82 jobs found

Repairs Planner Croydon Location: Croydon Salary: £17.84 per hour (Umbrella, paid weekly Fridays) Contract: Temp to Perm (3 6 months) Hours: Monday to Friday, 8:00 AM 5:00 PM (1-hour lunch) Working Pattern: Office-based Overtime: Available with prior manager approval Experience: 3 years relevant experience required Role Overview Build Recruitment is currently seeking an experienced Repairs Planner to join a busy social housing repairs team in Croydon. You will be responsible for scheduling and coordinating repair works for operatives, ensuring resources are used efficiently and repairs are delivered within agreed performance targets and timescales. This is an excellent opportunity for an experienced repairs professional looking for a temp-to-perm position. Key Responsibilities Schedule and manage daily workloads for up to 20 operatives. Monitor and allocate emergency jobs promptly to meet performance targets. Liaise with surveyors to authorise job variations. Provide a high standard of face-to-face service to clients. Achieve daily targets of a minimum of 60 job allocations. Handle calls and emails relating to repair issues and updates. Maintain accurate and timely updates on internal systems. Build and maintain effective relationships with operatives, clients and suppliers. Diagnose repair issues using effective questioning and listening skills. Manage the incoming repairs inbox and allocate tasks appropriately. Monitor work in progress and ensure jobs are progressed within required timescales. Essential Requirements Minimum 3 years experience in a repairs planning/scheduling environment. Previous experience working within housing repairs and/or social housing. Strong understanding of repair and maintenance processes. Experience using job planning and scheduling systems. Good knowledge of different trade types and typical repair job scopes. Understanding of Work in Progress (WIP) management, jeopardy planning and extensions of time. Knowledge of realistic trade job durations and repair timescales. Excellent communication and organisational skills. Ability to work in a fast-paced environment while managing competing priorities. Apply Now If you are an experienced Repairs Planner looking for a new opportunity in Croydon, please send your CV to Lizzie Lee at Build Recruitment. Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.

Senior Disrepair Planner Salary: Up to £31,607 per annum, depending on experience Location: Eastleigh Hours: 37 hours per week Contract: Full-time, Permanent We're looking for an organised and proactive Healthy Homes Senior Disrepair Planner to play a key role in coordinating complex disrepair cases and ensuring residents receive a responsive, customer-focused service. You'll lead a team of Disrepair Schedulers, coordinate inspections and works, manage contractor relationships and ensure cases progress efficiently from initial inspection through to completion. Key Responsibilities Lead and support a team of Disrepair Schedulers. Coordinate complex disrepair cases, inspections and remedial works. Optimise trade diaries and allocate resources effectively. Liaise with contractors, surveyors and internal teams to keep works progressing. Monitor workloads, deadlines and legal/regulatory requirements. Ensure accurate records and compliance information are maintained. Use data and performance information to identify risks and improve service delivery. Act as a key point of contact for customers and stakeholders. Resolve issues and competing priorities while maintaining excellent customer service. Support continuous improvement across the Healthy Homes and Disrepair service. About You You'll be highly organised with experience in housing, repairs, disrepair or property maintenance, and confident coordinating multiple cases in a busy environment. You'll have strong leadership and communication skills, excellent attention to detail and the ability to make decisions, solve problems and manage competing priorities. Most importantly, you'll be customer-focused, collaborative and committed to delivering safe, healthy homes. This is an excellent opportunity for someone looking to combine planning, leadership and housing experience in a role that makes a genuine difference to residents. Benefits 28 days annual leave plus 8 Bank Holidays, with the option to buy or sell up to 5 additional days. Agile working, providing flexibility around where and when you work. Generous pension scheme, with employer contributions of up to 10%. Employee discounts with over 3,000 online and high-street retailers. Life Assurance of up to 5x annual salary. Interest-free staff loans of up to £1,000 after six months. Cycle to Work scheme. 24/7 Employee Assistance Programme offering confidential support and advice. Enhanced maternity, paternity, shared parental and adoption leave/pay. Free eye tests and contribution towards glasses for eligible colleagues. Call-out and standby payments for applicable roles. Personal development and training opportunities, including study loans and additional study leave for external qualifications. For more information or to apply, please submit your CV

MMP Consultancy is seeking x5 highly organised Disrepair Case Officers at 300pd on behalf of a Local Authority based in south London. This is an exciting opportunity for an experienced housing professional to play a key role in protecting the Council from disrepair claims, ensuring residents receive high-quality services, and helping to resolve issues before they escalate into legal action. Candidates will be required in the office on Tuesdays and Wednesdays, with the rest of the days of the week at home. As a Disrepair Case Officer, you will manage a varied caseload, work closely with surveyors, contractors and legal services, and ensure that residents' concerns are addressed promptly and effectively. The successful candidate will be responsible for minimising the risk, incidence and cost of disrepair claims against the Council. You will act as the key point of contact for disrepair cases, managing them from initial complaint through to resolution, and representing the Council where necessary. Key Responsibilities Manage disrepair cases to minimise risk and reduce legal and financial exposure to the Council. Resolve complaints and legal threats wherever possible before they progress to litigation. Monitor case progress, costs and potential liabilities, providing regular updates and recommendations to management. Ensure high-risk cases are escalated appropriately and reported to the Repairs Team Manager. Liaise with Legal Services and supply information to meet court and procedural deadlines. Work closely with internal and external surveyors to ensure repairs are ordered and completed promptly and to the required standard. Ensure compliance with procurement procedures and relevant Council policies. Represent the Council in court proceedings when required. Provide advice and support on Stage 2 complaints, Ombudsman complaints and repairs complaints involving potential litigation. Maintain regular communication with residents, keeping them informed throughout the case process. Respond to correspondence within agreed timescales. Support colleagues across the service and provide cover where required. Promote compliance with legislation relating to data protection, health and safety, equality, diversity and financial regulations. Contribute to safeguarding responsibilities for vulnerable children and adults. Work collaboratively across departments and with external partners to achieve positive outcomes. Requirements: Good understanding of current issues affecting local authorities, ALMOs and social housing. Knowledge of housing and building legislation and current best practice. Strong working knowledge of Microsoft Office applications and housing management systems. Experience responding to complex correspondence and preparing reports. Experience managing contractors and consultants. Experience dealing directly with customers, resolving issues and providing advice in challenging situations.

