Receptionist and Administrator

Receptionist and Administrator

Our Tamworth based client is looking for a Receptionist and Administrator to join their team. This is a dual role covering administration duties in the morning and front of house receptionist in the afternoon.

As a Receptionist and Administrator, you will need to have/be:

• Extremely personable, professional and well-presented
• Excellent verbal and written communication skills
• Flexible and adaptable, with the ability to prioritise effectively in a dual role
• Proactive and helpful, with the initiative to resolve queries or find the right information
• Able to manage workload independently while also working effectively as part of a team
• Strong customer service skills with a professional and friendly approach
• Highly organised with strong attention to detail, accuracy and administration skills
• Confident with data entry and general office systems
• Experience using Microsoft Outlook and Excel, and Sage or a similar ERP system
• Previous experience in a customer service or administration role (essential)
• Previous reception or front-of-house experience (preferred)

Details:

• Salary: 26, 000 - 28, 000
• Working Hours: Monday - Friday 9.30am - 5.30pm
• Location: Tamworth (full time on site)
• Duration: Permanent

Role of Receptionist and Administrator:

• Processing debit notes and credits using the internal ERP system, and scanning documentation onto the archive system
• Monitoring the returns inbox and resolving queries from customers, internal teams, and external partners
• Investigating returns issues including mis-picks, pricing queries, POD requests, and faulty goods collections
• Liaising with Customer Service, Sales, Credit Control, carriers, and operations teams to resolve returns and debit queries
• Producing reports and regularly chasing outstanding returns and debit notes
• Acting as the first point of contact for visitors and managing the reception area and switchboard
• Handling incoming calls, visitor sign-in procedures, meeting room preparation, and general front-of-house duties
• Managing internal post, document scanning, and ordering office refreshments and supplies
• Supporting the wider team with general administrative tasks as required

Benefits of working as a Receptionist and Administrator:

• 23 days annual leave + bank holidays
• Option to purchase up to 5 extra days annual leave
• Health Cashback Plan
• Pension Scheme
• Life Assurance
• Free Parking