Administrator Call Centre Customer Service

Administrator

Customer Service Admin, Call Centre, Contact Centre experience

Office Based Edinburgh (Hybrid after training)

• Do you have Receptionist, Customer Service, Call Centre & Admin experience?
• Are you customer focused, have basic computer skills & a great phone manner?

Monday to Thursday (9-5) Friday (9-4.30)

The Company

We are working with the Heating & Plumbing trade association for Scotland & Northern Ireland, who represent over 750 members.

The purpose of the association is to support its members & work with the government, to promote industry standards & Apprenticeships, whilst delivering training in Gas Heating & Plumbing through to Renewables for all.

The Role:

Based in their Edinburgh offices, you will provide admin support and be a point of contact for current & future members who are looking to renew membership, book training courses, etc.

You will;

• Handle telephone calls & emails from current & prospective members, providing a high level of customer service
• Manage membership database & renewals (payments, new member communications and renewal process).
• Assist in the creation and development of membership and marketing material
• Play a part in the development of membership recruitment and retention plans.
• Produce regular reports on membership activity and forecasting.
• Liaise with Technical advisors to record on-site inspections.
• Assist in the promotion of the scheme to enable wider engagement and involvement from members and the wider community.

The Ideal Candidate:

A customer focused individual, you will be have a great telephone manner coupled to basic computer skills (Outlook, Excel, Word, etc) and previous administration, call centre or office experience.

You may have experience in a Customer Service, Call Centre, Receptionist, Call Handler, Scheduler, etc capacity.

Hours & Remuneration:

Based within the company's Edinburgh offices, the role offers hybrid working after a probation period.

Hybrid - 3 days Edinburgh office based, 2 days home based.

Hours - Monday to Thursday 9-5pm, Friday 9-4.30pm (34.5hrs).

• Hourly rate circa 13ph
• 24 days holiday + 10 days public holiday
• Pension scheme 11.25% (Employee 3.75% Employer 7.5%)
• Life assurance 3x salary
• Associated benefits.

If you are suitably experienced in a Customer Service, Call Centre or Receptionist role, please contact our retained consultants at Start Monday now!