Job Description
Service Coordinator
Location: Yeadon, Leeds (Office Based)
Salary: £35,000 to £43,000 + excellent benefits
Hours: Monday to Friday, full time
We are recruiting on behalf of a well-established and growing business based in Leeds for a Service Coordinator to join their busy and fast-paced service department. Our client has built a strong reputation in its sector and really values their employees, offering a supportive team environment and excellent benefits.
Responsibilities
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Monitor and manage the shared service inbox, triaging and responding to a high volume of queries and allocating actions where required
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Handle customer and engineer enquiries via phone and email, ensuring prompt responses and follow-up
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Maintain and update service systems, including service agreements, asset records and service data
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Support service reporting by maintaining KPI data and preparing information for internal meetings
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Assist with coordinating service operations and supporting the Service Manager with administrative tasks
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Maintain accurate service records and ensure systems are kept up to date
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Support improvements to service administration processes and maintain relevant documentation
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Build effective working relationships with engineers, customers and internal teams
About You
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Previous experience in a service coordination, service administration, operations support, or strong administrative role within a busy environment
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Highly organised with strong administrative skills and excellent attention to detail
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Confident managing multiple queries and tasks simultaneously
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Comfortable handling customer enquiries via phone and email
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Experience maintaining systems and accurate records
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Comfortable working with internal reporting and KPI data
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Strong communication skills with the ability to prioritise workload in a fast-paced environment
For more information or to apply for this Service Coordinator opportunity, please contact Beth at Unity Resourcing or submit your CV via the link provided.
