engagement? Agria is seeking a dynamic Customer Marketing Manager to deliver our customer contact strategy across acquisition, retention, and lifecycle communications. This is a pivotal role that blends creativity, data-driven decision-making, and technical expertise to drive meaningful connections with our customers and deliver on key business objectives. You ll be at the heart of our marketing engine - designing and executing omni-channel campaigns using platforms like Apteco Peoplestage and Dotdigital. If you thrive in a fast-paced environment and love crafting journeys that captivate and convert, we want to hear from you. We are based in Aylesbury, Buckinghamshire and currently work to a hybrid model of one day per week in the office (every Wednesday). What You ll Be Doing: Acquisition Strategy Develop and deliver contact strategies to convert prospects into loyal customers Manage marketing automation and testing across email, SMS, direct mail, and outbound channels Oversee new business incentives and optimise performance through testing and reporting Customer Communications Create engaging content for newsletters and customer reward campaigns across Agria s brand portfolio Drive brand engagement through personalised, timely communications Support the development of a Single Customer View with a passion for customer documentation and leveraging key customer touchpoints Retention Deliver the customer loyalty and retention strategy through targeted communications Promote new loyalty propositions and address key areas like missed payments and cancellations Performance Reporting Deliver monthly performance insights and contribute to the wider marketing report Analyse campaign effectiveness and provide actionable recommendations Partnerships & Service Communications Ensure timely delivery of partner offers and lifecycle marketing initiatives Manage service communications, regulatory updates, and direct mail stock levels What We re Looking For: Experience in planning and executing CRM journeys through marketing automation; including segmentation, testing and optimisation Ideally proficiency in Apteco FastStats, PeopleStage, Orbit, and Dotdigital Proven track record in direct marketing with measurable impact on engagement and conversion Strong grasp of GDPR, PECR, and Consumer Duty principles Excellent communication skills across all levels of the business Ability to prioritise, work independently, and thrive under pressure A collaborative mindset with a proactive approach to problem-solving Why choose Agria Pet Insurance: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays and an additional day off for your Birthday Opportunity to buy/sell up to 5 days annual leave per calendar year Contributory pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace Free tickets to a huge variety of pet related events Complimentary refreshments in our breakout area Regular team activities and events arranged by our Employee Forum
Oct 08, 2025
Full time
The Role: Are you a strategic thinker with a passion for customer engagement? Agria is seeking a dynamic Customer Marketing Manager to deliver our customer contact strategy across acquisition, retention, and lifecycle communications. This is a pivotal role that blends creativity, data-driven decision-making, and technical expertise to drive meaningful connections with our customers and deliver on key business objectives. You ll be at the heart of our marketing engine - designing and executing omni-channel campaigns using platforms like Apteco Peoplestage and Dotdigital. If you thrive in a fast-paced environment and love crafting journeys that captivate and convert, we want to hear from you. We are based in Aylesbury, Buckinghamshire and currently work to a hybrid model of one day per week in the office (every Wednesday). What You ll Be Doing: Acquisition Strategy Develop and deliver contact strategies to convert prospects into loyal customers Manage marketing automation and testing across email, SMS, direct mail, and outbound channels Oversee new business incentives and optimise performance through testing and reporting Customer Communications Create engaging content for newsletters and customer reward campaigns across Agria s brand portfolio Drive brand engagement through personalised, timely communications Support the development of a Single Customer View with a passion for customer documentation and leveraging key customer touchpoints Retention Deliver the customer loyalty and retention strategy through targeted communications Promote new loyalty propositions and address key areas like missed payments and cancellations Performance Reporting Deliver monthly performance insights and contribute to the wider marketing report Analyse campaign effectiveness and provide actionable recommendations Partnerships & Service Communications Ensure timely delivery of partner offers and lifecycle marketing initiatives Manage service communications, regulatory updates, and direct mail stock levels What We re Looking For: Experience in planning and executing CRM journeys through marketing automation; including segmentation, testing and optimisation Ideally proficiency in Apteco FastStats, PeopleStage, Orbit, and Dotdigital Proven track record in direct marketing with measurable impact on engagement and conversion Strong grasp of GDPR, PECR, and Consumer Duty principles Excellent communication skills across all levels of the business Ability to prioritise, work independently, and thrive under pressure A collaborative mindset with a proactive approach to problem-solving Why choose Agria Pet Insurance: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays and an additional day off for your Birthday Opportunity to buy/sell up to 5 days annual leave per calendar year Contributory pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace Free tickets to a huge variety of pet related events Complimentary refreshments in our breakout area Regular team activities and events arranged by our Employee Forum