X2 Planners Based in Croydon Temp to perm office based Key Responsibilities Repairs Planning & Coordination Plan and schedule damp and mould inspections, remedial works and follow-on repairs. Allocate work to appropriate operatives and specialist contractors based on skills, availability and location. Ensure appointments are arranged within required service timescales. Monitor outstanding jobs and proactively identify potential delays. Coordinate follow-on works where further repairs or treatment are identified. Ensure work orders contain accurate and relevant information for operatives. Update repairs management systems with appointment, job and completion information. Liaise with surveyors and operational teams to ensure appropriate works are planned. Damp & Mould Case Management Monitor damp and mould cases from initial instruction through to completion. Ensure jobs are appropriately categorised and prioritised. Track inspections, treatment, remedial works and any required follow-up visits. Escalate urgent or complex cases to the appropriate manager or surveyor. Ensure outstanding actions are followed up within agreed timescales. Support the team in maintaining accurate records and case histories. Resident & Customer Service Contact residents to arrange and confirm appointments. Provide clear and professional information regarding planned works and appointment arrangements. Respond to resident queries and ensure issues are passed to the appropriate team where necessary. Maintain a customer-focused approach, particularly when dealing with residents experiencing damp and mould issues. Record relevant communication and actions accurately on the repairs system. Identify vulnerable residents or concerns requiring escalation in line with company procedures. Contractor & Operative Liaison Communicate daily with operatives, surveyors and subcontractors regarding planned works. Check that operatives have the necessary job information before attending properties. Monitor operative attendance, job progress and completion. Follow up incomplete or aborted appointments. Assist with resolving scheduling and access issues. Escalate recurring contractor or performance issues to the relevant manager. Administration & Compliance Maintain accurate and up-to-date repairs records. Ensure all relevant documentation, photographs, reports and completion information are recorded appropriately. Produce basic reports and updates on outstanding damp and mould works. Support the team in meeting contractual, operational and regulatory timescales. Follow company policies relating to health and safety, safeguarding, data protection and customer service. Maintain confidentiality and handle resident information appropriately. Key Skills & Experience Essential Excellent organisational and time-management skills. Strong attention to detail. Good verbal and written communication skills. Confident using IT systems, including Microsoft Office. Ability to manage multiple tasks and changing priorities. Ability to work effectively as part of a team. Customer-focused approach with a professional and empathetic manner. Ability to remain calm and professional when dealing with challenging situations. Willingness to learn about damp, mould, housing repairs and property maintenance.

Opportunity with a London local authority, ideal for candidates with social housing, voids, repairs, maintenance, compliance admin, Excel, SharePoint and Teams experience. Quick Apply Opportunity Are you an organised administrator with housing, repairs or property data experience? This is a great short-term contract with the possibility of extension based on strong performance, supporting the smooth turnaround of empty homes. You'll keep voids records accurate, trackers updated and teams informed, helping the service stay on top of key property updates from day one. What You'll Do Update voids trackers, records and housing/repairs systems. Maintain accurate data across IWorld, SharePoint and Teams. Track status changes, completion dates and key notes. Flag missing or inconsistent information quickly. Support surveyors, managers and operational teams with admin and reporting. What We're Looking For Strong administration and data accuracy skills. Experience in housing, repairs, voids, maintenance or property services. Confident using Excel, Outlook, Teams and trackers/databases. Organised, proactive and able to manage busy workloads. Clear communicator who can liaise with internal teams and contractors. Why Apply? £22.78ph Umbrella Immediate local authority housing experience Hands-on exposure to voids, repairs and compliance admin Ideal for someone who can hit the ground running Apply Now If you're a detail-focused administrator ready for your next contract, apply now with your CV for immediate consideration. DBHRSolutions is acting as the employment agency for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.

Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales. Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards. Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication. Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed. Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards. Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre. Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales. Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays. Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience. Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism. Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting. Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills. Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey. Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction. Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement. Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach. Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment. Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping. The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement. The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity.

