OPCC Customer Service Support Officer

Join Our Client Devon and Cornwall Police OPCC's Team as a Customer Service Support Officer!

Are you passionate about public service and making a difference in your community? We are seeking a dedicated and enthusiastic Customer Service Support Officer to join their team on a temporary basis. This is an exciting opportunity to be the first point of contact for the public, ensuring their voices are heard and their needs are met!

Position Details:
Contract Type: Temporary
Hourly Rate: 13.33
Working Pattern: Full Time

Your Role:
As a Customer Service Support Officer, you will play a vital role in our organization. Your principal responsibilities will include:

• Being the First Point of Contact: Handle communications via telephone, email, letters, and social media, providing timely and professional responses.
• Providing Support: Offer information, advice, and guidance to the public and partner agencies.
• Managing Communications: Oversee OPCC phonelines and social media, ensuring all inquiries are addressed.
• Risk Assessment: Conduct dynamic risk assessments for each contact and escalate issues as necessary.
• Correspondence Management: Draft responses to correspondence and liaise with police contacts to support inquiries.
• Data Management: Accurately record all correspondence and monitor follow-up requirements, ensuring compliance with data protection regulations.
• Engaging with the Community: Organize and attend public engagement events to promote our initiatives.

What We're Looking For:
To excel in this role, you should possess:

• Communication Skills: Exceptional oral, listening, and written communication abilities.
• Interpersonal Skills: The ability to engage with diverse stakeholders, from government officials to vulnerable individuals.
• Analytical Skills: Strong critical thinking and problem-solving capabilities.
• Customer Service Experience: A knack for resolving issues and managing conflicts effectively.
• IT Proficiency: Familiarity with Microsoft Office and relevant IT systems.

Essential Qualifications:

• Education: GCSEs (grade 9-4/A-C) or equivalent in English and Maths.
• Customer Service Experience: Previous experience in a customer-focused role is advantageous but not required; we support apprenticeship opportunities!
• Due to Police Vetting Criteria you must have resided within the UK continuously for at least 3 years

Key Behaviors We Value:

• Openness to Change: Adaptable and willing to embrace new ideas.
• Teamwork: Collaborative spirit and supportive of team goals.
• Community Focus: Commitment to providing outstanding service to the public.
• Resilience: Calm and confident in challenging situations.

Note: This role may require evening and weekend work to support community engagement activities. We are committed to ensuring a safe and supportive work environment for all employees.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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