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries to identify the correct solution to support excavations safely using trench boxes, trench sheets, and braces systems. Reporting directly to the Regional Ops Manager, the Technical Sales Representative (TSR) will be responsible for maximising Trenching & Shoring hire revenue opportunities from existing major account customer and winning new business. This will include delivering sales presentations to our major account customers at a senior management level and attending depot/customer trade days to promote our product offering. The TSR will also work with various stakeholders across the GAP Group network including Regional Sales Managers and their sales teams, to ensure pro-active promotion of hire opportunities for Trenching & Shoring equipment within their existing customer base. Successful candidates should demonstrate the following: Significant experience working in an area sales role within the Temporary Works/Trenching & Shoring/Hire industry is essential A proven track record in exceeding sales targets and generating revenue growth by maximising opportunities from existing customers and winning new business Exceptional communication skills with the ability to engage with both internal and external stakeholders at all levels An effective negotiator and problem solver with the ability to work effectively under pressure and prioritise workload Proficient in MS Office packages including Excel and Word, and CRM systems Driving Licence (Essential) From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: Competitive salary and bonus scheme Up to 25 days annual leave plus bank holidays The option to buy up to 5 days additional leave Contributory Pension Scheme Life Assurance Employee Welfare Fund (Company-funded social events) Cycle to Work Scheme Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests) Company vehicle and fully expensed fuel card(optional) So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Oct 08, 2025
Full time
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries to identify the correct solution to support excavations safely using trench boxes, trench sheets, and braces systems. Reporting directly to the Regional Ops Manager, the Technical Sales Representative (TSR) will be responsible for maximising Trenching & Shoring hire revenue opportunities from existing major account customer and winning new business. This will include delivering sales presentations to our major account customers at a senior management level and attending depot/customer trade days to promote our product offering. The TSR will also work with various stakeholders across the GAP Group network including Regional Sales Managers and their sales teams, to ensure pro-active promotion of hire opportunities for Trenching & Shoring equipment within their existing customer base. Successful candidates should demonstrate the following: Significant experience working in an area sales role within the Temporary Works/Trenching & Shoring/Hire industry is essential A proven track record in exceeding sales targets and generating revenue growth by maximising opportunities from existing customers and winning new business Exceptional communication skills with the ability to engage with both internal and external stakeholders at all levels An effective negotiator and problem solver with the ability to work effectively under pressure and prioritise workload Proficient in MS Office packages including Excel and Word, and CRM systems Driving Licence (Essential) From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: Competitive salary and bonus scheme Up to 25 days annual leave plus bank holidays The option to buy up to 5 days additional leave Contributory Pension Scheme Life Assurance Employee Welfare Fund (Company-funded social events) Cycle to Work Scheme Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests) Company vehicle and fully expensed fuel card(optional) So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Are you a top tier sales professional with experience in securing high-value sponsorship deals? Our client is looking for a Business Development Manager specialising in event sponsorship packages, with a mission to drive revenue growth and elevate brand visibility through strategic prospecting and relationship building. You'll play a crucial role in ensuring valuable exposure and networking opportunities for our sponsors in their target markets. The Role: Utilise diverse prospecting methods and provided tools and training to identify and acquire new clients. Conduct comprehensive research to enhance your understanding of the market and our USP. Close high-value sponsorship sales using a consultative approach. Build and nurture relationships with key decision-makers through strategic networking. Maintain and update your sales pipeline using their CRM system. Collaborate with your team to achieve event-specific targets. Partner with the marketing team to enhance prospecting reach and promote your clients' sponsorship of our events. The Ideal Candidate: A clear, persuasive communicator adept at engaging with clients and teams. Skilled at fostering trust and loyalty with key decision-makers. Driven by exceeding sales targets and propelling business growth. Adept at overcoming challenges and able to think on their feet to achieve results. Works effectively within cross-functional teams to achieve shared goals. Proactively seeks professional development opportunities to enhance performance. How Success is Measured: Meeting revenue targets on a monthly and quarterly basis. Delivering weekly KPIs including video and in-person meetings. Inputting up-to-date information into the CRM system. Salary: A very competitive basic salary of 30,000 - 45,000 based on experience, plus an uncapped OTE of 65k uncapped, and an incredible benefits package. To Apply: Contact David Mason at Greys Specialist Recruitment
Oct 06, 2025
Full time
Are you a top tier sales professional with experience in securing high-value sponsorship deals? Our client is looking for a Business Development Manager specialising in event sponsorship packages, with a mission to drive revenue growth and elevate brand visibility through strategic prospecting and relationship building. You'll play a crucial role in ensuring valuable exposure and networking opportunities for our sponsors in their target markets. The Role: Utilise diverse prospecting methods and provided tools and training to identify and acquire new clients. Conduct comprehensive research to enhance your understanding of the market and our USP. Close high-value sponsorship sales using a consultative approach. Build and nurture relationships with key decision-makers through strategic networking. Maintain and update your sales pipeline using their CRM system. Collaborate with your team to achieve event-specific targets. Partner with the marketing team to enhance prospecting reach and promote your clients' sponsorship of our events. The Ideal Candidate: A clear, persuasive communicator adept at engaging with clients and teams. Skilled at fostering trust and loyalty with key decision-makers. Driven by exceeding sales targets and propelling business growth. Adept at overcoming challenges and able to think on their feet to achieve results. Works effectively within cross-functional teams to achieve shared goals. Proactively seeks professional development opportunities to enhance performance. How Success is Measured: Meeting revenue targets on a monthly and quarterly basis. Delivering weekly KPIs including video and in-person meetings. Inputting up-to-date information into the CRM system. Salary: A very competitive basic salary of 30,000 - 45,000 based on experience, plus an uncapped OTE of 65k uncapped, and an incredible benefits package. To Apply: Contact David Mason at Greys Specialist Recruitment
Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success manager The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.You'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value. Key Responsibilities Deliver exceptional customer service to support retention, satisfaction, and revenue growth. Proactively engage with clients to understand needs, drive usage, and identify growth opportunities. On board new customers and ensure a smooth roll out of our products and services. Reconnect with declining or inactive clients to win back business. Collaborate with internal teams, sharing customer insights to support ongoing improvements. Handle inquiries via phone, email, and web chat with speed and professionalism. Maintain accurate CRM records and contribute to process improvements. Provide strategic support to help clients achieve their goals using our solutions. About You Strong relationship-building skills with business and corporate clients. Team player who thrives in a fast-paced, high-volume environment. Excellent communicator with a customer-first mindset and empathetic approach. At least 2 year's experience in customer success, retention, or CRM (ideally in e-commerce). Highly organised with the ability to manage multiple priorities. What We Offer Competitive salary + performance bonuses ( salary can be disclosed on application ) Flexible working hours Collaborative and inclusive work environment Please send CV to Colleen Farquharson via the apply link Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Oct 01, 2025
Full time
Brook Street Recruitment is working with our North Belfast client to recruit a new full time and permanent Online Customer Success manager The candidate hired for this job will play a key role in building and maintaining strong relationships with our high-value corporate and business clients.You'll be part of the company Welcome Strategy, on boarding new customers, nurturing existing ones, and re-engaging lapsed clients to boost satisfaction, loyalty, and lifetime value. Key Responsibilities Deliver exceptional customer service to support retention, satisfaction, and revenue growth. Proactively engage with clients to understand needs, drive usage, and identify growth opportunities. On board new customers and ensure a smooth roll out of our products and services. Reconnect with declining or inactive clients to win back business. Collaborate with internal teams, sharing customer insights to support ongoing improvements. Handle inquiries via phone, email, and web chat with speed and professionalism. Maintain accurate CRM records and contribute to process improvements. Provide strategic support to help clients achieve their goals using our solutions. About You Strong relationship-building skills with business and corporate clients. Team player who thrives in a fast-paced, high-volume environment. Excellent communicator with a customer-first mindset and empathetic approach. At least 2 year's experience in customer success, retention, or CRM (ideally in e-commerce). Highly organised with the ability to manage multiple priorities. What We Offer Competitive salary + performance bonuses ( salary can be disclosed on application ) Flexible working hours Collaborative and inclusive work environment Please send CV to Colleen Farquharson via the apply link Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Our client, a recognized player within the Freight Forwarding and Transportation industry offering specialist services within supply chain and logistics solutions, are looking to recruit a talented Road Freight Operator to join their team and offices local to Wythenshawe in the Manchester area. On Offer: An opportunity to join a highly regarded global logistics specialist Salary negotiable and dependent on skills and experience Paid overtime Annual salary review 20 days annual leave + public holidays. Holiday loyalty days up to a maximum of 5 days (1 day on the anniversary of your start date) along with One Milestone Day per year to take as you wish After 3 months service, employees are entitled to become a member of the Group personal Pension Plan. After one year s service the company offers enhanced Pension contributions of 9% annual salary and are eligible to join the Private Medical Scheme (application process required) Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household Access to Employee Discounts and Perks, which include Grocery Shopping, Holidays, Movies, Sports, Wellness and many more Main Purpose of the Road Freight Operator: The successful candidate will assist with the day-to-day running of the road freight operations and assist the Road Freight Operations Supervisor in the execution of their duties in support of the Head of Operations Road Freight North s vision of the company to become more competitive and profitable. Duties and Responsibilities of the Road Freight Operator: Understand and execute the departments vision of good business development in order to successfully import/export the companies Limited s products Ensure all customers and clients are invoiced correctly and on time in conjunction with SOPs. Ensure all duties/VAT is charged correctly upon invoicing and collect any monies due in line with SOPs. Complete all import/export activities and documentation correctly and on time. Ensure all other operational activities are completed on time and in conjunction with SOPs including financial, legal and invoicing transactions. Ensure all other operational activities are completed on time including preparing spot quotations, raise jobs, liaise with overseas offices/clients and raise delivery orders. Scrutinise all documentation for accuracy, authorise and pass for payment all invoices on time. Maintain excellent customer and inter-departmental relationships including assisting with client audits, inspection and collections and liaising with sales. Aid credit control with collection of overdue payments from suppliers and clients Report internal leads to the line manager/sales team. Follow up late customer payments in conjunction with credit control. Maintain and utilise the operational system at all times. Oversee client and sub-contractor management in conjunction with SOPs. Maintain regular communication with sales teams reporting new sales leads and handover of shipments. Create new and maintain current SOPs for the department. Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format. Ensure best value for money is obtained during procurement processes. Implement and improve new efficiencies in workflow in conjunction with line manager. To Be Considered: Proven experience as a Road Freight Operator Quality organisational skills and ability to manage many tasks or projects at the same time. Ability to prioritise own workload but also be able to work as part of a team. Conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and CRM systems. For more details contact Willis Global a leading Recruitment Consultancy for the Supply Chain & Logistics industry.
Sep 23, 2025
Full time
Our client, a recognized player within the Freight Forwarding and Transportation industry offering specialist services within supply chain and logistics solutions, are looking to recruit a talented Road Freight Operator to join their team and offices local to Wythenshawe in the Manchester area. On Offer: An opportunity to join a highly regarded global logistics specialist Salary negotiable and dependent on skills and experience Paid overtime Annual salary review 20 days annual leave + public holidays. Holiday loyalty days up to a maximum of 5 days (1 day on the anniversary of your start date) along with One Milestone Day per year to take as you wish After 3 months service, employees are entitled to become a member of the Group personal Pension Plan. After one year s service the company offers enhanced Pension contributions of 9% annual salary and are eligible to join the Private Medical Scheme (application process required) Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household Access to Employee Discounts and Perks, which include Grocery Shopping, Holidays, Movies, Sports, Wellness and many more Main Purpose of the Road Freight Operator: The successful candidate will assist with the day-to-day running of the road freight operations and assist the Road Freight Operations Supervisor in the execution of their duties in support of the Head of Operations Road Freight North s vision of the company to become more competitive and profitable. Duties and Responsibilities of the Road Freight Operator: Understand and execute the departments vision of good business development in order to successfully import/export the companies Limited s products Ensure all customers and clients are invoiced correctly and on time in conjunction with SOPs. Ensure all duties/VAT is charged correctly upon invoicing and collect any monies due in line with SOPs. Complete all import/export activities and documentation correctly and on time. Ensure all other operational activities are completed on time and in conjunction with SOPs including financial, legal and invoicing transactions. Ensure all other operational activities are completed on time including preparing spot quotations, raise jobs, liaise with overseas offices/clients and raise delivery orders. Scrutinise all documentation for accuracy, authorise and pass for payment all invoices on time. Maintain excellent customer and inter-departmental relationships including assisting with client audits, inspection and collections and liaising with sales. Aid credit control with collection of overdue payments from suppliers and clients Report internal leads to the line manager/sales team. Follow up late customer payments in conjunction with credit control. Maintain and utilise the operational system at all times. Oversee client and sub-contractor management in conjunction with SOPs. Maintain regular communication with sales teams reporting new sales leads and handover of shipments. Create new and maintain current SOPs for the department. Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format. Ensure best value for money is obtained during procurement processes. Implement and improve new efficiencies in workflow in conjunction with line manager. To Be Considered: Proven experience as a Road Freight Operator Quality organisational skills and ability to manage many tasks or projects at the same time. Ability to prioritise own workload but also be able to work as part of a team. Conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and CRM systems. For more details contact Willis Global a leading Recruitment Consultancy for the Supply Chain & Logistics industry.
