Admin Assistant

Our client in Newton Aycliffe is looking for an Administrator to join their workshop aftersales team on a temporary basis.

Your work will keep customer orders, service requests and warranty claims running smoothly. You ll be the link between customers, engineers and suppliers, ensuring every detail is accurate and every promise is kept.

What You'll Do

• Process and track aftersales orders, service jobs and warranty claims with accuracy and speed.
• Maintain and update customer records in the CRM system, ensuring data is always current.
• Liaise with engineers, suppliers and logistics teams to coordinate parts and service schedules.
• Prepare and issue service reports, invoices and customer communications.
• Support the team with general administrative tasks, from filing and document control to reporting.

What You'll Bring

• Previous experience in administration ideally within manufacturing, engineering or a service-based environment.
• Strong organisational skills and the ability to manage multiple priorities under tight deadlines.
• Confident communication skills, both written and verbal, with a customer-focused approach.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with CRM or ERP systems.
• A proactive, problem-solving mindset and a keen eye for detail.

This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business.

Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.

We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.

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