Housing Partner (Housing Officer)

A place to create moments that matter

Salary: £37,412 per annum (including car allowance)
Location: Peterbrorough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office).

Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.

Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important.

It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Always motivated to achieve brilliant standards of service, their Housing Partners (Housing Officers) are the first point of contact for their customers.

You ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on their customer journey from the moment they onboard new tenants.

Sometimes things don t always go to plan, so you ll also support customers to manage their rent accounts (including taking cases to court as a last resort), manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

You ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

Salary: The Housing Partner (Housing Officer) role offers a salary of £36,162 per annum for candidates who fully meet the role requirements.

If you're still developing in some areas, they ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.

You ll also receive an essential user car allowance starting from £1,250 per annum, pro rata plus milage for travel around your patch - helping you stay mobile while making a difference in your community.

About you

You ll need experience in delivering housing management services, plus an understanding of tenancy and neighbourhood management. It would be ideal if you have a CIH Level 3 Certificate in Housing - or you d be willing to work towards it. You ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery. As you ll be travelling across their sites and estates, you ll need a full UK driving license and access to a vehicle.

The successful candidate will undergo a DBS check as part of the pre-employment checks.

A place to build a future

They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because they believe great work deserves great rewards, here s what you can look forward to:

• Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further.
• Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed.

This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do.

They re Committed to Inclusion

They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive.

Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen.

Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license.

If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now.

Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may have experience in the following: Housing Officer, Housing Partner, Tenancy Management, Neighbourhood Management, Social Housing, Housing Management, Affordable Housing, Tenancy Enforcement, Rent Arrears, Income Recovery, Anti Social Behaviour, ASB Management, Community Safety

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