Contact Centre Officer Location: South London Working Pattern: Hybrid Salary: 30,000 - 33,000 Contract: Permanent About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Contact Centre Officer to join their Property Services team. We are looking for a confident, customer-focused individual with strong telephone and customer service experience who can thrive in a fast-paced, frontline environment. You will act as a first point of contact for residents, handling a high volume of enquiries, triaging repairs, accurately logging information and ensuring residents receive a professional, responsive and reliable service. The successful candidate will be proactive, organised and solution-focused, with the ability to remain calm when dealing with challenging situations and take ownership of enquiries through to resolution. Key Responsibilities Act as the first point of contact for residents across telephone, email and other communication channels. Handle high volumes of customer enquiries while maintaining a professional and empathetic approach. Accurately record customer contacts, enquiries and repairs on the relevant systems. Triage repairs and ensure enquiries are directed to the appropriate service area. Provide residents with clear advice regarding repairs, responsibilities, timescales and next steps. Resolve enquiries at first point of contact wherever possible. Coordinate appointments between residents, contractors and surveyors. Monitor outstanding repairs and follow up with contractors where required. Keep residents informed of repair progress, delays, appointment changes and expected completion dates. Manage shared inboxes and ensure enquiries are responded to within agreed timescales. Identify and escalate complex cases, complaints, safeguarding concerns and service failures appropriately. Provide support to vulnerable residents and ensure welfare or emergency concerns are escalated promptly. Support the wider Property Services team with administration and customer enquiries. Provide administrative support for Damp & Mould cases, including logging reports and ensuring they are referred to the appropriate team. Maintain accurate records and contribute to performance monitoring and service improvement. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: Strong telephone and contact centre experience, including handling high volumes of calls. Experience within social housing, housing repairs, property services or a similar environment is highly desirable. Excellent communication and interpersonal skills. Experience dealing with customers, residents or tenants and understanding the customer journey. Experience working to SLAs and KPIs. Strong organisational and time-management skills. The ability to prioritise your workload and manage multiple enquiries at the same time. Experience dealing with challenging conversations calmly and empathetically. Strong attention to detail and accurate record keeping. Good IT skills and experience using CRM, housing or customer management systems. The ability to work independently, use your own initiative and take ownership of customer enquiries. A proactive, solution-focused approach with a genuine commitment to delivering excellent customer service. Why Join? This is an excellent opportunity to join a leading community housing provider in an important frontline role where you will make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and internal teams, helping to ensure enquiries and repairs are dealt with efficiently and residents receive clear and consistent communication throughout their journey. If you are confident on the phone, customer-focused, organised and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to find out more about this Contact Centre Officer opportunity.

Resident Contact Adviser - Social houisng Between 28,000 - 30,000 PA Permanent Hyperion Partners are supporting a housing association with the recruitment of a confident, customer-focused Resident Contact Adviser to join their Property Services team. This is a fast-paced, frontline role where you will be the first point of contact for residents with repairs enquiries. You will handle a high volume of calls and other customer enquiries, accurately log and triage repairs, coordinate appointments and work closely with contractors, surveyors and colleagues to ensure repairs are progressed through to completion. You will work on a patch-based basis , taking ownership of repairs within your allocated properties and providing residents with a consistent, reliable and responsive service. Key Responsibilities Act as the first point of contact for residents via phone, email, Teams, WhatsApp, Customer Hub and face-to-face. Handle high volumes of calls while providing a professional, empathetic and solution-focused service. Diagnose and triage repairs and accurately raise works orders using NEC. Coordinate appointments between residents, contractors and surveyors. Monitor repairs and chase outstanding or overdue works. Keep residents informed of progress, delays, appointment changes and completion dates. Manage the Repairs Inbox and ensure enquiries are responded to within agreed timescales. Maintain accurate records of all customer interactions and repairs. Liaise with contractors to obtain updates, completion dates, photographs and supporting evidence. Support complaints, disrepair cases and evidence gathering where required. Provide administrative support to the wider Property Services team. Provide administrative support for Damp & Mould cases , including logging reports, booking inspections and ensuring cases are referred promptly to the Damp & Mould Coordinator. About You We are looking for someone who is genuinely passionate about customer service and can demonstrate experience working in a busy, customer-facing environment. You will ideally have: Experience within social housing, housing repairs, property services or a similar environment . Strong experience handling high volumes of customer enquiries. Experience coordinating repairs, appointments or contractor workloads. Good understanding of repairs diagnostics and categorisation. Experience working to SLAs and KPIs . Excellent verbal and written communication skills. Strong organisation and time-management skills. The ability to manage challenging conversations calmly and empathetically. Excellent attention to detail and accurate record keeping. Confidence using IT systems, Microsoft Office and housing management systems such as NEC or similar. The ability to work independently, use your own initiative and take ownership of your workload. Why Join? This is an important frontline role within Property Services, giving you the opportunity to make a real difference to the experience of residents. You will work closely with residents, contractors, surveyors and housing teams while contributing to the delivery of an efficient and resident-focused repairs service. If you are organised, proactive and customer-focused, and enjoy working in a fast-paced environment where no two days are the same, we would love to hear from you. Apply now to find out more about this Resident Contact Adviser opportunity.

