No Access Investigation Officer

Job Description: No Access Investigation Officer

Location: Newham, East London
Duration: 3 months initially, with the potential for extension
Rate: 21.91 per hour PAYE / 28.57 per hour Umbrella
Working Arrangements: Hybrid working with site visits required across the borough

About the Role

We are currently recruiting for a No Access Investigation Officer on behalf of our public sector client. This role plays a crucial part in ensuring statutory compliance and resident safety by coordinating access to council properties for essential inspections and maintenance.

The successful candidate will manage a caseload of properties where access has been difficult to obtain, working directly with residents and internal teams to resolve issues and facilitate compliance works.

Key Responsibilities

• Investigate and manage a caseload of no-access properties, including undertaking home visits and engaging with residents to gain access.
• Support statutory compliance by arranging and coordinating access for key inspections, including gas safety, electrical testing, fire safety checks, building safety visits, and damp & mould assessments.
• Escalate unresolved cases to the legal team, preparing witness statements, reports, and supporting documentation. Attend court where required.
• Identify and refer safeguarding concerns, working closely with internal safeguarding teams and external agencies to support vulnerable residents.
• Maintain accurate and detailed case records, ensuring all actions are logged and contributing to service performance monitoring and reporting.

Candidate Requirements

• Experience working in housing, compliance, property services, tenancy management, or a similar environment.
• Strong communication and negotiation skills, particularly with vulnerable or disengaged residents.
• Ability to maintain accurate records and manage a busy caseload effectively.
• Understanding of statutory compliance requirements within social housing (desirable).
• Willingness to travel across the borough.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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