Business Support / Administration Officer

One Source Support Assistant

Walsall

Contract
£18.36 per hour

Our client is looking for an experienced One Source Support Assistant

• To ensure the delivery of a first class, high quality, value for money One Source Support Service, through the effective management and allocation of resources and staff.
• To work to achieve continuous improvement in the One Source systems and maximise the councils return on investment from these systems.
• To assist in strategic decision making within the remit of the post.
• To carry out key functions within the One Source Support Service, as designated by and agreed with the Senior Financial Administration & Support Officer, to meet the needs of the overall service delivery. The currently identified functions include:
  • To work with Senior members of the Ones Sources Support team, Subject Matter experts and the council s Digital champions to provide regular outcome driven One Source related communications and training guides including:
    • Full user guides
    • Quick guides
    • Video guides
  • Creating updating and managing One Source related web content both internet and intranet
  • Provide first line end user support for all the modules of the One Source system.
  • To assist the Senior Financial Administration & Support Officer in the analysis of end user support demand and identify areas for improvement in training and self service help to address this.
  • To coordinate and control document libraries standards.
  • To ensure that all training materials and associated documentation comply with any relevant legislation, government guidance and agreed standards.
  • Provide end user training on the One Source Systems.
  • Assist in the management of the One Source Applications.
  • Assist in the provision of audit and compliance reporting.
  • Assist in enabling Single Sign On, LBAC and B2B access to the One Source Systems.
  • Assist in the management of the Helpdesk Module.
  • Assist in the maximisation of the use of the Evosys Value Based Dashboard.
  • Assist in the management of transaction approval rules including workflows.
• To assist in resolving issues relating to the modules and associated systems of One Source, as allocated, working to deliver outcome driven solutions.
• To assist in the regular upgrade of the Councils One Source systems including impact assessment, testing.
• To assist the Senior Financial Administration & Support Officer and other relevant officers to identify, implement and review service developments and improvements, including monitoring efficiency savings and other benefits.

We have a number of opportunities we are recruiting for visit our website for more details colbernlimited co uk

Evidence of continuous professional development

Minimum 2 years experience of the support of integrated Enterprise Resource Systems (comprising Financial, HR, Payroll and Procurement data) and assisting the development of these systems to ensure the authority is able to take advantage of opportunities that these systems offer.

Experience in reviewing ERP systems and processes to assist in identifying and developing improvements and implementing new ways of working.

Experience in the delivery of system user training including provision training materials, procedures and communications to users and stakeholders.

Experience of validating system transactions and assisting with matters relating to non-compliance of processes and procedures

Experience of working within a performance management framework, including meeting performance targets when under pressure.

Experience of providing a customer focussed service.

Experience in assisting the development and deployment of system management information reports

Understanding the requirements of change management

Qualification: Specify any qualifications that are a minimum requirement, please include any equivalent qualifications that would be deemed acceptable or if this can be obtained through on the job experience.

A NVQ Level 3 qualification in a relevant field (ICT/Business Systems/HR/Finance Management) or practical experience, preferably within a Local Government / Public Sector environment and willing to study

Other Essential Requirements

An awareness of, and commitment to, equality of opportunity

Awareness of, and commitment to, confidentiality and handling data

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer