103 jobs found

About StarCompliance StarCompliance is on a mission to make compliance simple and easy. Trusted globally by enterprise financial institutions, the user friendly STAR platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360 degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency. Role The Client Success Manager (Lead Analyst) plays a pivotal role in ensuring clients realise maximum value from the StarCompliance platform. This role partners closely with clients to understand their compliance programs, guide them through configuration and adoption, and ensure long term satisfaction and platform engagement. A Lead Analyst acts as a senior resource within the team, driving complex client initiatives, supporting continuous improvement, and serving as a subject matter expert across Star's product suite. Responsibilities Client Partnership and Strategic Engagement Act as the primary point of contact for a portfolio of enterprise and strategic accounts. Build trusted relationships with client stakeholders by demonstrating deep understanding of compliance requirements and StarCompliance capabilities. Lead strategic conversations focused on best practices, optimization opportunities, and program expansion. Service Delivery and Technical Execution Oversee client platform configuration, including advanced data setups, rules creation, automated workflows, and integration testing. Proactively identify and remediate issues impacting client adoption, performance, or compliance outcomes. Take end to end ownership of requests and issues ensuring timely resolution, proactive client communication, and effective coordination across teams. Oversight, Risk Management and Advocacy Monitor client usage patterns, KPIs, and program health to identify risks and growth opportunities. Partner with internal teams (Product, Engineering, Compliance Advisory, Support) to coordinate solutions for complex client needs. Serve as the escalation point for critical issues, ensuring timely and transparent communication. Customer Success Manager_December 2025 Leadership and Knowledge Sharing Mentor analyst and senior level team members and support onboarding of new colleagues. Contribute to internal playbooks, documentation, and operational standards. Champion new product functionality and represent client feedback during product planning cycles. Foster a culture of collaboration, accountability and continuous learning by offering advice, guidance and support to colleagues. Actively build strong relationships across the team, promote open communication and shared learning and help ensure team objectives and service delivery standards are consistently met. Skills and Experience 5 years in Client Success, Account Management, Compliance Technology, or related roles. Experience supporting enterprise clients within SaaS, financial services, or regulatory technology. Strong understanding of compliance concepts such as personal trading, OBA, attestations, conflicts of interest, or related controls. Excellent stakeholder management skills with the professionalism to represent StarCompliance in high pressure, client facing scenarios and the ability to prioritise effectively in a fast paced environment. The ability to analyze complex data, translate business needs into platform configurations with excellent written and verbal communication skills, capable of clearly conveying topics and solutions to technical and non technical audiences. A commitment to learning new products, tools, technologies and practices. Preferred Experience with data integrations (SFTP, APIs, batch file processing). Prior experience with compliance platforms-knowledge of StarCompliance platform is advantageous. Experience leading or supervising a team or coaching and mentoring junior team members. StarCompliance Background Checks All positions require pre employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks. Equal Opportunity Employer Statement We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: IAM Support Engineer Location: Onsite | Inverness, Cowan House, Highlander Way, Inverness Business & Retail Park, Inverness, IV2 7GE. Duration: 01/11/2026 Pay Rate: £447/Day MUST BE PAYE THROUGH UMBRELLA Role Description: The IAM Support Engineer (L2-L3) will need to provide advanced operational support for enterprise Identity and Access Management services in a Coud, Hybrid and on-prem environment. The role focuses on incident resolution, complex request fulfilment, monitoring, reporting, and ad hoc IAM tasks, ensuring services meet defined SLAs, KPIs, and IAM operational metrics. The engineer will provide support across all IAM domains, including identity life cycle management (JML), authentication & authorization (SSO, MFA, conditional RBAC), privileged access (PIM, PRA), certificate management services, and identity governance, working with platforms such as Microsoft Entra ID, Microsoft Identity Manager (MIM), Software IDM, Active Directory, CloudStrike, BeyondTrust PRA, Okta, and AD CS PKI etc. Key Responsibilities Support IAM platforms across cloud, hybrid, and on premises environments. Resolve L2-L3 IAM incidents related to JML, access requests, access reviews, authentication, authorization, identity life cycle, privileged access, and certificate services. Handle complex IAM service requests, escalated cases, and non standard access requirements. Troubleshoot identity sync issues, connector failures, access denials, MFA problems, and certificate based authentication errors. Perform root cause analysis and contribute to problem management and service improvement. Actively monitor IAM