Commercial Account Handler

We're recruiting for a Commercial Account Handler to join a high-performing brokerage in Birmingham, offering a genuinely busy, fast-paced environment where no two days are the same. You'll be part of a close-knit team of 8 within a larger, well-established office of 40, supporting a varied portfolio of commercial clients, each typically generating around £10,000 income.

This is a role for someone who enjoys being in the thick of it - handling renewals, speaking with clients and insurers daily, and spotting opportunities to strengthen relationships and grow accounts. The team are looking for someone with energy and drive, who takes pride in delivering a high standard of service but also isn't afraid to challenge, negotiate, and upsell where appropriate. If you enjoy momentum, ownership, and being part of a team that pulls together, this will suit you.

Responsibilities of the Commercial Account Handler:

• Support the full renewals process, including gathering information and preparing submissions.
• Obtain and negotiate renewal terms, identifying alternative quotations where appropriate.
• Prepare client documentation for renewals and mid-term adjustments.
• Produce risk presentations and obtain quotes from insurers.
• Maintain accurate client records using internal systems.
• Liaise with Account Executives, insurers, and clients to support day-to-day servicing.
• Process policies, confirm cover, and issue documentation.
• Manage client and insurer queries, including credit control matters.
• Identify opportunities to upsell and enhance client coverage.

Requirements of the Commercial Account Handler:

• Proven structured experience in a Commercial Account Handler role.
• Comfortable working in a fast-paced, high-volume environment.
• Experience managing clients of a similar size (c. £10k income) is advantageous.
• Acutris software experience desirable.
• Strong communication, organisation, and attention to detail.
• A proactive, positive, and driven approach, with confidence in upselling.

Benefits of the role:

• Competitive base salary up to £42,000 plus Benefits
• 25 days holiday + bank holidays, with option to buy more.
• Pension scheme with employer contributions.
• Life assurance (4x salary, with option to increase).
• Income protection and health cash plan.
• Discounted gym membership and retail discounts.
• Share schemes and volunteering days.
• Season ticket loan and family care support.

If you're looking for a role where you can hit the ground running, be part of a strong team, and genuinely make an impact on your portfolio, this is well worth exploring.

Ready to take the leap?

If you are an Account Handler seeking a new opportunity in Birmingham, then do not miss out on this opportunity and apply today!

For further information please contact one of our specialist consultants and quote job reference NJR16546