Here at Sovereign Network Group we provide quality, affordable homes in happy, successful places. What we do makes a real difference to people's lives, and you'll share the satisfaction of doing something that really matters. We are now the 6th largest housing association by size - with almost 3000 colleagues, over 82,000 homes and over 210,000 customers across London and the South. We have an exciting opportunity for a Technical Surveyor to join our Property Services Team in our Southampton locality. The role: Reporting into the Operations Manager, you'll be responsible for providing a comprehensive technical surveying service, with a focus on effective delivery of maintenance services. The role will investigate and provide advice on the resolution of complex maintenance issues such as building disrepair, structural failure, and defect analysis, raised either internally or by our customers. You'll own the day to day technical advice on design, construction, maintenance, and repair to internal and external stakeholders, inhouse delivery teams and external contractors. You'll also be responsible for: Inspecting properties, diagnosing the causes of damp, mould and condensation issues, and recommending effective remedial solutions Preparing reports, specifications, drawings and contract documents for a range of repair and maintenance construction activity, to include working drawings and detailed cost estimates Ensuring works are completed safely, to the required standard and specification, in the most effective and efficient manner and to a high level of customer satisfaction Managing contracts for maintenance works - monitoring performance by site visits, liaising and negotiating with contractors, external consultants, and other professionals to ensure contracts are delivered to time, cost constraints, according to CDM requirements and to quality standards. Maintaining high quality data within the property systems Ensuring a detailed local knowledge of customer, asset and investment needs across your locality Developing own capability through continual personal and professional development to ensure knowledge is kept up to date What you'll need: Educated to degree level or vocational qualification in relevant construction related discipline Strong knowledge around the cause of damp and mould and HHSRS especially in respect of Awaab's Law legislation Up to date knowledge and awareness of technical, statutory, regulatory, and legislative requirements, standards, and best practice in relation to delivery of a maintenance service Ability to prepare and interpret specifications schedules of work using bespoke or National/published Schedule's of Rates/Works. Ability to plan, track and forecast safe delivery of customer focused services, works and expenditure within agreed timescales and budgets Ability to operate with commercial acumen Knowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken Proficient use of IT Systems including Microsoft office suite with Intermediate Excel skills There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence.

Multi-Trade Operative - Complex Repairs Location: Newcastle-under-Lyme and surrounding areas Salary: (phone number removed) per annum Hours: 39 hours per week Benefits: Company van provided 23 days annual leave plus Bank Holidays 3 concessionary days Ongoing training and development opportunities Sellick Partnership Ltd are looking for an experienced Multi-Trade Operative to join a well-established housing association, delivering high-quality complex repairs across residential properties in Newcastle-under-Lyme and the surrounding areas. This is an excellent opportunity for a skilled tradesperson with experience across multiple disciplines who enjoys problem-solving and takes pride in delivering a first-class service. You'll play a key role in diagnosing and resolving complex property issues, helping to provide customers with safe, healthy and well-maintained homes. The Role Working across occupied and void residential properties, you'll be responsible for investigating, diagnosing and resolving a wide range of complex building defects, with a particular focus on damp, mould, condensation and structural repairs. Your responsibilities will include: Diagnosing the root cause of damp, mould, condensation and building fabric issues. Carrying out complex multi-trade repairs to a high standard. Completing planned works including kitchens, bathrooms and structural reinstatement where required. Undertaking carpentry, joinery, plastering, rendering, brickwork, basic plumbing and general building maintenance. Carrying out external repairs, drainage improvements, insulation works and ventilation improvements. Ordering materials and managing repairs from diagnosis through to completion. Maintaining accurate records using handheld IT equipment. Working alongside surveyors and technical teams where specialist input is required. Ensuring all work complies with current health and safety legislation and housing standards. Leaving every property clean, safe and ready for customers. About You To be successful in this role, you'll have: An NVQ Level 2 (or equivalent) trade qualification in Joinery, Brickwork, Plastering or another relevant trade (essential). NVQ Level 3 (or equivalent) in a relevant trade (desirable). A minimum of 5 years' hands-on experience in building maintenance, including a broad range of trades such as joinery, plastering, tiling, basic plumbing, decorating, external works and groundworks. Proven experience working within the social housing sector. Demonstrable experience identifying the root cause of damp, mould and condensation issues, applying appropriate treatment solutions and completing effective long-term repairs. Strong multi-trade skills with the ability to deliver high-quality workmanship across a variety of repair types. Excellent problem-solving and diagnostic skills. Good IT skills and experience using handheld devices to manage work and complete records. A full UK driving licence. The following qualifications or training would be advantageous: Level 3 qualification in Damp, Mould and Condensation in Buildings. Health and Safety qualification or relevant training. First Aid qualification or training. What You'll Receive Company van provided. 23 days annual leave plus Bank Holidays. 3 additional concessionary days. Ongoing training and professional development opportunities. The opportunity to work within a supportive team delivering work that genuinely improves customers' homes and lives. If you're an experienced multi-trade professional with a strong background in complex repairs and damp and mould remediation, we'd love to hear from you. Apply today to find out more or contact Josh Meek at Sellick Partnership - Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