services, integrations, and connectors to ensure service availability and performance. Responding to alerts from SIEM/logging solutions and preventing SLA breaches. Produce operational and ad hoc reports covering IAM SLAs, KPIs, incidents, and access metrics. Support internal/external audit, compliance, and security reporting requests. Maintain operational documentation and knowledge articles. Identify trends and potential service degradation before SLA breaches occur. Platforms Supported (Non Exhaustive) Microsoft Entra ID (Governance/JML, PIM, AD sync, Conditional Access Policies, Service Principles, MFA, directory operations) Microsoft Identity Manager (On-prem/Legacy JML) Software IDM (Auditing and Visibility) Active Directory (Directory operations - User, groups, GPOs etc) Okta (SSO, MFA, life cycle management) BeyondTrust (PRA PAM operations and troubleshooting) CloudStrike (MFA, conditional access control and monitoring) AD CS/PKI (certificate tracking, issuance, renewal, and incidents) Skills & Experience Strong hands on experience in L2-L3 IAM operations and support. Solid understanding of identity life cycle (JML & IGA), SSO, MFA, RBAC, PAM, and PKI concepts. Hands-on experience with one or more of the following platforms: Entra ID, MIM, Software IDM, AD, Okta, BeyondTrust, CloudStrike, AD CS/PKI. Experience working in ITIL based support environments with SLAs and KPIs. Strong troubleshooting, analytical, and communication skills. Ability to collaborate effectively with security, infrastructure, and application teams Attention to detail and commitment to security and compliance. Desirable/Nice to Have IAM or security-related certifications (eg, Microsoft Identity tools, Okta, ITIL, CyberArk/BeyondTrust etc). Experience supporting hybrid or multi cloud environments. Exposure to security monitoring, SIEM, or audit frameworks. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.

Hybrid (2 days per week in Tower Bridge HQ) Alto Software Group is a B2B SaaS company that powers more than half of all UK housing transactions each year. We create software solutions that connect businesses and consumers, delivering a one-stop shop for estate agents and home builders. Our goal is to drive efficiency, speed up transactions, reduce risk, and improve the end-customer experience. While we're not a startup, we operate with a startup mindset. We're looking for people who share this mentality and are ready to tackle big ambitions. This is a fast-growing and exciting business going through significant change, and there's never been a better time to join us. We're looking for an Engineering Operations Manager to drive further operational excellence and data-driven rigour to our engineering organisation. This role will serve as the operational backbone of engineering, ensuring our teams have the right tools, data, and processes to deliver efficiently, securely, and consistently. You will be responsible for tooling governance, access management, engineering metrics, and process coordination across our engineering function. Working closely with the Head of Platform and Data Engineering, Engineering Leadership, and Security, you'll align systems, automate workflows, and deliver high-quality reporting that enables better decision-making. Responsibilities Tooling Administration & Governance Manage and maintain core engineering tools ensuring consistent configuration and access across teams Administer engineer onboarding and offboarding, maintaining consistent identity and permissions across systems via SSO, SCIM, and role-based access controls Maintain an accurate inventory of engineering tools, licences, and integrations Own vendor relationships for engineering tooling, including contract renewals, licence optimisation, and cost management Monitor tool spend against budget, identify opportunities to consolidate or rationalise tooling, and support procurement processes for new tools Partner with the Head of Platform and Data Engineering to ensure tooling decisions align with platform strategy and infrastructure standards Metrics, Reporting & Data Operations Develop and maintain dashboards providing visibility into engineering productivity, velocity, and quality (DORA metrics, AI adoption, release cadence) Presenting and reporting on data from multiple systems (GitHub, Jira, CI/CD, Databricks) to support continuous improvement within engineering Process & Operational Enablement Coordinate engineering-wide processes including team onboarding, tool provisioning, change management, and incident response reviews Collaborate with Finance and Procurement to track and forecast tool costs and licence utilisation Maintain and publish operational documentation, playbooks, and checklists Support engineering managers in aligning ways of working across teams to ensure consistent, predictable delivery Leadership Support & Operations Coordination Partner with the Director of Engineering and senior leaders to deliver monthly operational reports covering key metrics, resourcing, and productivity insights Coordinate weekly engineering updates to maintain visibility of progress, blockers, and key initiatives Support the organisation of engineering offsites, all hands, and quarterly reviews Act as liaison between Engineering, People, and Finance to maintain accurate organisational data and facilitate cross functional communication Benefits Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on site in London 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary Talent referral bonus up to £5K We want to make ASG more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed.

