Service Coordinator

Due to continued growth, we are looking to recruit an experienced Service Coordinator to join a leading global business in Scarborough

The successful candidate will be required to organise and oversee the scheduling regular maintenance, call out and remedial work for a team of field service engineers. This role involves scheduling appointments, ensuring effective communication between the field service team and clients, managing logistics for field service tasks.

Interested candidates will have a background in coordinating similar works, able to multi task and communicate across all levels effectively.

This is a permanent position available for an immediate start.

Key Responsibilities:

• Coordinate all aspects of service contracts including scheduling of regular maintenance, call outs and remedial works.
• Be the primary point of contact for the customer and liaising with the client on all matters using written and verbal communication as required.
• Ensure all aspects of work are arranged including engineer access, parts and equipment.
• Manage all jobs through to the point of invoice as efficiently as possible.
• Liaise with other internal departments as necessary to meet customer requirements.
• Work closely with the Generator Operations Manager to deliver contract efficiencies.

Requirements:

• Proven experience in a service administration / service coordinator role.
• Experience in mobile engineering operations.
• Proficiency in Microsoft Office applications (Access, Excel, Word).
• Background in manufacturing and/or engineering is advantageous.