Job Description
Scheduling Manager - Social Housing Repairs & Maintenance
Full time, permanent
Based in Stratford, East London
36,000 - 38,000 per annum
Here at Howells, we are working with a leading social housing repairs & maintenance contractor to recruit a successful and proactive Scheduling Manager to join their team based in Stratford.
As the Scheduling Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.
You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.
Key Criteria:
- Previous experience in social housing repairs and maintenance
- Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
- Experience driving customer service best practice and complaint resolution
- Strong people management skills
- Advanced IT Skills including planning software
- Ability to lead, influence and direct a team
- Ability to build and nurture strong working relationships with colleagues based at other sites/offices
This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.
For more information and your chance of securing this role please apply online!
