79 jobs found

We're working with a growing Managed Service Provider in Manchester who are looking to bring in an experienced 2nd/3rd Line Support Engineer to strengthen their technical team. This is a great opportunity for someone who enjoys working across a varied client base and wants to stay hands-on with a broad tech stack in a fast-paced MSP environment. The Role You'll be acting as an escalation point for 1st/2nd line, while also getting involved in project work and infrastructure improvements across multiple clients. Day-to-day, you'll be: Act as an escalation point for complex 2nd/3rd line issues across multiple client environments Administer and support Windows Server environments () Manage and troubleshoot Microsoft 365 (Exchange Online, SharePoint, Teams, Intune) Support and maintain Microsoft Azure (VMs, Azure AD, networking, storage) Work extensively with Active Directory (GPOs, permissions, replication, group structures) Troubleshoot networking issues (DNS, DHCP, VLANs, VPNs, Firewalls) What We're Looking For Previous experience working within an MSP environment (essential) Strong troubleshooting skills across Windows environments Experience with: Microsoft 365 Microsoft Azure Active Directory Solid understanding of networking fundamentals (DNS, DHCP, VPNs) Comfortable working across multiple clients and priorities Strong communication skills Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Senior IT Support Engineer We are seeking a Senior IT Support Engineer with deep Microsoft ecosystem expertise and strong infrastructure support and operations experience to lead on infrastructure management, systems optimisation, and cyber security maturity. This role combines hands-on senior-level support, infrastructure ownership, and security leadership, ensuring secure, resilient, and high-performing IT services across the organisation. You will act as a technical escalation point, a Microsoft subject matter expert, and a key contributor to our strategic digital roadmap. Key Responsibilities Systems, Infrastructure & Support Operations Provide senior-level technical support and escalation across Microsoft-based infrastructure, acting as the final point of resolution. Lead infrastructure management, integration, automation, and optimisation, ensuring high availability and performance. Own and maintain core Microsoft platforms, including Microsoft 365, Entra ID (Azure AD), Intune, Exchange, and endpoint environments. Recommend and implement technologies that enhance resilience, security, scalability, and user experience. Maintain high standards of documentation, configuration management, change control, and service continuity. Support and mentor junior engineers, raising overall support capability and operational maturity. Work closely with stakeholders to translate business requirements into robust technical solutions. Microsoft Technologies Expertise Act as the organisation's subject matter expert for Microsoft technologies, including: Microsoft 365 administration and support Identity and access management (Entra ID / IAM) Endpoint management and device compliance via Intune Defender XDR and Microsoft security tooling Lead troubleshooting and optimisation of hybrid environments, including on-premise and cloud-integrated systems. Cyber Security & Infrastructure Protection Develop and deliver the organisation's cybersecurity and infrastructure protection roadmap, aligned with standards such as Cyber Essentials and Cyber Essentials Plus. Manage and optimise security platforms covering: Endpoint protection Identity protection Defender XDR Conditional access and device compliance Lead vulnerability assessments, threat modelling, incident response planning, and recovery testing. Strengthen information governance, data protection, and secure configuration baselines. Own security-focused change control, coordinate penetration testing, and manage remediation activity. Essential Skills & Experience Strong Microsoft support and administration background, with proven experience supporting complex, enterprise Microsoft environments. In-depth knowledge of Microsoft 365 security and management tools, including Defender XDR, Intune, IAM, and compliance features. Solid infrastructure support experience, including server, endpoint, identity, and cloud-integrated systems. Experience leading or contributing to Cyber Essentials or similar security frameworks. Excellent communication skills with the ability to explain complex technical issues to non-technical stakeholders. Proven ability to operate effectively in a hands-on senior support and infrastructure role.

Job Title: Account Manager - IT Location: Newbury Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. Translate technical concepts into business-aligned language for non-technical stakeholders. Advise on emerging technologies like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight: Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the sales team to develop technical proposals tailored to client needs. Provide technical insights during license and renewal negotiations. Promote new products and services, ensuring all potential growth opportunities are explored. Maintain regular pipeline forecasts for both your clients and your team. Compliance & Security Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations. About you: Experience: Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Ability to lead client-facing discussions focused on both business needs and technological solutions. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales. A degree or equivalent is highly desirable. Personal Attributes: Friendly, professional, and commercially astute. Strategic, excited about tech, and able to engage stakeholders. Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. Clear and frequent communicator who values problem-solving and learning. Disciplined and able to prioritise and execute tasks under pressure. Why join us? Work-life balance is the norm, not a perk Enjoy a fun, productive environment with a supportive team Workplace pension provided Access to comprehensive in-house and external training Competitive salary reflecting your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.

Blue Light Card. Individually great, together unstoppable The Role and the Team We're looking for an IT Systems Engineer to join our IT Operations team. This is a hands-on role where you'll support the day-to-day running of our IT environment while also contributing to projects that improve how we work. You'll play an important part in ensuring our systems are reliable, secure, and optimised, while helping us explore opportunities in automation, AI, and modern cloud technologies. Working closely with colleagues across London and our Head Office in Cossington, you'll provide in-person and remote support and collaborate on initiatives that enhance our IT services and colleague experience. What You'll Do Build positive working relationships with colleagues at all levels, acting as the sole trusted point of contact for IT support in the London office Provide supportive, high-quality deskside and remote assistance, including for senior stakeholders and leadership teams Manage and maintain IT systems, network infrastructure, and Windows/macOS environments across the organisation Administer and optimise Microsoft 365 and Entra ID/Azure AD, including user provisioning and licence management Troubleshoot and resolve incidents and service requests, ensuring a positive end-user experience Support and enhance endpoint security, system performance, and compliance standards Contribute to IT projects such as system upgrades, migrations, and SaaS integrations Identify and deliver improvements through automation and AI, including building or supporting workflows using tools such as N8N What You'll Bring Extensive experience as an IT Systems Engineer who is confident engaging with and supporting stakeholders at all levels, including senior leadership Experience in automation and emerging technologies, including AI and workflow tools such as N8N Experience working with Microsoft 365 and Entra ID/Azure AD environments Confidence supporting both Windows and macOS devices in a business setting Understanding of networking fundamentals (e.g. DNS, DHCP, VPNs, Wi-Fi) A thoughtful and proactive approach to troubleshooting and problem solving Experience using scripting (e.g. PowerShell) to automate tasks and improve efficiency Familiarity with device management, asset tracking, and service desk tools (e.g. Jira) Our Culture Our mission is simple - make heroes happy. Our members are the real-life heroes who keep us all safe, cared for, and thriving. It's what gets us up in the morning and pushes us to go further, think bigger, and create something that truly matters. By focusing on their happiness, we create amazing experiences, deliver unrivalled discounts, innovative products, and world-class service. We don't just follow the usual path - we look for smarter, bolder ways to deliver real impact. We take ownership, move fast, and work shoulder to shoulder to build something special. We promote hybrid working, and value in-person collaboration so encourage time in our offices, where you can make the most of our fully stocked snack drawers - either the HQ in Leicestershire, or London, Holborn office. The frequency and office location will vary depending on the role and team. We aim to be flexible, but we aren't able to offer fully remote working. Blue Light Card is an equal opportunities employer. We believe that employing a diverse workforce is key to our success. We make recruiting decisions based on your experience and skills. In the event of a high number of applications, we'll prioritise candidates who meet both the essential and desirable criteria for the role. What We Offer Hybrid working and flexible hours EV charging and free parking onsite at HQ 25 days annual leave plus an additional day off for your birthday, and a buy and sell holiday scheme of up to 5 days A company bonus scheme Your own Blue Light Card and exclusive access to thousands of discounts Generous funded BUPA medical insurance covering pre-existing conditions Auto-enrolment pension scheme via salary sacrifice, with employer NI savings reinvested into pensions Enhanced parental leave and absence leave Healthcare cashback plan Employee assistance programme (including mental health support) and mental health first aiders Great social events e.g., festive party, summer party, team socials, sports matches Regular company-wide recognition events e.g. monthly Light's Up and annual Shine awards Relaxed dress code and modern office space (games area, chill-out areas, book club, free drinks/snacks) Onsite gym at HQ (including access to free HIIT & stretch classes) Strong learning and development culture and personal growth fund

Role: Senior Projects Engineer - MSP Education ( Hybrid ) Location: Buckinghamshire Salary: 40,000 - 47,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our Client is looking for an enthusiastic and self-motivated and experienced Senior Project Engineer to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Head of Projects. You will work closely with the projects team to deliver technical projects as well as supporting our solutions Architect with pre-sales queries and pre-configuration tasks for infrastructure installs. Key Responsibilities include: Lead on technical design and documentation for projects and tenders Act as a point of contact for technical queries during project delivery Collaborate with schools and internal teams to ensure smooth communication and progress Create and manage schedules of work and project plans Support presales activity with technical input and timely responses Attend project meetings and contribute to technical discussions Help train and support team members where needed Maintain high standards of documentation and customer service Our ideal candidate will have: Microsoft certification Networking certification Experience managing ICT projects from start to finish Strong knowledge of: Windows Server, Office 365, Google Workspace Microsoft Hyper-V, Networking (VLANs, routing & design) Storage solutions (SAN/NAS), AD, DHCP, DNS, GPO Ability to create detailed technical documentation and project plans Outstanding customer service and communication skills INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Head of Cloud Platforms Salary: up to £95,000 Contract: Permanent We are working on behalf of our client to recruit a Head of Cloud Platforms. This is a senior leadership role sitting within the IT department, reporting to the Director of Infrastructure & Operations. The Role You will lead the Cloud Platform and Integration teams, taking ownership of the strategic direction and day-to-day management of cloud platforms (AWS & Azure), DevOps tooling, and systems integration (middleware). You will define the long-term technical roadmap, oversee CI/CD pipelines and infrastructure-as-code (IaC), and ensure platforms are secure, reliable, and cost-effective. Working closely with software development, infrastructure, cyber security, and business teams, you will align platform engineering with the wider digital strategy, drive automation, and act as a technical leader and mentor across their team. Key Responsibilities: Lead and manage the Cloud Platform and Integration teams, ensuring effective collaboration and delivery Define and implement cloud architecture, automation strategies, and CI/CD pipelines across AWS, Azure, and M365 Drive adoption of IaC and automated deployment processes Oversee systems integration architecture, ensuring compatibility and performance across cloud, on-premises, and hybrid environments Lead incident response, disaster recovery planning, and BCP/DR testing Monitor platform performance and establish KPIs and SLAs for availability, security, and uptime Lead security audits, risk assessments, and vulnerability management, working alongside Cyber Security teams Mentor senior technical leads and support their professional development Engage with stakeholders to translate business requirements into technical solutions Evaluate new tools and technologies to improve infrastructure efficiency and scalability Skills and Experience Required: Deep knowledge of AWS (EC2, VPC, RDS, S3, CloudFront, Route 53, IAM, CloudWatch, EKS) and Microsoft Azure Experience managing and delivering within multi-cloud environments Hands-on experience with CI/CD pipelines and GitOps practices (e.g. Jenkins, Bitbucket, Terraform) Experience deploying and maintaining Linux systems (Ubuntu, CentOS, RHEL, Amazon Linux) Knowledge of containerisation technologies including Docker and Kubernetes Experience with middleware technologies, including AWS SQS/SNS and API Gateway Scripting skills in Bash and/or Python Proven experience managing technical teams and providing clear direction Strong communication skills, with the ability to present technical information to varied audiences James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

Senior IT Support Engineer (Cybersecurity focus) required to support, manage, and enhance my clients IT infrastructure while maintaining a strong cybersecurity posture. The role combines hands-on systems engineering with leadership in security, compliance, and technical projects, working closely with stakeholders across the company. Key Responsibilities Lead the support, optimisation, and integration of enterprise IT systems. Develop and deliver cybersecurity initiatives, including Cyber Essentials certification. Manage security platforms such as identity management and endpoint protection tools. Conduct vulnerability management, penetration testing, and incident response planning. Drive technical projects from planning through to delivery and review. Contribute to IT strategy, standards, documentation, and change control processes. Support continuous improvement and adoption of best-practice frameworks (ITIL, Prince2). Essential Skills & Experience Proven experience in cybersecurity engineering. Strong knowledge of enterprise and cloud platforms, particularly Microsoft 365 (Defender, Intune, IAM, Compliance). Demonstrable project management experience ideally (eg Prince2). Experience with compliance frameworks such as Cyber Essentials and audit processes. ITIL qualification or experience working within the ITIL framework. Excellent communication skills and ability to work collaboratively.

We're looking for an Infrastructure & Security Manager to take ownership of a growing, evolving technology estate at a pivotal point in its journey. This is a role with real substance. The foundations are in place, but there's a clear opportunity to shape, mature and lead across infrastructure, cloud, security, and supplier management. The Opportunity You'll be stepping into an established team to provide technical guidance and leadership. Alongside leading a small team of engineers, you'll play a key role in: Strengthening security practices and making better use of existing tooling Bringing structure to infrastructure and cloud operations Improving resilience, documentation, and disaster recovery capability Working with the Head of Operations to take back control from suppliers and ensuring quality service and better value for money Contributing to cloud and platform strategy (Azure-focused) The environment has a need for someone who can simplify, stabilise, and modernise. What You'll Be Doing Leading day-to-day infrastructure and platform operations (Azure, M365) Managing and developing a team of 3 engineers - bringing structure, coaching, and accountability Owning operational security (patching, vulnerabilities, access controls, audits) Driving improvements in monitoring, backup, and disaster recovery Working closely with suppliers Supporting cloud journey decisions with technical knowledge Bringing greater visibility, documentation, and operational discipline This is a hands-on role, so you'll need to be comfortable being close to the tech while also stepping up as a leader. What We're Looking For Strong infrastructure background with exposure to Azure and Microsoft stack Experience leading or mentoring engineers in a hands-on environment Someone confident enough to challenge, but pragmatic in approach A people-focused leader who can bring a team with them Solid understanding of security fundamentals in an operational setting Experience working in multi-site environments Exposure to Azure services Logic Apps / Data Factory, or low/no-code tooling This role is part of an on-call rota which is currently 1 in 10 for P1 incidents This rota may be subject to change frequency given seniority. Permanent position Coventry based office Hybrid working - 2 days office, 3 days remote Salary £55,000 - £60,000 28 days holidays + Bank Holidays, holiday buy/sell scheme, company pension scheme, cycle to work scheme, death in service, employee assistance programme, occupational health provider service. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

JOB: 2nd Line Support Engineer SALARY: £35,000 - £40,000 LOCATION: Bournemouth 2nd Line Support Engineer (Microsoft 365) Our client is a small, but growing, customer-focused Managed Service Provider looking to hire a 2nd Line Support Engineer to join their close-knit team. This is a hands-on role supporting a wide range of SME clients, with a strong emphasis on Microsoft 365 environments, cloud-first infrastructure, and proactive support delivery. You ll act as a key escalation point from 1st line, while also owning tickets end-to-end and contributing to ongoing improvements across client environments. Key Responsibilities of the 2nd Line Suport Engineer Provide 2nd line support across desktop, server, and cloud environments Act as an escalation point for 1st line engineers, troubleshooting more complex issues Support and administer Microsoft 365 environments including: Exchange Online SharePoint Online Teams Azure AD / Entra ID Manage and resolve tickets through to completion within agreed SLAs Perform user administration (onboarding, offboarding, permissions, licensing) Assist with M365 migrations, tenant builds, and ongoing optimisation Work on security best practices (MFA, conditional access, basic compliance) Troubleshoot networking issues (DNS, DHCP, VPN, connectivity) Maintain clear documentation and contribute to knowledge base articles Deliver excellent customer service in line with a personable, client-first MSP approach Skills & Experience required for the role of 2nd Line Support Engineer 2 4 years experience in an MSP or IT support environment Strong hands-on experience with Microsoft 365 administration Good understanding of: Windows 11 and Windows Server Active Directory & Azure AD Networking fundamentals (TCP/IP, DNS, DHCP) Experience with Intune / MDM is highly desirable Exposure to backup solutions, antivirus, and endpoint security tools Familiarity with ticketing systems and SLA-driven environments Excellent troubleshooting and communication skills Desirable Microsoft certifications (MS-900, AZ-900, MS-102 etc.) but not essential with plenty of hands on experience or self learning/interest Experience with SharePoint migrations or Teams deployments Support Intune / endpoint management and device configuration Basic exposure to Azure infrastructure Previous experience supporting multiple external clients What s on Offer • Join a modern, growing MSP with a strong reputation for service • Exposure to a wide variety of technologies and client environments • Friendly, collaborative culture with real progression opportunities for the right person who will help us to grow Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union. From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.

2nd Line Security Analyst Bath Hybrid working - 2-3 days a week Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and escalate security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Senior ICT Engineer Location: Belfast Job Type: Full-time Salary: £c45,000 per annum REED Technology are delighted to partner with a fantastic organisation who are seeking a Senior ICT Engineer to join their dynamic team. This role involves providing day-to-day support for our ICT Services Infrastructure and assisting our customers as directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training. Responsibilities: Design, implement, configure, and support company ICT Infrastructure & Applications. Provide customer-facing ICT solutions design and sales support. Manage technical support desk operations for company Server/Desktop/Laptop infrastructure. Oversee patching server and client side, implementation of company antivirus policy, backups, and desktop management policies for both Atlas and its customers. Install, maintain, and support deployed solutions, including internal training. Serve as the technical lead on ICT services product portfolio. Support other Engineers and contribute to the long-term development and expansion of the ICT Team. Ensure that customers receive the correct products to meet their specific requirements and understand the benefits through effective training and support. Plan and organise travel and accommodation for site visits in accordance with company procedures. Complete documentation and reporting for the installation, configuration, and commissioning of solutions. Ensure complete customer satisfaction in all aspects of work carried out. Participate in a 24-hour call-out rota and provide office-based technical support as required. Skills: Proven experience in ICT infrastructure design, implementation, and support. Strong customer service orientation and experience in a customer-facing role. Ability to manage multiple projects and tasks effectively. Excellent interpersonal and presentation skills. Familiarity with ISO9001:2015 and ISO27001:2022 standards. Full clean current motor vehicle driving license Essential criteria Degree or equivalent in an ICT or related area and current Microsoft 365 and VMware accreditations. VMware, Microsoft Server, Microsoft Exchange, Intune, Entra & SharePoint Minimum of 5 years proven experience of internal and customer facing field service, installation, configuration and maintenance of VMware, VMware clusters and Microsoft server based solutions, Microsoft Office365 & Migrations. Proven ability of solution design and customer facing technical sales support and solution design. Proven ability of incident management and fault diagnostic. Demonstrable ability to successfully receive technical training subsequently Evidence of ability to investigate issues, analyse and present options for achieving resolution. Desirable Deployment experience of Microsoft and VMware based solutions Experience with VSAN, VEEAM, Microsoft Hyper-V, SAN's Current VMware, Microsoft & VEEAM accreditations. Benefits: Competitive salary and benefits package. Opportunities for professional growth and development. Supportive team environment. Participation in comprehensive training and development programs. To apply for the Senior ICT Engineer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.

We're looking for an Infrastructure & Security Manager to take ownership of a growing, evolving technology estate at a pivotal point in its journey. This is a role with real substance. The foundations are in place, but there's a clear opportunity to shape, mature and lead across infrastructure, cloud, security, and supplier management. The Opportunity You'll be stepping into an established team to provide technical guidance and leadership. Alongside leading a small team of engineers, you'll play a key role in: Strengthening security practices and making better use of existing tooling Bringing structure to infrastructure and cloud operations Improving resilience, documentation, and disaster recovery capability Working with the Head of Operations to take back control from suppliers and ensuring quality service and better value for money Contributing to cloud and platform strategy (Azure-focused) The environment has a need for someone who can simplify, stabilise, and modernise. What You'll Be Doing Leading day-to-day infrastructure and platform operations (Azure, M365) Managing and developing a team of 3 engineers - bringing structure, coaching, and accountability Owning operational security (patching, vulnerabilities, access controls, audits) Driving improvements in monitoring, backup, and disaster recovery Working closely with suppliers Supporting cloud journey decisions with technical knowledge Bringing greater visibility, documentation, and operational discipline This is a hands-on role, so you'll need to be comfortable being close to the tech while also stepping up as a leader. What We're Looking For Strong infrastructure background with exposure to Azure and Microsoft stack Experience leading or mentoring engineers in a hands-on environment Someone confident enough to challenge, but pragmatic in approach A people-focused leader who can bring a team with them Solid understanding of security fundamentals in an operational setting Experience working in multi-site environments Exposure to Azure services Logic Apps / Data Factory, or low/no-code tooling This role is part of an on-call rota which is currently 1 in 10 for P1 incidents This rota may be subject to change frequency given seniority. Permanent position Coventry based office Hybrid working - 2 days office, 3 days remote Salary £55,000 - £60,000 28 days holidays + Bank Holidays, holiday buy/sell scheme, company pension scheme, cycle to work scheme, death in service, employee assistance programme, occupational health provider service. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

