Cruise Consultant

Platinum Travel Recruitment are collaborating with a fabulous forward thinking cruise brand that offer Luxury Ocean, Expedition, and Specialist Cruises in unique and niche destinations worldwide.

Due to remarkable growth, we are now seeking a Luxury Cruise Specialist to join our clients supportive and friendly cruise team, hybrid working.

This is not just another cruise sales role our client has service-first approach to selling cruises with an agile leadership style fosters creativity, ownership, and rapid innovation across all levels of the business. The Luxury Cruise Specialist shall supported by a fresh and energising way of working.

This exciting role is ideal for a cruise specialist from a cruise tour operator with strong ocean and expedition cruise knowledge seeking something a little different.

Lucrative salary and commission, supportive team, cruise trips, pension, health care, career progression and many other benefits are on offer.

Luxury Cruise Specialist Duties:

• Delivering a premium, personalised experience to clients that transforms the way cruises are booked and enjoyed. From itinerary selection and restaurant reservations to booking forms and online check-ins - is handled with precision and care.
• Build long-term relationships with clients offering personalised cruise recommendations and adding thoughtful touches that reflect their clients tastes.
• Serve as the cornerstone of client experience, combining deep product expertise with a high-touch, personalised approach to travel planning. This is not a transactional sales role - it s a consultative, relationship-driven position.
• Guiding clients through every stage of their cruise booking journey, from initial enquiry to post-departure follow-up.
• Oversee that all logistical elements - such as documentation, transfers, and special requests - are handled seamlessly from the client s perspective and with precision and care.
• Participate in regular training programmes, webinars, and partner workshops to refine expertise and stay at the forefront of cruise industry innovation.

Luxury Cruise Specialist Essential Requirements:

• Hands-on experience in cruise sales is essential, with a consistent record of converting enquiries into bookings and achieving or surpassing sales targets.
• In-depth knowledge of cruise products, including familiarity with a wide range of cruise lines, ship styles, itineraries, and onboard offerings - particularly within the luxury, expedition, and niche sectors.
• Exceptional verbal and written communication skills with the confidence to engage clients across phone, email, and digital channels in a professional yet personable manner.

Luxury Cruise Specialist Benefits:

• Full-time 2 days a week office/3 days a week homeworking
• Competitive salary and commission structure
• Generous annual leave allowance

• Significant company discount for personal cruise bookings
• Opportunities to join familiarisation trips
• A collaborative, creative, and energising work environment
• Plus many more benefits

Locations ideal for this role includes Putney, Wimbledon, Epsom, Ham, Richmond, Twickenham, Weybridge, Sunbury, Banstead, Croydon, Reigate, Horley and surrounding.