Customer Success Manager, Enterprise page is loaded Customer Success Manager, Enterpriseremote type: Remotelocations: London, GBR: Norfolk, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ500185 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role: Our Customer Success Managers (CSMs) play a crucial role in building long-term, transformational partnerships with our strategic clients across the UK region, including key stakeholders within JLL's property management group. In this high-touch role, you will serve as the trusted advisor to senior stakeholders while leading end-to-end software implementations and serving as the primary point of contact for project delivery. You will drive value through deep product expertise, strategic business alignment, proactive relationship management, and hands-on implementation leadership.Key to these outcomes is your ability to develop deep, executive-level relationships with client stakeholders, understand their complex business objectives, and align our solutions to deliver measurable value through successful implementation and ongoing optimization. You will serve as strategic consultant, trusted advisor, and implementation project manager, orchestrating resources across our organization to ensure client success from implementation through long-term partnership. Roles and Responsibilities include: Customer Retention and Adoption Strategic Relationship Management: Build and nurture relationships at multiple levels within client organizations, from operational teams to senior leadership, establishing yourself as a trusted advisor throughout implementation and beyond. Multi-level Communication: Effectively communicate with diverse audiences - presenting project updates and business value to leadership while delivering practical training and technical guidance to implementation teams and end-users. End-user Engagement: Develop and implement targeted training programs, user workshops, and hands-on sessions that drive adoption and proficiency among day-to-day platform users during and post-implementation. Workflow Optimization & Testing: Design, test, and refine client workflows to ensure optimal system performance and user experience. Propose and implement workflow enhancements based on best practices and client-specific requirements. Data Analytics: Analyze and present comprehensive adoption metrics and implementation progress to stakeholders, translating data into actionable insights for different audience levels. Change Management Consulting: Partner with client stakeholders to develop effective change management strategies that drive user adoption and maximize value realization throughout the implementation process and beyond. Cross-functional Orchestration: Coordinate internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive implementation solutions and address evolving client needs. Expansion Planning: Partner with Sales to identify strategic expansion opportunities within your client base post-implementation. Client Advocacy: Facilitate direct feedback loops between strategic clients and internal product teams, ensuring implementation insights influence product development and service delivery. Implementation Leadership & Project Management: Lead software implementations as the primary point of contact, project manager, and delivery manager for enterprise clients Develop comprehensive project plans, timelines, and resource allocation strategies for complex implementations Coordinate cross-functional implementation teams and manage project deliverables, milestones, and stakeholder communications Test and propose optimized workflows, configurations, and integrations tailored to client business processes Conduct thorough system testing, user acceptance testing coordination, and go-live planning Manage implementation risks, issues, and change requests while maintaining project scope and timeline integrity The successful candidate will demonstrate: Executive Presence & Strategic Communication: Exceptional ability to engage confidently with senior leaders throughout implementation and partnership phases, translating technical progress and business outcomes into compelling narratives that resonate with C-suite stakeholders while effectively communicating with diverse audiences from operational teams to executives. Technical Proficiency & Process Design: Strong ability to develop deep product knowledge, perform system configurations, design and test business workflows, conduct comprehensive testing scenarios, and provide hands-on troubleshooting and optimization guidance during implementation and ongoing support phases. Relationship Mastery & Consultative Approach: Proven track record of building and maintaining deep, trust-based relationships with senior stakeholders and project teams throughout complex implementation cycles, with ability to ask insightful questions, identify underlying business needs, and craft tailored solutions that address complex organizational challenges. Implementation & Project Management Excellence: Proven track record of leading complex software implementations as primary point of contact and delivery manager, with strong experience in project planning, testing protocols, workflow optimization, and managing timelines across enterprise environments with multiple stakeholders. Change Management & Cross-functional Leadership: Experience driving technology adoption across large organizations with diverse stakeholders during implementation phases, while effectively coordinating internal resources across Product, Support, Professional Services, and Sales teams to deliver comprehensive solutions. Regional Market Expertise & Cultural Adaptability: Excellence in adapting communication styles, project management approaches, and implementation methodologies to effectively engage with diverse cultural backgrounds across the UK region, with understanding of regional business practices and requirements (CRE Technology expertise preferred) . Location: Remote -London, GBR, Norfolk, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For