Head of DevOps & IT - Cloud Transformation, Infrastructure Modernisation, AI Adoption - £100,000 - £120,000 + package A world-leading building engineering software company is seeking a Head of DevOps and IT to drive a full-scale technology transformation across its DevOps and IT functions. This organisation has recently secured major private equity investment to accelerate its transformation into a modern, cloud-first technology business. With a new CTO at the helm and full backing to modernise, they now need a forward-thinking DevOps and IT leader to make it happen. The Head of DevOps and IT role: Reporting directly into the CTO, you'll sit at C-suite minus one level and participate in monthly business strategy. You'll bring together an IT team and DevOps team under a single, unified function - and lead the migration of the entire technology estate from on-premise infrastructure to the cloud. You'll blend strategic leadership with enough hands-on technical credibility to earn the trust of both teams, driving cultural and technical change in an organisation that is ready and eager to modernise after years of being held back. Head of DevOps and IT - Key Responsibilities: Define and execute the cloud migration strategy, moving all pipelines and infrastructure from on-premise to Azure (with potential AWS evaluation). Lead the modernisation of the legacy IT estate - including Active Directory, MFA, VPN rationalisation and Microsoft 365 optimisation. Unify and lead the combined DevOps and IT function, enabling teams to adopt modern practices and ways of working. Drive continuous delivery capability for new product releases, enabling faster and more frequent deployments. Own the security posture of the organisation, maintaining ISO certification and implementing Cyber Essentials Plus. Champion AI adoption across the engineering and IT function, embedding modern tooling and automation into everyday workflows. Partner with the CTO and senior leadership to shape technology strategy and contribute to broader business goals. Modernise desktop application deployment and distribution for a complex, large-scale software product. Head of DevOps and IT - Requirements: Proven experience leading both DevOps and IT functions, ideally having come up through a DevOps or infrastructure engineering background. Demonstrable track record of cloud migration and infrastructure modernisation, moving organisations from on-premise to cloud environments. Strong Azure experience essential; AWS knowledge highly valuable.Hands-on familiarity with Kubernetes, Terraform and Docker at a leadership level - enough to guide and credibly challenge your team. Experience managing hybrid Windows and Linux environments. Security awareness across ISO 27001 and Cyber Essentials Plus frameworks. A genuine enthusiasm for AI and modern tooling - this is a culture-shaping requirement, not a nice to have. Comfortable operating at a senior leadership level, influencing strategy while remaining close enough to the technical detail to lead credibly. Are you a technology leader ready to take ownership of a genuine greenfield transformation - unifying teams, migrating to the cloud and shaping the future of a world-dominant software business from the ground up? Head of DevOps & IT - Cloud Transformation, Infrastructure Modernisation, AI Adoption - £100,000 - £120,000 + package Burns Sheehan Ltd will consider applications based only on skills and ability and will not discriminate on any grounds.

Senior EUC Engineer -Exchange Design Role: Senior EUC Engineer - Exchange Contract Length: 3-6 Months Location: Fully Remote with Occasional Travel Start Date: ASAP Rate: 500 to 540 per day Travel: Occasional travel required for design workshops and key delivery phases Overview We're looking for a Senior EUC Engineer with strong Microsoft Exchange design experience to support ongoing messaging platform improvements within a complex enterprise environment. This role is primarily design-focused, covering Exchange architecture, hybrid environments, and migration planning. You'll work closely with infrastructure and cloud teams to design scalable, secure messaging solutions across on-prem and cloud platforms. Key Responsibilities Design and implement Microsoft Exchange architecture across hybrid and cloud environments Lead the design and planning of Exchange migrations and upgrades Produce High-Level and Low-Level Design documentation (HLD/LLD) Design mail flow architecture, including routing and connectors Define high availability and disaster recovery strategies Design and support Exchange Hybrid deployments Provide technical leadership during implementation phases Troubleshoot complex messaging and platform-level issues Work with infrastructure and security teams to align designs with enterprise standards Required Experience Strong experience designing Microsoft Exchange environments Proven experience with Exchange Hybrid architecture Experience delivering Exchange migrations (on-prem to cloud or hybrid) Strong knowledge of: Mail flow design Hybrid Exchange High availability and DR Experience producing HLD and LLD documentation Technical Environment Microsoft Exchange Online On-Prem Exchange (2016/2019) Microsoft 365 Microsoft Entra ID / Active Directory PowerShell scripting SMTP and mail flow design Desirable Experience Large-scale Exchange Online migrations Tenant-to-tenant migrations Email security and compliance solutions Experience within regulated environments Deliverables Exchange architecture designs Hybrid and migration design documentation Mail flow and security models

Job Title: Account Manager - IT Location: Newbury Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the Role: We are seeking an Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies such as Microsoft 365, Azure, AWS, and Google Cloud Platform. Translate technical concepts into business-aligned language for non-technical stakeholders. Advise on emerging technologies like AI and machine learning, and how these can support client objectives. Help clients define and manage IT budgets, including cost-benefit analysis and ROI evaluation of IT investments. Service & Project Oversight: Monitor service performance metrics and ensure effective issue resolution in collaboration with internal teams. Work with project managers and engineers to deliver successful IT projects such as hybrid cloud setups, network security, and software deployments. Advocate for clients within the organisation, leveraging ITIL frameworks and service management tools to escalate and resolve concerns. Account Growth & Opportunity Identification: Use data analytics and CRM systems to identify upselling and cross-selling opportunities. Collaborate with the sales team to develop technical proposals tailored to client needs. Provide technical insights during license and renewal negotiations. Promote new products and services, ensuring all potential growth opportunities are explored. Maintain regular pipeline forecasts for both your clients and your team. Compliance & Security Maintain a solid understanding of Information Security Management Systems (ISMS) and ensure compliance with data protection policies and regulations. About you: Experience: Proven experience as a strategic IT advisor to senior clients, ideally as an Account Manager, TAM, Solutions Consultant, or Engineer. Background in IT infrastructure, cloud services, cybersecurity, and modern workplace technologies. Experience in MSP and IT sales, developing new business, managing client relationships, and leading sales initiatives. Ability to lead client-facing discussions focused on both business needs and technological solutions. Commercial awareness with a knack for identifying value-based solutions. Extensive experience managing large client accounts, translating technical concepts for non-technical stakeholders, and influencing decision-makers. Proficiency with CRM systems, using data to manage client relationships and optimise sales. A degree or equivalent is highly desirable. Personal Attributes: Friendly, professional, and commercially astute. Strategic, excited about tech, and able to engage stakeholders. Strong written and verbal communication skills, especially when explaining technical issues to non-technical clients. Clear and frequent communicator who values problem-solving and learning. Disciplined and able to prioritise and execute tasks under pressure. Why join us? Work-life balance is the norm, not a perk Enjoy a fun, productive environment with a supportive team Workplace pension provided Access to comprehensive in-house and external training Competitive salary reflecting your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Other: In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: IT Account Manager, IT Advisor, IT Customer Service Advisor, IT Solutions Consultant, IT Engineer, IT Consultant, IT Sales Engineer, IT Business Development Manager, Sales Account Manager may also be considered for this role.

IT Project Delivery Engineer Melton Mowbray £35,000 £39,000 per annum Our client is excited to be growing their team by offering an additional role as an IT Project Delivery Engineer based in Leicestershire. You ll join a friendly and likeminded team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning technical challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future of IT services. Main responsibilities for the IT Project Delivery Engineer: Perform planning, implementation and management of IT Projects ranging from server deployments, on premises to Microsoft 365 cloud Migrations, phone system deployments and new network installations. Provide escalated end user technical support and assistance both remotely and on-site when required. Configure and support Microsoft 365, Intune, Entra ID, Windows Server and Active Directory Installation, configuration and maintenance of hardware like PC s, Servers, and networking equipment. Educate clients and internal teams on best practices. Record all activities within a PSA and Ticketing system. Develop and maintain existing relationships with a handful of clients. Serve as an escalation point for 1st and 2nd line support escalations. Work with clients to understand their objectives and challenges and proposing solutions. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the role will: Have at least 3 years professional experience within a Managed Services IT environment. Have a wide range of networking knowledge including IP addressing, VLANs, routing and VPN administration. Possess an enthusiastic can-do attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Have a general understanding of DNS, telephony systems, and website / email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Essential Experience: A wide variety of experience resolving and diagnosing Windows issues. Strong familiarity with Microsoft 365 services (examples include Exchange, Intune, Entra ID and SharePoint). Experience administering Microsoft Windows Server as well as Active Directory and Group Policy knowledge. Preferable (but not essential) experience: Webhosting technologies (cPanel / WHM, MySQL). Experience supporting MacOS and MDM solutions. Linux CLI administration. Why Join Our Client: Competitive Salary: £35,000.00 £39,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans Employee Benefits: Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on / around your birthday Company events Discounts and free food options Free on-site parking Fun Culture regular team events, from Go-Karting and Escape Rooms to social dinners Supplemental Information Work Schedule: 8:30am 5pm, Monday to Friday Location Requirements: Ability to commute to Melton Mowbray, LE13 0RQ Education: GCSE or equivalent required Licence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send our client your CV they look forward to meeting you!

Project Engineer Excellent opportunity to join a growing Managed Service Provider delivering projects across a diverse client base. Full-time, permanent role focused on project delivery across Microsoft 365, Azure, and infrastructure environments, with involvement in escalations where required. Hands-on position working across cloud services, networking, endpoints, and on-prem infrastructure click apply for full job details

Infrastructure Engineer Remote - occasional travel to Bradford, Leeds or Sheffield £45,000 + annual company bonus & benefits Our client is looking for an experienced Infrastructure Engineer to be a key technical authority responsible for the implementation, and ongoing management of the Group's IT infrastructure across both on premises and Azure cloud environment. The role requires a self-driven, proactive professional with the ability to take initiative, lead projects from concept to completion, and ensure the delivery of robust, secure, and scalable infrastructure solutions supporting business-critical systems The role is remote however occasional site visits to West Yorkshire and South Yorkshire will be required for maintenance or specific project work. Key responsibilities: Implement, and maintain hybrid infrastructure solutions (Azure + on-prem) that meet performance, security, and compliance requirements. Manage and optimise Windows Server, SQL Server, and Azure environments including Virtual Machines, Networking, Storage, Backup, and Monitoring. Maintain and secure Active Directory, Group Policy, DNS, DHCP, and Azure AD (Entra ID) synchronisation. Ensure high availability and resilience across all servers, networks, and databases supporting business-critical applications. Deliver advanced troubleshooting and root cause analysis for complex infrastructure issues. Take ownership of infrastructure projects from design through to successful delivery, ensuring clear documentation, stakeholder engagement, and post-implementation review. Maintain alignment with Cyber Essentials Plus & GDPR Implement and manage endpoint protection, patch management, and vulnerability remediation. The following skills and experience will be essential: Strong expertise in Microsoft Azure IaaS & PaaS, Active Directory, Group Policy, DNS, DHCP, Windows Server , and SQL Server administration Deep understanding of LAN/WAN design, VLANs, VPNs, routing, switching, and firewall management Experience with Microsoft 365, Intune, and Endpoint Manager Proven experience managing secure environments aligned with Cyber Essentials Plus or ISO 27001 Full UK drivers license

