Income Recovery and Enforcement Officer

Permanent Full-Time (35 hours)
Salary: 32,881 (London) / 28,886 (Regional)
Location: London or Manchester
Working Pattern: Hybrid 1-2 days a week after training

We're recruiting an experienced Income Recovery & Enforcement Officer to join a busy Income Management Team.

In this specialist role, you'll manage a portfolio of accounts already subject to legal action - preparing court documentation, liaising with external legal representatives, and progressing cases through to enforcement and eviction where required.

This is a fast-paced, target-driven position where you'll balance firm decision-making with a customer-focused approach, helping residents sustain tenancies wherever possible while protecting essential income.

• Manage cases through the legal arrears process, including court preparation and enforcement action.

• Prepare witness statements and legal documentation.

• Act as key contact for external legal advocates.

• Make confident decisions on enforcement, balancing risk and customer impact.

• Meet call and case targets within a high-volume environment.

• Provide advice and signposting to support tenancy sustainment.

• Work collaboratively with Housing, Finance and Legal teams.

• Experience in housing arrears recovery and legal enforcement through to eviction.

• Confident decision-maker in a fast-paced environment.

• Strong customer service and negotiation skills.

• Knowledge of welfare benefits and tenancy arrears processes.

• Organised, resilient, and able to manage a busy caseload independently.

• Excellent pension (up to 6% double contribution)

• 28 days annual leave rising to 31 + bank holidays

• Health Cash Plan

• Life assurance

• Paid volunteering leave

• Employee Assistance Programme

• Hybrid working

If you're ready to take ownership of complex cases and make a real difference, apply today.