Customer Service Agent

Customer Interaction & Compliance Executive

Location: St Albans (Office-based during probation, hybrid working available after successful completion)
Salary: £26,000 £30,000 per annum
Job Type: Full-time, Permanent

Working Hours

This role operates on a shift rota:

• 11:00am 7:00pm or 12:00pm 8:00pm
• One weekend shift every two weeks (either Saturday or Sunday)

Smart10 are recruiting on behalf of a well-established and growing organisation within the online services sector. This is an excellent opportunity for candidates with a strong customer service background who enjoy working with people and have a keen eye for detail. Graduates will also be considered.

The Role

This position sits within a customer interaction and compliance-focused team, supporting customers via phone, email, and live chat. You will be responsible for handling customer queries, reviewing information, and identifying any potential risks, ensuring all interactions are accurately documented and handled professionally.

This role would suit someone confident communicating with customers, comfortable asking questions, and able to manage sensitive conversations calmly and professionally.

Key Responsibilities

• Handling customer interactions via telephone, email, and live chat
• Reviewing and documenting customer conversations accurately
• Identifying potential risk indicators and escalating where appropriate
• Assessing customer information and supporting internal checks
• Maintaining a high standard of customer service at all times
• Working closely with internal teams to ensure processes are followed correctly
• Ensuring strong attention to detail when reviewing customer data and documentation

The Ideal Candidate

• Comes from a strong customer service background
• Comfortable speaking with customers over the phone, email, and live chat
• Excellent verbal and written communication skills
• High level of attention to detail
• Professional, calm, and confident when dealing with customers
• Able to manage multiple tasks and prioritise effectively
• Graduates are welcome to apply
• Previous experience in regulated or compliance-based environments is beneficial but not essential

Benefits

• Competitive salary of £26,000 £30,000
• Hybrid working available after probation
• Supportive team environment
• Ongoing training and development
• Excellent opportunity for career progression

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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