Customer Service Administrator

Customer Service Advisor

A leading organisation within the building materials sector is seeking a commercially driven Customer Service Advisor to join its busy Customer Service Centre. This is a fast-paced, high-interaction role focused on pricing, selling and supporting customers while working to clear KPIs. You will play a key part in driving revenue growth through proactive selling, cross-selling and up-selling while ensuring customer experience.

Responsibilities as a Customer Service Advisor :

• Pricing and selling products in line with customer requirements and agreed authority levels.
• Promoting cross-selling and up-selling opportunities to maximise revenue.
• Handling all customer enquiries via phone, email and digitial.
• Processing orders and ensuring purchase orders align with terms and conditions.
• Supporting resolution of queries and disputes.
• Completing all administrative tasks accurately and within deadlines.
• Building strong internal relationships to ensure seamless service delivery.

This role suits someone who thrives in a target-driven environment and enjoys balancing commercial activity with operational efficiency.

Requirements as a Customer Service Advisor :

• Has experience in a fast-paced customer service or internal sales environment.
• Is confident selling and working towards KPIs and revenue targets.
• Has strong IT skills and is comfortable using digital systems.
• Has experience within building materials, construction, or related industries (desirable but not essential)

If you are an ambitious internal sales professional looking for your next opportunity within a dynamic and growing sector, we would love to hear from you.

Apply now with your CV for immediate consideration.

To apply for this position as a Customer Service Advisor, please send an up-to-date CV to Lilly Douglas or call us. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days assume you have not been selected on this occasion.

Zoom Recruitment Services Ltd is a specialist agency supplying permanent, temporary and contractual staff within Commercial, Logistical, Industrial, NHS and Technical sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures