Part time Customer Service Advisor

We are seeking a part time Customer Service Advisor on a temp to perm basis, with the working shifts of;

Thursday 17:00pm 20:00pm, Friday 13:00pm 18:00pm & Saturday 17:00pm 20:00pm (these are set shifts not varied week to week)

Please be aware we are looking for candidates who would like to fulfil part time work only.

Main duties will include (but not limited to):

• Answer and manage diverse customer calls, emails, and live chats
• Resolve issues, provide advice, and deploy engineers across East Anglia
• Book heating system services and log urgent jobs for over 600 field engineers
• Calm distressed customers and ensure a smooth, professional service journey
• Update systems accurately and liaise with teams to deliver timely solutions

Previous Customer Service experience is essential.

This role is in office only in Norwich, no remote or hybrid working available.

Please apply online or for further details please contact Indiah at Atkinson Moss