As part of our growth, we are looking for a skilled and dedicated Damp, Mould and Disrepair Surveyor to join our Compliance Team here at Freebridge Community Housing. Taking operational responsibility for the surveying of damp and mould across our domestic properties and communal areas. You will lead and manage a team of in-house operatives, oversee work programmes to resolve issues effectively, and support the delivery of our disrepair service - liaising with legal and contractor specialists where required. With a data-driven approach and strong reporting skills, you will play a key role in ensuring our residents live in safe, well-maintained homes. Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King's Lynn and West Norfolk's housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We've had numerous achievements, including delivering our customers' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change. Requirements Outline of key responsibilities Support the Damp, Mould and Disrepair Manager in ensuring the service meets all statutory, regulatory and best practice requirements, including completion of damp and mould assessments in line with Awaab's Law Undertake building surveys across domestic properties and communal areas, taking responsibility for implementing all work streams to resolve damp and mould issues through contractual or in-house works Provide day-to-day management and guidance to the damp, mould and disrepair in-house operatives, ensuring compliance with health and safety regulations and quality standards Liaise with contractors to monitor performance and ensure services are delivered in accordance with contractual requirements, taking prompt action to resolve any issues Maintain clear and proactive communication with residents, keeping them informed of resolutions, work programmes and expected timescales throughout their case journey Maintain data integrity across all damp, mould and disrepair cases, ensuring operational and data management systems are kept accurate and up to date Profile root cause information to implement service improvements and prevent reoccurrence, monitoring the impact of corrective actions to ensure lasting resolution We are looking for someone who has Demonstrable expertise in damp, mould and disrepair, including a thorough knowledge of statutory and regulatory requirements such as Awaab's Law, legal disrepair protocol and best practice - with a proven ability to implement corrective action and drive service improvements Experience of undertaking root cause analysis, diagnosing the cause of moisture damage and structural defects, and using specialist equipment including moisture testing devices, hygrometers and thermal imaging cameras Experience of managing a high-performing team within a repairs, damp, mould or disrepair environment, with a track record of delivering results through effective leadership and contractor management A good understanding of project coordination and task prioritisation, with the ability to manage competing demands and respond appropriately to urgency and resident vulnerability Strong analytical skills, with the ability to analyse numerical and property data, produce meaningful KPIs and use insight to monitor performance and inform service improvement Experience of working within social housing or a related sector, an HNC in Building Construction or equivalent qualification A full UK driving licence and access to their own vehicle Benefits What's in it for you? At Freebridge, we're appreciative of our team and you can enjoy the following benefits from joining us, among many more: An Annual Salary of: £50,186.31 plus a car allowance of £1,500.00 Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service Exclusive Employee Discounts: Access amazing deals through our Reward Gateway Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme Charitable Leave: One day per year to volunteer for a cause you care about Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure Pension Scheme: A great pension scheme with generous employer contributions (up to 12%) Diversity & Inclusion: Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don't discriminate against employees or potential employees based on protected characteristics. We're happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.

Job Title: Senior Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Daily rate: 190.23 PAYE / 253.08 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We're looking for an experienced Senior Repairs Customer Resolution Officer to join our Property Services team and play a key role in delivering outstanding customer outcomes across our repairs service. This is an excellent opportunity for someone with a strong background in repairs, complaints resolution and customer service within social housing , who has experience supervising or coordinating colleagues and enjoys leading by example. You'll manage complex customer cases, support disrepair investigations, oversee complaint responses, and act as a key link between operational teams, contractors and residents. You'll also provide day-to-day leadership, support and guidance to a small team, helping to drive performance and excellent customer service standards. Key Responsibilities Investigate and manage complex repairs, complaints and customer resolution cases. Support disrepair and ADR case management, ensuring information is accurate and complete. Act as a point of escalation for challenging customer issues and complaints. Coordinate and supervise the work of Repairs Services Officers and Technical Administration colleagues. Conduct one-to-ones, team meetings and performance discussions. Monitor workloads, targets and service delivery standards. Liaise with contractors, surveyors, housing teams and other stakeholders to ensure repairs are completed efficiently. Identify trends, service improvements and opportunities to enhance customer satisfaction. Ensure compliance with complaint handling requirements, policies and Ombudsman expectations. Deliver a customer-focused approach that resolves issues quickly and effectively. About You We're looking for someone who can combine technical repairs knowledge with exceptional customer service and complaint resolution skills. Essential Experience Experience working within a responsive repairs or property maintenance environment , ideally within social housing. Strong experience managing and resolving customer complaints and escalated cases . Experience in a team leader, senior officer, supervisory or coordinator role with responsibility for supporting and guiding colleagues. Experience working with residents and customers in a customer-focused environment. Experience building effective relationships with contractors and internal stakeholders. Experience analysing information, solving problems and making sound decisions. Good working knowledge of Microsoft Office applications, including Word and Excel. Essential Skills Excellent customer service and communication skills. Strong complaint investigation and resolution capability. Ability to influence, challenge and drive positive outcomes. Excellent organisational and prioritisation skills. Ability to work under pressure and manage competing demands. Strong attention to detail and record-keeping skills. Ability to support, motivate and coordinate the work of others. A collaborative approach and commitment to delivering excellent resident outcomes. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

My client is looking for an experienced Repairs Officer (Voids Surveyor) in North Northamptopnshire to start ASAP. Please only apply if you have the below experience, Rate - 39.50 per hour via Umbrella Location - North Northamptonshire (office and site based) Duration - 3 months (rolling) Carrying out void surveys for specification, site safety visits, work in progress visits, snagging & post inspections. 5 years experience needed, ideally having worked within social housing previously. Manage property maintenance projects by carrying out surveys, preparing specifications, tender documents, technical reports, and providing professional advice to ensure compliance with health, safety, building, and environmental legislation. Oversee contractors and in-house trades by conducting pre- and post-work inspections, supervising works, attending site meetings, maintaining audit records, and supporting best-value partnerships. Lead and support operational teams through supervision, recruitment, performance management, staff development, and deputising for the Team Leader when required. Monitor service delivery by planning workloads, tracking performance against agreed KPIs, and ensuring efficient use of time, materials, and resources. Maintain effective communication with customers, contractors, and internal teams to deliver a high-quality, customer-focused repairs service. Identify, assess, and mitigate operational risks while ensuring accurate stock audits, record keeping, and accountability for organisational resources. INDPS