The Senior Sales Engineer serves as a key technical contributor within the Go-To-Market team, responsible for aligning product capabilities with client requirements to support both new business and existing account growth. The role plays a critical part in enabling technical credibility across sales cycles, engaging with clients directly, supporting strategic partners, and ensuring smooth technical alignment across all phases of the customer journey. This role operates at the intersection of Sales, Product, and Marketing, contributing to the commercial success of the business through expert technical guidance, strong stakeholder collaboration, and deep product understanding. What You Will Do Act as the technical advisor in strategic sales opportunities, helping Sales teams and partners to clearly demonstrate product value to both new prospects and existing clients. Work with Account Managers and Customer Success teams to identify growth opportunities within existing accounts, including expansion, upsell, and cross-sell. Support partner-led sales engagements by providing technical expertise, ensuring accurate solution positioning and alignment with product capabilities. Participate in technical discovery activities, helping to clarify client requirements, identify product fit, and remove ambiguity in solution scope. Deliver tailored product demonstrations aligned to client priorities, industry needs, and commercially viable use cases. Collaborate with Product and Engineering to provide structured client and partner feedback into roadmap discussions and feature refinement. Contribute to the design and maintenance of scalable demo environments, reusable technical assets, and sales enablement materials. Share knowledge and collaborate with peers across the team to support a culture of continuous learning and technical excellence. Support sales planning and pipeline strategy discussions, including deal qualification and forecasting. Monitor and synthesise competitive intelligence to help refine product positioning and pre-sales strategies. Support the creation of light-touch thought leadership content, such as internal whitepapers or speaking points, to reinforce product and technical credibility. What We Offer We'll offer you a competitive salary and commission, as well as the following benefits: ShareSave scheme - ability to purchase company shares on preferential terms Private healthcare Income protection and group life insurance Pension Scheme Company Funded Health Cashplan Employee Assistance Programme Access to Private Dental Benefits Flexible / hybrid working options Enhanced Family Friendly Leave for adoption, maternity and paternity Bike 2 Work Scheme Employee Referral Bonus Where You Will Be Whilst this role is based from our London office, we support hybrid working This role also requires regular travel in-country and/or overseas To us at Aptitude, hybrid working means that our employees come together for 2-days per week at their local office. It's an opportunity for our teams to collaborate, solve problems together and to be engaged and involved in the wider community of our business. We ask employees to come into the office every Wednesday and give you the flexibility to choose your other day from either Tuesday or Thursday. Qualifications Experience in Sales Engineering or Pre-Sales roles within a B2B SaaS environment. Experience working with financial products or complex financial technology solutions. Strong knowledge of APIs, integration methods, enterprise software architecture, and cloud technologies. Ability to engage effectively with a range of stakeholders, including partners, enterprise clients, and internal cross-functional teams. Proven track record of supporting both net-new sales and existing customer growth. Skilled at contributing to technical discovery, delivering engaging demos, and translating business requirements into product-aligned solutions.

Overview Who are we? Lyst is a global fashion shopping platform founded in London in 2010 and catering to over 160M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion products in one place, curating pieces from 27,000 of the world's leading brands and stores. In 2025, Lyst joined Zozo, operators of Zozotown, the leading fashion e-commerce platform in Japan. This partnership marks a bold new era for Lyst, as we accelerate our vision and work together to transform the future of fashion shopping through AI and technology. At Lyst, we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better choices and help fashion partners find better audiences as the category-leading destination for every fashion shopper. The role We are looking for a new engineer to join our Product Listings squad to help Lyst work on transforming the shopping experience of fashion lovers. You will work closely with our current engineers, designers, product managers, and analysts to develop new product features. As a member of the Product Listings team, you'll work on maintaining and improving our product data and marketing systems. The team is responsible for keeping good product data, transforming it for the rest of the company to empower user journeys and support effective marketing campaigns. We are data-driven and make decisions based on empirical results. You share the data mindset, can suggest pragmatic experiments to prove a hypothesis, and are willing to be proven wrong by data. Your role will be to drive technical improvements and innovations to the system through partnering with your product manager and tech leadership. First three months Within the first three months, you will be able to: Contribute to every part of our system, tests, documentation, as well as code and process. Collaborate with product managers, engineers, analytics, QA and designers. Ensure the stability of our system by improving the monitoring tools we use. Write resilient code that is well tested (unit, integration, etc.) and quality controlled. Engage in code reviews to ensure pragmatic code makes it to production. Be curious - not just the code, but the architecture of our platforms and everything that makes them work and the product. Participate in all team ceremonies and have direct input in the team's ways of working. Work inside Product Development tribe towards the success of the Lyst Marketplace, collaborating with key teams from Discovery, CRM or Paid Marketing. Gain expertise over our tools and services: Python, Docker, Github Actions, PostgreSQL, etc. About the team We improve and maintain services that ingest high volumes of product updates provided from thousands of different partners in parallel. We use Machine Learning to normalise and enrich the product data to improve the customer experience. We maintain systems critical for our analytics data and reporting. We strive to keep our services highly available and scalable. We aim to follow good observability standards and be proactive instead of reactive. We are fully AWS hosted, utilising a range of tools and setups: ECS, Docker, GitHub, GHA, Postgresql, Redis, SQS, Sentry and more. We support internal teams that work directly with fashion partners. We also support marketing executives and their campaigns with bespoke systems. We value collaboration and knowledge sharing within the team and beyond. We are a no-blame culture. Core Requirements Proven experience with Django/Python and web fundamentals. Strong knowledge of Software Architecture Design Principles. Communication: You can communicate clearly and are open to feedback when sharing ideas with everyone on the team. You can explain your ideas clearly and transform them into plans. You can design the solution to a complex problem. Quality - You strive to write code that is readable by everyone, well tested and robust in production. Code without rigorous tests helps no one. You aren't afraid to refactor existing code in favour of working around shortcomings. A thorough knowledge of automated testing, particularly unit testing. Knowledge of CI/CD pipelines like GitHub Actions (GHA). As a Senior Engineer, you can coach and mentor your peers. You can take problem statements and recommend solutions. You can take on a role of feature lead and own the delivery of a piece of software. Bonus points Experience with data pipelines with frequent updates at high scale Experience with ETL pipelines (DBT, Snowflake) Experience with Machine Learning technologies Things that matter to us You are curious at heart and like to take ownership of something to make it better. You like to focus on quality and improving systems. Being confronted with a difficult or strange problem makes you feel like a detective who wants to crack the mystery. Sense of ownership over products, features and services the team looks after. You have good experience dealing with legacy code. You like to build and improve dashboards to follow technical and business metrics. You have experience building for fault tolerance. Our Ways of Working We all come into the office on Tuesdays and Thursdays, with the option to work remotely or come into the office on the other days. We believe that in person collaboration and community spirit is super important, which is why we spend some of our time in the office and some of our time at home. Time Off In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Remote Working Work from anywhere for up to 4 weeks per year Benefits Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We provide a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service. Private Healthcare: Our healthcare provider is Vitality. We offer a comprehensive healthcare scheme from the day you start. Training Allowance: Annual training allowance of £1,000 for conferences, courses and resources. Pension Scheme: Our pension provider is The People's Pension with a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Free eye test every year and discounts on glasses. Cycle-to-Work Scheme: Lyst will purchase a bicycle for you and provide a voucher to collect it. Transport Season Ticket Loan: Interest-free season ticket loan. Social Events: Frequent company-wide events and interest-based groups.

Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK Job Description Posted Tuesday 14 April 2026 at 05:00 Job Title: Customer Success Manager Location: Sheffield Working Pattern: Hybrid, includes 3 days each week in the office Contract Type: Full time, permanent At Tes we are on a mission topower schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed.From safeguarding and compliance to staff and pupil management, our innovative and flexible software and services help teachers and school leaders worldwide to provide the best education to millions of children. With more than 13 million educators in our community, combined with our working relationships with 25,000 schools in over 100 countries, we have been making a difference for over 100 years Role overview This is a dual-impact role requiring a blend of commercial strategy and product advocacy. You are responsible for the health, retention, and supporting the growth of a portfolio of customers. Unlike an Associate, you don't just flag issues; you own the end-to-end resolution and revenue outcome. You will act as the senior escalation point for support-related hurdles, ensuring that product success paves the way for commercial expansion. Your goal is to maximise Net Revenue Retention (NRR) by delivering a frictionless customer experience where "it just works" and "it adds value." Key Responsibilities Senior Escalation Point: Act as the "Internal Voice of the Customer," bridging the gap between Support/Product and the client to unblock complex technical, product or operational hurdles. Health Diagnostics: Beyond tracking usage, you will perform and/or coordinate deep-dive "Account Health Audits," identifying systemic support trends or friction points that could threaten the renewal. Value Architecting: Work with customers to review workflows, processes and integrations, ensuring our product is deeply embedded in the daily lives of their users, whilst creating opportunities for cross & upsell across the wider Tes eco system Proactive Support Strategy: Lead "Support-to-Success" handovers, ensuring that any support ticket trends are addressed through training or product education before they become churn risks. 2) Commercial Success & Revenue Growth Full Lifecycle Ownership: Own or partner with sales (Key Strategic Accounts only) the commercial negotiation for renewals, moving from administrative tracking to closing high value contracts. Expansion Strategy: Identify, qualify, and close or partner with sales (Key Strategic Accounts only) expansion revenue (upsells/cross sells). You are expected to grow the "Wallet Share" of your portfolio year-on-year. Strategic Business Reviews (SBRs): Lead or partner with sales (Key Strategic Accounts only) high stakes meetings with senior stakeholders to demonstrate ROI, linking technical stability to business outcomes. Pipeline Accuracy: Maintain a rigorous, data backed renewal and expansion forecast within Salesforce. Process Optimisation: Partner with customer service leaders to continually refine the onboarding and support handover playbooks to reduce "Time-to-First-Value" and minimize support overhead. Risk Management: Architect "Success Recovery Plans" for accounts with low adoption or high support ticket volume. What will you need to succeed? Revenue & Growth Ownership Owns a portfolio of accounts with specific Net Revenue Retention (NRR) targets. Independently manages the full renewal lifecycle and builds a qualified expansion pipeline in partnership with Sales Leads through multi-stakeholder discovery. Value & Outcome Management Conducts Quarterly Business Reviews (QBRs) that focus on ROI, not just usage. Bridges the gap between "what the product does" and "why it matters" for the customer's bottom line. Expert at identifying the root cause of customer dissatisfaction and mobilizing internal teams (Product, Engineering, Support) to solve it. Relationship Management & Influence Navigates organisational silos to connect with senior leaders, influencers & key users. Proficient in change management, helping customers internalize the product into their daily workflows. Confident in presenting 'value realisation' reports to C Suite stakeholders and buyers and demonstrating ability to pivot from a contract negotiation to a technical troubleshooting session without losing credibility. Data Driven Decision Making Analyses behavioural patterns to predict churn months before a renewal date. Uses predictive health scores to prioritize account interventions that yield the highest commercial return. What do you get in return? 25 days annual leave rising to 30 State of the art offices Access to a range of benefits via My Benefits World Free eye care cover Life Assurance Cycle to Work Scheme EAP (Employee assistance programme) Quarterly Tes Socials Access to an extensive Learning and Development menu Who are Tes? Tes is a global Edtech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide. Our intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools. By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education. Norfolk St, Sheffield City Centre, Sheffield S1 2JE, UK

For additional information, please review . About Engineering Excellence (EE) Engineering Excellence (EE) enables Citi engineers to do their best work by providing modern tools, platforms, and practices that enhance productivity, technical capability, and cross team collaboration. EE partners closely with the CTO organization to deliver people centric, high impact engineering solutions that raise the overall technical bar across Citi.Citi's ability to deliver our full potential is dependent upon our people. EE exists to attract, develop, inspire, and retain technology talent who thrive in an inclusive and engaging culture. Our efforts focus on three core areas: Boost engineer productivity Engage, equip, and empower engineers with tools and resources to work more efficiently, innovate faster, and deliver impactful outcomes. Empower engineers to advance their technical careers Through the Engineering Excellence Talent Development Framework (E1-E4) and Tech Fellows , EE provides engineers with structured pathways to develop technical and non technical skills, gain recognition for their contributions, and participate in a culture of continuous learning and collaboration. Foster strategic collaboration EE creates opportunities for engineers across Citi's global technology organizations to connect, share knowledge, and contribute to strategic solutions that shape Citi's future and collective success. The Role We are seeking an experienced Senior Engineering Manager to lead the delivery of high impact Engineering Excellence platforms, with a strong emphasis on Generative AI, modern engineering practices, and scalable software delivery. This role blends hands on technical leadership with building and developing a high performing engineering team across Belfast and Pune.You will be responsible for setting the engineering direction across Citi's Technology organization, contribute directly to solution design and delivery, and ensure that EE's products meet the needs of engineers and senior technology stakeholders across the firm. Key Responsibilities Design and deliver EE's core engineering platforms , including: + AI Metrics Dashboard tracking adoption and value of AI tools + CTO Tech Radar and its integration into Citi Assist + Citi Tech Conference website and future EE web properties + Additional EE applications aligned to strategic engineering uplift Build and lead a high performing engineering team (Belfast & Pune), hiring 5 engineers across DevOps, UX, and full stack development. Provide technical leadership and hands-on architectural guidance across all EE initiatives. Translate emerging AI and engineering practices into scalable, production ready enterprise solutions , ensuring security, stability, and effective evaluation/guard railing. Collaborate with senior stakeholders (EMT 1/2) to understand strategic needs and deliver solutions that drive meaningful engineering outcomes. Champion engineering excellence , ensuring high standards in quality, testing, reliability, and developer experience. Required Experience & Skills Technical Expertise Engineering Lead or Software Engineering Manager experience delivering large scale systems. Proficiency in Python, Java, TypeScript/JavaScript, or Go . Experience deploying LLM / GenAI systems to production with a focus on evaluation, safety, monitoring. Strong background in distributed systems, microservices, SQL/NoSQL, and DevSecOps. Experience with cloud platforms (AWS, GCP, Azure) and tooling (Docker, Kubernetes, Terraform, Helm). Familiarity with frameworks such as Spring (AI/Boot/Core), Flask, LangChain, LangGraph, ADK , MLFlow, and orchestrators like N8N . Experience with React and modern UI frameworks (Gradio, Streamlit). Understanding of REST/WebSocket APIs , CI/CD pipelines, and messaging systems (Kafka, JMS/MQ). Leadership & Delivery Proven ability to build, coach, and scale engineering teams. Strong communication and stakeholder management skills. Ability to lead in evolving, fast-moving environments. Collaborative mindset with strong problem solving and decision making skills. Ability to pass a senior engineering assessment (e.g., Karat). Ideal Candidate Profile You are a technically versatile engineering leader who stays hands on while building exceptional teams. You can navigate ambiguity, communicate clearly, and translate complex technical concepts into actionable direction. You bring an inclusive leadership style, a passion for engineering quality, and the ability to drive meaningful improvements to how engineers work across Citi. Job Family Group: Technology Job Family: Systems & Engineering Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.

