Customer Service Administrator

Join Our Team as a Customer Service Administrator!
Fixed Term Contract (Mat Cover) Full Time Birmingham
Annual Salary: 30,000 - 32,000

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your skills can shine? If so, we want you to be part of our vibrant team!

What You'll Do:

• Provide high-level customer service, ensuring 100% satisfaction.
• Manage quote updates and maintain existing accounts.
• Handle incoming calls with a smile, aiming to answer within three rings.
• Resolve customer queries professionally and effectively.
• Ensure all Service Level Agreements (SLAs) are met.
• Collaborate with Operations to address customer concerns.
• Take ownership of the ongoing quote process, ensuring timely updates and approvals.
• Complete team sales reports and undertake related project work.

What We're Looking For:

• Excellent computer proficiency (MS Office: Word, Excel, Outlook, PowerPoint).
• Strong written communication skills and a positive attitude under pressure.
• Ability to manage time effectively and meet deadlines.
• Trustworthy, accountable, and respectful towards authority and colleagues.

Why Join Us?

• Be part of a supportive and enthusiastic team.
• Develop your skills in a fast-paced environment.
• Enjoy a fixed-term contract with competitive pay.

If you're ready to take the next step in your career and make a difference, apply today! Let's create memorable experiences for our customers together.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.