Property Operations Manager 6-Month Contract Inside IR35 competitive day rate Home based with occasional site meetings across the region- Worcester/Gloucestershire/West midlands Are you an experienced senior property professional with a passion for building strategic partnerships and delivering exceptional housing services? A national housing association are recruiting an experienced Property Operations Manager to join a leading housing provider on an initial 6-month contract . This is a fantastic opportunity to play a pivotal role in shaping the delivery of responsive repairs, planned investment, major works, voids and estate services while developing long-term, high-performing contractor partnerships. The Role Reporting to the Assistant Director of Responsive Repairs & Capital Investment , you will provide operational leadership across a regional portfolio, ensuring high-quality, customer-focused services are delivered safely, efficiently and in line with organisational objectives. You will lead a team of Partnering Surveyors while working collaboratively with contractors, residents and senior stakeholders to drive service excellence, value for money and continuous improvement. Key Responsibilities Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services. Build and maintain long-term strategic partnerships with key contractors and supply chain partners. Drive contractor performance through effective contract management, KPI monitoring and continuous improvement. Champion customer-focused service delivery, ensuring residents remain at the heart of decision making. Embed organisational values across all partnership arrangements. Develop innovative ways of working to improve efficiency, reduce costs and maximise social value. Support procurement, mobilisation and ongoing performance management of new contractors. Manage regional budgets and ensure services are delivered within agreed financial parameters. Ensure full compliance with statutory, contractual and regulatory requirements. Produce performance reports and strategic insights for senior leadership. About You We're looking for someone who can demonstrate: Extensive experience managing strategic contractor partnerships within social housing. Strong knowledge of responsive repairs, planned maintenance, major works and voids. Experience leading geographically dispersed surveying or operational teams. Excellent stakeholder management skills with the ability to influence at all levels. Experience managing large operational budgets and driving value for money. Knowledge of construction contracts, building defects, housing maintenance and compliance. A proven track record of delivering service improvements, innovation and customer satisfaction. HND (or equivalent) in Construction, Building Surveying, Property, Housing or a related discipline. Full UK Driving Licence. To apply for this position please submit your CV, or contact Harvey Baker on (phone number removed)

Property Services Manager for housing and support residential properties across East Anglia. Covering repairs, asset management and compliance for the organisation. Client Details We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across Norfolk and Suffolk. Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and are a Registered Provider of Social Housing and a Registered Charity. Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home. There has never been a more exciting time to join Solo. Supported by an experienced and forward-thinking Board, we are on a remarkable growth journey. From our current portfolio of around 80 homes, we are on track to grow to 130 homes in the next six months and to own at least 424 homes by March 2031. As we expand, our colleagues are empowered to challenge, innovate and influence the direction of the organisation. Every role has the opportunity to shape our services, drive improvement and help create lasting change for people. Description Responsible for 80 residential units across East Anglia. Housing and supported living. Management of the repairs, asset management and compliance for the portfolio. Line management of a team of 3 including a Building Surveyor, Property Officer and Compliance Co-ordinator. Reporting into the Head of Housing & Support. Management and procurement of external contractors. Liaison with landlords and leases. Budget management. Strategic planning. Profile Commutable distance of East Anglia. Similar experience operating within the social housing sector. High level of knowledge and experience of contract management. Proven track record in delivering property repairs and asset management services. Strong knowledge of housing compliance regulations including gas, electrics, fire safety, asbestos and legionella. Job Offer 45,000 salary 6% employer pension contribution Hybrid agile working 28 days leave + bank holidays Career progression opportunities Health care Training and development