Job Title: SeniorNew Product Introduction Manager Function: Manufacturing Duration: Permanent Hours : Full Time (37 hours per week) Location(s): Glenrothes or Livingston Security Clearance Requirements: Baseline. - Must be eligible to work in the UK without sponsorship. Why join Raytheon Raytheon UK is a powerhouse in defence and aerospace, where innovation meets impact. As a key partner to the UK government and global customers, we tackle the toughest challenges across land, sea, air, space, and cyberspace. Beyond cutting-edge defence solutions, we lead the way in digital training transformation for both military and commercial clients. At Raytheon UK, you will work with pioneering technology, collaborate with top industry experts, and be part of a dynamic team that fuels your growth. Whether you're looking to push boundaries, develop your skills, or make a real-world impact, your future starts here. Strategic Leadership : Direct a cross-functional team of manufacturing and process engineers to design and industrialise new electronic products, from initial design concept (RFQ) through to full production handover. Lifecycle Management : Lead products through formal stage-gate processes (e.g., AS9145, APQP) from initial bid and concept to production handover. Design for Excellence (DfX) : Champion Design for Manufacturability (DfM), Testability (DfT), and Cost (DfC) to ensure designs are robust and cost-effective. Risk Mitigation : Manage Manufacturing Readiness Levels (MRL) and conduct Failure Mode and Effects Analysis (FMEA) to identify and resolve production risks early. Supply Chain Integration : Collaborate with procurement and external suppliers to ensure component availability and manufacturing capability. Risk Mitigation : Proactively identify and resolve technical or supply chain risks using PFMEA and root-cause analysis (RCCA). Technical Reporting : Establish project baselines for cost, schedule, and quality, providing regular updates to senior leadership and customers. Cost & Schedule Control : Establish and monitor project baselines for cost, schedule, and scope, frequently reporting progress to senior stakeholders. Process Development : Drive the creation of manufacturing plans, work instructions, tooling, and fixture requirements. Cross-Functional Coordination : Align diverse departments-including R&D, Quality, Supply Chain, and Operations-to achieve successful launch goals. Manufacturing Readiness : Oversee Manufacturing Readiness Level (MRL) assessments and maturation plans to ensure production lines are capable and stable. Gate Review Management : Chair and manage NPI Gate processes, Design Gate reviews, and Production Readiness Reviews. Experience : Significant experience in a manufacturing environment, with at least 2-3 years in a leadership or management capacity. Sector Expertise : Proven track record in a highly regulated environment, such as Aerospace (AS9100/9102), Defence, or Space. Standards Knowledge : Expertise in industry-specific standards such as AS9100 , AS9145 (APQP/PPAP), and J-STD-001 . Security Clearance : Ability to obtain and maintain national security vetting (e.g., UK SC or US Secret clearance) is often mandatory. Project Management : Proficiency in project management tools (e.g., MS Project, Smartsheet) and methodologies (PMP or PRINCE2 certification is highly desirable). Security Clearance : Ability to obtain and maintain national security clearance (e.g., SC or Secret clearance) is a standard requirement for defence-related roles. Electronics Expertise : Deep understanding of PCBA (Printed Circuit Board Assembly), SMT (Surface Mount Technology), and microelectronics assembly processes. Methodologies : Proficiency in Lean Manufacturing, Six Sigma, and project management frameworks such as PRINCE2 or PMP . Systems Proficiency : Skilled in using ERP/MRP tools (e.g., SAP, Oracle) and PLM software for configuration control and BOM management. Testing & Quality : Deep understanding of PFMEA, Root Cause Analysis (RCCA), and automated test equipment (ATE) for electro-mechanical systems. Analytical Ability : Strong data-driven decision-making skills to optimise cycle times and reduce unit production costs. Design for Excellence (DfX) : Deep understanding of Design for Manufacturability (DfM) and Design to Unit Production Cost (DTUPC). Technical Interpretation : Ability to interpret complex drawings, Bill of Materials (BOMs), and GD&T specifications. Advanced Manufacturing : Knowledge of CNC machining, automation, special processes (e.g., heat treating, welding), or electronics assembly (SMT/CCA). Education : A Bachelor's or Master's degree in Electrical , Electronic , or Manufacturing Engineering . Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Contributory Pension Scheme (up to 10.5% company contribution) Company bonus scheme (discretionary). 6 times salary 'Life Assurance' with pension. Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others. Enhanced sick pay. Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements. Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role. A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role. Please enquire or highlight any request to our Talent Acquisition team to explore the flexible working possibilities. Up to 5 paid days volunteering each year