IT Engineer Wrexham - 5 days a week on-site £35,000 + bonus Our client in Wrexham is on the lookout for an IT Engineer who will be responsible for managing the IT Infrastructure, networks and support the Digital Transformation in the organisation to help support the team in developing bespoke software platforms Main duties and responsibilities: Providing excellent IT support and day-to-day maintenance of systems to the client base Provide support in the following areas: Active Directory, Servers Management (Windows and Ubuntu), SQL (SQL Server & MySQL), Virtual Machines (VMware, Vsphere), Backups (Veeam), Documentation (Confluence), Synology DSM Work with Microsoft Office 365 and show a good understanding of Windows operating systems Assist with General Software installation and network management Network device management & installation, printer servers, Laptops / Desktops, Switches, Firewalls, Raspberry Pi's. configuration and ongoing usability of system hardware and software. Providing user's support within the company for local and remote workers The following skills and experience will be beneficial for this role: IT documentation control, CISCO Meraki cloud Windows Server Creating BI reports from company IT systems Passion for IT and the prevention of security threats and attack vectors Understanding of basic IT security principles Completed a minimum HNC/HND or Degree Strong communication on all levels, including complex IT issues in simple terms Some of the benefits that come with this role: 20 days annual leave + bank holidays 19-21 non-working Fridays offered per year Flexible start and finish times Annual company bonus Subsidised Onsite Restaurant Employer pension contributions 50% discount health plan membership, dental, medal treatment, private/GP consultants / health assessments, prescription charges my wellbeing, hospital cover, new child payment

Systems Engineer Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £37,000 £40,000 DoE + Benefits + Profit share (Potential £2-3k) Hours: 37.5 hours per week The Role Our client is looking for an experienced Systems Engineer with a keen interest in building technical solutions to help them deliver outstanding service to their customers. You will consult directly with internal and external stakeholders to plan, implement and document technical solutions and assist in the transitions of solutions into live service. Duties Include: Consult with internal and external stakeholders to scope, define, and refine technical requirements. Design, plan, document, implement and configure technical solutions in line with project needs and industry best practice. Produce clear and detailed technical work packages to support successful project delivery. Provide technical input for estimating, scoping, Statements of Work, and both normal and emergency change requests. Support the transition of solutions into live service, including documentation, process development, training, and knowledge transfer. Maintain consistent deployment practices across customers and projects. Identify and escalate any serious issues, risks, or non conformities promptly. Collaborate closely with project managers, providing clear technical insight to support planning and delivery. Skills and Experience: 5+ years of experience in a similar role, within large, diverse enterprise environments. Strong troubleshooting and problem-solving skills. Excellent working knowledge in IP Networking (WAN / LAN), including designing, planning, delivering, and optimising complex, distributed network solutions. Hands-on experience configuring and managing routers, switches, wireless solutions, and firewalls across multi vendor environments. Good cyber security awareness, with understanding of security best practices. Familiarity with Microsoft technologies such as Active Directory Domain Services, Microsoft System Centre (e.g. MECM), Microsoft Azure, M365/Office 365, and Microsoft Intune (desirable). Operating system experience across Windows Server 2016 / 2019 / 2022 and associated technologies (Hyper V, Failover Clustering, Certificate Services, Windows Admin Center, SQL Server) (desirable). Knowledge of antivirus tools, including Microsoft Defender for Endpoint. Committed to continuous learning and actively pursuing vendor certifications Ability to follow and produce detailed technical documentation. Strong communication and stakeholder management skills. Able to work independently and collaboratively in a fast-paced environment High attention to detail with a proactive, ownership-driven approach. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Ongoing training and support. Pension Scheme. Private Medical Insurance including dental. Ongoing training and support. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.