A reputable London housing provider is seeking an experienced Senior Allocations & Lettings Officer to join its Housing and Lettings service on a temporary basis. This is a senior operational role responsible for overseeing the delivery of an effective, customer-focused social housing allocations and lettings service , while supporting and managing a team of officers. Location: London Working Pattern: Hybrid - 3 days office-based Contract: Temporary Pay Rate: £31.50 - £32.59 per hour The successful candidate will have strong knowledge of social housing allocations, lettings, housing legislation and statutory guidance , together with proven experience of managing staff, monitoring performance and working with internal and external stakeholders. Key Responsibilities Lead and oversee the day-to-day delivery of social housing allocations and lettings , including housing register, transfers, decants and under-occupation cases. Manage, motivate and support a team of housing officers to deliver a high-quality, responsive and customer-focused service. Ensure allocations and lettings are delivered in accordance with Housing Act 1996 Part VI, the Council/Housing Provider Allocation Scheme and relevant statutory guidance . Work closely with voids, repairs, surveyors and contractors to improve void turnaround times and minimise rental income loss. Manage nominations and maintain effective relationships with Registered Providers and housing association partners , ensuring nomination agreements and allocation policies are followed. Monitor service performance against agreed KPIs, targets and service standards , producing accurate performance and financial information. Oversee the accurate maintenance of housing management systems and ensure records are complete, up to date and compliant with relevant requirements. Respond to and coordinate Member enquiries, customer complaints, escalated cases and complex housing enquiries within required timescales. Provide clear housing advice and guidance to residents regarding social housing, temporary accommodation, transfers and available housing options. Support emergency decants, transfers and rehousing arrangements , working closely with relevant internal teams and external partners. Prepare written reports, briefings and correspondence for senior managers, elected Members, solicitors and other stakeholders. Identify service improvements and develop initiatives to improve the efficiency and effectiveness of the allocations and lettings service. Build strong working relationships with residents, colleagues, Registered Providers, contractors, health and welfare services and other partner agencies. Ensure services are delivered fairly and inclusively, with particular consideration given to vulnerable residents and customers with additional needs . Support the training, development and induction of team members and contribute to continuous service improvement. Essential Experience & Knowledge: Proven experience working within social housing allocations and lettings . Strong knowledge of Housing Act 1996 Part VI and housing allocation legislation. Understanding of the Homelessness Reduction Act 2017 and relevant homelessness statutory guidance. Experience managing or supervising housing/allocations officers. Experience of managing housing registers, nominations, transfers, decants and lettings . Strong understanding of voids management and void turnaround performance . Experience working with Registered Providers / Housing Associations . Proven experience monitoring KPIs, performance targets and service standards . Experience handling complex customer enquiries, complaints and Members' enquiries . Strong knowledge of housing management systems and accurate case recording. Desirable Local authority or housing association experience. Experience using housing management systems such as Northgate, NEC, Civica, MRI or equivalent . Experience of working with Locata or other choice-based lettings systems . Knowledge of temporary accommodation and homelessness pathways. Experience contributing to housing policy or service improvement initiatives. Relevant housing qualification such as CIH or equivalent professional experience. You will be comfortable working in a fast-paced housing environment, managing complex allocations and lettings issues, interpreting legislation and making sound decisions. You will also need to demonstrate strong stakeholder management skills and the ability to work collaboratively across housing, repairs, voids, Registered Providers and other partner services. , APPLY NOW, If you have strong Senior Allocations, Lettings or Housing Register experience and are immediately available for a hybrid London assignment, we would be keen to hear from you.

The Procurement & Commercial Manager will oversee procurement and commercial activities within the property department, ensuring processes are efficient and compliant. Based in London, this role is key to maintaining smooth operations and achieving value for money in the public sector. Client Details Our client is a large London local authority committed to delivering high-quality housing, repairs, maintenance and asset services to residents. As part of an ongoing transformation programme, they are seeking a Procurement & Commercial Manager to lead procurement, commercial governance and contract management activities across Housing Services. This is an excellent opportunity for a commercially astute professional to oversee major service contracts, drive value for money, manage contractor performance and support service improvement across repairs, maintenance and investment programmes. The successful candidate will manage a small commercial team while helping shape procurement strategy, strengthen contract governance and support regulatory priorities including damp & mould and disrepair. Description Lead procurement and commercial activities across Housing Services. Manage procurement exercises for repairs, maintenance, major works, professional services and housing-related contracts. Ensure compliance with procurement legislation, governance requirements and Council policies. Oversee contract mobilisation, onboarding and demobilisation of contractors. Manage procurement routes including Dynamic Purchasing Systems (DPS), frameworks and direct awards. Maintain Housing Services' contract register and contract management systems. Provide commercial and contractual advice to operational teams and senior stakeholders. Oversee contract performance, KPI management, contractor compliance and commercial risk. Manage contract variations, change controls, extensions and renewals. Support pricing reviews, Schedule of Rates (SOR) management and value-for-money initiatives. Lead procurement planning, tender evaluations and contract award processes. Prepare reports, business cases, governance papers and procurement recommendations. Develop procurement procedures, guidance and contract management best practice. Support social value, sustainability and supplier diversity objectives. Build strong relationships with internal stakeholders, contractors, consultants and legal advisors. Lead and develop a team of Quantity Surveyors, Procurement Managers and Commercial Managers. Profile Significant experience in procurement, commercial management or contract management. Strong understanding of public sector procurement and governance requirements. Experience managing contractor mobilisation and demobilisation. Knowledge of housing repairs, maintenance, capital works or property services contracts. Strong commercial awareness including SOR contracts, valuations and cost control. Experience managing procurement exercises from strategy through to contract award. Proven track record of delivering value for money, efficiencies and commercial improvements. Strong stakeholder management, negotiation and communication skills. Experience leading and developing commercial or procurement teams. Ability to manage multiple priorities within a fast-paced operational environment. Job Offer Salary ranging from 66k- 70k Opportunity to shape procurement and commercial strategy across a large housing portfolio. Management responsibility for a growing commercial team. Exposure to high-profile repairs, maintenance and investment contracts. Hybrid working (3 days office / 2 days home). 30 days annual leave plus public holidays. Excellent Local Government Pension Scheme. Strong professional development and career progression opportunities. Collaborative team culture with the opportunity to make a genuine impact for residents.