Sr Mgr, SAP SuccessFactors EC and Platform (EMEA) The Senior Manager of SAP SuccessFactors EC and Platform plays a pivotal role in the strategic direction and development of our SAP SuccessFactors Core HR solution with a focus on best practices, optimization, global scalability and team development. This is a hands on role that directs the Employee Central module product lifecycle, and drives the design, optimization and day to day of the entire SAP SuccessFactors HCM Platform. The Senior Manager is responsible for a global team to drive initiatives as well as perform platform maintenance and compliance activities aligned to technology standards and best practices. This includes the SuccessFactors instance and Release Management strategy, internal and external audits, Role Based Permissions, SAP product releases, and project delivery. Close partnership with Finance, HR and Payroll is required to scale processes, reduce manual work and align initiatives to business imperatives. Job Responsibilities Lead a global team of remote staff to administer and ensure compliance for the SAP SuccessFactors Platform and SuccessFactors Core HR module across 40+ countries Configure, maintain, and support Employee Central and the integration to EC Payroll Support system upgrades for Platform, EC and Joule Troubleshoot complex system issues and partner with vendors as needed Develop and drive the rollout and ongoing use of AI enabled capabilities Lead as well as assist with audit and compliance related reporting and associated controls Global Role Based Permissions maintenance, audit and governance across the Platform Partner with internal stakeholders to lead HR technology delivery of initiatives through hybrid agile software delivery lifecycle Operational focus on support ticket management inquiries and issues to ensure they are resolved in a timely manner while keeping stakeholders informed SuccessFactors Instance and Release Management Vendor management of partners delivering support and project initiatives Provide technical expertise and leadership in the design, development, and maintenance of EC and Time Off solutions for global stakeholders Champion a user centric approach to development, ensuring that Employee Central is intuitive Collaborate with other technical and project teams to ensure smooth integration of SAP SuccessFactors Employee Central data with internal and external systems Partner with the HR functional owners and internal stakeholders to drive technology solutions that improve HR processes and simplify the user experience Ensure SAP SuccessFactors Employee Central is accurately configured and locally compliant Monitor trends in Employee Central and the "Hire to Retire" processes, recommending and implementing improvements to the user experience Skills and Qualifications 8+ years of system administration leading the implementation, release management and administration of SuccessFactors Employee Central configuration in a global environment 3+ years of proven experience in a leadership role with a global footprint of SuccessFactors, managing of a globally diverse work from home staff Ability to drive consensus, and inspire a shared vision for SAP SuccessFactors product exploitation and user adoption globally Experience with the integration of EC Payroll, DRM, Onboarding 2.0, Joule and BTP Proven experience designing and implementing SuccessFactors Core HR business requirements Deep domain knowledge in the SuccessFactors Employee Central module and Core HR system processes Strong analytical skills, with the ability to translate complex business requirements into actionable SAP SuccessFactors Employee Central product features, specifications and timelines Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision making Proven ability to thrive in a fast paced, dynamic environment, with a proactive and results driven mindset Experience with agile development methodologies, software development lifecycle (SDLC), and project management best practices Sharp interpersonal and communication skills to effectively build relationships, influence and drive decision making Solid understanding of HRIS and global Core HR best practices Bachelor's degree in Computer Science, Information Technology, Business Administration, or equivalent work related experience SAP SuccessFactors Administration Certification in Employee Central or willingness to obtain such certification SAP SuccessFactors Administration Certification in Onboarding 2.0 or willingness to obtain such certification About Us Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for of the world's leading and digital first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization is responsible for a global scope of services that includes HR Application Management, HR Integration, Automation & Analytics, HR Project Delivery and Vendor Management. SAP SuccessFactors is the global HR technology platform for Foundever and supports global processes across Core HR, Talent Development, Talent Acquisition and Payroll. The Global HRIS team is responsible for delivering and sustaining a common, scalable and efficient technology stack for employees in more than 40 countries. The Global EC and Platform team is focused on the strategy, innovation, implementation and support of Foundever's SAP SuccessFactors tenants and global Core HR system processes. Fundamentally, this team is guided in purpose to ensure it meets the needs of our workforce as the central hub for employee data globally. The team is responsible for the administration of the Employee Central module, Role Based Permissions, instance and release management across the SuccessFactors platform for more than 40 countries including compliance with internal and local regulations.