We're looking for a proactive, customer-focused and solution-oriented Assistant Project Manager to join our Property Business Manager team located at our Head Office in Islington 40,000.00 per annum, working 35 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution Free DBS (take this out if BSW advert) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Operational Support the delivery of planned, cyclical and sustainability projects from inception to completion, including programme planning, site inspections, stakeholder engagement and project reporting. Monitor project progress, defects and remedial actions, escalating issues to Project Managers as appropriate. Maintain accurate property, project and compliance records, ensuring servicing information and certification remain up to date. Support the maintenance of Asprey and associated asset management systems, including the validation of stock condition, survey, compliance and completed works data. Work alongside Surveyors and Asset Management colleagues to support property inspections, data assurance, investment planning and regulatory reporting. Assist in the preparation of asset performance information, stock condition analysis and investment recommendations. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Proactive, motivated and eager to learn. Customer-focused and willing to take initiative when challenges arise. Strong organisational skills with excellent attention to detail. Able to manage competing priorities and work to agreed deadlines. What you'll bring: Essential: Evidence of project management, construction, property or related experience. Understanding of the Decent Homes Standard and residential property maintenance requirements. Experience of working with asset management systems, databases or property records. Ability to build effective relationships with internal and external stakeholders. Strong organisational skills, attention to detail and ability to manage competing priorities. Desirable: Professional qualification or working towards a qualification in Project Management, Building Surveying or a related discipline. Experience of working in housing, care and support, or property environments. Experience of working with schedules of rates, specifications or tender documentation. Understanding of landlord compliance, repairs, maintenance and asset management principles. Understanding of stock condition data, lifecycle planning and planned investment programmes. Experience of using Asprey or a similar asset management system. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see ful Job description on our website

As part of our growth, we are looking for a dedicated Multi-Skilled Operative to join our Damp, Mould and Disrepair Team here at Freebridge Community Housing, carrying out a wide range of maintenance and building tasks that help ensure our residents live in safe, warm and well-maintained homes. Drawing on your trade skills and experience, you will play a hands-on role in delivering high-quality remediation works - taking pride in the standard of everything you do and contributing to a service that puts residents at the heart of every decision. Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King's Lynn and West Norfolk's housing stock. We now have over 7500 properties across West and North Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We've had numerous achievements, including delivering our customers' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change. Requirements Outline of key responsibilities Resolve damp, mould and condensation issues in customers' homes to a high standard, working in compliance with Awaab's Law and the Freebridge Standard Undertake a wide range of maintenance and construction tasks across multiple trade disciplines, diagnosing problems and taking ownership of their resolution to ensure all work is completed to the required standard Report directly to the Damp, Mould and Disrepair Surveyor on the progress, completion and any issues arising from tasks, maintaining clear and timely communication throughout Work collaboratively with the wider Compliance team to ensure the efficient and effective delivery of the damp, mould and disrepair service Deliver all works in line with industry best practice and Freebridge standards, with a consistent focus on achieving excellent customer satisfaction We are looking for someone who has A minimum of three years' experience working in their primary trade within a maintenance environment, demonstrating a strong and consistent track record of delivering high quality work At least one year's experience working across secondary or additional trades, with evidence of relevant training in secondary and tertiary trade skills The practical ability to complete the full range of tasks associated with multi-skilled working, including complete bathroom and kitchen replacements, floor and wall tiling, plaster repairs and painting Confidence in using ICT mobile systems to manage and update work orders efficiently whilst out in the field The ability to complete accurate and auditable paperwork, ensuring all works are recorded and signed off in a timely and compliant manner A full UK driving licence, as the role requires travel between properties across our area of operation Benefits What's in it for you? At Freebridge, we're appreciative of our team and you can enjoy the following benefits from joining us, among many more: An Annual Salary of: £40,542.14 plus company van and fuel card Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service Exclusive Employee Discounts: Access amazing deals through our Reward Gateway Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme Charitable Leave: One day per year to volunteer for a cause you care about Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure Pension Scheme: A great pension scheme with generous employer contributions (up to 12%) Diversity & Inclusion: Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don't discriminate against employees or potential employees based on protected characteristics. We're happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.

Tenant Repairs Support Officer Contract: Temporary/Pilot Project Start: Mid-August Vacancies: 4 I am recruiting four Tenant Repairs Support Officers to join a new resident-focused repairs pilot launching in early September. This role will provide dedicated advocacy and support to residents experiencing complex, prolonged or high-risk repairs issues. Acting as a named point of contact, you will manage cases from referral through to resolution, coordinate with repairs teams, contractors and other housing colleagues, and ensure residents receive clear updates without having to repeatedly chase for information. Key responsibilities Act as a trusted single point of contact for residents throughout their repairs journey. Build strong relationships with residents and explain repairs processes and timescales clearly. Manage complex advocacy cases from referral through to closure. Monitor actions, milestones, risks and dependencies across each case. Escalate delays, service failures and safeguarding concerns appropriately. Work closely with repairs teams, contractors, surveyors, planners and housing colleagues. Challenge delays and drive accountability to ensure actions are completed. Identify vulnerabilities, accessibility needs and reasonable adjustments. Maintain accurate case records and contribute to pilot performance reporting. Support the reduction of complaints, repeat contact and unresolved repairs cases. Essential requirements Experience in housing, repairs, customer service, advocacy, care and support, or a related field. Experience managing complex cases involving multiple stakeholders. Experience supporting vulnerable residents or customers with diverse needs. Strong communication, relationship-building and problem-solving skills. Ability to remain calm, organised and resilient when managing a demanding caseload. Confidence challenging delays and driving actions through to completion. Good record-keeping, data management and IT skills. A resident-focused, empathetic and accountable approach. Knowledge of housing repairs processes, safeguarding, social housing regulation or the Housing Ombudsman Complaint Handling Code would be advantageous.